Idea Cellular — Services are activated without any request and causing unnecessary charges are included in my uses.

Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear customer,

You can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Thanks & Regards,
Customer Care, Idea Cellular

I already talk 2 times to Idea Customer care.
But they are not interested to resolve my issue.

Hi,

I write an email at [protected]@idea.adityabirla.com, and received a reply. They mentioned lot of things in their mail and I can't understand what they want to say in their mail.

I never raised any request for any services on my both numbers.
No message or No phone call made by me regarding activation of these services. Then how is it possible that services were activated on my numbers.

If Idea cellular have any record like any message or phone call recording from my side regarding activation of these services. please share with me.

I only want that they will be 200% sure before generating next bill that there is no extra charged included in my upcoming bill against these services.

1) [protected] - Rs. 100 charged (Data plan activated w/o any request)
2) [protected] - Rs. 199 charged ( Caller Tune activated w/o any request)

Hi,

I inform again & again by mail to Idea Customer care, but all is in vain. I have charged below services in my both numbers. Bill Images are attached.

Now I need help to remove below charges from my bill ASAP.

1) [protected] - Rs. 100 charged with taxes (Data plan activated w/o any request) Bill images is attached.

2) [protected] - Rs. 199 charged with taxes ( Caller Tune activated w/o any request) Bill images is attached.

Hi,

I inform again & again by mail to Idea Customer care, but all is in vain. I have charged below services in my both numbers. Bill Images are attached.

Now I need help to remove below charges from my bill ASAP.

1) [protected] - Rs. 100 charged with taxes (Data plan activated w/o any request) Bill images is attached.

2) [protected] - Rs. 199 charged with taxes ( Caller Tune activated w/o any request) Bill images is attached.

Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for billing has been initiated by us, under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular