[Resolved]  Idea Cellular — Rejecting my MNP request

Address:Pune, Maharashtra

Hi Team, I have logged MNP request to port out from IDEA Maharashtra to Vodafone Gujarat. My Number is Corporate CUG postpaid number. I have aaplied it first time on 16 July Port out request number is IZ173291. which was rejected by IDEA as my outstanding payment was due. Second time on i have again processed my application with Vodafone which was rejected by IDEA due to there are subsisting contractual obligation from the subscriber agreement. which was removed by the IDEA customer care after logging ticket through mail and communication. I have written mail from IDEA side that now CUG service is deactivated from your side and now you can apply for the MNP. After getting written confirmation from IDEA side i have again applied for MNP port out this time with TATA DOCOMO on 7 Aug with request number IZ732537. This was the third time and again my request got rejected by IDEA with due to legal reason. Again i have complained IDEA about the same and this is the second time i got the confirmation from IDEA side on mail that you can apply for the MNP port out. I am logging this complaint as again i want you also to be in this if again IDEA will reject my request. What action i have to take against IDEA. I have all proofs with me all messages and mail communication with IDEA
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Aug 6, 2021
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused to you. Please share your Idea mobile number and alternate contact number so that we are able to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular
My Mobile number is [protected].
Dear Customer,

As per your telecon with our customer service associate on 20th Aug 2015, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 22nd Aug 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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