[Resolved]  Idea Cellular — Number out of service for 4 days

Address:

New Delhi, Delhi

Hello Friends, This is real review of my personal experience with Idea Mobile Operator recently. I was loyal customer to Idea and was using Idea Post Paid Corporate connection for almost 7 years. Due to Limited usage i contacted Customer care on Email and Telephonic to take an view to move from Post paid to Prepaid migration or port to other brand like vodafone or Airtel. Everyone advised to visit Idea center and fill form for post to Paid covert, i found thing so did the same. This was my First fault to decide migration, Idea store person informed me that connection will be start soon and will be out service for 2-4 hours of time, which was okay. Today it is 4th day and phone is out of service, imagine a 7 year old mobile out of service for 4 days. I prefer to wait for day visited Idea store and call customer care but they number is not Idea number contact vendor company. In spite of best effort not able to find number and existence and drop an email to customer care who has acknowledge but never think of replying with reason or inform customer. I am 7+ year old corporate customer and this is the service so cannot imagine what about normal single Idea buyer !!! This is third time i have such issue with company due to internal issues or wrong policies or no clear information moreover not to update customer or commit wrong things to book call. A long time ago they have barred my services after one week due to no payment and on several request i was able to activate the same. Later on they switch off Internet without any information. Cut the activated plans stating plan end of day and so on. I was expecting Idea will close connection for 4 hours and then everything will be good but never think of taking 4 days where i have already deposited the extra payment in advance clearing the whole outstanding. Good to be with brand instead and stuck in glitch of cheap offers or wrong commitments.