Idea Cellular Complaints & Reviews

My idea prepaid sim card is not working properly. So i have gone to replace sim card at harijanabasti 1-6 opp. Hdfc bank, madhapur, hyderabad, telangana 500081. Idea service center have told me charges of rs 100/- for replacing a sim card. Its a huge amount than other company like airtel takes 25 rs for the same cause. Idea must reduce charges for sim card replacement

Iam using a 3g phone for past few years .but nowadays it's becoming to slow as my download speed is less than 60 kbps . I couldn't use the data anymore with this speed. And Iam also having a great network issue on my SIM. Other members in my home gets a decent 4g speed in idea network .my mobile no. Is [protected]

I'm using Idea services from last year and every month i received a notification for recharge your account, even i have a balance then also.

And currently i'm not able to use my number even i have a balance.

So, please take a strict action against IDEA company to force his customer to pay a money every month even they have in their account.

The internet speed in my area is becoming worst from last month. We cannot use some payments aaps. Because of lack of internet speed. And i nothing tell about downloading speed.. It is zero
Your customer care help is very bad
And complain help also
Befor some days i also complain in same but you cannot take any action
So this my last complaint if you not take any action so i will change my sim card

I have got an idea prepaid number ([protected]) since 2012 and never had any issue with idea services. Few weeks ago my number got deactivated without any consent or notification, so i visited idea store located in noida sector 64.. I told them to reactivate my pre-paid number. They told that i'll get a new sim card and that might be postpaid/prepaid number based on the approval. I told them that i am not interested in a postpaid number and it should be prepaid only as i have been using it as a prepaid number. They then agreed that it'll be a prepaid number and i don't need to worry about it
Inspite of my requests and instructions to them, they booked this number into a postpaid connection and got a blank postpaid sim in their store. Since 8th of april they have been calling me and telling me to collect blank postpaid sim of my number ([protected]). I told them that i never requested for a postpaid number rather requested for prepaid then why it was converted to postpaid#?
Now the thing is, why the number was converted to postpaid without my consent? I never requested for a postpaid number then why did they convert it and harassing me that either to collect it soon or it will be given to somebody else???
This is the first time i faced this kind of issue with idea and that too a harrassment and threatening by customer service... First the number got deactivated without any notification and then it got converted to postpaid without my consent. Is this kind of service they are providing now??
I already contacted their nidia and appellate authority but no proper response from them even.

I want this number to be reactivated and should be a prepaid connection not a postpaid.

Dhiraj chawla
[protected]

I was raised multiple complaint regarding network issue but still issue not solved so that reason they are given waver and free missed call alert back. But waver not updated and next bill they charged for missed call alert totally fraud network they are cheating all the customer ([protected]) and last 20 days i am not using this network but the bill is generate always...* network _network

Hello sir I rathod vanrajsinh .i can't recharge in idea still 3 months and the card goes inactive . when I talk with service center they tell me that your card can't activate by us .
so please active this idea card i give this number in my bank account and aadhar card .so I humble request you to activate this number .

Hi,
Peoples are unable to contact me, even though network is full. Another major issue is call drops almost every 2nd calls being dropped.
People have to call me kr msg me on whatsapp due to this issue.
It's been a months i'm facing this issue with idea.
If its unable to solve within 48hrs. I'll be porting to other opts.
Hope it'll be fixed.
Regards
Vivek

As i am using idea data plan of 199 per month but after 8:30 to 9:00 pm the data speed is reduced to very low, to regain the speed i have to put the network type on 2g and then after waiting for some time then on 4g, by doing this only i get the speed only of 2-3 mbps which is comparatively very low to before times as it was giving 5-6 mbps downloading speed. Now it has became my daily grind, whenever i have to use data after 8:30 or 9:00 pm i have to do the same procedure again and again.

[protected] this is my idea sim.
Few months since i have not use my above sim.
Now i am try to make call but sim is not work.
And the server told that the sim is invalid and no live.
Please help me to arrange the duplicate sim as early as possible.

- utpal roy
[protected]

Hi team

I have been using idea phone for last twenty years and today i am ashamed to be called a idea customer today … now my phone is not working from 13 apr 19

I have raised complaints # c[protected] / c[protected] / e[protected] / e[protected] and[protected]

I have mailed / made calls and visited vodafone and idea service centres several times … when i make calls to customer service they give all kind of reasons and mention it is escalated or will be sorted out in 30 minutes … this has happened at-least 5 times

Hope this message helps me in sorting out the issue

Shrirang

[protected]

I have a complaint against a recharge. Previous night (12 April, 2019) around 7:21 pm, I recharged my number [protected] with 12/- from paytm wallet. I asked 3 different egents though live chat. They confirmed me that my recharge was successful. But I didn't receive any massege from IKIdea after recharge. Even when I'm checking blance using *121*4*51#(as referred by the egents), it is showing invalid request. I want my money back or SMS service should be started right now.

Hi... I talk to my friend daily. I wanted to delete that number from my call list and message. My idea phone number is [protected]. I have been talking with my friend from the month of march 2019. Please remove this given phone number from my call list [protected]. Please i'm requesting you to remove this phone number from my call list and message list also plsssss. Asa soon as possible

Thanks in advance

I bought a new sim but it's been 3days it's still not activated it's showing emergency calls only i got a call on my alternate number regarding activation but it was of no use still it's not activated kindly activate asap [protected] this is the number which is not activated still sim card number[protected] kindly revert back with a guy news

My phone supports volte service. But idea sim was not showing volte. Then i sent 'act volte 'message to 12345. Then i received this message 'dear customer, your request for volte activation is registered and would be actioned by 04/13/19 10:00:00 am. Sr no.[protected]. Thank you.' but it is still not showing volte. Please help me, my device name is redmi 5.

Currently i am using idea network is not good at home and office so decided to change network. I tried to send message to 1900 to port my mobile network but it’s not delivering the message. I called to idea customer care they told that 15 days ago i converted from post paid to prepaid so have to wait 90 days to port the number. Not sure what is the logic behind this. Post or prepaid i m using idea since very long time, why they are telling prepaid is different. Could you please help me to get out of this.

Thanks

On 12 november 2019 i received an sms from a number 51998. This sms has charged rs 8/- without my consent.
It is had a link of web sit in it.
The link is as follows
"http://192.169.227.190/GetImage.aspx?msisdn=[protected]&contentid=95631cce-bf01...⇄
This link contains some stupid images.
I am very angry about this incident.
It would be greatly if this could be stopped and if i can receive my money.

There is no network in my village...
Even call also doesn't connect...
Or if call connected...
Then no voice there...
We have called to customer cares and local stores of idea...
They said for small no. Of peoples...
There we have no choice...
We can't do anything... For that...
For your customers you have some responsibilities to provide service well...

Your idea company of internet network speed is very slow and bed conditions in uchana kalan disstt jind haryana ward no 10 near boosting station and park. I lodge a complaint online against the bed and slowly sleed but anyone interest and resolve this so you are again requested to please resolve problems earliest otherwise my recharge amt will be refunded so that we can port my number in other company.

I have recently ported to idea.in my previous network i have some pending bill and cleared in time. But idea team has stopped my incoming and outgoing calls. When i check with there customer care then they said i have not paid my bill, but which is already paid they asked me to call idea postpaid team from a postpaid mobile or bsnl land line, where i dont have both. Idea dosnt have any escalation matrix where i can send a email to them. I am trying to reach there "
[protected]@vodafoneidea.com" from yestarday morning but none of them are resolving there problem.

Worst service and having very bad experience...