ADVERTISEMENT

[Resolved]  Idea Cellular — not able to send sms

I am not able to send text messages from my Idea mobile network sim from past 2 days. When I called up the Idea customer care and asked for a solution they suggested me
1) To re-enter the message center number [protected], restart the mobile and assured that the messages would be send but the the solution failed.
2) Then they suggested me to reset my mobile to factory settings and it would be solved again failed. Later, I insert other network sim in my mobile and tried send the text message this time message was send successful.
3) Finally, the customer care representatives started to tell that they are facing some network issues and asked me to wait for 2 hrs and then restart the mobile it would work. When I tried with another Idea network sim immediately the message was send successfully.
4) After a long discussion with the Idea customer care representative, they started saying that this issue is happening with only few idea sims as they are changing 3G satellite to 4G or something like this and asked me to wait for 1 day.

Now I'm clueless and helpless!

I request, to help me on this issue.

Thanks in advance!
Was this information helpful?
No (19)
Yes (35)
Sep 16, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2017
Idea Cellular Customer Care's response
Hi!We understand how frustrating is this. There is a downtime in your area. So, the network and SMS issue is been face. Please allow some more time to enhance the same and update you shortly.

Regards,
Meeta.
Aug 18, 2017
Updated by srinivasprasad11
How much more time do you need to resolve this?
Complaint comments 
Share
Tweet

Comments

I am not being able to send messages from last one day I am able to receive messages from other but I am not being able to reply them back I use Mi redmi note 5 pro plz help me out its frustrating
I have the same issue o[censored]nable to receive while I'm able to send perfectly ok
ADVERTISEMENT
I am also unable to send SMS from idea. However I am able to receive small from other.
It is very frustrating and issue is still persist since last 2 day.
I am also facing the same issue from past 1month. It's really frustrating. I am using MI note 4A. I too had tried many things still it persists. I have visited idea store for a new sim however the representative took 100rs from me and made a recharge of it and said that new sim will activate in 4hrs and it will resolve the problem however neither the new sim started nor my problem is resolved. Thinking of porting my number to Airtel.
[protected] SMS not sent through idea network
[protected] redmi note 10S mobile we are try to sent SMS but not sent.
Please solve the issue
I'm not able to send sms from my vi sim. First I recharged my mobile for 49 rupees and tried but I was not able to send. Then I recharged again with 10 rupees and tried, the result was same. Then I contacted customer care and informed them I'm facing this issue. But I become surprised after hearing their reply.
They said the customer can't send sms without recharge their sim with a plan above 129 rupees. But they haven't informed yet about this via sms or an email. They said they updated about this in their vi app, but I'm not a user of vi app.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16658
    Pending
    796
    Resolved
    9868
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information
    ADVERTISEMENT