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Idea Cellular

[Resolved]  Idea Cellular — regular hidden charges by idea cellular.

Address:Bangalore, Karnataka, 560043

My idea plan is : ultimate_349_2017_4ghs (Post paid). I supposed to get around 425 final bill after adding gst. I am not availing any other vas other then hello tune. But these idea folks are adding some hidden changes on top of my final bill which is 425 rs. I started enquire why these hidden charges, and these cheaters (Idea folks) are responding like there are some vas services are enabled to me though i have not requested to enable such services other then hello tune. When i give justification to these hidden charges then they given some wavier, and after some time they started charging the hidden charges. But i started paying only 425 rs only though bill added with 100 rs to 200 rs hidden charges. After that idea folks are started calling to make full payment, and i keep explaining them i have not going to pay as i have requested any other vas services. But still they keep adding extra charges.
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Apr 28, 2018
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Mar 08, 2018
raju chada's response [protected] this number datelis
Verified Support
Mar 14, 2018
Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lavina
Mar 14, 2018
Updated by YuvarajaKS Thanks for coming back. my idea postpaid number is : [protected] - Yuvaraja KS
Verified Support
Mar 16, 2018
Idea Cellular Customer Care's response Dear Customer,

We regret to inform you, that the number you've provided from your end isn't reflecting. Hence, kindly provide us the Idea contact number appropriately for further assistance.

Regards,
Lavina
Mar 21, 2018
Updated by YuvarajaKS Hi Lavina, my idea number is : [protected] only. if you are trying to call this number during 7 PM to 10 PM this number would be not reachable due to very bad idea network in my home.

You are telling me that my idea number [protected] is not reflecting me though I actively using it, and paying monthly bill along with your hidden charges. So, WHAT A JOKE na, you are telling this number is not reflecting. In that case, can you return my bill payment money which am paying to you since last 3 years on monthly basis. ( i mean, if my number is not reflating why the SIM is active and why the bill are coming to me every month 24th ).

Thanks,
Yuvaraja
Mar 24, 2018
Updated by YuvarajaKS hey, any update on this.
Verified Support
Mar 28, 2018
Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. The number provided from your end isn't reflecting. Hence, we request you to share us your Idea contact number appropriately to assist you further.

Regards,
Lavina
Complaint comments 
4 Comments

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Comments

I changed my Idea postpaid to prepaid last month but my security deposit amount of Rs 300 was not refunded yet. Please check and refund the same.

Mobile number: [protected]
Reply
Idea Cellular Customer Care's response, Mar 14, 2018
Verified Support
Dear Customer,

Apology for the inconvenience caused. As per our records, your number got disconnected from idea postpaid as on 12/02/18. We would like to inform you that you are supposed to get cheque of refund within 60 days post deactivation. Hence request you to kindly wait till 60days. If you are facing the same issue post 60days of deactivation, please get back to us so that we can assist you on your concern.

Regards,
Neha
This number [protected]datelis
Reply
Idea Cellular Customer Care's response, Mar 14, 2018
Verified Support
Dear Customer,

Apology for the trouble caused. Kindly elaborate your concern so that we can assist you on your concern.

Regards,
Neha
Dear Sir,

I want to convert My postpaid connection to prepaid connection. My number is [protected].
complaint idea office dt: 24-02-18 & custmar care not responce. Gaba Communication Narela Delhi.110040
Reply
Idea Cellular Customer Care's response, Mar 14, 2018
Verified Support
Dear Customer,

Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue as the number mentioned from your end isn't reflecting along with the complete customer care executive name to assist you further.

Regards,
Lavina
I recieved a notification today that my 100 rupees were deducted from my talktime for some nazara animation that i never downloaded...i need refund as soon as possible!!
Reply
Idea Cellular Customer Care's response, Mar 14, 2018
Verified Support
Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lavina

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