Idea Cellular Complaints & Reviews

I have stated recieving emails with subject as lok nayalaya intimation. I took 444 plan idea broadband connection on april 15 2017 2 mbps speead. On monthly basis plan. Since then i did not get speed of 1 mbps even, deapite of giving advance of rupees 2000. I did not promised speed, idea is cheeting customers
I am raising a complaint against this,
Also i had raised mutulple tickets to resolve internet speed but no response.

Hello, i recharge my internet pack using idea app and recharge is failed but my money is deducted from my account which is so inconvenient and it happens twice with me today. So, please either recharge should be done or my money should be refund as soon as possible. I use this app so many times and it helps me alot but this thing which happened today is so inconvenient and not satisfied so, i hope you did the right thing soon.

Hi
I'am keep receiving emails with subject as "Demand Legal Notice - Idea Cellular" and LOK NYAYLAY INTIMATION ! IDEA CELLULAR since last 3 years. One time I've paid the amount also. The person mentioned in the email (AKSHAY) gave me an bank account no. and asked me to pay the amount. I also paid the outstanding amount. I've registered a complaint also with Idea Cellular. But no action has been taken.

Also one of the following email says me to appear in the Shivaji Nagar court, Pune. This is really affecting me and stop concentrating on my work. If this keep going I'll put a Case on Idea Cellular. Kindly do the needful.
Kindly contact me at [protected]@rediffmail.com

#1:

Notice.No.:- 75519/LOK/Feb-18


Dear Customer,

Greetings of the Day.


This is to inform, you are requested to attend Lok Adalat at Shivaji Nagar Court on 10thFeb 2018 from 10.30 am to 3.00 pm for settlement of your account

As per the agreement signed, you have agreed to pay the outstanding dues of Rs.1539 for billing account number[protected] / [protected]. However, you have failed to keep your commitment.

Thereafter despite of repeat requests and reminders by our company representatives, you have not paid the said outstanding amount till Date. In case of any queries, please get in touch with legal Representative on: - Akshay /[protected]

We value your association with Idea, Looking forward for your cooperation!

To Pay Bill for Inactive Idea Number or Idea number ported to other Operator.

https://care.ideacellular.com/wps/portal/account/disconnected-number

This is an auto generated mail, Replies to this message are routed to an unmonitored mailbox

Regards,

Team Service Delivery

IDEA Cellular Limited

Visit us at: www.ideacellular.com

******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

#2:

Dear Customer,

Greetings of the Day,

As per agreed terms and conditions of Customer Service Agreement duly signed by you, we have provided cellular services towards your Account No.[protected]/[protected]

As per the agreement signed, you have agreed to pay your monthly bills on or before due date of bills raised and if in case of Non Payment therein you will be charged Late Payment and Interest charges as applicable.

However, you have failed to keep your commitments and not paid the billed amounts on time which has lead to outstanding of Rs.1350 /- Towards your a/c.

Thereafter, despite of repeated requests and reminders by our representatives, you have not paid the said overdue amount till Date.

You are now hereby requested to make the payment of the outstanding amount of Rs. 1350 /- within next 2 days from the receipt of this notice.

In case of any queries/support regarding the outstanding amount, please feel free to call on ATUL : [protected]

You can pay your bill amount by any of the below payment modes:

· Use our insta pay service and pay directly without registering

https://care.ideacellular.com/wps/portal/account/express-paybill

To Pay Bill for Inactive Idea Number or Idea number ported to other Idea circles.

https://care.ideacellular.com/wps/portal/account/disconnected-number

· To make the payment through Cash, Cheque or Credit Card - Visit your nearest My Idea showroom (To know your nearest My Idea, Please dial *121#).

· To have a hassle free auto payment of your bills, opt for Electronic Clearing System (ECS) or Standing Instructions (SI).

We value your association with Idea, Looking forward for your cooperation!

This is an auto generated e-mail; Replies to this message are routed to an unmonitored mailbox.

Regards,

Team Service Delivery

IDEA Cellular Limited

Visit us at: www.ideacellular.com

******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

I have been using an idea connection for a long time. Earlier it was good with 3g network. Now with the other companies releasing 4g idea is still with 3g as there is almost no range for 4g. I have to pay them for 4g and they only provide 3g. I opted for 1gb/day plan and the network gets disconnected all the time. I can't even optimize my whole subscription. Thanks alot for the bad service.😡

Respected sir/ madam...

I am using the idea sim card since last 12yeras (Prepaid)
Today my sim card was blocked without any prior intimation or notification.

I called to the customer care.
Some fools r sitting in customer care & not able to answer my questions & they r telling the useless reasons.
Below r the reasons fr blocking,
Deactivation reason 1: i have to update my local address etc.
I already submitted my aadhar card bfore 4months.

Deactivation reason 2: sending promotional message.

Ok i did mistake by sending promotional message... Sorry.. But without notifying me about the my mistake, who gave the right to deactivate or block?

The above reasons the customer care person told me which is in irritating manner. & stating that they notified me...

I did not got any notified message or email, regarding the mistake i did...

Respected sir/ madam, plz have a look on this issue & take severe action on idea service provider, not to make such kind of mistakes on other customers.

I'm a marketing person, working for a reputed company, i'm bound to my customer service. I might lost my valuable clients calls. Who will give my loss?
Do idea network will give my loss?

Please do the needful.

With regards
Ravindra

Hello Sir / Madam
I was using idea service since 2013 for voice and data (mobile number is [protected]). but last 4 months there are lots of issues while making a call to others from my Idea SIM. I have changed 2-3 mobiles and changed SIM by Idea however on improvement can see. every time I was getting "network busy" error and never made a call. it was happening frequently through out the day. because of Idea's poor and pathetic service I did not my last bill of Rs. 535/- and I had to take service from other service providers. In last 3 months there have been more than 16 tickets raised in idea for this service and each ticket Idea has closed without neither my prior consent nor my agreement about the problem resolution. I have sent them lots of email on their customer care service id but no proper communication from their end. I am completely dissatisfied with Idea service and response. I also asked to Idea to wave off Rs. 535/- my outstanding due to their network problem they denied my request. In this situation I am unable to pay Rs. 535/ - and I already told them to disconnect the service permanently. I have already communication this information to Idea over email

Please take a note of the same and I am not liable to pay this amount

Regards,
Sanjay Trivedi

This is in reference to subject cited above regarding payment of postpaid mobile connection having account number:[protected]
In this regards, I wish narrate the situation as per follows;
The last bill paid on[protected] for the duration of 04-Sep-2017 to 03-Oct-2017, which was Rs. 253.13
I received Idea bill on 04-Dec-2017 for the duration of 04-Nov-2017 03-Dec-2017, which was Rs. 288.44
I lost my phone with SIM card on 4th December 2017 and immediately I contacted to customer service to stop the incoming and outgoing call service of sim card, Moreover they were noted the issue but the service continued (it seems). As, thereafter also, received the bills every month with added amount.
On Date, 04-Jan-2018 I have received a bill for the duration of 04-Dec-2017 03-Jan-2018, which is Rs. 387.41
On date, 04-Feb-2018 again I have received a bill for duration 04-Jan-2018 03-Feb-2018, which is Rs. 446.41
After this now I am not receiving any bills.
Herewith, I am sincerely stating that after losing my phone I contacted to customer care to stop services immediately. Thereafter, whenever I received call (Almost more than 10 times) from your call center regarding payment of due bills, every time I requested to stop incoming and outgoing call service, so I can deposit the due amount. Moreover they were noted the issue and asking to pay the bills.
I was ready to pay the bill received me on 04-Dec-2017 for the duration of 04-Nov-2017 03-Dec-2017, which was Rs. 288.44. (Which was my usage before losing the SIM).
However, in online system the above mentioned account is suspended and not allowing to pay the same.
On[protected], I have tried to deposit due balance amount, but online account[protected] is deactivated. The issue was already raised in Idea costumer care on[protected], where i got following response (Ref: No. I have escalated the issue, please make a note of your reference number- C[protected], Venkey, dated[protected]. However, the online account is not activated so far.
On 5-4-2018, I received legal notice, stating that, I have to pay Rs. 269.41 (Copy attached)
Kindly resolved the matter as early as possible.

Its been almost 13 years me i have been using this number. From last three months i have been facing network issues. Call drop, no network and no internet. Huge frustration and disappointment. Due to respect to honorable kumaramangalamji i am continuing with idea and complaining.
I have complained many times, went and met customer care service and nothing has happened. But my bp, sugar level has increased. Really this gave me mental torch. I though many times about porting. Some have they use to convince me.
Please let me know you will solve the issue. What i understood in recent times, you people are not interested in solving the issues. Let me know

I have request for my no[protected] which is postpaid no. For prepaid idea has cancel without calling me. How can you do that i am a student and i dont want it it you guys gona fill my bill then do it unleted nd give my fill i have to pay my bill on my own and you arenot tolerating if you guys are not doing im gona file police complain to idea. I justwant my idea to be prepaid

I keep getting mails from idea customer support asking me to pay bills for a connection i had discontinued couple of years ago after making all the payments. Please find the below email.

Notice. No.:- lok/apr/idea/68799

Dear customer,

Greetings of the day.

This is to inform, you are requested to attend lok adalat at shivaji nagar court on 22thapr2018 from 10.30 am to 3.00 pm for settlement of your account

As per the agreement signed, you have agreed to pay the outstanding dues of rs.725 for billing account number[protected] / [protected]. However, you have failed to keep your commitment.

Thereafter despite of repeat requests and reminders by our company representatives, you have not paid the said outstanding amount till date.in case of any queries, please get in touch with legal representative on: - amit /[protected]

We value your association with idea, looking forward for your cooperation!

I have paid Rs352/ for postpaid idea mobile on 30 january thro'SBI Credit card.But local retailer told that the amount not received, .Since that was the last day for pay the bill I once again paid thro'IOB net banking on the same day.NO amount was return from the banks.I complained to customercare idea and they replied to send bank statements from 30/01/2018 to till date to verify any return amount of Rs352/I have sent two banks statements as they requried by e mail.After that they kept silent and not replied further for any thing.My bank SBI asked me to get a statement of not receiving the amount Rs352/
from ideaPl.help me

I have done rechrge of rupees 398 using axis bank upi on my Idea number.My axis bank account got debited within a minute but I didnot get recharged on my idea number also i called to idea customer care but they said you didnot recharge on your no.I raised query to axis upi.but they didnot give me reply yet Please provide me solution for this query.

Mobile no. [protected] is recharged with rs. 179 in march 27. Unlimited call is working but internet is n working for 5 days although validity is 28 days.
Pls resolve internet issue.
Recharge of rs. 179 is done through patym on march 27.
Internet works for 2 days, afterthat data is not working although calls and sms are working properly.
Pls resolve the issue.

I want change from Idea to other network. As per the given procedure I had done all the things told by Idea service people. But their response is in vain, they are saying the problem will be resolved within 48 hrs and the time went on for more than a week. Nor a Idea service center or customer care could not resolve my problem. After a anger rage breakout called again to customer care they told due to server problem they couldn't resolve, again a cycle of 48 hrs time is requested from their side. When will my issue will be resolved. As in metropolitan cities we are facing these kind of problems how can rural people choose to solve their problems..???

Kindly take action against the problem and resolve my issue soon.

This is with reference to billing dispute of my mobile number [protected].
I had been using this number as postpaid from December 2015.
Recently, from 8th February 2018, I converted this number from postpaid to prepaid.
While converting to prepaid I cleared all the due amount as told by the Idea Gallery executive (Raghav Communication, Karad, Dist: Satara, Maharashtra). I already paid the bill of amount Rs. 220 only before converting into postpaid (Receipt No:[protected] &[protected] dated[protected]. And this was also confirmed by idea gallery executive.I also paid the rental charges of two days (Reciept No:[protected] dated[protected]. In this way I cleared all previous balances.
After converting to prepaid I recharged my number with Rs. 229 only, as the Idea gallery executive (Ms/ Mrs. Nasreen) told me that I have to do immediate recharge. I started using this prepaid plan right from 8th February 2018, around 7pm.
Now, idea has generated bill for my mobile on 6th March 2018, of amount Rs. 549.81 only. And since then they are insisting me to pay the bill and threatening me about disconnection of my numbers all services if I don’t pay the bill.
Now, my complaint is when I cleared all the outstanding, and when I am using prepaid services how can I charged with the poatpaid bill.
The customer care executives are calling and telling me that it takes 7 days to convert to prepaid and in this duration I used the postpaid services. This is ridiculous. How can I use both the services? And if such thing is there then why not it is informed to me by Idea gallery executive (Ms/ Mrs. Nasreen, of Raghav Communication, Karad, Dist: Satara, Maharashtra).
According to me this is fraud and cheating of customers by charging them both prepaid and postpaid charges at a time.
I had already explained this to Idea by email and also by telephonic conversation at least 3 times before. But no satisfactory response.
I request you to kindly look into the issue and help me getting out of this.

I have paid Rs.352 for the postpaid mobile on 30 january 2018 from SBI Creditcard( mobile no[protected].When I enquired in the IDEA CELLUR retailer company they said that they have not received the amount.Since that was the last day for the billpayment I have paid again thro' IOB netbanking (second time ).Pl.refund the excess amount paid Rs.352 to me.since no refund from banks. My SBI BANK asked me a statement from idea cellur company about not receiving of the amount from SBI.I have sent two bank statements to IDEA cellular company as per their request tho' customercare., BUT poor response from them .I am having correspondance with them for more than two months

Hi,

I have started recieving mails with the subject recently. Not sure of posting complaint herewith, as my number got disconnected and i was not able to use service and still i paid the bill once visited idea office viman nagar pune and as they directed clear my dues at vodafone and than also they were not able to provide my number back. I have written mails to idea support and recieved no response from them.
Now am not sure why they are asking for pay the service which they had not given me.

Notice. No.:- lok/apr/idea/105382

Dear customer,

Greetings of the day.

This is to inform, you are requested to attend lok adalat at shivaji nagar court on 22thapr2018 from 10.30 am to 3.00 pm for settlement of your account

As per the agreement signed, you have agreed to pay the outstanding dues of rs.802 for billing account number[protected] / [protected]. However, you have failed to keep your commitment.

Thereafter despite of repeat requests and reminders by our company representatives, you have not paid the said outstanding amount till date.

My name is vishal bairwa and i am the prepaid customer of idea cellular. Today the sms send 4 pm regarding vas and instantly deduct my ac balance 5 rupee and after i call the customer care and she told me you have input the some number in your dialer pad and you active that particular service hence i am not be able to support you and not refund your deducted amount after i say cc executive i am not input or activate any value added service and you please refund my money back but they refuse to refund my money so hence i complain this portal to solve my problem as soon as possible and refund my 5 rupees money back to my account.

For my above post paid connection, in your local branch i have told to give me my monthly bill at my residential address but the local branch does not follow the instruction. I never give in written to the idea company for sending my bill on mail. I want physical bill at my residence address as i have to submit the bill for my account purpose. Further i request you to send me the bill dt.[protected] and[protected]. I already complained to idea outlet over telephone on[protected] regarding my above bill and they assure me to give the bills within 3 days, but till date no action at your end. Look into the matter or i have to change my mobile company.

I need to set up voice mail for my idea cell number.. The customer care executive says this service is not valid any more with idea and they have stopped it. Can anyone please confirm? I need to activate my voice mails for office purpose. It's very unlikely that idea have stopped voice mail message service. Voice mail messages are useful when your phone number is not reachable or switched off or busy, the calling person can always drop a message in case o[censored]rgency. I don't understand why in the world idea would stop supporting voice mails whereas other service providers are still on for it. Does that mean i'll have to change my service provider now for activating voice mail message.