IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 67%
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4679
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
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406
down
166
1860 425 5678  (BSNL & MTNL)
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304
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161


Mobile:
Mobile:
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240
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148

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
67%
Complaints
4679
Pending
58
Resolved
3107
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (340)

IFB Industries Complaints & Reviews

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IFB Industries — washing machine stand and worst customer service [Resolved]

 Siddharth Chowdary on Sep 6, 2018
I bought a 6.5 kg top load washing machine last month. Installation guy called me and asked me to buy a stand for moving washing machine felixibly. So, i purchased it. After the installation is done he explained how to use it and left. After the completion of first round of washing we need to move the washing machine but it is not flexible to move. We called ifb to fix the issue. A person came to us and checked it. Stand didn't move properly. So, he started saying, "sir, this product is designed this way and it works only this way. You can't move it freely and left". But while purchasing their people...
Complaint comments  Read comments Complaint category Washing Machines

IFB — regarding microwave oven not working - no response from ifb [Resolved]

 RajiniBai on Sep 5, 2018
Hi,

I am rajinibai - contact mailid - rajini1208@gmail.com

I raised a complaint in 1st week of july 2018 that my ifb microwave oven is not working, technician has replaced a part in it by charging rs. 2800. And even after that, this product is not working.

I raised nearly 10 complaints after this, tickets gets into pending status and moves to cancellation by service centres. No response from anybody regarding this issue. From service centre, two contact names has been shared to me - nisha and bala, but nobody is picking up the call at anytime.
Complaint comments  Read comments Complaint category Products & Services

IFB Industries — technical person [Resolved]

 kotresham on Sep 4, 2018
I bought ifb wahing machine model ifb elite plus sxr. Technical person who came for istallation acted like a sales person and persistently pressurizing me to buy accessories during the installation of washing machine. He was literally rest less in selling things which was very annoying and i decided i will never ever buy product of ifb here on wards. He was more interested in selling the things rather than installation. I feel i will never ever recommend ifb appliances to any one because of this incident....
Complaint comments  Read comments Complaint category Appliances

IFB Industries — washing machine complaint not attended despite frequent requests [Resolved]

 Athira Madhusudanan on Sep 4, 2018
I had booked ifb washing machine complaint ticket no [protected] on 23/8/18. Despite repeated calls to ifb toll free no nobody has turned up to check the complaint. Warranty period hasn't expired yet.. Washing machine has been lying idle due to delay from service center. Address - geetha nivas, padamadom road, peruvarum, n. Paravoor, ernakulam-683513. Ph no:[protected]/[protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — repair in washing machine [Resolved]

 Pallavi venkat on Sep 4, 2018
There is a problem in washing machine system. When we on washing machine it isn't running properly. It gets blinking when we on the system.
We checked whether the load is more. But even though it didn't start. It is the second time it's happening. We even had changed the machine's system on 08/06/2018. We have warranty for that. So please take an immediate action for this problem....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb air conditioner [Resolved]

 Prafulpyarelal on Sep 4, 2018
My self praful kumar registered mobile number to ifb appliance is [protected]. I bought inverter ac 1.5 tone about 2 month ago. About 1 month ago i called ifb customer care for servicing of my ac as it is not cooling the room, customer care lady told me that technician will visit my address shortly till that time i made three time call on different days but still technician has not visited at my place. This type of service will dilute your company name. Neither me nor my any relative will purchase ifb appliances.
Kindly arrange technician earliest otherwise i will move to consumer court....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — washing machine service - ifb [Resolved]

 rpg_suji on Sep 3, 2018
Hi, This is Suresh from Gudiyattam, Tamil nadu. My washing have some technical problem, so raised complaints at IFB care on 25.07.18 & it was on under warranty. Technician was attend the issue & told to replace the Drum with in a week. Later I keep on tracking after 15 days, initially the guy was told will be coming by tomorrow but he was not coming for the entire week. Later he is not picking my calls.

Then I raised the complaint against service center at IFB care on 21.08.18. They replied it will be sort out with in a day, but no response from them. When ever i am interacting with...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — post sales service issues [Resolved]

 Sushant Praharaj on Sep 3, 2018
I am highly disappointed about the post sales service on the ifb fully automatic front loading washing machine. Till date the appliance is under ifb warranty.
Problem: the door is jammed and it’s more than 35 hrs the clothes are inside the glove box.
Resolution: we logged a complaint in the ifb support desk but till now no response from the technician?
Ifb will have to bear the loss due to the poor service....
Complaint comments  Read comments Complaint category Washing Machines

IFB — not attending complaint in amc [Resolved]

 sat_536 on Sep 3, 2018
I satish kumar, hv a w/m ifb senorita dlx 5.5 kg. I had bought amc for the same machine. On 04 aug 18, i hv reported a complain for some critical defects of urgent nature. The complaint no issued to me was [protected]. But in spite of calling several times, no one has come to attend the complain.
It is requested to intervene n resolve it as soon as possible. Delay of action may lead to face legal consequences.
Regards
Reg mob: 97××××××13
Area pin code: 788109...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ac service not provided by company [Resolved]

 rishu rishu on Sep 2, 2018
My self prashant kumar registered mobile number to IFB APPLIANCE is [protected] I bought split AC 1.5 tone about 2 month ago . Recently I call ifb customer care for servicing of my AC as it does not cooling the room, customer care boy told me about technician will be visit at my address shortly till that time I made three time call on different days but still technician not visited at my address.This type of discrepancy will dilute your company name.
Kindly arrange technician for my AC unless I take step to lodge complain at consumer court....
Complaint comments  Read comments [1]Complaint category Products & Services

IFB Industries — amc and service issue [Resolved]

 Knvankayala on Sep 1, 2018
I took amc for 2 years from ifb and during these 2 years, when ever i complained about issues with the machine, the technician comes, inspects and says there is no issue with the machine at all. He tries to sell dscal powder, washing liquids and other products but never addressed the complaint reported.in the last 9 months, i complained thrice about the same issue - makes noise towards end of the wash cycle but was not addressed. I get a message from ifb customer care mentioning to sms yes /no and i replied with a message all the times "no" but no action from them.in july when i replied no, another...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb senorita 6kg fully automatic washing machine not working, program is not working [Resolved]

 omprakash kore on Aug 31, 2018
When I select quick wash program, it's displays 33 min, but after 1 min it gets hanged, even after 5 to 10 min, it shows 32 min remaining. Please send technician immediately. 20 days before same problem happened, when complained technician came, checked machine and told us problem is in motherboard, taken motherboard to lab, repaired and fixed on 2nd day, problem was solved. Billed Rs 3500 and given warranty of 6 months. But same problem repeated within 20 days. Need quick action against this....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — senator dx,6 kg, front load. service complaint, leakage in the washing machine after replacing new drum [Resolved]

 Roshan Rajan on Aug 31, 2018
: Service complaint
According to my complaint damaged IFB washing machine drum was replaced by authorized franchise by a new one. But there is a leakage in the machine. I have already reported the complaint to franchise, and they told me they will send a service person in two days.But they didnot come even after two weeks.
The service complaint also reported to ifb with Tkt no.[protected], but no action taken by ifb. please take necessary action.

Franchise details. IFB CARE,
NEOZ Business Solutions
saj arcade, muttambalam
pulamon p.o, kottarakara-691531
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — aqua front load [Resolved]

 Sneh deep on Aug 31, 2018
Hi Team,

This is to bring in your kind information that I bought an washing machine on 27th Oct 2016, Aqua model front load, in which I have been given full warranty for 4 years, and till 10 years it’s the service parts guarantee, now my question arises is this since when I bought this I have been complaining of something or other, now my panel and door lock isn’t working, after registering a complaint I just get a response from your team is this that I need to pay for the touch panel, why shud I pay when my electronics is in warranty, is this the service provided, if yes then...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine is under amc but spare parts not available with the company

 Rajesh2190 on Aug 31, 2018
Sir my washing machine is under AMC with IFB from 22/02/2017 to 22/01/2019 in the period of AMC this is the first complete I made regarding heavy vibration while spinning. My complete reference number is [protected] which is made on 27/08/2018 when they checked they told this spare parts are not in manufacturing for this unit. If there are no spares means why do they provide AMC for this unit. I demand a full refund of my AMC amount from IFB industries Ltd....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ac as well as the services provided [Resolved]

 Meenusandy on Aug 31, 2018
We had purchased a hot and cold ac in jun 2018. The problem being faced by us is the water leaks very badly. It is the third time that we are facing this problem. To top it all delay in services another aspect. Today is the third day that after lodging a complaint, I am yet to be visited by the service personals. My request is the AC is faulty then kindly replace it. It is also requested that the response by the service providers to be prompt in order to avoid any inconvenience to the customer....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — product ac for which I am complaining [Resolved]

 Raghu74 on Aug 30, 2018
Dear Concern,
I raised a Complaint to IFB service centre on23rd July with a complaint no as [protected]. The first visit made by the service person on 24th July. He did something with the AC in the outdoor unit and taken the service charges saying that it requires gas refueling. He said that tomorrow I will ask gas person to come and he will do the refueling. He came to do something on 1st of August but either the gas refilling was not done or got leaked the same day. He took his charges though they claim that if the gas leaks within 30days than they will do the service again. I called the...
Complaint comments  Read comments [1]Complaint category Appliances

IFB Industries — unethical response. [Resolved]

 satish-reddy on Aug 30, 2018
Recently i got a complaint of my washing machine ie elena steam of door lock system, ive registered a complaint through toll free no and technician visited and without opening anything he estimated value of 5, 500 saying door lock has to be changed and panel board also costing around 4, 600 and im very sorry to say ive repaired it for 600 from local tecnician. How can we believe in future of ifb for its un ethical service.
Complaint no: [protected].
Date: 21/08/2018...
Complaint comments  Read comments Complaint category Washing Machines

IFB — washing machine defective product delivery [Resolved]

 Vishal1825 on Aug 29, 2018
Recently, I purchased an IFB washing machine model no. TL-SDG 9.5 KG AQUA; ordered online on IFB website-Order no[protected] dated[protected].

I faced multiple issues, which I think should be formally communicated and narrated as follows.

1. I followed and called customer care executives (CSE) service multiple of times to get this product delivered. No CSEs were able to tell status of this order.

2. No CSE provided any service request (SR) number citing conflicting explanations; some said system/server is down, some said IFB don't give SR numbers; some...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — I'm complaining about washing machine noise [Resolved]

 Soujanya R K on Aug 29, 2018
Machine is noisy while washing. It is kind of buzz noise. I never seem this kind of noise in other machine. Please let me know what is the problem. It is new washing machine that i have purchased and it is delivered on aug 27th.in lg machine i had no noise at all. This machine noise is too much. Please let me know what is the problem with this new machine...
Complaint comments  Read comments Complaint category Washing Machines

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