Idea Cellular Complaints & Reviews

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We tried contacting you on your primary Idea number and alternate number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular

Dear Customer,

We are sorry for your loss. We request you to contact Idea customer care helpline to deactivate the lost SIM as it requires validation of your details. Also, you may visit nearest My Idea store for new SIM card. Kindly visit the link http://bit.ly/1nbfoqO to locate nearest My Idea store.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 6th June 2015, we wish to inform you that the matter is currently being followed up and we will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 8th June 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We sincerely regret issue with your prepaid balance. We'll get in touch with you soon with assistance. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We tried calling you on your given numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We sincerely regret issue with your Idea SIM activation. We'll get in touch with you soon with assistance. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We tried calling you on your given numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We request you to dial 59059 for tele-verification process & verify your details to activate your idea number. For further assistance, please contact our Idea Customer care Helpline.

Thanks & Regards,
Customer Care, Idea Cellular

I am not able to call 59059. I have no balance in my number( am in roaming)and am unable to recharge also. So how I should complete the tele-verification process.

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 10th June 2015, we have thoroughly checked your Idea account details and it is found that the charges are levied correctly in your bill towards WAP as per plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 5th June 2015, we wish to inform you that the matter is currently being followed up and we will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 8th June 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We sincerely regret issue with your Idea mobile bill. To investigate, please reply with your Idea mobile number and alternate contact details. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

I have taken Idea post-paid connections of Plan of Rs.299 per month for 2 mobiles. So my monthly bill can not be more than Rs.1000. But as per Idea, my Unbilled usage is of Rs.5024, which Idea is telling me to pay first and raise Complaint, which is not at all acceptable to me. Idea need to correct their Billing System

Dear Customer,

We regret the unpleasant experience with internet speed. To investigate, please reply with your Idea mobile number and alternate contact details. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

Thank you for your reply.

My phone number is [protected]

Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for GPRS has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 10th June 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea cellular

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to inform you that the matter is currently being followed up and we will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We wish to inform you that your complaint for Recharge has been resolved and recharge refunded in 8-10 days. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We deeply regret the inconvenience caused to you. In order to investigate the issue, kindly provide us your Idea mobile number and alternate contact number reply with. You can also visit our website, www.ideacellular.com or contact 198 from your Idea mobile.

Thanks & Regards,
Customer Care, Idea Cellular

where should i provide my contact number? recently i got my bill and it was Rs.860. im using a plan which is of 399rupees. customer care executives explained that i had been using more internet. when i further enquired them telling that even on the last day of the scheduled bill i received a notification saying i have around 200mb balance and how can i be charged for using internet!! then again they replied me saying the info i.e. the flash message info regarding balance of internet, sms and call minutes is wrong it seems! how can i be responsible for mistake from their part? my customer acc no is[protected]. kindly contact me back

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We tried contacting you on your Idea number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Hame Koi Ummeed Nahi Hai .

Dear Customer,

As per your telecon with our customer service associate on 5th June 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We regret the trouble with your Idea mobile bill. We'll look into this and revert with an update soon. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 5th June 2015, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Hi, Service to my no. stopped since past 4 days( with only incoming working).Pleamine acontact me on alternate number of my fathheif you find my no. Not reachable.

Also, till now i have made a payment of 4000rs. And further I cannot pay.

I will have to take legal action otherwise.

Stop sending me the 'make payment' messages till you resolve the issue from this forum.
Seeing the number of complaints here for "high bill In the name of pro rata Charges " clearly shows that you donot consider It your duty to inform the customer of their usage limit gEtting crossed with you moyive behind of levying and traPping them For high charges.

This seems To be a trap.
As bills of 5696 ; 2000 plus and min

Also, in the month of april when high Bill has been generated : i alreAdy took 2 or more data booster packs for the excess data i knew would be requiring which I think has not been adjusted hence this hUge bill has been generated.

Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges are levied correctly in your Bill towards GPRS as per plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

The charges would have been levied correctly. BUT my concern is : Why not any notification Or pop-up was provided intimating 'about the pro rata charges leving / plan change conditions of before a day or after a day of billing date ' like AIRTEL does on completion of net pack .

My concern is that.

There was no notification call from Customer care of plan change and this Situation getting created.


I CANNOT pay this amount .I will have to resort to legal way.

This is purely unethical.Can you think of 7600 as a normal amount for a a MIDDLE class fami

Now services to my no. Are completely barred.I am not able to use my number now. .Not satisfied with the responses.

Idea cellular did not understand my main concern of notifying me during plan change of this condition

I will have tonkw can't paake Up legal help now as there is no other option left.I have akready paid 4k Till now cant pay anymore

Dear Customer,

We sincerely regret issue with your Idea mobile bill. Please allow us some time to check and revert with an update. You can also call 198 from your Idea mobile for further assistance.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

We tried calling you on your given numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Thanks & Regards,
Customer Care, Idea Cellular

To,
Idea Cellular limited
Suman Tower, Plot No.18,
Sector-11, Gandhinagar-382011


Sub: Wrongly charged bill and no clarification being given


This in reference with my Mobile No.[protected], Account no.[protected], this number was under mobile number portability from Idea to Reliance and became functional with Reliance network with effect from 14/1/2016 thus it was ported out from Idea network from 13/1/2016 midnight and I had cleared my last payable idea bill No.[protected]for Bill period 25/12/2015 to 24/1/2016 amounting to Rs.355.29 by Cheque no.0759751 dated 3/2/16. The problem started now is that I have received a fresh bill from Idea bearing invoice no.[protected] for bill period 25/1/16 to 24/2/16 simply with instruction “Charges on Data Pack Pro-ration” for amount of Rs.417.76. My new operator Reliance charged me for Rs.323.00for bill period 14/1/16 to 4/2/16 by invoice no,[protected].
How come I have used my data pack on both the networks at the same time?
What does term “Charges on Data Pack Pro-ration” mean?
Does it allow my Sim card to use both the networks at same time?
Hence I am not liable to pay any amount to Idea Cellular Limited which please be noted.
According to my opinion your Idea bill is wrongly charged to me to simply extract money from me and so I am forwarding this matter to Consumer Education and Research Centre, Ahmedabad
Enclosures: Idea Bill no.[protected] and[protected]
Reliance Bill no.[protected]
CC to: 1. Consumer Education and Research Centre, Ahmedabad by Redge AD
2. Idea Cellu;ar Limited, Gandhinagar by Redge. AD
3.Idea store Paldi, By hand delivery

Dear Customer,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 5th June 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular