IFB Industries Complaints & Reviews

IFB / Elena — MACHINE IS NOT PROPER WORKING

I HAVE PURCHASED A WASHING MACHINE BEFORE ONE MONTH FROM IFB- ALENA COMPANY. HIS SHOW ROOM IN FARIDABD NIT-5. BUT HE IS NOT WORKING PROPERLY. I HAD COMPLAINT MANY TIMES IN SERVICE CENTRE & EXECUTIVE ATTEND THE PROBLEMS BUT HE IS HELP LESS UP TO TILL DATE.

MACHINE IS VIBRATING COUNTINOUSLY (FROM ACTUAL PLACE TO 10 FEET.)

my home address :-- H. NO. 1162A, SECCTOR- 23A, HIG FLATS FARIDABAD

MOBILE-- [protected]

we request you to take action on the person who is not giving proper response to us.

IFB / Elena — BOARD PROBLEM AND REPLACEMENT

i am from chennai i had informed 2 service for many times about the non working of washing machine for more then 5 times there is no response from their side... they r expecting money from the customer there is warrenty with us pls take any action regarding customer care

I bought the IFB EXECUTIVE PLUS MACHINE on 17-jan-2008 from NEXT RETAIL SHOP #375/422, M.T.H
ROAD, AMBATTUR, CHENNAI-600053.

The time we started using the machine we are having the abnormal rotation, vibration from the machine.We are still under the warranty period but we have serviced the machine more than 10 times by whom you Directed to i MATRIX CONSULTANCY no 1/7, kalavanar colony, 4th street annanagar west
extenstion, chennai-600101.

I am really really fed up with their Service and 'customer care initiatives'
the day we logged a complaint on 3th december 2008 and It is already 4 month and it is still not rectified.
Complaint no. is 2521893

The service men’s who sent by the Manager Mr.Rajesh his mobile no [protected]
HE is not that much well versed in handling or rectifying the problem. he never turn to our call.
Whenever I make a call to Call Centre/Service Centre staff they say that it will done today... and I am
waiting for today to come. They are always ready with the excuses like Engineer is ill or we don't have
parts. These guys hardly pick the phone and I am not able to find a single contact where I can escalate
this.

By mean time i Raised a REGISTERED letter
Complained to the

1.NEXT RETAIL SHOP,
ambattur.

2.i MATRIX CONSULTANCY,
Anna nagar.

3.IFB Industries Limited,
Calcutta.

on 17-01-09 but also no Response from their side

My machine is under Unserviceable condition form the date of 03.12.08 till last month and it is without any use till now and it is totally down now.

I want to bring to ur notice the pathetic service being provided by your company.Many complaints have been logged from last 120day's days at your customer care but till date no proper resolution has been provided.
Pls get the same resolved in next 24 hours or I will be forced to go to Consumer court

If this condition persists, we are
sorry to say sir, we will have to inform oour nears, not to purchase IFB WASH
MACHINE, as far as AMbattur is concerned . Please see to it seriously .


Kindly take up the issue with the concerned and please help me get proper relief from IFB.


thanking you,

srinivasan.B

I bought the IFB EXECUTIVE PLUS MACHINE on 17-jan-2008 from NEXT RETAIL SHOP #375/422, M.T.H

ROAD, AMBATTUR, CHENNAI-600053.

The time we started using the machine we are having the abnormal rotation, vibration from the machine.We

are still under the warrenty period but we have serviced the machine more than 10 times by whom you

Directed to i MATRIX CONSULTANCY no 1/7, kalavanar colony, 4th street annanagar west

extenstion, chennai-600101.


I am really really fed up with their Service and 'customer care initiatives'
the day we logged a complaint on 3th december 2008 and It is already 4 month and it is still not rectified.

Complaint no. is 2521893

The service men’s who sent by the Manager Mr.Rajesh his mobile no [protected]
HE is not that much well versed in handling or rectifying the problem. he never turn to our call.

Whenever I make a call to Call Centre/Service Centre staff they say that it will done today... and I am

waiting for today to come. They are always ready with the excuses like Engineer is ill or we don't have

parts. These guys hardly pick the phone and I am not able to find a single contact where I can escalate

this.


By this time in between this month
i Raised a REGISTERED letter
Complained to the

1.NEXT RETAIL SHOP,
ambattur.

2.i MATRIX CONSULTANCY,
Anna nagar.

3.IFB Industries Limited,
Calcutta.

on 17-01-09 but also no Response from their side

My machine is under Unserviceable condition form the date of 03.12.08 till last month and it is without any

use till now and it is totally down now.

I want to bring to ur notice the pathetic service being provided by your company.Many complaints have been

logged from last 120day's days at your customer care but till date no proper resolution has been provided.
Pls get the same resolved in next 24 hours or I will be forced to go to Consumer court


If this condition persists, we are
sorry to say sir, we will have to inform oour nears, not to purchase IFB WASH
MACHINE, as far as AMbattur is concerned . Please see to it seriously .


Kindly take up the issue with the concerned and please help me get proper relief from IFB.
my mobile no :[protected].



thanking you,
srinivasan.B

I want to bring to ur notice the pathetic service being provided by your company.Many complaints have been logged from last 30day's days at your customer care but till date no proper resolution has been provided.
.
If this condition persists, we are sorry to say sir, we will have to inform our nears, not to purchase IFB WASH MACHINE, as far as I am concerned . Please see to it seriously.
.
Kindly take up the issue with the concerned and please help me get proper relief from IFB.
.
I have called Sharat Kumar (Chennai branch ) at mobile number [protected] / [protected], but only receiving feedback from him "No stock avalilable with us"
Also I have try contacting Siva (mobile no [protected]) but No vain
.
Complaint no. is 4179519 dated 24-Feb-2010
.
Regards
Jai Sankar M

Hi to all this [protected] is my personal number (Bhaskar) this is not sharath number, I have taken this sim 2 months back, Do not call to this number for ifb complaints, Please ignore this number...

These are bunch of cheaters and careless people! After my IFB elite 5Kg's warranty was over, I called them to fix some issues in my washing machine. They convinced me that I need to put an AMC (Annual maintenance contract) for fixing the washing machine and its cost effective. They also did the service after 1 week of begging! But the service person clearly is inexperienced and doesn't know how to fix the problem.. he fixed it incompletely and left the home without checking the machine..

Now even after spending 4200 rupees the machine is useless.. no use of calling the customer care or the IFB Ambattur manager SHAKTHI or the Engineer SANTHOSH (a small kid who doesnt know the ABCD of washing machine!!)

I am an active blogger, If this persist i will make sure to post this review in every washing machine forum to make sure people don't buy IFB machines..

Regards,
Alexander Mani

I have a smiliar experience with my machine. Just now i have the repair agent at home and he has replaced the bearing this was done already 2 months ago but of no use. It is useless service...they just want to make money out of it...just ruining the name of such a good brand. It was always my dream to buy an IFB machine...and now i think i made a mistake making this choice. I will never recommend any one to make such a choice...

I seriously regret this decision of buying it.

I hope someone from IFB is listening

Sujo Johny
[protected]@gmail.com
[protected]
Pimpri Pune

Dear akk,

We wrote this mail after we get so many disappointments from IFB dealer and service center,

We are very unhappy since we bought IFB washing machine on 13-oct-2008 from Modern Radio Service, #11, T.S.R Big street, Kumbakonam – 612 001.

After bought the IFB washing machine we just used four or five times after that machine drum does not working, we registered the complaint to the IFB service center at Thanjavur (V.J.K.Associates, #4, Selvam Nagar, Medical College Road, Thanjavur – 613 007) as well as IFB dealer Modern Radio Service. Afterwards service engineer came two weeks after from the complaining date and he informed that the machine belt was damaged (Note that we are using just four or five times the machine). We accepted his statement for servicing, he doesn’t come back yet. We are keep on posting the complaint to Dealer as well as service center nothing happen yet.

We requested to all kindly take the necessary action for my mental torture. Otherwise kindly replace the IFB machine as good one or just take it away from my house.

Details:
Brand: IFB – Washing Machine – ELITE DLX S.No: 000516
Date of Purchasing: 13 – Oct- 2008
Date of Problem: 13 – Jan – 2009
Problem Reported Date: 13 – Jan – 2009
Complaint No: 2749356

Awaiting some positive result happen from IFB Side:

Thanks,
Chinnanani Chandralingam,

This issue was resolved.. Now all is going well. you may take the original post away.

Here one more victim of IFB, I have taken an AMC for IFB machine, because they recommend me each visit will cost 350rs, it is better to take an AMC that we will visit 4 times ina year to serve. I remember i took it on Julyu 2009, till todayu no one has visited. Mhy machine was not working I have registered a complaint on 12th Nov 2009.

Since then I have been calling the toll free numner all i am getting a message saying that they will remind the engineers?

When I asked for escalation they gave a number of Ravi Ganesh whois the area manger ( [protected]) where he refues to pick up the call.

Please let anyone know or group of people who are all suffered can go to Consumer Court, Let this world know the Quality of IFB service and the responsible these show to the customers.

dear sir
i am complaining to IFB service center from almost last 4 month, but from there they always say ur complaint have been registered but any service man is not comming to repair the machine.In machine, my problem is machine steel tub is damaged. When i am calling to ur center they r taking lightly and not taking any action.i hope you will take a strict action.

thank u
Mridul Singh

Its been around a week when ur technician came to my house for reinstaulment of the Elina model washing m/c. he said that he was lacking with some equipment to be replased in the m/c and that will come from Bhopal.

Till now there is no revert from him/your customer care.

Quote ticket no.3242592.

Pls make this job done ASAP.

Saurabh Sogani
[protected]
A-174, Radio Colony,
Indore (M.P.)

I have purchased one sinerito plus washing machine. It is in the warante period. I pludge a complent in customer care center on 4th july and i got a complaint token no on 5th ie, 3218350. The service person came afte 4 days. Again I complint to poornima regarding the same but she didn't take any action on this. I waited around 20 days that the spare is not avilable with the service center. After words I spoke to
srinivas regarding this he given a time up to 24th 11am. He didnot perform his promice. I think this is worst service from the IFB. I think that the service center will not bothered the customer because they dont know the customer urgency. This type of worst service is not in any service center

I have loged complaint of IFB Diva Model Washing Machine on 18th July 2011 which is under AMC with IFB. After one week technician had visited and said as soon as faulty part comes will replace it. But till date it has not been rectified.

Please advise your service provider to attend the complaints honestly.

I have sanorita delux model of IFb washing machine. It is in warranty period.My machine is not getting on. I have complained to service centre.The technician visited and took its PCb saying that it will be replaced by company. I have registerd my complaint on 28 th Aug and that part is still not replaced. Please take action immediately.

Vimal Sharma
MIG colony
Indore

Washing Machine — WORST RESPONSE AND SERVICE

no words to say... even more than worse. both service center as well as customer care service.
Raised a complaint against our washing machine in first week of july, service engineer came, took service charge, just did nothing and left as there is no curent by checking machine here & there. problem still remains. (inlet water goes on without stopping).
when trying to call again and resolve it, no response. since 15 days...wantedly putting phone aside by seeing call.

Mr. HS Durga Prasad have purchased a Washing Machine, Model Number AW60-8062, Serial Number 80701791 from "Tilakam & Co. Ambattur Matrix Consultancy on 06 Oct 08.

16 Oct 08 : Machine was installed and a Demo was given by the
representative and fault occured as 'E3' on the first instance.

17 Oct 08 : Fault was rectified by the representative.

During the month of Oct 08 the machine was used 3 times over a period of 10 days. Again another fault occured as 'E4'. Complaint was lodged vide complaint number 2384227.

04 Nov 08 : Representative attended.
Diagnosised as : Rejector Problem.

12 Nov 08 : Rejector was changed but of no use.
Diagnosised as : 806 Board reqd to be changed.

13 Nov 08 : 806 board changed but of no use.
Latest Diagnosis : Gear Problem.

The new machine has been faulty most of the time and hardly been of any use.

Service provided is totally unsatisfactory.

You are requested to replace the machine with a new one at the earliest. Customer is out of patience.

Even in my case at Bangalore the same thing is happenning. I lodged a complaint for non working of my IFB Microoven (which was purchased 10 months back). Promptly I received the complaint ticket No. 2274938 on[protected] and with in one week a engineer promptly visited my house and told that a door beeding and spring has to be changed and as it is in warranty period he assured of bringing them and changing. Even after lapse of more than one month neither the engineer has come nor my Microoven is repaired. Always when I contact the help line and also the local regional office ( a number given by the helpline), I get the steriotypic reply that the spares are not yet received. Is it the way of a so called reputed (claimed) company should deal with customers after sales. I am thinking of approaching the consumer forum for this poor service. Am I right????

I am also using the IFB washing machine since 1 month..but i used till now 3 times and the adapter was broken..i lodged a complaint till now nobody turned up..and i want to give a complaint against one person named Anand who don't know how to deal with the customers..service is very bad..and plz take an action against that ...

The service of IFB has become redundent, as no one bother of the service after AMC or purchase.
I am using the service for the last 6 years, why because parts are not available in the market.Otherwise, i would have never taken AMC with IFB.Even they are not bother to call the customer after the AMC.

I am facing the same problem. My microwave is also under repair within warranty period. But IFB is not replacing the product.Is their no solution to this problem.

Dhana

SUB : REQUEST FOR REPLACEMENT OF A CEREAL BOWL OF IFB MICROWAVE OVEN.

SIR, I WISH TO INFORM YOU THAT I HAVE PURCHASED ONE SET OF IFB MICROWAVE OVER 20 PB VIDE CASH MEMO NO.: VAT/08-09/1681/21.10.09 FROM CHELLAMANI & CO., 44/01, MTH ROAD, PATTABIRAM, CHENNAI-72 ON 20TH JAN09 WHILE COOKING THE MICROMATE CEREAL BOWL IS MELTED WITH BOTTOM SIDE OF A SLIGHT PART. SO WE ARE UNABLE TO COOK RICE ETC.FROM 20TH JAN. I MADE SEVERAL COMPLAINT BUT IT IS NOT RECTIFIED/REPLACED TILL THE DATE. WE ARE FACING A LOT OF PROBLEM IN ABSENCE OF RICE COOKER/CEREAL BOWL OF MICROWAVE COOKING KIT. ITS SL.NO.2508/03/11953, MODEL NAME : 20PG 2S.

I REQUEST YOU KINDLY TO ARRANGE THE REPLACEMENT OF THIS CEREAL BOWL AS PER THE EARLIEST. IFB IS A REPUTED CO. AND ITS REPRESENTATIVE IS NOT TAKING ANY INTEREST TO REPLACE IT. THEY ARE TELLING THAT YOU SHOULD PURCHASE FROM MARKET. IT IS UNDER WARRANTY PERIOD AND IT IS MELTED WHILE COOKING INSIDE THE MICROWAVE OVEN SO IT SHOULD BE REPLACED WITHOUT DELAY. SO WE CAN USE OF THIS OVEN. ONCE AGAIN I REQUEST YOU KINDLY TO MAKE NECESSARY ARRANGMENT FOR REPLACEMENT OF THIS BOWL AT THE EARLIEST.

THANKING YOU SIR,

YOURS FAITHFULLY,

A.K.SHUKLA,
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR,
P.O.: I.A.F.(PTMS),
AVADI, CHENNAI-55
CELL NO. [protected]
P & T[protected]
DATED: 05.03.2009

SUB : REQUEST FOR REPLACEMENT OF A CEREAL BOWL OF IFB MICROWAVE OVEN.

SIR, I WISH TO INFORM YOU THAT I HAVE PURCHASED ONE SET OF IFB MICROWAVE OVER 20 PB VIDE CASH MEMO NO.: VAT/08-09/1681/21.10.09 FROM CHELLAMANI & CO., 44/01, MTH ROAD, PATTABIRAM, CHENNAI-72 ON 20TH JAN09 WHILE COOKING THE MICROMATE CEREAL BOWL IS MELTED WITH BOTTOM SIDE OF A SLIGHT PART. SO WE ARE UNABLE TO COOK RICE ETC.FROM 20TH JAN. I MADE SEVERAL COMPLAINT BUT IT IS NOT RECTIFIED/REPLACED TILL THE DATE. WE ARE FACING A LOT OF PROBLEM IN ABSENCE OF RICE COOKER/CEREAL BOWL OF MICROWAVE COOKING KIT. ITS SL.NO.2508/03/11953, MODEL NAME : 20PG 2S.

I REQUEST YOU KINDLY TO ARRANGE THE REPLACEMENT OF THIS CEREAL BOWL AS PER THE EARLIEST. IFB IS A REPUTED CO. AND ITS REPRESENTATIVE IS NOT TAKING ANY INTEREST TO REPLACE IT. THEY ARE TELLING THAT YOU SHOULD PURCHASE FROM MARKET. IT IS UNDER WARRANTY PERIOD AND IT IS MELTED WHILE COOKING INSIDE THE MICROWAVE OVEN SO IT SHOULD BE REPLACED WITHOUT DELAY. SO WE CAN USE OF THIS OVEN. ONCE AGAIN I REQUEST YOU KINDLY TO MAKE NECESSARY ARRANGMENT FOR REPLACEMENT OF THIS BOWL AT THE EARLIEST.

THANKING YOU SIR,

YOURS FAITHFULLY,

A.K.SHUKLA,
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR,
P.O.: I.A.F.(PTMS),
AVADI, CHENNAI-55
CELL NO. [protected]
P & T[protected]
DATED: 05.03.2009

SUB : REQUEST FOR REPLACEMENT OF A CEREAL BOWL OF IFB MICROWAVE OVEN.

SIR, I WISH TO INFORM YOU THAT I HAVE PURCHASED ONE SET OF IFB MICROWAVE OVER 20 PB VIDE CASH MEMO NO.: VAT/08-09/1681/21.10.09 FROM CHELLAMANI & CO., 44/01, MTH ROAD, PATTABIRAM, CHENNAI-72 ON 20TH JAN09 WHILE COOKING THE MICROMATE CEREAL BOWL IS MELTED WITH BOTTOM SIDE OF A SLIGHT PART. SO WE ARE UNABLE TO COOK RICE ETC.FROM 20TH JAN. I MADE SEVERAL COMPLAINT BUT IT IS NOT RECTIFIED/REPLACED TILL THE DATE. WE ARE FACING A LOT OF PROBLEM IN ABSENCE OF RICE COOKER/CEREAL BOWL OF MICROWAVE COOKING KIT. ITS SL.NO.2508/03/11953, MODEL NAME : 20PG 2S.

I REQUEST YOU KINDLY TO ARRANGE THE REPLACEMENT OF THIS CEREAL BOWL AS PER THE EARLIEST. IFB IS A REPUTED CO. AND ITS REPRESENTATIVE IS NOT TAKING ANY INTEREST TO REPLACE IT. THEY ARE TELLING THAT YOU SHOULD PURCHASE FROM MARKET. IT IS UNDER WARRANTY PERIOD AND IT IS MELTED WHILE COOKING INSIDE THE MICROWAVE OVEN SO IT SHOULD BE REPLACED WITHOUT DELAY. SO WE CAN USE OF THIS OVEN. ONCE AGAIN I REQUEST YOU KINDLY TO MAKE NECESSARY ARRANGMENT FOR REPLACEMENT OF THIS BOWL AT THE EARLIEST.

THANKING YOU SIR,

YOURS FAITHFULLY,

A.K.SHUKLA,
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR,
P.O.: I.A.F.(PTMS),
AVADI, CHENNAI-55
CELL NO. [protected]
P & T[protected]
DATED: 05.03.2009

URGENT/ APPEAL/REQUEST

SUB : REQUEST FOR ARRANGEMENT OF PAYMENT OF OUR MATURED NSC OF RS.23, 000/- FROM BOKARO STEEL CITY, SECTOR 4A POST OFFICE, JHARKHAND

SIR, I WISH TO INFORM YOU THAT WE HAD PURCHASED THE NSC AS PER THE DETAILED BELOW FROM BOKARO STEEL CITY, SECTOR-4A, POST OFFICE, JHARKHAND-827004

1.6NS 39EE 237570, RS.10, 000/-
2.6NS/39EE 237571 - RS.10, 000/-
3.6NS/31CC 634496, RS.1000/-
4.6NS/31 CC 634496, RS.1000/-
5. 6NS 31CC 634497, RS.1000/-
TOTAL NSC : 05, AMOUNT RS.23, 000/-, REGISTRATION NO.19094/09.12.02, MATURITY DT.09.12.09

SIR, WE HAD PURCHASED THE ABOVE MENTIONED NSC FROM BOKARO STEEL CITY, SECTOR-4 POST OFFICE ON 09.12.2002. WE HAD BEEN TRANSFERRED FROM BOKARO STEEL CITY TO CHENNAI SO WE ARE UNABLE TO GET OUR AMOUNT FROM BOKARO STEEL CITY. HENCE WE SUBMITTED THE XEROX COPIES OF NSC WITH A REQUEST TO THE POST MASTER, I.A.F.POST OFFCE, AFS AVADI, CHENNAI ON 10.11.09 AND AGAIN WE HAVE GIVE A REMINDER/REQUEST ON 09.01.09 AND TODAY ALSO BUT I AM VERY SORRY TO INFORM YOU THAT WE HAVE NOT HEARD ABOUT ANYTHING REG. ITS PROGRESS. TILL DATE I DID NOT GET NEITHER ANY REPLY NOR AMOUNT. I AM IN DIRE NEED OF MONEY DUE TO PAYMENT OF MY WARD/SON'S EDUCATION FEES. I WANT TO GET MY PAYMENT AGAINST MY MATURED AMOUNT. DAILY I USED TO CALL/PHONE TO AVADI AFS POST OFFICE BUT THEY ARE NOT RESPONDING PROPERLY, I USED TO CALL THEM BUT IN VAIN. ONLY I HAVE TO BEAR THE CALL CHARGES ALSO WITHOUT ANY AVAIL & PROPER RESPONSE.

SIR I REQUEST YOU WITH MY FOLDED HANDS KINDLY TO CONSIDER MY CASE VERY SYMPATHETICALLY AND PL. MAKE NECESSARY ARRAGEMENT OF PAYMENT WITH INTEREST OF OUR MATURED NSCS OF RS.23, 000/- FROM BOKARO STEEL CITY, SECTOR 4A POST OFFICE, JHARKHAND FOR WHICH WE SHALL EVER REMAIN PRAY. AGAIN YOU ARE HEREBY REQUESTED KINDLY TO DO THE NEEDFUL FOR EARLY PAYMENT. I HAVE GIVEN A REQUEST TO YOU ON 02.02.09 ALSO BUT NOTHING RECEIVED YET. I AM EAGERLY WAITING FOR AN EARLY REPLY FROM YOUR END.

AWAITING FOR FAVOURABLE REPLY SOON,
WITH REGARDS,
YOURS FAITHFULLY,

1. ARUNDHATI
2. ARVIND KUMAR SHUKLA
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR, PO.IAF(PTMS),
AFS AVADI, CHENNAI - 55
CELL NO. [protected]
[protected]
13.02.09

URGENT/ APPEAL/REQUEST

SUB : REQUEST FOR ARRANGEMENT OF PAYMENT OF OUR MATURED NSC OF RS.23, 000/- FROM BOKARO STEEL CITY, SECTOR 4A POST OFFICE, JHARKHAND

SIR, I WISH TO INFORM YOU THAT WE HAD PURCHASED THE NSC AS PER THE DETAILED BELOW FROM BOKARO STEEL CITY, SECTOR-4A, POST OFFICE, JHARKHAND-827004

1.6NS 39EE 237570, RS.10, 000/-
2.6NS/39EE 237571 - RS.10, 000/-
3.6NS/31CC 634496, RS.1000/-
4.6NS/31 CC 634496, RS.1000/-
5. 6NS 31CC 634497, RS.1000/-
TOTAL NSC : 05, AMOUNT RS.23, 000/-, REGISTRATION NO.19094/09.12.02, MATURITY DT.09.12.09

SIR, WE HAD PURCHASED THE ABOVE MENTIONED NSC FROM BOKARO STEEL CITY, SECTOR-4 POST OFFICE ON 09.12.2002. WE HAD BEEN TRANSFERRED FROM BOKARO STEEL CITY TO CHENNAI SO WE ARE UNABLE TO GET OUR AMOUNT FROM BOKARO STEEL CITY. HENCE WE SUBMITTED THE XEROX COPIES OF NSC WITH A REQUEST TO THE POST MASTER, I.A.F.POST OFFCE, AFS AVADI, CHENNAI ON 10.11.09 AND AGAIN WE HAVE GIVE A REMINDER/REQUEST ON 09.01.09 AND TODAY ALSO BUT I AM VERY SORRY TO INFORM YOU THAT WE HAVE NOT HEARD ABOUT ANYTHING REG. ITS PROGRESS. TILL DATE I DID NOT GET NEITHER ANY REPLY NOR AMOUNT. I AM IN DIRE NEED OF MONEY DUE TO PAYMENT OF MY WARD/SON'S EDUCATION FEES. I WANT TO GET MY PAYMENT AGAINST MY MATURED AMOUNT. DAILY I USED TO CALL/PHONE TO AVADI AFS POST OFFICE BUT THEY ARE NOT RESPONDING PROPERLY, I USED TO CALL THEM BUT IN VAIN. ONLY I HAVE TO BEAR THE CALL CHARGES ALSO WITHOUT ANY AVAIL & PROPER RESPONSE.

SIR I REQUEST YOU WITH MY FOLDED HANDS KINDLY TO CONSIDER MY CASE VERY SYMPATHETICALLY AND PL. MAKE NECESSARY ARRAGEMENT OF PAYMENT WITH INTEREST OF OUR MATURED NSCS OF RS.23, 000/- FROM BOKARO STEEL CITY, SECTOR 4A POST OFFICE, JHARKHAND FOR WHICH WE SHALL EVER REMAIN PRAY. AGAIN YOU ARE HEREBY REQUESTED KINDLY TO DO THE NEEDFUL FOR EARLY PAYMENT. I HAVE GIVEN A REQUEST TO YOU ON 02.02.09 ALSO BUT NOTHING RECEIVED YET. I AM EAGERLY WAITING FOR AN EARLY REPLY FROM YOUR END.

AWAITING FOR FAVOURABLE REPLY SOON,
WITH REGARDS,
YOURS FAITHFULLY,

1. ARUNDHATI
2. ARVIND KUMAR SHUKLA
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR, PO.IAF(PTMS),
AFS AVADI, CHENNAI - 55
CELL NO. [protected]
[protected]
13.02.09

URGENT/ APPEAL/REQUEST

SUB : REQUEST FOR ARRANGEMENT OF PAYMENT OF OUR MATURED NSC OF RS.23, 000/- FROM BOKARO STEEL CITY, SECTOR 4A POST OFFICE, JHARKHAND

SIR, I WISH TO INFORM YOU THAT WE HAD PURCHASED THE NSC AS PER THE DETAILED BELOW FROM BOKARO STEEL CITY, SECTOR-4A, POST OFFICE, JHARKHAND-827004

1.6NS 39EE 237570, RS.10, 000/-
2.6NS/39EE 237571 - RS.10, 000/-
3.6NS/31CC 634496, RS.1000/-
4.6NS/31 CC 634496, RS.1000/-
5. 6NS 31CC 634497, RS.1000/-
TOTAL NSC : 05, AMOUNT RS.23, 000/-, REGISTRATION NO.19094/09.12.02, MATURITY DT.09.12.09

SIR, WE HAD PURCHASED THE ABOVE MENTIONED NSC FROM BOKARO STEEL CITY, SECTOR-4 POST OFFICE ON 09.12.2002. WE HAD BEEN TRANSFERRED FROM BOKARO STEEL CITY TO CHENNAI SO WE ARE UNABLE TO GET OUR AMOUNT FROM BOKARO STEEL CITY. HENCE WE SUBMITTED THE XEROX COPIES OF NSC WITH A REQUEST TO THE POST MASTER, I.A.F.POST OFFCE, AFS AVADI, CHENNAI ON 10.11.09 AND AGAIN WE HAVE GIVE A REMINDER/REQUEST ON 09.01.09 AND TODAY ALSO BUT I AM VERY SORRY TO INFORM YOU THAT WE HAVE NOT HEARD ABOUT ANYTHING REG. ITS PROGRESS. TILL DATE I DID NOT GET NEITHER ANY REPLY NOR AMOUNT. I AM IN DIRE NEED OF MONEY DUE TO PAYMENT OF MY WARD/SON'S EDUCATION FEES. I WANT TO GET MY PAYMENT AGAINST MY MATURED AMOUNT. DAILY I USED TO CALL/PHONE TO AVADI AFS POST OFFICE BUT THEY ARE NOT RESPONDING PROPERLY, I USED TO CALL THEM BUT IN VAIN. ONLY I HAVE TO BEAR THE CALL CHARGES ALSO WITHOUT ANY AVAIL & PROPER RESPONSE.

SIR I REQUEST YOU WITH MY FOLDED HANDS KINDLY TO CONSIDER MY CASE VERY SYMPATHETICALLY AND PL. MAKE NECESSARY ARRAGEMENT OF PAYMENT WITH INTEREST OF OUR MATURED NSCS OF RS.23, 000/- FROM BOKARO STEEL CITY, SECTOR 4A POST OFFICE, JHARKHAND FOR WHICH WE SHALL EVER REMAIN PRAY. AGAIN YOU ARE HEREBY REQUESTED KINDLY TO DO THE NEEDFUL FOR EARLY PAYMENT. I HAVE GIVEN A REQUEST TO YOU ON 02.02.09 ALSO BUT NOTHING RECEIVED YET. I AM EAGERLY WAITING FOR AN EARLY REPLY FROM YOUR END.

AWAITING FOR FAVOURABLE REPLY SOON,
WITH REGARDS,
YOURS FAITHFULLY,

1. ARUNDHATI
2. ARVIND KUMAR SHUKLA
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR, PO.IAF(PTMS),
AFS AVADI, CHENNAI - 55
CELL NO. [protected]
[protected]
13.02.09

4 days ago by A.k.shukla [send email]
SUB : REQUEST FOR REPLACEMENT OF A CEREAL BOWL OF IFB MICROWAVE OVEN.

SIR, I WISH TO INFORM YOU THAT I HAVE PURCHASED ONE SET OF IFB MICROWAVE OVER 20 PB VIDE CASH MEMO NO.: VAT/08-09/1681/21.10.09 FROM CHELLAMANI & CO., 44/01, MTH ROAD, PATTABIRAM, CHENNAI-72 ON 20TH JAN09 WHILE COOKING THE MICROMATE CEREAL BOWL IS MELTED WITH BOTTOM SIDE OF A SLIGHT PART. SO WE ARE UNABLE TO COOK RICE ETC.FROM 20TH JAN. I MADE SEVERAL COMPLAINT BUT IT IS NOT RECTIFIED/REPLACED TILL THE DATE. WE ARE FACING A LOT OF PROBLEM IN ABSENCE OF RICE COOKER/CEREAL BOWL OF MICROWAVE COOKING KIT. ITS SL.NO.2508/03/11953, MODEL NAME : 20PG 2S.

I REQUEST YOU KINDLY TO ARRANGE THE REPLACEMENT OF THIS CEREAL BOWL AS PER THE EARLIEST. IFB IS A REPUTED CO. AND ITS REPRESENTATIVE IS NOT TAKING ANY INTEREST TO REPLACE IT. THEY ARE TELLING THAT YOU SHOULD PURCHASE FROM MARKET. IT IS UNDER WARRANTY PERIOD AND IT IS MELTED WHILE COOKING INSIDE THE MICROWAVE OVEN SO IT SHOULD BE REPLACED WITHOUT DELAY. SO WE CAN USE OF THIS OVEN. ONCE AGAIN I REQUEST YOU KINDLY TO MAKE NECESSARY ARRANGMENT FOR REPLACEMENT OF THIS BOWL AT THE EARLIEST.

THANKING YOU SIR,

YOURS FAITHFULLY,

A.K.SHUKLA,
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR,
P.O.: I.A.F.(PTMS),
AVADI, CHENNAI-55
CELL NO. [protected]
P & T[protected]
DATED: 21.02.2009.

4 days ago by A.k.shukla [send email]
SUB : REQUEST FOR REPLACEMENT OF A CEREAL BOWL OF IFB MICROWAVE OVEN.

SIR, I WISH TO INFORM YOU THAT I HAVE PURCHASED ONE SET OF IFB MICROWAVE OVER 20 PB VIDE CASH MEMO NO.: VAT/08-09/1681/21.10.09 FROM CHELLAMANI & CO., 44/01, MTH ROAD, PATTABIRAM, CHENNAI-72 ON 20TH JAN09 WHILE COOKING THE MICROMATE CEREAL BOWL IS MELTED WITH BOTTOM SIDE OF A SLIGHT PART. SO WE ARE UNABLE TO COOK RICE ETC.FROM 20TH JAN. I MADE SEVERAL COMPLAINT BUT IT IS NOT RECTIFIED/REPLACED TILL THE DATE. WE ARE FACING A LOT OF PROBLEM IN ABSENCE OF RICE COOKER/CEREAL BOWL OF MICROWAVE COOKING KIT. ITS SL.NO.2508/03/11953, MODEL NAME : 20PG 2S.

I REQUEST YOU KINDLY TO ARRANGE THE REPLACEMENT OF THIS CEREAL BOWL AS PER THE EARLIEST. IFB IS A REPUTED CO. AND ITS REPRESENTATIVE IS NOT TAKING ANY INTEREST TO REPLACE IT. THEY ARE TELLING THAT YOU SHOULD PURCHASE FROM MARKET. IT IS UNDER WARRANTY PERIOD AND IT IS MELTED WHILE COOKING INSIDE THE MICROWAVE OVEN SO IT SHOULD BE REPLACED WITHOUT DELAY. SO WE CAN USE OF THIS OVEN. ONCE AGAIN I REQUEST YOU KINDLY TO MAKE NECESSARY ARRANGMENT FOR REPLACEMENT OF THIS BOWL AT THE EARLIEST.

THANKING YOU SIR,

YOURS FAITHFULLY,

A.K.SHUKLA,
DOOR NO.5, 5TH STREET,
BHARTHI NAGAR,
P.O.: I.A.F.(PTMS),
AVADI, CHENNAI-55
CELL NO. [protected]
P & T[protected]
DATED: 21.02.2009.

My IFB ELENA DX is partially damaged and service center number not get

In working time it will be turn off automatically and some extra sound heared from it

DOOR LOCKED

DOOR LOCKED

IFB people are insensitive. I have a similiar problem for last one year at Faridabad. I used to be an ambessodor for IFB products once upon a time but after using their digital washing machine and monitoring their attitude towards for customer service for last five years I feel they are the biggest cheaters with the customers. They are marketing a good product but woth a customer service. If any official from IFB has the courage to speak to me, he can call me at [protected], I will tell them what they are. I am so frustrated with their customer service that I want to shoot the officer in-charge.

regards

pawan kumar
Faridabad-India

IFB people are insensitive. I have a similiar problem for last one year at Faridabad. I used to be an ambessodor for IFB products once upon a time but after using their digital washing machine and monitoring their attitude towards for customer service for last five years I feel they are the biggest cheaters with the customers. They are marketing a good product but woth a customer service. If any official from IFB has the courage to speak to me, he can call me at [protected], I will tell them what they are. I am so frustrated with their customer service that I want to shoot the officer in-charge.

regards

pawan kumar
Faridabad-India

I fully agrre with the indifferent and cool behaviour of the IFB service centre at Faridabad.

I think the Area Manager, Akshay need to be taught the basics of Customer Service.

I totally agree. I am going through my 2nd episode with these guys over my Digital Washing machine and I must say I am totally disgusted. We have been getting the run-around for the past two weeks and not gotten anywhere even now...we have had a parade of totally incompetent service technicians who have no clue, come with a random board replace and hope it all works out! My wife has already made 30+ calls to anybody and everybody and nothing seems to bother these service franchises. They just don't care and their technicians lie through their teeth.

Never again buy another IFB product. I am going to actively discourage others from buying as well. Isn't their a class-action lawsuit or something we can file against these ? Too bad, they have a good product but their service ruins everything.

I am having IFB Elite 5 Kg and my Complaint No.4052461. Though I have made complaint on 21.01.2010. The service staff attended only on 25.01.2010 and the complaint was not attended properly due to the negligence of service in Puducherry. My protracted attempts for the redressal of my grievinces to your staff have all proved futile. Till date my complaint is not attended and the IFB Washing Machine is kept idle for the past 15 days due to your unresponsive attitude. I am pained and frustrated about your very poor service. I have lost hope that the machine will be attended properly by your service staff with deep regret.

I am having IFB Elite 5 Kg and my Complaint No.4052461. Though I have made complaint on 21.01.2010. The service staff attended only on 25.01.2010 and the complaint was not attended properly due to the negligence of service in Puducherry. My protracted attempts for the redressal of my grievinces to your staff have all proved futile. Till date my complaint is not attended and the IFB Washing Machine is kept idle for the past 15 days due to your unresponsive attitude. I am pained and frustrated about your very poor service. I have lost hope that the machine will be attended properly by your service staff with deep regret.

I am having IFB Elite 5 Kg and my Complaint No.4052461. Though I have made complaint on 21.01.2010. The service staff attended only on 25.01.2010 and the complaint was not attended properly due to the negligence of service in Puducherry. My protracted attempts for the redressal of my grievinces to your staff have all proved futile. Till date my complaint is not attended and the IFB Washing Machine is kept idle for the past 15 days due to your unresponsive attitude. I am pained and frustrated about your very poor service. I have lost hope that the machine will be attended properly by your service staff with deep regret.

What do you do when poor customer service affects your wife so much so that she loses sleep, and you need to spend a few hours each day pacifying her? You make sure that others get a chance to learn from your horrendous experience. So here goes …

Lets start with IFB’s vision statement which as per their website is as follows:

IFB will be synonymous with Innovation & Technology in its chosen fields of business activities.
IFB will excel in Quality & Services to be in consonance with Global Standards.
I can assure you that on point 1 above – I could not agree more with IFB. The innovation is this: you can buy IFB products at very competitive rates. Its just that you will need to be prepared to spend in excess of Rs 3000 each year maintaining it! (I am sure the sales rep would not have told you about that bit). The parts are designed to fail at regular intervals, and since the electronic parts don’t come cheap, you need to pay through your nose to keep your product working.

On point 2, I can speak from experience that its a bunch of baloney. Don’t be fooled by it. The guiding customer service principles in IFB seems to be the following:

a. Lie indiscriminately to the customer. Treat them like dirt.

b. Give them multiple telephone numbers and ask them to speak to countless IFB reps – so that you can keep them busy – like rats in a huge maze.

c. Never ever take ownership of a customer’s issue/ complaint. By extension of this principle, never ever call back a customer or let them know what is going on. (Even if the customer calls back 50 times a day).

After a history of poor customer service experience with IFB, I decided I could not remain silent after the latest fiasco – details below.

12th March 2010: My 3 year old Elena 5 KG Washing Mahine stops working again (2nd time this year). Complaint number 4249324 logged with IFB’s customer service rep (call was made to[protected]

12th March 2010: Was promised that the technician would come home in 24 hours and fix the problem

13th March 2010: Technician calls and confirms the address. He requests us to wait till 15th or 16th.

15th March 2010: No news from anyone attached to IFB

16th March 2010: No news from anyone attached to IFB. When we chased this with IFB we were informed that 16th was a holiday due to new year celebrations in the neighboring states (Karnataka and Andhra Pradesh)

17th March 2010: No news from anyone attached to IFB. As usual, we chased several times with IFB, we were now given the chennai franchisee’s number and the regional franchisee manager’s cellphone number. (Yes, you guessed it – IFB Customer Service Policy mandates that the customer be given at least 5-6 different telephone numbers, so that they can beg more people associated with IFB for mercy!).

We were promised by the franchisee manager that the technician would be at our doorstep at 3:00 PM.

3:00 PM came and went but no sign of the technician. We called and spoke to the franchisee manager again. The manager told us the technician was held up in another home. I lost my cool at hearing that and asked why a false commitment was given to me. (I was on Loss of Pay leave that day). The manager then changes track and tells me to speak to the technician who is now sitting right next to her! The technician promises to come in 20 minutes. I wait till 11:00 PM and go to bed.

18th March 2010: No response from IFB. Unable to reach IFB reps in Chennai – they now disconnect calls from me indiscriminately.

19th March 2010: No response from IFB. Call them in the morning. IFB regional head is called, we are assured that the complaint will be resolved in 24 hours.

They promise that someone will come along before the day is over. When no body comes till 3:00 PM, I call them back. They conference in the technician who starts lying to IFB rep about how he came home and was told that there was no problem with the washing machine. When the technician is informed that the customer is on the line, the technician caught unawares hangs up.

20th March 2010: No response from IFB. Speak to the IFB Customer Support people for the 100th time. I already knmow their answer by heart now – they will send an escalation mail! Calls to the vadapalani office are unanswered, they don’t pick calls from us anymore. So we play a trick on them, we call IFB Customer Support and have them conference us in. Spoke to the technician and he promises to come by 12:00 PM. A promise which was of course broken. What else do you expect from IFB? I have learnt to expect only consistently poor customer service – that for the first time in my life is affecting my wife and me and creating unwelcome difficulty in managing our household chores.

Acording to IFB’s mission statement: “Continuously maximizing company’s wealth by manufacturing and marketing best quality engineering products that go into daily life.”

What’s missing here? You cannot hope to just manufacture products and forget about the need to service the products!

IFB WASHING MACHINE — ATTITUDE

my customer id is 450619.I bought a senator washing machine tfrom the IFB SHOWROOM AT TADBUND ON 23/MAY/2007.It is under amc till the 23/may 2011.I AM HAVING ALOT OF PROBLEMS WITH THE SERVICE CENTRE.The complaint I had booked on the 8/may/2010 is yet to be attended inspite of multiple phone calls to the so called 'SERVICE CENTRE'I want to know whom they are serving.They pick up the phone rarely and give evasive answers to my queries.1The manager is on leave.2There is nobody in the office.3They are on leave.3They are at a high level conference.4They are away on a wedding.5They have just left for an emergency.What is the IFB doing?Are they getting any revenue from the phone calls to the service centre?MY SINCERE SUGGESTION TO FUTURE WASHING MACHINE BUYERS' DO NOT SELECT WASHING MACHINES IFB MAKES.EVEN IF YOU[MY WIFE IS 67 AND A DIABETIC AND I AM73 AND HAD OPEN HEART SURGERY AND WE DO NOT WANT ANY BODY TO DO OUR WASHING] IT IS BETTER NOT TO GO FOR IFB.THE SERVICE IS NOT PROMPT.THEY ARE ADEPT IN EVADING ISSUES14/JUNE 2010

MY IFB WASHINGMACHINE STOPPED WORKINK ON 2ND APRIL 2011, I COMPLAINED FOR IT ON 3RD APRIL 2011.NOBODY TURNED ON TILL 14TH APRIL 2011. I, AGAIN CONTACTED THE CALL CENTRE, AND AFTER THAT ON 15APRIL 2011 . A PERSON NAMED AMIT TURNED TO US AND TOLD THAT ALL PARTS ARE NOT AVAILABLE CURRENTLY .HE ALSO TOOK SOME MONEY FROM MY MOTHER, DIDN'T EVEN GAVE ANY RECEIVINGS.AND PROMISED TO COME ON 18TH APRIL, BUT, ALAS! WE ARE STILL WAITING FOR THAT PERSON TO TURN UP. I AM A RESIDENT OF SECTOR 14 ROHINI, DELHI-85. I CAN REALLY NOW SAY THAT IT IS BETTER TO USE SOME OTHER BRAND THAN IFB. VATSYAYAN'S

My customer ID is 1614272 and complaint No. is 7027913, I am really surprised by having such poor customer service from IFB, I personnaly request you that you should stop selling your products if you can't provide after sales service. I have posted my complements on 26.09.11
and till date i am looking for my mechine to be repaired.

washing machine problem

I feel that my washing machine got problem, my self called to ifb service center on[protected], at pondicherry, still no body has not attend the service. customer id ; 3761796

IFB / Elena Washing Machine — withdrawal of complaint

Madam/Sir,
The pump of my washing machine was out of order since13-14 days.It was under AMC no 86403.I mailed the complaint with all the required details.We faced hectic time for 13-14 days as our comlaint was hardly attended.But last week on one 'auspicious' day a technician arrived like an 'angel', and fixed the new pump.
I withdraw my complaint, but I sincerely advise you to improve the standards of your aftersale services, so that we may not stop our relatives and friends to purchase the products of your compay.
PLEASE PAY HEED TO MY ADVICE BEFORE YOUR COMPANY IS DOOMED.
Thanks,
Tripti Singh
Mob [protected]

I recommend you not to buy that particular model coz its a useless one just meant to heat yr stuff a little bit. Service is very Poor, Spares unavailabe, all MWO imported from China & Sold in India. I am really cursing for buying Anything of the above company.

i purchase IFB 20 sc1 model microvave oven from manjeet electronics 1as january 2008.
now it has decloped corrosion inside and its door switch is also malfunctioning. i think IFB ha lost control quality and landing in to the worst quality area lower then local make.
after lot of follow up. no body is giving proper response.
now this big company is making bad products and its staff is also bad.

Dear Sir or Madam:,
October 30, 2008

I’m a Customer of an IFB Washing Machine. I have purchased a washing Machine (DIGITAL 5KG) from VIVEKS, NANGANALLUR, and CHENNAI in the month of December2007. The serial no. Of the Machine is 3653, purchase date 15/12/07.
From the starting onwards we are facing frequent mechanical problems in the Machine, listing the problems

1/ Heavy Vibration due to imbalance of stone. And the balance screws get unscrewed and the stone is been disturbed and shifted down.
2/ Tub Breakage
3/ Top Stone screws loosen up etc. Overall the machine is not used continuously for a 3 to 4 days time.

This problem is been highlighted through Customer care No. and given humpty no. Of complaints. People come from XECLL CARE, for our area. The problem will be attended on namesake only after many no. Of follow up calls from our side.
After small corrections the problem will highlight once again after 3 to 4 days. Till today we have raised 25 to 30 times of complaints. The problem is not analyzed properly and corrected once for all. The People normally come from XCELL CARE after raising the complaint by 7 days after many follow up calls and also not attend the problem correctly. Now all the complaint has been raised, the same been extended to 25 days, till today the problem is not been solved.
Because of the same, we have a big fight within our family members and totally disturbed because of the same.
And also the people we recommended to buy this M/C all working very good and they have no problem in the Machine.

So, Kindly consider this as the priority and do the needful in correcting the Machine once for all. IF not pls replace us the Machine.

Expecting the reply at the earliest through mail / phone call.

Sincere Customer,

G.SEETHARAMAN
[protected]

I purchased one micr wave oven from IFB Industries in Nov2008 from delhi (Invice no-DEL/NTS/3262/08-09 dt.19/11/08). After great persuation demonstrater came and installed the unit but it did't work.Ilodged many complaints and sent mailsto the company but all proved futile.
Ithink IFB has downgraded his product quality and moreover no body is ready to listen to customers. Now I would like to advice all my frinds and colleagues not to go for IFB products.
Rajio Singh

i had purchased senorita plus 5kg on oct 5 2008, to show demo it took guysfor 4-5 days to come and we had problem of machine not working inspite of several complaints no one turned up. after repeated followup guy came and changed the mother board and still the problem was not solved we had the water from the machine leaking, yet no solution was arrived. ifb guys donot have perfectly trained service guys not even one guy who can identify and solve problems in one shot .Even if they do attaend they go back saying there is no spares-model failure

So, Kindly consider this as the priority and do the needful in correcting the Machine once for all. IF not pls replace us the Machine.

regards
vijayakumar.M.R.
[protected]

I purchased IFB washing machine on[protected], Model No. DIGITAL 5 K.g., Serial No. B-3021. Expiry date for my warrenty is[protected].It has stopped working. It shows E1, P1, E6 in turns. For past two days I have been constantly trying your numbers[protected] and 39004321. Either none responds or it comes engaged. I am disappointled with your customer care department. Please act ASAP. Prof. Vibhuti Patel, Phone[protected].

The IFB customer care service is very poor...Send ur genuine customer care phone no of Kolkata...Alwys all the lines are remain busy..That is very irritating for the customers.
Please reply as soon as possible.

I AM AGREE WITH U DEAR, BECAUSE I AM ALSO FACING THIS TYPE OF PROBLEM 2ND TIME I BOUGHT WASHING MACHINE AFTER SALE SERVICE OF THE COMPANY IS VERY POOR EVEN ONE MAN NAME RAJESH VERMA AFTER SALE SERVICE INCHARGE IS ALSO MAKING FASLE PROMISE, 5 DAYS BACK I BOUGHT CONVECTION MICRO WAVE, THAT IS NOT WORKING EVEN SERVICE ENGG CAME AND TOLD ME THAT THIS PRODUCT IS FAULTY AND U MUST REPLACE THIS AND MR RAJESH VERMA WILL DO IT I CALLED ME 100 TIMES AND REQUESTING HIM BUT HE SAY TODAY IT WILL COME EVEN 5 DAYS GONE BUT I DONT KNOW WHERE MR VERMA AND HIS PRODUCT, SO MY ADVICE TO EVERY ONE NOT TO BUY IFB PRODUCT AFTER SALES SERVICE IS VERY POOR.

shifted from Nagpur with fully automated washing machine that was locked by your authorised representative. Now i am unable to use the same and awaiting for a authorised person of IFB who can unlock the washing machine immediately. My address is Mr. Samir Saha, Flat G/1, Priyodarshini Appartment, 95, Raja S.C Mallick Road( opposite Axis Bank, Garia Branch) Kolkata..My mob nos are [protected] and [protected]

I bought Senator 6 kg from Arvindra Electronics, Chandigarh. Machine was good for few months but all of a sudden heavy vibrations started. After few complaints technician showed up and told me that he fixed it. Now it has gone worst. It moves from one place to another (heavy vibrations). I have complained twice now but nobody has turned up so far.I am really getting frustrated with this machine and IFB's lousy customer service.
1192 Top Floor Sector 8C Chandigarh
[protected]
Bobby Minhas

Yes I agree, I too had the same experience. I bought IFB 5.5 digital in March 2009. The machine vibrates heavily and shifts its place. The screws of the balancing ring loosened due to vibration and the broke off. Ultimately through repeated follow ups (over a month) the machine was replaced. But even now the new machine also keeps vibrating and shifting around. we now use it like a semi automatic machine .ie we use the machine to wash and then we dry using our hands. There seems to be some basic fault in their design, installation and manufacture and hence they have such poor quality of products. I have already discourged most of my friends to stop purchasing IFB and I sincerey hope that the company goes bankrupt and stops cheating us people with such mediocore products.

my ifb dishwasher which was purchased in bombay was functioning perfectly well but after coming to kolkata I didnt get a single authorised person who is dedicated to the company to come and repair my dishwasher(model name:zephyr) .service people had come once, they dont have time to wait for the full cycle of one hour and see the final washing which is extremely irritating.the final phase of the washing testifies the health of the machine .no one picks up the phone in the service centre.can anybody guide me where is the service centre in south kolkata ?i am planning to change my dishwasher as well as my washing machine which is of IFB make due to the poor service.

I had purchased fully automated washing machine last year. The machine keeps malfunctioning and despite numerous request, the service executives does not solves the problems rather he keeps prompting on selling his own products saying this will solve the problem

Hallo, My name is Mrinmoy Champader.I am just finishing my course advance diploma(2-years) in NIIT(behala)which track was bisnuss system & information management.I want to satisfy a official job in IFB company.

I am sending this information from 8, Dinabandhu Mitra Path, City Centre, Durgapur-713216 about the non functioning of my newly purchased microwave oven (model---30S2) which is being purchased from Sun Battery & Electronics, Bhiringhee, Benachitty, Durgapur on 24/06/2010 .Your local service centre people could not rectify/repair the gadget due to non availability of some spare .I, being a person of Senior Manager of Durgapur Steel Plant, facing lot of problems in my family while making ready of my meal(lunch) due to non availability of the Oven. Pl enquire my case and keep me FAITH ON YOUR PRODUCT AND SERVICE.Thanking You______ Jaydeb Biswas

I’m a Customer of an IFB Washing Machine model Senorita DX SR.NO.WT SENDX B 000815 I have purchased Machine in Delhi in the month of March 2008 with extending waranty of 02 years.
since starting onwards we are facing frequent mechanical problems in the Machine

Vibration problem is been highlighted through Customer care No. and given humpty no. Of complaints. People come. The problem will be attended on namesake only after many no. Of follow up calls from our side technician showed up and told me that he fixed it. Now it has gone worst. It moves from one place to another (heavy vibrations). I have complained twice now but nobody has turned up so far.I am really getting frustrated with this machine and IFB's lousy customer service.

But now our machine is dead since 13 july, 2010 and after number of complaint no one ready to solve the problem. Even customer care took 15 days to reply my mail.

This is the service of IFB Cusomer care and after taking this worst experience i will never recomend to anyone to use IFB products.

IFB is cheater company.


jagdish singh - [protected]

i file several complaint to ur udaipur engen. sales officer mr ankit, jaipur officer mr alok and othersa regardin cheating and chjange partes when machine washing degital frountr lodin given to them
but no responce
so i[censored] need to help call me [protected]
udaipur rajasthan
sanjay kumar shah
advocate raj hih court

My microoven is not working and i have lodged several complaints in your Tolfree number as well as the service centre since the last 3 weeks. Last week a service technician comes, tells that a component needs to be replaced which he will do on 7th. Feb...Alas!! today is 13th. Every time the tolfree number conveys that the complain has been forwarded to the service centre and the service centre says that they are looking into the issue and will revert...Revert is a word not there in IFB's dictionary i believe now. I have never encountered such bad service with any of my home appliances...can someone help and assure services...i am not demanding any compensations...plz.

I purchased sonarita washing machine at Jaipur in Jan 2009 with extende warrantee untill Jan.2013. Machine worked OK untill Sept. 2011 but from Oct.2011 the machine giving frequent problem of heavy vibrations, Knocking sound and tilting tendency.The problem was once attended in Oct.2011 but same problem repeated in early. Nov.2011. The machine is under Breakdown now. I donot know what to do. The service people at Jaipur are of very poor attitude. Only God help the company servive
N R JAIN
[protected]

Very Poor Response

I had purchased a 7 Kg Digital washing machine on 11/12/2008 vide receipt No 7164. On 22/07/2009 I took an annual maintenance contract from 11/12/2010 to 10/12/2012 and extended warranty for the same period. My customer Code is 1710914.

Ever since the machine has been purchased, it has not been working properly and stops on its own. Several complaints in this regard have been lodged with the Customer Care. The persons who come to attend the complaints from the service centre say that this is due to low water pressure. However, all other models of the machine work properly. I have got the water pressure checked and it is not low. Apparently, this problem is due to a manufacturing defect and is being faced only in the 7 Kg digital machine and not in the manual models.

I wrote about this to the head offcie in Kolkata and the Office in NOIDA, but there has been no response.

Incidentally, during the last three years the PCB has been changed three times. Since it was in extended warranty, I did not have to pay for this. But after 10/12/2012, I am told it will cost me about Rs. 8000. We have two other machines in the family (Senator 6 Kg) and they are working just fine. Apparently, only the 7 Kg digital models have this problem

It is requested that the machine may either be replaced with a 6 Kg Senator, which is sturdier. Alternately, the cost of the machine refunded.

Maj. Gen VK Singh
G-31, Palam Vihar
Gurgaon – 122017

Dear Sir/Madam,
I booked one front loading washing machine at International Trade fair at Kolkata (beside science city auditorium) on December 2010 or January 2011 and I paid Rs. 5000/- as advance. That after few days said washing machine was delivered and I paid the balance consideration money to them and they gave me the bill for the same. Now the said machine has some problem and the staff of your service center demanding the bill which is actually misplaced/lost.
Please tell me from where I may get the duplicate bill for the same.
Debabrata Das, [protected]

about the servicing

We have 4 years of warranty this is the last year so we want to get our fib washing machine to de

Non Responsive service

IT'S BEEN OVER A MONTH AND YOUR SERVICE CENTRE Here doesn't attend the complaint of broken latch of front Door of semi automatic machine.please make it done or else I will Have to register a case in consumer court.

I 100% agree with the complaint lodged by Ms Lalita. IFB brand is loosing value as their products have poor quality and the service quality is pathetic.

It is 100% correct. We also brought IFB elina model on the 9th of October 2008, at the NEXT show room, Subedar pet in Nellore in andhrapradesh. While buying they told that service is excellent with in 24 hours after filing a complaint everything will be fixed. and also they told that after two days Engineers come from IFB franchise Tirupathi to explain how to use the machine. I came to bangalore because I stay at bangalore.

Till the four days nobody come to home. My father contacted the NEXT show room owner regarding the issue, after two days one guy has come and he dont know anything about the IFB washing machine. whater our parents asking the question, the answer from him was dont know, dont know.. simply, after that he stikes the gaurenty card and phone numbers with the pen without noticing us and packed the product- the reason was our parents asked things to explain.

Again my father (I am in bangalore ) went to shop owner Mr. Narasimha rao at nellore and asked the explanation about the issue, he reacted politely and told that within two days we will send some other service person. we waited for 6 days, no body comes to my home, so far almost 16 days passed but we are just praying the product at home without using it. My father and mother completly dissapointed about this and they felt that I completly wasted the Rs16000/-. not only that relatives who were comming to home they started asking about machine, but parents dont know how to explain it, when my parents told with them we still waiting for 16 days for the IFB engineers, the relatives are laughing at us. Consequences of these things the communication between me and my father disturbed when the time I came to know about the issue.

I strongly decided to take action on IFB and I called Mr Narasimha Rao the Next show room own at nellore where we bought the product, asked him strongly he has given a number which belongs to IFB engineer Mr. Sreenivas Tirupathi. I called to that number and asked explanation. He did not reply properly, and again I called Mr. Narasimha rao and gave the time frame to him, within that time your executive has to come my home and has to explain all things how to use it. The next day one guy came from tirupati, he came and told again there are some things need fixed those will cost again 2000 rupees (At the time of buying either shop boys or owner did not noticed those things when I asked thrice the question repeatedly) and explained about the machine usage and he told that I will send other service boy tomarrow he will come and fix all the things. My father and mother asked him can we use the machine now, he told yes and left the home.

When my parents loaded and start the machine it was started shaking terrible means machine jumping suddently some times. Next day I called the Mr. Narashimha rao - Next show room owner at Subedar pet nellore. he told that sir you asked service people to explain, We sent, again asked him, the person who came to home he told that we will send some other to fix remain parts but no service boy has come to home what about this.

Mr. Narasimha rao has given service engineer BHARANI who has come to home to explain and told that I will send some body to fix all the neccessary parts. I called Bharani shen asked him where is the guy, no body hasn't come to fix remaining parts why you people not taking responsibility he started scolding me, he is not willing to listen my words he keep on talking without listening my words not only that he is blaming that "You are creating lot of mental tention to me" why are you calling me, alredy I filed the complaint services people has come to serve. I again asked when they will come to my home, his response for that question was when want to come then we will come.

Then I decide to go for consumer forum. I contacted the Nellore district consumer forum judge and explained things what happend. He told file case on these two Narasimha rao and Bharani against their bad services. I decided to file the case IFB company along with these two dealers.

I am requesting all the people who want to buy IFB products please dont buy even the product is good they dont have good service centers arount the world.

This is Sudhakar Again.

I am requesting all the people who were betrayed by the IFB in all over india. We all have to unite to bring down the sales of IFB all over the world by spreading these bad services in the internets to the friends.

Please do the following thing, we suffered alot by IFB, we know the value of money, every is earning in such way except the complanies like IFB. We have to make the people aware of these things so that they can avoid this thing from their home needs permanently.

steps need to take.

1. Create a message with what happend to you clearly along with the shop names and the people who involved in the trasactions with addresses.

2. Daily spend half an hour on internet and send to all the email ids and all the review web sites and post it where ever it is possible.

3. It can defently damage their sales all over india even in the abraod also.

4. No other person should bothered like us by the IFB bloody cheeters.

5. If it is possible we all combindly give publicity in the hindu for a week against IFB.

Thanks.

Again Sudhakar,

I am going to create community in the orkut with the name
"IFB-customer is a goat to us". Please join in this forum and add your complaints in this also, because now a days so many people living with Orkut.

Mr. Sudhakar and his parents, should learn how to use the washing machine. Most Indian machines dont have an anti shake circuitry, or unbalance sensor incorporated in the system, so will tend to vibrate sometimes violently if the clothes are unbalanced at the time of the spin cycle. This is not a manufacturing defect, but a flaw in the design.
All plumbing should be completed prior to installing a new machine, this is the owners responsibility and not that of IFB. If the Machine is not working, Sudhakars parents should read the troubleshooting section of the manual, or have someone read it to them and explain before calling the technician for service.
Mr. Narasimha Rao is the business man that owns the IFB agency, and is not directly concerned, or even remotely bothered with service, now that he has already collected his commission., so you should contact IFB service division.
The original IFB service technician is sick so they sent the delivery boy to pacify you. They have only trained him to see if the power switch is on, as most first time Washing Machine users call the company to complain the machine is broken when actually the electricity department is conducting load shedding, or they dont know that the switch is turned off. If the power switch is on, and the Machine still doesnt work, he is only be harassed by the owners of the machines to do what he was never trained to do or is clearly not his job.
Please ask your sonto draft further letters as poor English wont get you many listeners. Also IFB doesnt have time to provide a full time person to look after your machine. That is your job.

Worst sevice interms of competence skill and courtisy.They nevear set right things in 3 months I have very bitter experience 3 times within the span of 6 months

Dear Shri Sudhakar,

I had the privilege to go through your messages & also the responses against it, I Believe, you must have documented all of the above said.

Please visit the nearest Consumer Disputes Redressal Forum, in your district & seek the Registrar's help to file a Consumer Complaint & seek redressal of your grievances with adequate compensation for Harassments & also indemnification for Economic & Financial damages.

Can you believe, I was in a similar situation of receiving shoddy services from one of the reputed bank, who had intentionally failed to pay the timely interest on FDRs when due, [ I said intentionally because on an earlier occasion, I had dragged them to The Consumer Court for extending deficient services with harassment] . Within 6 (six) months with say 6 trips, I found it was rewarding, they compensated me 10 (Ten) times the amount I was seeking for.

Moral of the story: This only goes to show, that, Please follow the directions of the law it will be rewarding ALL ways.

Yes, you may open a site / publish, for extending assistance to all those effected as is being done by me out of the excessive funds received, thereby trying to complete my mission with a vision of "Comfort the Afflicted & Afflict the Comfortable / Troublemaker" by following the due process of the law.

Believe, you will appreciate this small piece of advise, should I be of any assistance to you in the above, Please do contact me anytime.

U M PRABHU.
[protected]
=============

IFB Elena Washing Machine — service persons not attended

Iam in pudukkottai, Tamil nadu,
The warrenty period is still valid up to 23.09.2009.The machine who attended our house has not attended the repaired with due care.But he has managed to get the signature as if the repair has been cared out correcty.Please sent to your company representative to be rectified defect the washing machine.
MY ADDRESS:
L.chithra,
No;33/3 1st street,
ambalpuram,
pudukkottai(po)
Pin code-622001
TAMIL NADU

IFB Washing Machine Elena — service persons not attended

The warranty period is still valid up to 23.09.2009 The mechanic who attended our house has not attended the repaired due care.
But he has managed to get the signature as if repair has been cared out correctly.Please sent to your company representative to
be rectified defect the washing machine.


BY
L.Chitra 33/3
1st street ambalpuram
pudukkottai-622001
Ph:[protected]

IFB Washing Machine Elena — no service

this is regarding the complaint of ifb washing machine
i complained for it on 15th of july and the complain number is[protected]by the name of sayed arshad hashim despite several reminders and so many calls -there is no response fvrom them -i already have the amc of the machine -i would like to say this is the worst kind of company which doesnt have a service backup-

IFB — No Service backup

My IFB washing machene Senator model is under AMC. Lodged a service call to IFB's customercare on[protected] and the request is registered under No. 4375225 . On 14th a service guy came and checked the machene and promissed to come back the next day with required spares. Even today[protected]after 13 days) nobody has turned up. Calls made to IFB customercare is of no use and nothing happens. They give few contact numbers of officials and nobody picks up any of those numbers. Even if somebody pickups no proper response is given. It is very frustrating to be without a washing machene.

Just looking around if some one could help.

My name is S. ULAGANATHAN staying at Nungambakkam. My mobile no is [protected]. My Email ID is "[protected]@gmail.com"

IFB — WASHING MACHINE NOT WORKING IN WARRANTY PERIOD

WASHING MACHINE NOT WORKING IN WARRANTY PERIOD & customer care center not received my mobile

Toll free number out of order

Your customer care number is not reachable.

My number is [protected]
email [protected]@gmail.com

Regarding error

IFB washing machine model number- AW 60-8061 is showing ERROR 2. And I cannot fix this error. Kindly email me @ [protected]@outlook.com

IFB microwave 20SC2

my microwave is not working...its START button is not working. pls attend my complain...

We are from bangalore only and after calling n number of times to your stupid callcenter there is no one to respond nad very rarely responds vigoursly and never cares to attend the complaint.

We really did mistake by purchasing this bad quality washing machine.First of all it just not spins and more over doesnot drains water out.

This is just waste of time in using that.About cleanliness please don't ask.Not even 1%.

Its total waste over this stupid machine.

If somebody from your company is really concerned about this issue please spare some time to attend this compalint and do the needful.

As per my recomendation, my boss Mr.I.S.Rai & Mrs Manna Rai had bought one fully automatic wasing machine of your make. within the warranty period the machine was started giving problem by not draining out the used water. A complaint was lodged vide No. 3349069 dated 07-08-09. After long chasing to customer care of your Farm, personnel related to repair of same had attended the same on 20-08-09 and leaving the machine faulty they had erased the complaint from the list. I became very uneasy in front of my boss. Kindly look in this matter and take immediate action to repair the same at an urgent basis, such that I can able to face my boss with your goodwill and my cofidence. Your early action in this matter is solicited.

I do have the same problem it spins and rinse the cloths but does not drain the used waters .

I am very disappointed to purchase this IFB Machine just because not attending my complaint by the officers/staff of the company. I request the seniors to look into the same because my machine is out of order for the last eight-ten days, I am residing in Delhi at E-2, Minto Road, New Delhi-2, I have also contacted Mr, Amit Anand one of the senior of the company but in vain.My complaint no. is 2415414 dt.12.11.08.

I am very disappointed to purchase this IFB Machine just because not attending my complaint by the officers/staff of the company. I request the seniors to look into the same because my machine is out of order for the last eight-ten days, I am residing in Delhi at E-2, Minto Road, New Delhi-2, I have also contacted Mr, Amit Anand one of the senior of the company but in vain.My complaint no. is 2415414 dt.12.11.08.

ON 1ST october I MADE COMPLAINT ON TOLL FREE NO ABOUT THE WATER LEAKAGE PROBLEM IN IFB SENATOR WAHSING MACHING. DUE TO WATER LEAKAGE, M/SC IS NOT GETTING S/W ON. ITS UNDER AMC.

TILL DATE NO SERVICE PERSON HAS VISITED THE SITE, EVEN TWO MORE REMINDERS WERE MADE TO TOLL FREE NO. IFB CLAIMS THAT WITHIN 24 HRS SERVICE PERSON WILL ATTEND. VERY VERY POOR RESPONSE. EVEN LODGED THE COMPLAINT TO DELHI OFFICE IFB EMPLOYEE. BUT NO ONE IS ATTENDING THE FAULT.

IN PAST ALSO, IFB RESPONSE WAS TOO BAD. DECIDING NEVER TO BUY OR TO SUGGEST ANYONE TO BUY A IFB PRODUCT


I am very disappointed to purchase this IFB Machine just because not attending my complaint by the officers/staff of the company. ON 31ST october I registered first complaint no. 2366915 and followed by complaints no. 2399976 dtd 8th november and 2425601 dtd 15th november. finally one technicia from power mac company visited and advised me leakage is due to damaged rubber packing. we will change in 1 or 2 days. after nobody came.then I called and requested IFB personal mr. rajesh burman sitting in okhla office but response was very poor.i asked mr. rajesh to give sr. manager but he refused to give. also i called owner of power mac. always got reply coming tommorow. yesterday one technician visited my home from power mac and after some repair he told me to use machine tommorow.now i used the machine is in the worst condition.my room got flooded and machine was not box packed properly.
for ur info i bought this machine last year and under 2 years warranty and also i took 2 years extended warranty. I am residing in Delhi at Ashok vihar phase iv

I am very disappointed to purchase this IFB Machine just because not attending my complaint by the officers/staff of the company. ON 31ST october I registered first complaint no. 2366915 and followed by complaints no. 2399976 dtd 8th november and 2425601 dtd 15th november. finally one technicia from power mac company visited and advised me leakage is due to damaged rubber packing. we will change in 1 or 2 days. after nobody came.then I called and requested IFB personal mr. rajesh burman sitting in okhla office but response was very poor.i asked mr. rajesh to give sr. manager but he refused to give. also i called owner of power mac. always got reply coming tommorow. yesterday one technician visited my home from power mac and after some repair he told me to use machine tommorow.now i used the machine is in the worst condition.my room got flooded and machine was not box packed properly.
for ur info i bought this machine last year and under 2 years warranty and also i took 2 years extended warranty. I am residing in Delhi at Ashok vihar phase iv

I have paid for an IFB washing machine at Rythm House NOIDA on 23 Nov 08.
Spoken personally to Mr Gaurav Saxena representative of IFB at Delhi a number of times but machine not installed till date.
It seems to me that your franchise and representative are frauds. They are just not bothered about customers.
Kindly do something before I approach a Cosumer Court.
If IFB cannot meet a customer's requirement, why are you in the market ?
If your representative is useless why not throw him out and cut your costs in to-day's recession.

Very Bad experience with IFB, i have two product washing machine & dishwasher both are not working properly .i m not satisfy ifb tecnistions they r used bad language with coustomer. my w/m have a problem water likege, i registerd a complain no-2438978 at 19-11-08 regarding this problem, but aaj tak ye problem thik nahi ho paayi .

IFB RESPONSE WAS TOO BAD. DECIDING NEVER TO BUY OR TO SUGGEST ANYONE TO BUY A IFB PRODUCT

I purchase IFB washing machine elena-DX on 13/12/08 from laser electronics, surat. At the time of purchase i was given scheme that i will get 4 yrs extended warranty + gifts+ scratch card. But I was only give 4 yrs warranty and despite of repeated reminder I was not supplied any gifts & scratch card though three months has passed.


My ticket no.2536333

please provide me the toll free no and other contact nos. of IFB appliances.I have placed and order and made the payment.I have not received the product.Pl help me. thanks.

My IFB washing machine is not working well, You are kindly requested to depute some engineer to resolve this problem
vasudev

We have IFB washing M/C.6kg automatic. I want to book complaint. I contact your co. authourised representative on telephone at AHMEDABAD ( YES Agency as well as Veer services ). But they cann't responce to us. They give me[protected] toll free no. but this no. is not proper contact no. as voice heard on mobile as well as land line no. at my residance. So I am diaappointed about your company policy. The above washing M/C is under warranty period. If my above washing is not repair in short time, I will go consumer court, & whole responsibility is your IFB company.

I have an IFB dishwasher and IFB washing machine. Both are under repair as the dishwasher smells burning when I switch it on and the washing machine does not keep the timer properly. Since one month I have been trying to call several service engineers and service centres. Till now I have not got any help. I would request the General manager to kindly look into the problem please.

i mr jatin gala have purchased an ifb washing machine elite deluxe in october 2008.that time their was a scheme of an extension warraty of two years i.e total four years from the purchase date.i have called many times to the ifb centre and service centres regarding a documentary proof of my extension warranty period, but no one is answering properly and only givng me the various phone number for that matter.i really do not understand your level of service.The scheme of the extansion warranty was published in various newspaper, it was the festival season.plese do look into the matter.expecting an earlier response into this matter.

Thanking you,
Jatin gala
[protected]

This regarding my IFB Washing Machine Model: Senorita Plus 5 Kg & my Permanent Customer No. is 2220855. The complaint no. 6033208 dtd. 10/03/2011 has not been resolved even after repetitive reminders. With lot of persuasion one technician from New Delhi- Chhatarpur Service Centre came on 15/03/2011 and after checking it was told there was a problem with the on-off switch and the same will be replaced positively on 16/3/11 but till date nobody turned-up neither the problem is resolved. In Delhi service centre your service executive Ms. Gitanjali (ph. no.[protected] & Ms. Rakhee (ph. no. [protected]) even refused to acknowledge our phone calls. I regret to state that still the problem is unresolved. We are facing extreme problems due to non-working of the washing machine. Please resolve the problem immediately.

I complained about my IFB washing machine Supremo Deluxe on your toll free No.[protected] on 17.5.2011 saying that the heater was not functioning. I was given my complaint No. as 6374794. I was told that within 48 hours my complaint would be attended to, but no one turned up.I again made a complaint on 19.5.2011 and I was promptly informed again that my complaint would be attended in 48 hours time. I rang up[protected] in the evening to remind them about the unkept assurances of SERVICE WITHIN" 48 HOURS " unashamedly complaint dished out to all your customers.In response, I was asked to make speak to one Mr.Rajesh (Mob. No.[protected]). As expected, he refused to accept my call. I again went back to No.[protected] and after much coaxing the lady gave me the ID sivak.[protected]@gmail.com
I wish to mention here that I have maintained AMC with you for the last 11years, but of late, your lack of response to complaints as well as the quality of service has hit the rock bottom. Its very clear from the complaints posted here that there is general dissatisfaction about the poor after sales service provided by you. My bitter experience of the last couple of years has forced me to decide not to purchase any more IFB products. I really wish some drastic corrective steps are taken immediately as otherwise, the customers will be forced shift their loyalties to other brands.

P.J.MANUEL.
[protected]

IFB — no response of complaint no 15345752

i surprised that ifb company is so lazy and don't give any response of my above said complaint. complaint no. 15345752 date[protected]

Problems in spin and rinse

sir 2 months back i brought a IFB washing machine in online but nobadys are not come to installation yesterday only open the machine and used that time some problems are having so plz send one service man for service the machine

Sir,

I bought a IFB Senorita Plus washing machine this year. It worked fine for few months, after that it started giving troble.After repairing the machine twice, I was advised by your service people to put IFB stabiliser to solve the problem. Based on their recommendation I bought a IFB stabiliser and fixed it.
But the proble persists and in fact now the machine is not working. I am desperately trying to reach the dealer as there is no service centre available in this place (Kumbakonam, Tamilnadu). Since there is no response from the dealer I am sending this mail to get things to move.

Since this is the second IFB machine in my family I hope to get better treatment. I also believe that this email definetly work and I will get the service immediately atleast in next 24 hours.

Expecting your immediate action and reply,

Thanks in advance,

Felix
[protected]

sir, I am rajasekhar from pondycherry we bought "SENORITA DX " ON or before deepavali. From the buying date itself it is not working properly. Now i was found more than four problems are there in that machine so I want to replace it and need a new machine. my complaint no: 3266435. such a worst service centre peoples. I need immediate reply any one will come from the service center.

Sir, one earnest request ..please change the executives at your service centre in chembur, mumbai...My machine (AW 0806) is not functioning since april 2, 2011..that was the first day i lodged the complaint . one day a technician came to see the machine and told me its a problem with the PCB..and that it would take two dayweeks for the PCB to arrive at their service centre..its been two months...nothing fixed up...i keep callin the customer care as well as three executives Mahendra Kumar ([protected]), manjunath ([protected]) and ramesh ([protected])..Initially they used to take the call and make false commitment that they would without failure send the technician the very next day...which they never did.. Offlate they have stopped taking calls and if at all by mistake they pick up the fone, they hand it to the receptionist at the service centre and make her speak to me... till today my problem has not been fixed... These guys are clever enough to make me sign the AMC and now keep me sinking in water..

Is this your way of handling a problem? this is how you serve a customer?why has my problem not been attended to till date?? are you basically into the business of duping people and making money? Shame on you..the brand and your service

WE PURCHASED IFB ELENAMODEL 5KG WASHING MACHINE 10MONTHS BACK ONLY. SEP 25 TH I COMPLAINED ABOUT THE REPAIR OF THE MACHINE, TILL NOW THE PROBLEM WAS NOT SOLVED, I HAVE TAKEN UPTHE ISSUE TO THE BRANCH OFFICE AT AHMADABAD ALSO, THERE IS ACUTE SHORT OF COMPETENT SERVICE PERSON MAY BE THE REASON, BUT FOR WHICH WHY SHOULD THE CUSTOMER SUFFER, BEING SUCH A REPUTED MARKET LEADER IN WASHING M/C SALES IFB MANAGEMENT SHOULD FEEL ASHAMED OF RECEIVING SUCH COMPLAINTS FOR THE NOBEL CUSTOMERS, MY SELF HAVE RECOMENDED TWO M/C TO MY FRIENDS AND THEY BOUGHT THE SAME TYPE OF WASHING M/C IN JAMNAGAR.THIS MAIL I AM DRAFTING WITH LOT OF PAIN & CURSE TOWARDS THE POOR SERVICE RENDERED BY THE IFB MGMT, WHAT EVER MAY BE UR INTERNAL PROBLEM DON'T MAKE THE CUSTOMERS CRY FOR THE IRRESPONSIBLE ATTITUDE OF YOUR TECHNICIAN.

Ref : comp no . 2223576

C.Jayasankar

[protected]

72-A Sector -11

Reliance greens,
Reliance Petroleum Limeted (RPL) Township,
MOTIKAVDI
JAMNAGAR,
GUJARAT

I have purchased a new Diva cold Washing machine from Shantala-Hospet (ph-[protected]) on 20.11.2008.The shop owner has told me that within 2 days it will be installed and demo by the IFB authorised persons.And had given a mobile no.[protected] of Mr.Niranjan-IFB Belalry to contact for installation. I have waited for 2-3 days and nobody turned. Then I have repeatedly called the shop owner and Mr.Niranjan.But ther is no positive response from them.Simply the answer is I will come today.After 10 days waiting and got frustration from this I have called IFB care on 01.12.2008, they have listened me and given me a no.2485274.And told me that within 48hrs it will be installed.The co operation and response from IFB Bellary is very very poor.

Hi,
I purchased IFB 30 Liter Microven from EZone Chennai after sales despite of regular call no boby turn up to provide services or demo please take necessay action.

Thanks

Amit John
[protected]

From: [protected]@hotmail.com
Subject:
Date: Sat, 31 Jan 2009 19:17:06 +0530

Sir,

My complaint your help line No 39004321 dt 24/01/09
till date my complaint not attend.

24/01/2009 my complaint No2653879

28/01/2009 call complaint help line

30/01/2009 call help line He say service person attend
complaint 31/01/2009 before 10:00 AM

I call service center Phone no[protected]/01/2009)
He says person come your 12:PM today.

Till today Time 7:10 PM my complaint still same
Note My cloths under Machine. your warranty and service
attend within 24Hours.

Thanks

Pradeep Sharma
JB-2C, Hari Nagar,
New Delhi_110064

[protected]@hotmail.com

I AM LOCATED AT ALLAHABAD. PURCHASED IFB MICRO WAVE FROM M/S SANGAM JYOTI, JOHNSTONGANJ, ALLAHABAD.

FOUR MONTHS HAVE PASSED BUT UNDER SCHEME THEY HAVE NOT DELIVERED REABOK KIT - SHOE @ TRACKING SUIT TILL NOW.

THEY ARE JUST GIVING A SIMPLE REPLY THAT IT WILL BE DELIVERED SOON.

SHOES ARE WITH DISTRIBUTOR BEARING NO. & SIZE 10.

CAN YOU PLEASE JUSTIFY AS HOW MUCH CUSTOMER WILL BE USING 10 SIZE SHOES.

THIS IS VERY UNFORTUNATE THAT WORLD FAME COMPANY IS BEHAVING LIKE THIS / CHEATING TO CUSTOMER.

IFB/ Senator 6KG — No response from company and service centre

My washing machine is not working properly, Regarding the complaint I called to IFB service call centre on:
1) 29/05/2009 complaint no.-3083286
2) 07/06/09 complaint no-3114556
But no complaint was processed for further service for the above two complaints. In addition to these I called once again on 13/06/09 but didn't get any satisfied response.

Ever after so many compalints and days of waiting I haven't got any reply from the IFB service providers yet although my senator is in warranty period.

Customer care services of the company are virtually non existant.Poor show, IFB!!

LEADER OR A ROGUE — LEADER OR A ROUG

Hi I am the native of chennai. I would like to say something about the public nuisance created by worst political people. This is almost common in our daily life seeing the ruthless behavior of some political parties in our country. Myself and four of my family members in three two wheeler’s went for mangadu temple. On the return we met this worst scenario’s.

In Tamilnadu especially the chennai we can coin a very small political party named Pudhiya Bharatham Katchi founded by Late. Poovai Murthi. His brother jegan murthi now the acting leader of this political party. This party celebrated September 12th on the remembarance of late poovai murthi by remitting blood camp were held at Karaima nagar (the way from anakaputhur to kunrathur – exactly Poonamallee route).

I have seen many blood camps operated politely. This poovai’s blood camp was totally different. High volume speakers utilized through the road the function was held. Traffic was totally blocked. Near to the camp a police helpline will be there. Eventhough the traffic helpline booth the traffic was not controlled. The party vehicles almost parked on the roads and they d’nt bather about the pulic inconvienience. The party drivers even drove the car very rash to reach the function spot. The party leader who is in acting role and tied up with the acting government. The leader knows everything and why can’t they ruled out the discipline. If he agrees the violation of rule how he can serve public. We can see all the walls pasted his photos and his brother photos.

Where is the country going?

Where is the question of morality?

How this sort of people elected by a public?

Hope responses.

fully agreed and such worst cheating worst company internationally

ifb digital 7 kg — poor service/ not attendance of call for repairing of washing machine

the company allotted complaint no.2288456 dtd. 9.11.2008 for repairing of our washing machine -IFB digital-7Kg, which is in warranty period. but till the date nobody from company's side came and repaired the machine. and we are help less.

IFB EX-PLUS washing machine — change of cabinet

I complained on 22.9.08 and got the complain number 2207403 on your 24x7 helpline number . Your technician came and said that the cabinet has to be replaced. I gave him the go ahead to replace the cabinet. But till date I have not yet received any of your personnel or information regarding this. Yesterday (19.10 )I received a new complain number 2316558 . As my machine is under AMC, but still I am facing huge problems . I hope you will kindly look into the matter as soon as possible.

IFB FULLY AUTOMATIC DIGITAL MODEL — STOPPED WORKING WITH NOISE

I AM IN AHMEDABAD MY IFB WASHING MACHINE STOPPED WORKING SINCE LAST 12 DAYS (COMPLAIN NO[protected] INSPITE OF THE REPEATED REQUEST MORE THAT 25 TIMES TO THE HELP LINE NO SERVICE PERSONS ARE ATTENDING THE MACHINE .NO HIGH OFFICIALS OR RESPONSIBLE PERSONS PHONE NOS ARE AVAILABLE FOR CONTACT .
[protected], 32915253, [protected], 30189466, --ARE THE NOS ON WHICH I CONTACT MORE THAN 25 TIMES AND THEY ALWAYS TOLD ME ---STAY AT HOME WE ARE COMING SHORTLY AND I WAIT FOR THEM SINCE 7 DAYS WITH LEAVING MY ALL IMPORTQANT WORKS .THIS IS VERY DISGRACEFUL FOR THE COMPANY AND A BIG PROBLEM FOR ME THAT I HAVE NO HOPE OF SOLVE MY MACHINE PROBLE IN NEAR FUTURE .AND ALSO AS IFB CUSTOMER I DON’T HAVE ANY OPTION AND CONTACT NO. OF RESPONSIBLE ONE TO WHOM I APPROCH .THIS IS REALLY VERY SHAMEFUL FOR COMPANY .

Washing Machine 6 Kg Fully automatic — Old complaint still pending

I had lodged a complaint some time back about improper drying and washing soap being left in the washed clothes.
The complaint is still unresolved.
Please get it attended at M-69, Sector-25, Jalvayu Vihar, NOIDA-201301.
Tele-[protected] & [protected] (Mob).
Thanks,
Wg Cdr S.C. Bhutani.

IFB products are very highly priced and their deallers are very arrogant. The feel as if they are doing a favour by selling an ifb product.

1. No proper information about the product in various franchise like pursasaiwakam, perambur, moolakadai.

2. the differenciation between the ifb products itself do not known to the sales executive like IFB Elite with ifb senorita.

3. if there is any direct dealer for ifb in chennai kindly mail us the details

4.the exact rate chart if any

Date : 13.05.2009

To,
The Quality Head,
IFB (Washing Machine),
GOA.

KIND ATTN. : MR. RAJESH SHETYE

Sub : Regarding the trouble in my IFB fully-automatic washing machine ‘DIVA’ model.

Dear Sir,

As per my discussion regarding above with your Quality Head, Mr. V.S. Parihar (at Bhopal), the case is still pending for your kind consideration.

Although you would be aware of the case, but still I would like to bring the same to your kind knowledge that my washing machine tears cloths. Ordinary/thick cloths torn like a cut and hosiery/vests, etc. get holed in a group.

Almost none of you executives could detect the defect, even after 6 months’ continuous every type of check up on-site/off-site. I know such cases do not arise in branded item (that’s why people buy branded), but rarely they do, and this could be one of them.

In fact, the problem was from initial but I observed it later and since then I have been complaining the same since last one year, but still the problem persists. I’ve got fad up with the problem because my cloths are being damaged, and the matter is still not being taken seriously. I may approach for my rights to consumer forum.

I request you to please send my cloths back (which have been taken by your executives with a promise to return within 10 days or payment will be given, but even after 1½ months lapsed neither has been done). Should I collect them also from court ! It would also be given to the media as well.

IFB is worst... in service...selling they will sell as its best machine. then we will feel that its junk nothing else...

IFB Ex.Plus Washing Machine — fault in machine

i repeat my complaint.
machine vibrate & change direction.
this complaint no. is 5-6.

IFB fully-automatic washing machine IS WORST PRODUCT AND SERVICE IS POOR...

IFB Service Center

I have a Digital EX 6 kg - Neptune, Serial no 06.101778
On 2 years extended warranty

Complain # 3337424 recived from the Chennai based call center called " Aegis"

The first complain was lodged on 3rd July '09 and today it is 21 - 8-09

We have visited the service center and made several request. The enginers just come in and make some correction only to face the same problem.
We have tried our best to contact the senior service engineer Mr Rajendra Mali but he does not now pick up the phone. If we manage to contact him his standard answere is we will take care of it today

Please give us details for further escalation

Anuradha Duttagupta
A 13, 202 Florida Estate Keshav nagar Mundhuwa - Pune 411036

Dear sir

I had purchased a IFB Washing Machine- Executive Plus during August 2000, and I have been taking AMC's regularly from the expiry of warranty period. For the past two years the service offered by JS Engineers is very very worst, and now for the past one month the machine is not working. They had informed me that they have to change the drum and the cabinet also.

They had informed me that I have to change the cabinet, which would cost around Rs 3000/- and they will change the drum, I have been kicked from pillar to post, and still the machine is not working till today.

Today somebody has brought one cabinet, and they found that the cabinet was not suitable, and they have brought a used drum for replacement, and they have dismantled the machine and it is lying as this is a work shop (in my house). I had already spent around Rs 1500/- during 23rd July 2009, and still the machine is not rectified.

This is to inform you that the AMC expires during Feb 2010.

I am regretting why I had purchased an IFB Machine, and I dont want to change my machine to IFB and to go in for some other brand, which offers good service.

I want to send my complaint to the consumer forum, as I am not getting any proper response from your side.

J Viswanathan

IFB EXECUTIVE ELITE — WANT TO CHANGE DRUM

MY IFB WASHING MEACHINE WER REPAIRED BEFORE THREEMONTHS I COMPLAINT VIA PHONE,MAIL ETC...... MY COMPLAINT NO :3889158 STILL NOW NO ONE TO COME TO CLEAR THE FAULT ................. IFB SERVICE IS VERY POOR

I have bought a IFB washing machine model-Elite about a two-three months ago and after the usage of 1 month the washing machine has got a problem and the service people came and said that the board has to be replace.So, I told okay and they told they will replace the board in next 2 days but the did not.When I phone them they say that they will do it tomorrow tomorrow and tomorrow but the haven't still come.I gave the complaint on June 12 but they did not come still.I had another IFB washing Machine model-Digital.It had also got many problems that replacing the board, baring, etc.I am not at all happy with the service and appliances they sell.I am really disappointed with the service and appliances they make.Sometimes, when I call them they just cut the phone and I am very disappointed with IFB.

We possess an IFB Digital Washing Machine. It is the top of the line machine and I spent good money to purchase it. it wasn't even one year old when the hot wash stopped working. I kept running it on a shorter program hoping it might start working on its own. Finally, when it didn't get alright we lodged a complaint and a technician came over to see the machine. He told us the "heater board" would need to be changed and this would cost me app. Rs 5000/- we told him we would pay whatever it costs as long as he got us the proper bill from the company. He said he could not assure that and for that we should speak with the company franchisee for Gurgaon, Mr. Bhatnagar whose shop is located at DLF Qutab Plaza, DLF City Phase 1.

We called him up and his reply was that there is no way the company bill would be shown to us, we would receive only the invoice from his service centre. When we reiterated that we should not be overcharged he said the change of the heater board would cost app. Rs 2500/-. We told him to go ahead and get it changed, thereon he said we should pay him the money in advance only then would he get our complaint attended to. Even though we agreed no one came up to service our complaint.

After being frustrated for more than a week with a faulty machine we decided to go and meet Mr. Bhatnagar at his shop only to be shocked by the response from him. The moment we entered he started shouting at us, saying "your complaint will be attended to as and when we have the time and also make sure you give me the money in advance before I order the part". This really surprised me since we also own another IFB clothes washing machine and dish washer and whenever we've had problems with these they have been repaired without any difficulty and without paying any advance. We also own many other refrigerators and freezers of various companies which have been repaired without any difficulty. I would really appreciate if my machine could be fixed at the earliest possible.

Hello!
Please refer my e-mail of 14 Dec 08 and I was allotted ticket No 2548688 dt 15 Dec 08. The problem has still not been resolved and I am still facing the following difficulties on my Washing M/C. I am repeating the problems/difficulties:
1. Proper cleaning/washing is not taking place, as the traces of foam of the washing powder still coming when we open the main loading door of the M/C.
2. The complete drying of the clothes (whatever was being done initially) and in fact the water is dripping as and when the clothes are being hung on the rope.
3. The Water outlet extension pipe needs to be changed.
I tried to BOOK the complaint at DELHI CALL CENTRE at[protected] at 1432 hrs on 19 Dec. 08 but there was no reply and I could not book the complaint.
However, I was highly impressed and please (for your collecting information about the satisfaction level of the customers) when I got an SMS from (Mob # [protected]), asking for SMSing my comments, as YES or NO. But the happiness was very short lived, since the SMS wrongly quoted that my problem has been resolved, whereas the problem still exists. Also even after my SMSing my reply as ‘NO’, nobody has bothered to call me up and ask for reasons of my dissatisfaction.
You may like to intervene and resolve the issue.
Thanking you,
Yours sincerely,
Wg Cdr S.C. Bhutani.

Hey Bhutani,
if you are from 50 DEO, write to me.

Rajan

I purchased in March 2005 IFB senorita plus for Rs.18, 000/- and no worth for buying machine. With in 3 years 3-4 times repaired.

Now water is coming from front door. We are not using regularly also. Once in week we use. One day we switched on machine and started doing some other work. I observed after 1/2 hour room was full of water. Water is not going thru outlet through front door lot of leakage. To remove that water I struggled 1 hour. It is not No.1 or world calss washing machine. Now I given for complaint for repair they need 48 hours.

Suggestion to new buyers Please don't buy IFB.