[Resolved] Idea Cellular — online recharge failure but money not refunded | |||||
I recharged for rupees 199 and the payment was successful but received no intimation in my phone whether successful or not. No refund yet. Tried calling the customer care executive but they're clueless. Transaction i'd : lsm[protected] Please do the needful immediately. This is the second time i lost my money in online recharging at idea cellular. Was this information helpful? | |||||
Mar 22, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Feb 09, 2018 Kutubuddin Sardar's response My Idea SIM registration failed on mobile [protected] please help me this number
Verified Support Feb 19, 2018 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. As per our record, there's no such recharge credited in your account. Hence, we request you to wait for 24 hours for the recharge to be credited or else kindly wait for 7 working days for the mentioned amount to be reversed. Also, you can check with your respective bank or application used while availing the recharge post 7 working days. If still the issue persist, kindly share us the screenshot of the complete bank statement done from the day of the recharge to till date to assist you further. Regards, Lavina | |||||
 4 Comments | |||||
Comments
There is no network of idea mobile. very poor service where ever I go especially in Zirakpur
Idea Cellular Customer Care's response, Feb 22, 2018
Verified Support
Dear Customer,
Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with your alternate contact number.
Regards,
Lavina
Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue along with your alternate contact number.
Regards,
Lavina
SIR.. I made a online payment on my idea no [protected] on 2 feb 2018 through my mobikwik wallet To idea cellular of rs 449
But the recharge had not done and money got deducted
Order no #[protected]
Help me..
To get my money back..
It was showing that money paid to idea cellular
But the recharge had not done and money got deducted
Order no #[protected]
Help me..
To get my money back..
It was showing that money paid to idea cellular
Idea Cellular Customer Care's response, Feb 23, 2018
Verified Support
Dear Customer,
Sorry for the inconvenience caused. We would like to inform you, that the recharge for the mentioned amount isn't credited in your account for the mentioned period. Hence, we request to check with your respective bank account or mode of recharge from which you've availed the recharge as it gets reversed in your respective bank account within 7 working days. However, if the issue persist you can provide us the screenshot of the recharge availed along with the complete transaction history & bank statement from the day of the recharge to till date to assist you further.
Regards,
Lavina
Sorry for the inconvenience caused. We would like to inform you, that the recharge for the mentioned amount isn't credited in your account for the mentioned period. Hence, we request to check with your respective bank account or mode of recharge from which you've availed the recharge as it gets reversed in your respective bank account within 7 working days. However, if the issue persist you can provide us the screenshot of the recharge availed along with the complete transaction history & bank statement from the day of the recharge to till date to assist you further.
Regards,
Lavina
([protected])-this number emergency number registered pilot mobile on please help me on this number idea
Idea Cellular Customer Care's response, Feb 23, 2018
Verified Support
Dear Customer,
Apologies for the inconvenience caused. As per our record, the mentioned number has been inactive on 14/11/2017 due to previous operator dues haven't been cleared. However, we request you to visit to the nearest My Idea Store to check for the number availability along with your payment receipt of the same. If the given number is available, we'll surely assist you.
Refer to the below given link for the nearest My Idea Store,
http://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=west-bengal
Regards,
Lavina
Apologies for the inconvenience caused. As per our record, the mentioned number has been inactive on 14/11/2017 due to previous operator dues haven't been cleared. However, we request you to visit to the nearest My Idea Store to check for the number availability along with your payment receipt of the same. If the given number is available, we'll surely assist you.
Refer to the below given link for the nearest My Idea Store,
http://www.ideacellular.com/customer-care/need-help/locate-idea-store?cid=west-bengal
Regards,
Lavina
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You have been charged Rs. 60
Your balance is Rs. 0.38
Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue.
Regards,
Lavina