Idea Cellular Complaints & Reviews

On 14 April I received 2 SMS from idea, 1st said that I got 50 mb data for 7 days and 2nd said that I got 20 mb .finally I used around 26 mb data and they charged me 54 rs saying that 1st was lapsed .how can it lapse withount informing me . whenever there is any benefits they send SMS but whenever they deduct your balance without any valid reason, never inform us .this is absolute exploitation of the customer . I am very very dissapointed...

I port out from idea in the month of may 2015. My last bill due was rs.523.61 and to settle that i made advance payment before generation of last bill.

I am entitled to get excess amount (After deducting last bill amount) as refund from idea.
But after repeated requests and complains i have still not received any refund cheque.

After several calls and mails customer care told me that my accounts shows...

Hi, my mobile # [protected]. I have been customer for more than 4 years and now i'm frustrated with the charges on datapack pro-ration. As per my i-plan 299, i can choose to opt for data or calls or others. I have got charges on data pack pro-ration # as 3591.360/-. The explanation i'm listening from your customer care executive that i have overused data.

Now tell me when i disconnect internet i get message like (For example)...

I am ram I'm using your number more than five years [protected]. But now you are provided worst service you deducted my amount without any information you activated any service when I'm doing call your customer care number so your executive don't informed why he deducted my amount and don't have manner how to talk guest when I asked name and emp. I'd. So he don't told and saying i can't provide it's a company policy I'm totally dissatisfied...

On 15th April in evening I got two notifications of charges for ISD sms.Where as I hadn't did any kind of such sms. I called on Idea customer care. I talked with Mr.Ajay about my problem. But these people are not ready to accept this.He said they have proof that sms had been sent.But I haven't sent any sms and there is not history of any such sms in my cellphone.Because it hasn't sent. I wish and I hope you will help me.Please.....

Hi,
I have posted my problem for idea company on your site. I got a call from number [protected] (Idea customer) named mohitkumar. He asked me about my debit card no, expirty date & cvv number. I have never got such bull before. Somebody is asking about my cvv and atm pin number. He told me he is calling from bank of baroda company. I definately say that he is not from bank of baroda as he asked my full details including my atm...

I have been recently ported to idea.I got a message today saying

"Dear customer, Your request for barring is registered mob no.[protected] has been processed successfully through communication idc1-[protected]"

When i called customer care they told like i have used this mob no for marketing purposes. I am working in IT industry and i have not used any no for marketing purposes....

Hello myself mehzoom residing in mahe, pondicherry state.im using idea number [protected].last week i came to qatar for a short visit, so now a days im using watsapp and imo through wifi only.but yesterday april 14th 2016 i lost balance 650rs, before it was 750, not it is 100rs only without using any service.it was like i used imo and send requests but its through wifi only.so kindly please refund my amount....

Sir my mobile no is [protected] of idea, idea had given me a offer on *121# that on recharge of 265 i will be given 265 local std mintues and 1gb 3g data for 28 days. i have attached screenshot of message as a proof. but when i recharged with 265 i was only given 1gb 3g data and not 265 minutes. When i called customer care they said no such offer was given ..so please look into the matter asap. thanks...

I am sending this complaint in response to vague answers provided by Idea customer care for not providing the actual recharge benefits as shown in their My Idea App as well as shown on their website www.ideacellular.com.

My details are as under:
Name: Priti Jignesh Gandhi
Mobile No.: [protected]

I had recharged Mobile No. [protected] via My Idea app for Rs. 400/ on 27th March 2016.

In...

I Avneet Kaur have paid payment of 300 and 100 against oper ref I'd[protected] and[protected] but it's not showing received in idea system. Twice visited showroom of idea in jalandhar but still no resolution. Number against which payment is made is [protected].

Pls help in resolving same and confirm back on [protected]...

Dear sir/mam

M using 2 postpaid connections
My data card no [protected]
I saw bill amt is high last mnth bill
Wen I call to customer care
She is saying game zone activated on ur no
Bt m nt using this service
K fine
Wen m trying to deactivated the service
VAS r nt deactivate I have already visit idea care 3 times
Bt service nt deactivate
Why I pay the excess...

Dear idea team
my contact no. is [protected] i got a call from idea care with the cantact no. [protected] there was one lady talking with my mother she was talking with her without manner. she was using strong language with her.
idea can hire such kind of peoples they dont know how to the talk with the customers we dont have trust on that.
please take the strict action on that either we will left the company.
call...

Dear Sir,

Please refer 03 x Snapshots attached herewith.
This is to inform you that an amount of Rs 15/- has been deducted from my Idea (MP & CG) account, due to coveted negligence of concerned concerned staff of Idea cellular staff, as evident from the snapshots attached.

Further, I have contacted Idea Customer Care on the same day itself (i.e. on 14/04/2016 itself at 07.45 pm & 07.50 pm respectively)...

Sir,
I am idea prepaid customer since 1 and half year my mobile no [protected].Today idea service provider has to 49/-rs deducted from in my prepaid main balance.The reason is idea mobile 3g 1gb data pack activated by mistakely my son while mobile operated.I am immediately talk to idea care centre executive regarding my deducted balance reversal me.he says its not possible thank you bhanu garu and cut the phone.I request through consumer...

I have applied to migrate postpaid to prepaid connection on 9th of April 2016. My mobile network was disconnected on 12 Apr 2016 afternoon 12.30 pm. Till now prepaid sim is not activated. I have made several calls to customer care no action has been taken as now. Please help to solve this issue at the earliest. My idea mobile no is[protected]. My alternate contact no [protected]...

My plan was of 249 Rs a postpaid plan under Indian CA scheme however just via a message intimation the paln was changed to 349. just a normal message i real;y doubt how many have read it, further 90 rs charged as VIP games complain made many times for that customer care assured that same will be unsubcribed however same in being charged since 4 months, further any plan added for GPRS my internet plan is totally free and included in total...

Hello,

I have recharged 259 data plan for 3g/4g on 10th april 2016, and immediately i got below sms from iy-idea:

Recharge done(Mrp:259, st:31.67, sbc:1.13, pf:226.2, tt:0),
Benefits recd:1 gb 4g/3g data validity:28 days balance:325.08

And another sms from 51985:
Recharge done, benefit received.

There was deduction from my main balance while using the internet....

Sir,
My name is Zia Ahmed Qureshi and i have lost my Idea Prepaid Sim Card.
so, i want to block my sim card immediately, so that anyone cannot make use of it illelegly.
Please acknowledge me ASAP.
i shall be highly obliged to you for this kind work.

My number is [protected].
Currently, I am in ujjain at nazar ali rod street no.1 26 milkypura....

I have 2 no's in two individual mobile sets
[protected]
[protected]
Residing near Basaveswaranagar/kurubarhally/geleyarabalaga area, bangalore

From yesterday i am not bale to make incomming/outgoing calls.
But dataservice available

Kindly correct it.

Thanks and best regards
Yatheendra Hoddetti...