[Resolved]  Idea Cellular — Not providing sim card

Address:New Delhi, Delhi, 110025
Website:ideacellular.com

My name is imran khalid. I requested to idea cellular to port my no. From airtel to idea. And idea vendor came to home on[protected] and he collected my documents (Address proof + photo) and gave me a new idea sim card. After few days i received a call from idea ([protected]) and she said that "we have provided wrong sim card and i will give you new correct sim card on[protected]". Today[protected] i received a sms from idea that is "welcome to idea your no. Will be switched to idea on[protected]:00". But my i didn't receive any new sim card from idea. Idea did fraud with me. Please give me sim card because i don't want to loose my no. Mobile no. For porting= [protected]. Alternate no. [protected]. Email= [protected]@gmail.Com
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Sep 14, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2016
Idea Cellular Customer Care's response
Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
Aug 02, 2016
Idea Cellular Customer Care's response
Dear Kapil Sindhwani,

We deeply regret the inconvenience. We are unable to investigate the issue without your contact details. We request you to share your contact details. You can also visit our website, www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
Aug 05, 2016
Idea Cellular Customer Care's response
Dear Customer,

As per your telecon with our customer service associate on 4th Aug 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
Aug 14, 2016
Idea Cellular Customer Care's response
Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular
Complaint comments 

Comments

Dear Customer,

As per your telecon with our customer service associate on 4th Aug 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Please do some action. This is my important no. . without this no. I am not able to done internet banking transaction.
Please provide me sim.
I, Kapil Sindhwani, would like to complaint that my contact number has been blocked without any reason, due to which i am suffering with heavy loss. I am not satisfy with this type of act and want to disconnect my number with innidiate effect. Also I want the accommodation for this loss.
My name is IMRAN KHALID. I requested to idea cellular to port my no. from airtel to idea. And idea vendor came to home on[protected] and he collected my documents (Address proof + photo) and gave me a new idea sim card. After few days i received a call from idea ([protected]) and she said that "we have provided wrong sim card and i will give you new correct sim card on[protected]". Today[protected] i received a sms from idea that is " welcome to idea your no. will be switched to idea on[protected]:00". But my i didn''t receive any new sim card from idea.Idea did fraud with me.Please give me sim card because i don''t want to loose my no. Mobile no. for porting= [protected].
Alternate no. [protected].
Email= [protected]@gmail.com

Today[protected] i went idea showroom for this problem. They gave me "prepaid replacement SIM". I dont it will work or not.
Please contact me after 18:00 all day.
Contact me on my alternate no. [protected] on anyday after 18:00.
-imran khalid
Mobile No. [protected].
I have submitted my document for sim replacement. But still i am getting SMS from idea cellular that "Documents for sim exchange are pending. Please submit your documents. Your service will be deactivate by 10/08/2016".
I have submitted my voter id card for sim replacement on 02/08/2016, but still i am getting this SMS.
I am very angry will idea cellular. Please solve this problem.

Idea Cellular Customer Care's response, Aug 12, 2016
Verified Support
Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

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