Idea Cellular Complaints & Reviews

Sir/Mam,
I have been using idea services for about one year and have considered it as one of the best service provider in India. I could watch videos on YouTube without buffering and do a WhatsApp call even on 2g Internet . But about last 10 days, the Internet has become unstable. I am unable to watch videos on YouTube and neither unable to do a WhatsApp call.
I would like you to look into my problem and take quick actions.
A favorable response will be much appreciated.

The provider is not responding for my network courage issue. They are provided good signal for last 4 years. So we join with their network. But from last 3 months there is a mager courage problem, although thier tecnical team not doing real time job.
My adress:
village: Narayanapur
Mon: koheda
Dist: karimnagar
Tower located at : Indurthi(vill)

मैं पिछले काफी समय से आइडिया का पॉस्टपेड कनैक्शन यूस कर रहा हूँ l पिछले महीने से मेरे नंबर पर एक सुपर मैसेज पैक लगा दिया गया जिसकी जानकारी मुझको नहीं थी ओर ना ही कंपनी मुझको बताने को तैयार है कि कब मैंने इसको शुरू करवाया l
उसका मुझसे 1300 रुपये चार्ज मांगा जा रहा है l
जब मैंने सवाल जवाब किए तो बोला गया कि 50 % ऑफ कर देंगे l
कृप्या इन चोरों से बचने में मेरी मदद करें l
[protected]

This is to bring to your notice that all my friends and relatives are getting call from +91 [protected] claiming from Delhi court and informing that some court case has been filed for non-payment of Idea bill. I was idea customer and now since then happily shifted to airtell.
For bill i had already complained to idea with the faulty system of calculating data bill once you port out.

This is a complete breach of trust by IDEA CELLULAR who are sharing my dialed numbers with 3rd party to harass me.

Criminals calling and threatening calls on behalf of Idea, this is not accepatble. This needs police FIR urgently from my end.

Aftab Alam Sheikh
Mumbai

I am an IDEA Prepaid customer.
My Sim Card has been blocked and is asking for PUK code. PLEASE HELP!!!

my Idea no is [protected]
Sim No is[protected]

Please can you provide me with my PUK code.PLEASE!!!

Respected sir,
i need the call details and SMS messages of my number [protected]
please send me details on [protected]@gmail.com. my card is named on my uncles name ...his name is Ganesh Tandale.He lives in Aurangabad, Maharashtra..Please help me with my call details and sms details i need them urgently..
hoping a positive reply from you,
thankyou.
hoping a positive reply from you

Dear sir,
I have port CUG plane from airtel to idea in dec-2015, due to your company representative Mr. Pradeep chourasiya come to Me and give plane of internets 3G in my selected numbers of CUG in which he give me to use internate at 3G speed upto 2GB and after that 2G for unlimited at Rs.249 only so I said him to please port my CUG account from airtel to idea.But after that when I got my first bill then I was just shock because at time of porting all comitments given by Mr.pradeep was all fauls then I go to Mr.Rajwardhan Singh employee of idea in ujjain office then he told me they will get vaver to reduse or deduct unnecessary bill amount within three month's but after that they both cheted me and my number was stoped by them and now they are saying that vaver of bill was not posible and you have to pay whole remaining amount.
I request you to please look after this matter and take strick action againsed both of them.

Thanks and regards
SUMIT PATIDAR

GUYS,

SHAME ON YOU GUYS, YOU DO NOT KNOW HOW TO PROVIDE CUSTOMER SERVICE WHO HAVE BEEN USING YOUR SERVICES FOR LAST 7 YEARS. This is the Bill that I've received on 3rd, August, I have been telling you guys for last two months that I need to change my bill plan, there was guy picked my phone and said "You are required to Call on 3rd of May to change this plan", I repeatedly said that I could not contact you guys on 3rd of May because on every 2nd, of month, I've billing date. But he refused to make any changes. Then, I contacted on 3rd May, asked to lady to change my Bill Plan then I was shocked by their words "You were needed to contact us on the 2nd of May", I don't know what guys you are doing. Then, she told me to wait for next billing cycle(June 2nd), they will check me recording and change it.


Then, I waited for long one month, on 2nd june I received Extra bill which I should not been charged then contacted over customer care and
I explained these numerous time over customer care but they refused to do anything. I was frustrated, bill was wrongly charged, it was happened in past also. Then, they have barred my all the "Incoming", "Outgoing", "Internet", I could not make even call to stop my Bill plan on 2nd of July. I was not using any services, then they have sent me Bill of Rs 4500. I could not believe this is happening with me since I took Idea Service. What should be done in this case, so that I can pay my due bill and stop this nonsense services:-

1.Remove all the charges which was made for the "June", "July" month

2. Deactivate my Internet plan which is I'm not using for last 2 months

3. Don't ever make false promise and give false information over phone.

4. You guys don't have manner how to talk to your customers, if you are asking to pay the bill, there was man who was souting and drop that call, I could not believe how pathetic your customer service is.

You can find screenshot of my Bill, where you can see how much data or services I've used

"I DON'T UNDERSTAND HOW I CAN USE ANY DATA OR SERVICES IF YOU BARRED HIS OR HER NUMBER" RIDICULOUS!


Note:- IT IS STILL NOT BARRED, I'LL ALSO CHARGED FOR THIS MONTH!

Phone Number:- [protected]

Dear sir/madam

my name is suresh iam using mobile number [protected] since 10 years in prepaid but iam go to outstation may 2016 iam not use the sim 15 days iam coming to ap june month but my mobile number is deactivated .reason is usage realated churn i want this number pls provide it.i went to my idea showroom but they can not respond

regards
suresh

[protected]

[protected]@gmail.com

Sir,

My number [protected] I am recharge net pack 294 via paytm, 294 net pack give magic offer 1.25 gb to 10 gb give your menu card still know process, but after recharge only 1gb only give your operations, why cheating for customers, Please tell me answers. Please confirm the net pack plan find out as yearly as possible,
My order no #[protected]

Sir,

I am having 4 connections of Idea Cellular. Out of 4, three connections (Mobile Numbers [protected], [protected], [protected]) were deactivated stating the reason demography change ( I donot know what it is, they said some documents I submitted did not match, but I am having those connections for more than 3 years). I submitted all required documents on 30.07.2016 and the show room incharge assured that the connections will activated by Monday. Monday when I contacted the customer care man by only active number [protected], said it will be activated by next day. Again I contacted on Tuesday a new person (Mr. B. Venkatesh) attended and assured that it will be activated by next morning. Since the activation was taken place I tried to contact on Wednesday, but inspite of my waiting for almost 45 minutes nobody attended my call. Kindly do needful for reactivation.

**********************************************************************

Original Message

**********************************************************************

Dear Customer,

Thank you for writing to us. We acknowledge the receipt of your email and we will respond to you within 48 hours.

Kindly Note the Email Reference Id E1-[protected] for future correspondence.

You may contact our Customer Care too, by dialing 12345 (@ 50 paisa / 3 minutes) from your Idea mobile number and 198 (Toll free) for requests and complaints.

This email was sent from a notification-only address that cannot accept incoming email. Kindly do not reply to this message.

For any further assistance, do write to us at [protected]@idea.adityabirla.com

Thanks & Regards,
Customer Service Team
IDEA Cellular Limited


********************************************
An idea can change your life.


My Email To Idea


Cancellation of Connection Account No:[protected] Ph [protected] & [protected]
----- Forwarded by Kumar Swamy/8201/SANDVIK on[protected]:26 -----

Kumar Swamy
Sandvik Asia P Ltd
Sales & Marketing
+[protected] From: Kumar Swamy/8201/SANDVIK
To: [protected]@idea.adityabirla.com.
Date:[protected]:22
Subject: Cancellation of Connection
Account No:[protected] Ph [protected] & [protected]


Hello,
Please cancel my connection and confirm.
It is painful to reach your customer care. Secondly they tell what they want to tell.
To cancel why a customer need to be botered?
My email is registered. I paid all my dues. i paid even excess to get rid of this service by mistake I have taken.
Please cancel and confirm that the Phone and Data Card are cancelled and I will not receive the bill any more.
Please send full and final settlement of my account.
Regards,

Kumar Swamy
_______________________________________________________________________
PA: Process Systems
Sandvik Asia P Ltd.
Mumbai-Pune Road, Dapodi,
Pune-411044

Ph Office: +[protected]
Ph Mobile:+[protected]
Email: kumar.[protected]@sandvik.com
www.processsystems.sandvik.com
______________________________________________


----- Forwarded by Kumar Swamy/8201/SANDVIK on[protected]:19 -----

Kumar Swamy
Sandvik Asia P Ltd
Sales & Marketing
+[protected] From: Kumar Swamy/8201/SANDVIK
To: ebill.[protected]@idea.adityabirla.com
Date:[protected]:31
Subject: Cancellation of Connection
Account No:[protected] Ph [protected] & [protected]


Dear Executive,
I have paid Rupees 3300 just now.
Please cancell my account and give me no dues certificate immediately.
I do not need this service.
If you fail to terminate these two numbers this will be your fault. You can not penalise me at a later day and pester me for payments.
The transaction ID
I deliberately paid excess that you will not come back that some out standing bill.
Urgently revert.

Best regards,

Kumar Swamy
_______________________________________________________________________
PA: Process Systems
Sandvik Asia P Ltd.
Mumbai-Pune Road, Dapodi,
Pune-411044

Ph Office: +[protected]
Ph Mobile:+[protected]
Email: kumar.[protected]@sandvik.com
www.processsystems.sandvik.com
______________________________________________

I been recieving a message regularly you have been activated for plans...and also money deduction.I didn't request for any vas. Its automatically coming and activating automatically. Because of that i can't recharge my account. When recharged suddenly deducting for that plans. I don't know whats happening. I request to return my money back and stop this kind of things. In my account deducted more than 50 rupees for this problem.so i want money back

I am using my idea pre paid number since 2014 before it was BSNL network. I ported to idea on 2014 . Suddenly yesterday I.e.[protected] my number not working.when I called idea customer care they said my number is inactivated and turned off. I was astonished why it suddenly happened when I asked idea customer care they don't have any information why my number inactivated and even they saying it cannot be activated again. Nobody giving information...

Sir/Madam

What is this.I just noticed the Bill you send to me is not of my number.What type of cheating is this.I will have to check my old Bills also & show them to the Consumer Forum.
And also I went my nearby Idea Center for changing my Plan & than I got to know the amount of my Bill is 643/- & now the account is showing 745/-.What is this.
Please check the details & do needed corrections in my Bill.
I will not pay more than 645/-

Mansi garg
[protected]

Plan changed without my request resulting in extra bill amount. Idea is not resolving this issues for unknown reasons. I have raised complain several times however it is closed without solving the issue. I was agreed by Idea that bill will be revised however still bill amount is coming very high which I cannot pay. Need a revised bill as per old plan so that I can pay the bill.

Hello Team,

This is to inform you that I have participated in idea season 12 contest through call, I have scored well, It was promised that I will get 100 Rs paytm cashcode. But still not received the same.

I neither received any message or call regarding this and when i call to your support, they suggested to get in touch with local idea store .

I don't wana to wait more neither i have time to visit your store, therefore, i am requesting you to please provide the code as earlier .I have spend lot of money in this contest.

My contact number is : [protected].

I received a call reading complain and she refused to give code . and told me that all the data base has been deleted .so we don't have any record. Either give me the code or refund my amount deducted against this contest.

I was using @ 399 plan of 1 gb data. On 01.07.16 i received a call from idea as per caller introduction offering to switchover to plan @499 easy share plan with 2 gb data which i agreed and then my tariff plan has been changed on 01.07.16. Thereafter whenever i used net massages start coming on gprs charges/ unbilled amount etc such charges doesn't used to come in my previous plan. To seek clarification on these i even contacted on 02/07/16, 03/07/16 7 04/07/16 to customer idea care executive namely akashdip, manu & pbmanisha but none could give satisfactory reply to this problem. So much so one of them told me to ignore these massage as it ll be deducted in final bill.In pre plan hardly rs 600-700 come in one bill cycle even after overuse of 1gb data. Now i received an bill amount of rs 1616.68 which is comprehensible.In this connection sms receive from idea care showing monthly charge rs 99, features charge rs 400, vas rs 883.3, total bills rs 1616.68 which do not match with the head charges shown. This is a cheating case to gullible customer in the name of lucrative plan just to mint money. I want immediate redressal of my grievance.

Dear sir
My name is mr kairm panjwani and i am your customer since past 2 years and having more then 250 numbers of your idea, i am wanting to get in touch with the ceo of idea cellular due to few issues that has disturbed my reputation and effected my business and also lead to business loss.In once case i have paid more then 35000 rs on 3 numbers that are 2g used and, no proper reconciliation has yet being deon.
Now i have some serious issue and i am asking the local team in surat and gujarat region to connect me with the ceo of idea cellular, but in vain. I have sent more then 7 to 8 mails to the higher authority in ahmd. Gujarat office but no one is willing to share the contact ref of the higher authority.
My account no[protected] for vas gprs service.
My another a/no is[protected] voice no i want to discontinue all this no. Also so will give the request to you directly

Mr puneet i need you to take some serious initiatives and help me to get in touch with you directly so that we can bring solution to the problems that i have faced since past few weeks, and not to forget my business loss due to negelency of your local team in surat, and also need justification for few things i need not to mention all that in this public blog.

Hope to get in touch with you
Reg
Karim panjwani

This is regarding my bill no. [protected] against my postpaid connection no. [protected].In the bill you guys have excessively charged me by adding some non-sense pro - rated charges of rs. 3041.76. On contacting the customer care zillion times, they were also unable to resolve the issue, and tell me the logic behind the pro-rated charges charged in the bill. Lastly i went to the idea local office at dehradun, where they told me some lame reasons, which were totally worthless, moreover of which they were also no clear. I am a new customer of idea and belong to the telecommunication sector, but i am seriously shocked by the bogus charges which idea is charging its customers to get money. I am lodging this complaint in this portal to get a feasible solution of the same and get my refund back for excess paid for bogus charges. Kindly provide me with the solutions within 3 days or else i have no choice but to move to the consumer court for my hearing.