[Resolved]  Idea Cellular — Phone disconnection

Address:

Hyderabad, Andhra Pradesh

Phone no: [protected] Date :[protected] Please note my phone has been connected due to lack of documents. When I called up call center they tell me I need to re-summit my address proof & id proofs. I have been using this number from last 9 years and have submitted these papers twice. I did not receive any call from idea before dis-connecting the service or any notice from idea for the same. Even when I called idea call center they could not provide me any information regarding the matter. They said they had some audit and in that my number has picked at random for audit. I asked for what details I have already submitted, the reply was they have no information. I said I will forward all details on mail and asked them to send me the requirement they said they donot know and cannot send me any mail. I am asked to come call center for verification with hard proofs and only then they will activate. Idea is promoting paperless bills/save paper and now this is not expected. What is use of 24-hr call centers or online helplines.