[Resolved] Idea Cellular — Regarding not giving the full data and validity on recharge as shown in message | |||
Dear sir, I, satyendra gupta, mobile no. [protected] recently subscribed idea network by purchasing a new Idea no. On dialling *121# I got a message of Rs 152 1GB 3G 30 D (As shown at Sl no. 2 of attachment) indicating that on recharge of Rs 152 I will get 1 GB 3G data with validity of 30 days. I first tried to recharge by replying 2 in answer box, but that didn't recharged my mobile no. After that I tried recharging by dialing *150*152#. but that gave me 460 MB 3G data with 15 days validity. which is only half of the value and validity as shown in the message which i received on dialing *121#. Your *121# service is totally misleading and leads and i got cheated on believing your service. Please give me the full value and validity on my Rs 152 recharge as promised in your *121# message. Regards Satyendra Gupta Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Customer,
As per your telecon with our customer service associate on 11th Aug 2015, we wish to affirm that your concern has been acknowledged and your complaint for recharge has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 11th Aug 2015, we wish to affirm that your concern has been acknowledged and your complaint for recharge has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,
As per your telecon with our customer service associate on 14th Aug 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 14th Aug 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.
Thanks & Regards,
Customer Care, Idea Cellular