Idea Cellular Complaints & Reviews

I ask for change to postpaid to prepaid at indraprastha toiwer mg road showroom with crsind_antaryami


but your company niether change my postpaid to prepaid

your generated new bill of 290

i dont know for what reason

i need a ledger and want a waiver as its your company fault
i already requested for post to prepaid


i ask for change to postpaid to prepaid at indraprastha toiwer mg road showroom with crsind_antaryami

on 8 april 2016


please help

Since last 15 months i was using idea but due to poor connectivity in mumbai i prefer to port to airtel.

Wile porting to airtel on 9th april i visited the idae store to clear my outstanding and according to the demand i pat rs. 200.

After one week it got ported to airtel and i am using airtel from 15th aprill'16.

Now today i got my bill for april from idea and it was 4734.13 which is shocked to me. Even when i was using for last 15 month i never got the such huge bill. & how come it generated with high amount.

I hope you were not treating the leaving customer like this way so he never turn to idea or not recommend to other user.

Looking quick resolution on same.

Yesterday (25/04/2016), my mobile phone was stolen in delhi metro rail, so i lost my idea sim too. But i want to continue with that number. Kindly provide me or tell me how to get that same number. My mobile number was [protected].

Dear consumer team,
I have facing a serious trouble from last two days. My balance was deducted 2 times ( 10 rs. Per time. ) from [protected]. Thwn i was talked to idea customer helpline no. 198. They are saying you are downloaded "fortumo payments app" two times. I have never use these type service. When i talk to costumer care they are syaing charged amount are correct. 1st deduction was rs 10 on[protected] & 2nd on[protected] pm txn id 64503855. I am frustrated from this kind of serivce . I was conatct to idea help line & they said the sevice download by you & i was never download this. Also i am using a chona moblie.

Dimag kharab ho gya hai in idea walo se

Regards
Praveen meena
Email [protected]@gmail.com

I am having mobile no: [protected] attached to idea cellular, the service of so bad. so opted for port change from Idea to Airtel and also paid entire bill till date.
I received a mail from Idea on[protected] " your request for Port Out is registered and would be actioned by through Communication Id C1-[protected].We thank you for preferring Idea cellular and look forward to servicing you."

till date port change was not initiated by Idea with a nefarious thought to retain me. Can any body take action on the service provider

Dear sir,

Yesterday i am recharge an amount of rs. 90/- to mobile no-[protected] via mb-mobile recharge/[protected] at union bank of india. But still recharge was not done.

Dear sir
My name is rohit dixit I have a complain regarding your service actually I have activated a offered 3g pack of 5gb in 499 instead of 599 pack which gives 3gb net in my offer this gave me 5gb net in 499.As per your costumer care request to gain the benifite I have activated this pack on call 1212 but I have charged Rs599 and got 3gb pack as normal without any offer.I have called so many time to your costumer service but such a poor response from their side they cut down my call too.Please help me I'm very upset towards this.

Regard
Rohit dixit
[protected]

Dear Idea,

17/4/2016 i have did recharge of 147 rs from your side using net backing (billdesk payment getway) amount is deducted from my account but recharge not done so as per your policy payment refund is during 3-5 days but till i not getting any refund i hope u looking forward.

Ref no. FSBI[protected]IG0BVIKRT1
Mobile No.[protected]
Thanks & regards.

I really have got irritated while using idea service.. it has become worst now a days.. i am not getting proper network .. network gets off any time. its always showing airtel idea and i asked once so they said ignore it.. i have activated 3g internet pack but iam getting 2g service with pooor network.. lot of issues.. i tried many times to connect to customer care on 198 and 12345 no"s but culd not connect.. i got frustrated while using idea.. i will suggest to u all dont use idea pleaseee...

I recharged my mobile ([protected]) for 2g unlimited plan of Rs. 248 on 23 april, 2016 from idea cellular website (http://www.ideacellular.com/) . The amount got deducted from my bank account but the net balance has not been credited yet .
Payment Details
Transaction ID : FSBI[protected]
Idea Number [protected]
Transaction date 23042016
14:37:16
Amount 248.00

Recently got Idea 4G sim swap.
There was 1GB free data offer, I sent msg to 12345 and got the offer..but on using 4G internet my entire balance got drained, contacted your customer care and your customer care executives refused to register my complaint.

This has greatly annoyed me and taken away all the trust I had on your network & services. I'm considering swapping my sim to some reliable network.

Hello,
My name is Naveen.I have ported my number [protected] to idea network.I got message from idea regarding activation procedure .i.e to cal 59059..But when I dial this number it shows "Not Registered on Network".Please resolve this as soon as possible..Its from last 2 weeks sim is not working.POOR service from IDEA.I'm planinng to cancel my sim .

I am having a post paid connection of idea cellular. last month heavily i faced drop call service on every call . I called many times customer care and launced the complaint and specifically told that i wont pay for the call drop service and i wont pay bill if you charge for it.because of this drop call i faced a loss of amount 4 lac and had major trauma at family side. they sending a bill of over charged and asking me to pay late fee and all. which i am not at all interested to do.I want my compensation the mental trauma they gave and the loss i made. they every day send their promotional sms and torchring for which i am not interested. now every alternate day they send me sms to pay bill to avoid outgoing calls. the funniest thing is that they have already stopped my outgoing calls a week ago and today from customer care executive calling making and asking when i willpay my bill. i told them i will launch complaint to consumer forum and they take it very lightly to trying to make fun of me that good you launched complaint as if nothing is going to happen to them.

please take it very seriously and take action

my number- [protected]

My name is Praveen Kumar i have a idea no. [protected] that is disconnected yesterday because of no calling
Right now i am in uk doing some course and i will use here that mobile for receive messages and also send messages and i am useing this no from last 5 years
I will spok with one of idea man he told me if you are not useing SMS, DATA or CALLING within 45 to 90 days your no can be disconnected
But around 20 day before i will spend arond 200 rs in order to sending messages from my no
Than how will they disconnect my no

This no is very important for me and i dont want to lose
Right now i required transfer money from my indian account to my UK account but it is not possible without my registered mobile number
This money i have to pay to my college
Right now i am in big problem because of my disconnected Number from Idea
I dont know what should i do if they don't start my no than i will lose my
1600000 INR and lose my 14months those i will spend hear for my course

My idea mobile no is -[protected]. deduct amount is my main balance without any reason deduction.my main balance Rs.19:00 date on 21/04/2016 but I not used any service from idea after deductions. please solution my problem with idea cellular.

Hi sir
My idea number is [protected]. This number i was reacharge it 159 rs. On 1 gb 3g data...As per condition tomorrow i activate a offer 7 rs. In 400 mb at night 12:16 am.When i reacharge it my main data balance hi 850 mb some thing but suddenly i have lose all internet data...I cal the customer care but there are also not response..I request to u please check it otherwise..In this matter i will go to the court and complained him..Fake company

Dear IDEA service provider,

I am really disappointed and frustrated with your totaly bad service, this is my idea no.[protected] and I had balance in my account Rs. 255 at 12:10pm at night on date[protected] and suddenly I got a massage at 12:15pm on date[protected] by your company that your 80 Rs. has been deducted because you had called out of country this information I got when I called your cc no. at 198. And when I asked them to refund my money back they said that sir you had called.

But I wanted to say this is totally frustrated and bad service which I have got by idea company.

Everything we know and we are graduated enough where to call or not.

So from now onwards I will never want to be a part of idea company until you do not refund my money back.


And also no any complaints registered by any concern person there at 198.

I want my money back within 24 hours.

I just want to say that refund my money back otherwise I will have to use RTI or whatever I can do in regards my money.


Thanks,
Gaurav
HSW

My complaint is regarding the andhra pradesh number i have. Despite not sending any of the input from my side, magic box had been subscribed on my number since nov, 2015. L have tried to deactivate the service but it says the input is invalid. Then i also tried to call 198 and 12345 but it says my no. Is invalid.They continued to deduct rs 45 every 15 days from then. Now in april i tried to do it from idea app also it didnt work, said something went wrong. Then again i tried from sms the sms went unsent. I was mentally tortured. Then i tried calling 198 for once i accidently pressed 1 instead of 2 for language from then every time i am calling 198 the lady keeps on talking in telugu and tells me only about vas if i am pressing any odr input, the call is getting disconnected, then i tried 12345 from there also, when i tried to call customer care executive it says invalid number. After getting frustated i called dehradun cust. Care, thanks to them they gave me another andhra pradesh cust. Care no. I talked to them, they didnt refund the amount worth 450 which has been deducted till now. I talked to superior cust. Care executive, rekha, of andhra pradesh circle. I even told them that i can send them screen shot. Irony is that i tried googling what magic box does, l didnt get any information. I didnt use even 0.1% of it. This is a total mental torture for me. Surely has made me to port my no. To some other service. Service is really bad they have just taken the money not even addressing the main problem

Today i got a msg from company of recharge of 11 rs for 30mb 1d 3g.But i haven't done any recharge of this kind because my 199 2g plan was done on 9th april so why i should do 1 day 3g plan company is doing something wrong with customers.And when i call on 198 complain no.The customer care employee started fighting with me.When i tried 2nd time 198 no.They put my no.On busy tone.This company is now worst going not giving any special offers no call rates nothing.Now my 2g plan has stopped because of this 3g recharge i have loss of 199 rs as my validity is going to over in may.

Idea ap have charged me about 1300rs as pro ration charges, they took hours of my life on customer care call, no proper justification. Are they looting us ?
I activated a add on pack when internet of my monthly plan ended, nowhere they mentioned about pro ration charge on my idea app from where i activated the pack. If it is mention 250rs for a add on pack, it should charge only 250rs, why the hell 1300rs pro ration, they never notified me nor they give any details about these pro ration charges on my idea app. Are people fool to give 1500rs just for 750 mb ? They are making blunder out of it.
I am going to complaint this in indian consumer court. Whoever have the same concern please contact me. My mail id is j.Y.[protected]@gmail.com. Lets stand up for our right. Jaago grahak jaago.