IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 65%
Submit a Complaint
4619
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
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299
down
130
1860 425 5678  (BSNL & MTNL)
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274
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141


Mobile:
Mobile:
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203
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132

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
65%
Complaints
4619
Pending
44
Resolved
2981
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (281)

IFB Industries Complaints & Reviews

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IFB Industries — ifb washing machine not working after service [Resolved]

 Prasath Srinivasan on Nov 29, 2017
When my ifb washing machine was not worked on august 2017, (Sensor problem and drum not rotated), i called service centre, (Sj power, kottivakkam, chennai, [protected]), they came and checked and told that sensor problem. They also told to change the drum. They took charges rs.6000 for drum change, sensor and service. They told that one year warranty is applicable.
Suddenly (After one or two days), again washing machine was not worked. I called service centre (Mentioned above) many times and they were not responded.
Now also, washing machine is under problem after service (Sensor...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine elina dx [Resolved]

 Mk Charles Kennedy Fdo on Nov 29, 2017
My customer id2498539 washing machine out of order complaint registered on 22 11 2017. Called severely times yet to be solved. Machine is under amc. Ihave no receipt amc amount made by cheque on 03 03 2016 thru idbi bank west tambaram with out receipt they refused to service. Do the need full. Thinking u. Bankstatement attached...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine service, partial service done, pending for 3 months [Resolved]

 Hmraj on Nov 29, 2017
Three month back after filing complaint (Ticket no.[protected]) a personnel from harinidhi franchisee, bangalore visited and suggested to change to drum.
But, when technician visited for repair, he found the belt also damaged and to be replaced. He only replaced the drum and assured of changing the belt within 3-4 days.
But since then no body is attending the problem and fixing it. Every time i call them they are not responding and rectifying the problem.

Iam very upset with the kind of service provided by ifb. It is the worst possible service. Useless. The service people...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — washing machine not attended for 14 days after 5 complaints leave aside rectifying [Resolved]

 Sheimour on Nov 28, 2017
A worst service from ifb customer care via shri kailash enterprises, valasarakkam, chennai 87. Washing machine ifb aw60 8062 is down for 20 days. Complaint from now 14th till date nov 28th is not even attended. Spin tub isnt working. I have taken an amc yet this is what i get. The say with in 24 hours it will be rectified. But it is not even attended. 2 reasons one should never buy an ifb.
1. Your quality is a past glory term. Too faulty washing machines.
2. You have no service assurance and your service engineers are our monthly guest. Your spares are poor quality like your engineers.
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — no water supply go through tap and pipe joining [Resolved]

 Atea Ralte on Nov 28, 2017
No water supply go through to tap and pipe joining.. I think it needed to clean tha water filter. I don't know how to clean. Can you go to my house and solve my problem as fast as possible. My problem was started two days ago. I can't use my washing machine right now due to insufficient water supply. I need to fix my problem as fast as possible... Thank you...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine service provider [Resolved]

 Afshan Adlakha on Nov 27, 2017
My washing machine had been making a lot of noise. When we asked the service provider, he said the shock absorbers were gone and needed to be changed. He charged me 3670 rs for the parts and 450 rs for service. He then tried to sell me an amc saying the drum also needed to be changed, the bearings and the panel and was trying to make a bill of about 11000 rs. He said the without all the above the machine could work fine if he changed the shock absorbers but could not say for how long as there was some vibration in the machine. He said there was a guarantee of three months on the school absorbers....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — ifb washing machine elite dx 5.5 kg. [Resolved]

 Ravikumar T R on Nov 27, 2017
I have brought a washing machine with the above model and serial no.23851 dated 05.05.2011. I have registered a complaint with your toll free no. And got the complaint no. As [protected] dated 11.11.2017. I have taken amc with your local dealer m/s. Karthiks india on 20.03.2017. Now the washing m/c is not at all working. The service person who visited my house on 20.03.2017 had informed me that the mother board has to be changed and this can be done free of cost if i take amc. Now the washing m/c is not at all working and hence i have registered this complaint on 10.11.2017. Till date nobody attended...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb microwave oven 25dgsc1 [Resolved]

 Vikash Parijat on Nov 26, 2017
I had bought a ifb microwave oven in september 2015 and now just over 2 years time its capacitor, diode and high voltage fuse has gone corrupted. All these parts with the service charge would sum upto rs. 2000.

This is all the characteristics of local brand selling junk product. Congratulation for making consumer a fool and earning profits out of it....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — washing machine elina dx reg [Resolved]

 Mk Charles Kennedy Fdo on Nov 25, 2017
Our IFB Washing Machine of model Elina dx is out of order . I made a complaint on this issue on 22/11/2017 but there wasn't any response .So I made a call again to customer care on 23/11/2017 .They replied that they will send an official person for clarifying this issue by 24/11/2017.The next day (24/11/2017)they called me twice regarding our address details and enquired about the location .But they haven't came here.So I made a call today (25/11/2017) regarding this issue .But they replied that they won't come without our AMC receipt .But our AMC receipt was misplaced .So please give me some idea...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — no help after 1 week from service center despite repeated calls [Resolved]

 sangeeta Jakhar on Nov 25, 2017
My washing machine stopped working on friday 17 nov 2017. complaint was registered on the day itself.No information about the executive till tuesday 21 Nov 2017. One gentleman arrives in the evening at 4, no identity card was shown. He observes the machine and says control panel needs replacement. Leaves without even touching the machine. Machine is still out of order after a week. Customer care call center keeps promising correction in 24 hrs. Senior executive refuses to talk after promising to get back in 1 hour....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — if senorita vx board problem [Resolved]

 gopinath kannaiyan on Nov 24, 2017
I am using ifb senorita vx 6 kg front load washing machine. It's not working suddenly due to mother board problem and also valw issue. The repair cost will be around rs 7500. I bought 4 years ago but this is the first time i m facing this biggest issue. I'm now confused whether to go for new one or repair the old one. Kindly give your suggestions. Spending rs 7k+ for repairing senorita is worthy or not....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb 1.5t dc inverter -charged for free service

 Suvarna Tony on Nov 23, 2017
This is the second time im registering a complaint as it wasnt resolved earlier.i had bought an IFB 1.5T DC inverter AC and i was supposed to get 3 free services.only one free service i got despite people in IFB assuring us to give 2 more free services, and told they would come by themselves we neednt call them. But none of them came . later there was a minor block in ac outlet pipe.The person who came to do free service charged 590 rupees.We had told him we didnt get free service.He told we will get it refunded by company if we give a complaint.He went off without even giving a bill.Later we complained.The...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — washing machine doesn't start [Resolved]

 kshamasingh on Nov 23, 2017
Dear sir, i am a customer of ifb washing machine since 3 years. Machine is in the name of mr rakesh gupta lives in allahabad up. When i started machine it gives (Ac hi) and doesnt work at all, it gives ac hi indication. This happend last 3 days i put off the machiine and checcked the voltage which is not too high, ts again not working. Please help me.
Kshama singh...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — complaint not resolved/ poor service [Resolved]

 ashish.dscl on Nov 23, 2017
I'm user of ifb front loading washing machine since 1990. Customer code is 1953721. My present machine is under amc and complaint has been logged since 27th september 2017, ticket no. [protected], but still not resolved. First visit of technician was made after several follow up's that too after 1 month, that too empty handed. Still machine is not under working condition. Service of bareilly service centre is pathetic and that too they do no have even value of their own words. My last complaint around 5-6 month back was also rectified after almost 1-1.5 month....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — unethical behaviour of technician visited for repairs of washing machine [Resolved]

 Hemant bhatti on Nov 22, 2017
Date of incident - 22.11.2017
Contact number [protected]
Technician representing ifb (Ticket no.[protected]) came to my house located at adipur (Kutch) for repairing my washing machine (Make ifb). He did not resolved the problem pertaining same and was not decent in talk with members of my family. The repairs of washing machine are still pending, want a quick reply....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine pcb board not replaced from the past 25 days [Resolved]

 Trushal Jain on Nov 22, 2017
I trushal jain with registered mobile no [protected] had launched a complaint with ifb regarding my top load washing machine almost a month ago. The techniciam visited the next day identified the problem but the part replacement is still pending. If i am getting such a pathetic service under warranty circumstances i cannot expect your company would provide satisfactory service after warranty is elapsed. The service centre which the work is assigned to blames your company as you are not providing with the required part and your assigned employees who are above the service centre are not ready to pick...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — ifb washing machine issue not resolved [Resolved]

 Tejaswikatekar on Nov 21, 2017
The ifb washing machine (Diva aqua vx) we received is not working from day 1. Once we switch it on the light doesn’t show up and also the selection of type of wash is not being selected. We have asked one of best by customer care person to come and check. But the person is not turning up. The customer are person was very rude to us asking us to complain about his behaviour to higher officials and finally stopped attending our calls. Please consider this. It’s been one month we purchased the washing machine but till now we were not able to use it even once....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — non functioning of ifb washing machine model elena aqua vx 6 kg 800 rpm [Resolved]

 nvnp on Nov 21, 2017
Buy ifb w. Machine on 14.11.17 and recd. On 15.11.17 at vijayawada through m/s sonovision. Started washing on 18.11.17 and not moving after quick wash position. Complained on 18.11.17 and closed the complaint without my knowledge. Again complained on 21.11.17. Machine sr. No.[protected]. Service centre not responded properly. Provide another new one....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — pathetic customer service. washing machine not repaired yet [Resolved]

 Manjunath72 on Nov 21, 2017
My washing machine has been defunct from last 3 months. We have an annual maintenance contract taken for this machine. We had raised a complaint (Number, [protected]) and are waiting from last 3 months to get this resolved. The service has been pathetic and unprofessional. This is currently being handled by the area manager yathish and he doesn't have a control on the service and is least bothered about getting my machine repaired. We have been calling them everyday to follow up on this issue but they do not respond properly. Thus is really stressful.

I am really not sure if they...
Complaint comments  Read comments [1]Complaint category Appliances

IFB Industries — if machine [Resolved]

 mahesh mahale on Nov 20, 2017
We weekly logged complaint with your customer care about our ifb machine evon.
But now we are completely loss our patience as never we got response from your representative they are very casually taken our issues.. From last 4 month one part with proper size can't they carried with them. Give us proper solution otherwise we go to consumer forum.
Only company product is not enough to customer rather than he want service which is on proper time you provide them are more impressed them to promote your product in market through mouth publicity which is more effective than any other marketing...
Complaint comments  Read comments Complaint category Washing Machines

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