IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 65%
Submit a Complaint
4614
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

TwitterFacebookLinkedInGoogle+
Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
298
down
130
1860 425 5678  (BSNL & MTNL)
up
274
down
141


Mobile:
Mobile:
up
202
down
132

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
65%
Complaints
4614
Pending
52
Resolved
2969
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (281)

IFB Industries Complaints & Reviews

Sort by:

IFB Industries — repeat problem, but not resolved

 Nirmal_Kumar on Dec 13, 2017
Ticket numbers [protected], [protected], [protected] and fresh ticket number [protected] dated 13.12.2014 issued to me for the same complain which has not resolved till date. How long i will have to suffer with this faulty machine rather it can be construed that machine bears manufacturing defect right from the purchase. Please resolve the matter amicably otherwise it is a fit case for consumer court. My request for availing the amc for the product has not been extended to me....
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — washing machine delivery not completed timely

 ankitarya99@gmail.com on Dec 12, 2017
Dear sir I have selected washing machine model no. TL. SDG 7.0KG Aqua
From Riya Electronics from Mahesana district Gujarat...
I have give the down payment on date 10Dec 2017 Rs 7620.00 by cheque
and Rs. 1809.00 to HDB for EMI by cheque..but Riya Electronic not able to deliver the washing machine since 10Dec2017,
Riya Electronics said to me on 10 Dec2017 stock is available but Riya Electronics send me demo pcs and this pcs was defeated and I returned to on same time to Riya electronics
Now
Riya Electronics said to me the washing machine TL. SDG are out...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — reminder

 Kailash Saraf on Dec 11, 2017
My complaint dated 5th dec regarding d gst bill after repair works done by shillong ifb center is still pending for a month... How long will d company take to resolve my grievance. Can u plz solve my problem at d earliest or should i take a step ahead to lodge a complaint against d service center
Waiting to hear from u soon
Kailash agarwal
Shillong...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — range hood not working

 Raj@1234hagsgbdbsebe on Dec 11, 2017
I purshased a range hood (Ifb-gl-14t 90cm) from an ifb dealer last year. The range hood has never really worked well, i made probably 10-15 complaints before a man from the servicing agency of ifb showed up. He said he wants to replace the upper pipe for no reason whatsoever (There is nothing wrong with the pipe, all he cares about is getting rs. 1400). When pushed about why he wanted to replace the pipe he had no answer.
I have had similar problems with other ifb devices where the servicing guys only cared about making money rather than clearing up the actual problem with regards to the...
Complaint comments  Read comments [1]Complaint category Appliances

IFB Microwave — pcb replacement not taking place

 Deepshikha Kumari on Dec 10, 2017
My pcb unit for ifb bc25 has not been replaced. Service center people took the faulty panel and promised replacement in 2 to 3 days; but even though 30 days have passed there is no replacement nor repair. They returned the faulty panel board back saying they don't have the part. Why it took month? And what about my microwave? How will it work again? What use is service center for?...
Complaint comments  Read comments [1]Complaint category Appliances

IFB Industries — ifb wm elena aqua sx ldt - not working properly

 Shyam Sunder Chakraborty on Dec 10, 2017
I had purchased this washing machine back in october 2016 and didn't receive quality service from the service provider. When the service provider "amit" visited us for the first time he forced us to buy the ifb trolley. But didn't adjust the machine and the trolley properly and hence, every single time we use the machine it seems that it would jump out from the trolley at any moment. The service provider didn't visit us on the first call. After calling him numerous no. Of times only then he (Amit) showed up. Whenever i use the washing machine the trolley moves from the place from where it is placed...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — no response from customer care or service/ technicians

 Baburao Kommu on Dec 10, 2017
Ifb washing machine elena stream - not working as control panel pcb is burnt.
Ticket no - [protected] for replacement of burnt pcb on 4th dec.2017. Till date no response from technicians.
Tried to call the customer care - they tell the technician will call you. Its almost a week, my cloths piling up. I have my dad a super senior citizen of age -89 years. His garments to be washed daily.
I am in a very horrible situation to clean soiled cloths...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — microwave oven faulty piece

 Mahendra sapara on Dec 9, 2017
I have purchased a microwave oven 32srb from a firm of mumbai. A technician came and did the installation in august, 2016. But when we tried to use it the oven was not working properly. I placed a complaint in ifb customer-care and a technician came and checked the oven about heating. He said the piece is ockay.in june-july it starts giving some noise while working. Many time we have some odd smell from machine.in october, 2017 it stops totally. A technician from ifb called and he says that there are some parts are like magnet is spoiled and we have to replace it. He said your piece is out of warranty,...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — regarding machine service at the time of warranty [Resolved]

 singh2109 on Dec 9, 2017
In august'2017 (When my machine was in warranty) i did send my machine to ifb factory as senior technician was not able to resolve weird sound problem in machine which was happening because of machine gearbox, they assured me that this thing will not persist again, same thing started happening gain in november and i asked for the explanation and registered complaint in customer care department but i didn't receive any response. And when i called them again to know the progress they told me that i have to pay. And nobody was bothered to explain what did the first when they took my machine in factory...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine problem frequently

 shah@cr on Dec 9, 2017
My long pending complaint no. [protected] (Navrangpura, ahmedabad - 380009) is not resolved till date.

The office does not maintain minimum stock of spares and for want of small parts, my washing machine is useless. The office has not received parts for a longer period.

Officer mr. Mayuresh m. No.[protected] and another person m. No.[protected] do not attend on mobile.

Machine has same problem in a month again and that too, within 10 months of purchae.

If my problem is not solved within 2 days, i will go for legal action thru court and consumer...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — requesting to get the replacement for my product

 Nagaraju mutakaratapu on Dec 9, 2017
Hello team,
Could you please help me in getting the replacement for a damaged washing machine??
I bought topload ifb washing machine, but from the after 2 months of buying in word's, it is leaking back side.
I have raised a ticket and the technician asked me to buy the filter to fix the issue. I bought the same from him and fixed but unfortunately after next washing in word's, again it is leaking.. It is really horrific explain.. Could you please guide me to get the replacement.
Best regards
Nagaraju...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — worst product and worst service [Resolved]

 gautam subudhi on Dec 9, 2017
I have ordered this ifb microwave oven 23sc3 in 2016 march and its not even 2 years and the touch pad is not working.

Just two keys are not working which are the most important ones (Start and stop). Just for the two keys they are replacing the entire touch pad which costs 1500 minimum and that is not just in 1-2 days they need more then a week that too they are not sure.

When we call customer care they say it will cost 300 to 500 and will be fixed in 24 hours, then the service guy calls and says it will take more the 1500 to 2000.

Worst product and...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Washing Machine — timer for executive plus

 sujanvathsal on Dec 9, 2017
I have made a complaint on 14th November and service boy came next day he told me that the spare part timer for this model is not available and I have to go for exchange. The fact is that my machine is under AMC and they says it is not repairable, I would like to know is it true that the spare parts are not available....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — 1000733439 complaint number got resolved without solving the issue [Resolved]

 Prakash Rajaram on Dec 9, 2017
Hi team, i have logged complaints with customer care on dec-02nd with the ticket # [protected], the assigned engineer visited the location and updated will need to replace the board and will be done in couple of days, but unfortunately the ticket # was resolved with my concern which i came to know when i am following up with the customer care on the ticket number, but i haven't got any update on the old ticket, so they have raised new ticket [protected] and i am waiting for the response on the new ticket from yesterday. My mobile number is [protected].

I don't expect such service from...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine door lock repair

 Eswari sivaprakasam on Dec 9, 2017
My ifb washing machine repaired from 45days ago. I would contact my nearest service center in tirupur. But they are very lazy and bad response... I feel very sad to purchase purchase ifb product because of poor in service. So pls attend my complaint immediately and solve my machine problem. Tirupur service center was low in service. Pls correct their service responses...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine - spare parts will not supply [Resolved]

 Bibin Thomas K P on Dec 7, 2017
Hello,
I have a elena db 5.5 kg washing machine and it is not under the warranty period. Last day it stopped working and upon checking i found that the motor carbon brush holder got damaged. So i contacted the service manager in our place (Mr aneesh - [protected], kerala, aluva) and ifb toll free number both are saying they will not provide the carbon brush holder alone. They can only replace the motor. Attaching here the image of the faulty part.

Why should i buy a brand new motor instead to replace a small detachable part? I wonder how can a company refuse to supply spare...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb relationship number 10483370, front loader washing machine 6 kg senator dx - complain not resolved since 24.05.2017

 Nirmal_Kumar on Dec 6, 2017
Relationship number[protected] with ifb industries. Despite repeated requests and reminders for rectification of machine, but problems not resolved. Number of tickets issued for the same defect, current ticket number is [protected]. How long i shall feel cheated. Right from the purchase of machine, it develops snag, you can track down the complaint history of my machine. I think this machine bears manufacturing defect and needed alternate solution. If ifb does not bother for its reputation but my money used for purchasing is at stake. I have not used this machine continuously for more than two months...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine service complaints [Resolved]

 Nirmalkumar Subbarayan on Dec 6, 2017
Hello team,
Greetings.
I am writing this email with frustration and pain.
I am nirmalkumar and my contact number is[protected]
I have ifb washing machine and the model is senorita plus. I have an amc with the company called “royal enterprises” which is located in korattur, chennai. Two weeks back i called for a general service. A technician came and inspected the machine. He said that the shock absorber is weak and sensor is not working. So both needs to be changed.
The shock absorber will not come under amc and it costs rs 2800/- and the sensor will...
Complaint comments  Read comments Complaint category Products & Services

IFB Industries — unable to get spare parts. [Resolved]

 Sebb on Dec 6, 2017
Hello,

I've a 2005 model elite 5 kg machine which has complaint with the door. It automatically opens while working and the soapy water comes out. Due to this reason we're unable to use.

I have the complaint/ticket opened with ifb customer service back in october. As per the local authorised tech, the faulty spare is not available still which is weird.

Kindly consider this as soon as possible.

Thanks,
Seby....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine ifb fl7.5kg elite plus vx [Resolved]

 Meera Murali on Dec 6, 2017
Washing machine ifb fl7.5kg elite plus vx complaint

I have purchased a washing machine from pittappilli agencies, kottayam under invoice no. 16si11001 on 26 mar 2016 with four years warranty and the product stopped working on 20th nov 2017 same day i have lodged a compliant ticket no. [protected]

This is the 2nd time i am facing issue with the machine, meantime i have contacted several executives as suggested by ifb customer care to check the status of the ticket

There is no proper response from any of the executives, they are pushing of the days by...
Complaint comments  Read comments Complaint category Washing Machines

Recently Discussed

(1 minutes ago)
H Line soft
Job fraud
(3 minutes ago)
Godrej
microwave oven is not repaired completely
(6 minutes ago)
Redbus
refund not arrived
(7 minutes ago)
Aircel
message not sent to 1900 - again
(10 minutes ago)
Airtel
I am complaining about fake calls

Featured Complaints

www.bdomains.com