[Resolved]  Idea Cellular — Poor response for queries

Address:Chennai, Tamil Nadu, 600081

Months before i have applied for postpaid connection through an idea dealer [protected]@gmail.com .Presently i am n vodafone postpaid customer .Unfortunately, after certain days i have received a message from idea and Vodafone that portability is failed.I asked the idea executive to assist me further.But there were no response from their end.
They are not attending the phone call when i call from my mobile.But when i do from my friends number, they are attending.It seems that they are playing fool with me.They have collected my proof, and an amount of Rs.300 for connection and i have also shared the new port number to them.
I tried to inform this to idea customer care, but they were not ready to here my words.They asked me to call to a number([protected]) to get connected to their postpaid department, but again its connecting to prepaid department.
I explained the queries to them, but they were ready to here me.I asked them to connect to their senior officer.And they acted like connecting and finlly disonnected my call.
Worst customer care team
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Aug 27, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Jun 26, 2016
Idea Cellular Customer Care's response
Dear Sir,

We regret the unpleasant experience. Kindly share your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
Verified Support
Jul 05, 2016
Idea Cellular Customer Care's response
Dear Customer,

We tried calling you on your provided number however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Thanks & Regards,
Customer Care, Idea Cellular
Complaint comments 

Comments

Arun Karthick-[protected]
The above mentioned number is a vodafone postpaid number, I would like to move to Idea Postpaid
call me, before 10 Am or after 7 Pm
Arun Karthick-[protected]
Call me, before 10 Am or after 7 Pm
I use only this number.
Still I haven't
received any update from IDEA network

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