IFB Industries Complaints & Reviews

IFB people are insensitive. I have a similiar problem for last one year at Faridabad. I used to be an ambessodor for IFB products once upon a time but after using their digital washing machine and monitoring their attitude towards for customer service for last five years I feel they are the biggest cheaters with the customers. They are marketing a good product but woth a customer service. If any official from IFB has the courage to speak to me, he can call me at [protected], I will tell them what they are. I am so frustrated with their customer service that I want to shoot the officer in-charge.

regards

pawan kumar
Faridabad-India

IFB people are insensitive. I have a similiar problem for last one year at Faridabad. I used to be an ambessodor for IFB products once upon a time but after using their digital washing machine and monitoring their attitude towards for customer service for last five years I feel they are the biggest cheaters with the customers. They are marketing a good product but woth a customer service. If any official from IFB has the courage to speak to me, he can call me at [protected], I will tell them what they are. I am so frustrated with their customer service that I want to shoot the officer in-charge.

regards

pawan kumar
Faridabad-India

I fully agrre with the indifferent and cool behaviour of the IFB service centre at Faridabad.

I think the Area Manager, Akshay need to be taught the basics of Customer Service.

I totally agree. I am going through my 2nd episode with these guys over my Digital Washing machine and I must say I am totally disgusted. We have been getting the run-around for the past two weeks and not gotten anywhere even now...we have had a parade of totally incompetent service technicians who have no clue, come with a random board replace and hope it all works out! My wife has already made 30+ calls to anybody and everybody and nothing seems to bother these service franchises. They just don't care and their technicians lie through their teeth.

Never again buy another IFB product. I am going to actively discourage others from buying as well. Isn't their a class-action lawsuit or something we can file against these ? Too bad, they have a good product but their service ruins everything.

I am having IFB Elite 5 Kg and my Complaint No.4052461. Though I have made complaint on 21.01.2010. The service staff attended only on 25.01.2010 and the complaint was not attended properly due to the negligence of service in Puducherry. My protracted attempts for the redressal of my grievinces to your staff have all proved futile. Till date my complaint is not attended and the IFB Washing Machine is kept idle for the past 15 days due to your unresponsive attitude. I am pained and frustrated about your very poor service. I have lost hope that the machine will be attended properly by your service staff with deep regret.

I am having IFB Elite 5 Kg and my Complaint No.4052461. Though I have made complaint on 21.01.2010. The service staff attended only on 25.01.2010 and the complaint was not attended properly due to the negligence of service in Puducherry. My protracted attempts for the redressal of my grievinces to your staff have all proved futile. Till date my complaint is not attended and the IFB Washing Machine is kept idle for the past 15 days due to your unresponsive attitude. I am pained and frustrated about your very poor service. I have lost hope that the machine will be attended properly by your service staff with deep regret.

I am having IFB Elite 5 Kg and my Complaint No.4052461. Though I have made complaint on 21.01.2010. The service staff attended only on 25.01.2010 and the complaint was not attended properly due to the negligence of service in Puducherry. My protracted attempts for the redressal of my grievinces to your staff have all proved futile. Till date my complaint is not attended and the IFB Washing Machine is kept idle for the past 15 days due to your unresponsive attitude. I am pained and frustrated about your very poor service. I have lost hope that the machine will be attended properly by your service staff with deep regret.

What do you do when poor customer service affects your wife so much so that she loses sleep, and you need to spend a few hours each day pacifying her? You make sure that others get a chance to learn from your horrendous experience. So here goes …

Lets start with IFB’s vision statement which as per their website is as follows:

IFB will be synonymous with Innovation & Technology in its chosen fields of business activities.
IFB will excel in Quality & Services to be in consonance with Global Standards.
I can assure you that on point 1 above – I could not agree more with IFB. The innovation is this: you can buy IFB products at very competitive rates. Its just that you will need to be prepared to spend in excess of Rs 3000 each year maintaining it! (I am sure the sales rep would not have told you about that bit). The parts are designed to fail at regular intervals, and since the electronic parts don’t come cheap, you need to pay through your nose to keep your product working.

On point 2, I can speak from experience that its a bunch of baloney. Don’t be fooled by it. The guiding customer service principles in IFB seems to be the following:

a. Lie indiscriminately to the customer. Treat them like dirt.

b. Give them multiple telephone numbers and ask them to speak to countless IFB reps – so that you can keep them busy – like rats in a huge maze.

c. Never ever take ownership of a customer’s issue/ complaint. By extension of this principle, never ever call back a customer or let them know what is going on. (Even if the customer calls back 50 times a day).

After a history of poor customer service experience with IFB, I decided I could not remain silent after the latest fiasco – details below.

12th March 2010: My 3 year old Elena 5 KG Washing Mahine stops working again (2nd time this year). Complaint number 4249324 logged with IFB’s customer service rep (call was made to[protected]

12th March 2010: Was promised that the technician would come home in 24 hours and fix the problem

13th March 2010: Technician calls and confirms the address. He requests us to wait till 15th or 16th.

15th March 2010: No news from anyone attached to IFB

16th March 2010: No news from anyone attached to IFB. When we chased this with IFB we were informed that 16th was a holiday due to new year celebrations in the neighboring states (Karnataka and Andhra Pradesh)

17th March 2010: No news from anyone attached to IFB. As usual, we chased several times with IFB, we were now given the chennai franchisee’s number and the regional franchisee manager’s cellphone number. (Yes, you guessed it – IFB Customer Service Policy mandates that the customer be given at least 5-6 different telephone numbers, so that they can beg more people associated with IFB for mercy!).

We were promised by the franchisee manager that the technician would be at our doorstep at 3:00 PM.

3:00 PM came and went but no sign of the technician. We called and spoke to the franchisee manager again. The manager told us the technician was held up in another home. I lost my cool at hearing that and asked why a false commitment was given to me. (I was on Loss of Pay leave that day). The manager then changes track and tells me to speak to the technician who is now sitting right next to her! The technician promises to come in 20 minutes. I wait till 11:00 PM and go to bed.

18th March 2010: No response from IFB. Unable to reach IFB reps in Chennai – they now disconnect calls from me indiscriminately.

19th March 2010: No response from IFB. Call them in the morning. IFB regional head is called, we are assured that the complaint will be resolved in 24 hours.

They promise that someone will come along before the day is over. When no body comes till 3:00 PM, I call them back. They conference in the technician who starts lying to IFB rep about how he came home and was told that there was no problem with the washing machine. When the technician is informed that the customer is on the line, the technician caught unawares hangs up.

20th March 2010: No response from IFB. Speak to the IFB Customer Support people for the 100th time. I already knmow their answer by heart now – they will send an escalation mail! Calls to the vadapalani office are unanswered, they don’t pick calls from us anymore. So we play a trick on them, we call IFB Customer Support and have them conference us in. Spoke to the technician and he promises to come by 12:00 PM. A promise which was of course broken. What else do you expect from IFB? I have learnt to expect only consistently poor customer service – that for the first time in my life is affecting my wife and me and creating unwelcome difficulty in managing our household chores.

Acording to IFB’s mission statement: “Continuously maximizing company’s wealth by manufacturing and marketing best quality engineering products that go into daily life.”

What’s missing here? You cannot hope to just manufacture products and forget about the need to service the products!

IFB WASHING MACHINE — ATTITUDE

my customer id is 450619.I bought a senator washing machine tfrom the IFB SHOWROOM AT TADBUND ON 23/MAY/2007.It is under amc till the 23/may 2011.I AM HAVING ALOT OF PROBLEMS WITH THE SERVICE CENTRE.The complaint I had booked on the 8/may/2010 is yet to be attended inspite of multiple phone calls to the so called 'SERVICE CENTRE'I want to know whom they are serving.They pick up the phone rarely and give evasive answers to my queries.1The manager is on leave.2There is nobody in the office.3They are on leave.3They are at a high level conference.4They are away on a wedding.5They have just left for an emergency.What is the IFB doing?Are they getting any revenue from the phone calls to the service centre?MY SINCERE SUGGESTION TO FUTURE WASHING MACHINE BUYERS' DO NOT SELECT WASHING MACHINES IFB MAKES.EVEN IF YOU[MY WIFE IS 67 AND A DIABETIC AND I AM73 AND HAD OPEN HEART SURGERY AND WE DO NOT WANT ANY BODY TO DO OUR WASHING] IT IS BETTER NOT TO GO FOR IFB.THE SERVICE IS NOT PROMPT.THEY ARE ADEPT IN EVADING ISSUES14/JUNE 2010

MY IFB WASHINGMACHINE STOPPED WORKINK ON 2ND APRIL 2011, I COMPLAINED FOR IT ON 3RD APRIL 2011.NOBODY TURNED ON TILL 14TH APRIL 2011. I, AGAIN CONTACTED THE CALL CENTRE, AND AFTER THAT ON 15APRIL 2011 . A PERSON NAMED AMIT TURNED TO US AND TOLD THAT ALL PARTS ARE NOT AVAILABLE CURRENTLY .HE ALSO TOOK SOME MONEY FROM MY MOTHER, DIDN'T EVEN GAVE ANY RECEIVINGS.AND PROMISED TO COME ON 18TH APRIL, BUT, ALAS! WE ARE STILL WAITING FOR THAT PERSON TO TURN UP. I AM A RESIDENT OF SECTOR 14 ROHINI, DELHI-85. I CAN REALLY NOW SAY THAT IT IS BETTER TO USE SOME OTHER BRAND THAN IFB. VATSYAYAN'S

My customer ID is 1614272 and complaint No. is 7027913, I am really surprised by having such poor customer service from IFB, I personnaly request you that you should stop selling your products if you can't provide after sales service. I have posted my complements on 26.09.11
and till date i am looking for my mechine to be repaired.

washing machine problem

I feel that my washing machine got problem, my self called to ifb service center on[protected], at pondicherry, still no body has not attend the service. customer id ; 3761796

IFB / Elena Washing Machine — withdrawal of complaint

Madam/Sir,
The pump of my washing machine was out of order since13-14 days.It was under AMC no 86403.I mailed the complaint with all the required details.We faced hectic time for 13-14 days as our comlaint was hardly attended.But last week on one 'auspicious' day a technician arrived like an 'angel', and fixed the new pump.
I withdraw my complaint, but I sincerely advise you to improve the standards of your aftersale services, so that we may not stop our relatives and friends to purchase the products of your compay.
PLEASE PAY HEED TO MY ADVICE BEFORE YOUR COMPANY IS DOOMED.
Thanks,
Tripti Singh
Mob [protected]

I recommend you not to buy that particular model coz its a useless one just meant to heat yr stuff a little bit. Service is very Poor, Spares unavailabe, all MWO imported from China & Sold in India. I am really cursing for buying Anything of the above company.

i purchase IFB 20 sc1 model microvave oven from manjeet electronics 1as january 2008.
now it has decloped corrosion inside and its door switch is also malfunctioning. i think IFB ha lost control quality and landing in to the worst quality area lower then local make.
after lot of follow up. no body is giving proper response.
now this big company is making bad products and its staff is also bad.

Dear Sir or Madam:,
October 30, 2008

I’m a Customer of an IFB Washing Machine. I have purchased a washing Machine (DIGITAL 5KG) from VIVEKS, NANGANALLUR, and CHENNAI in the month of December2007. The serial no. Of the Machine is 3653, purchase date 15/12/07.
From the starting onwards we are facing frequent mechanical problems in the Machine, listing the problems

1/ Heavy Vibration due to imbalance of stone. And the balance screws get unscrewed and the stone is been disturbed and shifted down.
2/ Tub Breakage
3/ Top Stone screws loosen up etc. Overall the machine is not used continuously for a 3 to 4 days time.

This problem is been highlighted through Customer care No. and given humpty no. Of complaints. People come from XECLL CARE, for our area. The problem will be attended on namesake only after many no. Of follow up calls from our side.
After small corrections the problem will highlight once again after 3 to 4 days. Till today we have raised 25 to 30 times of complaints. The problem is not analyzed properly and corrected once for all. The People normally come from XCELL CARE after raising the complaint by 7 days after many follow up calls and also not attend the problem correctly. Now all the complaint has been raised, the same been extended to 25 days, till today the problem is not been solved.
Because of the same, we have a big fight within our family members and totally disturbed because of the same.
And also the people we recommended to buy this M/C all working very good and they have no problem in the Machine.

So, Kindly consider this as the priority and do the needful in correcting the Machine once for all. IF not pls replace us the Machine.

Expecting the reply at the earliest through mail / phone call.

Sincere Customer,

G.SEETHARAMAN
[protected]

I purchased one micr wave oven from IFB Industries in Nov2008 from delhi (Invice no-DEL/NTS/3262/08-09 dt.19/11/08). After great persuation demonstrater came and installed the unit but it did't work.Ilodged many complaints and sent mailsto the company but all proved futile.
Ithink IFB has downgraded his product quality and moreover no body is ready to listen to customers. Now I would like to advice all my frinds and colleagues not to go for IFB products.
Rajio Singh

i had purchased senorita plus 5kg on oct 5 2008, to show demo it took guysfor 4-5 days to come and we had problem of machine not working inspite of several complaints no one turned up. after repeated followup guy came and changed the mother board and still the problem was not solved we had the water from the machine leaking, yet no solution was arrived. ifb guys donot have perfectly trained service guys not even one guy who can identify and solve problems in one shot .Even if they do attaend they go back saying there is no spares-model failure

So, Kindly consider this as the priority and do the needful in correcting the Machine once for all. IF not pls replace us the Machine.

regards
vijayakumar.M.R.
[protected]

I purchased IFB washing machine on[protected], Model No. DIGITAL 5 K.g., Serial No. B-3021. Expiry date for my warrenty is[protected].It has stopped working. It shows E1, P1, E6 in turns. For past two days I have been constantly trying your numbers[protected] and 39004321. Either none responds or it comes engaged. I am disappointled with your customer care department. Please act ASAP. Prof. Vibhuti Patel, Phone[protected].

The IFB customer care service is very poor...Send ur genuine customer care phone no of Kolkata...Alwys all the lines are remain busy..That is very irritating for the customers.
Please reply as soon as possible.

I AM AGREE WITH U DEAR, BECAUSE I AM ALSO FACING THIS TYPE OF PROBLEM 2ND TIME I BOUGHT WASHING MACHINE AFTER SALE SERVICE OF THE COMPANY IS VERY POOR EVEN ONE MAN NAME RAJESH VERMA AFTER SALE SERVICE INCHARGE IS ALSO MAKING FASLE PROMISE, 5 DAYS BACK I BOUGHT CONVECTION MICRO WAVE, THAT IS NOT WORKING EVEN SERVICE ENGG CAME AND TOLD ME THAT THIS PRODUCT IS FAULTY AND U MUST REPLACE THIS AND MR RAJESH VERMA WILL DO IT I CALLED ME 100 TIMES AND REQUESTING HIM BUT HE SAY TODAY IT WILL COME EVEN 5 DAYS GONE BUT I DONT KNOW WHERE MR VERMA AND HIS PRODUCT, SO MY ADVICE TO EVERY ONE NOT TO BUY IFB PRODUCT AFTER SALES SERVICE IS VERY POOR.

shifted from Nagpur with fully automated washing machine that was locked by your authorised representative. Now i am unable to use the same and awaiting for a authorised person of IFB who can unlock the washing machine immediately. My address is Mr. Samir Saha, Flat G/1, Priyodarshini Appartment, 95, Raja S.C Mallick Road( opposite Axis Bank, Garia Branch) Kolkata..My mob nos are [protected] and [protected]

I bought Senator 6 kg from Arvindra Electronics, Chandigarh. Machine was good for few months but all of a sudden heavy vibrations started. After few complaints technician showed up and told me that he fixed it. Now it has gone worst. It moves from one place to another (heavy vibrations). I have complained twice now but nobody has turned up so far.I am really getting frustrated with this machine and IFB's lousy customer service.
1192 Top Floor Sector 8C Chandigarh
[protected]
Bobby Minhas

Yes I agree, I too had the same experience. I bought IFB 5.5 digital in March 2009. The machine vibrates heavily and shifts its place. The screws of the balancing ring loosened due to vibration and the broke off. Ultimately through repeated follow ups (over a month) the machine was replaced. But even now the new machine also keeps vibrating and shifting around. we now use it like a semi automatic machine .ie we use the machine to wash and then we dry using our hands. There seems to be some basic fault in their design, installation and manufacture and hence they have such poor quality of products. I have already discourged most of my friends to stop purchasing IFB and I sincerey hope that the company goes bankrupt and stops cheating us people with such mediocore products.

my ifb dishwasher which was purchased in bombay was functioning perfectly well but after coming to kolkata I didnt get a single authorised person who is dedicated to the company to come and repair my dishwasher(model name:zephyr) .service people had come once, they dont have time to wait for the full cycle of one hour and see the final washing which is extremely irritating.the final phase of the washing testifies the health of the machine .no one picks up the phone in the service centre.can anybody guide me where is the service centre in south kolkata ?i am planning to change my dishwasher as well as my washing machine which is of IFB make due to the poor service.

I had purchased fully automated washing machine last year. The machine keeps malfunctioning and despite numerous request, the service executives does not solves the problems rather he keeps prompting on selling his own products saying this will solve the problem

Hallo, My name is Mrinmoy Champader.I am just finishing my course advance diploma(2-years) in NIIT(behala)which track was bisnuss system & information management.I want to satisfy a official job in IFB company.

I am sending this information from 8, Dinabandhu Mitra Path, City Centre, Durgapur-713216 about the non functioning of my newly purchased microwave oven (model---30S2) which is being purchased from Sun Battery & Electronics, Bhiringhee, Benachitty, Durgapur on 24/06/2010 .Your local service centre people could not rectify/repair the gadget due to non availability of some spare .I, being a person of Senior Manager of Durgapur Steel Plant, facing lot of problems in my family while making ready of my meal(lunch) due to non availability of the Oven. Pl enquire my case and keep me FAITH ON YOUR PRODUCT AND SERVICE.Thanking You______ Jaydeb Biswas

I’m a Customer of an IFB Washing Machine model Senorita DX SR.NO.WT SENDX B 000815 I have purchased Machine in Delhi in the month of March 2008 with extending waranty of 02 years.
since starting onwards we are facing frequent mechanical problems in the Machine

Vibration problem is been highlighted through Customer care No. and given humpty no. Of complaints. People come. The problem will be attended on namesake only after many no. Of follow up calls from our side technician showed up and told me that he fixed it. Now it has gone worst. It moves from one place to another (heavy vibrations). I have complained twice now but nobody has turned up so far.I am really getting frustrated with this machine and IFB's lousy customer service.

But now our machine is dead since 13 july, 2010 and after number of complaint no one ready to solve the problem. Even customer care took 15 days to reply my mail.

This is the service of IFB Cusomer care and after taking this worst experience i will never recomend to anyone to use IFB products.

IFB is cheater company.


jagdish singh - [protected]

i file several complaint to ur udaipur engen. sales officer mr ankit, jaipur officer mr alok and othersa regardin cheating and chjange partes when machine washing degital frountr lodin given to them
but no responce
so i[censored] need to help call me [protected]
udaipur rajasthan
sanjay kumar shah
advocate raj hih court

My microoven is not working and i have lodged several complaints in your Tolfree number as well as the service centre since the last 3 weeks. Last week a service technician comes, tells that a component needs to be replaced which he will do on 7th. Feb...Alas!! today is 13th. Every time the tolfree number conveys that the complain has been forwarded to the service centre and the service centre says that they are looking into the issue and will revert...Revert is a word not there in IFB's dictionary i believe now. I have never encountered such bad service with any of my home appliances...can someone help and assure services...i am not demanding any compensations...plz.

I purchased sonarita washing machine at Jaipur in Jan 2009 with extende warrantee untill Jan.2013. Machine worked OK untill Sept. 2011 but from Oct.2011 the machine giving frequent problem of heavy vibrations, Knocking sound and tilting tendency.The problem was once attended in Oct.2011 but same problem repeated in early. Nov.2011. The machine is under Breakdown now. I donot know what to do. The service people at Jaipur are of very poor attitude. Only God help the company servive
N R JAIN
[protected]

Very Poor Response

I had purchased a 7 Kg Digital washing machine on 11/12/2008 vide receipt No 7164. On 22/07/2009 I took an annual maintenance contract from 11/12/2010 to 10/12/2012 and extended warranty for the same period. My customer Code is 1710914.

Ever since the machine has been purchased, it has not been working properly and stops on its own. Several complaints in this regard have been lodged with the Customer Care. The persons who come to attend the complaints from the service centre say that this is due to low water pressure. However, all other models of the machine work properly. I have got the water pressure checked and it is not low. Apparently, this problem is due to a manufacturing defect and is being faced only in the 7 Kg digital machine and not in the manual models.

I wrote about this to the head offcie in Kolkata and the Office in NOIDA, but there has been no response.

Incidentally, during the last three years the PCB has been changed three times. Since it was in extended warranty, I did not have to pay for this. But after 10/12/2012, I am told it will cost me about Rs. 8000. We have two other machines in the family (Senator 6 Kg) and they are working just fine. Apparently, only the 7 Kg digital models have this problem

It is requested that the machine may either be replaced with a 6 Kg Senator, which is sturdier. Alternately, the cost of the machine refunded.

Maj. Gen VK Singh
G-31, Palam Vihar
Gurgaon – 122017

Dear Sir/Madam,
I booked one front loading washing machine at International Trade fair at Kolkata (beside science city auditorium) on December 2010 or January 2011 and I paid Rs. 5000/- as advance. That after few days said washing machine was delivered and I paid the balance consideration money to them and they gave me the bill for the same. Now the said machine has some problem and the staff of your service center demanding the bill which is actually misplaced/lost.
Please tell me from where I may get the duplicate bill for the same.
Debabrata Das, [protected]

about the servicing

We have 4 years of warranty this is the last year so we want to get our fib washing machine to de

Non Responsive service

IT'S BEEN OVER A MONTH AND YOUR SERVICE CENTRE Here doesn't attend the complaint of broken latch of front Door of semi automatic machine.please make it done or else I will Have to register a case in consumer court.

I 100% agree with the complaint lodged by Ms Lalita. IFB brand is loosing value as their products have poor quality and the service quality is pathetic.

It is 100% correct. We also brought IFB elina model on the 9th of October 2008, at the NEXT show room, Subedar pet in Nellore in andhrapradesh. While buying they told that service is excellent with in 24 hours after filing a complaint everything will be fixed. and also they told that after two days Engineers come from IFB franchise Tirupathi to explain how to use the machine. I came to bangalore because I stay at bangalore.

Till the four days nobody come to home. My father contacted the NEXT show room owner regarding the issue, after two days one guy has come and he dont know anything about the IFB washing machine. whater our parents asking the question, the answer from him was dont know, dont know.. simply, after that he stikes the gaurenty card and phone numbers with the pen without noticing us and packed the product- the reason was our parents asked things to explain.

Again my father (I am in bangalore ) went to shop owner Mr. Narasimha rao at nellore and asked the explanation about the issue, he reacted politely and told that within two days we will send some other service person. we waited for 6 days, no body comes to my home, so far almost 16 days passed but we are just praying the product at home without using it. My father and mother completly dissapointed about this and they felt that I completly wasted the Rs16000/-. not only that relatives who were comming to home they started asking about machine, but parents dont know how to explain it, when my parents told with them we still waiting for 16 days for the IFB engineers, the relatives are laughing at us. Consequences of these things the communication between me and my father disturbed when the time I came to know about the issue.

I strongly decided to take action on IFB and I called Mr Narasimha Rao the Next show room own at nellore where we bought the product, asked him strongly he has given a number which belongs to IFB engineer Mr. Sreenivas Tirupathi. I called to that number and asked explanation. He did not reply properly, and again I called Mr. Narasimha rao and gave the time frame to him, within that time your executive has to come my home and has to explain all things how to use it. The next day one guy came from tirupati, he came and told again there are some things need fixed those will cost again 2000 rupees (At the time of buying either shop boys or owner did not noticed those things when I asked thrice the question repeatedly) and explained about the machine usage and he told that I will send other service boy tomarrow he will come and fix all the things. My father and mother asked him can we use the machine now, he told yes and left the home.

When my parents loaded and start the machine it was started shaking terrible means machine jumping suddently some times. Next day I called the Mr. Narashimha rao - Next show room owner at Subedar pet nellore. he told that sir you asked service people to explain, We sent, again asked him, the person who came to home he told that we will send some other to fix remain parts but no service boy has come to home what about this.

Mr. Narasimha rao has given service engineer BHARANI who has come to home to explain and told that I will send some body to fix all the neccessary parts. I called Bharani shen asked him where is the guy, no body hasn't come to fix remaining parts why you people not taking responsibility he started scolding me, he is not willing to listen my words he keep on talking without listening my words not only that he is blaming that "You are creating lot of mental tention to me" why are you calling me, alredy I filed the complaint services people has come to serve. I again asked when they will come to my home, his response for that question was when want to come then we will come.

Then I decide to go for consumer forum. I contacted the Nellore district consumer forum judge and explained things what happend. He told file case on these two Narasimha rao and Bharani against their bad services. I decided to file the case IFB company along with these two dealers.

I am requesting all the people who want to buy IFB products please dont buy even the product is good they dont have good service centers arount the world.

This is Sudhakar Again.

I am requesting all the people who were betrayed by the IFB in all over india. We all have to unite to bring down the sales of IFB all over the world by spreading these bad services in the internets to the friends.

Please do the following thing, we suffered alot by IFB, we know the value of money, every is earning in such way except the complanies like IFB. We have to make the people aware of these things so that they can avoid this thing from their home needs permanently.

steps need to take.

1. Create a message with what happend to you clearly along with the shop names and the people who involved in the trasactions with addresses.

2. Daily spend half an hour on internet and send to all the email ids and all the review web sites and post it where ever it is possible.

3. It can defently damage their sales all over india even in the abraod also.

4. No other person should bothered like us by the IFB bloody cheeters.

5. If it is possible we all combindly give publicity in the hindu for a week against IFB.

Thanks.

Again Sudhakar,

I am going to create community in the orkut with the name
"IFB-customer is a goat to us". Please join in this forum and add your complaints in this also, because now a days so many people living with Orkut.

Mr. Sudhakar and his parents, should learn how to use the washing machine. Most Indian machines dont have an anti shake circuitry, or unbalance sensor incorporated in the system, so will tend to vibrate sometimes violently if the clothes are unbalanced at the time of the spin cycle. This is not a manufacturing defect, but a flaw in the design.
All plumbing should be completed prior to installing a new machine, this is the owners responsibility and not that of IFB. If the Machine is not working, Sudhakars parents should read the troubleshooting section of the manual, or have someone read it to them and explain before calling the technician for service.
Mr. Narasimha Rao is the business man that owns the IFB agency, and is not directly concerned, or even remotely bothered with service, now that he has already collected his commission., so you should contact IFB service division.
The original IFB service technician is sick so they sent the delivery boy to pacify you. They have only trained him to see if the power switch is on, as most first time Washing Machine users call the company to complain the machine is broken when actually the electricity department is conducting load shedding, or they dont know that the switch is turned off. If the power switch is on, and the Machine still doesnt work, he is only be harassed by the owners of the machines to do what he was never trained to do or is clearly not his job.
Please ask your sonto draft further letters as poor English wont get you many listeners. Also IFB doesnt have time to provide a full time person to look after your machine. That is your job.

Worst sevice interms of competence skill and courtisy.They nevear set right things in 3 months I have very bitter experience 3 times within the span of 6 months

Dear Shri Sudhakar,

I had the privilege to go through your messages & also the responses against it, I Believe, you must have documented all of the above said.

Please visit the nearest Consumer Disputes Redressal Forum, in your district & seek the Registrar's help to file a Consumer Complaint & seek redressal of your grievances with adequate compensation for Harassments & also indemnification for Economic & Financial damages.

Can you believe, I was in a similar situation of receiving shoddy services from one of the reputed bank, who had intentionally failed to pay the timely interest on FDRs when due, [ I said intentionally because on an earlier occasion, I had dragged them to The Consumer Court for extending deficient services with harassment] . Within 6 (six) months with say 6 trips, I found it was rewarding, they compensated me 10 (Ten) times the amount I was seeking for.

Moral of the story: This only goes to show, that, Please follow the directions of the law it will be rewarding ALL ways.

Yes, you may open a site / publish, for extending assistance to all those effected as is being done by me out of the excessive funds received, thereby trying to complete my mission with a vision of "Comfort the Afflicted & Afflict the Comfortable / Troublemaker" by following the due process of the law.

Believe, you will appreciate this small piece of advise, should I be of any assistance to you in the above, Please do contact me anytime.

U M PRABHU.
[protected]
=============

IFB Elena Washing Machine — service persons not attended

Iam in pudukkottai, Tamil nadu,
The warrenty period is still valid up to 23.09.2009.The machine who attended our house has not attended the repaired with due care.But he has managed to get the signature as if the repair has been cared out correcty.Please sent to your company representative to be rectified defect the washing machine.
MY ADDRESS:
L.chithra,
No;33/3 1st street,
ambalpuram,
pudukkottai(po)
Pin code-622001
TAMIL NADU

IFB Washing Machine Elena — service persons not attended

The warranty period is still valid up to 23.09.2009 The mechanic who attended our house has not attended the repaired due care.
But he has managed to get the signature as if repair has been cared out correctly.Please sent to your company representative to
be rectified defect the washing machine.


BY
L.Chitra 33/3
1st street ambalpuram
pudukkottai-622001
Ph:[protected]

IFB Washing Machine Elena — no service

this is regarding the complaint of ifb washing machine
i complained for it on 15th of july and the complain number is[protected]by the name of sayed arshad hashim despite several reminders and so many calls -there is no response fvrom them -i already have the amc of the machine -i would like to say this is the worst kind of company which doesnt have a service backup-

IFB — No Service backup

My IFB washing machene Senator model is under AMC. Lodged a service call to IFB's customercare on[protected] and the request is registered under No. 4375225 . On 14th a service guy came and checked the machene and promissed to come back the next day with required spares. Even today[protected]after 13 days) nobody has turned up. Calls made to IFB customercare is of no use and nothing happens. They give few contact numbers of officials and nobody picks up any of those numbers. Even if somebody pickups no proper response is given. It is very frustrating to be without a washing machene.

Just looking around if some one could help.

My name is S. ULAGANATHAN staying at Nungambakkam. My mobile no is [protected]. My Email ID is "[protected]@gmail.com"

IFB — WASHING MACHINE NOT WORKING IN WARRANTY PERIOD

WASHING MACHINE NOT WORKING IN WARRANTY PERIOD & customer care center not received my mobile

Toll free number out of order

Your customer care number is not reachable.

My number is [protected]
email [protected]@gmail.com

Regarding error

IFB washing machine model number- AW 60-8061 is showing ERROR 2. And I cannot fix this error. Kindly email me @ [protected]@outlook.com

IFB microwave 20SC2

my microwave is not working...its START button is not working. pls attend my complain...

I am very disappointed to purchase this IFB Machine just because not attending my complaint by the officers/staff of the company. I request the seniors to look into the same because my machine is out of order for the last eight-ten days, I am residing in Delhi at E-2, Minto Road, New Delhi-2, I have also contacted Mr, Amit Anand one of the senior of the company but in vain.My complaint no. is 2415414 dt.12.11.08.

I am very disappointed to purchase this IFB Machine just because not attending my complaint by the officers/staff of the company. I request the seniors to look into the same because my machine is out of order for the last eight-ten days, I am residing in Delhi at E-2, Minto Road, New Delhi-2, I have also contacted Mr, Amit Anand one of the senior of the company but in vain.My complaint no. is 2415414 dt.12.11.08.

ON 1ST october I MADE COMPLAINT ON TOLL FREE NO ABOUT THE WATER LEAKAGE PROBLEM IN IFB SENATOR WAHSING MACHING. DUE TO WATER LEAKAGE, M/SC IS NOT GETTING S/W ON. ITS UNDER AMC.

TILL DATE NO SERVICE PERSON HAS VISITED THE SITE, EVEN TWO MORE REMINDERS WERE MADE TO TOLL FREE NO. IFB CLAIMS THAT WITHIN 24 HRS SERVICE PERSON WILL ATTEND. VERY VERY POOR RESPONSE. EVEN LODGED THE COMPLAINT TO DELHI OFFICE IFB EMPLOYEE. BUT NO ONE IS ATTENDING THE FAULT.

IN PAST ALSO, IFB RESPONSE WAS TOO BAD. DECIDING NEVER TO BUY OR TO SUGGEST ANYONE TO BUY A IFB PRODUCT


I am very disappointed to purchase this IFB Machine just because not attending my complaint by the officers/staff of the company. ON 31ST october I registered first complaint no. 2366915 and followed by complaints no. 2399976 dtd 8th november and 2425601 dtd 15th november. finally one technicia from power mac company visited and advised me leakage is due to damaged rubber packing. we will change in 1 or 2 days. after nobody came.then I called and requested IFB personal mr. rajesh burman sitting in okhla office but response was very poor.i asked mr. rajesh to give sr. manager but he refused to give. also i called owner of power mac. always got reply coming tommorow. yesterday one technician visited my home from power mac and after some repair he told me to use machine tommorow.now i used the machine is in the worst condition.my room got flooded and machine was not box packed properly.
for ur info i bought this machine last year and under 2 years warranty and also i took 2 years extended warranty. I am residing in Delhi at Ashok vihar phase iv

I am very disappointed to purchase this IFB Machine just because not attending my complaint by the officers/staff of the company. ON 31ST october I registered first complaint no. 2366915 and followed by complaints no. 2399976 dtd 8th november and 2425601 dtd 15th november. finally one technicia from power mac company visited and advised me leakage is due to damaged rubber packing. we will change in 1 or 2 days. after nobody came.then I called and requested IFB personal mr. rajesh burman sitting in okhla office but response was very poor.i asked mr. rajesh to give sr. manager but he refused to give. also i called owner of power mac. always got reply coming tommorow. yesterday one technician visited my home from power mac and after some repair he told me to use machine tommorow.now i used the machine is in the worst condition.my room got flooded and machine was not box packed properly.
for ur info i bought this machine last year and under 2 years warranty and also i took 2 years extended warranty. I am residing in Delhi at Ashok vihar phase iv

I have paid for an IFB washing machine at Rythm House NOIDA on 23 Nov 08.
Spoken personally to Mr Gaurav Saxena representative of IFB at Delhi a number of times but machine not installed till date.
It seems to me that your franchise and representative are frauds. They are just not bothered about customers.
Kindly do something before I approach a Cosumer Court.
If IFB cannot meet a customer's requirement, why are you in the market ?
If your representative is useless why not throw him out and cut your costs in to-day's recession.

Very Bad experience with IFB, i have two product washing machine & dishwasher both are not working properly .i m not satisfy ifb tecnistions they r used bad language with coustomer. my w/m have a problem water likege, i registerd a complain no-2438978 at 19-11-08 regarding this problem, but aaj tak ye problem thik nahi ho paayi .

IFB RESPONSE WAS TOO BAD. DECIDING NEVER TO BUY OR TO SUGGEST ANYONE TO BUY A IFB PRODUCT

I purchase IFB washing machine elena-DX on 13/12/08 from laser electronics, surat. At the time of purchase i was given scheme that i will get 4 yrs extended warranty + gifts+ scratch card. But I was only give 4 yrs warranty and despite of repeated reminder I was not supplied any gifts & scratch card though three months has passed.


My ticket no.2536333

please provide me the toll free no and other contact nos. of IFB appliances.I have placed and order and made the payment.I have not received the product.Pl help me. thanks.

My IFB washing machine is not working well, You are kindly requested to depute some engineer to resolve this problem
vasudev

We have IFB washing M/C.6kg automatic. I want to book complaint. I contact your co. authourised representative on telephone at AHMEDABAD ( YES Agency as well as Veer services ). But they cann't responce to us. They give me[protected] toll free no. but this no. is not proper contact no. as voice heard on mobile as well as land line no. at my residance. So I am diaappointed about your company policy. The above washing M/C is under warranty period. If my above washing is not repair in short time, I will go consumer court, & whole responsibility is your IFB company.

I have an IFB dishwasher and IFB washing machine. Both are under repair as the dishwasher smells burning when I switch it on and the washing machine does not keep the timer properly. Since one month I have been trying to call several service engineers and service centres. Till now I have not got any help. I would request the General manager to kindly look into the problem please.

i mr jatin gala have purchased an ifb washing machine elite deluxe in october 2008.that time their was a scheme of an extension warraty of two years i.e total four years from the purchase date.i have called many times to the ifb centre and service centres regarding a documentary proof of my extension warranty period, but no one is answering properly and only givng me the various phone number for that matter.i really do not understand your level of service.The scheme of the extansion warranty was published in various newspaper, it was the festival season.plese do look into the matter.expecting an earlier response into this matter.

Thanking you,
Jatin gala
[protected]

This regarding my IFB Washing Machine Model: Senorita Plus 5 Kg & my Permanent Customer No. is 2220855. The complaint no. 6033208 dtd. 10/03/2011 has not been resolved even after repetitive reminders. With lot of persuasion one technician from New Delhi- Chhatarpur Service Centre came on 15/03/2011 and after checking it was told there was a problem with the on-off switch and the same will be replaced positively on 16/3/11 but till date nobody turned-up neither the problem is resolved. In Delhi service centre your service executive Ms. Gitanjali (ph. no.[protected] & Ms. Rakhee (ph. no. [protected]) even refused to acknowledge our phone calls. I regret to state that still the problem is unresolved. We are facing extreme problems due to non-working of the washing machine. Please resolve the problem immediately.

I complained about my IFB washing machine Supremo Deluxe on your toll free No.[protected] on 17.5.2011 saying that the heater was not functioning. I was given my complaint No. as 6374794. I was told that within 48 hours my complaint would be attended to, but no one turned up.I again made a complaint on 19.5.2011 and I was promptly informed again that my complaint would be attended in 48 hours time. I rang up[protected] in the evening to remind them about the unkept assurances of SERVICE WITHIN" 48 HOURS " unashamedly complaint dished out to all your customers.In response, I was asked to make speak to one Mr.Rajesh (Mob. No.[protected]). As expected, he refused to accept my call. I again went back to No.[protected] and after much coaxing the lady gave me the ID sivak.[protected]@gmail.com
I wish to mention here that I have maintained AMC with you for the last 11years, but of late, your lack of response to complaints as well as the quality of service has hit the rock bottom. Its very clear from the complaints posted here that there is general dissatisfaction about the poor after sales service provided by you. My bitter experience of the last couple of years has forced me to decide not to purchase any more IFB products. I really wish some drastic corrective steps are taken immediately as otherwise, the customers will be forced shift their loyalties to other brands.

P.J.MANUEL.
[protected]

IFB — no response of complaint no 15345752

i surprised that ifb company is so lazy and don't give any response of my above said complaint. complaint no. 15345752 date[protected]

Problems in spin and rinse

sir 2 months back i brought a IFB washing machine in online but nobadys are not come to installation yesterday only open the machine and used that time some problems are having so plz send one service man for service the machine

Sir,

I bought a IFB Senorita Plus washing machine this year. It worked fine for few months, after that it started giving troble.After repairing the machine twice, I was advised by your service people to put IFB stabiliser to solve the problem. Based on their recommendation I bought a IFB stabiliser and fixed it.
But the proble persists and in fact now the machine is not working. I am desperately trying to reach the dealer as there is no service centre available in this place (Kumbakonam, Tamilnadu). Since there is no response from the dealer I am sending this mail to get things to move.

Since this is the second IFB machine in my family I hope to get better treatment. I also believe that this email definetly work and I will get the service immediately atleast in next 24 hours.

Expecting your immediate action and reply,

Thanks in advance,

Felix
[protected]

sir, I am rajasekhar from pondycherry we bought "SENORITA DX " ON or before deepavali. From the buying date itself it is not working properly. Now i was found more than four problems are there in that machine so I want to replace it and need a new machine. my complaint no: 3266435. such a worst service centre peoples. I need immediate reply any one will come from the service center.

Sir, one earnest request ..please change the executives at your service centre in chembur, mumbai...My machine (AW 0806) is not functioning since april 2, 2011..that was the first day i lodged the complaint . one day a technician came to see the machine and told me its a problem with the PCB..and that it would take two dayweeks for the PCB to arrive at their service centre..its been two months...nothing fixed up...i keep callin the customer care as well as three executives Mahendra Kumar ([protected]), manjunath ([protected]) and ramesh ([protected])..Initially they used to take the call and make false commitment that they would without failure send the technician the very next day...which they never did.. Offlate they have stopped taking calls and if at all by mistake they pick up the fone, they hand it to the receptionist at the service centre and make her speak to me... till today my problem has not been fixed... These guys are clever enough to make me sign the AMC and now keep me sinking in water..

Is this your way of handling a problem? this is how you serve a customer?why has my problem not been attended to till date?? are you basically into the business of duping people and making money? Shame on you..the brand and your service

WE PURCHASED IFB ELENAMODEL 5KG WASHING MACHINE 10MONTHS BACK ONLY. SEP 25 TH I COMPLAINED ABOUT THE REPAIR OF THE MACHINE, TILL NOW THE PROBLEM WAS NOT SOLVED, I HAVE TAKEN UPTHE ISSUE TO THE BRANCH OFFICE AT AHMADABAD ALSO, THERE IS ACUTE SHORT OF COMPETENT SERVICE PERSON MAY BE THE REASON, BUT FOR WHICH WHY SHOULD THE CUSTOMER SUFFER, BEING SUCH A REPUTED MARKET LEADER IN WASHING M/C SALES IFB MANAGEMENT SHOULD FEEL ASHAMED OF RECEIVING SUCH COMPLAINTS FOR THE NOBEL CUSTOMERS, MY SELF HAVE RECOMENDED TWO M/C TO MY FRIENDS AND THEY BOUGHT THE SAME TYPE OF WASHING M/C IN JAMNAGAR.THIS MAIL I AM DRAFTING WITH LOT OF PAIN & CURSE TOWARDS THE POOR SERVICE RENDERED BY THE IFB MGMT, WHAT EVER MAY BE UR INTERNAL PROBLEM DON'T MAKE THE CUSTOMERS CRY FOR THE IRRESPONSIBLE ATTITUDE OF YOUR TECHNICIAN.

Ref : comp no . 2223576

C.Jayasankar

[protected]

72-A Sector -11

Reliance greens,
Reliance Petroleum Limeted (RPL) Township,
MOTIKAVDI
JAMNAGAR,
GUJARAT

I have purchased a new Diva cold Washing machine from Shantala-Hospet (ph-[protected]) on 20.11.2008.The shop owner has told me that within 2 days it will be installed and demo by the IFB authorised persons.And had given a mobile no.[protected] of Mr.Niranjan-IFB Belalry to contact for installation. I have waited for 2-3 days and nobody turned. Then I have repeatedly called the shop owner and Mr.Niranjan.But ther is no positive response from them.Simply the answer is I will come today.After 10 days waiting and got frustration from this I have called IFB care on 01.12.2008, they have listened me and given me a no.2485274.And told me that within 48hrs it will be installed.The co operation and response from IFB Bellary is very very poor.

Hi,
I purchased IFB 30 Liter Microven from EZone Chennai after sales despite of regular call no boby turn up to provide services or demo please take necessay action.

Thanks

Amit John
[protected]

From: [protected]@hotmail.com
Subject:
Date: Sat, 31 Jan 2009 19:17:06 +0530

Sir,

My complaint your help line No 39004321 dt 24/01/09
till date my complaint not attend.

24/01/2009 my complaint No2653879

28/01/2009 call complaint help line

30/01/2009 call help line He say service person attend
complaint 31/01/2009 before 10:00 AM

I call service center Phone no[protected]/01/2009)
He says person come your 12:PM today.

Till today Time 7:10 PM my complaint still same
Note My cloths under Machine. your warranty and service
attend within 24Hours.

Thanks

Pradeep Sharma
JB-2C, Hari Nagar,
New Delhi_110064

[protected]@hotmail.com

I AM LOCATED AT ALLAHABAD. PURCHASED IFB MICRO WAVE FROM M/S SANGAM JYOTI, JOHNSTONGANJ, ALLAHABAD.

FOUR MONTHS HAVE PASSED BUT UNDER SCHEME THEY HAVE NOT DELIVERED REABOK KIT - SHOE @ TRACKING SUIT TILL NOW.

THEY ARE JUST GIVING A SIMPLE REPLY THAT IT WILL BE DELIVERED SOON.

SHOES ARE WITH DISTRIBUTOR BEARING NO. & SIZE 10.

CAN YOU PLEASE JUSTIFY AS HOW MUCH CUSTOMER WILL BE USING 10 SIZE SHOES.

THIS IS VERY UNFORTUNATE THAT WORLD FAME COMPANY IS BEHAVING LIKE THIS / CHEATING TO CUSTOMER.

IFB/ Senator 6KG — No response from company and service centre

My washing machine is not working properly, Regarding the complaint I called to IFB service call centre on:
1) 29/05/2009 complaint no.-3083286
2) 07/06/09 complaint no-3114556
But no complaint was processed for further service for the above two complaints. In addition to these I called once again on 13/06/09 but didn't get any satisfied response.

Ever after so many compalints and days of waiting I haven't got any reply from the IFB service providers yet although my senator is in warranty period.

Customer care services of the company are virtually non existant.Poor show, IFB!!

LEADER OR A ROGUE — LEADER OR A ROUG

Hi I am the native of chennai. I would like to say something about the public nuisance created by worst political people. This is almost common in our daily life seeing the ruthless behavior of some political parties in our country. Myself and four of my family members in three two wheeler’s went for mangadu temple. On the return we met this worst scenario’s.

In Tamilnadu especially the chennai we can coin a very small political party named Pudhiya Bharatham Katchi founded by Late. Poovai Murthi. His brother jegan murthi now the acting leader of this political party. This party celebrated September 12th on the remembarance of late poovai murthi by remitting blood camp were held at Karaima nagar (the way from anakaputhur to kunrathur – exactly Poonamallee route).

I have seen many blood camps operated politely. This poovai’s blood camp was totally different. High volume speakers utilized through the road the function was held. Traffic was totally blocked. Near to the camp a police helpline will be there. Eventhough the traffic helpline booth the traffic was not controlled. The party vehicles almost parked on the roads and they d’nt bather about the pulic inconvienience. The party drivers even drove the car very rash to reach the function spot. The party leader who is in acting role and tied up with the acting government. The leader knows everything and why can’t they ruled out the discipline. If he agrees the violation of rule how he can serve public. We can see all the walls pasted his photos and his brother photos.

Where is the country going?

Where is the question of morality?

How this sort of people elected by a public?

Hope responses.

fully agreed and such worst cheating worst company internationally

ifb digital 7 kg — poor service/ not attendance of call for repairing of washing machine

the company allotted complaint no.2288456 dtd. 9.11.2008 for repairing of our washing machine -IFB digital-7Kg, which is in warranty period. but till the date nobody from company's side came and repaired the machine. and we are help less.

IFB EX-PLUS washing machine — change of cabinet

I complained on 22.9.08 and got the complain number 2207403 on your 24x7 helpline number . Your technician came and said that the cabinet has to be replaced. I gave him the go ahead to replace the cabinet. But till date I have not yet received any of your personnel or information regarding this. Yesterday (19.10 )I received a new complain number 2316558 . As my machine is under AMC, but still I am facing huge problems . I hope you will kindly look into the matter as soon as possible.

IFB FULLY AUTOMATIC DIGITAL MODEL — STOPPED WORKING WITH NOISE

I AM IN AHMEDABAD MY IFB WASHING MACHINE STOPPED WORKING SINCE LAST 12 DAYS (COMPLAIN NO[protected] INSPITE OF THE REPEATED REQUEST MORE THAT 25 TIMES TO THE HELP LINE NO SERVICE PERSONS ARE ATTENDING THE MACHINE .NO HIGH OFFICIALS OR RESPONSIBLE PERSONS PHONE NOS ARE AVAILABLE FOR CONTACT .
[protected], 32915253, [protected], 30189466, --ARE THE NOS ON WHICH I CONTACT MORE THAN 25 TIMES AND THEY ALWAYS TOLD ME ---STAY AT HOME WE ARE COMING SHORTLY AND I WAIT FOR THEM SINCE 7 DAYS WITH LEAVING MY ALL IMPORTQANT WORKS .THIS IS VERY DISGRACEFUL FOR THE COMPANY AND A BIG PROBLEM FOR ME THAT I HAVE NO HOPE OF SOLVE MY MACHINE PROBLE IN NEAR FUTURE .AND ALSO AS IFB CUSTOMER I DON’T HAVE ANY OPTION AND CONTACT NO. OF RESPONSIBLE ONE TO WHOM I APPROCH .THIS IS REALLY VERY SHAMEFUL FOR COMPANY .

Washing Machine 6 Kg Fully automatic — Old complaint still pending

I had lodged a complaint some time back about improper drying and washing soap being left in the washed clothes.
The complaint is still unresolved.
Please get it attended at M-69, Sector-25, Jalvayu Vihar, NOIDA-201301.
Tele-[protected] & [protected] (Mob).
Thanks,
Wg Cdr S.C. Bhutani.

IFB products are very highly priced and their deallers are very arrogant. The feel as if they are doing a favour by selling an ifb product.

1. No proper information about the product in various franchise like pursasaiwakam, perambur, moolakadai.

2. the differenciation between the ifb products itself do not known to the sales executive like IFB Elite with ifb senorita.

3. if there is any direct dealer for ifb in chennai kindly mail us the details

4.the exact rate chart if any

Date : 13.05.2009

To,
The Quality Head,
IFB (Washing Machine),
GOA.

KIND ATTN. : MR. RAJESH SHETYE

Sub : Regarding the trouble in my IFB fully-automatic washing machine ‘DIVA’ model.

Dear Sir,

As per my discussion regarding above with your Quality Head, Mr. V.S. Parihar (at Bhopal), the case is still pending for your kind consideration.

Although you would be aware of the case, but still I would like to bring the same to your kind knowledge that my washing machine tears cloths. Ordinary/thick cloths torn like a cut and hosiery/vests, etc. get holed in a group.

Almost none of you executives could detect the defect, even after 6 months’ continuous every type of check up on-site/off-site. I know such cases do not arise in branded item (that’s why people buy branded), but rarely they do, and this could be one of them.

In fact, the problem was from initial but I observed it later and since then I have been complaining the same since last one year, but still the problem persists. I’ve got fad up with the problem because my cloths are being damaged, and the matter is still not being taken seriously. I may approach for my rights to consumer forum.

I request you to please send my cloths back (which have been taken by your executives with a promise to return within 10 days or payment will be given, but even after 1½ months lapsed neither has been done). Should I collect them also from court ! It would also be given to the media as well.

IFB is worst... in service...selling they will sell as its best machine. then we will feel that its junk nothing else...

IFB Ex.Plus Washing Machine — fault in machine

i repeat my complaint.
machine vibrate & change direction.
this complaint no. is 5-6.

IFB fully-automatic washing machine IS WORST PRODUCT AND SERVICE IS POOR...

IFB Service Center

I have a Digital EX 6 kg - Neptune, Serial no 06.101778
On 2 years extended warranty

Complain # 3337424 recived from the Chennai based call center called " Aegis"

The first complain was lodged on 3rd July '09 and today it is 21 - 8-09

We have visited the service center and made several request. The enginers just come in and make some correction only to face the same problem.
We have tried our best to contact the senior service engineer Mr Rajendra Mali but he does not now pick up the phone. If we manage to contact him his standard answere is we will take care of it today

Please give us details for further escalation

Anuradha Duttagupta
A 13, 202 Florida Estate Keshav nagar Mundhuwa - Pune 411036

Dear sir

I had purchased a IFB Washing Machine- Executive Plus during August 2000, and I have been taking AMC's regularly from the expiry of warranty period. For the past two years the service offered by JS Engineers is very very worst, and now for the past one month the machine is not working. They had informed me that they have to change the drum and the cabinet also.

They had informed me that I have to change the cabinet, which would cost around Rs 3000/- and they will change the drum, I have been kicked from pillar to post, and still the machine is not working till today.

Today somebody has brought one cabinet, and they found that the cabinet was not suitable, and they have brought a used drum for replacement, and they have dismantled the machine and it is lying as this is a work shop (in my house). I had already spent around Rs 1500/- during 23rd July 2009, and still the machine is not rectified.

This is to inform you that the AMC expires during Feb 2010.

I am regretting why I had purchased an IFB Machine, and I dont want to change my machine to IFB and to go in for some other brand, which offers good service.

I want to send my complaint to the consumer forum, as I am not getting any proper response from your side.

J Viswanathan

IFB EXECUTIVE ELITE — WANT TO CHANGE DRUM

MY IFB WASHING MEACHINE WER REPAIRED BEFORE THREEMONTHS I COMPLAINT VIA PHONE,MAIL ETC...... MY COMPLAINT NO :3889158 STILL NOW NO ONE TO COME TO CLEAR THE FAULT ................. IFB SERVICE IS VERY POOR

I have bought a IFB washing machine model-Elite about a two-three months ago and after the usage of 1 month the washing machine has got a problem and the service people came and said that the board has to be replace.So, I told okay and they told they will replace the board in next 2 days but the did not.When I phone them they say that they will do it tomorrow tomorrow and tomorrow but the haven't still come.I gave the complaint on June 12 but they did not come still.I had another IFB washing Machine model-Digital.It had also got many problems that replacing the board, baring, etc.I am not at all happy with the service and appliances they sell.I am really disappointed with the service and appliances they make.Sometimes, when I call them they just cut the phone and I am very disappointed with IFB.

We possess an IFB Digital Washing Machine. It is the top of the line machine and I spent good money to purchase it. it wasn't even one year old when the hot wash stopped working. I kept running it on a shorter program hoping it might start working on its own. Finally, when it didn't get alright we lodged a complaint and a technician came over to see the machine. He told us the "heater board" would need to be changed and this would cost me app. Rs 5000/- we told him we would pay whatever it costs as long as he got us the proper bill from the company. He said he could not assure that and for that we should speak with the company franchisee for Gurgaon, Mr. Bhatnagar whose shop is located at DLF Qutab Plaza, DLF City Phase 1.

We called him up and his reply was that there is no way the company bill would be shown to us, we would receive only the invoice from his service centre. When we reiterated that we should not be overcharged he said the change of the heater board would cost app. Rs 2500/-. We told him to go ahead and get it changed, thereon he said we should pay him the money in advance only then would he get our complaint attended to. Even though we agreed no one came up to service our complaint.

After being frustrated for more than a week with a faulty machine we decided to go and meet Mr. Bhatnagar at his shop only to be shocked by the response from him. The moment we entered he started shouting at us, saying "your complaint will be attended to as and when we have the time and also make sure you give me the money in advance before I order the part". This really surprised me since we also own another IFB clothes washing machine and dish washer and whenever we've had problems with these they have been repaired without any difficulty and without paying any advance. We also own many other refrigerators and freezers of various companies which have been repaired without any difficulty. I would really appreciate if my machine could be fixed at the earliest possible.

Hello!
Please refer my e-mail of 14 Dec 08 and I was allotted ticket No 2548688 dt 15 Dec 08. The problem has still not been resolved and I am still facing the following difficulties on my Washing M/C. I am repeating the problems/difficulties:
1. Proper cleaning/washing is not taking place, as the traces of foam of the washing powder still coming when we open the main loading door of the M/C.
2. The complete drying of the clothes (whatever was being done initially) and in fact the water is dripping as and when the clothes are being hung on the rope.
3. The Water outlet extension pipe needs to be changed.
I tried to BOOK the complaint at DELHI CALL CENTRE at[protected] at 1432 hrs on 19 Dec. 08 but there was no reply and I could not book the complaint.
However, I was highly impressed and please (for your collecting information about the satisfaction level of the customers) when I got an SMS from (Mob # [protected]), asking for SMSing my comments, as YES or NO. But the happiness was very short lived, since the SMS wrongly quoted that my problem has been resolved, whereas the problem still exists. Also even after my SMSing my reply as ‘NO’, nobody has bothered to call me up and ask for reasons of my dissatisfaction.
You may like to intervene and resolve the issue.
Thanking you,
Yours sincerely,
Wg Cdr S.C. Bhutani.

Hey Bhutani,
if you are from 50 DEO, write to me.

Rajan

I purchased in March 2005 IFB senorita plus for Rs.18, 000/- and no worth for buying machine. With in 3 years 3-4 times repaired.

Now water is coming from front door. We are not using regularly also. Once in week we use. One day we switched on machine and started doing some other work. I observed after 1/2 hour room was full of water. Water is not going thru outlet through front door lot of leakage. To remove that water I struggled 1 hour. It is not No.1 or world calss washing machine. Now I given for complaint for repair they need 48 hours.

Suggestion to new buyers Please don't buy IFB.

rammu creations — not attand phone

dear sir
We are tirupur we last satur day sent one parcel tirupur to
Chennai But the parcel could not rcd,so we call your tirupur
office but they don't attand Full ring in 10times more
Your office phone no[protected] and 2244846
pls serve good response in customr

I am also having same experience with the great IFB Dishwasher service. The very next day of installation, it gave problem & last 15days (half month) I have been calling them to attend the job. But no response. Within a few days, I will go for put a complaint against IFB SERVICE CENTRE, VISAKHAPATNAM, in consumer forum.

I will suggest all my friends not to use any IFB product.

BORGOHAIN
VISAKHAPATNAM

IFB DISHWASHERS ARE MADE OF SPURIOUS AND OUTDATED PARTS. THE COMPANY APPOINTS FRANCHISEES IN SOME STATES OF INDIA TO PROVIDE POST SALE TECHNICAL SERVICE. THE FRANCHISEES FLEECE CUSTOMERS AND PROVIDE THIRD RATE REPLACEMENT PARTS NOT MADE BY IFB. IFB DISHWASHERS COME WITH VERY EXPENSIVE RINSE AID & DISHWASHER POWDER, THE POWER CONSUMPTION IS VERY HIGH, THERE IS HIGH NOISE IN THE MACHINE AND LEAKAGE OF WATER AND POOR DRAINAGE. THE SERVICE PERSONNEL DO NOT PROMPTLY ATTEND TO COMPLAINTS. THE CALL CENTRE FOR IFB IN BANGALORE FAILS TO ESCALATE COMPLAINTS AND FOLLOW UP. IFB AND ITS FRANCHISEES COLLUDE AND SELL REPLACEMENT PARTS THAT ARE FAR TOO EXPENSIVE..

IFB - Washing MC and Dishwasher — Very poor response

I have recently bought IFB Dishwasher and Washing M/C but inspite of their commitments of installing the same on Sunday ther are not ready to come even on Monday. Every day they are postponing the dates. I never expcted such a poor response from IFB.
If they don't come forward today i am willing to write officially.

service centre , visakhapatnam — Non supplying of dishwasher accessories

I have obtain a request no.44017 on 13th. august 2008 for delivery of 2 KG of dishwasher salt, which was ti be attended within 48 hrs. but till today i have not been delivered the product.

Biggest mistake of my life!!!I keep asking myself why did the thought of buying this dishwasher come to me.Its only a waste of my 25, 000.Purchased Neptune dishwasher in Feb, 2007.Ever since right from getting through the call centre number, then receiving the salt, washing powder etc. and lately after a crucial 2 week wait for the technician after repeated reminder calls from my side has been a tough fight mentally.You call one person that one will switch you to another then another and so on it continues till you are completely frustrated and offer some warning to that person, a little something is actully done.All that I can say is I would never ever ever recommend anybody to buy a probuct of IFB.All you would receive is disappointment and frustration.

Hello Everybody
I have purchased zephyrEX DishWasher of IFB in Sep 2008. After purchasing machine, I was given a kit of Salt, Powder and Rinse Aid. Now from last 25 days everyday I am begging to IFB SERVICE CENTERS for new kit of powder and rinse aid. Every day I am wasting half an hour for follow up. Each of them, representative gives new numbers from here and there, I called from Bangalore Service Center to Ahmedabad branch office, and every day they are saying foolish statement of wait for 2 days, wait for 2 days.If such a situation continues, then there is no meaning of Dishwasher. I have to again go for "KAMWALI". I CAN NOT UNDERSTAND, MACHINE OF 25000RS IS RECEIVED WITHING TWO DAYS OF PURCHASE ORDER AND ITS POWDER OF ONLY 250RS REQUIRES MONTHS TO BE DELIVERED. VERY VERY POOR AFTER SALE SERVICE. WHAT IS THE MEANING OF MONOPOLY OF THIS DETERGENT AND RINSE AID.
If any body has another source for this dishwasher detergent and rinse aid in Gujarat, please tell me. I will go for that detergent, otherwise this machine will become a SHOWCASE PIECE.

had an ifb washing machine for years and was at the mercy of their extraordinarily poor service providers They have taken on ocassions over a month to attend to the machine which gave trouble perpetually. will never buy or recommend any ifb product. ifb NEVER

The company is putrid. I have abought a dishwasher 14 days back and no one from the company has turned up to install it. They keep making excuses. never buy a product from them

i am looking for semiauto commercial dish washer

Hi Everybody, Purchased IFB Neptune dishwasher 4 months ago. Its biggest lifetime mistake made by myself. IFB is useless company and service is very very worst. We need to beg them to solve our problems. So for all consumers, my personal suggestion is that please dont buy any of IFB products in your lifetime. Better to wash utilities of yr own rather then begging IFB.

Hi

Please dont buy IFB products in yr lifetime. I made mistake in purchasing IFB dishwasher 4 months ago and last 3 months we are washing our utilities using servant maid. I lost Rs 25K as well as peace of mind. IFB products useless in standard and quality. Also they use very low grade materials to built their product. IFB service is one of the very worst and we can award them for worst service provider.

I have similar experience. I have a neptune dish washer. They took two weeks to install after purchase. the service people were rude in replying the queries. Now that I need to buy the watersoftening salt and wash powder, they say i have to buy at least 5 packets for delivery. And their phone never works.

well, I'm never going to refer IFB stuff to anyone...Just hate that name now...they tell us to buy contracts for servicing...and they never come to do some servicing..and when The contract is over...they come back again and tell us to get another contract for the servicing..and they disappear again...I mean what the hell is that? I went to service center on Monday..They told us that they'd come to our home next day...and as usual they are not here...The hell I'll wait for that again? I'm busy with my own stuff too... I gave them a full day to come..but they ain't..If they are doing it again, I'm going to put an FIR or go for consumer forum.

I am given complaint from dated 25/02/09 to 22/04/09 six times last Ticket number is 2950412 dated 22/4/09, Neptune dishwasher is not working, your technision is attend the complaint not properly
he doesn't know the technical problem, kindly arrenge the skilled /Exp, Technision or service person,

i am having the same fate. The only diffenece is the complaint started the 2nd day .

IFB Dishwasher — No service despite AMC

Despite several reminders and followup with IFB on dishwasher complaints there is not service provided even though they have collected full AMC contract amount.

Not sure if Indian Judicial system has any solution to this - if not then we will prove to be a truly third world country.

may some one, any of you all people, can call my wife on[protected] or[protected] to advise whether to buy or not to buy ifb nepture dish washer. you can also use mobile phone[protected]
thanks

I had purchased dish washer through order no.71603.from IFB appliances, but I have not received free gift hamper of IFB as was promised.more than 20 days have gone.
Will some body tell me where from I can get the powder, salt and softener etc (other than the IFB ).

I am thoroughly disappointed with IFB's service overall. Very poor installation service and improper instructions on regular maintenance. I realized this only after my most recent breakdown of my dishwasher. I agree with everybody's comments that IFB has the worst record for service. Even after repeated calls, all I hear is that the part has been ordered, and that it will get done. The technician who I call passes off the blame to someone else and gives me somebody's number. Overall, everyone is rude and doesn't care about providing good service. It is close to 2 wks since my dishwasher broke and still there's no sight of any service. I must say that the technician did come to take an initial look, but has not turned up to fix the problem. I wish I had never bought an IFB product. Moreover, there is no central contact number anywhere on their site. The register a complaint and feedback sections never function. I am wondering if they have been deliberately disabled. My advice to all out there: Never buy anything from IFB.

The IFB service is really bad, the engineers just dont respond at all. Would not recommend IFB for this reason.

I bought a IFB dishwasher from Lanmark Kottayam on[protected] and the very second day the switch
developed a complaint and after repeated calls no one has come from the office concerned.
Mohan kuriyan

IFB Dishwasher — The worst aftercare ever

I have had a complaint with IFB for 6 weeks now. I call roughly twice a week (moving to daily from now) and am always told someone will call me. Nobody does. I have never experienced such appalling customer service in my life. They even tried telling me that the dishwasher was not under warranty at first. However as there is a 2 year warranty and I purchased it new and have only been in India for one year... They have finally accepted this after I offered to show them my passport to show when I arrived. Outrageous doesn't even come close and I am wasting so much time on this.

Matt, Delhi.

Even i agree with other complaints. Service is very poor specially in New Mumbai and there technicians are not qualified and trained each time when i complaint about the drying system each technician gave me different problems finally i stopped calling them. Even i[censored] order for rinse aid/salt or detergent one need to wait for a long time so i prefer to buy it in bulk after sales service is very POOR. Even I would never suggest anyone to go for IFB PLEASE DO NOT BUY ANY IFB PRODUCT

I too have an AMT but of no use as customer service is not responding. Is there any IFB office in Bangalore where one can go and talk instead of talking over phone.

Well it is now 17 November and IFB have yet to fix the problem with the dishwasher, or even call me to say they are coming. I have never experienced anything like this. If you are considering buying an appliance, do yourself a favour and DON'T buy anything from IFB. No customer service, no culpability and the machine is still under warranty for 6 more months! Possibly the worst company/products out there.

IFB - Dishwasher NEPTUNE — Bad quality service

Hi,

I possess an IFB Dishwasher for the past three years. I have been having continuous problems with the performance of this machine since the last year.

The biggest problem is the service that the service centre in Pune provides. The issues are as follows:

1. Lack of professionalism and bad response time. Lot of follow up required even for their attention though I have signed an Annual Maintenance Contract
2. Lack of knowledge of the product by the service personnel
3. Lack of availability of the necessary spare parts
4. Lack of availability of the consumables for the dish washer

I would like to register this complaint with the consumer forumn to ensure better quality service in neat future.

Thanks for the expected help in this regard.

Mandar Thakurdesai

IFB — No customer service or response despite contacting them for one month

We live in Chennai.
We had purchased an IFB washing machine 2 years ago. The product has crossed the warranty period. However, it is under Annual Maintenance Contract (AMC).
We are having a problem with the washing from the past one month. We are contacting the customer care/service center from the past one month. They say they have registered the complaint and will be sending a mechanic to repair the fault every time we contact them. There has been no response from them. We have contacted all the people from the lowest to highest level in their company but each one points a finger at the other and there is no action taken. This is going on from the past one month. They promise us they will be sending technicians every time we call them within 24 hrs but no one turns up. Because of this, we are forced to cancel our programmes and wait for those people but in vain.
So, I want the money back which we had paid for the AMC and a proper compensation.
P.S: If I have ever given this complaint , it is out of sheer frustration. This might be a big issue to some and a small issue to some others but from my position, it has been a big headache. I have only been running my phone bills.

IFB is a good product but their service and attitude of service people is pathetic. despite having AMC, problems have not been attended and calls are not being attended. RIDICULOUS servise set up.

oh i too had a very very bad experinace with there service in chennai ...these sevice men hardly know to attend repairs...they dont know the meaning of service also ...if they had to sustain in the market they hav to take these words seriously ...if they take it serious hope they wil make my mac bak to condition ...totally uncommited people..

I AGREE WITH THE COMPLAINTS. THE MECHANIC DEPUTED BY THEIR CONTRACTORS/ SERIVICE
CENTRE FOR REPLACING WATER INPUT PIPE WHICH WAS DETACHED FROM THE WATER TAP AS PER MY COMPLAINT CAUSED DAMAGE TO ICU BY OPENING THE MACHINE BOX WITHOUT MY CONSENT WITH THE INTENTION OF MAKING MONEY. THE MACHINE WAS IN WORKING ORDER A DAY BEFORE HIS VISIT AND THERE WAS NO
REASON FOR OPENING OF MACHINE BOX AS MY COMPLAINT WAS FOR REPLACEMENT OF WATER PIPE ONLY.HIS INTENTIONS FOR MAKING MONY BY CREATING FAULT IN ICU WAS PROVED
WHEN A SECOND TECHNICIAN WAS CALLED ON LODGING COMPLAINT WITH THE COMPANY BRINGING THE WHOLE ISSUE TO THEIR NOTICE., THE SECOND TECHNICIAN CLEANED THE ICU AND STARTED THE MACHINE WITHOUT ANY REPLACEMENT OR REPAIR.
NOW AFTER ABOUT THREE MONTH THE MACHINE STOPPED WORKING AND A
TECHNICIAN CAME AND REPLACED ICU AND STARTED THE MACHINE..BUT AFTER
SOME DURATION IT WAS FILLED WITH WATER AND STOPPED.THE TECHNICIAN ADVISED FOR REPLACEMENT OF PUMP.
I FAIL TO UNDERSTAND REASON FOR POOR QUALITY AND SUBSTANDARD PARTS
OF THE MACHINE. SUPPLIED BY SUCH A REPUTED COMPANY. I ALSO FEEL THAT THE TECHNICIANS BEING DEPUTED BY THEIR CONTRACTORS/SERVICE CENTRE
ARE INEXPERIENCED AND UNTRAINED FOR HANDLING SUCH SOPHISTICATED MACHINE AND CREATE PROBLEMS FOR THE CUSTOMERS WITH THE INTENTION OF MAKING MONEY .THE COMPANY HAS NO CONTROL OVER SUCH CONTRACTORS
AS THE DO NOT TREAT THE COMPLAINTS SERIOUSLY .THEY MUST DEPUTE WELL EXPERIENCED ENGINEER OF THE COMPANY TO LOOK INTO THE DEFECT AND REPORT.
MY MACHINE HAS BEEN DAMAGED BY THE CONTRACTORS OF THE SERVICE CENTRE..THE COMPANY SHOULD INVESTIGATE IN THE MATTER WITHOUT DELAY.
VEENA HANDA/SK HANDA
[protected]
[protected]

i lodged complate many times no responce pl take action
smt zareena-gokak-591309

On 27th August 2010 I had purchased a dishwasher and the dryer was not functioning. After lots of persuation, it was replaced on 5th September 2010. Again the same problem experienced. Mechanic has very limited knowledge about electronic and electricity. Mechanic was telling that the plug point was not earthened that is why the dryer is not functioning. This reason very difficult to understand. Again complaint lodged for replacement, God knows what will happen. The customer service particularly at Delhi is very very poor.
Try to avoid purchase of IFB Product.

IAM MRS SRINIVASAN PRRMANENT ID2182051 AND COMP NO 121592 DT[protected]

I WOULD LIKE TO ADVISE ANY BODY NOT TO PURCHASE IFB DISH WASHER. VERY POOR
CUSTOMER SERVICE. IF THE COMPANY IS NOT ABLE TO PROVIDE THE SALT AND RINCE AID ETC WHY AT ALL THEY SUPPLY THE ITEMS.MYSELF BEEING AN EMPLOYED WOMEN ADVISING ALL MY OFFICE FRIENDS NOT TO PURCHASE ANY IFB PRODUCT.TODAY THERE IS AN AD IN TIMES OF INDIA FOR IFB PRODUCTS. IS THE COMPANY NOT ASHAMED OF RECEIVING SUCH COMPLAINTS AND STILL TRY TO SELL THEIR PRODUCTS?

IFB-NEPTUNE DISHWASHER — Sudden break down of dishwasher !

Dear Sir/ Ma'am

This is to bring under your kind notice that I, Ashish Gupta have IFB-Neptune Dishwasher and it has sudddenly broken up due to some reason.We have been trying to fix it up but unable run it.It is causing my family some serious troubles. I am sorry to say but I am highly disappointed by your after sale services as despite of repeated complaints made to your customer care executives no action has been taken yet. This is my fourth complaint to you. Plz look into the matter and send across some executive ASAP to fix it to below mentioned address-

Ashish Gupta
House no. 1580 A, Raj Block
Naveen Shahadra
Delhi -32
M:[protected]

It is surprising that a company like IFB has such useless dealers/service centres who NEVER respond to your calls for the detergent. I am in Pune and for the past over two weeks the dealer has been promising to deliver the powder within "two days"...and I am still waiting.

I HAVE PURCHASED DISHWASHER APPROX. in OCTOBER 2009.there was a problem in august 2011.IN SPITE OF REPEATED CALLING THEY TOOK AROUND 10 DAYS TO ATTEND TO THE COMPLAINT AFTER WHICH IN SPITE OF REPEATED REPAIRS THEY COULD NOT RECTIFY AND THEY WANTED TO TAKE MACHINE TO THE SERVICE STATION TO CHECK THE ACTUAL PROBLEM.IT TOOK ANOTHER 15-20 TRANSPORT THE MACHINE.THAT WAS ON[protected].TILL NOW THE MACHINE HAS NOT BEEN RETURNED.THIS HAS HAP[PENED IN SPITE OF CALLING REP[EATEDLY, MAY BE AROUND THIRTY TIMES.WE HAVE AN EXTENDED WARRANTY OF 2 YEARS WHICH WILL END IN OCTOBER 2012.SAME THING HAD HAPPENED DURING THE PREVIOUS YEAR.EVERY A CALL IS MADE A DIFFERENT PERSON WILL RECEIVE THE CALL AND EACH OF THEM WILL REPEAT THE WORDS"SORRY SIR I WILL SEE THAT YOUR PROBLEM WILL BE ATTENDED WITHIN 24 HOURS., BUT NOTHING WILL BE DONE.
I WILL STRONGLY RECCOMEND NEVER TO BUY ANY IFB PRODUCTS.THE SERVICE IS PATHETIC AND THE PEOPLE ICONCERNED ARE VERY CARELESS, CALLOUS INHUMAN AND NEVER CAN UNDERSTAND THE PROBLEMS OF THE CONSUMERS.
DR.A. UDAY, BANGALORE

Dec 4, 2011: We have an IFB Zephyr dishwasher purchased on 8-7-2007. It is under renewed AMC. At 4 p.m., I lodged a complaint on[protected]Complaint No.7772257, ID No. 1109473) that the dishwasher was not functioning. I was told that within 24 hours, a Serviceman would visit.
Dec 5, 2011: Two Servicemen visited at 2 p.m..Spent 10 mins and said Control Board needs to be replaced, will return when the part becomes available. Said we can use the machine in cold wash but had no time to demonstrate how!!!. Later, we tried to do a cold wash. It did not work. Phoned the call centre who asked I speak to Mr. Michael on[protected] or 24475969. I tried but Mr. Michael was not well, so had gone home. No one could give me a satisfactory response.
Dec.6, 2011:9.45 a.m. spoke to Mr. Michael, who said he would phone me in a half-hour. He did, and promised that the part would be changed today. Welcome News when others in the set up were saying that it may take 2 or 3 days! They even said that the Company only promised a Serviceman's visit in 24 hours and no commitment when repairs would be completed!! Anyway, I was happy to get Mr. Michael's helpful promise that a serviceman would install a new part today.

What IFB needs is more Michaels. The only way to improve their Service, which, I agree needs much attention.

Service of IFB dishwasher is baddd! Called them several times for supply of powder and service.. NO response!!

IFB washing machine : water leakage

I am using IFB washing machine, huge water leakage is there.

IFB DIVA WASHING MACHINE — NON AVAILABILITY OF SPARES

WASHING MACHINE PROBLEM COMPLAINT BOOKED ON 5/6/09AND ATTENDED ON 10/6/09
INDENT FOR SPARES ON 16/6/09 AND TILL TODAY PROBLEM IS NOT SOLVED.IMMIDIATE ACTION WILL BE EXPECTED.

IFB DIVA WASHING MACHINE — not working

washing machine model:Diva, serial no. wt div B 035053. complaint no: 5179358
we complaint in customer service for pass 4 days but they wont response us

IFB DIVA WASHING MACHINE — COMPLAINT

have complained LAST MONTH for my IFB(Diva) washing machine and complain no.-5343774 but nobody came to check it.
D.K.SHUKLA
MBL[protected]