IFB Industries Complaints & Reviews

IFB Mumbai

25.12.2008

Re : our complaint lodged no. 2413116 dt. 14th Nov. 2008

This is to inform you, that nobody has turned up till today. Your Service centre Perfect Cool Services, personnel are only telling lies. Every day in the morning when they are contacted (Jian, Ahsan Mallik... etc.) they assure us that, 100 % today somebody will attend to your problem. I am really fed up with such kind of liars. I request somebody to pleeeeease look into the matter and pull up your lethargic staff and initiate some action from their side.
Regards
Shailesh Mendon

IFB
Mumbai

23.12.2008

This is to inform you that after rigorous follow-up, your person had finally come yesterday to attend the same.



Yesterday, your person has confirmed that the machine will function properly now. He had suggested to set the machine running idle (without clothes) and has left the place before the entire function was over, assuring me that there won’t be any problem now. Yesterday night, after the function was over, we have switched off the machine. Thereafter, today morning when we tried to open the door to load the clothes for washing, we found that the machine door is locked. This is ridiculous. Now, I think it will take another one month for this problem to get resolved.



We really wonder whether your technicians are not capable or your spares are of sub-standard quality or the product is only useless???? We haven’t experienced so many problems with any of the branded goods that we own.



I finally request you to please depute a qualified engineer (along with all the required spares) today evening positively (after 7.30 pm) to resolve the above problem permanently and instruct him to complete the entire wash process (only verbal assurance from his end will not help).



Please note that we are not ready to wait any further (it is exactly 1 month 11 days that the machine is down) and incase your engineer is not able to repair the machine today, please refund us cost of machine so that we can buy another washing machine of a better brand `which functions’ & `serves the purpose for which it is purchased’ as it is not a luxury item for a working couple like us….it is a necessity.



Regards,

Shailesh Mendon



Note: Forwarded message attached

-- Original Message --

From: "shailesh v mendon" <[protected]@rediffmail.com>
To: [protected]@ifbglobal.com





The Customer Service Manager
IFB

Your service person had contacted me on Sun 14th Dec. 2008 around 12 pm (This is for our complaint lodged no. 2413116 dt. 14th Nov. 2008, for which we have been following up practically every day with your call centre) and informed that he is sending his person to fix the faulty motor. I had told him specifically that we will not be available after 6.00 pm. He told me that the person will come at 3.00 pm. The person came at 7.30 pm. when we were on our way out. We told him to come on the next day after 7.30 pm. ie. on Monday 15th Dec. On Monday, the technician gave a call around 6.45 pm. saying that he has come to my place and nobody is there at home. We told him to wait there and rushed home. As per the technician, he was informed by your office to report at 6.00 pm.

The motor which the technician had brought to replace the faulty motor looked like a used one, and when i enquired with the technician, he mentioned that it was a new motor. On inspection of the motor, i found that the dt. mentioned on the motor was August 8, 2006, which was also pointed out to your mechanic. Still, the mechanic installed the motor and it failed to start. Now, he has promised to visit today or somebody else will come in his place.

The kind of service we are subject to from IFB is really pathetic. Whenever any major part is replaced, it is but natural that the replacement part should function for another couple of years and not just used as a stop gap arrangement. Here, it doesnt function on the first day itself. I shudder to think, what would have happened if it had worked yesterday and then again stopped working after the mechanic left. How many more followups would have to be done to get the machine in a working condition. What use is the AMC, if it takes months to repair the machine. From the second year itself the machine has started giving problems and is more in an idle condition than in a working condition. The amount of frustration, we are facing after the purchase of the machine is unbearable. Hope somebody will give a thought to this and not penalise us for trusting your product.

Regards

Shailesh Mendon

Mumbai Service [mailto:[protected]@ifbglobal.com]
Sent: Wednesday, December 10, 2008 10:53 AM
To: swati.mendon
Subject: Re: Non-attendance of Complaint.



DEAR SWATI,

PLEASE GIVE THE TICKET NO. OR YOUR PHONE NO. OR ADDRESS.

REGARDS

IGGY

----- Original Message -----

From: swati.mendon

To: [protected]@ifbglobal.com

Sent: Tuesday, December 09, 2008 12:19 PM

Subject: Non-attendance of Complaint.







The Customer Service Manager,

IFB

Mumbai



Dear Sir,



This is in connection with my complaint regarding non-functioning of IFB Washing Machine (Executive Elite).



Please note that ever since the machine is purchased, it is giving serious trouble. Initially there were small problems which were sorted out during the warranty period. Even your service Engineer Gopal (who has left the firm now), who had come for demonstration was more interested in selling the accessories like trolley, soap etc. rather than giving proper demonstration. Moreover he was not interested in attending the complaints after 6.00 pm. We were really fed up with him.



Now in May 2008, thinking that atleast AMC (which is a paid service) will be better, we have entered into an AMC Contract with IFB. But regret to say that the service level before the AMC and after the AMC remains the same i.e. it is equally bad. Every time the machine breaks down, we have to make atleast 15-20 calls and the waiting period is minimum 2-3 weeks. We had called Mr.Gopal (in the month of June after complaining & making 15-20 calls) for a break down and found that he wasn't sure of the basics also. Because the connection which he had made were reverse (this was told by my brother who was present at that time, since my brother is an Electronics Engineer). But Gopal was not ready to accept the facts due to ego problem. The very next day we had a problem and the machine was not functioning. He came and again reversed the connection and the machine began to function. I really doubt the quality of your technical personnel !!!



I feel the washing machine is basically purchase to ease out the washing function on a daily basis. If there is a break down every 6 months and there is no response to the customer complaint, I feel both the product and the customer service is bad. It clearly shows that the Company is not at all doing well because if it takes 3 weeks to procure the spares like Motor, then I think IFB should close down the operation.



It was on 29th of Nov that the motor replacement was suggested by your Engineer and he had confirmed that the person will come with spare motor on 1st of Dec but today is 9th of Dec, till date no one has turned up neither bothered to call up and inform the status.



When we called on Saturday 6th of Nov at your call centre again your person has informed us that no spare motor is available so it will be possible to send some one on 8th Dec. Yesterday also no one has turned up. After calling again, we have been asked to lodge the complaint once again and give all the details and they have confirmed that they will send the person today. This is ridiculous and height of negligence on part of IFB.



We are working people and cannot sit at home waiting for your person to come. I believe your people are not interested in attending calls after 6.00 pm. But since we are working, we are available only after 7.00 pm at home. I have warned your call centre time and again to send the Engineers only after calling, but still they come without notice. Yesterday also when I spoke to your call centre inspite of informing them that the call was not attended since 12th of Nov, they were very casual in their attitude and asked me whether it was possible for them to send the Engineer in the morning (as it is a Bank holiday today). On which I have informed him that we are working today. This shows how much you all care for the customers !!!



I regret to say that I am highly dissappointed both with your Service Level and also the functioning of the machine. It is very bad and I regret the decision to purchase such an Expensive Machine (when cheaper options were available in the market). I will never recommend this product to anyone in the future. All your promises of customer care seemed to have vanished in air after the product was sold to us. Also regarding the spares, the quality does not meet the basic standards, i.e. the motor was replaced just two weeks before (the Engineer has come on 29th Nov).



Incase you consider the above views are genuine, you may look into the matter. Incase you feel (after reading this mail) that some one must attend to the above complaint on an urgent basis, you may depute a genuine Engineer, who has thorough technical knowledge, only after 7.00 pm today positively only after calling Mr.Shailesh Mendon ([protected]), failing which I will have no other option but to take serious action against IFB for cheating us with a substandard product.





Regards,



Swati

Dear SIr,

I Ravi Ganatra have bought IFB Washing Machine from Ruby Electronics, Rajkot, Gujarat before few months, since 2 months its not working properly, i contacted service center, care taker Mr. Mukesh Gaglani, Contact No.[protected], [protected]. he send some service people and gave complaints that some parts is not working, he has done all excercise to repair washing machine but still its not working and they are now not interested to repair it. kindly guide what can be done and how can you help me. my contact number is[protected]. thanks.

model ifb delight purchased last year, not working properly, i lodged a complaint so many times, but there is no proper response...

I had bought a digital IFB washing m/c 15 months back and since then every month the sevice engineer has to vist my house at least twice to repair it. every month the machine doesn't work for atleast 10 days.

I would like the company to take back this faulty machine and also would request everyone planning to buy a washing machine to go in for any machoine but IFB

Rgds
Sapan Mundra
Pune...

I have 2 washing machines of IFB and having AMC contract with a IFB dealer. He was very nice when started. After that that person stated refusing complains and I have to request (like I am not his customer but a beggar!!!)

I have done complained on 31-08-08 having nos.
1614114 and 1614119

Which is still pending in their records and my both machines are not working at all.

After that I have complained again on 18-11-08 having complained No. 2434426 but as again no result.

Now I would like to ask you these things that if a IFB costumer is not getting service in 4 months, what type of steps I expect from company. This is a height of all that none of company officer is in mood to help a good costumer.

I would like to request you for this all complains and please please take a feed back of this service agent and also your technical department and sells department who is still sleeping and not at all in active stage.

The complain was registered with the Dealer M/S Shyam Ent., Bhilai (Chhattisgarh) on[protected]but nobody turned up. Again the complain was made on[protected] but till date nobody turned up. Kindly look into the case. My mobile no is [protected].
Address: Chaitanya Mishra, Vardan Parisar, Colony Chowk, Borsi, Durg - 491001 (Chhattisgarh), Land Line: [protected]

Purchased at Hyderabd vide Bill No: A6450IN/S.No.INA8150523
few months back. IFB Micro Oven H.P.Pavilion E.C.Model. Brought to Tirupati and used just for one month. The operating Buttons are not working. The service engineer at Tirupati (Srinivas: [protected]) as per Service Center incharge: Bhaskar Rao[protected] removed the panel and sent it for repair about 20 days back to Hyderabad. Till date the same is not received by the Service Center, Tirupati (A.P). There is no proper response from the Service Centre.

THERE IS NO OTHER OPTION THAN FILING A CASE BEFORE THE CONSUMER FORUM : TIRUPATI.

Kindly pursue the same and see that the panal is returned
to the Service Centre Tirupati after rectifying the defect
immediately.

FOR THE LAST ONE WEEK I AM FACING THE PROBLEM OF OPENING OF DOOR OF WASHING MACHINE. DUE TO ACCIDENTAL PRESSING OF THE DOOR BUTTON IT GET EMBEDDED INTO THE SOCKET OF THE MACHINE. I HAVE ALREADY EMAIL TO THEIR COUNTRY HEAD.
I HAVE ALSO CONTACTED THE LOCAL SERVICE PERSONAL OF THE IFB. THEY ARE RECEIVING OUR CALL BUT TILL DATE NO ONE HAS COME FROM THE IFB TO LOOK INTO THE PROBLEM
FROM THE VERY BEGINNING IT THE WASHING MACHINE DIGITAL 6 KG IS SHOWING ONE PROBLEM OR THE OTHER PROBLEM
PLEASE DONOT PURCHASE THIS MACHINE. THIS IS THE MOST HEADACHE OF ALL THE MACHINE THE IFB HAS PRODUCED
JITENDRA NIGAM
[protected]

Since last 1 and a half month we have registered many complaints and called the service providers
but till date we have not received any response.
Our washing machine is therefore not working and this has caused a inconvinience for us.
Thus, we hope that the IFB bosh company will look into this matter and we shall get the machine
repaired. Thanking you.



Mahesh Deshmukh,
Ahmednagar.

Dear Sir,

My name is Picasso, I purchased the IFB washing machine in December 15, 2008 at Delhi (Okhla-Head office), i am waiting for installation for one week but still not installed and nobody turned up from the company in spite of the repeated request to the help line, no service persons are attending the machine, The manager at Okhla and Rohini is not even attending the calls. I am not able to understand the reasons for this casual attitude. I am surprised that no higher officials even bothered to take any action! I can't expect such a minute negligence from SUCH A BIG AND RENOWNED COMPANY!
I am still waiting for the initial orientation demo . This is making me wonder how you will take care of after sales service with this kind of staff.

Have been chasing since time of buying from IFB Point an IFB clothes dryer for a lint cover. For the initial six months there were six repairs carried out. The mechanic tore the lint cover and repeated attempts to get one have failed. Have tried their service centre and it is perpetually not available. One cannot use the machine without a lint cover.
The large investment that I have made has been lying worthless.

POOR SERVICE QUALITY(My Ticket No is[protected]

IN SPITE OF LODGING SEVERAL COMPLAINTS, COMPANY WAS UNABLE TO REPAIR THE MACHINE PROPERLY. THE WARRANTY PERIOD IS NOT YET EXPIRED. I have been calling daily to IFB call centre and they give me new ticket nos. But to my surprise it is one of the worst appliance company i have come across. I am regretting my decision to stick to IFB. I called up thier Mumbai Office too but there was no response.Pls don't do same mistake by buying IFB Products...Srinath Reddy-ANANTAPUR.

sir,

my washing machine vibrating heavy while spinning with 800rpm speed. these was informed to ur service person. As per them its quite common nothing can be done. as per him machine kept in ifb authorised stand which having roller and fixed stand option. but still we have same problem and vibration is so high that machine coming out from stand. please look into these matter and give me replay as early as possible.

I am very satisfied customer of your washing machine IFB washing machine Supremo 5.5 kg which has never given me any trouble so far, however, a couple of days ago my washing machine door got stuck.
I had booked a complaint No 2532100 dt 18 Dec 08 after the machine door locked and could not be opened. Your mechanics were prompt in reporting to resolve the issue, however, they lacked the expertise to solve the problem and were prepared to break open the door/lock at my cost.
Request you to send some qualified Engineer who can figure out the locking mechanism and open the lock without any damage to the washing machine or its door. my address is
Flat No 1, The "TWINS" Krishnabagh, Maninagar, AHMEDABAD-8 contact no [protected]
An early action would be appreciated since my washed clothes are stuck up inside the machine and I cant use your excellent machine.
Wishing you all the best
Warm rgds
Nikhil

Please be EXTREMELY careful in case you are planning to buy any IFB appliance in Bangalore.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/

No service exists ! IFB guys have no customer focus. They are not helping, nor concerned about any problem of yours.

Summary ( Observations )
[protected] - - -

1 ) The complains recorded in Call centre is NOT tracked for closure. In many cases the calls are closed without visiting the customer at all.
~

2 ) IFB has outsourced service to a company named ” Silicon India “. Thus IFB as a company does not want to show any ownership for your problems.
~

3 ) The ” Silicon India ” guys have no skills. Often after lot of followup / reminders even if they visit your home, will be without tools, without spares.
Will diagnose wrongly, open things one by one unnecessarily and will only try to change most costly parts.
~

4) The silicon India guys do not carry any identity cards. Once 2 guys came to my home in the evening DRUNK. I complained to Silicon India, IFB and TVSe Chennai.
No action or apology from any one was reported ever.
~

5 ) The Silicon India mechanics are more interested in ” personal business “. As soon as they see a customer without Annual maintenance contract, they will propose if they can try to solve the problem

” privately “.

The skill level is same, that is ZERO. And thus one by one will replace the Motor, cards, pump whatever and keep charging money. The sole aim is to take away all good parts and sell somewhere else, and put other old parts in the machine.
~

6 ) IFB has only 3 mechanics for remaining part of Karnataka. The IFB Bangalore Manager and Assistant Manager never could send those guys to my home even after several followups for my problems. The standing excuse is that these 3 guys are out of station. Even though they promise to inform me or call back, they never called back.
~

7 ) No training is provided to all these mechanics for new models such as Digital models.
~

8 ) The spare parts are very costly, not available in open market and thus IFB fleece the customer very badly.

See http://zookeepersblog.wordpress.com/ifb-service-doesnt-exist-in-bangalore/


Details of all that happened with me -

i am having a AMC for the machine still every visit of engineer costs me no less that 2000 INR
last time the motor was replaced on friday 12th of december 13th machine broke down again .we informed the representative who came to collect faulty motor on sunday the 14th december 2008 .
he promised to be back on monday 15th .since 16th have been calling on the number[protected] very time recording my tel number [protected] and [protected].your answering machine replies in evening that someone will contact between 8 -10 am it replies so in the morning too and in afternoon too. somehow the confidence in IFB is waning

reg

sir,

nobody has come for demo for last two months. I have also no cooking book.please contact me at [protected].

sir,
we had purchesed ifb drier 'MAXIDRY 550' on JANUARY 2008 and errect it and start working on 30th JANUARY 2008, it run soothly for 4-month after that it many times stopped, cmoplained, reparied, run again & again it remained out of orderd, Pl follow the data of cmpalain.
comp. no./date[protected]/[protected], 1959731/[protected], 2101168/[protected], against this comp.m/c reced on[protected]/[protected], and now thisis out of ordered from last 15-days, nobody attaine this,

We purchased IFB washinf machine last month, Executive plus model. during demo operation it was found that heater was continous functioning irrespect of programs selected. service engineer told that it problem of sensor unit and he will replace the same by day or two. we logged compliant through customer care. But even after a month, nothing was retified. when we made enquiry to ifb coustomer care compliant status was closed.repeatedly 2 time we logged compliant but it was closed without attending problem.

Genuen company like IFB, should not allowthis kind of wrost customer service.

Name : Manohar.M
Contact :[protected]

Complaint was lodged on[protected] vide ticket number 2484591 for replacement of some pump as recommended by IFB Engineer Yogendra, who visited usearlier. Also rat mesh was to be put.
Nothing has been done to date. We have been informed that the parts are not available, and that theseswould be carried out as soon as the parts arrive.
cannot understand how an international giant like IFB does not have in stock a pump and rat mesh.
Please look into this.
Mrs. S.Thomas
A-401-A, Palam Vihar
Gurgaon - 122 017
Haryana - India