I am a subscriber of idea cellular
phone since last fifteen years.I am
always paying bills on time.And I have several thousand rupees as
security with your company.
For last two months your services are deffficient in several respects.
First a service by the name of "Ditto Lite TV" was provided on my
number without I ever subscribing to the same.This was provided
without any solicitation on my part and without my consent.
In the bill for January an amount of Rs150?- plus taxes was charged
for this unsolicited service.
I complained against this charges at your local office at Mangal Pande
Nagar, Meerut and the same was forwarded by your person there. And the
same was unsubscribed as per your sms dated 19 Feb.
I paid Rs 550/- against the bill for January 2016 after deducting the
charges for unsolicited service of Ditto Lite TV on Feb 20.
Soon thereafter a lots of messages and calls began to pour in for
depositing alleged balance of Rs.176/-.I told them that the alleged
balance was not at all payable as the same was charged for unsolicited
and unused services.
Some of the callers even threatened to block my services.
Few days ago I talked to some of your executive over and he promised
that no further call will be made.
But again in the bill for February 2016 the said unsolicited service
of "Ditto Lite TV" has been charged.And my outgoing calls have ben
First of all no charges can be arised for any unsolicited
servises.Secondly, if there was any dispute over this isue it should
have been settled.Moreover your company has several thousand Rs in my
security deposit.How could you disrupt my services so long as
substantial amount is lying in my security deposit.
Now I demand that y outgoing calls be restored forthwith.
The disputed amount on behalf o[censored]nsolicited services be written off.
And you issue me an apology for tis misbehaviour.
This is in addition to my right for seeking damages for the harassment
and deficiency in services.
If the dispute is not settled within next 24 hours I will be forced to
seek legal remedies at appropriate consumer forum.