[Resolved]  Idea Cellular — number deactivation

Address:Jabalpur, Madhya Pradesh, 482001

My number is [protected] & [protected] both were connected in one account, I just dialled idea postpaid customer care number and got to know that my idea number has been permanently disconnected.
I paid the bill of rs 1500 last month but they still disconnected the number
I need help me as this numbers are connected to my email, bank account all are linked to this number.
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Jun 2, 2019
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
May 02, 2019
Idea Cellular Customer Care's response
Dear Customer,

As per our recent communication, we've informed you that the mentioned number is permanently disconnected due to non payment. Hence, we request you to clear your outstanding amount to avoid the inconvenience.

Regards,
Lakshmi
Complaint comments 

Comments

Idea customer care wrong information and not disconnect my postpaid no.[protected] and send unbilled amount 319.24 rupees but I have already bill paid and my unbilled amount 0 rupees whan postpaid no. disconnect online complaint registered by me.

Idea Cellular Customer Care's response, May 2, 2019
Verified Support
Dear Customer,

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.

Regards,
Prajakta
My sister Smita Kathwate wanted to surrender her card because
the plan was changed and bill amount was increased without
her knolwledge and permission.She is willing to stop and surrender her sim card no [protected]with immediate effect. The company is sending bills every month, though there is no call from her sim.
Idea Cellular Customer Care's response, May 2, 2019
Verified Support
Dear Customer,

As per our recent communication, you've confirmed that your concern with regards to number disconnection has been resolved. Also, we've taken note of your feedback for further improvement of our services.

Regards,
Lakshmi
From last three days my idea sim card doesn't work, I used this sim since 2010
So I want a fresh sim card with same number ([protected])
Idea Cellular Customer Care's response, May 2, 2019
Verified Support
Dear Customer,

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.    

Regards,
Prajakta

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