IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 66%
Submit a Complaint
4835
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
359
down
143
1860 425 5678  (BSNL & MTNL)
up
292
down
150


Mobile:
Mobile:
up
221
down
135

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
66%
Complaints
4835
Pending
38
Resolved
3183
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (307)

IFB Industries Complaints & Reviews

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IFB Industries — ifb washing machine complaint no 1001441744

 Sushant deo on May 20, 2018
I have bought this machine in nov 2017.
Now the machine is not working properly for that a complaint has been registered on 7 may 2018 “ dear customer, your ticket no. Is [protected]. Ifb representative will visit shortly. For assistance please call[protected]/ [protected]“
The same got closedown by ifb without proper resolution. After raising the case with senior officials they again register it as a new complaint “ dear customer, your ticket no. Is [protected]. Ifb representative will visit shortly. For assistance please call[protected]/ [protected]“ on 14 may 2018.
Complaint comments  Read comments Complaint category Washing Machines

IFB — washing machine 8kgs

 Haribabu Itikala on May 19, 2018
I have bought ifb washing machine 8 kgs. Within 6 months it's drum got failed and technician came and inspected and promised they would fix the issue in 2 days. But it's been 10 days till now and no one cares a damn. You should follow up daily they would simply say it would get done today but it won't. They would give you technicians/ customer care manager phone numbers but all those numbers would not work. Please don't buy ifb products, they have worst customer care service....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb wm dishwasher

 Shyamal Kumar Das Mandal on May 19, 2018
Dear sir,
I have purchased an ifb wm_dish washer (Model neptue vx; sl no. [protected]) on 22nd april 2018 from khosla electronics pvt. Ltd. Kharagpur. During the installation after opening the pack by your assigned service engineer it was found broken and i was promised that it will be replaced with a new one. However after a fortnight i received a machine which was old without any product sl no on the delivery challan dated 5.5 2018 should i not consider it is ford case.
Even after that they coming my house two times and taking the photograph of the machine. After laps of almost...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — about ifb air conditioner complaint [Resolved]

 2511sharmaji on May 18, 2018
Sir i am from sonipat and we had bought ifb air conditioner 1.5 ton 5 star. We are using it from 1 year.in only just one year it got faulty even it throws water but not make water. Thaese are just small thing but the big thing is that it gives hot air at half portion and cold at half portion we think tath we are sitting in heater. Conclusion is that we had wated our money on buying this it is a very &#&# product.in within we are just going to throw this product outside in garbage. We requst consumer inspector to help us. We will be very thnkfull.....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB — demo and installation [Resolved]

 Sachin_Patil on May 18, 2018
I have purchased IFB washing machine and raised ticket on 13 may 2018 till now no one came for service and daily I need to call them and they are giving false promises. Really fed up with IFB service.

I am calling daily to customer care but they are telling me today it will be done but nobody is calling or came for visit. They are only selling there product and they are not providing any service....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — regarding functioning of ifb top load, purchase on 12.02.2018 inv no 3000198846

 subir kumar shaw on May 17, 2018
Dear Sir
I am regular user of IFB products since 2009, so far I have purchase
1) Top loader 2009 from Ranchi based dealer
2) Freeze 2014 from Ranchi based dealer
3) Microwave in 2014 Ranchi based dealer
4)Spilit AC from Chennai in 2015 .
All the products were functioning goods but in the month of January 2018, the Top-loader washing machine got defects & requires a repairs expected expenses in Rs 4500(as per IFB service Team).
I purchase New top-loader by exchanging the old one through invoice No [protected] Dated 12.02.2018. From the 1st day machine...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machines are rip offs [Resolved]

 Dr Robin Mathew on May 17, 2018
I brought a washing machine-tl-sdr 6.5 kg aqua. I had to wait 10 days to get the machine installed. The service person came and try to install the machine. But he failed to connect the machine inlet hose to the faucet. The faucet was already connected to a samsung washing machine which we were using for the past 10 years. But the ifb machine was not compatible with any of the faucets.

He messed up everything, misplaced the filters and values. As a ritual he explained the working in less than one minute and left my house, leaving everything for me to clean. G, i had to hire a plumber...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ac lo error [Resolved]

 Tarun Shekhawat on May 16, 2018
Dear team,

Ifb washing machine is showing error ac lo again,

I am facing this issue again, i have already raised a ticket for this earlier and the person visited said everything is okay. I am facing the same issue again. I have raised a complaint again today. This issue is not with voltage in my area as heavy appliances like a. C. Is also working in same voltage. Please replace the faulty part or machine.

Please solve it as soon as possible

Model : ifb tl-sdr 6.5kg aqua, top loading

Mobile no : [protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine pathetic service [Resolved]

 Ritesh Kumar on May 16, 2018
Hi,

This is regarding my ifb washing machine, my washing machine was not working, i raised the complaint on ifb, the service engineer came and just put one meter below the washing machine and told that machine motor has gone. I asked how can you say that... Can you explain me. He told you call any technician they will tell you same.
He then told me to get AMC for 2 years and will replace all parts in next 45 days. Otherwise pay 7k and will replace now.
I was surprised without any checks or any repair he just told like that, at that time I suspect on him, since I was...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — about ifb air conditioner [Resolved]

 raviraj1990 on May 15, 2018
I have two ac of ifb company and both are in warrenty.
I had complain many time to ifb customer, but know one will takecare regarding this. When i was call to customer care then only provide me a contact no service center, but all no are switch off & the no are [[protected], [protected], [protected]]this are the mobile no which is provided by ifb customer but all are switchoff.
This is the not the way to treat with your customer.
So kindly solve my problem other wise i will take action against this company and go to the court also..

Ravi prakash tiwari...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB — air conditioner - not working after service [Resolved]

 Finney P on May 14, 2018
Dear Team,

I have registered a complaint on 29th April 2018 ticket no: [protected] at 6.56 pm that there was no cooling coming from the Air conditioner. The technician (Vignesh - [protected]) came on 1st May 2018 to check and he told that there is Gas leakage and he needs some materials to do the service and he is not having the same. Our Service warranty was about to expire on 7th May 2018. After rigorous follow up they agreed to come before the date and the same technician came on 6th May 2018 to rectify the fault.

He has shown that the AC is working and the cooling...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — 4 acs installed wrongly not working [Resolved]

 rajbhanwala on May 14, 2018
1. Refer reg mob no. [protected]. 4 split ifb acs were fitted in army hq but the
Unskilled labour did faulty installation and water is dropping inside, they left lot of holes and rates entred from there.
2. Despite several complaints over 15 days to navin mob [protected] no solution. He has stopped picking our reminder call.
3. Some body came on 11 may 18 and went back quietly (Not informing us) and without any repair.
This is most unprofessional service i have ever seen.
Col rs bhanwala
[protected]...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

IFB Industries — clothes dryer model maxx dryer [Resolved]

 Knit sew on May 13, 2018
We had renewed our annual maintenance on 31/3/18 valid till 30/3/2019. Drier has not been working since last 1 month. Even after repeated calls on customer care nothing has been done. The lock of the machine is broken. Terrible service!! The compliant is registered on customer care now we have no option but to go to consumer court if our problem is not resolved immediately....
Complaint comments  Read comments [1]Complaint category Business & Finances

IFB Industries — repair & service of washing machine senator model

 jia lal dubey on May 12, 2018
My complaint to ifb customer care.
Vide ticket no.
[protected]. Number of calls to
Jammu service center
[protected]
[protected] as well as
Technician mr. Ajay for dressage of my complaint.
No. Of visit only one.
Period of complaint more than two weeks.
Lastly closed as per their message from [protected] without any redressal. Nothing has been concluded till date &complaint closed without any consideration two days back with under noted message
Jio lal: dear customer, tkt [protected], was requested for cancellation owing to customer...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine model senator@400/1100/min sr. no. wtstr b [Resolved]

 jia lal dubey on May 12, 2018
Redressal of my complaint registered with customer care under ticket no. [protected]. Number of calls for with jammu service centre on cell no. [protected],[protected] as well as with technician mr. Ajay
(Cell no. [protected]) but nothing has been concluded till date after lapse of more than two weeks.
Two days back i have received from phone no. [protected] with remarks as under:-
Tkt [protected] was requested for cancellation owing to customer does not want to avail services.
But no such request has been made for closure. Please help for redressal of my long outstanding...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — technician not coming for ifb ac service [Resolved]

 Karthick Thillaivanam on May 11, 2018
Name: karthick t.
Mobile : [protected]
Ac : ifb 1.5ton
Purchase date: 18-april-2017
Location : ifb point, chengalpet.

I have purchase ifc ac on 18-april-2017 in ifb point, chengalpet. First free service is done on after four months (August).

After that when i raised for second free service for 3 times, people not coming for service and they closed the request as "resolved" without any service.

Now i raised for third free service recently but they told warranty closed, you have to paid for the service.

Till now...
Complaint comments  Read comments Complaint category Appliances

IFB — defective washing machine [Resolved]

 Mr.B. Jain on May 8, 2018
Dear sir,
I had purchased this ifb washing machine last year in april and is still in warranty period. Since last three months i am facing lot of problem with the machine as machine is not working properly. The engineers from service centre visited lot many time but they are not able to resolve the issue and every 5-10 days the same problem is arising again. I had requested for a replacement of the same as it is already three months i am facing this problem. So i humbly request you to kindly look into the matter immediately as service centre people's are not responding properly they are...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ticket no.1001374516 dated 27/28/04/2018 [Resolved]

 Chittaranjan De on May 8, 2018
I lodged a complaint for servicing my out of order elina dx 505 kgfront load washing machine on 27/04/2018 my complaint is not yet resolved although 7 day's elapsed and your technician came on 30/04/2018. He told me that the motor is to be replaced but till date my machine is not serviced. I think your customer service is of very bad quality. You have charged 590 as inspection charges...
Complaint comments  Read comments [3]Complaint category Washing Machines

IFB Industries — worst service & service head of mumbai branch [Resolved]

 Nitin Ajgaonkar on May 8, 2018
I am loyal customer of IFB since its presence in India. Now am having 3products of IFB. Till 1year back service was very good, but now my comp. Pending from 1month.. The Head of service in Mumbai Rupesh &Rahul Agnihotri, are useless, they are not picking cust phone for full day. I have made 20 calles to each. so how the Frenchie's will give service. The Frenchie's also knows that the principal's manager are sleeping they had upper hand to do wrong things. They don't want to face customer.Very Bad....
Complaint comments  Read comments Complaint category Other

IFB Industries — ifb washing machine - front load-diva aqua sx 6kg - inlet water leaks from inside the machine - some connecting pipe is not there in the new machine. [Resolved]

 babuchennakadan on May 8, 2018
We purchased a new ifb washing machine front load model diva aqua sx 6kg from the dealer m/s oxygen the digital shop, pattom, thiruvananthapuram. Tax invoice number - ri/ptm/1072 date:[protected]. After installation by company personnel mr. Vishnu (Mob nu-[protected]) when the inlet tap is connected, the inlet water started leaking from the internal parts of the machine. The service personnel informed us that some internal pipe is not fitted in the machine. As it is a manufacturing defect it requires replacement. Immediately we contacted the dealer who agrees the their service wing will do the replacement....
Complaint comments  Read comments [1]Complaint category Washing Machines

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