Idea Cellular Complaints & Reviews

My plan was of 249 Rs a postpaid plan under Indian CA scheme however just via a message intimation the paln was changed to 349. just a normal message i real;y doubt how many have read it, further 90 rs charged as VIP games complain made many times for that customer care assured that same will be unsubcribed however same in being charged since 4 months, further any plan added for GPRS my internet plan is totally free and included in total amount still such charges are being raised. worst service and customer care dont even have the authority to proceed the complain i guess they are just sitting to help company to loot more from public by explaining in a better way i was idea customer since last 7 years really now realized how bad it image have become

Hello,

I have recharged 259 data plan for 3g/4g on 10th april 2016, and immediately i got below sms from iy-idea:

Recharge done(Mrp:259, st:31.67, sbc:1.13, pf:226.2, tt:0),
Benefits recd:1 gb 4g/3g data validity:28 days balance:325.08

And another sms from 51985:
Recharge done, benefit received.

There was deduction from my main balance while using the internet.
I used internet for 3 days and consume 150 mb data and deduction of around rs. 150/-.

I called customer care 3-4 times but they did not had any solution they are saying the this pan has expired, if plan has expired why i got these sms.After long discussion they refer nearest idea care.

I went to nearest idea care and launch the complaint on 13th of this month with st 1-[protected] id.

After 24 hrs i got sms that your problem couldn't be resolved.

Kindly look into the matter and make me provide refund of 259/- and 150/- deducted amount from main balance.


Manoj shukla
[protected]
[protected]@gmail.com

Sir,
My name is Zia Ahmed Qureshi and i have lost my Idea Prepaid Sim Card.
so, i want to block my sim card immediately, so that anyone cannot make use of it illelegly.
Please acknowledge me ASAP.
i shall be highly obliged to you for this kind work.

My number is [protected].
Currently, I am in ujjain at nazar ali rod street no.1 26 milkypura.

I have 2 no's in two individual mobile sets
[protected]
[protected]
Residing near Basaveswaranagar/kurubarhally/geleyarabalaga area, bangalore

From yesterday i am not bale to make incomming/outgoing calls.
But dataservice available

Kindly correct it.

Thanks and best regards
Yatheendra Hoddetti

Sir, im using idea sim cad with mobile no [protected] for the last 5 years so pls give outgong and incomming calls for the last 3 months to my mail id my mail id is
[protected]@gmail.com as early as possible

Dear sir
I am using no.[protected], can I get my outgoing and incoming calls, Sir i lost my contacts after i reset my mobile, I don't remember my friends numbers I lost my complete data i dont have any chance if recovery of my mobile contents, I have only one hope that you sir, , , , , , ,
Plz kindly provid me the lost contacts ...
By mailing me at
[protected]@gmail.com

I applied for postpaid to prepaid connection. On 4th Apr. Your employees said that because bill pendig issue no connection transfer from postpaid to prepaid. I paid total outstanding bill on 6th April And on 11th April the postpaid sin range gone but till date no prepaid SIM connection range shown. And your employees are not reply properly. My business is stop because of mobile no.so plz start my prepaid idea no. [protected]

Hello sir/ madam,
Idea cellular representative call me when I have applied for postpaid to prepaid migration and convince me with discount in bill so that I should not migrate to prepaid. I have refused for the offer and asked him to convert it to prepaid.He accepted the same and inform me it will be done within 24 hrs.It had happened twice in same month.But till this moment my request is not considered instead of that I got message of bill pending.I have proof of bills which I have paid in excess as per pro rata basis. Please help me.
I have applied for prepaid for my 2 mobile nos: [protected] and [protected]

I received the message as- your juice up has been activated. Amount charged is rs 35.0 /- for 1week. Renewal charge is rs [protected]@15days as applicable. To deactivate sms stop to 155223 your balance is rs.1.17/- while i did not even know anything about it and msg for deactivating is not going through. This is shocking for i have been a content user of your service. Please do the needful and kindly avoid the confusion at the earliest.Anticipating your favourable action and thanking for all your service so far.Pls help. Mob:- [protected]
Email id : digamber.[protected]@gmail.com

I have paid latest bill and applied for postpaid to prepaid after confirming outstanding as well as pro rata basis for my 2 postpaid numbers twice.Every time I have got message that your bill is pending. Whenever I visited Idea dealer he also checked the same and confirmed about no bill is pending. In spite of all this,
My request have been purposely denied since @ one month . please refer [protected] and [protected].
Now I have decided to contact consumer court with proofs.

Respected sir,
I am highly disappointed with the idea postpaid services . I was charged meaninglessly 1300 inr for a month . I refused to pay the bill and asked for details, but none of the customer service agents helped me out. Infact my number was disconnected, due to which i faced i lot of problems .They crossed the limit when i got a bill of 19000 inr and that too just for 20 days .I asked for details and again i got no response . I want you to answer me that if my credit limit for an idea phone number is 2000 then how could you charge me more than that ? Without any reason ?
I am so disappointed with idea, i want to file a case against this company .

I have recharged my datapack o[censored]nlimted 2g pack of rs.298/- on 01/04/16
On 09/04/16 i received a recharge of rs 49/- (This recharge was not done by me as i am already using an unlimited plan so why will i do a fresh recharge in this validity period. This pack was activated mistakenly by someone who was recharging on his no.
But unfortunately he entered the wrong no. So the rs 49/- pack benefits were credited in my account which was a loss for me as it lapsed my unlimted pack)
I was unaware of data being lapsed and was using the pack as i knew the validity of the pack is 28 days till 28/04/16 and this caused again a loss of 68 rs from my main account balance.When spoken to customer care they told me about the lapse of data and over usage charges are charged.

Its not the matter of 298 + 68 = 366 rs loss for me for using a unlimited pack which turned out to me a limited 2g pack with usage to 1.5gb in 10 days.

Quite strange the matter is that a third person has the rights whether i can use my net pack and he has the right to lapse my net pack.
Despite the net pack being lapsed the validity its showing is 28/04/16 while checking using *125# ussd.

Being such a reputed company we don't expect loopholes in your system.
It seems that i have the rights of a person who is using a 3g pack of 1200 or 1800 rs.
If i do a net pack recharge of barely 20 rs on his account will lapse his netpack balance.
What a system ?
What assurance do you give me that next time when i do a netpack recharge the pack won't be lapsed.
The trust level has decreased and i don't feel to recharge a datapack again.


Request you to kindly rectify such loopholes and solve issues of customers

Idea no. [protected]

Sir i having idea postpaid connection, my monthly plan is idea i plan 999, with tax i receive bill all the month around rs. 1400/- to 1500/- that it. This month i got bill of rs. 3855, in which they added prorated overage charges pack name 2024_hh_3g iplan rs.1845.040. Regarding i don't know anything. I just over usage by not more than 50 mb. How it could happen i don't know.
Please help me out for this.

Great message from my bellowed idea cellular post paid connection. (My post paid connection number: [protected])

" your mydala deals pack has been activated. Amount charged is rs 35.00 /- for 1week. Renewal charge is rs 35.[protected]@1week as applicable. To deactivate sms stop to 155223."

Neither i activated any service or i have given consent to subscribe any of this service. Any way this is not the first time getting cheated by this post paid connection. Last month (March 2016) bill also i got gift from idea as "ditto lite tv" subscription there also i have charged rs: 150 illegally. I raised complaint and done all the communications and finally got confirmation from the customer care department of idea that. You should watch your browsing and we cant refund the money.

This month (April 2016) also i have to donate to this big company from my limited salary for this"mydala deals". Even what is that also i don't know. I have connected to the customer care again and he informed me that its been activated and we can do only deactivate it and we cant refund the money because its already charged.

Kind request to idea cellular & mydala:- i have understood from the list of vas services provided by idea cellular that "mydala, ditto lite tv, etc" are doing business partners they collect money from the poor customers like these type of cheating tricks and divide money. Better cant you go and send you ppl for charity in bus stop and railway station.. You can earn more than this. Or else you can apply to central for a charity fund.

If you don't know how to make profit by true and fair dealings, don't loot poor customers, do something other. Because today you might earn from me but tomorrow i wont we with you to loot me or might be somebody other fools. But you cant run this for a long time.

I don't want your reply also for this complaint because i know what is your reply i have experienced last month. This just for my courtesy to the general public.


Truely,
Aneesh

Before i place any call in idea rajasthan, i have to listen an irritating announcement like
Ab joden apne doston ko idea se aur payen talktime ya itne lakh jeeetne ka mauka etc etc
Before any important call i have to hear this for at least on minute
My father is also very obsessed with it
Customer care person is very difficult to reach
You will have to listen advertisements with thousand times repetition before approaching them or you can cut the call they will not bother
In 38 minutes waiting time, a person picked up and said that it's in their system & they can't change it and you will have to listen before a call or cut and try dailing again
Will they always be fooling people in such way?
No support, just looting money by torturing people

I am having post paid idea sim No. [protected]. I have activted a new plan on 10/3/2016 because i need more data. As per new plan ie. Rs. 900/month (easy share) i have to get 5GB free internet data usage per month. But data usage alerts is not showing in my handset. every time it shows you are having zero data balance. Many times i visted the idea office situated at Raj Nagar Nagpur, Maharashtra. and also discuss this matter with the office owner Mr. Abdul Samad to rectify the data issue. Every time they will giving the assurance that your problem will be solved shortly. But till today my problem was not rectified. Now they send me the bill according to the new plan. and they disconnect my services. They are telling me to pay the first and then we rectify your problem.
You are requeted to do need ful action in this regards.
Regards
Eajaz ahmed Khan
email eajaz.[protected]@gmail.com

Respected sir,
I did recharge of rs.- 310/- from idea official web site through billdesk link on website. Payment has been done successfully and 310 rs. Debited from my sbi account on 3:30 pm on[protected]Monday). Till today i don't get 310 rs full talk time on my prepaid idea mobile [protected]. As e-mail discussion with billdesk, they replied transaction has been done successfully. But sir i did not get balance.
Details of transaction:-
To transfer
Inb idea idea_recharge payment

Id. No.- fsbi[protected]ig0bulfss1
Company- bill desk

To whomsoever it may concern,

Sir/mam,

I am venkateswara rao. Amara, who ported from prepaid tata docomo to postpaid idea no.[protected] in sep 2015. I am a phd student residing inside niper s.A.S. Nagar, sector-67, s.A.S. Nagar, mohali.
On mar 28th, 7:43 pm, i received a mail stating that my request made on[protected] for postpaid to prepaid migration for mob.No. [protected] has been processed successfully through communication id c1-[protected].
But my sim no.[protected] received from the idea showroom in phase 5 of mohali, punjab, is not activated inspite of submitting many proofs of identity and address like (Passport, voter id, e-aadhaar letter, central govt. Institute student id & residential certificate, driving licence, pan card etc.) at the phase 5, phase vii, phase 3b2 my idea showrooms in/around mohali. Kindly solve the issue asap.

Dear sir,
My idea post paid no [protected] and you generate the month of feb the bill and i have paid 2500 rupees and unsuccessful but our account the debit and money till date did not refundable,
Then again i have paid the 2500 rupees and this amount successful but till date your side did not provide us the confirmation
Sir i request to you pls give me confirmation . And again the company generate the bill of 2700 and call my relatives and abuse them.I this the team of your company have no manners and way of talking the way of taking of your executives are very very bad. I told her to sent me the details of my bill of rs.2700 but she didn't listen and abuse me and my relatives.Please as a idea customer i face this problem and i cant tolerate i[censored]r executive call me and my family members again regarding this bill. I would like to close my number because i dont want to go with idea because of your manner less staff and poor customer service. I want to close down my number and sought out asap.And again in future dont want any customer relation ship with idea.I would like to request the complaint cell please send my complaint to idea company and sought it asap.

Nothing has happened so far in my case. My name is prema iyer and my account and payment details are:
₹4476 paid on 7/4/16 for [protected], [protected], [protected] and the net setter..
Ac no[protected]
Have not recd acknowledgement...On the contrary you have disconnected my services of sms etc and repeated phone calls to idea care and idea suntech ahmedabad is yielding me no results. When contacted idea suntech says that my cheque left their premises on the 8/4/16.
Prema iyer

Pi..Sent from my iphone

On 11-apr-2016, at 3:15 pm, [protected]@idea.Adityabirla.com wrote:

Dear customer, your concern on payment posting discrepancy is registered with us and would be actioned within through communication id c1-[protected].We thank you for preferring idea cellular and look forward to servicing you.Now save upto 80% on internet bills with boosters - experience weekend, night packs. Dial toll-free *121*999#


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