Idea Cellular Complaints & Reviews

On[protected] I tried to recharge online idea cell [protected] for my friend Mr. Sunny Akkarapatty. Attempted recharge twice @Rs. 300/- but failed. Account debited. Total Rs. 616.The recharge attempt was made through bsnl cell no. [protected]. For any further details, you may contact me in this number or in [protected].
Sivadasan cb

Hi,

I am receiving various email about the demand legal notice from idea cellular as below. I had been using earlier idea cellular postpaid number and i had paid the due amounts when i had terminated all the services for all the dues.

Can you please check that why i do get this email. I think it is fraud and haven't been contacting the registered number. Please let me know after checking on your front.

Dear madam/ sir,

In re: notice for recovery of outstanding dues rs.1185/- in respect of account no.[protected]” and mob. No.[protected].

Under instructions and on behalf of my client idea cellular limited, a telecom company registered under the companies act and having its corporate office at idea cellular limited, worli, mumbai – 400098 and one of its circle office at idea cellular ltd, sharada center, 11/1 erandwane, karve road pune - 411004, we hereby serve upon you the following legal notice.

My client is engaged in the business of providing cellular mobile telephone services inter - alia in the maharashtra circle service area by virtue of license granted by department of telecommunication, ministry of communication and government of india.

My clients state that you have subscribed for a mobile phone connection and it was sanctioned to you on your submission of customer application form and other related forms/documents ("caf" hereinafter) to my client and the aforesaid mobile phone connection and account no[protected] was allotted to you. You have availed and enjoyed best of the service/s provided by my client after activation of the said mobile phone connection.

As per the terms of the subscription, you were under an obligation inter - alia to make payments of the periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of the said bills from my client, you have grossly failed to make the said payments. As a result a sum of rs1185/-is due and payable by you to my client, as on date. Due to the failure on your part in payment of the said due amount, my client had suffered financial loss and was compelled to suspend/disconnect your aforesaid mobile phone connection.

I, therefore, call upon you on behalf my client to pay the said outstanding amount as mentioned above within the three (3) days of the receipt of this notice failing which i have definite instructions from my client to initiate appropriate legal proceedings, criminal as well as civil, against you at your absolute costs, risk and consequences. Without prejudice to the legal rights and contentions of our client, if in case you have any question on the above point, you may contact one of the officer named * contact no. Xxxxxxxxxx.

In case, you have already made the requisite payments before receipt of this notice, please ignore this notice and else treat this mail as final call before initiating court proceedings.

To pay bill for inactive idea number or idea number ported to other operator.

https://care.ideacellular.com/wps/portal/account/disconnected-number

Yours truly,
Xxxxxx

Advocate

Dear sir,
I have been a customer of idea prepaid for almost 4 years. This is regarding the issue with my recent recharge. I did a recharge of rs. 459 via amazon pay on 12 april. It was clearly stated on amazon that i would get 1.4 gb/day for 84 days. Now can you apply a little common sense and tell me why would you mention the extra 400mb data per day on amazon pay if that is only available on my idea app? I have called customer care 4 times for this matter. First three times, they said my recharge was not activated as my earlier recharge was still active and i will get my extra 400mb/day benefits after 16 april after the activation of recharge. Now after my previous recharge ended, i noticed i was still getting 1gb per day. I called customer care again and now they tell me it was only available on my idea app. Now this is completely ridiculous and hypocritical. Just tell me why would you even mention the extra data on amazon pay if it was only available on my idea app. Your own employee told me that my benefits were 1.4gb/day even if i recharged via amazon pay. Now they are saying the opposite. So hypocritical of you people. Just to get in competition with jio, you are looting your customers by showing the false information. I understand your company may be in loss or something due to jio. But at least don't make a fraud with your customers if you cannot serve them. As soon as my recharge ends, i am shifting from idea. I know you get lot of emails and you may not even reply. But see now at least one customer is awake. It will hopefully give rise to other customers realizing this fraud and eventually they will also leave idea. For today, you lost a valuable customer and if this continues you will lose more tomorrow.

In maharashtra pune manikabaug idea service center they take 500rs for 84 days recharge but they only recharge 459rs. Then why they take extra 40rs without knowing me. I know this when iam call idea call center no.198 & i am confirmed this 2 times. Why idea robbed who trust they blindly. They fooled their customers.40rs also big amount for me cause we earned this hardwork & they fooled us.

Ear sir/madam

My idea phone no is [protected]

Today i have five six times to online recharge the account but each time money tranfered from my bank account to idea site but recharge was declined each time
Reference transction no for two time is given below
Nsbi[protected]
Nsbi[protected]

Each time transaction reference was generated and message displayed that your recharge is succesful but after few minutes sms was sent on my mobile idea number that your recharge request has failed teh amount will eb refunded to you.
Earlier lat month recharge was successful but amount was not updated in my mobile account.

We are facing such irritating experience since last few months with idea number recharge
It is needless to mention either we should switch to some other network in view such undesirable situations where we are not able to recharge due to idea site issue
Your response with above regard is required

Patanjali sharma
Alternate no [protected]

I anand sethiya having idea number [protected]not transferring my post paid in prepaid when company gave me this card the consent person said n me that it will be convented after two months but now they are saying after six months and my number is geven to everyone and the company athourity is not giving proper response so please resolve this matter as soon as possible

Sir., Ihave already complained at your end My complaint ID isID 1916559., I have paid rs 352/ towards the bill of IDEA [protected] on January 30 thro'SBI Credit card.Since the idea showroom persons told the amount was not received I have again paid Rs352 /tho' IOB Net banking on the same day, From the bank statements it came to know that both amount (352+352) was credited to idea cellular account.Iwant to refund the excess amount and wrote the authoriters by email on the following dates:March 1, 14, 15, 16, 17, 19, 21, 22, 23, 27, 30 and April 6, 7, 9, 12, 14, and 17, They asked me the bank statements after complaining in your fourm.Ihave sent the both bank statements to them .They asked me the opening password for SBI statement as they have not possible to open the statement. Ihave sent the password to them.AFTERthat no response from them .After complaining to your fourm again they asked the bank statement again.Again I sent.AGAIN they asked the SBI statement opening password Again I sent on 14April 2018 BUT no reply as on to day.They send only computer generated apology letter asking sorry for the inconveniance and thanks for writing to them every time.Hence I request you to solve the problem at earliest

Dear sir/madam,

Sir, one of my id numbers - [protected] was closed for almost three months but now when i put it in the mobile.
The network is not coming in. I contacted your gallery. He said that your number is now finally closed.
Please be my number turned on, these are my very old numbers.

Regards,
Rajesh k. Choudhary
[protected]
[protected]

Sir, i have mnp my mobile no [protected] in your idea store of dilavada sabar stores.
Mr. Husain ali is charged for mnp 100 rs
I asked about this in sim envelop on 5 rs. Of. Sim than how to charge 100 rs.
I called to your call center and he. Know to me. No any charge for this. I want to talk to call center employee to idea sales person about this. But he not agree to talk. Sir it is idea rule regulation or not. I am. Already ida customer.

Ranjan kumar
[protected]

Hi idea team,

I am nishant, one of your old customer. My contact number is this [protected] which i have permanently disconnected. Because i had found fraud case from your idea team member done. I got the call from your idea team for new connection but clearly, i said that i do not want any new connection. But i want to check/test your idea network because i am facing network problem in all location. So, i want to check your network and then i will port my sim in your idea sim. She was ready for my terms and condition.
I got call from ms. Rupali ([protected]) said ok you can get idea sim for testing. When i got the sim after then she stopped to attend the call, her colleague attended my called she is name ms. Vaishali. When i shared my problem with her. She said she will confirm with her senior then she will call me, but i did not get any call from her side. Next day i called her, but she also stopped to attend the call. One day i had called her, and she gave phone to her head to speak that time once again i shared my problem with her she started shouting. Why are you calling again and again? We have a lot of work. She did not ready to listen. She is undisciplined, rudy, disruptive person that kind of people working in your company. How she spoke with customer. Who does not know how to speak with customer. First of all, she’s colleague shared wrong information to customer then head is speaking annoyingly with customer. I never spoke rudely and abused but she spoke undisciplined manner. So please take action on that lady. I am really disappointed with your services. If you required further information.

Hello sir or mam, my self rachana pramod jadhav. I m live in pune. This years january i m getting call from idea dsa for nirvana plan i m listen the plan and getting intersted to port my uninor number to idea its a [protected].

After kyc formalyties my number is port and i m happy. But after a week i m getting another call from idea the women is calling poonam or pallavi i cant remember her name right now, she ask me i m win a golden number from idea its under in nirvana plan.

This plan is in charges off 162 rs. Bcoz i"ll port my number uninor to idea and under this plan i m getting a 25 gb data for a three months and incoming /outgoing/roming is free for a three months for me. After three months i cant used this number but i[censored] want to continue this number u just send a request n u r continue ths number.

That time i want a ideas another number so i sayed yes for this plan. Then she send a guy for a kyc formalyties whos name is sohel. This guy collect my documents and after kyc i m using the golden number [protected] from idea.

But after i m using that number i got a 699s bill so thats why i m call that girls number is [protected] i getting a a information is this number is not in services. When i got my golden number i m also call this number after geting my numbers information bcoz after kyc formalytis i got mail from idea the plan is nirvana plan and its charges is 399 so thats why i m call that girl but after three days the number is not in service?

Now i realise the call is fake call and that girl is misseling with me i dont know how i m become a verry verry stupide from u r company. Yesterday and today i got a call from idea for my bill payment and that another girl is ask me i[censored] want to continue my both number i m geting discount from idea. Now they r send me 1289 rs bill of both number.

Ofcourse i pay my [protected]s bill but i cant pay my [protected] this numbers bill pay by that girl who is miss seling with me or that dsa who is suport that girl bcoz most offely time the dsas tl/tm is involved in this miss seling

I dont know u r intersted my complaint or not but if your company involved that all things i also complaint in conusmer dept. Plz chek that girl and recover my bill from her bcoz i cant pay that bill

If i m using a wrong word i m extermly sorry.

Rachana
(A stupid coustemer)

Hi,

I have paid a sum of 3000 rs when i wanted to turn on international roaming on my idea post paid number.

I have already deactivated the international roaming facility on my postpaid connection and then i contacted idea to return my money.

They are not willing to refund the money back. They told that i need to visit the idea cellular office and submit a requested and then after 50+ days they will send a cheque to my address.

The problem is they never send a cheque and you are just stuck in a loop.

I am going to follow the steps mentioned in a quora article "how-do-i-file-a-complain-against-idea-cellular-network-in-consumer-forum" and do complaint against idea.

Respected sir,

My mother had applied for the credit card when the bank people said that she can apply for one and asked her to do so .Few days later my mother got a phone call from phone number : [protected] saying that they are calling from sbi and they said all the details about my mother to convince that they are calling from bank this made my mother to believe that they are calling from bank then they asked the details of the card saying that they will activate it, then my gave the details of the card and said the otp then four transactions took place and we lost 20, 000 RS/- by this fraud.

We want our money back, and we want to know how our bank details got leaked from a prestigious bank in India like SBI, We want you people to take seriouss action on those people who are responsible for this and punish them severely.
I am attaching all the details of the transactions and the phone calls we got.

Dear concerned department
It is to bring to your notice that one of your employee in customer care service centre situated in Bali Nagar near prem studio, employee name : Unnati

Address of service centre : E-5 Bali nagr, Sidhu commtel,
Dear concerned department
It is to bring to your notice that one of your employee in customer care service centre situated in Bali Nagar near prem studio, employee name : Unnati
Addressed service centre : E-5 Bali nagar, co. Name : siddhi commtel (idea service centre ) metro pillar no. 370
Has misbehaved because of Customer 's request to talk to concerned person, she brutally threw water bottle, register, stamp, phone on client's face and nobody in the centre stopped her, I also have a video recording of her actions.
I would request you to take strict action with her or else i will file fir against idea and the executive of Idea .

Waiting for revert.

Sr number : q[protected]
Above is the complaint number for a refund from idea cellular for rs.73.75/- since nov 2017, they just keep saying that they have sent the dd on the address which was never received.

I raise the complaint against the same in mar 2018 but still, they have not sent any dd.

I want my payment of rs.73.75/- plus additional late payment charges of rs 50.00.

If idea expects a late payment charge for late payment of pending bills so do i.

Kindly take this as most urgent.

Idea outsourced representative taken money based on discussion with idea representative. Idea representative conveyed he shall get the amount adjusted in the subsequent bills. But when my bill doesn't reflect that adjustment, then i called customer care, they are telling if you can provide his name then they can check internally to which i replied i don't remember his name you can check internally who got my connection done. To this he simply denied of adjusting the charges. I planning to file consumer court case against idea. As this has become unacceptable and these idea sales people openly robbing public with false promise of adjustment later on.

Hi,

I have paid the balance bill payment of rs.552.00 on[protected]. But still i am receiving the sms to attend lokadalat on[protected]. I don't know why they filed the case if they received the amount. This is very ridiculous and even not checking the payment which we have paid. They don't have time to check the payment details but they have time to send the notices to the customers.

Please file a case on this regarding and make it resolve the issue.

A/c no.[protected] / [protected]

Hi,

I've started receiving mails with this subject recently. Not sure what about these notices are thought of posting complaint herewith, as i've disconnected the service back in Dec 2008 after clearing dues in person at Pune.

Also i tried calling the legal representative mention in the email below, however his number does not exist, what a pathetic service, even representative or calling nos are not active - Atul /[protected]

Thanks for the help in advance.

Here is the excerpt:

Notice.No.:- LOK/Apr/Idea/35636


Dear Customer,

Greetings of the Day.

This is to inform, you are requested to attend Lok Adalat at shivaji Nagar Court on 22thApr2018 from 10.30 am to 3.00 pm for settlement of your account

As per the agreement signed, you have agreed to pay the outstanding dues of Rs.3172 for billing account number[protected] / [protected]. However, you have failed to keep your commitment.

Thereafter despite of repeat requests and reminders by our company representatives, you have not paid the said outstanding amount till Date. In case of any queries, please get in touch with legal Representative on: - Atul /[protected]


We value your association with Idea, Looking forward for your cooperation!

To Pay Bill for Inactive Idea Number or Idea number ported to other Operator.

https://care.ideacellular.com/wps/portal/account/disconnected-number

[Resolved] Idea Cellular — regarding non-receiving of text messages after upgrade to 4g

3 Reviews
Yogesh Pakhale on Sep 15, 2017 Submit a Complaint
I updated my idea 3g sim to idea 4g, i am unable to receive any messages from others friends, banks etc. Due to my business i am usually & time to time in need money transfer regarding otp sms from my bank (Which is ok before upgrading to 4g).
I contacted customer care of idea they told me it is activated after 24 hour, although my all services is activted except messages.

When i approach to outlet of idea they told to contact customer care & helpless.

I have been facing lot of inconveniences & problems due to this, i lost some faith by my regular customer.
Because my business work nature is — quick service - tatkal money transfer... But due to this message problem i can not do my work as per tatkal...

This is shyam sunder gande i a using idea network from past 2years...today morning i got a msg from idea i;e RC398=Unlimited calls+117GB 3G/4Gfor 84days...and at the same time i called to customer care service regarding this offer but customer executive says that is not 84 days that is for 70days...at that i asked for that person the what is the reason for sending that message clearly mentioned in the plan details but customer agent says if you have any details you can speak to my manager ani... Dear idea operator head if you dont have a capacity to run your service you cal sold your network to other network...very very very worst operator in india... I am sending screeshort also i want this offer otherwise am ready to upload this details in consumer forum