Idea Cellular Complaints & Reviews

From last 7 days i am facing an network problem for idea in my area your tower is not providing even 2 g network.in my area idea 3g has launched but last last 5 - 6 days no 2g network is available the tower is fully dead & from last 2 days when electricity is break down then idea tower is fully dead idea tower didn't have backup then pls tell us clearly to left idea service i have 3 postpaid connections for idea if you didn't care custmers then why we are staying in idea. If we didn't pay bill on time then you hold my services so pls tell me now what can i do. Can i go to consumer forum...? Can i do complaint to tri...?
As compare to other network idea network is very poor in my area so pls tell me that when can we get the proper network in my area. Kindly revert me how much time you will get to resolve issue.
If network issue is not resolved within 4 hours then i directly do complaint to tri & online consumer forum. Because we are facing this issue from last 5 days.
I already mail this complaint on [protected]@idea. Adityabirla.com but there is no responce from idea so i request you to pls resolve network problem unless i need to go to consumer court for this

My location
At po paturda bk
Tq sangrampur
Dist buldana
Pin code 444201

I called customer care he asked what's the problem. I said no network showing nil. After long conversion he said 'change mobile not ur sim'. Ok i thought my mobile is problem so i changed mobile. Now also no network saying emergency calls only.
The operator was very unpolite that saying change mobile it's not ur problems its ur said by him. It is not correct way to respond to a quires. So bad of him. My mobile number is [protected]

Firstly i upgraded my sim to 4g but do not get any responce from company so i can have 4g services. Even though speed of 3g net is too slow in roaming also. Some time net do not connect through out the day even network is available. I getting again and again idea power notification which is so annoying for me. So please solve my problems as soon as possible.

I bought a new idea sim 2 days back and they took money from me and my sim is still not working and at that time they said sim will work in 6 hours and now 60 hours has been passed.
Still there is not solution and when i called idea customer support even they are not helping me. Please help me with the same.
I request you to please activate my sim i paid rs 495. They said me to call at 59090.

But there is no network in my sim how can i make that call and activate that sim.

This is further to my previous grievance registered vide ref. No. Darpg/e/2018/16636 which was closed at your end. Further i would like to state you that i have visited the consumer court to lodge a legal case agst. Said service provider, but due to my private job i am unable to take leaves to present before honble court. As i have already mentioned in my last grievance my service provider forcefully changed my corporate arp plan without my consent. Now i have come to know from one of my colleague (Who is also having same plan) that it is true that the said arp plan has been taken off from market but in lieu of this they will charge the same same amount on monthly basis (I. E. If the plan was running for two years in rs.700/-, they have to charge it on monthly rental as 29/- per month). My colleague is also running same plan with 29/- per month.

I would also like to write you that idea has stopped my all services (Incoming and outgoing) due to non payment which is unlawfull, untenable and unacceptable. All of my personal details, contacts, banks, lpg connections govt. Sites office works etc. Are linked with this mobile number, and due to non working of my number it became very difficult to manage all these works without my previous number.

You are keenly requested to please restart my number with same plan on monthly rental (I. E. 29/- per month) to enable me to do all my online transactions.

I shall be very thankful to you.

Dear sir / madam,

My mobile no. Is [protected].

On 11th dec 2018, i have raised one complaint cum request for refund of rs. 23, 408 payment which i did while paying the idea mobile bill. Communication id : c[protected]

Its almost, 2 months... I have not received the refund.

I have also visited idea shop at "harmony house", bhandarkar road twice. Still there is not a single call of mentioning the status of my cheque.

Request you to please do the needful and make arrangements such that i can get my cheque in next 2-3 days. Please communicate the status on below gmail account : [protected]@gmail.com

Thanks and regards,
Mrs. Prachi joshi

Today 18/02/2019 noon i received a message from iz-idea saying, your request for promo offer activation for mob. No. [protected] has been successfully processed through communication id c[protected]; i had not authorized such a service activation. Kindly register my complain against idea as i have seen here that this malpractice has been happening with a lot of other folks too and kept unattended many times on complaint with idea.

Idea guys are not closing the number [protected] instead of many follow ups and increasing the bill every month.in december all the dues were cleared and we have asked to close the no as we are not using it anymore. But idea guys are not doing it anymore and when trying to contact them they are not giving any response. This is causing mental harassment and trouble in day to day life. Please have a look into this. If needed please contact me [protected].

I am receiving sms from 51998 idea cellular "customer, you have been charged rs. 5.00 and your current balance is 42.86."

Till today 4-5 times they deducted inr.5.0 for marketing advertising.

Please stop this nonsense immediately and payment all deducted amount till today.

We used services in the uae on the information of an idea staff member that my request to activate the roaming pack was accepted and active.
However, for whatever reason, the roaming pack was not activated and i have been charged a base roaming fee of approx rs. 17, 000/-.
I repeatedly asked the idea staff member whether my service was active and was informed that it was.
The idea staff member even unbarred my phone number assuring me this would get resolved.

I wants to convert the idea postpaid into prepaid because i get very less data.

I received a message from iz-idea saying,
Dear customer, your request for promo offer activation is registered and would be actioned by 16/feb/2019 07:45:58 pm through communication id c1 [protected]
I had not authorized such a service activation. Kindly register my complain against idea as i hv seen here that this malpractice has been kept unattended many times on complaint with idea.

Please statement send me 4 day trying statement but not rcv please send me argent for me. I m in progress with your family members and. Not rcv my phone call details i'm in hayper please send me statement my no one time please 30 day statement send me please reply email address me fast i'm waiting time to talk me fast my time is lost but you will be let please send me

Two or three months back i had closed my idea number so they asked me to pay the dues before closing it. I cleared the bill's. Today suddenly i got a call from a girl saying a complaint has been filed against you because you are not paying your dues.

When i have already stopped using that number, i have the sr number that was raised that time for the closure of number. Why am i getting such type of harassment calls?

Balance deducted on multiple occasions for some shayari service that i did not subscribe. Even checked the active vas and found none.
I called the customer support 198 and got a reply that 123 was dialled from phone which wasnt i reality.
Also the customer support executive hung up the call with blatant disregard.
There are numerous complaints put up on the net but no action has been taken so far.
These companies continue to rob the customer with fraudulent transactions

No good cellular signals at my area. Despite paying for cellular signal, it is showing “no service “. I need to go upstairs for signal. I’m disconnected from this world once i reach home, for any important calls, i am going upstairs. I have been facing this problem for an year. Being paid money for cellular services, they aren’t providing cellular signal. Kindly look into my complaint and solve it promptly.

Dear team

My self saleesh, i have a mobile number with idea ([protected]). Last november month 2018 i have raised a complaint regarding network issue. Am using your combo offer for data and voice call. But i cannot use my data properly and suffering to get network. That complaint was closed without resolving the problem. Again i raised one more complaint on jan 27 th 2019 regarding the same issues. After 14 days i called your complaint registration number 198 to know the status of my complaint, that time i came to know that that request also closed without resolving. Because of that i decide for written complaint. My home is avinissery and pin code is 680306 and iam working at thrissur east fort 680005 there also same issue we are facing.

Please resolve the complaint.

I have planned to port my idea number from idea to airtel but may be the porting request is canceled, because the network i ported is showing me no sim activated. If the request is not accepted then why my idea number incoming and out going is not working it has been more than 2 weeks now my idea number is showing no service. It is also not even showing my number in as idea customer, neither i am getting response on my alternate number that your request is rejected. Is this your service yo are providing to me. Since so long i have been using idea and this is what i get uncooperative, unsupporting response from your end.
Very poor... I am so very dissappointed.

My new sim number: [protected] is not getting activated.. I tried calling 59059 lot many times but no use... Tried contacting customer service but no use, couldn't receive any help from them too...totally fed up.. Please help me activate my number..
Alternate mobile number: [protected]

Dear all,


Your executive told me you will get 60gb data per month rs 399 during connection. And you will get your 300 advance money in your bill payment..
I have all ready complaint. You promise customer to give 4g speed but i am getting issue for speed. Regarding this.. No one resolved my issue.. Now finally i have decided to move consumer forum regarding this issue.. You guys cheating with customers.. Selling wrong plan... Cheater and fraud company