IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 66%
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4735
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
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330
down
135
1860 425 5678  (BSNL & MTNL)
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284
down
145


Mobile:
Mobile:
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213
down
133

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
66%
Complaints
4735
Pending
30
Resolved
3103
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (299)

IFB Industries Complaints & Reviews

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IFB Industries — demo service [Resolved]

 Yogeshn11 on Feb 6, 2018
I have purchased ifb 6.5kg fully automatic machine. A service man for demo was came and inform verbally like a teacher but he didn't give a full demo he has not runand the machine and leave without giving full practical demo. After that i have called him today but he has not be at my home. This is a bad service and i will not suggest to anyone to purchase like this company....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — negligence in service [Resolved]

 Rakesh Bijalwan on Feb 4, 2018
सेवा में,
प्रबंधक महोदय, दिनांक:- 30 जनवरी 2018
आईएफबी।

विषय:- आपकी कंपनी के कर्मचारियों द्वारा मेरे साथ की जा रही मानसिक प्रताड़ना के संबध में।

प्रबंधक महोदय,
मुझे बार-बार आपको चिट्ठी लिखते हुए दुःख भी हो रहा है और गुस्सा...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb aw60-205t top loading washing machine

 Pankaj Singh Danu on Jan 31, 2018
Dear team

I am using IFB AW60-205T Top Loading Washing Machine which is now out of warranty. I called service center for servicing on Dec 15th 2017 but no one attended or called me.
After the I registered for AMC for 2 year but after many follow up no one visited at my home.
Finally after calling one of your senior Mr. Nikhil Gupta your technician is visited at my house and informed me that they can not take machine in AMC because machine’s PCB is faulty first I have to repair PCB on chargeable basis after that they will take washing machine on AMC.

I...
Complaint comments  Read comments Complaint category Washing Machines

IFB Appliances — service issue [Resolved]

 ashok36 on Jan 29, 2018
Hello sir,
I purchased Ifb microwave oven from Dhule dealer.
But now oven is in out of free service warranty period.
Model number 38 SRC1
I am ready to pay service charges for that.
I am complaint for that on 15 th of December 2017. They said within 8 days they solve my problem.
Complaint number [protected]
But upto today they couldn't gives me the service.
The problem is very minor. Only door locks of oven is break.
I don't expect this type of third class service from IFB appliances.
If they failed to give services then why...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB — complaint has not been resolved since 3 months [Resolved]

 Sidhesh7 on Jan 29, 2018
My complain no. Is [protected], registered since last 3 months but no positive response

We only call and listen about so many excuses and when any attendant comes to visit he talks rubbishly and go away for never returning back to solve the problem

In starting months madam crystal also close the complain without solving the issue

Mr. Ajay who is the 4th attendant came one month ago with a larger part that can't be fitted in the appliance and said that "main isko kaat k laga deta hun" and when we said not to do that as fitting a wrong part cannot be solution...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

IFB Industries — not providing proper response and service... [Resolved]

 bassgov2006 on Jan 29, 2018
Respected sir/madam,
This is baskar. S, from salem dist, tamilnadu state. I have requested my ifb 6.5 kg washing machine reinstallation. Paid 590 rs also. Made call log on 23.01.2018. But till now no bady has turned up. I had spoken with salem customer service they are telling that the call log is not true. The same i have informed to call center. I had chat wid both of them at least more than 15 times, 4days trying to short out. Nobody is responding, my machine simply kept idle. Pls advice me the next step, i didn't expect these kind of poor responsibility and service from ifb....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — complaint not resolved

 kiran madan on Jan 28, 2018
I have already sevrel times complaints nos. TKT [protected], [protected], [protected], [protected], [protected], [protected] etc against my microwave from new purchage time but every time visite of your co. engg .only take photograph and give me shortly soluction promise for my complaint.but up to date my complaint not solved.kindly solved my complaint....
Complaint comments  Read comments Complaint category Utility Services

IFB Industries — poor and worst services [Resolved]

 Gnana senthil on Jan 27, 2018
I am the consumer of ifb washing machine. There is no proper response from ifb service centres. Particularly apex care from chennai. These service centre not even bother customers safety and tuneful service. No proper response and poor knowledge of technical team and managers also not bother to resolve the issue. Worst and poor service. Useless and poor service given till date but problem not resolved. Past 3 months machine is repair condition only...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb microwave oven demo delayed [Resolved]

 anilkumar vasudev on Jan 27, 2018
In spite of repeated complaints, the dealer is unable to arrange for a demo of the product purchased on[protected], even after 2 weeks of purchase.
Purchase details are invoice no 5459 dated[protected]. Dealer : m/s pittappillil agencies, vellayambalam, trivandrum-10.
Kindly arrange for a demo of the product so that it can be made operational at the earlies....
Complaint comments  Read comments Complaint category Appliances

IFB Industries — ifb washing machine 6.5 kg top door not working [Resolved]

 srikanthrapur on Jan 26, 2018
Dear ifb executives,

It is with great anguish and pain that we write this mail to
Complain of the pathetic service and product quality of ifb washing machine front door 6.5 kg top door, we was been using ifb products from last 15 years but never face such type of responsibility from the ifb service.

I registered a complaint with customer care on 07.01.2018, got in touch with local service center's sullurpeta nellore (Dist) and area service executive direct employee of ifb onward until date everyday. A technician named mr. Mahesh visited and advised to bring...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — washing machine and worst customer service [Resolved]

 hAI CHI on Jan 24, 2018
I have ifb washing machine (While spinning heavy sound comes from the machine) for which i raised a complaint on 03.01.2018 10:57 am (21 days in total). Though it was told that within 24hour technician will reach but no technician will come after and there is no callback also, almost 21 days crossed. I keep on contacting with customer care and they said with the same answer ("we will arrange a technician within 24 hours" like that).

The below service center numbers are given by the customer care center but no use.

Level-1
Navas-coordinator:
76xx6xxx68
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — senator smart washing machine 8kg [Resolved]

 Vinodsp on Jan 23, 2018
Sir, i bought ifb senator smart touch 8kg in six months before at ideal home appliance, kaithamukku, trivandrum. Now the machine is not working due to manufacturing defect. Technicians check that machine and said that replace it. I complained in 8/12/2017 and no response till date from dealer and service centre. I expect you take good decision for me....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — washing machine senorita stopped working but now need to pay heavily [Resolved]

 v_giri_n on Jan 22, 2018
My machine was working fine past 4 years till warrenty, but after 4 yrs and 8 months the machine stopped working. When i called for service, i was told that i have to replace the main digital board, valve and shocks. Which has been charged around rs. 10000. I am surprised is that spares or electronics that much costly. I think ifb is exploiting his customers.? I have been using the ifb past 25 years and this is the 3rd machine. But this is the first time the i am finding the product is bad and stopped working in 4 year with high repairing cost. Apart from this i have been pushed for amc for the...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — face washing machine circuit problem twice in just 8 months [Resolved]

 mojidrachirag on Jan 22, 2018
I bought "ifb senator aqua sx 8 kg" on dec 2015.
In july 2016, i register complain for an issue and they replace the main circuit board.in just 8 months i have seen the same issue and registered a complaint.
Looks like, there is some issue with this model or company replaced circuit board with bad quality circuit.

Right now, circuit replacement covered in warranty but since replaced board quality is bad, i may need to pay for after warranty.

I want to warranty extension for at least circuit board and door lock. Or if possible want to replace machine with...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — washing machine elena sx [Resolved]

 sabyasachi.kar98 on Jan 22, 2018
Hello ifb i hav a complane issue of my elena sx the service quality is too poor in this city plz provide a service engg from ur company.
Your service engg nt come to my place all my cloths r inside my washing machine what a company u r sell da product n nt given da service plz its a req to provide da service as soon as possible its a req.
My adress is
Swarupananda kar
At-bhudhikhamari, po-bhanjpur, w. No-01, dist - mayurbhanj, orissa, mob-[protected], [protected]...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — 100% warranty still charging [Resolved]

 shiv222178 on Jan 22, 2018
Hi team,

I have raised a complain [protected] for mine machine. Technician came and he told that belt became lose and need to change. He has charged me 620/- rs me for the replacement of belt.

Not sure if machine is under warranty then how technician can charges for spare parts.

If you are writing 100% warranty then it should be 100% only.

Thanks....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — poor customer care service provided [Resolved]

 ES on Jan 20, 2018
I had lodged a complain on the 15th dec;17 for my ifb microoven not functioning. Till date i havent got it resolves. They keep closing the ticket without doing any job. One day technician turns up and says he ll bring the spare parts and then flees away. I have to keep calling the customer care and the local service provider asking them to send a technician.

Till dat the issue is not fixed.

Horrible customer service!!! Wasting ppls time and energy....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — complaint for 23 ltr ifb microwave registered with 9417447852 [Resolved]

 Kavit Bansal on Jan 19, 2018
Dear Sir

This message is with reference to my complaint registered with mobile number [protected]. I purchase a microwave through paytm a month back. But it founds panel lock broken but due to less awareness it's not find out during installation. But later on when I registered the complaint
NOW your service person asking it's on chargeable bases. Now after investing money in new product I am facing issue. Kindly suggest how to proceed for correction. Hope you are the person who can resolve the issue.

Best Regards
Kavit Bansal...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — regarding my washing machine [Resolved]

 Nayan Golchha on Jan 19, 2018
Some voice was coming from my machine so i called ifb executive. He comes to my house and checks my washing machine and said that there is barrier issue which can be solved by inserting a new one, then he goes. After 2-3 days i called in ifb office raipur, chattisgarh i talked with the head of that office he told me that the parts are coming from goa, so it will take some time to reach raipur. Its 10-12 days then i again called and talked with the head, now he told i will take 3 more days.!!! Such a ridiculus service they are providing to us. After 3 days one of the executive from ifb come to repair...
Complaint comments  Read comments Complaint category Washing Machines

IFB — washing machine door issue [Resolved]

 sarigacs on Jan 18, 2018
I called a service center for ifb here in mumbai, it is called weathercool engineering sales and services in andheri, kurla. I had an issue with the door not locking without being pushed really hard. The person who came to service the machine said there was an issue with the motherboard and said he would require 5800 rupees as payment for the board replacement with a six months guarantee. I wan to verify whether he was correct or not....
Complaint comments  Read comments Complaint category Washing Machines

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