Idea Cellular Complaints & Reviews

I have paid my due payment on 04th december 2018, and still my connection got deactivated after paying the fees. And i had called and filed complaint may times in idea customer care, which was never addressed and they are demanding money again and again and more over kept my number deactivated from 3 months.

Idea customer care kerala people are such lazy and unprofessional dat they didnt address my repeated complaint and moreover insulted me saying they will put case on me for pending amount when i had already paid my payment on 4th dec 2018 and still they kept my no deactive and charging payment for deactivated period also after paying amount.
More over idea people are calling me and threatening me, my idea no is [protected]

Im an idea postpaid user. Im having ₹299 nirvana connection and my bill was supposed to be of ₹355- and they gave me bill of ₹840. Okay. This is okay for me. Now again this month it is showing that i have an unbilled amout of ₹12 and the problem is that customer care representative said that i will have to wait untill my next billing cycle and then only i can see what caused the bill and then only i can discontinue the extra service. Are you kidding me? How come i m supposed to pay ₹1200 for a month kust to wait n see what caused ₹1200. Fo not i habe the right to cut the wrong service in between? My friend had already warned about bad practises of idea postpaid and i m really never going to encourage people to switch to idea postpaid or voda postpaid. I m fed up of idea company n their representatives. They just keep making false promises. If someone is reading it then please dont switch to idea postpaid. Im being cheated every now n then! My life has become hell! I do not know how will i pay this large amount. This time if the bill comes more than what the customer care told i. E. Under ₹355 then it is okay, otherwise im gonna sue you idea company. You keep making false promises and wrong practises. If you have something to tell then mail me at [protected]@live.in lets discuss this. 😒

I am being charged 1020 rupees for calling on 055315 on a single day continuously for 2 hrs. I never made a call to this number and also after checking it i found out that this number cannot be dialled. On searching on the web i found out that idea cellular has previously charged people for calling on same number which eventually even they didn't called. The customer care representative name "chandrakant kamble" is not even ready to hear my point. I now believe that it's a scam which idea is doing just to mint money and probably just to makeup with the loss that jio has made to their profit.

I have been calling your customer com my are number to send all the details regarding the incoming and outgoing calls for my number and also sent several requests my registered mail id. but your customer care people neither sending me the details nor providing procedure to get the details.

if you cannot provide the details please send the correct procedure to get the details

I haven't recharged my mobile number because i was using another idea number. But my paytm account is linked with the number which idea has barred!! Now i'm not able to recharge the number..
What do i do to activate my number again?? All of my accounts are linked with the number idea has blocked!! I will recharge my number now
Please do something about it!!

My idea postpaid bill has a new item called "premium sms" which i dont know what is for and how they charged without my knowledge of subscribing something like that. When i called the customer care, they told it is a third party item and if i install that charges will be deducted. I am using a normal basic phone which dont have any smartphone features so that i can install something like that. In fact i haven't used the mobile data also....

Since 3 weeks i am facing worst coverage and call drops anywhere i go in pune. Never getting connected on 1st call. Always need to cut that and make a second call. Even then there is no guarantee that i will complete the conversation. The situation is worsening day by day. Idea is not at all responding to the complaints. Please register this complaint and i need the justification from idea. No wonder they are losing their business so rapidly.

Idea net very poor service. I so many times complianed issues. Any person don't solved any issue. I only got 4g speed upto 7mbps. When i using airtel i got 70mbps. Then i activated missed call alert service, 30 per month, that also not worked properly. I lost so many customer because of idea net work. Very poor service. Very poor. Customer care executives close may case without solving my problem. Poor services.

Not getting network from 3 days need help. I tried to talk to customer care but they just kept on saying same line again and again without checking my data usage 'sir your 1gb data is exhausted that's why you can't use internet ". They are brainless fellow not have common sense that a person not having network how can use data. Idea your network is worst and your customer care service is even more worse.

I sir this is my idea noumber [protected]
I name is shivaji i taken this noumber 20 days back so i need last 20days incoming and outgoing going details it's officialy personal some personal contact list as been missed out so kindly provide me deatils to below office mail id... [protected]@gmail.com

So please help on this it's to urgent so kindly provide me as soon as possible

I'm using idea network with postpaid connection under 99 plan from 5 yrs. Last month i. E., february i received my bill for rs.341 and when i verified the bill it showed that i used internet on my mobile for rs. 93/-. But i didn't use any internet and i called to customer care but of no use. By bill date is on 16 every month on which i have to pay bill. I have uploaded this complaint last month on 14 but my problem is not yet solved. I asked for idea customer care to provide their mail id to forward my details but they did not provide it. I had paid my bill last month rs.341 on 16 feb with fear of late fee. This month my bill date is near. Iam waiting for problem to solve but it remind unsolved. So please help me from ur end at an early date.

Today 11/03/2019 i received a message from iz-idea saying, your request for promo offer activation for mob. No.[protected] has been successfully processed through communication id c1-[protected]; i had not authorized such a service activation. Kindly register my complain against idea as i have seen here that this malpractice has been happening with a lot of other folks too and kept unattended many times on complaint with idea

Sir.
My name is ganga singh
I'm jaypee nagar rewa madhya pradesh
Before 15 day my sim card is not working in proparly and before some day my sim card is blocked. Sim card number is
[protected], i request u please check tha details and sajest me what do.

Regards,
Ganga singh
Other contact number not for idea number
[protected].
Thanks

This is the 2nd time as i already registered the complaint but no action taken by the company. So much irate now and am unable to send the sms otherwise i will going to port my sim to airtel/voda. Company only doing timepass and i am very irate now. If there is any issue with my mobile, i can understand that fault is mine as am using defective handset. Am using jio sim in same mobile and all the options working fine. Thats the last time, am registering the complaint. Now am going to discontinue the sim

Case is already did recharge of 65 rs. Through paytm on 20th feb 2019 and same day in evening time company did inactive sim card.

Then i make complain and company accepted that due to technical issue your sim card was inactive and company did active sim card on 4th march 2019. (1st fault of company)

On activation time they informed me that same number can active only in postpaid connection, can not activate in prepaid connection, but later i fight with them and give references of some person and company activated my number in prepaid connection. (2nd fault of company - means doing bluff with customer, cheat customer if customer is not asking cross question)

On activation time they asked proof to active sim card on my name and asked to compulsory have to do first recharge of 555 rs. + 5 rs sim charge.

Later i checked that for first recharge different plans are available but they did not give option to select minimum price plan to active first recharge and i have to do this maximum price plan. 2nd fault of company)

I asked to give back same 65 rs balance but customer representative denied.

Then i talked to different different customer representative (Approx 10-15 person) on 12345 customer care number and customer representative informed me that some idea tunes service was activated from your phone on 20th feb 2019. Then some other representative informed that 65 rs. Was cut due to name charge process done on 4th march 2019 as they took my driving license proof to active my same number. (3rd fault - but how it is possible? Because sim was inactive by company due to technical issue. Means giving any unnecessary information to the customer and making customer round round)

And still not listening customer and asking to send email and email. Already sent multiple emails but not responding.

Corporate company, professionalism but very poor service. We can say zero service in highest payment.

We order a saree, cost 1500 but i did not got i ordered item i got different saree i have the idea to return the product so i searched the avk cart customer number i got [protected] this number i called that person i said the problem then he asked my bank details so i shared my details then he shared me one link after that my account has cleared he has taken money from my account 6500 my money has damzzzz plz zzz clear my problem slove my problem plzzzzzzzzzzzzzzzzzzzz

Please send my puk code for no.[protected] on my email [protected]@gmail.com.
I really need it. I dont have my sim no. Also as my sim is quite old and the number got smudged.
I would be vey grateful if you send me my pukncode at the earliest.
Kindly look into my proble and resolve it. I hve been a regular user of idea sim. I need to unlock my sim, all my work has come to an halt because of it

Yesterday i received a message saying, your request for promo offer activation is registered and would be actioned by 08/03/19.in fact i didn't avail any offer from idea cellular. And today morning 0903/19 received message saying your request for promo offer activation is processed successfully. Really i'm surprised to see this. Kindly deactivate the above

When i visited & talked your customer care office in "sector-22, chandigarh", on 4 march for the resolution of one of the issues related to idea service, one idea customer care executive. Treated me very rudely & she was not ready even to listen my queries. I am deeply saddened by such a response from your customer care. Moreover i have seen the same person arguing with other customers during my both visits, in that office.

My idea contact is [protected]. I had been using two idea postpaid connections since last 3 years.

Sir, i am from bihar and my mobile no. Is [protected] whose validity got expired and the operator doesn't notified about it and doesn't giving the soltution about how i can reactivate it. This no. Is very important to me. Help me by giving upc code for this no. Or another option for this.
You can call me on [protected] for more information. Thank you.