Idea Cellular Complaints & Reviews

Dear Team, I was an idea postpaid mobile user and was very comfortable using the services. I had corporate plan which consisted of monthly rental of 99 Rs. I also took monthly Internet plan which had 99 Rs as rental. My monthly uses never went beyond 400. Suddenly I got a notification in the month of April that my Internet uses have exceeded the limit provided to me! And I was called to pay 1500 Rs to continue the services. It was very shocking as I don't use my Mobile net so much because I have wi-fi at home. I asked for the details but idea was not ready to provide me with the details and instead they stopped my services... even before my bill was generated. I suffered a lot due to this move because I was not able to make or receive calls for 2 days. Then I had to shout at the customer care executive to start my services. Meanwhile, disappointed with the services, I ported my no. to airtel. And then I got the overdue bill of 1900!! For the services that I never used. It showed day n night use of my Internet which is not possible at all. And still idea is harassing me badly by calling again and again. Even they have told airtel to withdraw my services. Sony I request you to look into the matter and stop idea from harassing me because I don't want to pay bills for services I haven't used. Regards Delivery has failed to these recipients or distribution lists: grievance.[protected]@idea.adityabirla.com The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator. Sent by Microsoft Exchange Server 2007 Diagnostic information for administrators: Generating server: IDEACONNECT.COM grievance.[protected]@idea.adityabirla.com #550 5.1.1 RESOLVER.ADR.RecipNotFound; not found ## Original message headers: Received: from smtp3.idea.adityabirla.com (172.30.196.34) by SVHJ0634.IDEACONNECT.COM (172.30.4.195) with Microsoft SMTP Server id 8.3.389.2; Thu, 4 Jun 2015 08:36:31 +0530 X-AuditID: ac1ec422-f79506d000003dc2-a5-556fc0b52781 Received: from mail-oi0-f41.google.com (mail-oi0-f41.google.com [209.85.218.41]) by smtp3.idea.adityabirla.com (smtp.idea.adityabirla.com) with SMTP id B8.67.15810.6B0CF655; Thu, 4 Jun 2015 08:36:31 +0530 (IST) Received: by oifu123 with SMTP id u123so22197221oif.1 for ; Wed, 03 Jun 2015 20:06:28 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20120113; h=mime-version:in-reply-to:references:date:message-id:subject:from:to :content-type; bh=25RymyGmNx6jgNHT9SI9HYBy4mWSV+loamS5jfwArVw=; b=HmvggoM0CHdZs6KShiZrszrFCPFFUVkHvNY/xzLwqc6w6yaQ93YObB0KP4Pl86nWk9 /B3rHvKi8gb3f5+nFBe04OcKUgASaKPCMjZkycFDZ23fJ7Y0SSbT/40tykkA6TU2W6jB RSVr0YsLYm333reRGnhbYWwq1dD+giMfbC8FWwuEDgxZmrzoCim+5ZqxuZMl8chbN0pO em8q2kDsHgdQfE2cjPRq0HOeiQ0+2YSxq4O3ZaBylXkGLKnSkk/IfilDkERhx+AgAKmm TJ+n09G5y4fx9Hz06/ZHB7pCgRgFcEA+L99f1I0wjHbTFjgp0TC3avAMAMOFmVjKK+ne hzpw== MIME-Version: 1.0 X-Received: by 10.202.49.211 with SMTP id x202mr28646878oix.63.[protected]; Wed, 03 Jun 2015 20:06:28 -0700 (PDT) Received: by 10.182.26.20 with HTTP; Wed, 3 Jun 2015 20:06:28 -0700 (PDT) Received: by 10.182.26.20 with HTTP; Wed, 3 Jun 2015 20:06:28 -0700 (PDT) In-Reply-To: References: Date: Thu, 4 Jun 2015 08:36:28 +0530 Message-ID: Subject: Regarding wrong charges for mobile no. [protected] From: Sushma Sarraf To: Content-Type: multipart/alternative; boundary="001a113bd75836666a0517a8760a" X-Brightmail-Tracker: H4sIAAAAAAAAA11Ta0wcZRTl2xfDY+owLMtlUrCMpUihS3mFhlijBo2WNCnGTbD+oAOMy4Z9 kJ1ZCpomxILlUaClTQpYiJS2FkIhWYNAfNBsLIihVghUCwSNLgnS1vKwisVSZ3Z26cAms7k5 J/fce87cwZTkqSAKY0t51m5lzLQmUDVumI7b13/DZtjf2aQ4MO2uRq+gNz/ZGEZH0FHtS7yZ 28WxPG+yGg/Sh199l058+Zi28OrIRVTcBaVf1s8rytHN0BoUgAGRCgsr/Wqp1sGPc70asSaJ KQSr1ZlSXYfgwsKJGhSIqYjzaqgfXUMigRMhMNrsVknNDuhZloRI4i3o+W1eub0OILJh5PEt jShEElcU0HizwiOkInbDbMOcWhI9ApUrzZ6GUCIDzlzv8tQaIhHqlx54ai0RA9UPJj29SuIQ DP6x6H8GhbTIdmqRUS0IE+pY6G0jJXgPzHwx5S/V8XC1/Z7yU6TuQhRn4YtT9KYCltEzBSa+ jMkz2c2MPt9mcSIh9O6ob+kBdH3kDRciMEQH4005VgOpZkq4MosLFWEKmsLVWTkGMjTPVlBW yHCFuZwjz2LiOJPNSofhORabgdyxydkdZpajtXjKkADjm3Cew1xER+HKPIuBDJcJccWmfJPN weU67GYXAkwptN5LFlsLmLIPWLtNEnShNCHPs0oqLN9m5Vkrn5uUmiL80tKThSedDscX/hG2 JowMzxaxbDFr9/UdxzA6Ekd+fn6kzs4a2dL3TWbh4uQeAE8Xlw2R05KNcHz/VwJDyBmPk2i8 UXRCbVXcakaBBYh/gS5kxILpCGkHkitmLJzJKJ+vxe97wvJR0uxQ3CCiwT7UMzcSvyXO1T1T kc/8HtUirGrk8SUF1jNV3qEgVVablaV24vWDQjhhYlOhw7rVPRWOx4pzCBnrWYDS4Xf1AvGc jBB3oHbhM6JcxBY5+Rq+T3kCRVKhku1g4Y1YTLzXmpefRju8G3qBRVSrEE4QcI14byEmK78t qVC8xJOJl5HUSDxfBIO8oCennfi4mFPYpoR8v+QrCEPEzxoYXWpCMDbZiuDijc8QtDw8qwB3 w4oCxmZvK6F5rVENzlG3BjZWWv1hfn2MhMontTo4N1+vg9m+HyLgv6E/KWjsXY2C2Z+Gaah8 9NdueDg3vQc2Br6Ohe6ZyVh42n5+L6yuVyRAn3MgAXr7RxJgsKJpHzxduKSH1dN39DD4nTMR +u63JcOjqr+T4dqyMwMaWyczFoXDUTw7HJ7ZHocWP0WYxcPxUr7DmRK9B/tQ7+FMSIezqSJP hCpHftbUGC4rzLU8/c7SuPNyUuvBzI60qJoh7S9VB55/caYuOaZzvdR9+eTJO08S+53rnc1x 8R9lB5yrJYImOj/PPkFFZB1fIV7bqH4b+wYtnY4zzHUPfzwb/2+u7cPWyMPXDmmjIzai7xoX 17hMvv3X3+ssbYnvlcQNHWtI63i9+fZR9wu0iitkkvYq7RzzP8MB8f4aBgAA Return-Path: sush.[protected]@gmail.com ******************************************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. Final-Recipient: rfc822;grievance.[protected]@idea.adityabirla.com Action: failed Status: 5.1.1 Diagnostic-Code: smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found [protected] Forwarded message[protected] From: Sushma Sarraf To: Cc: Date: Thu, 4 Jun 2015 08:36:28 +0530 Subject: Regarding wrong charges for mobile no. [protected] Dear Team, I was an idea postpaid mobile user and was very comfortable using the services. I had corporate plan which consisted of monthly rental of 99 Rs. I also took monthly Internet plan which had 99 Rs as rental. My monthly uses never went beyond 400. Suddenly I got a notification in the month of April that my Internet uses have exceeded the limit provided to me! And I was called to pay 1500 Rs to continue the services. It was very shocking as I don't use my Mobile net so much because I have wi-fi at home. I asked for the details but idea was not ready to provide me with the details and instead they stopped my services... even before my bill was generated. I suffered a lot due to this move because I was not able to make or receive calls for 2 days. Then I had to shout at the customer care executive to start my services. Meanwhile, disappointed with the services, I ported my no. to airtel. And then I got the overdue bill of 1900!! For the services that I never used. It showed day n night use of my Internet which is not possible at all. And still idea is harassing me badly by calling again and again. Even they have told airtel to withdraw my services. Sony I request you to look into the matter and stop idea from harassing me because I don't want to pay bills for services I haven't used. Regards

Sir, on 30th may, 15 I was done recharge through pay tm and using idbi net banking but i did not get the balanced and amount was reduced from my account. Mobile no.[protected], Amont was 175 Rs for 2G data connection. Trasection detais was. 64423234/18292 Plz refund my amount to my account.

am using idea mobile services for 7-9 years. 2 years before i changed to post paid. I am using internet services too in mobile but only wats aap. In the month .of April my bill has come worth Rs5996 But i used only 1.5 gb data that shows in my mobile as well as in your bill. Idea pupil charged 4500 Rsfor 1.5 gb. But idea charges only 250rs per gb But customercare team never mentioned me regarding this huge charges. 3-4 months before also same thing happened but they given me waiver offer because it was their mistake. Now calls and sms comes from customer care for forcing to pay the bill. Actually these pupil never disclose about their charges and cheated my like hell. By this bill my family budget affects worsely. These type of activities are agaist business laws and ethics This may lead to loose loyal customers. Even by my recommend or leads only ideas executives got5/6 postpaid customers I discussed with them regarding this bill and they are also waiting for the reply from idea. But still i hope since it is not due my mistake i may get favour in this case.. I had submitted thiscomplaint 12days before but no reply from idea till date Thanking you, Arun Gangadharan

I have subscribed to Idea prepaid connection with an aim to access 3G internet plan. I have been facing terrible issues with network coverage. First of all, Idea doesn't have its not coverage and uses Vodafone network for 3G plan in Chennai. 99% of the times, my 3G works on Vodafone in city area. While I go to work to Oragadam, there is no network coverage and hence rendering the connection completely useless. It becomes extremely difficult and unmanageable in such a situation. I had to but Airtel connection to support me while at work. I would recommend all consumers not to buy Idea connection at all in Tamil Nadu.

Dear Idea, I have already paid rs 855 but today is my outgoing service disconnected, I have talk with miss priyanka but she cant help me and she talk rudely, I have asked to her senior but she did not connect to her senior, First of I have already register complaint regarding unwanted bill charges but still time not clear my issue, kindly revise my bill & start my outgoing service immediately, because of these service activate without my confirmation, and I have immediately sent stop msg that particular phone no. but particular service was not discounted, same day I have call to 12345 register complaint regarding that service & request disconnected these service immediately, But service was not disconnected so why are I am paying extra 100 rs. I will not pay that extra amount you charge me. Kindly start my outgoing service immediately otherwise I will be take serous Legal Acton.

Respected AUTHORITY I hereby want to convey my problem that i have been financially and mentally exploited by IDEA telecom services. I am using idea prepaid sim, [protected] for which i had recieved a call to get into postpaid plan, after i registered with submission of 200 inr, photos and all ids required, they are exploiting me for two month regarding the service change and they didn't even verified my address here and submitted illegitimate report of wrong addresaddress after a month of asking they finally say that they will get it done by today but That today never comes and now I want to file a case of harrassment to idea. My name is LALIT GAUTAM, HOUSE NO. 42 YOGIDARSHAN SOCIETY NEAR AKSHAR CHOWK VADODARA

I have 3 CUG postpaid mobile connections having number [protected], [protected] and [protected] . On Mob. No [protected] my bill plan is PSP 137.5-20K Corp-NGN2106. On 02.06.2015, I was shocked to see my bill of May 2015 for Rs. 2402/- including Rs. 1739 as internet usage charges. I have not activated any internet plan on this mobile which was activated forcefully as done earlier without my consent which I stopped after so many requests. I rushed to idea office but they did not listen to my complaint and was asked to call on customer care. When I call at 16.04 dt. 02.06.2015 to Ms Arti, Monika, and Mr. Sarouv, but they could not resolve my problem My credit limit was also enhanced without my consent to Rs. 3000/- without my consent I am deeply pained and frustrated because of insensitive and fraudulent behavior of IDEA. It will not be possible for me to pay such a huge amount because I am a serviceman and not using internet for idea. How am I responsible for a wrong bill amount and why should I pay for mistake in your side. And you are calling me to pay the bill. Is customer responsible for mistake on your side? Do you think customer should pay whatever amount you are telling. It is therefore requested to waive off my internet bill for which I am not responsible otherwise I will surrender my all three connections. Regards, Kanchan Khanna Email: Kanchan.[protected]@gmail.com Mob: [protected], [protected]

Dear Sir/madam, I have been a loyal customer of idea cellular for quite some time now and have been paying bills on time, with out defaulting however my due date is last date of every month but since i get paid on the same day, at times may be just twice or so i have delayed my payment by a day.However now the concern is, for the first time my unbilled amt reached the credit limit and when i asked for the break up they were able to clarify well i'm not disputing it, but in return they have disconnected my out going.Well i did speak to the customer service as i had recently paid the bill of 2203, and was willing to pay the amount once the bill is generated also i asked them if they could waiver some amount as i have referred close to 12 people to idea, i had told them its very important for me to have an out going as my wife was expecting and her due is around the corner, and my relative was unwell and having an out going was very important.I was told by the agent that it'll be escalated.But to my dismay they have even blocked my incoming call as well.When asked i was told that they have no info as to why its was blocked and it was blocked by the fraud dept, Cuz of idea's lethargic and atrocious service i was not able to get the news of my relative passing away. When i called up all i get is the stone cold apologies.Apologies are not any good any more when i don't get to see my dear aunts face. I was ok with not having outgoing but was able to manage with inbound.Nut with no inbound and outbound i seem to have been cut off from rest of the world.

Hi Sir, My Mobile Number is 91-[protected] On June 2nd i recharged twice for RS550 from idea online recharge. My first recharge was successful where as for the second recharge the amount deducted from my bank account where as the same not added to my idea balance. Success ACK No : DHDF[protected]-IDEA Failure ACK No : DHDF[protected]-IDEA Regards, Vishnu.

Dear Team, This is to inform you that i m using your number from last 2 months ([protected]) .and i m facing some issues from your network side. 1) Not able to make out going call from my number-[protected] when i file the complaint on your idea store uttam nagar contact person number[protected] store number he is not helping me instead of helping he shouting on me and do for youu want to do.really i dnt think these type of agents you hire for your customers. They dnt know how to treat with the customers they look like completely illitrate they think they have the power to harrase customers any time. I m really dissppoint from your services and dont want to go with your IDEA services in future as well also i cant recommend any one to buy any kind of services from IDEA. i deposited 500 rs as a security at the time of buying new number please refund my money. Otherwise i have to file case in consumer court because of your pathetic services illitrate employees a i m not able to touch with you in future.

Dear Sir/Mam, I am not sure if this is the way it has to eb done to surrender Post paid SIMS. I have two connections(Rajasthan circle) and have moved to Noida 4 months back. Customer care is informing me that i need to surrender the SIM Card only in Rajasthan.This is a little baffling and annoying. Person cannot be asked to travel back to earlier circle just to surrender a SIM. Please consider these numbers for deactivation. Unnecessary payments are made every month.Solicit help to stop this nuisance. Regards Rishi verma [protected](Idea Roaming) - To Surrender [protected](Idea Roaming) - To Surrender [protected] ( Local Delhi )

Dear concern, I made a request from postpaid to prepaid my idea no. [protected] on 27/05/2015 at our idea store, opp. veterinary hospital, railway station road, Kapurthala office under the guidance of one of your executive Mandeep / Sonia. she called me on 27/05/2014 from her number [protected], and she told me to meet her at his office at idea store, opp. veterinary hospital, railway station road, kapurthala, 144601. then i visit that store, where she is not present, then i called her on his given number from your idea store executive. i said that i am not able to find there, then she said she is working with back office at jalandhar. then i made my payment of rs. 1125.00 ( rs. 900 of last two months bill +rs.200 for postpaid to prepaid conversion charges + rs. 25 for new prepaid sim. after that she said she will log my call and it will take maximum 48 hours. then i called her after 48 hours on[protected], then she said she logged my call on 28/05/2015 instead of 27/05/215. the again i called her on 30/05/2015, then she said it will be active by 30/05/2015 evening at any cost. but again there is nothing happened, then i continuously make calls or messages to her but she is not responding either on call or message. i am really so much harassed with this, i can't told you how much i m disturbed with this such a non serious service provided by your executive. it is really a shameful act shown by ur executive. these type of executives are really a concern for ur company's prestige. it is really a disappointing service. kindly look into this. Parminder Singh kapurthala [protected] [protected]

Sir, My name is Kishor A.P and i have lost my Idea Prepaid Sim Card. so, i want to block my sim card immediately, so that anyone cannot make use of it illelegly. Please acknowledge me ASAP. i shall be highly obliged to you for this kind work. My number is: [protected]. Currently, I am in Bangalore, Karanataka-. alternative no : [protected].

I have been charged a Bomb for my March month bill on Internet. In-spite of calling 25 times there is no solution. Every time the costumer care guy comes up with a new funda.My calls have been barre due to non payment of bills. I am a customer for last 8 years. I think Idea company works exact opposite to there vision.

we ve 4no. In a firm name from idea... We want to port 2no.s tht is [protected], [protected] from our firm so we need to prt... We paid bill at a tym but frm lst 2months we r suffrng frm ur servce ... Plzzz help me out... Unable to port...

I am really upset with my idea 3g connection which I took last month. The company is not capable of providing speed it has promised during giving connection. I have also purchased 3G net setter dongle which is now a wasteful investment. My Idea no. is [protected] Expecting any favour from this company is also waste of time. I would like to switch to any other company next month.

I have given a request for port out from idea to airtel with UPC IH657168 AND IH549579 ON 14 may and again resend on 24 may but it got declined due to contractual obligations.I have not signed any of the contract with the company.There is no outstanding amount of the number.Please solve my issue as soon as possible. My nos are [protected] and [protected].

Dear Sir, Pls, Close my Idea Sim, Because I have Lost my Mobile. So, Pls, close my sim otherwise missuse my sim I have not responsible for this. My Detail's are given bellow. Name - rajasekharan nair Mobile No - [protected]

I use to recharge the 3G plan to access the internet and this time I have recharged my number with 1500 rs plan but the problem is that I am still not getting the normal 3g speed. The speed of 3g is too slow. I am using the number in the area manjalpur in vadodara. Idea also not providing the 3g downloading speed. I am very much frustrated with them. Now what one can do to get the good internet access. Today its a big problem with all networks and they are just looting the public by making fool of them. They are increasing net plans rate and on the other hand decreasing the speed and sometimes the speed is too worst that even it does run with 2g speed and I have face serious problems while doing my office works. Please take action against them otherwise they will continue to cheat people in this way

I took a new postpaid sim from idea executive 6 months back because i want a prepaid no. [protected] and he told me that take this no. in postpaid now and after 3-4 months you can migrate it to prepaid free of cost. He charged me Rs 300 and he told me that this amount will be adjusted in your idea bill after three months. Its been 6 months now and the amount is still not adjusted in my bill. Today when i went to an idea outlet and asked them to migrate my sim from postpaid to prepaid. My outstanding bill was 227 rs till date. They charged me 390 rs. I asked them that i already paid a security deposit of 300 Rs. So you can adjust it in my bill and issue me a new sim card. They said that the amount will come in your prepaid sim after 1 month. And activation will take 5-7 days in which 2-3 days your sim will be not working. Is this the way you cheat your valuable customers. I am fed up now with idea service. I ll never recommend to use idea postpaid to anyone. And the 6 idea nos. my family members are using i m porting them to vodafone by today only.