IFB Industries Complaints & Reviews

IFB-WASHING MACHINE — ETHICAL

To,
G. Dasgupta
President & CEO

Dear Sir,
I am constrained to put before you about your god damn products, defaulting guarantees and your very bad services.
My complaint no is:[protected]).Your product i purchasedis elena washing machine dayed 1/3/2007.
I tried from pillar to post and all your telephone numbers given to me.Nobody ever cared to help me to get my machine repaired and never told me time in which this can be repaired.It seems that your staff is impossible.
In the name of god, I request you to save on curses of defrauded clients like me

H.C.DESAI

IFB WASHING MACHINE — poor service

mene apni complain 16 jan 12.44 am ifb customer care me ki .48 hours ke bad sunday sham engenior aker bolta he iska tub change hoga .monday ko apka kam ho jaiga. par koi nahi aya. 20 morning mene fhir phone kiya sham ko 5 baje tak ho jayega par nahi hua rat 8 45 par fir phone kiya bola 21 ko 9 se 10 ke beech pakka tub change ho jayega par is samay 11.12 am he abhi tak koi nahi aya.mera complain no. he 2623988. aj agar meri comp. attend nahi hui to mujhe koi bada step lene ko mujboor hona hoga.me consumer court tak bhi ja sakti hun.

IFB - Washing Machine — poor service after AMC

To,
G. Dasgupta
President & CEO

I have a Senator model washine machine.
Last year in the month of December it wasn't working properly.A personal attended and then claimed that its heater isn't working and asked us to take AMC contract.And told that after taking this contract we will change the heater and then it will work properly.And he told us to complaint after 15 days(don't know wht was the reason of saying so).We did in this manner thinking that its service is poper.
Then we complaint a technitian turned up and told there's a wireing problem.We were amazed to hear that.But he rectified it.
After few days it stopped working again(heater stopped working).
Again some technitian turned up.And the same process is repeating till date.we have given almost handfull of complaints and none of the technitians is rectifying the problems.Its almost 3 months now and none of them are rectifying it.Though we were told in the starting that heater is not working properly, and we keep telling them that change the heater but they aren't.
And the technicians are coming from Ramantapur, Hyderabad center.
Can you please tell us what is the problem behind there ill response.And what we are feeling is that after taking AMC technicians aren't responding properly.They were but actually resposnding properly before.
We were ready to pay the money for the part which wasn't working properly before but he forced us and convinced us so much that we couldn't stop ourselves from taking AMC.
Now we are expecting a positive response after this mail.

Thanking you,
Richa Saini,
ph no-[protected].

IFB/washing machine — Poor AMC service

I own IFB Washing machine for more than 12 years and have been having AMC since then. Recently the machine encountered some loud noise when in dry mode. I had registered a complain (Compliant No: 2852177) on 24th March 2009. The concerned service personel who attended the complaint said that the bearing needs to be replaced and a technical guy will attend the same. The next day the technical guy came and after checking the machine told that the internal drum also needs to be replaced. He came the following day with a new drum and replaced the drum in the machine. After starting the machine water started leaking from inside. The technical guy after much struggle told that the outer drum also needs to be replaced and he will replace the same the next day, but he did not turn up. On 29th March 2009 he came and replaced the outer drum also, but this still did not solve the problem as water was still leaking from the machine. He suggested that the new drum which he has got is also faulty and he will get a new drum again and fix it. From then on neither he or some other personel turn up to fix the problem. I called up your customer service care centre and was shocked to know that the complain is closed without being correctly resolved. The customer care personel registered a new complain (Complain No: 2875976, Date: March 31st 2009) and also gave me the number of the service manager in chennai (Mr.Guna - [protected]) and told to call him. I had called the said number and spoke to the service manager and he assured to get the machine fixed, but again the person attending the complain told that the technical person needs to sort this. Till today no one has turned up to solve the complain. I don't understand why you have such in-efficient people and what is the use of a AMC when I am unable to use the washing machine for more than 10 days. I request you to take strong action on the concerned people at IFB Service people in Chennaii and also request you'll to resolve my issue as soon as possible.

I own IFB Washing machine for more than 12 years and have been having AMC since then. Recently the machine encountered some loud noise when in dry mode. I had registered a complain (Compliant No: 2852177) on 24th March 2009. The concerned service personel who attended the complaint said that the bearing needs to be replaced and a technical guy will attend the same. The next day the technical guy came and after checking the machine told that the internal drum also needs to be replaced. He came the following day with a new drum and replaced the drum in the machine. After starting the machine water started leaking from inside. The technical guy after much struggle told that the outer drum also needs to be replaced and he will replace the same the next day, but he did not turn up. On 29th March 2009 he came and replaced the outer drum also, but this still did not solve the problem as water was still leaking from the machine. He suggested that the new drum which he has got is also faulty and he will get a new drum again and fix it. From then on neither he or some other personel turn up to fix the problem. I called up your customer service care centre and was shocked to know that the complain is closed without being correctly resolved. The customer care personel registered a new complain (Complain No: 2875976, Date: March 31st 2009) and also gave me the number of the service manager in chennai (Mr.Guna - [protected]) and told to call him. I had called the said number and spoke to the service manager and he assured to get the machine fixed, but again the person attending the complain told that the technical person needs to sort this. Till today no one has turned up to solve the complain. I don't understand why you have such in-efficient people and what is the use of a AMC when I am unable to use the washing machine for more than 10 days. I request you to take strong action on the concerned people at IFB Service people in Chennaii and also request you'll to resolve my issue as soon as possible.

IFB — Poor Service on AMC

I had taken a full year AMC for digital IFB wsahing machine. The machine developed some fault on 20.09.09. Complaint was registered. Service personnel came on 21.09.09. Inspected the machine and told that some parts i.e power board and display etc. have to be replaced and changed. However till date the parts have not been changed inspite of several requests/complaints on customer care & Mr. Kashyap [protected]. Hope the IFB service personnel keep a note of this and take necessary corrective measures so that the functioning of the franchise service centre is improved.
Devendra
[protected]

IFB-WASHING MACHINE — ABOUT DEMO amp;INSTALLATION

BILL DATE :[protected]
BILL NO :MAR0002424
COMPLAINT :NOT YET COME FOR COMPANY INSTALATION TILL TODAY[[protected]

IFB - Washing Machine — Water flow not controling in auto setting,over flow

The water flow in auto sequence is not controling.Water over flow in the machine happening frequently.

IFB — Unsatisfactory service in AMC

Sub: Unsatisfactory service in AMC
Ref: Customer Id:1891930 Complain No: 5380543 Dt 6/11/10
Dear sir,
Since last one year neither my Washing machine ( IFB Eleena Model) working perfectly nor the service personnel are able to make it OK. Till date they have replaced motor & tub (Both outer & inner) twice. But since last one month, till today the machine is not working. After repeatedly failure of motor the service personals are showing their helplessness as they are telling that almost all new motors are failing!!!. The service personnel even are denying to give the service report after carrying out the maintenance work (even after motor / tub replacement), where we are also signing. It is really a regretful thing for such a high branded & internationally famed Company such as IFB. Given a preference.
IT IS SURE THAT I SHALL NEVER PURCHASE ANY ITEM OF IFB , NEITHER I SHALL RECCOMEND TO MY COLLEAGES/RELATIVES.
A few Suggestions:
1) The complain should be attended timely , preferably within 24-48 hours maximum for AMC .
2) THE IFB should monitor all the online complain after proper acknowledgement in return mail. Till date although I have put 3 online complain, but I didn't received any return mail / nor any complain nos etc.
3) Top level management like state in charge are also showing their helplessness which shows very poor image of IFB. (I am particularly speaking for the ORISSA counterpart.) They should be strengthened.

It is further requested to kindly look in to the above and acknowledge with timely & appropriate corrective action plan in return mail.

AJIT KRUSHNA KAMILLA,DGM(NTPC Ltd)
House:1/22 Banaja Appt., Unit:6
Bhubaneswar(Orissa[protected]
Email: [protected]@yahoo.co.in
Ph:[protected] Mo: [protected]/[protected]

IFB WASHING MACHINE — BEWARE - Purchaser of NEW IFB WMachine

Prospective Buyers of IFB Washing machine,my sincere advice is that please do purchase IFB products. Once you pay your money for the product, then you are at the mercy of their ASC (Authorised Service Centre) for Installation, warranty complaints and post warranty complaints.

You need to spend your money on the product, accessories, and AMC. Even if you are willing to spend money, the treatment meted out to customers by their AMCs are really pathetic. You cannot contact any of IFB officials or ASC officials. Your only point of contact would be the Toll Free Number wherein they always say sorry, take your complaint, give you a complaint number and close the complaint the next day meticulously in their system even without verifying whether the complaint has been actually attended to.

Still you want to buy IFB washing machine, always keep blood pressure tablets by your side.

Rgds
Ravi

i have a similar model and a similar complaint .am based at coimbatore and am in the amc period but despite repeated calls for over 6 months nobody has bothered to call back let alone come over and check the machine .2 years back one of the company engineers had come over for a check and replaced the original part by a faulty part [this he did in a number of places for which he was subsequently fired }, following which all over troubles started .i wonder why we ever bought this machine because we have been only handwashing our clothes ...pl do not buy ifb machines !

Product

Worst ever company for service. Am tired of calling the customer care service. No one's responding. Even if they attend the call, no one's coming for servicing the washing machine. Please do not buy an IFB washing machine. Worst service. Worst customer care.

Washing machine not accepting spin command

The machine is not accepting the command of spin since 3 days and the complaint made to the customer care center also remains unanswered .. So we request you to please take the necessary action as soon as possible..


Thankyou

IFB LATEST WASHING MACHINE — MACHINE NOT ATTENDED

Dear sir,

Dear sir,
See when the washing machine spins there is a lot of sound, your service people came and did it once they said that the stone is misplaced but the problem persists. I have registered the call with the company one and half week back and till date they have not rectified my washing machine kindly attend immediately. And my complaint no: is[protected]
Thankyou,
Regards Alexis

IFB WASHING MACHINE — Complaints not attended

My IFB washing machine is under AMC. The machine is not working for the past six months. My last complaints ticket Nos. are 2423872 dated 14.11.2008 and complaint ticket No.2647582 dated 23.1.2009. The service personnel after inspection promised to come back with spares to make it working. But till date they have not attended the complaint.

I intend to file a civil suit or a complaint before Consumer court seeking compensation for damages and deficiency of service.

S.JANAKI

IFB WASHING MACHINE — Complaint was not attended

We had purchased an IFB Washing amchine two years back. On 15 Jun 09 I had launched for a compalint and requested for a MAndatory vist and for the same I was given a token No.3140753. But no one had turned up. All of a sudden a received a message in my mobile on 18 Jun 09 stateing that the mandatory vist was resolved and how the service was. I was so surprised I called the call center and they requested me to contact the local gudown for the service not rendered.I called them on 17 Jun 09 and two ladies attended and the call and they said they will get back to us but there was no reply from tham.Meanwhile i got a call from IFB stating that my AMC is getting expired on 28 Jul 09. where as i had paid Rs.2000/- at the time of purchased for an additional 2 years warrenty. She said is it so and there was no confirmation from her. All of a sudden a guy has come home and he called me just now stateing that he has come for the service. Since I am working I had requested them to send their service person on weekend where as this guy says he is not aware of it. The service and the care given to the customer is very very poor. There is no service from IFB. I never thouht it will have such a poor customer service.

Dear Sir,

It was so quite disappointing for me and my hotel in Kumarakom that inspite of purchasing around 04 nos of washing machine and Dryers from IFB, all my calls towards the service and complaints gone for six.Nobody attended and the poor response from your staff even at the managerial level from Cochin upset me very much.All the calls made from me and my team was never honoured at any time and nobody concerned to give a courtousy call or for a site visit.I really wondered if this is the attitude towards an organisation which purchased around 8 products from IFB, what will be the attitude towards a normal deal?

I you are bothered to a minimum level to my concern PLZZZZZZZZZZZZZZZ send a technician to Taj hotel in Kumarakom for servicing the MACHINES.

regards,

Renjith Menon

Dear Sir,

It was so quite disappointing for me and my hotel in Kumarakom that inspite of purchasing around 04 nos of washing machine and Dryers from IFB, all my calls towards the service and complaints gone for six.Nobody attended and the poor response from your staff even at the managerial level from Cochin upset me very much.All the calls made from me and my team was never honoured at any time and nobody concerned to give a courtousy call or for a site visit.I really wondered if this is the attitude towards an organisation which purchased around 8 products from IFB, what will be the attitude towards a normal deal?

I you are bothered to a minimum level to my concern PLZZZZZZZZZZZZZZZ send a technician to Taj hotel in Kumarakom for servicing the MACHINES.

regards,

Renjith Menon

Hi,

Am quite sure this IFB washing machine is proved to be a BIG failure and the service people are proven ridiculous and got fed up of their attitude. The area Manager is really appointed not to manage the situation whereas to obstruct the disheart the customer by not supporting them and misguide them by giving false reasons.

Myself purchased a senator Washing machine and it underwent 16 times repairs in 3 yrs time, by last month its warranty also got expired and I have no ther way to get their support other by cash payment which will be another expensive affair and paying penalty for selecting the International band item. I have repeatedly requested to all IFB available authorities in Kerala and through their complaint number many many times. Perhaps I would have spent more than Rs 300 for telephone calls (each complaint I have done more than 5 times and the waiting time is nearly 10mts in addition to calling the local offices)and my valuable time over phone and hearing arguments of service people. Its a big punishment of buying an IFB machine and request any customer NOT TO BUY IFB MACHINES else you will loose your money and mental peace.

Now I also have to approach the legal authorities either to get my money back or to get a new machine.

I strongly feel that the top management of IFB may not be knowing the real happening in grass root levels. The people in lower levels are trying to defame and thus the entire IFB name will be washed away from the market no sooner also the curse of suffering people who spent their hard earned money for a junk of metal will also prove in a short time.

With Regretfully,

Swaminathan
Mob [protected]

IFB / Washing Machine — Not attended to the complaint

My washing machine is constantly in need of service and therefore I have always had an AMC.
I regestered a complaint on 18th August 2010 Complaint no.4958208 but the Machine is not yet set right a service mechanic came on 20th and promised to return with the required part the next day. but nothing has happened till today.

When I call the Call center they have their staple replies,but never have a supervisor with whom I can speak. When I insist on an IFB officials contact,they give different names at different times.The only consistant thing is that they give telephone nos which either do not work or keep ringing or remain switched off throughout the day.

The Management of IFB either does not exist or are unable to handle the problems eminating from poor quality products being dumped in the market to gulible customers.

Tilak Narayan
14A, 7 Raj Narain Road, Civil Lines, Delhi 110054 mb. [protected]

My IFB wshing machine is under warranty. The machine stopped working and the first complaint was logged on December 1, 08. My Ticket number: 2484729 . Ever since I have made several calls to the customer care. The workers, totally unskilled, finally turned up, could not dignose the problem, the next time came up yesterday(december 14th) with a motor (an old refurbished motor- with no IFB label) and replaced the original motor. They loaded the laundry ad left. The machine is still not working. This is frustrating, and very disappointing. The service agent is xcell Care, St Thomas Mount, Chennai.

we have purchased a IFB washing machine of Model: Elite 5 Kg / Elites 5 Kg Aqua SR. No. WTEL 5 Kg B / WTEL 5 Kg Aqua B 21982, by January 2009 (18/01/2007). From the purchase period itself the machine gave problems. When it was brought to the notice of the Supplier / IFB service people in Coimbatore, they did not turned up immediately. After many phone calls and complaints, the representative came and do something. However, it was not corrected. Frequently, in every month it has been the practice to give complaints, call after call, they come and could not analyse any fault, they simply say one time that there is no problem in the machine, in other time after many compulsions they look into it and could not succeed. The Skill is very poor & No customer satisfaction

This is the regular practice with this machine for nearly two years. We requested with thim many times to take the machine and give us the new machine. Once they took the machine to their place and did some service but with the effort is on vain. The machine is not being corrected till now. Now also we give complaints to them, but they never give any response and reply, they not even try to attend our phone calls. When the complaints are being sent through phone, the people there will pay mockery and no efforts are being taken.

The warranty period of the machine is over on 17/01/2009. This machine has been created more and more mental tension. By this our concentration is always diverted, no peace of mind due to this machine. Many times we requested and suggested them to recommend to change the machine and give us a new machine. However, no body is giving any attention. There is very least Customer Service. This machine was bought with the effort of that this is a renowned international branded one and expected good machine service. But everything is in vain. Always there has been a test for our patience.
Till now also, we are trying in giving the complaints, but they are not attending the calls. We request in this regard, to take suitable actions so that our machine could be changed. It would be better for us to have new machine, so that we would be atleast relaxed atlast.

we have purchased a IFB washing machine of Model: Elite 5 Kg / Elites 5 Kg Aqua SR. No. WTEL 5 Kg B / WTEL 5 Kg Aqua B 21982, by January 2007 (18/01/2007). From the purchase period itself the machine gave problems. When it was brought to the notice of the Supplier / IFB service people in Coimbatore, they did not turned up immediately. After many phone calls and complaints, the representative came and do something. However, it was not corrected. Frequently, in every month it has been the practice to give complaints, call after call, they come and could not analyse any fault, they simply say one time that there is no problem in the machine, in other time after many compulsions they look into it and could not succeed. The Skill is very poor & No customer satisfaction

This is the regular practice with this machine for nearly two years. We requested with thim many times to take the machine and give us the new machine. Once they took the machine to their place and did some service but with the effort is on vain. The machine is not being corrected till now. Now also we give complaints to them, but they never give any response and reply, they not even try to attend our phone calls. When the complaints are being sent through phone, the people there will pay mockery and no efforts are being taken.

The warranty period of the machine is over on 17/01/2009. This machine has been created more and more mental tension. By this our concentration is always diverted, no peace of mind due to this machine. Many times we requested and suggested them to recommend to change the machine and give us a new machine. However, no body is giving any attention. There is very least Customer Service. This machine was bought with the effort of that this is a renowned international branded one and expected good machine service. But everything is in vain. Always there has been a test for our patience.
Till now also, we are trying in giving the complaints, but they are not attending the calls. We request in this regard, to take suitable actions so that our machine could be changed. It would be better for us to have new machine, so that we would be atleast relaxed atlast.

i also posted my complaint to ifb but i think these people are fraud and do not provide any kind of services.
Anyway now i will lodge my post in Consumer forum to get justice . I suggest all not to buy IFB products.

Dear Sir,

we had complain last month but your service provider not solve our problem.

I already send you my comments and complients, never got a response from you, which i never
expect this from a reputed company like yours.
C.K.Bharathan

bad service i am pissed off with it

IFB SERVICE CENTRE AT HYDERBAD, ANDHRA PRADESH IS HIGHLY USELESS, IRRESPONSIBLE AND INRESPONSIVE. ACTION ON COMPLAINT IS FOURTH CLASS.

hi i'm having similar problem with IFB. I bought a DIGITAL 6KG washing machine from IFB and it stopped working on 15 April 2010, we launched a complaint and since then nobody came to attend to it. We had been calling them for about a month but their only response was that the parts have not arrived yet. Today is 1st September and till now nobody has come to our place or even called. We were told to contact a person named Menaka from Xcell Care in Chennai. Could you please tell me the address of that service center.

You are totaly right. IFB want just sale their prodect and after that they forget all their promises

I am living in Mohali (Chandigarh). My IFB Washing Machine is under AMC and it has stopped functioning about five days ago. I booked complaint on 27th Sep 2011. My complaint no. is 7262090. Customer Cell assured me that within 24 hours their service engineer will contact me, but till date beside my repeated requests on toll free no., no one came to attend the complaint. Local contact nos. mentioned in the receipt cum invoice seem to be fake.Contact nos. of the local Senior officers of service center, provided by the Customer care are also not picked up by them. I am really astonished for such type of casual attitude towards the customers from a reputed Co.. Very poor service. IFB really want just sale their product and after that they forget all their promises.

My IFB Washing M/C with Sl.no:0071289 and model Elite5.5Kg is under "Comprehensive AMC" Contract for the period 22.06.2011 to 21.06.2013, Reciept cum Invoice no:2575 dtd:11.6.2011.
This Washing Machine is having the same problem from the very begining of it's purchase, recently also same problem REPEATED on 05.4.2012.
"THE ENTIRE MACHINE JERKS WITH A BIG THUNDERING NOISE AND MOVES ITSELF ON FLOOR TO ABOUT 1 or 2 Ft" inspite of Switching OFF the Power instantly.This is FOURTH Time such problem is being REPEATED.
Recently also the same problem REPEATED on 05.4.2012, again same Engr visited and opened the Machine, tested and freshly loaded clothes and starts working.I have conveyed the Service Chief over Phone, he is not having any other way to SOLVE THIS DEFECT PERMANENTLY.
THE PROBLEM WITH MYSELF IS:I am having a BONDAGE WITH THIS BRAND "IFB", I am an ARDENT FAN OF IFB.
I wish the Company comes farword and replaces this Machine having an INHERENT PROBLEM WHICH IS UNSOLVED FOR THE PAST FOUR YEARS[protected]and creates CONFIDENCE in Consumers.
I hope the IFB Engrs do not divert the issue with lame EXCUSES since I myself an Engr knowing at least BASICS-----such as fluctuation in Power supply / Loose contact in supply path / Quality of Water / Variation in ground Levels and so on.
I do not believe in going to CONSUMER COURT and so on to solve my Issue, ...because I TRUST THE IFB PRODUCT, unknowingly they have given me a machine having an INHERENT problem / Defect which may be because of MALFUNCTING BY ONE OF THE PART.

DOOR LOCK

DOOR LOCK ER.

IFB customer service is the worst I have seen in my life. One of the service engineer first told that a board has burnt and charged 2000. The machine stopped working within 2 -3 days after we changing the board. He then said the motor has to be replaced and charged another 3000 Rs. The very next day the machine again stopped working again . I would have called him atleast 20 times. Each time he has been telling a different story.

Service engineer name is Thyagu and his mobile number is [protected]. He claimed to be from St Thomas branch, Chennai branch.

I have spent Rs 5000 and the machine is not working yet.

My sincere suggestion is to buy indian brand with top load. Front load machine maintenance is costly and also the service engineer experience is not good to handle repairs effectively.

washing machine not working ,needs urgent attention

RESPECTED SIR Our IFB washing machine is not working . It is only 6 months old . It requires urgent attention . Please contact as soon as possible

washing machine IFB senorita plus — not working properly

firstly machine is not taking washing powder from the slot.
secondly drying is not taking place.Please make sure that person turns up to take care of its service. we are fed up of your earlier committments.Do the needful on top priority

please do the needful on top priority as we are working couple and washing clothes manually has become a headache for both o[censored]s.

IFB Washinng Machine Senorita Plus — Pathetic service

The machine is down for past one month, but not a soul has visited despite logged at least 4 complaints for same problem. Does anyone know the support head contact details for IFB ?

IFB Senorita plus washing machine — machine not working

My machine is not working for past 2 weeks.Despite of continuous complaints and follow up my problem is still not solved.Instead of fixing my problem first I received a courier with brochures of new products.It is strange that these companies are worried only of selling their products, but not servicing it properly.

IFB Senorita Plus Washing Machine — NOT WORKING

PERMANENT CUSTOMER CODE NO.1221622
COMPLAINT NO.3432738 dt.29.08.2009 Date of Purchase:11.11.2007 [within guarantee period]
The Technician who attended on 02.09.2009 - noted down the complaint promised to come the very next day but has not turned up till.
PLEASE ATTEND THE COMPLAINT IMMEDIATELY.
B.RAGHAVENDRA RAO
H.NO.B-40 RAILWAY QUARTERS MOULALI HYDERABAD 500 040
PHONE :[R][protected] [Out of Order]
MOBILE: [protected] [protected]

IFB WM SENORITA PLUS — not attending

I am from Cochin and I have purchased an IFB senoritta Plus washing machine on 11.9.2008 which is under warranty and the machine failed on 18.9.09 and on 18th morning at 9.30 I registered a complaint at your 24 hrs helpline number. The same day I got a call from a person and he told me that he will come and see at 3 pm. He did't come and I started calling him every 30 minutes and all the times he told me that he is coming. Next day morning again I called your 24 hrs helpine several times and one technician came and he told me that it requires one item replacement and it may take 1-2 days and he told me that he cannot give a time commitment for repair. Again I called your number and they gave me their Service head number and I did't get any commitment. Again I called the same number and they gave me Kerala head number and she gave me a commitment that this will be attended on wednesday. Up to 12 .30 pm nobody called me . Today again I called him and he told ( Mr. Joseph-[protected]) me that this may be repaired today evening and he is not sure. I am not able to under stand the reasons for this casual attitude.No higher officials telephone numbers are available for the redresal.

IFB Senorita Plus Washing Machine — very bad service

mu machine is still in guarantee period and thr was a problem of water leakage. after registering the complaint and after running behind service people for 15 days finally it god rectified. but the service person did some loose connection or some thing electrically wrong in my machine. now there is sparking down in machine. again i m calling them. they will tell daily 2 send someone but no one turns up.

IFB Senorita plus washing machine — Repair not done for 2 weeks now

I am shocked and appalled at the state of service. Washing machine though out of warranty, company persons have been callous, telling lies and despite 50 phone calls still work is pending to be done.

SENORITA PLUS — Dryer is not working

We are having AMC with DEEPA franchise.Customer code is 3434225.Phone no is [protected].Do the needful immediately.
IFB membership ID is [protected].Please do the needful immediately.

while machine is running huge noice is comming

huge sound is heard and disturbance is observed when machine is running

Ifb washing machine front load complaint

Six month back I bought ifb front load washing machine but it is not working I have given complaint to ifb care in khammam but they are not respond my ticket no is 14280252

Washing machines

IFB Vizag service centre Radha service centre is cancelling customer complaints without resolving them. I experienced twice.
IFB is gradually loosing market and it's all the Reputation it got.
On 31-05-16 I lodged a complaint and it was cancelled without resolving it on 04-06-16. Again they have given a new complaint no.

dear sir
i have purchased a microoven which is not working correctely . complaints have not been attended to

I had lodged complaint of my automatic front loading IFB machine on 01 May vide complaint no.
2983578 and reminded on 02 & 03 May.On 04 May I spoke with Mr Aggarwal at mobile no
[protected](given by your call centre).Till date complaint has not been attended.

Kindly look into it and get my complaint attended.

L.K RAHEJA
D-26, NAVKUNJ APPTS, 87PATPARGANJ
NEARMOTHER DAIRY
DELHI-110092
[protected], 22772643

I have purchased IFB microwave machine model 23 FCI about 5 years back. However, the machine is giving me continous trouble for last one year. The service centre located in Jorhat, Assam is not able identify the problem and not able to repair the machine. On 23.07.09 the machine have been returned to me in damaged condition. I tried to cook one cake today and after 4 minutes the machine balnked out completely. I want complete overhaul of the machine immediately free of cost as the machine was returned to me in damaged condition

I had purchased IFB microwave machine model 23 FCI about 5 years back. However, the machine is giving me continous trouble for last one year. The service centre located in Jorhat, Assam is not able identify the problem and not able to repair the machine. On 23.07.09 the machine have been returned to me in damaged condition. I tried to cook one cake today and after 4 minutes the machine balnked out completely. I want complete overhaul of the machine immediately free of cost as the machine was returned to me in damaged condition

I also felt the same complaint from IFB side. I dont know why such a company acting like this.

iam having ifb top load fully automatic machine which has a water leakage problem for 2 weeks and non of early complaints attended with in a week, and ifb service centers are totally bad in handling the consumer.

I have a frontload washing m/c and i have made a service req on17/09.and i wasassured by call center that within 24hrs i will a service personnel.Since nobody turned up till monday the 20th i had reminder call but a fresh complaint was booked with no 5121280 and cust id 950596.again since nobdy turned up for 24 hrs on wed the 22nd i made another call and i was an immediate action To day 24th friday and till now nobody has turned up .your assurance of 24hrs service has not materialised even after 8*24 hrs.Pl let me know what to do further
L.Balasubramanian

I have a front load washing m/c and i have made a request to install/demo on 05.Dec.2012 but till date no one turn up. When I contacted local service center they told that it is not possible before 3to 4 days.
M Kumar
[protected]

DEAR SIR PLEASE SEE THE BELOW MAIL IT WILL DEFINE YOU OUR PROBLEM.

HOPE I WILL GET THE EARLY RESPONSE






KIND ATTENTION: MR. GOBINDER

REMINDER NO .5

DEAR SIR,

I M FOLLOWING THE IFB FROM 19 DEC, FOR YOUR KIND INFORMATION THAT AFTER FIVE REMINDER TO TILL DATE OUR MACHINE IS OUT OF ORDER.AND I ALSO WANT TO TELL YOU THAT IF IFB IS GIVING THIS TYPE OF SERVICE IN WARRENTY PERIOD WHAT WILL BE AFTER WARRENTY??????????. IF YOU CAN NOT SORT OUT THE FAULT PLEAE GIVE ME THE CONTACT OF YOUR HEAD OFFICE.


Thanks & Regards
Jaspreet Singh
Venus Cotsyn(India) Ltd.Ludhiana
Mob.[protected]
----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Cc: Anil Taneja
Sent: Saturday, January 03, 2009 11:07 AM
Subject: Fw: Tumble Dryer Problem


REMINDER 4


----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Cc: Anil Taneja
Sent: Friday, January 02, 2009 9:54 AM
Subject: Fw: Tumble Dryer Problem



REMINDER 3

----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Cc: Anil Taneja
Sent: Thursday, January 01, 2009 10:31 AM
Subject: Fw: Tumble Dryer Problem


Reminder

Thanks & Regards
Jaspreet Singh
Venus Cotsyn(India) Ltd.Ludhiana
Mob.[protected]
----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Cc: Anil Taneja
Sent: Wednesday, December 31, 2008 5:32 PM
Subject: Fw: Tumble Dryer Problem



REMINDER

I WANT TO BRING IN YOUR NOTICE THAT TODAY NO ONE SERVICE ENGINEER OF IFB HAS VISIT THE SITE AND MACHINE IS STILL OUT OF ORDER.


Thanks & Regards
Jaspreet Singh
Venus Cotsyn(India) Ltd.Ludhiana
Mob.[protected]
----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Cc: Anil Taneja
Sent: Tuesday, December 30, 2008 5:05 PM
Subject: Fw: Tumble Dryer Problem


Dear Sir,

For your information that The tumble Dryer Which has repaired from your service center on dated 30/12/08
is not working properly and the complaint has also given at you service center.So please send your service engineer A.S.A.P.
Our work is suffering too much due to this problem from last two weaks.So please take it seriously.


Thanks & Regards
Jaspreet Singh
Venus Cotsyn(India) Ltd.Ludhiana
Mob.[protected]

----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Cc: Anil Taneja
Sent: Monday, December 22, 2008 11:44 AM
Subject: Fw: Tumble Dryer Problem


Dear Sir,

Please update the status of our machine.

Thanks & Regards
Jaspreet Singh
Venus Cotsyn(India) Ltd.Ludhiana

----- Original Message -----
From: jaspreet
To: IFB([protected]@ifbglol
Sent: Friday, December 19, 2008 6:58 PM
Subject: Fw: Tumble Dryer Problem






Dear Sir,

We have some problem in tumble dryer machine(Drum of dryer has noise & also some problem of door micro switch) and we are sending that machine at your service center model town. Please do the needful A.S.A.P.

Thanks & Regards
Jaspreet Singh
Venus Cotsyn(India) Ltd.Ludhiana
Mob.[protected]

I was about to buy one but after reading this I guess I will go with LG. Thanks for sharing your pain. You should sue them in small claim courts

IFB Dryer — Very Bad & Poor Service

There is a IFB dryer which is under AMC with Elite Services of IFB and some part of that IFB dryer has gone faulty but no one is attending to the complaint since 2 months (Complaint No.284810). I spoke to Mr. Mitesh/Ms.Sonal of IFB on 28470528/32/[protected] hundred times but he send some stupid technician with no knowledge of trouble shooting and just waste our time by saying that the part which he brought is also faulty. We are feed-up with this kind of service since the machine is installed at Nepeansea Road at our Boss residence. Every single day we are been following up with Elite service (Mr. Michael[protected] but invain, we have never ever experienced this kind of service from even the normal vendor but if this is happening under the banner of IFB which is very pathetic.

Kindly look into this matter as we are facing a lot of problem.

Regards,
ANIL
[protected] (Mumbai)

IFB Dryer — out of order

Please send your service man to the following address on urgently basis, as the dryer is out of order for the last two weeks.
Address :
VIDEOCON HOUSE
99, Manav Mandir Marg,
Napeansea Road,
Mumbai.
Contact Person :Mr.Shivram Dhamne [protected]
Phone no.[protected]

IFB customer care service is worst than poor. I have called them almost 7 times but no one has turned up till date. I should have never bought an IFB product, I am totally repenting it. Please DO NOT buy any of IFB products, its like buying a great headache.

IFB Dryer — DEMONSTRATION & INSTALLATION NOT DONE

We have purchased one IFB Dryer from M/s. Fomra & Co. and it was delivered on 8th of November 2010. The same time we have informed the customer care to install and for demonstaration. But they are not responding properly.

Recently, I am also facing major problems with IFB's service. As per process, I called teir call center for some replacements. They had promised that someone will attend to my query WITHIN 24 hours. Its more than 5 DAYS since my logging of this request. NO ONE BOTHERS. I have complained to their head of service group. I have even logged onto their "Feedback" form. Not a single response. IFB's service is PATHETIC. Hope, someone will address their service issue ASAP.

IFB is worst service... i never expect this frm IFB... please try to improve your service... Its very bad

IFB IS VERY POOR SERVICE... TRY TO IMPROVE IT

I am very much frustrated of the attitude of the IFB company service people. our is a new and got into some drum problem in our machine. I been giving complaints for almost 7 times and these service guy so called seniors who could not find the problem. I warned and told i have to file a case against the irresponsibilties of both the employees as well as the company. If people are in the pool could join we can make a powerfull hands to help the IFB company know the pain of people who trust on this brand and finally fooled of them. So atleast if this not reached to the company our word could help and save the IFB. my mobile number [protected] and my complaint number 6087377 and customer ID 2034438

I am frustrated and pained.

I rue the day I bought a IFB Elite DX washing machine in 2008 at Kozhikode. Since we moved to Coimbatore in 2009 this is the 2nd time that we have had a complaint with the IFB machine. Now it is 6 days since we registered a complaint with the Coimbatore Service Centre, and the problem remains unresolved. Their service personnel either switch off their phones or remain elusive. I wonder if they have all gone on a holiday enbloc or resigned. Wonder if IFB has declared a service holiday. They continue to sell... You just have to send them a SMS showing interest to buy. They will soon swarm all over you like flies. At this rate it will not be too long that IFB joins the list of RIPs. What a shame? The next time time around I wish that I do not buy IFB. Suresh Paul Antony, Associate Professor [Marketing], XLRI School of Business & Human Resources, Jamshedpur 831 001. M:[protected]

CUSTOMER SERVICE IS STILL HORRIBLE EVEN IN 2012. WE HAVE PLACED A COMPLAINT IN JULY 2012. IT IS AUGUST NOW AND STILL THERE IS NOT ONE TO ATTEND THE SERVICE FOR A IFB DRYER...
NO POINT CALLING THE CUSTOMRE CARE ALSO THE ANSWER IS APPLICATION IS SLOW PLEASE CALL AFTER ONE HOUR.

complaint not being attended

complaint no. 14450221 dated 11.12.2014 AMC valid up to 29.09.2015 shilpa saxena +91 [protected]

WASHING MACHINE LEAKAGE

UNDER THE WASHING MACHINE OUTLET WATER IS LEAKING

we was purchased a washing machine on dated 16/8/08 at BAJAJ ELECTRONICS
KUKATPALLY BRANCH, HYDERABAD. THAT IS MY MAJOR MISTAKE AND WE NEVER GO TO PURCHASE IFB BACAUSE
YOUR STAFF
we are not satisfied, with your custormer care staff, i have washing machine sr no: 159924

model WTELNB 159924
PURCHASE DT: 16/8/08
EXP DT: 16/8/2010
COMPLAINT GIVEN DT 20 DEC08
DOCKET NO: 2636611
WITHOUT COMPLETE JOB THEY CLOLSED THE COMPLAINT, AND GIVEN ONE MORE DOCKET NO IS 2652352. AND STILL NOW NOT RECTIFIED.
VERY VERY WORST SERVICE
WE PURCHASED ON BASIS OF IFB COMPANY NAME
BUT WORST SEVICE.
DEALER : BAJAJ ELECTRONICS KUKATPALLY.

GIVE THE GOOD SERVICE TO THE CUSTOMER.

I made an agreement of AMC vide No. 95203 on 27.11.1008. two complaints were lodged, attended but the problem has not been rectified by the IFB authorised service engeeneers. now i am tryoing to get the complaint registered with the helpline but no response is there. i have been mentally harashed and tortured by these service people. you are requested to look into it and get my washing machine set right.

I BOUGHT A IFB W/MACHINE ON 22.01.2007. MODEL: SENORITA PLUS :IFB : FRONT LOADING PURCHASED FROM BHARATH

ELECTRONICS &APPLIANCES, TIRUPPUR. SALES INVOICE NO. 10607/633.

LAST WEEK IT HAS SOME PROBLEM TO WORK. SO I BOOKED A COMPLAINT TO YOUR CONSUMER CENTRE. THE BOOKING NO. IS 3138022.

A SERVICE ENGINEER CAME FROM YOUR IFB AUTHORISED CENTRE SRI VARSHINI ENTERPRISES. THEY CHECKED AND TOLD TO ME SOME RABIT

WAS BITTEN THE TIMER PART SO IT WAS NOT ABLE TO WORKING CONDITION AND PRESSOSTATE PART WAS FAILIER SO HE ADVICED TO DELEVERY

OUR SERVICE CENTRER.BUT WE TOLD HIM TO CHANGE THE PARTS HERE ONLY BUT HE REPLIED IT IS NOT POSSIBLE. SO IDELEVERIED THE W/MACHINE

TO YOUR SERVICE CENTRE. HE RETURNED TO ME ON 16.06.09. AND TOLD ME THE TIMER AND PRESSOSTATE HAS CHANGED. THE SERVICE BILL ICR

NO; 1. THE INVOICE VALUE IS 3113.00 RS.I PAID THE BILL. MEANTIME I ASKED THE REPLACEMENT PARTS BUT HE TOLD ME WE DONT GIVE ANY

REPLACEMENT PARTS TILL NOW. IF YOU WANT TO RECEIVED THESE REPLACEMENT PARTS YOU PAY MORE 400.00 RS ADDITIONALLY. THEN I ACCEPTED

AND ALSO PAID AND RECEIVED THE REPLACEMENT PARTS. BUT NOW THE PROBLEM IS HE CHEATING ME BECAUSE HE DIDNOT CHANGE ANY PARTS IN

W/MACHINE. I CHECKED THE ALL PARTRS ARE SAME. THE RABBIT BITTED PART OF THE TIMER PLACE ALSO NOT CHANGED. I CHECKED THE GIVEN

REPLACEMENT PART OF TIMER. IT IS NOT FOR THISMACHINE BECAUSE I NOTED THE TIMER MODEL NO. AND MANUFACTURING DATE.BEFORE TO

DELEVERY TO THE SERVICE CENTRE.


I AM VERY DISAPPOINTTED FOR IFB SERVICE. NOW I NEED TO KNOW WHAT ACTION WILL BE TAKE BY YOUR AUTHORISE. OR WE WILL TAKE SOME

ACTION. PLS REPLY ASAP.


THANKS AND REGARDS

C SUBASH.

Good feedback, User friendly. we are verymuch comfertable.

thanks

Ravi

I purchased IFB Microwave oven Model No. 30SRC1 on 10th October 2009 from vasanth & co
by bill no. [protected], It has been delivered only on 13th October 2009. On 16th Oct.09
an unskilled person by name Mr.Sendil came to demonstrate its function. While doing so, he
has broken a part and promised for its replacement. He also got two cheques for Rs.2, 414/-
for extended warantee upto 14.10.2010. After my complaints to IFB (complaint No.3654131)
another mechanic (sathish) came and inspect the mechine who said after opening the mechine
only it can be repaired, As it is not agreeable to me, I asked for replacement of new mechine.
My complaint has been forwarded to our area manager. From there I have been asked to
wait to get replacement since the new mechine is out of stock. I didn"t get further response
till date. Please guide me what action I have to be taken fuether to get a nre mechine.

Dear Sir,
I am a customer of IFB Home appliances. Last year, 6th of December 2008, I entered in your AMC plan for my IFB Elena washing machine (serial number: 61356). Service Engineer from your Franchise (S.Velu) attended my last complaint. He identified the problem was in the Motor speed control unit & replaced the same today (11.03.2009)

When changing the above said, he changed the MOTOR of the washing machine also which he brought from the Service franchise unit. The motor which he brought to change, in my washing machine didn’t have any Label sticked on it Which in turn gives the Serial number of the motor, date, month & year of manufacture, wattage of the motor, voltage & frequency of the motor. So I felt that may not be the Genuine parts from IFB. Also the motor which he brought to change, which has to come in properly sealed condition, was brought in an ordinary transparent plastic cover where there was no IFB letter embossed. I was not even able to note down the technical details including serial number of the replaced motor. This is for your kind attention. I request you to clarify reg. the above said.

I have changed New washing machine motor on "25/11/11", through mr.HAJA, his tel no:[protected], (Service engineer).
The motor is damaged and it make big noice within 2 months. I try to complaint to your service centere its not available.
Issued bill Job No:76895
TicketNo:768549
Paid Amount:3500(New Motor)+service charge:281
Total:3781.

My Phno:[protected].

Pleaze change my motor as soon as possible and send me a reply..

We had purchased the Top Loading Model AW6563 Sr. No. 80700364 on 19th Jan 2009. When your representative came to our home for a initial installation and demo, he broke the back plastic sheet of the Washing machine. His name is Gurvinder Singh. He told us that they would replace the sheet ASAP, as it was his fault when he was opening the WM for installation. I had been calling the Service center in Sec 38West, Chandigarh for this and had called number of time to Mr. Pankaj, Parveen, Paramjit Singh, Mr. Kakar. But they say the part is not available with them and they have placed the order to the company. It's very irritating to call and get the same answer every week as they say call after one week. But it now going to be 4 months with this complaint and this hasn't been resolved. We request you to please let us know by when can this be fixed as the Washing machine makes lot of noise when rinsing.

Thanks,
Sandeep

very bad response from coimbatore service centre

Dear Sir,
Through your forum i would like to inform to all the customers of IFB washing machines as to how the company is cheating all its customers. The simple way they use is just by speaking different persons at differnt times and putting the blame on the other without solving the issue. We are facing the problem of not getting the descale powder replacement free of cost due to the wrong usage of the technician. One day someone calls up and says they cannot give any free products. Suddenly the same night another person says they will for customer satisfaction will give it. This process is being going on for the past two months without any soulutions as everybody is blaming the other and persons who have promised to give it free are nowhere to be seen or cannot be contacted. We are in such a condition as we do not know wht to do. I[censored] could help us.
Regards
Sanghvi

laxmi enterprisers — lot of call for your products

we are getting lot of call for your products and i am fed up by the call and sms so please stop the same

Agree, we puurchased IFB washign machine 7 kg automatic on 31/12/08, we were promised by the dealer that we the machine would come with 4 yrs warranty instead of 2 as special package. On installation of the machine despite repeatedly telling the engineer that please confirm and make the warranty years to 4 he just ignored and said that we will get a call from the call centre and the same initmation will be received by courier. Nothing happened. We have repeatedly following up with Ahmedabad office but no result. I plan to go to the consumer forum, we are not fools purchasing a washing machine worth 35, 000/0. IFB as a product may be good. but its service is third rate and totally down graded.

agree... even i hv been frauded by this kamal person !