IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 67%
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4814
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
425
down
177
1860 425 5678  (BSNL & MTNL)
up
306
down
163


Mobile:
Mobile:
up
247
down
151

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
67%
Complaints
4814
Pending
60
Resolved
3217
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (360)

IFB Industries Complaints & Reviews

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IFB Industries — ifb washing machine still under amc is not being serviced. problem due from last 6 months

 VipinMisra on Nov 14, 2018
I have got ifb senator 6 kg which is in amc.
The issue is its long and short spin doesn't work.
Everytime an ifb technician comes and changes part and not able to solve the issue from last 6 months.
Even after logging more than dozens of request the problem still persists.
And every time i reach out to customer care i get some complain no which will be closed by service center without my knowledge.

Vipin misra
[protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — door rubber seal broken ifb senator 8kg front load washing machine

 Surendra bhatt on Nov 13, 2018
This refers to complaint/ticket no. [protected] dated 1st Nov 2018

I had purchased 8 KG front load IFB Senator washing machine in Year 2015 which comes with 4 years warranty.

last month i observed door rubber seal was broken & hanging on the door.

I had registered complaint on 1st Nov & requested for technician visit, after a week & 5 follow ups technician finally visited.

He said this part is not covered under warranty, since there was no cut/rat bite on the rubber. This was only happened due to poor quality & hardening of rubber. then...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — fraudulent services by your franchise

 Lt Col Deb Kumar Bose on Nov 13, 2018
I am Colonel Deb Kumar Bose, my ifb id is 10566902 and registered Mobile No- [protected] and email id- dev150@yahoo.co.in. I am a IFB customer for the last 15 years.

There was a requirement of service (not running) of my IFB Front Loading Senerator Aqua SX- 8KG fully automatic washing machine. At my residence in Noida your service representative Mr Virender (Mob No- [protected]) came and told that the complete control panel has gone faulty and there is a requirement to change that and we should also go for AMC there by he will installing it free or will charge additional Rs 750 to...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine water not draining

 hemasree jasti on Nov 13, 2018
Hi i have raised the complaint for my washing machine the water is not draining nearly i week ago the ticket number is [protected] the person has attended he removed all parts and sid the drain pump is spiled it will cost around 2500 rs and he brought new one and fixed but even though it is not working later he said the board is spoiled and went away from there he did not attend at all and moreover when we called customer service everytime busy busy..

All the parts he removed and just went away at least when the water is not drained i have alternate at least the water will got drained...
Complaint comments  Read comments Complaint category Appliances

IFB — senorita aqua

 jyothi pinupa on Nov 12, 2018
I had posted a complaint here on 8th october after a week of my washing machine broke down, till now i didn't get any resolution, but my complaint is closed stating it is resolved, a person from ifb asked us to buy a new ifb machine exchanging old one, but no official conversation and proper compensation, from past 5weeks i am washing my complete family clothes with hand, i have a 5month old baby and 3 year old daughter and i am working, i demand an explanation on this from higher authority, i am ready to go to any higher authority if required, pathetic services from ifb....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — poor after sales service. unresponsive service center

 Madhukar Kulshreshtha on Nov 12, 2018
I had registered a complaint for replacement of broken handle of my microwave in aug 2018. Docket no given to me was [protected]. Subsequently, i got in touch with the local service center on [protected]. This gentleman asked me to whatsapp pics of the machine and broken handle which i did on 29 aug. After several verbal reminders, they did not come to replace the handle and kept saying that the spare part has not come. Today i called up the call center, they said that my complaint has been closed and i need to register a fresh complaint.
Just imagine the work culture and ethos of pple manning...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — demo request rejected without contacting [Resolved]

 pratikdas32 on Nov 11, 2018
I raised a installation demo request for my micro oven on 10th november 2018 with ticket no. [protected]. I got a message from ifb in the evening of 11th november 2018 that ticket is closed. What type of unprofessional behaviour is this from ifb? Without contacting the customer how could you close the ticket. Feeling cheated by buying a product from ifb....
Complaint comments  Read comments Complaint category Appliances

IFB Appliances — complaint resolution pending no response

 Anilksharma on Nov 11, 2018
Customer id 11110334
Model senorita wx 6.5 kg 1000 rpm
Email anilju2007@gmail.com

My washing machine was repired which was under warranty and i was charged rs-2300 for spares. When i asked for the details as why i was charged under warranty, they don't reply to my mail and ignore. Same happens when i call customercare.

This is happening from 29th september. I can share the bill invoice and mail copy here or over twitter page....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — error light between wash

 abhijits099 on Nov 11, 2018
Hi team,
I own a ifb elena aqua sx 6kg
1000rpm for about two years and for past 6 days i am facing a problem where a red triangle 🔺 light flashes between wash and hangs up there for more than 6 hrs.
Tried contacting ifb customee care on phone, they denied upfront and asked me to get it done by a local technician.
Fyi product is still in warranty.
Disappointed with response from the customer support....
Complaint comments  Read comments Complaint category Appliances

IFB — repair of dishwasher

 Daisy Dharmaraj on Nov 11, 2018
Tkt [protected] neptune dishwasher was repaired on 9 november by at echnician from royal enterprises

1."your message of 9 november states that service charge of rs 590/- only collected. No spares replaced". This is false. Technician told us he replaced the valve and sensor and we paid 7090/- towards these new spare parts and service charge, by cheque.

2. The machine worked while he was here. When we used it the next day it did not work. I have called him on10 november and he says he will come on 12th....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine eva aqua vx/sx 6 kg 800 rpm

 genbaj on Nov 11, 2018
Machine is in warranty period installed on 9/7/2017. Four days back the machine stopped while in the process of its washing and rinsing cycle. I have sent emails and tried contacting their customer care but with n success. I have dialed their customer care number[protected] more than 50 times but have not got any connection.
The after sales service of this company is downright atrocious and disgraceful.
The company should respond immediately or i should be compensated of their not standing by their commitments....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — service complaint - (spring need to be replaced as per technician observation on 29.10.2018)

 vijayanandtuty on Nov 11, 2018
Drum spring is broken / spoiled as per technician observation on 29.10.2018.
Complaint reference ticket no - [protected] (Raised on 27.10.2018 1.48pm)
On 1.11.2018 we received a notification stated our complaint has been resolved, meanwhile the customer care agency receptionist has called and informed me they wrongly closed the complaint without resolving.
I understand that they are playing and give reply to the mentioned number [protected] as "no" to notify it was not resolved still.
Now it is 11.11.2018 still no one returned and the concerned service representative attended...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — complaint not attended properly till now.

 Diwan Adhikari on Nov 10, 2018
I registered a complained (Ticket no.[protected]) on[protected] for sudden
Not functioning of machine due to jampped detergent tray the service
Engineer visited on[protected]. After inspecting he told that the only solution
To rectify the error is the tray to be broken and replaced by new one on owner
Cost. It was surprise to me that instated of dismantling the top frame he want
To remove the tray by distracting the whole assembly. I requested to
Your service center to assigned a senior engineer to rectify the problem.
I am sorry to note that the...
Complaint comments  Read comments Complaint category Other

IFB Industries — washing machine fully automatic

 alkathapar on Nov 10, 2018
I had purchased ifb washing machine last year in december. Since then, it has been working satisfactorily. For the last 15 days, the machine was giving problem. I lodged a complaint at ifb service centre. I was told that the man will come in the evening and see the machine. But till today, nobody has visited. I am facing lot of problem. When the machine is turned on, instead of accmulating the water in it, the water drains out simultaneously from the machine. Therefore, i am unable to wash clothes.

Kindly send the representative for servicing the machine at the house no. 2597 ground...
Complaint comments  Read comments Complaint category Washing Machines

IFB — washing machine installation

 pnk123 on Nov 10, 2018
I have purchase ifb washing machine 6.5kg six days ago, yet the installation person not come. Service is third class. No response from kalyani electronics dhule, 425404 (Purchase from this). Send your installion person at naradana, district - dhule 425404 contact - narendra d khairnar mobile -[protected] or guide me what should i do at this stage? Is it my mistake that i purchased ifb washing machine?...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine under warranty

 Rakesh Alag on Nov 10, 2018
My tkt no is [protected] dtd 02.11.2018 with ifb. The washing machine drum is damaged. They brought an old reconditioned drum which was rusted from the shaft and had huge dents. I refused to accept that and am waiting for a brand new drum. When will the company rectify the washing machine with a new drum. I have been lodging complaints with the company on their toll free no. But all the call center people say is that we are forwarding your complaint to the seniors but it seems that the seniors are sleeping. I have sent messages to the delhi representatives also but no reply. All i want is that a...
Complaint comments  Read comments Complaint category Appliances

IFB — service not provided by ifb service center

 Chandrakala098 on Nov 10, 2018
We have taken AMC for IFB washing machine with a cost of Rs 5, 700 for a duration of 2 years. While taking the AMC, the person from the service centre told that everything will be covered under AMC. But later, when problems popped, they are saying that only the mother board is covered under AMC. The service is also very poor. Just to replace a start button, the price they are quoting is Rs 1300. And still they are not responding....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — service not provided for complaint 9 days old

 Md Naimul Islam on Nov 10, 2018
Product washing machine, model - elina sx front load. Amc running. Complaint lodged with customer care on 01.11.2018, tkt. No.[protected]. The complaint is un-attended after lapse of 9 (Nine) days. Contacted with customer care more than 5 times, they assured to forward the complaint to the service centre at kolkata. The kolkata service centre is telling that it is the responsibility of the company to send the spare parts which they have not received, so they cannot help me. Once the customer care gave me a mobile no. Of some palash at kolkata, i rang him but he switced off after hearing my complaint....
Complaint comments  Read comments Complaint category Washing Machines

IFB Washing Machine — fraud and service charge taken

 Sachit Agarwal on Nov 9, 2018
On 5th Nov I have called to IFB call centre number where I have lodged the complaint of not getting water inflow in the IFB washing machine with my registered mobile number ([protected])
I didn't get any SMS as ticket number . Next day (6th nov ) I got a call from the mobile number [protected] ( Sahil Khan as per true caller ) that your technician has been allotted, they told authorised person of IFB will be coming shortly and the Technician number is [protected] (Naseem Khan as per true caller ) .
He visited my house in thane at 5.30 pm after the confirmation at 12 noon that the person...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — demo & installation of ifb washing machine

 Rohit Kumar Tyagi on Nov 8, 2018
1. I purchase a IFB Washing on 06 Nov 18, and booked on same day for the Demo. My request was booked vide TKT No. [protected].

2. It's now 08 Nov 18, and there is no response from any Technical Team. If this is the initial response, than I think my decision to be a part of IFB family was wrong.

3. Kindly, accord priority.

Rohit Tyagi...
Complaint comments  Read comments Complaint category Washing Machines

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