Idea Cellular Complaints & Reviews

Address: Hooghly, West Bengal, 712222

Without any information, wrongly deducted of my balance all the time
Dear sir, today 21/06/2016 at morning recharge with rs 52 /- and i found rs 52/- full talk time & my total balance is rs 52.30 and go to my office. When i reached at office i call and my remaining balance is 5.30 instead of 52.30 where my call time is only 4.57 min. & call charge is rs 0.30 than tell me where is my other amount. Again before few days they are deducted my balance with rs 5/- and rs 3/-. Also i am called to 198 complain help line with my same idea no where first representative mr. Charu told me that your amount will revers back by recharges, second time call than mr tarun told that no data is available right now call me after 1 hours at last when i call third time than call received my mr sandeep and he told me that amount deducted by idea something on by me at 11:53 but at this time i am in train and not pickup any call nor call to any one and not use my internet than how is possible to select any idea unknown things etc. After that i am not call to any one and its hampered my business along with my family peace of mind also because i am not call to any one. So at last i tell you and request you sir, please refund my balance amount as earlier as possible from idea cellular.

Regards, sachit

Sep 2, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the unpleasant experience. Kindly share your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Mumbai City, Maharashtra

Website: www.ideacellular.com

My idea sim got deactivated without any notification that the sim will get deactivated in 2-3 days and i have to make some recharge in the sim.
The sim got deactivated on 18th june and i have called and emailed customer care on 20th june asking how they can do this without any notification and is there any provision to re-activate it again as its just 2 days before the sim got deactivated.
As now-a-days, every online activities...

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Address: 632002

SR 1-[protected].
Today at 3.34 PM I made an idea call for 55 secs I was charged 1.12 rupees instead of charging 20 paise.
It happened to me lot of times I keep on trying to get my lost money but the respone from idea is simply No.
This would be the last time I try then if I get the same response I am going to switch to aircel.I have provided with one more screenshot to claim my part of justice.
If you are detecting like this then why are you giving attractive offers to fool us??

+1 photos

Aug 27, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 23rd June 2016, We wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Idea Cellular Customer Care

from Bengaluru, Karnataka

Jun 21, 2016

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Mumbai City, Maharashtra

Even though recharge had been done for rs 35 and rs 120 on dates 12th may and 17th may respectively via paytm but the number was not recharged.
I have been trying to contact the concerned poc's but in vain. As per their say there is no such recharge done for the mentioned dates whereas the order status in paytm states otherwise.
The paytm screenshots have been attached fyi..

Refunding the amount would be a preferable resolution. Kindly let me know for any other details.

Thanks

+1 photos

Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2016

Idea Cellular Customer Care's response Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 26, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 26th June 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: Idea cellular

A pre paid replacement sim (Hlr-3) no.[protected] bearing imsi no.[protected] has been issued against an already active sim issued earlier for my mobile no.[protected] on 20th june 2016 at around 7 pm by idea cellular outlet at silver tower sector-18, noida.
The replacement sim was to be activated and the existing sim had to be deactivated immediately.
Even after the lapse of nearly 18 hours the replacement sim issued on 20th june 2016 has not been activated as yet. The existing sim issued earlier also has not been deactivated.
Therefore the pre paid sim no.[protected] may please be activated immediately

Aug 27, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 26, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 26th June 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: New Delhi, Delhi, 110092

Website: www.ideacellular.com

Unbearable access charges put on my number without even informing. They did not send my bill details for a long time. I have asked for details several times. While i was on roaming i had activated roaming pack via calling customer care. They barred my number in march & generate bill afterwards also. They called on all my relative numbers and harassed them calling several times and asked about me, hiding there identity. Which makes them threaten as if i am accused in doing something illegal. All my relatives are worried about me, if i am safe or not. This is a serious issue which makes me file this complaint. I also want to file a case in consumer court. If anyone can help me in this.

Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 24, 2016

Idea Cellular Customer Care's response Dear Customer,

We tried contacting you on your Idea Number and alternate contact numbers however we are unable to reach you. Please share a suitable time to speak for us to address your query.

Thanks & Regards,
Customer Care, Idea Cellular

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M

madhu40

from Mumbai, Maharashtra

Jun 20, 2016

My idea number is- [protected] & my alternate number is [protected]

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M

madhu40

from Mumbai, Maharashtra

Jul 8, 2016

I have not received proper bill details of march till now. & they are adding up the billing amount unnecessarily without any use. I am fed up with this now. I will not going to tolerate this any more. Idea Cellular is harassing me & i want proper explanations.

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Address: 400060

Hi,

I wanted to take your kind attention towards the below issue, in which idea cellular ltd has deducted 80 rs from my prepaid balance account stating that i had made isd call on 15/06/2016. But the same was not made from my cell phone.

Also when raised voice againts this to make honest investigation got below fake details but not correct information which i asked like from which location i have made call. Your people have manipulate my money and now give me fake answers.

Even asked javed khan who is sending me reply from customer service team about to whom seniors he has discussed this issue but he doest not have answer for that. There is no transpanracy on this, that where he has discuss.

This is worst experince of idea cellular to me that like thives you have took my money and give me fake answers. I want you to take note of this and help me to refund my 80 rs which your team has deducted from my prepaid account by showing me fake details.

I can also produce my cell phone to concern investigation team who can find out if the call has been made from my cell phone or not. Give me address of the same team if you have in your compnay.

For above concern there is no reply from idea cellular yet.

Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused. Please share your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

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B

biji77

from Edakkulam, Kerala

Jun 20, 2016

same thing happened to me thrice this month...that too ISD CALL WHICH I HAVENT MADE..THREE TIMES ... i am going to disconnect this not trust worthy network..
dr lekshmi sankar

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Address: Sirsa, Haryana, 125102

Sir i had used a idea number [protected] and I want a summary of call details incoming and outgoing with messeges from starting to end urgently . So please sir provide it to me as soon as possible on my email address : [protected]@gmial.com pls sir calls detil is very urgent for me ...so plz sent me my mobile number call detail...n.nn... really i wish THANK YOU...

Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2016

Idea Cellular Customer Care's response Dear Customer,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [protected]@idea.adityabirla.com. You can also visit our website, www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: New Delhi, Delhi, 110019

Sir i jitender jawa is using idea mobile services from the last 3 years i have 6 connections of mine in delhi kalkaji extension area on tughlakabad road but the network near my office and home is very poor i have to come out of my house and office to take a call i live in plot no 20 pocket a-8 kalkaji extension on tughlakabad road i have many time complaint to the customer care and many times the technical team arrived and has told me that due to the tower issue ur problem will be resolved shortly and now one relationship manager namely prabhakar bhardwaj has called me and adviced me to port the no as they are enable to resolve the problem this is the services they r giving

Aug 27, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

May 14, 2016

Updated by jitender_jawa Sir i jitender jawa is using idea mobile services from the last 3 years i have 6 connections of mine in delhi kalkaji extension area on tughlakabad road but the network near my office and home is very poor i have to come out of my house and office to take a call i live in plot no 20 pocket a-8 kalkaji extension on tughlakabad road i have many time complaint to the customer care and many times the technical team arrived and has told me that due to the tower issue ur problem will be resolved shortly and now one relationship manager namely prabhakar bhardwaj has called me and adviced me to port the no as they are enable to resolve the problem this is the services they r giving

Verified Support

Jun 21, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the unpleasant experience. Kindly reply with your Idea mobile number and alternate contact details, so that we can assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Vellore, Tamil Nadu, 632002

On 5 th June I have done 14 rupees rate cutter for which local Idea to Idea 20paise for first one minute and 10 paise after that.It is valid till 2nd July.
Recently on 16th I made Idea call for 88 secs they detected 1.30 rupees which should have been 30 paise only.Then I approached customer care from 12345 in which Mr.Akash said for the same call I have been detected only 30 paise.In that time I didn't had any proof.
But today at 19/6/2016 i made an idea call at 6.11 which lasted for 66 secs for that I have been recharged 1.30 rupees and I made a screenshot of it this time having a proof to my point.
And once again I contacted customer care Mr.Akash again said that they have detected only 30 paise for that.
I need justice for this I need my lost money back.I have the evidence to my prove my point and I don't know where to approach.I have the evidence stating Idea has detected 1.30 rupees but Idea(customer care system) says 30 paise only.My number is [protected] I want you to track the money detected on my number for the calls I have made so that I get justice on this regard.

+1 photos

Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2016

Idea Cellular Customer Care's response Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 24, 2016

Idea Cellular Customer Care's response Dear Customer

As per your telecon with our customer service associate on 21st June 2016, We wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Idea Cellular Customer Care

from Bengaluru, Karnataka

Jun 20, 2016

Verified Support

Dear Customer,

We wish to affirm that your complaint for wrong charging has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Ajmer, Rajasthan, 305001

Sir i had ported my no. [protected] frm bsnl to idea den had telephonically verified. The whole of the process had already taken 20days. Then aftr verification as per care services' advise i had recharged with a sum of 93/- Rupees and an internet pack worth 156/- . Both has been deducted from my bank account but der is not any in my idea balance. please see to it.

Aug 27, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused. We have your contact details. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

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Idea Cellular Customer Care

from Bengaluru, Karnataka

Jun 20, 2016

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 20th June 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: 249403

Website: ideacellular.com

I would like to inform you that one juice up service is activated 18 jun 2016 from web for my no. [protected]. for this it took 150rs.charges per month. After calling to customer care I am not satisfied with his response . As I stated that I haven't used any service or download anything named juice up services is activated without my knowledge. I request you to not to fool people by activating such services and apply charges in their bill for the service that they have not used So please deactivate and refund my valuable money. waiting for your prompt reply ...

+1 photos

Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2016

Idea Cellular Customer Care's response Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

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Idea Cellular Customer Care

from Bengaluru, Karnataka

Jun 20, 2016

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 20th June 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Gautam Buddh Nagar, Uttar Pradesh, 203207

Website: www.consumercomplaints.in/new_complaint

Dear,

We have submitted the our bill 1000/- but not activate my no. Our bill 1403/- and Your guys call me the regarding our bill he says please submit your bill and waveup the 400 rs. In your bill on this time we will pay 1000 rs And But till now not activate so requested to you please suggesion me.
This talk recording in my phone.
And this no. Call me . [protected]

Aug 27, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jun 19, 2016

Updated by singhbijendra Idea.[protected] my no.
Additional no.[protected]

Verified Support

Jun 19, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 19, 2016

Idea Cellular Customer Care's response Dear Customer,

We tried calling you on your provided number however, were unable to get through. Please share your alternate contact details.

Thanks & Regards,
Customer Care, Idea Cellular

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S

singhbijendra

Jun 19, 2016

please contact my alternate mobile no. [protected]

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S

singhbijendra

Jun 20, 2016

Dear sir,

Today i will recieved a call from idea care and he said your bill not recieved till time.
When we have already paid the 1000rs date 18/06/2016 time 06.00 pm.
So requested to you please resolve this issue immediedtly.

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Idea Cellular Customer Care

from Bengaluru, Karnataka

Jun 20, 2016

Verified Support

Dear Customer,

We tried contacting you on your Idea contact numbers however were unable to reach you. Please share a suitable time to speak for us to address your query.

Thanks & Regards,
Customer Care, Idea Cellular

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S

singhbijendra

Jun 21, 2016

Working time 10.00am to 5.00pm

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S

singhbijendra

Jun 22, 2016

Dear sir,

After 4 days not solve our query, tommorow our problem not solve so we complaint the upper lavel so we are requested to you solve my problem as soon as possible, without any comment.

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S

singhbijendra

Jun 24, 2016

Dear sir,

This is the enough...

After 10 days payment not activate my no. Please clear that what is the reason not activate my no.
This is the not good service for idea, not trying to connecting me anyone what is the your service we are very badly
Like this...

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S

singhbijendra

Jun 29, 2016

Dear sir,

At the time of billing discrepancy we have recieve a mail

"Dear Customer, your concern on Billing Discrepancy is registered with us and would be actioned by 27/06/2016 04:29:06 PM through Communication Id C1-[protected].We appreciate your patience and patronage and look forward to servicing you at the earliest.Now save upto 80% on Internet Bills with Boosters - Experience Weekend, Night Packs. Dial Toll-free *121*999#""

But today 29 june not any action of my problen and this time continue my no. Deactivate so you suggest me will do.'

Please help me the continue activate my idea no.[protected].
Bijendra singh
JD INDUSTRIES CHAPRAULA GHAZIABAD

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Address: 560103

I had moved to idea postpaid after 5 years. But i am already repenting on why i had ported and moved to this operator. My initial porting and sim activation took almost a month. And then ir and isd activation i could not get it done over the phone. They asked me to visit the nearest idea office. I paid 3k (Refundable) deposit and got it activated. Now in south korea, i am not getting any signal on my phone for last 3 days. I always travel on business and use my phone for all local korea (International roaming) and india calls. My phone signal has been barred since tuesday. I am unable to receive messages, make or receive calls. I even paid an amount of inr3000 to my number, thinking may be the limit has been reached. But that didnt do any good. My mother had visited the nearest idea store at marathahalli, bangalore and we tried to contact our sales person mr. Habeeb pasha, but all efforts in vain. I repent a lot for moving to idea. I am never going to recommend anyone to idea.

Aug 27, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused. Please provide your contact details to assist you further. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 24, 2016

Idea Cellular Customer Care's response Dear Customer

As per your telecon with our customer service associate on 22nd June 2016, We wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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V

vijay_soundararajan

from Bengaluru, Karnataka

Jun 19, 2016

Dear Sir/Madam,

Please understand that I am in South Korea now and do not have any other phone with me. I have only 1 phone with IDEA SIM bearing # [protected] and it is not working. I am put up in a hotel and have internet connection. So I can email/chat, but no call.

Vijay

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V

vijay_soundararajan

from Bengaluru, Karnataka

Jun 20, 2016

My email ID is [protected]@gmail.com. If you want to reach another number, please call [protected]. It is my mother's number. My # [protected] is also taken in her name. Please talk to her and tell her the reason as to why my number has been barred.

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Idea Cellular Customer Care

from Bengaluru, Karnataka

Jun 21, 2016

Verified Support

Dear Customer,

As per your telecon with our customer service associate on 20th June 2016, we wish to inform you that the matter is currently being followed up and our concern team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: 735101

Website: xxxxx

I sri niranjan kumar dey. A subcriber of your nobile service vide no=+91-[protected], of jalpaiguri. Now i am near 60 years old. Making a complain that i have received a massage from you about you have deducted rs 50/_ from my ballance at3.18 pm on18/06/2016 by cheat. So i contact your customer care 198 to know about my deduction their replied the deduction for game playing but there is no option to play ing game in my mobile.& time to play the same. Thentheir avice me to contact.123450 after that i know from that no that deduction made for vas & also inform me to call1234550 after call there i notice from the there no activated vas. So you are requested to return my rs 50/.& also requesting to stop collect money by fraud/cheat.

Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the trouble with your prepaid balance. We'll look into this and revert with an update soon. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 19, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 19th June 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Chennai, Tamil Nadu, 600060

I have purchaced 2 idea sim card ([protected], [protected]) on 10th june 2016 for each rs 50. The retailer told me that after the activation sim will have rs45 talktime & 100mb 4g data. The sim activated on 11june 2016 but there is only rs 1 talktime and 0mb data, so i have recharged talk time balance rs 500 for each no and 5 gb 4g data at rs 849 for [protected] & 1.5 gb 4g data at rs 347 for [protected]. 14 june 2016 i have recieved message from idea which says that rs 77 recharged for both no's and its worth of 100 mb 4g data, after i just checked my balance there is only100mb 4g data so i just contacted idea customer care they have told me for every new sim will have first recharge and its done by idea automatically and recent recharge plan will be alive and previous plan automatically cancelled, i just had argument with them but there is no use they simply denied give me my data.

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Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2016

Idea Cellular Customer Care's response Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 19, 2016

Idea Cellular Customer Care's response Dear Customer,

We deeply regret the inconvenience. We have noted your concern. Please give us some time so that we can get in touch with you and discuss your concern.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 19, 2016

Idea Cellular Customer Care's response Dear customer,

You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Thane, Maharashtra, 421201

Hi, this is rohil bhat. My mob no is [protected]. I have used idea postpaid connection and my number is already closed. I have raised complaint against the bill 2 months ago because though my number has already been closed on december 15, these people are raising bills every month. The number has been closed and not a single kb is used. Till date this issue not resolved and suddenly today i got call from ‎[protected] priya agarwal she said that they are from delhi court and i have dues of some ipms pvt ltd and some advocate mr ashokumar will handle my case and she had given me contact no of him that is [protected]. When i tried searching this number on internet i came across a similar compliant raised and i came to know that these calls are related to idea cellular

I request you humbly to look into this matter and close this issue.

Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2016

Idea Cellular Customer Care's response Dear Sir,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 21, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 19th June 2016, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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R

ROHIL BHAT, B.Tech, PGP NICMAR Pune

from Mumbai, Maharashtra

Jun 19, 2016

This is a copy of compliant mail. I have forwarded this to customer care again.

[protected] Forwarded message[protected]
From:
Date: Tue, Apr 26, 2016 at 10:46 AM
Subject: Complaint for DND
To: [protected]@gmail.com

The Customer details of the Complaint raised are mentioned below :

Circle : Mumbai
Subject : Complaint for DND
Mobile Number : [protected]
UCC Date : 04/29/2016
Email ID : [protected]@gmail.com
Sender Id : [protected]
Complaint Description: My idea no. is already closed and no usage from Dec 15. Still Sent me bill of Rs.1678.93
Alternate contact no : [protected]

This is a auto generated email. Please DO NOT reply.For any queries please contact to customer care.

********************************************
An idea can change your life.

************** LEGAL DISCLAIMER ************
This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

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Address: Hyderabad, Andhra Pradesh, 500090

Website: www.ideacellular.com

On June 17th I recharged my idea mobile no with two topups, SMS RC 26 and Regular Topup RC 110. So after the SMS Recharge and RC 110 was successful we have sent 28 SMS only on that day. After some time we checked the balance was 1 rupee. I had spoke to customer executive dailling [protected] and 198 and they said that we have sent more than 100 SMS on the same day. Regarding the deduction of balance both the executives expressed different opinions and they dont have any clarity how to solve this issue and dont know how they were hired. They said according to TRAI we deducted the balance.But the fact was I have sent 28 SMS only and we have proof for the same. How these executives are cheating the public and blaming us. Is this the way they behave with the customers and loosing credibility. Eventually I need my balance 100 rupees. Even though I sent 28 SMS my main balance should not get deducted because of my SMS RC 26. My SMS offer was also not get activated and my main balance 100 rupees should remain the same. I want my balance amt back.Call me on this no. [protected]. Resolve the issue asap.

Aug 27, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

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Idea Cellular Customer Care

from Bengaluru, Karnataka

Jun 18, 2016

Verified Support

Dear Customer,

We tried calling you on your provided numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Thanks & Regards,
Customer Care, Idea Cellular

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T

Testk

Jun 18, 2016

please cal me on the same number tomorrow

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Idea Cellular Customer Care

from Bengaluru, Karnataka

Jun 20, 2016

Verified Support

Dear Customer,

We regret the inconvenience caused. Please provide us your alternate number & inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: 395009

I recharged my idea mobile number [protected] by special 3G pack of Rs.159/- 1GB on 4 June 2016.

Last I've noticed that my data balance is about 200 mb and reduced my net use. Today I opened my gmail account between 9-10 pm through opera and neither downloaded nor played any video only used text. But idea cellular service reflected a message of null data balance. I checked my data usage in my mobile which shows data use of 165 mb in opera browser which clearly wrong because only text messages on gmail account can't use 165 MB instead of 5-10MB.

Therefore, you are kindly requested to resolve my issue and credit my wrong deducted data of 165 MB otherwise I will take this matter of you misconduct to the Consumer Court..

Regards...Sandeep Kumar

Aug 27, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2016

Idea Cellular Customer Care's response Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 18, 2016

Idea Cellular Customer Care's response Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201308

Website: www.ideacellular.com

Hello,
My Name is Himanshu Gupta, Mobile No: [protected].
I used to be a vodafone customer, On 10-06-16
I received a call from Idea No: [protected]

He gave me an offer to port to Idea and I'll get
Idea to Idea 10p/min lifetime validitity
Idea to Other 25p/min lifetime validitity
and above 50 recharges full talktime.

He also asked to send my documents to [protected] on whatsapp.
(Which I did) and submit 140 rs out of which I'd get 130 as talktime.

To collect the amount another person came.
His No: [protected]

He got the form filled and signed, collected the 140 rs and gave me an Idea sim.
In few minutes he again called and asked for the IMSI No of sim provided for activation
Sim No:[protected]
IMSI No: [protected]

My sim got ported to Idea, and I didn't receive the balance and neither the call rates.

I talked to a customer care executive, he said to go to a recharge shop and get one frc and 2 src done of rs 8 and 3 to a ctivate those call rates.
I did it and frc of 103 and those 8 and 3 rs recharges.

Still I don't have that 130 rs balance and my call rates are only 35p/min.

I again called customer care today, he said there's no such scheme and I've been misinformed and Idea has no responsibility.

At least give my 130 rs balance.
And penalize that person so that he can't thug others on the name of IDEA.

+1 photos

Aug 27, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2016

Idea Cellular Customer Care's response Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

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Idea Cellular Customer Care

from Bengaluru, Karnataka

Jun 18, 2016

Verified Support

Dear Customer,

We tried calling you on your provided numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Thanks & Regards,
Customer Care, Idea Cellular

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