[Resolved]  Idea — payment not received

Address:

Hyderabad, Andhra Pradesh

on 27/05/2014 we applied for idea broadband and paid a sum of Rs.1561. They said that from 01/06/2014 broadband service will start but due to some technical reasons they said that they were unable to start the broadband connection to us. so, they cancelled the request for the broadband connection and said that the money will be refunded in 4 months. but we got only Rs.561 after 3 months and said remaining money will be refunded in one month, it has been one year still we are not able to get our money back of rs.999. they did not given any receipt but provide the message of payment details. And when ever we used to call him he never lifts the phone, his name is Mr. Mallikarjuna and mobile No: [protected]. And he said that we have received the payment through post and we have signed that we received it but we have not received any payment though post and not signed anything. My costumer id for idea broadband is[protected]and name Mr. yogeshwar narayan choudhary. we have relevant payment detail in the form of messages received from idea costumer care. please take relevant action on them.