Idea Cellular Complaints & Reviews

I am an employee of sbi. One of Idea's sales executive offered me a corporate postpaid plan with 500 + service tax 1.5 GB 3G net, 1000 minutes. As per product explained by sales executive I paid on my time but it still shows as payment is pending. As of now my internet service has been suspended. Kindly look into the matter and take action accordingly.

Deepak garg
[protected]

Hi,
i had recharged my mobile on yesterday(20/04/2016) for 265/- 3G net pack. and then i had recharged my mobile balance too. but amount deducted from my main balance. kindly check and confirm your customer care representative wont give enough details.

I have converted idea postpaid to prepaid .That time they took bill amount of rs. 200 for bill payment and extra sim.Later they still send me additional bill of rs. 308.As i was told 200 was the final amount of bill payment still made a outstanding amount of rs .308 .And last two days they are giving me threatening calls that i will have to go court for this. Even though this is small amount.Why i should pay if it's idea company staff and idea system mistake .
Please kindly ask to revert the bill payment and apology expected for such a bad behaviour from idea not expected this from idea cellular.

Dear sir,
Mobile no. [protected] ( account no.[protected] has been disconnect on dt. 19-04-16 all due paid rs. 220/- through cash & sr no. [protected] for idea outlet centre guruji tele services, address : 30/34, block 30, gali no. 9-10 vishwas nagar delhi-110032, but we have recd. The new bill balance dus is rs. 65.44. Please check at your end
Thanks & regards
Rajiv kumar
[protected]

Hi, this is siddhant mayekar. My mob no is [protected].I have used idea postpaid connection 4 to 5 months and i am not using that connection from december 2015 due to bill disputes.I have received wrong bill in the month of oct 2015 for that reason i have raised complaint against the bill which was wrongly provided by idea cellular .Till date issue not resolved even that today, i got call from - soniya sharma she said that we are from delhi court and we are lodged the fir against your dues of icms pvt ltd and your case will be handled by mr ashokumar and she had given me contact no of him that is [protected]..Discussed with mr ashokumar he said that he is advocate and case has been raised against dues of idea billing . The thing is that i have not used internet on idea, i was using airtel 3g gprs.I have been charged as a base tariff plan and i have received 2700 rs of bill .I have raised complaint for the same and also i have received calls from the customer care of idea that we will pass you waiver of 1500 rs.You should be done reaming payment .I asked them for the dispute and i agreed to pay 800 rs at that time but the idea employer said we cant pass u 1500 rs of waiver.That the reason case has been not closed till date but getting calls for the payment and they are threatening me . Its my humbled request to u those peoples who are calling, plz stop nonsense activities otherwise i will go to the step by step . I am not going to make the payment till case not resolved .I am ready to 800 rs any time as my base tariff plan.

Dear Sir,
I, Subramani Krishnan a Reliance Telecom subscriber with mobile no. [protected]. Previously I was with Idea Cellular and had got MNP done in the month of December 2015. My billing cycle in Idea cellular end on 27th of every month. I sent request for MNP on 29th November 2015 and paid the outstanding amount of Rs. 3754/-. Infact I made a payment of Rs. 4000/- so as there are no issues with regard to dues during the course of the MNP. I called the Idea call centre (call records can be verified) regarding dues and they informed me that there are no dues and subsequently I got my portability done to Reliance. On 16.04.2016 my staff (received call at the alternate number [protected] given during the connection taken from Idea cellular) got a call from number [protected] who introduced himself as Thana Prabhari from Gandhinagar PS Gujrat and he informed that a FIR has been lodged against me i.e., Subramani Krishnan vide complain No 22 (FIR No -7/116) u/s 420 A1/B1 and the case is pending with DIG and the FIR is lodged by Idea Cellular through Advocate S K Mullick ([protected]). My staff spoke to the advocate and he informed that in case an amount of Rs. 2070/- is not paid by 1 pm the case will be forwarded to the local police station and strict action will be taken. My staff taken aback by this incident paid the amount at an Idea cellular centre and confirmed the said people over phone about the payment and my staff informed me about the event. I called up the number [protected] and got to know that he is somebody from Investigation cell Delhi. I have no clue from which investigation cell he belonged to. I was shocked to hear how a person can use the DIG’s offices name and threat general people like us. Not only my image has be tarnished but I have almost got into depression.
As a law abiding citizen I would like to bring it to your notice that my payments were always on time there is not even a single instance of delayed payment. It is a well known fact that MNP is not possible if there are any dues which I confirmed during the course of MNP and their people only clarified that there are no dues and portability was done to Reliance. It is extreme professionalism by one of the well known corporate of India. It seems they have forgotten the value and ethics of doing business. I request you to look into the matter and take strict action against them so that general people are not made scape goat and troubled like this.
Waiting for an early reply from you.
Regards
S Krishnan
Mobile No. [protected]
C/O Advocate Vijay Rathore
Behind Laxmi Gas Godown
Laxmi Nagar
Pachpedi Naka
Raipur –m492001

I am not getting end result for my below mentioned mail to idea customer care & my number is not yet activated. Can you please take it into notice?


Dear idea,

This is in reference with communication id c1-[protected]. Received your mail confirmation of successful process of migration of postpaid to prepaid migration of mob. No. [protected] on 6th april 2016 & i had completed the procedure for the same on 4th april 2016 but till the date my mobile no. Is not activated.

Is this much the time required to a company like idea to complete the procedure??? Do idea customers should wait or keep their no. Off for this much time???

Let me know your procedure completion period for migration of postpaid to prepaid. Otherwise i have to port the number to other network as i have already started using airtel services by having very worst experience o[censored]sing idea network since last 1 year. If idea network is not interested for giving services to their customers then we also not interested o[censored]sing idea network.

Also my second complaint is i have done all the process for migrating the no. From postpaid to prepaid by paying rs. 1380/- to your my idea oulet at katraj named dignity cellular & name of the representative is mr. Sachin. Mob. No. [protected] from which i have received the confirmation by idea of bill paid rs. 1230/-

Bill charged details i received by dignity is as follows :-

1. Last bill outstanding rs. 660/- (Which was actually rs.658/- check at your end)
2. Unbilled amount till 04/04/2016 rs. 140/-
3. Monthly rental rs. 99/- (Though i have use services for 21/03/2016 to 04/04/2016 & not for full month)
4. Monthly rental for internet pack rs. 250/- (Though i have use services for 21/03/2016 to 05/04/2016) & actual rental was offered to me by idea as award was rs. 175/- for 3 months (Check my previous bills)
5. Form fee rs. 50/- (Which was not mentioned by idea customer care while communication on 198)
6. Life time incoming charges for prepaid idea services rs. 102/-
7. Taxes of rs. 77/-

Please check & let me know though i have not used your services for month till had to pay for total retal of full month & also the misguidance of rental of internet of rs. 250/- instead of 175/-.

I want clarification or pay me back all extra amount i have paid to dignity celluler, katraj pune. & let me know when my mobile no. Will be activated for prepaid use or should i port the number to other network.

Idea services are always suffering me by one or other reasons since last 1 year thats why i took decesion to migrate. If you peaple are now again failing to serve me the i please take my request for port the no.

Please get back to me on above all the issues by either mail or my other no. [protected] or [protected].

Awaiting for your positive reply & convey your outlets to stop misguiding your customers & to earn extra money from your customers. I will rate idea as " a service which fools people on charges".

I have already submitted postpaid to prepaid migration form along with the id proof of pan card & adharcard. (This is fyi)

This is warning to you if my idea mob. No. Will not get activated within 24 hrs & re embers my money then i will post this mail on fb & tweeter.

Details in written received by dignity celluler is attached for your ready reference.

Regards,

Aarti pednekar
[protected] or [protected]

Dear sir,
I have taken new sim from ma shakti telecom at indore for account of new number activation at 12 april 2016. I have already given a copy of voter id and local reference for attending the verification call but unfortunately till the 20 th april they are not taking any single response to get the activation.Since i am totally new for indore city and i have made thousands of call to idea executive mr pankaj([protected] and [protected]) and other members also idea retailer and shop also.Please make the petition that can be culprit should be notice and please give me suggestion to start my new activation of sim also.You are here by humbly requested to please take your time for action towards this new number activation.In the day time i can not to move the city because i am newly working professional shifted to the city and i dont know to whom to be meet regards the matter.Shopkeeper tells to meet idea executive and idea executive forwarding to shop retailer.Just i am moving here and there as customer but there is no course of action. I am ex termly looking forward to hear from you.

Dear sir,
I have taken new sim from ma shakti telecom at indore for account of new number activation at 12 April 2016. i have already given a copy of voter id and local reference for attending the verification call but unfortunately till the 20 th April they are not taking any single response to get the activation.since i am totally new for Indore city and i have made thousands of call to idea executive idea retailer and shop also.please make the petition that can be culprit should be notice and please give me suggestion to start my new activation of sim also.

On 14 april 2016 Rs 60, deducted from balance for fun star music being its not been subscribed by me.As I receive the msg I unsubscribed it and contact customer care they said ant won't refund .Thats pathetic situation being without any subscription amt deductd and service subscribed unknowngly.I want to refund the amt deductd with the service .

Dear sir,
We refer to subject just now Rs 3/- deducted from my Account. I called to 198 they(Vishnu) said to due to dial of *111#. But this is fake... I m not dialled any above number.. Your company doing this fraud.. Please solve matter immediatly.. I demanded complaint no.he not served this.. Improve customer satisafction.. Very bad experiance..

I paid (450 rs) month of february bill by idea cellular on 25th march 2016. But there is no update in the bill.
And sim card is not working from yesterday. Its very horrible that they are not even solving issue.
I have provided screenshot of transaction id, transaction number and date, bank details to idea customer care many times.
But they are not solving my issue and blocked my sim card

Here is ransaction description
Inb/[protected]/idea cellular limited (Billdesk)/fe 25-03
Transaction date :[protected]

Can you solve the issue earlier.

I am using the number [protected] since 2004 with bsnl network and shifted to idea network using mnp around 3 years back. On 9 april 2016, i observed that there is no network through my sim and it displayed a message "unable to connect to the network right now" while trying to search for it manually. When the problem persisted, i approached idea care center in kukatpally. They mentioned that the number is inactive and asked me to inform the same in kphb idea care office. When i approached idea care in kphb, they said that my number is inactivated because of not in use.
When i have all my bank accounts, gas connections, a balance of 200/- and even my aadhar card linked to that number, how can it be not in use? When i asked the same question, they turned the point and said that they called me up on my number and there was no response. I asked for the call logs or recordings if any that are made to my number, they are left with no response. Also they asked me to approach bsnl care as it is a bsnl number.
After that, i called up idea customer care, visited idea care centers multiple times, tried to submit all my documents, waited for days, but in vain. In my last call to customer care, they mentioned that my sim is damaged. This seemed to be a new cooked up story to me. Now they are saying that they permanently disconnected my number and they can not do anything about it

Dear sir,

Kindly be informed that i am using your service from the last march 2016 onwards. Your service is fine but i am getting unnecessarily deduction of money from my accounts. My name is mohammed shanoor pt. I have given my driving license # 56/5413/2014 as id proof. Please send me all incoming & outgoing call of my prepaid mobile number [protected] to my email id: [protected]@gmail.com. If not possible to provide me at least please provide 15 days from 1st to 15 april 2016.

Please send me the call details history specially incoming calls for march & april 2016. If not possible to provide me the details at least please provide 15 days from 1st to 15 april 2016 to my email id: [protected]@gmail.com

My email id: [protected]@gmail.com

Thank you.

Sincerely,

Shanoor

My prepaid mobile no. Is [protected], i have been using your 3g service. I have recharged on 15 april as per idea sms to continue 3g balance for next 28 days, but today i.E., 19 april i received another sms saying today your validity ends and recharge again. I have attached screenshot of the sms received from idea. Please help to resolve as early as possible.

Regards.

Enclosed: sms screenshot

Dear sir,

On date march8, 2016 gprs uses charged to me is false, as per massage intimation given by company i have not done any extra uses.

Also 3g (Mbps speed) uses is never more than 20kbps, a poor 2g (Kbps speed).

Entire a month i have never done that much data usage that they charge.

Idea cellular generates false uses on bill.

So many times i have logged a complain at idea customer care but every time they says data charged to you is correct.

Even they closed the complain without resolving and without my knowledge.

They put my services on hold before the billing cycle.

Because of this i am using now a prepaid no. And recharging it by rs. 100, once in three days.
I am facing too much difficulties due to this as i am working on field remote areas.

We have a Postpaid connection with below no - [protected].
I haven't called any service number which is charging more than 1600 rs and it is showing in bill and idea Customer care persons are saying it correct and forcing to submit the bill amount 2350 Rs for the Month March.

My avg bill is around 500 Rs and March month bill is 2350 Rs which is totally wrong.

Sir My number is [protected]. On 17-4-16 at 10.14 pm I have activated idea to idea night 50 min pack by dialing "369# and selecting option 2. First it was good. Worked fine. After completion of that pack 50 min again at 11.18 I have again activated the same pack again. I have called to an idea number and have disconnected the call at 49 min 40 sec. But the amount was deducted from my main balance. I have called 198 and asked about it. The one who attended my call have informed me that there is no such pack and only 15 min pack is available in "369#. I asked him to recheck. He disconnected my call. Again I called. 2nd time the one who attended my call informed me that it was a wrong deduction and he will take a complaint and I will receive an SMS with complaint Id. I said OK and disconnected the call. But I didn't receive any SMS so I called again. Now the one who received my call say that I have activated 15 min pack not the 50 min pack. I told him that I have received the SMS with balance showing I have 50 I to I night min. He said to keep that SMS and call other time. I asked him how did the previous person said it was a wrong deduct. He said he don't know who said that and he is not of idea. Now when I have called 198 with idea number do some other person talk to me? More over he have locked my number by not letting me call 198. I have all the screenshots and recording of what the cc people talked to me. he blocked my number but in my office 56 people work under me and everyone are using only idea that too 2 sim's in a mobile. Can't I call from other number? How many numbers you people will block? The deducted amount is not a huge amount but this is 3rd time happening this wat to me. And telling lie. I hate it. Due to this reason plz I don't think idea will let me loose faith in its network. Hope I will receive a call from idea asap. Thank you

Regards.

Hi...
This is 1 of d frustrated customer o[censored]r idea service. Morning I recharged my mobile for 100 rs . I was supposed to get 110rs as ur idea offer says but I dint get the promised amount. I want to know the bloddy reason why der was deduction without a reason. I shall also inform you that i[censored] don't give d promised amt tht is 110 so d deducted amount back to my account, I wil move to consumer court... Don't fool the customers with ur mind boggling offers nd den when we recharge you cut the AMT tht you r not supposed ! Give my 10 rs ASAP else nt only moving to consumer forum... I wud jst disconnect all d ppl of my family from idea to a better and worthy network like Airtel. The worse service who knows how to deduct money is only idea ... Wil chnge it soon...
So kindly return my amt else it would b more dirty...! Used idea sim for around 10 yrs still der is always a problem on ur side.. For deduction reasons... Refund my amt nd give d promised amt within 24 hrs. Thank u

I am sumbit the due amount of my number [protected] on 31 march 2016.. After this i am send the recipt of payment through email.. But my num.. Is not working since 3 days [protected] porting from tata docomo. (Apne purane operator([protected]) ke bakaya bill ka bhuktan kare & payment slip ke scan copy ko mail kare: prepaidmnp.[protected]@idea.Adityabirla.com anytha sevae band ho sakti hai)