IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 66%
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4607
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
394
down
158
1860 425 5678  (BSNL & MTNL)
up
297
down
157


Mobile:
Mobile:
up
232
down
146

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
66%
Complaints
4607
Pending
51
Resolved
3041
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries Complaints & Reviews

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IFB Industries — washing machine in amc

 nilanjana roy on Aug 24, 2018
Dear madam / sir,

I have a ifb washing machine, which has not been working properly, making loud noises, for which i have complained on the 24th of july 2018, from the our registered numbers, and till date the matter has not been resolved. A technician named anas, visited on the 25th of july 2018, saying they will have to change the bearings, and within a week it will be replaced. Since then we have made calls to kapil sharma, manager at ifb dehradun service center, the technician, washing machine service center. I have asked several times to connect me to the senior floor manager...
Complaint comments  Read comments Complaint category Washing Machines

IFB — washing machine not repaired but money taken

 brindarajan on Aug 24, 2018
Hi ifb, this is in regards with my ifb machine which had an issue. I called up universal service which seems to be authorize ifb service center located in bangalore, they came home and charge 4700 to replace the drain pump. The agent mr. Nasir (Ph:[protected]) took the money and did not even wait to check if it is fixed. He was in a hurry to leave since it was late. After he left we realized that the drain was not working at all. I called him and he said he will come the next day but it has been 3 days and he neither turned up nor is picking my call or replying to my messages. He has given me a bill...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — about washing machine service

 Laasya N on Aug 23, 2018
We had purchased ifb washing machine 7kg few years back. We were about to shifting the house so we thought to get service for the machine... We call'd them.. They came and told by checking the machine it is working well, only thing is to change the rubber tubes which is connected to detergent board and washing drum. We thold them to replace.. After that he started telling to replace the drum bearing parts and then the main whole display unit... Hour by hour he was simply making the bill hike... Rather than getting a service from the ifb fellows we would have purchased new one i think... Very very...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — non attendance of person despite repeated calls for service of washing machine

 solaiyar on Aug 23, 2018
I am r. Kathiresan. My mobile no. [protected]. I have purchased a washing machine from m/s thirumurugan enterprises, west tambaram, chennai-45 in the month of dec.2017 - january 2018. A call was received from the company that, a person will come for free service in first week of aug.2018. But no body has turned up for free service despite repeated calls are sent. No response was received from the person for my sms. He replied yesterday that 'i am in meeting'. After that, when i called him he did not pick up the phone. He has not also responded afterwords. His mobile no. Is [protected]....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine (drum problem)

 surin044 on Aug 23, 2018
I have lodged washing machine paid complaint to service centre (Sco 2423, sector 23-c chandigarh phone number [protected]) on 11/08/2018. The engineer came of[protected] and checked the machine and said the machine is ok. He charged rs 350 and didn't gave any receipt. He again visited on[protected] and the drum problem was again shown to him. He adjusted the balance and said that shockers and gears require replacement after some time. The machine will work ok for the time being. The next day when the machine was put on full cycle, it stopped in between after showing error message. The same was reported...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — elena aqua sx 6 kg 800 rpm - washing machine got burnt while running [Resolved]

 Ashish Enakhiya on Aug 23, 2018
Washing machine model ifb elena aqua sx 6kg 800 rpm, while in running condition, caught fire in my apartment.. Fortunately, somebody from nearby apartment smelled the fire, and put down the down by using fire extinguisher!. The severity of the issue is high since the fire could've spread and would've short circuited the whole of apartment electric cabling. Needless to mention about the life danger!
Request ifb to act on urgent basis and provide the best solution.....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — complaint not resolved by service center for months

 albinvellaram on Aug 22, 2018
I have a IFB washing machine (Elena DX).

For my machine, I have an AMC with M.V Enterprises, A.B Complex, Kattukulangara, Calicut. Receipt voucher No. [protected] dated[protected].

I really doubt the quality of parts used by M.V Enterprises during services. After every service, machine stops working in few days.

Machine again stopped working few months back. I have been continuously contacting IFB customer care and M.V Enterprises all this time for resolving issues in my washing machine. But all my efforts went in vein.

Service center is...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — fully automatic 8kg front load washing machine in warranty all parts replaced

 NirjharJain on Aug 22, 2018
I have raised a complaint with complaint id: [protected].

Issue was regarding the noise while water rinse. First of all, 2 salesman came and wasted 5 packets of descale and charged rs. 850. Also they sold us the ifb essentials' top load liquid detergent with some protecta liquid. I think. They didn't know anything. Even while cleaning, they did something on door and door stopped getting locked after that, technician visited and replaced bearing (Which were not packed like the fresh piece, even there was some rust on one piece) and tried to fit the drum but was unsuccessful. So he replaced...
Complaint comments  Read comments Complaint category Washing Machines

IFB — automatic timer problem

 Ajay Prakash (Khannu) on Aug 22, 2018
Today, once again, i am facing problem with my washing machine. Automatic timer problem. After completion of every process, automatic timer is reset or jumped to five minutes and ten minutes more. Pls change my washing machine

I have purchased washing machine on 13.05.2018 and since then more than six times my machine has been repaired. Every week new problem arisen. Now present problem is brief narrated earlier. For more details. See complian archievd.

Article code:[protected]
Serial no:[protected]
Mobile:-[protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine repair support

 roshaero on Aug 22, 2018
Hi,

My registered phone number [protected] in name of vishnu k j, bangalore.

Registered a complaint regarding washing machine servicing issue since 9th august.

Following are the ticket number

1. [protected] 9th august
2.[protected] 13th august
3. [protected] 16th august
4. [protected] 21st august

After all above complaint details, 2 technician came to attend this issue and went back by saying will come back with required instruments to clear the same. But none of them turned up and not even picking the...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — not repairing and false reporting of ifb washing machine

 indrajitnaskar on Aug 21, 2018
IFB have a poor customer care support. My IFB washing machine is near about one and half year old and it become 2nd. time faulty. from last 30 th. September 2018 it was under break down and I lodge complain (under AMC) under Docket/ Ticket No. [protected], [protected] & [protected] in three different time, they falsely closed the call and still not repair....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — delay in installation of ifb w/m elena aqua vx 84512100

 Narayanan M P on Aug 21, 2018
Delay in installation and demo of the purchased washing machine (Ifb w/m elena aqua vx[protected] and delay in supply of trolley and cover.

Purchase date:16 august 2018 from nationalelectronics, taliparamba, kannur, kerala

Delivery date:17 august 2018

Complaint booked at the ifb customer care by phone on 18th august 2018 and we have followed upon 19th, 20th and 21st of august. The reply is not at all satisfactory.
The problem is not yet resolved... If not settled within 24 hours, we will be forced to move legal actions and seek media attention....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing door not working

 Sree Rag on Aug 21, 2018
My full automatic ifb washing machine door not working properly. I brought above mentioned product on last year. But i didn't use one time properly. I have raised more than 10 complaints through telephonically.
Technician services was very worst. They don't know how to service. They just sell ifb accessories (Liquid, cleaning product for washing machine). So please kindly return back my brand new ifb washing machine. I don't wanna any benefits from ur side.
My registered mobile number-[protected]

Machine brought on - indian naval canteen kochi
Thanking u...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — repetitive failure of pcb/touch button and lamp of elite plus 7.5 kg

 Saketdk on Aug 20, 2018
Urgency - Super Urgent.

I purchased Elite plus - 7.5 kg washing machine in Aug. 2016 from IFB point Pune. After 6 months of purchase, Machine started giving problems related to PCB and touch buttons. The lamp provided inside tub is also stopped working.

Till now, PCB has been replaced more than 2 times, however problem is not yet solved. The lamp is still not working. I asked for replacement of machine to customer care but did not get positive response. It is surprising to know that IFB even doesn't have customer care email address.

I have paid such...
Complaint comments  Read comments [3]Complaint category Washing Machines

IFB Industries — clothes washer

 amberanand on Aug 20, 2018
Dear Sirs,

I had submitted a complaint for IFB Washing Machine on August 1, 2018 on your toll free number. I received a ticket no. [protected] per return sms stating that my complaint has been registered.

The service center person visited on the next day and noted the part number for replacement under warranty.

It has been 3 weeks since the complaint was registered and still the problem has not been resolved. Evertime I call the service center, I am told that the part has not yet arrived from the company. Though the same person was ready to replace the...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — unprofessional and hoaxing attitude by ifb personnel

 Bharaat on Aug 20, 2018
My 8kg senator washing machine stopped working (Which was under amc). I made the complaint on 08.08.2018 to the ifb cc (Complaint no - [protected]). The guy came and checked the machine and told that the pcb has to be replaced. After that the guy from ifb visited twice carrying wrong ifb with him. And now they have become unresponsive. We are like crippled now unable to do anything because if we get the problem fixed by a local mechanic the amc gets violated.
Pathetic services by ifb and worst amc service......
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — low quality part used in washing machine

 Darshan Mishra on Aug 19, 2018
Hi i bought one washing machine under order no [protected] on april 04 2012. Serial no 9442.

This machine was used barely as i was out of country for 2 years.

Two days before this machine started sound when i called ifb local repair guy he told me the drum used in this machine i made of plastic and it's broken, i am surprised as i axpainded more than 20 thousands rupee to buy the product and the product quality is low. How any thing can be broken in this i am washing only clothes in this.

I am the person who always recommend ifb to all people however...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb industries washing machine/elena aqua sx 6 kg/unethical behavior and fraud [Resolved]

 Saurabhwarm on Aug 19, 2018
Washing machine is out of warranty. We contacted ifb customer care as our machine was not working. The technician came by the name feroze. He belonged to global enterprises, with whom ifb may have a tie-up for servicing. He told us that we should get amc done for which we paid ~4k. He said there is a problem with shock absorber and asked us to pay inr 2000 in cash to get the replacement part. He said he will come next day but he has not come back even when it is one month gone. We tried to connect with ifb customer care but they send different technician who all say different things and ask for...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine - elite

 Plat on Aug 18, 2018
Sir,
I am a ifb used for the last 20 years but now highly disappointed with the service. Why is it that we have to wait for days to get a part repaired, due to innumerable models the franchises do not keep all the parts. Once they order the part takes 5-7days or more to come and the customer has to face the tune. I have a severe back problem and detergent allergy and my drum has cracked and now i am told it will take 5-6days to be replaced. I have got my amc still do much problem. Could the company look into this as this type of problem i have faced several times causing me health problems....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — faulty product

 Ajay Prakash (Khannu) on Aug 18, 2018
I have purchased ifb washing machine top loaded (6.5kg fully automatic tlrcsg grey) on 12.05.2018 but since then more than four times parts have been changed and still continue to be problem in its function. I have facing every month related to the defective function of said washing machine. I think this model have defective product of ifb.
It is, therefore, requested to change my washing machine and delivered new washing machine in place of defective ifb washing machine (6.5kg fully automatic tlrcsg grey).
Early action in this regard shall be highly solicited.
Details of...
Complaint comments  Read comments Complaint category Washing Machines

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