IFB Industries Complaints & Reviews

I had bought IFB Elena model on 27 Nov 2007 But since the day i bought this machine the dryong is not proper. There is good amount of water left behind even after its full cycle. I lodged the complaint which was attended also. Though it worked for initial few days but again the condition became same after sometime.Not only this even if i put a pinch of washing powder more than the reqd amount it again shows the same symptoms whereas this is not the case with the same model of IFB which is at my relatives place. What is procedure if i want to replace the set or incase i want to go in for higher model?

Dear Sir,

I am a very unfortunate buyer of IFB fully automatic washing machine. I bought the machine in January 2008 at a very high premium as compared to other brands thinking that quality and service will be good. However, I rudely shaken that within one monh there was a problem with the machine. However, the problem was sorted out. Now, again the machine stopped working totally on 29 July 08. I lodged a complaint on 30th at company's help line. On 1st, a mechanic came and said that motor is faulty and he will replace the same on Monday (4th August). He came and replaced the motor. However, the machine still did not work. The mechanic was not sure of the problem and kept talking on the phone. After 2 hrs of trial and error, he finally said that he was unable to repair the same as he did not know about the model. He then put us in touch with Amit Ananad who claimed to be head for service for north. He assured us that complaint will be sorted out by next day. However, the promises were false. Since then nobody has called up or bothered to chk inspite of repeated followup at call centre and branch office every day. We have even written on company's websitr. Even after that, there is no feedback regarding the complaint. We would like to request this honourable forum to kindly help us in getting back our refund for the machine plus compensation for the harassment caused. We will be highly grateful if you can help us in this matter.

Dear sir/madam,
i purchased a washing machine model of 7k.g. digital.From the date of installation on 26th jan, 05 the machine doorlight not working.I find it very difficult to get their technician from the banglore service centre.Everytime I have to call centre and follow with local service centre. With frequent attempts I could manage to get the technician one times during the last 10 days, still they could not identify the defect and the machine is not usable.
My complaints to local marketing person is not useful and he is trying avoid the complaint calls.
i am live in nadiad in gujarat so my nearest city is ahemedabad.The ahemedabad branch manager is not at all attending the phone calls.

Very poor customer service.I am unable to get their higher officials' contact nos to proceed further.
Based on the current problem I am facing,
my suggestion is do not buy IFB products even though I was happy with my earlier my NATIONAL machine model Executive which has served 20 years.

NOTE:-PLEASE TAKE DECISION WHAT YOU WANT TO DO OTHERWISE I WILL GIVE YOUR COMPANY NAME IN ANY NEWS PAPER.BECUSE I AM VERY TIRED TO THIS PROBLEM.

Complaint ticket number 1992895 & 2031190 dated july 23rd & August 1st in Bangalore
Hi,

I am Raghu from Bangalore the user of IFB Automatic washing Machine, my machine is under AMC. From 23rd July on words when we switch on washing machine power trips off.

I lodged a complaint on 23rd July 08 in Bangalore IFB customer care the Complaint ticket number 1992895, I was told that service engineer would attend within 48 hours I waited and called the customer care, when i called the customer care i was shocked that the complaint was closed with out attending.

Again i registered a complaint with the customer care on August 1st the # is 2031190 till date no one has come to attend the problem

It was unfortunate that as committed by customer care service engineer din not turn up, It was so difficult to keep the washing machine idle without washing from 12th July to till date.

What I want to understand is


1. How a branded company like IFB would be so careless to the customer complaints even during the warrenty, how would customer take this.

2. It was amazing that, to me it appears IFB has lot of complaints which cannot handle the customer complaints so only service engineer could not turn up from 23rd July till now, it obiviously talks about the product quality and reliability.

3. Even when service engineer did not turn up till date, the company do not have curtesy to respond back to customer and communicate the possible dealy un less and untill customer goes back to service help desk.


Is any responsible can take it up and give the confidence to the customer on product quality, reliability, service etc.

Machine gives abnormal sound and instantly jumbing and going out of its original place.

IFB Senator 6 kg washing machine; it has manufacturing defects and also spoils your floor by oozing our detergent regularly and if everything goes fine its heater will break and damage the drum and cause great danger to the lives of your loved one’s. Please don’t buy this washing machine.

We bought IFB Senator 6 kg washing machine in May 2008 from Bajaj Electronics, Punjagutta showroom in Hyderabad. We purchased this machine for our convenience as the two other washing machines we had were little smaller 4 kg, and we would have to run several washes to wash all our cloths.

The IFB Senator 6 kg washing machine was delivered to us and 2 days later a person from their service center came to our house and installed the machine, he did a test run with water and no cloths and said that it is working perfectly. Soon after the service man left, we used the new washing machine with a few cloths and Ariel washing powder, the machine worked for a few minutes before it started oozing out loads of detergent and water all over the carpet flooring in the washing room, we closed the machine and tried several times and the same thing happened. After several tries and having experience from using many front loading washing machines in the past we were convinced that Bajaj Electronics or IFB had sold us a defective product.

This was just the beginning of our worries, problems and waste of time having bought IFB washing machine.

Soon we contacted the service center number present on their website and users manual booklet, to our surprise it was not accessible and out of order and after trying several places we were able to get the service center number. We spoke to a lady and explained the problem we were facing in detail and she said that someone will come to our place in the afternoon to check the machine. No one ever came, even after following up with the service center for several days and someone only came to help us after 7 days (“1 week”).

As soon as the service man arrived, it was shocking to hear that even after us informing more than 40 times to the service center lady about our issue he did not know anything about our problem. We had to explain everything to him again and on hearing our issue, he was quick in saying he was aware of this issue as several of their customers were experiencing the same problem and he said we were using the wrong detergent (“even though we used the same type of detergent in all the front loading machines we used in our lives”) and that we need to use a detergent of the type MATIC, and then he sold us few boxes of Henko Mattic detergent and also a washing machine stand and cover, which evidently according to them is essential for IFB front loading washing machines to function correctly, (“again none of the other machine we used earlier ever needed anything of like this”) also this information was no where available in the users manual.

Soon after the man left we were able to use the machine successfully for one day and again next day we had the same problem, by this time we were convinced that we had been cheated. Again we had to try several times and wait for 1 week before someone came to resolve our issue, this time the service man new what our problem was and surprisingly without even checking anything knew that a switch inside the washing machine board was loose and faulty and he rectified it immediately and left. At this point we requested IFB to replace the washing machine since we were sold a defective product, but they refused to comply with our grievances.

After that day it was not many days before we started facing more problems with the IFB washing machine, it was less than two months since we bought the machine and one day while we were washing 2 bed sheets in it, we heard some loud sounds from the IFB washing machine and then it stopped and continued the washing process till it completed. When we opened the door and remove the bed sheets we were shocked when we saw the metal drum in which the cloths are washed was completely out of shape, it no longer looked like a cylindrical drum but looked more like a crumpled box. We contacted the service center, by now you will have guessed that it took them more than a week to come to check the problem. On reaching and seeing the machine from a distance the service man like possessing Psychic powers was most definitely sure that a coin must have been present with the cloths we were washing (“even though we said we washed 2 bed sheets”) and that it got stuck in the drum which in turn went through the process of damaging a heater which in the process went and damaged the metallic drum.

Let me give you a small description about a special feature that IFB has in their Senator 6kg model, it has a coin trap mechanism which is designed to safely capture and remove coins that are present in the cloths being washed and send it into a coin trap at the bottom of the washing machine, from where we can open and easily collect the coins.

Now coming back to our problem, however when we checked the coin trap after being explain by the service man, we did not find any coins or anything in the coin trap. But he was still curtain it was the imaginary coin that has caused the problem and said after 5 days they will take our machine to the repair center and check at their convenience and tell us the actual cause of the problem. Some how we had the idea that we were being cheated and that they will come back to us saying that it was a coin and that they had found a coin in the washing machine, which has caused all the problem and that’s exactly what we heard from then in almost a weeks time. Now they were asking us to pay for changing the entire drum and some other mechanical parts, because according to them it was our fault because we had left a coin in one of the cloths we washed. On hearing this we object and said that it was because of malfunctioning of your coin trap and it cannot be projected as out fault. Since then it’s been a month and the washing machine is still in the service centers possession. Now we want our money to be returned or the washing machine replaced. It is 21st July 2008 today and still they haven’t agreed to their manufacturing defect fault and causing great deal of inconvenience to us by wasting lots of our time and giving us the trouble of washing cloths for long hours.

Please let us know at [protected]@dafiina.com if any one has faced similar problems after purchasing IFB washing machines, we plan to take the company to court and also publish a public notice in leading newspapers in India to warn all other people from purchasing IFB products as they are cheating people.

Hi,

I am Ramesh from Bangalore the user of IFB Automatic washing Machine Executive ELITE, my machine is under warrenty. From 12th July on words when we switch on washing machine power trips off, we made couple of attempt the result is same, our first approach was to call electrician and check the home power supply which was found normal and all lights and appliances are working fine.

I lodged a complaint on 12th July 08 in Bangalore IFB customer care the Complaint ticket number 1959688, I was told that service engineer would attend on 14th July, till 15th July I waited and called the customer care, I was told that on 15th July 08 before 8.30 PM service engineer would visit.

It was unfortunate that as committed by customer care service engineer din not turn up, It was so difficult to keep the washing machine idle without washing from 12th July to till date.

What I want to understand is

1. When we bought the machine we were told big about the quality of the product and the service promptness, where did these promises go.

2. How a branded company like IFB would be so careless to the customer complaints even during the warrenty, how would customer take this. What would be fate after warrenty expires???

3. It was amazing that, to me it appears IFB has lot of complaints which cannot handle the customer complaints so only service engineer could not turn up from 12th July till now, it obiviously talks about the product quality and reliability.

4. Even when service engineer did not turn up till date, the company do not have curtesy to respond back to customer and communicate the possible dealy un less and untill customer goes back to service help desk.

5. Now during the warrenty the srvice is so pathetic I want to know what is the lead time to sttend the complaint, so that I could keep my many fellow collegues of IFB users to be cautious about the product and be on the alternate arrngement in case if it fails.

6. I want know what is the escalation levels and the time line to escalate, I being a professional I want to make an attempt professionally before I could go to media/consumer forum to initiate actions and make whole contry aware of my pain.

Is any responsible can take it up and give the confidence to the customer on product quality, reliability, service etc.

I bought "Elena" Model of Washing Machine in the month of March 2008 and from day one it had problems...At spin stage it would Vibrate with a lot of noise and pressure and the machine would move forward and it has also fallen off the platform . After giving compaints and after being looked at by various technician...as senior technician came and repaired the same.

Again..Saturday onwards it again started vibrating...

I got this machine on Dec 31' 2007, Serial No .94086 Place: Chennai

We are having lot of problems- getting lot of sounds and the machine is jumping like frog and raised almost eight complaints in one month. Complaints # 1851865, 1903407

Nothing is working for us. Every time they are giving wrong information to us.. Very poor customer service. I asked the manager for replacement, he told me that according to the manual, we provide only service in the warranty period not replacement...

Almost four times they have done the service nothing is work out for me.. Kindly let me know whom I need to contact for machine replacement.

This machine would be good, if it is working fine.. about the customer service, it is very very poor . I think third party is taking over the service bit, they are concentrating only on money not service.. Initially they are asking to us to buy the detergent and some other cleaning items.

Is this the way IFB works?

Regards,
Senthil S

40 Days Back I purchased a IFB make 5KG Digital Washing Machine.From the 2nd day onwards it is giving lot of problems.The machine is stopping in between, It is not moving forward from 30 mins in quick wash mode.4 times i have given complaints regarding this. But till now my problems have not been rectified.Whoom do i contact?????I already spoke to Mr.Kamal Mitra & Steaven Augasteen.But there is no proper response.This is very very bad.I need proper reply from IFB. otherwise i need to approach Consumer forum.Wainting for your Reply... Suresh Sunkara

Before a month back I bought IFB washing machine but for last two weeks it is dead. I lodged a complain through costomer care but is not attended so far. Daily 5-6 times I am reminding, but I am getting assurance that it will be attended on priority bais. The matter is also taken up with the higher official but there is no diffence in any situation.

In single sentence, IFB running a very poor after sales service.

I purchased the IFB Washing machine (Executive plus) model around 6 yrs. back. After 3 yrs. of purchase the drier motor was
gone out of order & I had to spend around 4, 000/- for repairing by the IFB service men.
At present, the drum has lost its balance & is producing cracking sound while rotating & is not in a position to operate.
After lodging complaint through net, the service man attended on the very next day. As per him, the ball-bearing of the drum is damaged, which resulted the balance loss of the drum. He prescribed to replace the entire drum as the ball-bearing cannot be changed alone, it is fixed with the drum. The cost will be around 5, 000/.
I spent more than 21, 000/- at the time of purchase, I also tried to use the machine as directed. Why the machine is so designed when one has to incurr 9, 000/-, if not more, within 6 yrs. of purchase. People go for the best considering the product quality
as well as its long life.
Can the company exchange the machine?
Thanks.

DEAR SIR,
WE PURCHASED A IFB WASHING MACHNE IN THE COMPANY OUT LET IN CHENNAI AND WHEN WE PAID MONEY AND GOT THE MACHINE ONE OF THE DEMO PERSONS HAD CHEATED MY WIFE AND TAKE AWAY RS.3000/ BY GIVING SOME DETERGENT POWDER AND WHEN I IMMEDIATELY REPORTED THE MATTER TO THE COMPANY AND THREATENED ACTION THE MONEY WAS RETURNED. BUT NOW AGAIN WHEN THE SERVICE PEOPLE WAS CALLED FOR OVER HEATING A SERVICE PERSON FROM THE COMPANY CAME AND GAVE DESCALING MATERIAL FOR RS.450/ AND WHEN THE MATERIAL WAS USED THE DRUM OF THE MACHINE GOT BURNT. AND AFTER THAT I UNDER STAND THAT IT NEED NOT BE USED AT ALL. IF THEY ARE GOING TO WORK WITH SUCH NETWORK THEY WILL SOON BE OUT OF RACE IN INDIA

This is to follow up with the issue of the non-delivery of the IFB Microwave Oven- 17PG1S which was shipped out by your company on 12th May. I had placed an order for the same on the 2nd of May 2008(Mother's Day Special) and as per the terms and conditions of your company, the orders are usually delivered by you, within 4 days. Since you repeatedly ask for time and it has been a month since this issue has been going on (refer my earlier mails), I would like you to kindly send me a scanned copy of the order placed by me and forwarded to the Vendor (IFB), a scanned copy of the shipment details and also the courier receipt.

I would like to follow this issue up on my own and would like to let you know, that I may have to contact the CONSUMER FORUM with regard to this, if no effort is shown by your company in terms of delivering the order, in the meanwhile.

MACHINE DETAIL
SR NO:1E5AQ070711W000769
ELITE 5KG AQUA ENERGY.
PURCHASED FROM:B R REFRIGERATION & ELECTRONICS
PH NO[protected], 2426659, 2418698
AHMEDNAGAR
BILL NO:957

WHILE RUNNING FOUND ABNORMAL SOUND .

we had bought a top of the line IFB Microwave 29 Ltrs capacity with all good features. after having used it for some years, we have had the microwave develope some parts failures where in the opening lid / front door of the microwave has a material on its inner lining which began to wither off / began to fell off by being getting brittle in its constitution. we, than led by natural concerns to keep the product / appliance in good working condition, we happen to be at many an electronic dealing shops & showrooms in Ludhiana and Chandigarh but to no avail. Almost all of the dealers in the two towns have said that this product is out of circulation and they cannot help us to get it fixed. although the product is in absolutely good running condition but we have been strictly adviced by our well wishers and the all of the electronic goods sellers in the area to not to use it because of the scare of the radiations getting leeked and causing harm to my family in that case. Can i be helped by getting the same repaired to functioned normally.

We had purchased IFB washing machine digital 5kg on 25th June 07. It started giving us complaints from 23rd August 07. Small clothes used to get trapped in the machine & choke the machine. We have to get it opened up many times through service engineer. Lateron the condition of machine worsened & many of our expensive clothes were torn & damaged in the machine.

Service personnel from IFB have already come not less than 10 times and have not given any permanent solution. We have already lost our many expensive clothes due to its persistent problem of tearing up of clothes. Inspite of repeated reassurances the recurent & chronic problems of this washing machine are not being corrected and we request IFB to replace the defective machine or take back the machine and save us from further suffering.

i have purchased ifb washing machine on 17 th June by cash payment from Next showroom Vikhroli.till date despite repeated calls no one has come to install the machine

I had a bad experince that I want to share and need advise and help as I have beared a loss of RS[protected] just to replace a motor.

My experience goes like...this

Dear Team,

I had a bad experince that I want to share and need advise and help as I have beared a loss of 6-8 thousand rupees just to replace a motor.

My experience goes like...this

I have one IFB Elena washing machine which was out of warrenty, so I contacted a local vendor for service.The service technician had a through check of machine and came with a fault regarding motor.He said that motor needs to be replaced, so I agreed and paid him sum of Rs 2200 and got a receipt of same on printed bill book with 1 year warranty of motor from the vendor.

Initially it worked fine but after few days it started giving trouble again making a lot of noise and vibration.
So I called vednor again and this time he said its drum is craked and need to be replaced.But I preferred to call IFB service center this time, I got drum replaced at a cost of[protected] Rs but had an assurance from the visiting techinician from IFB that machine will work for another 12-18 months without any problem.But before replacing drum I asked IFB technician to have a through check of machine, and he said everything is working fine (motor etc) except DRUM.So I agreed to replace.

But things didnt stop here...now despite spending approx Rs[protected] my machine is not working.IFB technician visited and said motor is faulty.So I contacted vendor who replaced the motor...but he is not turning up despite plenty of calls...Even commitment of IFB technician doesn't stand right here (since he had a through check of machine before replacing the motor as I have insisted him to do so)

Please suggest and advise what action (legal) I can take against both the vendors so that at least I can recover my money.

Is it possible that I may approach consumer court.If yes please guide me as I am not aware of the process.I dont bother whatever hassels I may face to get my money back or things working fine as it is all hard earned money which I have spent.


For all these months I have gone through mental stress because of losing unnecessrly 6000 rs for nothing.

Current Situation:

IFB has assured free service but

Home Appliance Care (Naval Tyagi) is making false commitments everday for repalcing the motor...but he is not doing so.

I want my money back from Home Appliance Care (Naval Tyagi) which I have paid against the motor(having 1 year warranty).
which hardly worked

Motor was replaced in dec 2007...and till date it has hardly worked
Hope you will do the needful...

My contact details :

Vinod Pandita
[protected]
[protected]
Please note address and contact of vendor who replaced motor:

Home Appliances Care
Shp No-8, Lower Ground
E-57, West Vinod Nagar, IP Extension
Delhi-110092 (Behind swati appartments)

Contact Persons:
Naval Tyagi:[protected]
Dinesh:[protected]
Ravinder

Ph:[protected]

I have been calling daily to IFB call centre and they give me new ticket nos. But to my surprise it is one of the worst appliance company i have come across. I am regretting my decision to stick to IFB. I called up thier Mumbai Office too but there was no response. Can some one help me. I have AMC also for the said washing machine.