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IFB Industries
IFB Industries Ltd.
Customer satisfaction rating: 87%
5701
COMPLAINTS
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IFB Industries Customer Care

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
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562
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231
1860 425 5678  (BSNL & MTNL)
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332
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182


Mobile:
Mobile:
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285
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179

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
87%
Complaints
5701
Pending
0
Resolved
4890
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

IFB Industries related photos (822)

IFB Industries Complaints & Reviews

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I
Nov 14, 2020
I ordered an IFB front load Washing Machine with model number TL- REW aqua 6.5 kg from Flipkart on 21/11/2020 ( Order No : OD[protected] . Order delivered on 27/10/2020 and a technician visited for installation and found machine is faulty and recommend for replacement . For confirming fault a technician supposed to visit us . But without contacting us technicians cancelled the appointment three times and now Flipkart going to cancel the return request as eligible time period is expiring. I felt cheated by IFB . Kindly resolve this issue at the earliest.

Complaint Status


[Nov 14, 2020] IFB Industries customer support has been notified about the posted complaint.

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    Nov 13, 2020
    1. A washing machine was repaired vide ticket no- [protected] by M/s Induja Home Solution Pvt Ltd (Authorized Franchisee)br...
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    H
    Nov 12, 2020
    IFB executive cheated by charging Rs 8100
    Complaint details:Mr Ram mohan manager for saidabad IFB center sent an unnprofessional 3 guys to repair front load 6.5 kg washing machine in 3 different days and finally exe by name Mr Gopi opened complete body of the machine changed parts in that and charged Rs 8100 and said everything is clear problem solved immediatly on next day same problem repated again contacted manager and executive gopi to complaint the same problem they came and quoting Rs 2800 extra to resolve the issue and asked them why cant they encountered issue at the instance issue day there is no answer with them...i want to talk to senior professional of IFB or i want highlight to your MD of IFB..paid receipt also available
    Regards
    G Srikanth
    [protected]

    Complaint Status


    [Nov 12, 2020] IFB Industries customer support has been notified about the posted complaint.

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      I have ordered a fully automatic washing machine on 9th November but nobody came to fix it or to give us the demo even after three dayd

      The ticket is already raised and we are getting the update but no body came

      Complaint Status


      [Nov 12, 2020] IFB Industries customer support has been notified about the posted complaint.

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        P
        Nov 11, 2020
        I bought IFB microwave oven model 25bc4 in Jan 2019 from Satya Chennai. Now the oven is not working and only the fan was spinning.....
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        After purchasing the washing machine till now no one came to explain the demo session

        Complaint Status


        [Nov 11, 2020] IFB Industries customer support has been notified about the posted complaint.

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          I Have done the AMC for my microwave on 23 Nov 2019 .vide Book No 002215 and receipt number [protected] dated 23 Nov 2019 for...
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          S
          Nov 7, 2020
          My ifb 7 kg washing machine spin not working properly and door closing seal rubber also damaged plese provide best service...
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          N
          Nov 6, 2020
          Dear IFB,

          I have Senorita AQUA SX 6kg front load with not powering ON issue due to power fluctuations. Recently...
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          S
          Nov 6, 2020
          I purchased an ifb dryer 1 year ago. It has been giving me trouble for the past 10-15 days. I booked a complaint with the...
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          P
          Nov 6, 2020
          Hi,
          I have registered service request on 03/11/2020 for my IFB washing machine as black pieces comes out after washing. Ticket number [protected] was alloted to me. Engineer visited on 03/11/2020 and told that machine needs to be cleaned and he will again visit on 04/11/2020 with tools and accessories to open the drum, I paid him 590 Rs visiting fees for which I didn't get receipt. Next that another engineer visited and without opening and cleaning the machine he advices to replace drum with new one with Rs 5000. The problem is just cleaning of drum but engineer didn't even bother to clean it and telling useless things, two different engineers are advising two different logics. Why same engineer who visited on first day didn't attend on second day. There is no transparency from IFB as I didn't get the GST receipt of visiting fees. IFB is a brand in Washing machine industry butter these service engineers are spoiling it's name. Had a worst experience, would not recommend IFB washing machine to anybody.
          Regards-
          Sandip

          Complaint Status


          [Nov 06, 2020] IFB Industries customer support has been notified about the posted complaint.

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            Nov 4, 2020
            Hi, We have a Senator 6kg washing machine. Cust. Code # 1033559. For getting the AMC amount, the service center from Hyderabad...
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            T
            Nov 4, 2020
            Hello and Good Morning.

            I have been using IFB Senorita 6.5KG for the past 5 years Recently I got some problem and raised a complaint with IFB for service. One of their service engineer came and said the PCB is faulty and needs replacement. He also mentioned that the price is Rs.4500/- but there will be no warranty at all.

            Question.
            1. What is the cost of PCB
            2. Why there is NO warranty when i am busying a company product only.

            Kindly clarify

            Thanks and Regards,
            Shivakumar Krishnamurthy

            Complaint Status


            [Nov 04, 2020] IFB Industries customer support has been notified about the posted complaint.

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              Hello,

              I recently had issue in my IFB senorita aqua sx 6 KG washing machine and i raised the service request...
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              Iam a disappointed customer of IFB appliances.
              I have IFB Front Load Washing Machine.My washing machine drum was not...
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              I purchased a washing machine within two months machine started malfunctioning. Washing cycle not completing, getting stuck half way I complained several times ref [protected]. I complained several times some young technicians ( Freshly ITI completed apprentice) coming and opening machine and spending some time and scratching head. Machine status is same I send several reminders but problem is not solved. I asked for replacement of machine (Transport charge I can bear). Machine is under warranty. As the machine is not in usable condition, please arrange to replace the unit.

              Complaint Status


              [Nov 01, 2020] IFB Industries customer support has been notified about the posted complaint.

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                P
                Oct 29, 2020
                I rang up your customer care number at [protected] to get connected with one of your customer executives and informed the...
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                Dear Sir/madam,
                I am a an IFB customer for last 15 years and have been very happy with machine and services too....
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                I reported a complaint regarding washing machine to replace rusted cabinet, senetor Aqua 6kg, on 28th June 2020, they visited...
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                M
                Oct 27, 2020
                It is been 3 months, we are facing issues with the washing machine. Even after complaining 5 times, it is not resolved. The...
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