IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 66%
Submit a Complaint
4732
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
328
down
135
1860 425 5678  (BSNL & MTNL)
up
284
down
145


Mobile:
Mobile:
up
213
down
133

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
66%
Complaints
4732
Pending
30
Resolved
3099
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries Complaints & Reviews

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IFB Industries — my washing machine suddenly caught fire [Resolved]

 Ila Anurag Borad on Feb 23, 2018
We brought ifb digital sx 6kg washing machine on[protected] on 21-2 2018 suddenly machine caught fire when cloths were inside and machine was on. We smell something like fiber melting nd our neighbour came out and help of them we could stopped sever damage of our house. I have raised customer care complain they promise to send person immediately and they also talking about visiting charge and all because it is out of warranty. Why shoud i pay for this accident when there is ur product fault. Even i m ready to pay visiting charg but but no one is still arrived. It is serious matter my 1.5 year daughter...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — high hardheadedness of the service people [Resolved]

 mvraghava on Feb 22, 2018
Three days back purchased ifb washing machine from pai electronics, dilsuknagar, hyderabad. The next day the ifb team supposed to visit my house for a demo. Yesterday i received a call in the after noon from the technician, i requested him to come at 6.00 pm as all of our family members are went out for the duties and available at that time.

When i rang up sevaral times (Nearly 15 mts) customer care number of 1800
3000 5678 one gentle man gave a number of and asked me to contact them. The number is [protected]. One laday lifted the phone and asked me the ticket number and i...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — wm [Resolved]

 Pervin Karanjia on Feb 21, 2018
I ordered the abv product nd the same was delivered to me promptly on 15feb but it is still lying unpacked since the last 5days. On sat nd mon i got a call frm the technician promising to be there by 4p. M. But no one turned up... Fail to understand why such callousness as i am a loyal cust with flipkart. Made umpteen calls to the call center nd all promised me that somebody wud turn up. I even had a word with sup sunita yesterday... Only promises but no follow up... Is this what you call...
After sales service. Any more waiting then this is the last time i placed an order with you... My...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — ifb front load washing machine complain... [Resolved]

 Kumar praveen singh on Feb 20, 2018
Complain has been registered with ifb cc. Complain number - [protected].
All other details like contact number/address is available with the complain. Seems their technicians are not qualified enough to do repair jobs. Each time they do something only to introduce new defects. Other problem is response time.in spite of multiple calls, they hardly bother to respond in timely manner. And even if they visit, they are only bother to sell/promote some powder and other stuffs. Disgusting!! That is the reason why you go to any commercial establishment to purchase consumer products and you be advised...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb microwave oven-20sc2 [Resolved]

 apsurej on Feb 18, 2018
Sir, i purchased the above item on line through flipkart vide invoice faaa[protected] dt[protected]. Sl no[protected]. Item stopped functioning a month back. I lodged a complaint for warranty repair. Rep from ifb kochi came and found magnatron non functional and promised to replace. It is two weeks past and i telephoned ifb office and they conformed receipt of new magnatron and promised to send the rep next day. It never happened.
Request advise ifb kochi, kerala to undertake repair at the earliest.

Ap surej, x/237, sarojini road, fort kochi 682001
Mob:...
Complaint comments  Read comments [1]Complaint category Appliances

IFB Industries — not working - showing 'door' message. [Resolved]

 Panneerdasr on Feb 17, 2018
I'm using senorita vx 6kg bought on 2014 and having voltage control by ifb. It was not working by 2016 by showing a ' door' message in display eventhough the door was closed properly, then service requested and they change the 'mother board' (Dono ur term). Now the same error ('door' at display) occurs to the replaced board. If it was because of high voltage whats the use of voltage control worth 1500/- sold by you. I think now also board needs to be replaced....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — complaint

 Rakesh Bijalwan on Feb 16, 2018
सेवा में,
प्रबंधक महोदय, दिनांकः- 16 फरबरी 2018
आईएफबी।

विषय:- आपकी कंपनी का खराब गुणवत्ता वाला प्रोडक्ट।

प्रबंधक महोदय,
महोदय 07 फरबरी 2018 को आपको भेजी गई मेल में आपके यहां अपनी वाशिंग मशीन खराब होने की कंपलेंट की थी। लेकिन...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — worst customer service for the washing machine [Resolved]

 Goutham Potturi on Feb 16, 2018
Dear,
I used to stay in Andhra Pradesh near Chittor We are fed up with the customer service of the IFB.when ever we are calling to the customer care every time they are saying that server is down and they are giving some numbers of the mechanics and when ever we are calling to the mechanics they are saying some other names and numbers to call.they are not responding properly and within this time our warranty got over and recently one mechanic came and said that some assembly part is gone and have to be replaced.hope you guys respond for me and solve my complaint ....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — oven 38 ltrs [Resolved]

 Prashant5406 on Feb 15, 2018
Ifb kindly take your 38 ltrs box and i guess you can use it for frying up the complaints that gets logged. Sorry for that you will need to take a print out. Get a good printer but not one of your own if you do make one. And if you cannot send someone to take it kindly let me know the address so that i can courier it for free. Thought it was one of the best brands making oven but to my goodluck i got a box in which the service engineer boils water and tells us it's working. Guys buy this oven for boiling water and ifb kindly show this in your advertisement, it will be a massive hit....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries Limited — unethical behaviour (spinning is not happening and sound is coming from washing machine while running)

 Mbatheri on Feb 14, 2018
Unethical behaviour (Spinning is not happening and sound is coming from washing machine while running)

Please find the attachments for the details of model and date of purchasing.

I am requesting for the repair because it is having warranty. Within one year we are getting sound from washing machine while running...
Complaint comments  Read comments Complaint category Washing Machines

IFB — problem with ifb dishwasher, model neptune vx [Resolved]

 K K Marwah on Feb 13, 2018
Dear sir,
I am based at punchkula, haryana.
I purchased this product in june 2017 and since then i am facing problems regarding it's operation. First, on delivery, it's top cover was found cracked which was replaced after nearly three months of continuous requests and reminders. Unfortunately, the problem did not stop there because soon after the installation, it started giving ff error. There is no mention of this error code in the manual and the local customer care technician had no clue of it. Much time was wasted in decoding it by hit and trial method. Finally, by raising the...
Complaint comments  Read comments [1]Complaint category Appliances

IFB Industries — ifb washing machine - complaint no attending [Resolved]

 Radhiken on Feb 12, 2018
Horrible service.

We have 3 complaints. Details are as follows -

2/10/2017 - complaint ref no [protected]
10/01/2018 - complaint ref no [protected]
06/02/2018 - complaint ref no [protected]
Looks your firm has been lossign grip and control on the service issus. I have heard many of my frnds complain the same too.

I would like to esculate htis issue furhter.

Revert
Radhika / uttam
[protected] / [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — non functioning of machine. [Resolved]

 Nappirangarajan on Feb 12, 2018
Complaint no. [protected] stands unsolved for more than a month. We have called several times to ifb cc and the franchise sabari enterprises at thiruvallur no action taken so far. We find it difficult to wash our clothes manually. We have amc with sabari enterprises thiruvallur a franchise of ifb industries

R. Rangarajan
11, arumugam street
Ondikuppam
Thiruvallur 602002.
Cell [protected]...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb microwave worst quality and ifb company harassing services [Resolved]

 jainee90 on Feb 9, 2018
We had ordered a ifb microwave in april 2017. The product was damaged and so it had to be returned and exchanged. Again, the exchanged product recieved was not working properly and we had to complain at various levels multiple times. Now the executive are finally accepting that the product was non functional and they would again exchange it. But we are so tired of the whole ifb service and product quality that we want our money back and if further pushed we want interest on that money for all the mental trauma handled in dealing with the worst ever ifb service quality....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — no service since the purchase date [Resolved]

 R .Heeralal on Feb 9, 2018
Sir i bought ifb w/msenator sx aqua 8kg my invoice no hcwh55737 ref no kukt 591. Dated[protected]. Since this purchase date no technician has come to free service, already 10 months over. Because of your poor service many of my friends have purchased other brand. Your company machines are perfectly manufactured but service is the worst because of these technician your company reputation is getting damaged.
R heeralal plotno 72 vasantanagar kukatpally hyderabad 500072. My contact no [protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — regarding washing machine repair [Resolved]

 finance k.r on Feb 7, 2018
We are using ifb washing machine front door open and we have logged complaint regarding service provided by service center in agra (Madia katra) repairing person mr mukesh, now concern is while washing clothes suddenly front door came out and we called mr mukesh for repairing he told that speed controller is not working we told that we are calling you from last 5/6 days and logged a complaint regarding the problem but he came instead of doing anything he returned back and told will come back again now is this the service we get from top most home appliance company in india.
Need solution...
Complaint comments  Read comments [2]Complaint category Products & Services

IFB Industries — poor product service

 Rakesh Bijalwan on Feb 7, 2018
सेवा में,
प्रबंधक महोदय, दिनांक:- 07 फरबरी 2018
आईएफबी।

विषय:- आपकी कंपनी का खराब गुणवत्ता वाला प्रोडक्ट।

प्रबंधक महोदय,
महोदय 30 जनवरी 2018 को आपको भेजी गई मेल में आपके यहां अपनी वाशिंग मशीन खराब होने की कंपलेंट की थी। कंपलेंट...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb senorita aqua sx 6kg washing machine is showing tacho error. pl do the needful my mob. no is 9415570307 [Resolved]

 Ratibhan Singh on Feb 7, 2018
My ifb senorita aqua sx 6 kg washing machine is showing tacho error and jumping with vibrations while starting the machine. Pl. Do the needful my mobile no is [protected]. One thing i want to tell you that although i bought it about 4 years ago but started using just 5 days ago and just after starting this problem was faced by me. I am feeling guilty to purchase this brand. Ratibhan singh...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — demo service [Resolved]

 Yogeshn11 on Feb 6, 2018
I have purchased ifb 6.5kg fully automatic machine. A service man for demo was came and inform verbally like a teacher but he didn't give a full demo he has not runand the machine and leave without giving full practical demo. After that i have called him today but he has not be at my home. This is a bad service and i will not suggest to anyone to purchase like this company....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — negligence in service [Resolved]

 Rakesh Bijalwan on Feb 4, 2018
सेवा में,
प्रबंधक महोदय, दिनांक:- 30 जनवरी 2018
आईएफबी।

विषय:- आपकी कंपनी के कर्मचारियों द्वारा मेरे साथ की जा रही मानसिक प्रताड़ना के संबध में।

प्रबंधक महोदय,
मुझे बार-बार आपको चिट्ठी लिखते हुए दुःख भी हो रहा है और गुस्सा...
Complaint comments  Read comments Complaint category Washing Machines

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