Idea Cellular Complaints & Reviews

Respected sir,
I am writing your mail because i am user on idea postpaid number is [protected] my bill is 932.& data charges rs.444 (628. Mb) but my available data is 3.83 gb & validity is 19 june 2016 then i was used 628 mb before 19 june 2016 & my unbilled amt. Rs.444 included my bill rs.932.77 genereted on 6th of july 2016 & 3.23gbg data was expire bcs validity 19th june 2016 this my data expire charges rs.600 something my impacte because i used data that time my billed icluded charges rs.4 per mb but i was used 4g internet used only lte 4g n/w that time last screen shots not save me. I have already compliant at 7 july com. Id is
C1-[protected] & today's solve date but idea says me your correctly charged rs.444 in data usege your data used 3g n/w but i was not used data on 3g n/w i used data only 4g n/w that time. I am using lenovo k50a40 smartphone so idea customer executive saying me your 444 inr. Is not waiver so please humbling request you help me & waiver my rs.444 data charges & expire data 3.23 gb something rs.600 on my [protected] this postpaid number. & rs.600 my data expire validity i could not used my free data available 3.23gb but added my charges rs.4/per mb so this is my impact rs.600 & 444 total inr.1044 credited my account. Idea n/w is very cheater network & i am very disappointed idea servces.. I am attreched data available 3.83 gb & unbilled amt. 301 last image not save me rs.444 charges unbilled amt. & 628 mb used that time. So please kindly request you please credited my idea account rs.444 wrongly data charges & 3.23gb expire vality 19june 2016 i used data on 4g n/w that time but 4rs./per mb added my billed so i couldn't used data so expire my 3.23 gb data. So this is my total claim ammount is.444 + 600 = 1044 inr.


Regards,

Sachin magar
[protected]

Sir,
my mobile number is[protected] kindly requesting you to send my incoming and outgoing calls to my mail id as soon as possibble.
.thanking you sir.
.sriramula shourya...

I am continuously facing network issue with idea sim, i am sitting in the center of noida and the signal shows no service and when the signal comes 3g is the worst in the case, slower than vodafone 2g i can say, i have highlighted this 2 times to idea cellular, pasted it on the fb wall of idea, all they do is take my details and say that it will be resolved within 48 hrs, but it never is resolved,
I am tried using different cell phone but the result is the same.

Plus when ever i enter in the roaming area, the network goes to nil and every time i have to manually select the network again, i have never seen such a pathetic service from any telecom operator.

Hi team,
This is really very unprofessional experience as i am facing from your side, how you force me to pay twice for a single service, as is mentioned my previous communication and a hundreds of your phone calls that i am not using your services from so far, then why your company mark me invoice for every month??
My mobile number is [protected] and it is finely working with airtel from a long time. but i don't know how and why you made such invoice against the same mobile no.

I got again an invoice and, calls from your colleagues please do the needful as i wrote you earlier i am not using your services so why you people make such invoices??

For your reference i am sending attached payment screen-shot as i made for aairtel (please see highlighted) as i am using and paying them.

Do the needful and revert asap, otherwise i need to be take some hard action for this.

Hi! I am using Idea net on mobile but it is very surprise for me since last two months. I always recharge 2G 1 GB 28 days validity pack and last 2 months I am monitoring that data is finishing 10 days before the validity date and uses are same & this is happening last 2 months only so this indicate that now they r stealing data as they some time use to deduct balance of talk time now they find out the same way in net pack so that user will re charge early. I called up customer care & explained but they were behaving very arrogantly. Hope Idea Cellular will take some cognigence on this issue.

Thanks
Mazhar

My idea mobile number is [protected]. i did a recharge of inr295 providing a benefit of 1.25gb internet valid for 28 days on 11 july 2016. same day i also did an additional recharge of inr 97 giving a benefit of 1gb internet valid for 2 days. on 12 july[protected]ist), both plans went exhausted and cash was deducted from my main balance for further net use. please note that i haven't used single mb data from my 28 days valid 1.25gb data. and this was happened on third day. while contacting customer service they informed that while doing an activation of a second data plan previous data pack will get expired and you cannot use it even the validity is there, which is unique for idea telecom. the same wasn't informed during sim purchase nor did was mentioned in sim pamplet as this is a special case for idea network only. please consider my case and stop idea telecom from looting normal citizens.

I wanted to change my post paid connection to prepaid... I was asked to make a payment at the idea store which i paid. After 4 days i got a call from the retention team asking to stay on post paid. I refused and stated tgat i want to change it to prepaid. He stated that in the next 2 to 3 days my number would change to prepaid. It has been 5 days. My post paid is deactivated but my prepaid is not activated. I called up idea and when i enter my nunber it connects me to postpaid team. They initially stated that there was an issue in one of my documents and wanted me to talk to their prepaid team. They stated that they cannot connect and i would have to call again to choose prepaid on ivr. I called again however there is no option to choose prepaid or postpaid and it directly connects me to post paid team. The peraon i spoke to tels me to enter any prepaid number as mh number to get connected to prepaid team. I infor ed him i dont have anyone who uses idea prepaid and he tells me it is my headache and he cant help. He says that the o ly option to talk to idea prepaid custoner service is by entering any random prepaid number and that he cant transfer. His name was eshwar. I asked to talk to a manager and he placed me on hold and stated that there are no managers or supervisors available. The refernce for the call is c1-[protected]. I informed him that i am recording the call. He clearly mentiones that there sre no managers or supervisors in this shift and i could try calling later. He denied giving me the name of the previous advisor i spoke to and denied tranferring the cal back to him which i totally agree.
But the fact that my call cant be transferred to pre paid team or i have to enter some one elses idea prepaid number to get connected to custo er services is reallh u acceptable. And furthermore saying that there is no supervisor or manager during a full shift would never work in a call centre as i work in a call centre for a telocom provider in uk.
This has been the worst ever experience ever.
I asked for them to give me my pac code. He says i would have to send a text msg from my nunber. When i dont have a njmber how would i send a text and he tells me that is not his problem.
I am planning to take this to court for denying my pac code which is against the law. I am a tax paying citizen with no criminal or civil offences and my pac code cannot be denied under any circumstances. I have the recording of the call for the proof to justify that i am not lying and the call reference as given by the advisor on the call.

Hi idea team,
I was searching over internet. how to activate data pack. on ideacellular site i got ussd code *800*93# to activate 95 rs net. but once i ran ussd and didn't get anything so i thought its not done and dialed again. after 15 mins190rs was deducted and same plan got activated. i request you cancel one and return back my money. my number is [protected].

Dear,
I had taken new prepaid card from Talegaon Dabhade Idea Store for 100 rs on 08/07/2019 & i Did recharge with 300 rs on 09/07/2016.
but now sim is not working. so please help me!
Thanks & Regards
Mr. Nitin
[protected]

Post paid mobile connection surrendered mob no [protected]. prepaid connection requested retaining the same number [protected].
At the time of final bill of post paid connection settlement charged rs. 84/. excess from me. it was clear as per the last bill generated and forwarded to me. this the third complaint using the same mode of submission. no response till day. this case i brought to their attention many a time. no responsible person to hear this kind of complaint.
Another strange thing i can only speak to prepaid customer service. i am not having a post paid connection of idea of my own at this time. i dont understand why they squeeze a small consumer for the petty amount. this is the matter of ethic in business.

I want to complaint against the call drops and 0 signal from last 2 months i n my village or area... village kariwala, distt. Sirsa, haryana, 125075, , , please solve this problem . We are using 11 idea numbers in my family, i[censored] donot care about this then we will have to port the numbers...

I recharged my mobile number with 100 in idea-app, as it is showing promotion of 100 rs tt upon recharge of 100.
I did it in app, my money from bank a/c debited, app shown payment status successful, but talk time not yet credited.
Details are attached as image file below.

Date of transaction : 9 july 2016,
Time :8:15am
I called customer service regarding this, but they are saying irrelevant answers.
Plz help me

Last 6 months idea services is very very very very very bad. Not give any response against complaint. Bill automatically generate extra. Very poor service given by Mr. Sandeep which is your new executive. ..when m not under Sandeep all is well. After my I d under sandeep it is so poor response. Idea doesnot give approval to port any other company after giving such bad performance. .. I suggest people doesn't port to idea or not to buy a new connection of idea

Hi
I am piyush ahmedabad,
My complain agains ([protected], [protected])
25 days, i gave my document for 3 idea postpaid connection. only one is activated and still there is no any reply from their side even they read my what's app text but they ignore it. kindly take action against for your good image of valuable company.
They are totaly care less about you coustomer and the just time pass with their job.

I have 45 connections in Idea cellular ltd the service of idea is worst n i want to chng my company frm idea to vodafone and airtel the company i.e idea cellular ltd is rejecting my porting request frm last 2 mnths the reason they are giving is authorization letter but i submit all the documents proper the worst service is provided by us please do the needful for me

Dear sir/mam

Bellow mentioned complaint related to my phone number change postpaid to prepaid sim. Recently 6 month back i have changed into idea network fro airtel. But i felt i was did mistake by porting to idea network. This is to inform you that you have very much harassed me for the migration. I came to the idea store at sunkada katte, bengaluru for migration on 27th of june. On that day they asked me to come tomorrow. Same was said to me on 28th. This is one of worst support from idea care if we compare to other network. On 29th you initiated the process and to fasten the process i cleared the outstanding on the same day.

On 29th, the store people handed over me a prepaid sim, and said that the sim would be activated within 33 hrs. On 2nd of july, i received a mail stating that the post to pre migration is under process. I am unhappy to inform you that its almost 10 days over. From that day of application and yet the sim is not activated. If call to customer care they also not responding and also answering in negligence. Am in hyderabad but they told if know about this issue should go to idea care again, ihave discussed with idea customer care more than 10 times but still not resolved. I am afraid that if this is not resolved at earliest then i would be forced to complain the same at consumer court/ jan adalat.

Idea cellular is fraud and cheater. They are looting people.
I upgraded my plan from 399 monthly rental to 499 monthly rental which gives me 2gb of 3g/4g data. The very same day after upgrading, i stopped getting any info regarding the data left on my plan
Rather, i got some notification which said that i have rs. 60 as unbilled gprs amount. To, which i called their customer care and the executive said that i have 2 gb data left and ignore this notification. Again after few days same thing happened, and this time the customer care executive said not to worry as this amount will not be there in my bill. When the bill was generated, rs783 was charged as the unbilled gprs amount. This, time the customer care told me that i have to pay this bill i have used extra data, which i had not. Same thing is happening this month as well. This company is duping customers with wrong bill. I have proofs of their wrongful charges. The customer care is ignorant as well. Kindly, let me know how can i contact consumer court directly.

Dear sir/madam,

I hope you are doing good, i am writing this email to bring my problem in your kind notice.

My name is rasik vallabh shukla and i am idea customer from last couple of months, i have taken idea because of it's data plan and speed.

Recently i have taken 1499 data plan on 5th july 2016, after i made the recharge i got the message unlimited data plan notice in my message inbox, since this plan contains 3g speed till 10 gb of data use i was happy to use it.

On 7th july morning when i was trying to connect my internet i got one wired sms from idea that your speed quota is over and now speed been reduced to 40kps, immediately i checked my internet speed try to open my email, i have remarkable slowness then i called idea customer care and executive told me i have used my all 10 gb that's the reason of slowness, i was surprised how come all 10 gb been used in 24 hours i asked her details but she disconnected the call.

Since i can't stop my work and work demands speed, immediately i made rs.99 recharge to get 1 gb, again i called customer care this time i got to now i had used only 914 mb on 1499 plan, since i made another recharge the old recharge got lapsed.


Since this problem been created because of wrong information from idea, i want rs.1499 in my bank account back.

Attaching the snapshot which i got from idea.

I am looking forward to hear from you
Thanks
Rasik vallabh shukla

I have made call to customer care no 198 for idea as continuous balance ddeduction from my balance mob no [protected]. but customer care officer spoke arrogantly and upon request started abusing and using slangs.
He also mentioned that you are making complanint to get free balance and people like you always do such things even though this is my first such instance. officer was unable to resolve the issue and hence started abusing.
Upon askung name he denied to give information stating its personal information. he only quoted first name as gajanan.
I have made call approximately at 5.30pm on 10th july 2016.
Kindly resolve issue and i want apology from your side as this incidence is very frustrating and damaging image of idea cellular on us.

Warm regards
Mayur kharote
Chalisgaon
Dist jalgaon
Maharashtra

Idea is totally making fool to its customer.
My mobile no. is [protected]. i have been receiving message from idea about data pack offers that on rs 199 u will get 2gb of 3g data with 28 days of validity but when i recharged it i got only 600 mb of data with 21 days of validity. i complained about it on customer care they said there is no such offer on your no. so i said why are you messaging me about these offers they are not listening to me and not even registering my complaint but after some argument they registered my complaint but nothing happened.