Idea Cellular Complaints & Reviews

Dear sir,

I the undersigned would like to inform you that i have been out of gujarat since 19.12.2017 to 16.02.2018 during that time i have received many message from idea care regarding to link aadhaar number with mobile number. So i have linked my mobile number with my wife's aadhaar number but due to stringent circumstances its not valid as per our company's rule to reimbursement.

I have discussed so many times with customer care representative regarding above subject. Customer care representative suggest me to visit nearest my idea showroom i have visited 4 to 5 times but i am not satisfied with their service they informed me that its not accepted by our system to change bill name i requested them they suggested me you can port now and after 3 months come back to idea again. I would like to also inform you that i have been using these number for last 6 years so its very difficult to change with other service provider.

I humble request you to please help me as soon as possible.

If not possible then directly respond me so i have option whether i have to continue with you or quit with you.

Waiting for your positive reply as soon as possible.

I was using Idea Postpaid service for 9 years. I had paid Rs 500/- as Security Deposit for two numbers. Recently I have switched to Idea Prepaid. I was expecting the refund through a cheque. But out of these Rs 500/-, Rs 420/- (reason for shortfall of Rs 80/- is unknown)have been credited to my Prepaid number without my Consent. This amount is laying in my Idea account in the form of Main balance. As per many communications done with Idea, it is not possible to utilize this balance to activate any plan or service. It has been made mandatory to use this amount as Talk time. But in the era o[censored]nlimited plans, I dont want to use this amount as talk time. I want to utilize this balance to activate some unlimited plan.
My question are
1)why the Security Deposit has been credited to my prepaid account without my Consent?
2)Why there is shortfall of Rs 80/-? If it is due to the recharge done from your side, then please note that, I did not tell you to recharge my account with the security deposit refund.
3) As per "Telecom Consumer Charter for Handling Consumer Complaints" published on Idea website, Security deposit/Advance usage charges (AUC) as the case may be collected from the customer shall be refunded as per the company policies in force from time to time. Please provide the documented policy.
4)Please provide the procedure to utilize the main balance to activate some Unlimited plan.

Name:Kirankumar
Idea Post/Pre paid number: [protected]

I was forcibly given a postpaid number, after long discussions over phone i accepted for taking port to my current number([protected]), and the executive who explained([protected]) me about the plan told me that everything's free no charges other than bill amount(349/-pm)But first month itself i got 700/- bill and when i asked idea customer care, they replied that i don't have free message service so that's the reason i got that huge amount of bill. And they gave me a free message service after paying the bill. And in the second month all of the sudden i got 2500/- Bill, the same way i dialed idea customer care for help, again i got the same reply saying that i don't have free out going-roaming calls. and they told that i have to pay this much huge amount, and after few days my number got blocked from calls and messages. And after few days the bill got increased to 3300/- without any usage. I was shocked and complained about this to customer care but no response received. Now Someone from this number([protected]) called me saying that we are calling from idea and gave me an offer to pay 1000/- and rest of the amount will waved off from the bill, and after paying this 1000/-rs i waited almost a week but still i was getting continuous calls from([protected], [protected], [protected]) idea customer care saying the bill is still due on my number. And i told them the same to them but there was no help. and this way i got cheated 3rd time. And also in addition with this even my contacts were getting the continuous calls from these people abusing that i didn't pay the bill. Hope i would get justice.

Account number[protected]

I bought a new connection from Idea last year.When representative came to visit home and convince us to buy connection from Idea with wrong information of 1 month free(They asked me to pay on day one to pay bill of 1 month prior).(Already paid for 3 months still)

They have started my billing cycle before providing me connection(almost 15 to 20 days span).When they have set up the connection first time when he come only half set up he did.(just a wired connection).and took almost 20 days to provide me wireless connection.

After 100's of call with customer care they didnt send single representative to check connection(speed was pathetic).

Now asking me that 1 month connection bill(which I already paid)

I had ported my aircel number to idea 8days ago on 26th march 2018 in a retail local shop today is 2nd April but yet my number is not activated...

my idea sim number :[protected]

Please tell me the process and also update me with the plans

Dear sir,

I have migrated my no from tata to idea with a belief that i will get good service from this esteemed network. And expected it to only be better with the idea and voda merger.
But idea have totally disappointed me. Their customer care team is hopeless. And i whole heartedly regret not choosing airtel.

I migrated my no to idea last month.
As expected i got a reminder from them to pay my last prorate wise outstanding to docomo.
I promptly paid my bills and reached idea store on bajirao road next to bsnl office pune.
Shock one: the girl who seemed to supervise the store said. We cannot help you until your no is not barred/ suspended. I tried to reason with her stating that what sense it makes to wait till the no is barred and then to visit you.
And most importantly why would you bar my number when i have made the payment and i am there in your store to submit the receipt.
She sent me away stating : that is our process.
Shock 2: my no got barred on friday the 30th march. On saturday i visited the said store again and submitted the receipt. It was 5: 45pm and i requested her to restore the no eod. Reason being i had to travel out of station. She said she will try.
She made her sent the mail in front of me.
I had total belief that it is going to be a goof-up.
So i sensitized her about how important it that my cell no stays active.
She said she will call the concern and get it done. I left.

It is monday the 2nd april today. And still my no is barred hence i resorted to sent this email.

Pls answer below:
@ is this the quality of service.
@ why does idea need for the clients number to be barred for them to post my donor payment.
@ why should i suffer even after dulling paying last bill and notifying idea about the same.

I have not come across such # services in any other telecom company.
Idea don't deserve the trust we place in you.

Kindly act on the same and help me get a satisfying answer from idea cellular.

Details:

Name : ravindra pawar
No: [protected]
Alt no: [protected]
Mail: [protected]@gmail.com

Your sincerly

Ravindra pawar

I

Dear sir
My number is [protected]postpaid
I have change into vodafone on dt 2/feb/2018, on 5th feb i have started with my number in vodafone prepaid sim.

After few days in march month i got call from idea company your payment is pending rs 207/- if you not paid payment they will disconnect number.

So we have paid that amount in 16th march 2018 receipt from idea company

Dear customer,
Payment for mobile number [protected] was successful.
Your transaction details are as follows:
Payment status success
Reference number [protected]
Payment date fri mar 16 23:06:43 gmt+05:30 2018
Amount 207
Comments the payment for mobile number [protected] was successful.
And last week on 25th march 2018 my mobile is blocked by idea company.

How to blocked this number can explan

Kindly request you please look at this matter and please continue my mobile for vodafone for calls.

I had recharged in 28/03/2018 of rupees 58. But its not successful yet. And also i have complained to customer care three times. But they are not responding a valid reason for unsuccessful recharge. They are telling me different time duration to get recharge benefits. But i had not get still my balance.
Recharge benefits is 58 full talk time offers.
I am sending you an attachment please check.

I bought a new idea sim card with new number [protected]. And its not yet activated i tried calling on 59059 but its is not connecting. I spoke with customer executive and he said it will be done. It has been 7 days till now. It seems like a mistake to go for idea sim.

I didnt even get any call or sms on my alternative number i, e [protected]. Its getting out my my mind.

I went to idea gallery for linking aadhar card after linking they charged me rs 10. As a costumer i am taking pain to reach the gallery and later they charge me for this. Very sad to know that how company tries to fool it's customers if from one customer they are charging 10 rs then how much will be the amount from 100 customers roughly 1000 rs in a day which is by doing nothing. Request you to take strict action against this people. This gallery is situated at bldg no 122 pantnagar ghatkopar east near jai kisan.

Dear sir /madam
I am writing this complaint regarding unbilled amount of 5035.05/- of postpaid bill. I have already paid 2130/- on dated 21st march 2018. Every month company misguides about monthly plans and charging more amount than plans so it means company is cheating on us. Even company not reminds your last date of bill, and this is a very big issue. So it’s not our fault for this 5035.05/- amount of bill.
We visited many times your idea office for this issue but they are not giving us any revert even not accepting our compliant and i also mailed many times about this problem but this issue is not sort out yet.
Moreover i am facing loose in my business because of interruption in outgoing calls. So now i can’t tolerate this anymore.
Now it’s my humble request please solve this issue and i also want to port my number from postpaid to prepaid so do that soon.

I had an airtel number which i ported to idea prepaid. I visited the idea authorized service center at banshdroni : 227, netaji subhash chandra bose rd, hati bagan, bansdroni, kolkata, west bengal 700047. The representative santu took my documents and asked meto pay up a certain amount which will be recharged after the porting is complete.

But on the day of the porting, there was no recharge or anything and my balance showed 0.02. I waited and then visited the service center where they have not even processed the recharge. When i told them that had i not visited their outlet again, (The conveyance cost as much as the recharge) instead of apologizing he was like, be thankful the porting is done. Then finally they recharged my number in the evening after i personally had to visit. This kind of behaviour is completely unacceptable.

Sir,
I am holding a postpaid connection of idea cellular in delhi, on 28/3/18 by mistake i deposited rs.500/- against my connection number [protected]. On the same time when i deposited this amount by mistake., i contact idea customer care service where the executive denied to refund., i told him i have one more similar number with vodafone by mistake fund transfer in your account through freecharge gateway from where i made the payment through my axis bank account., he denied to refund and told me we can't refund you this amount.
Now my request to you is to intervene in this matter and take necessary action and pass the order to refund my amount immediately.,
With regards,
Looking forward,
Vaneet dutta
[protected]
[protected]

Sir...,
I have received a call from idea prepaid making team on 20th march from this no [protected], i asked them to provide bill cycle date must be month end, they said we will give you bill date every month 28th. Yesterday my idea network activated, but they given 12th, i call to customer care about to change my bill cycle date, customer care persons talking very rudely and they are saying don't change the bill date. Only thing we can do we will deactivate my number. And they ggiven worng plan. Literally thay completely cheated me

My name is mayank manu from punjab, recently i have ported my bsnl no. To idea but after that i have tried so many times to connect to 59059 for tele verification but the call gets disconnected automatically. How can i get my sim verified please help. I've tried contacting customer care but the call gets disconnected because there's no balance in my account and i have tried to recharge but am unable to recharge it with any amount via any recharge app online.

Hi my mobile number [protected]. I was using idea postpaid connection with rs199 plan. Last month i converted this number to idea prepaid. I already paid my previous bill. Even i paid extra 107 rs my number was converted after 7 days of my billing cycle and idea provided me a bill of rs rs 459 and asking me to pay rs[protected] rs. They added vas charges as charges on data pack pro-ration # 325.9 rs.

I already confirmed with idea outlet when i was changing the plan from postpaid to prepaid and they said you already have rs 107 extra paid and this amount will be carry forward to your prepaid balance. Instead of this they are charging me extra.

That's clear cheat on their billing side. As per my knowledge i never authorised this kind of proration. I have not changed my plan then why the hell prorate comes into picture. I need explanation on this. Otherwise ill complaint against you

Dear sir/mam
I have port my old no. To idea postpaid no., while porting ur executive are saying sir it will be activated in 3 to 4 days and after applying for porting no response comming from ur side. This is very bad and poor service from ur side.[protected] this is the no. Which i applied for porting and after 1 day verification also done on phone and i requested the person who did the verification call to do house verification little faster they told me sure but till now no response... Very poor very poor and very poor service.

Thanks & regards
Abhineet
[protected]

Hello,
I have ported my number from airtel to idea, after waiting for couple of days, my number is ported and i received signal for my idea sim, since then i was trying to verify my number with 59059, i have tried n number of times but could not get connected to 59059 to activate my number, i request you to look onto this matted as soon as possible and resolve my issue asap.

Hello sir
I am using an idea number [protected] and i have an payment issue as i made 2 payments as one was on 23rd jan nad the other was on 24 th jan of rs 740 but ad per there records there is only one payment which is available instead of showing all the receipts the issue has not been resolved since january. Payment receipt is also attached whose payment is missing in idea records.

Lot of connectivity issue was being faced on +91-[protected] idea cellular no. The same is being communicated to the service provider via email communication. The representative called and asked to do some setting changes and assured the issue will get resolved, but unfortunately nothing worked. Despite of multiple emails no one is taking care of the issue, every time the update is that our representative tried calling you but couldn't reach. Faced issues are listed below
1. Irregular network
2. Call drops
3. Very slow internet speed
Please register the complaint.