IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 67%
Submit a Complaint
4863
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
365
down
144
1860 425 5678  (BSNL & MTNL)
up
291
down
153


Mobile:
Mobile:
up
225
down
139

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
67%
Complaints
4863
Pending
26
Resolved
3224
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (311)

IFB Industries Complaints & Reviews

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IFB Industries — ifb washing machine amc regarding [Resolved]

 PankajChowrey on May 23, 2018
I have entered in amc of my senorita dx washing machine on 13.06.2017 and by paying advance of rs. 2645/-. The invoice no. Of cash receipt is [protected] and book no. Is 067. This amc is valid till 12.06.2018 and i have been told that 4 free services will be included in it. Till date only two service has been done that to not up to the mark and balance two nobody is visiting us even after registering call and follow up.

My complaint is to either refund the 50% of the paid amount or the amc period to be extended for additional two quarters. Also the agency appointed at nashik for amc...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — product delivered is defective

 Deepåk Grøvêr on May 22, 2018
I have purchased IFB fully automatic washing machine (8kg) from Vijay sales janak Puri branch. The machine was worth RS 29000/- but the product I have received is completely of no use it's inner part and outer body is completely rusted. I would like the concern person to please contact me and get this rectified asap.

Contact no. [protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — worst service-please do not buy ifb products [Resolved]

 manasmp on May 22, 2018
This has reference to the ifb top loading washing machine that my father
Bought from qrs retail ltd, down hill, malappuram on 05/09/2016. Some
Months ago, we had a problem with the door of the machine and
Registered a complaint. The technician came, fixed it somehow and said
That he would be coming again with the spare part and fix the problem
Finally. For some months, he did not turn up and so my father registered
Another complaint with the shop. The technician turned up after three
Or four days. He said that there is a problem with the clutch of...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine showing error/ not working [Resolved]

 Indu Shekhar on May 21, 2018
I have purchased an ifb eva aqua front load washing machine in the year 2015.The machine was working without any problem but few days back it started showing error so we lodged a complain to the ifb customer care on 11th of may 18 as it was under 4 years warranty .

The next day a technician came to attend the call .He was very confused and first told that the soccer of the machine was broken, then after 5 mins. he told me that the door sensor was broken and then at last after 15 mins.he told that the PCB i.e control panel is broken.
i told him that i have used the machine couple...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine senator smart touch 8kg 1400rpm - ifb point, gip mall noida. delivered repaired product. [Resolved]

 Vaibhaw Pandey on May 20, 2018
Never buy a product from ifb point, shop no - 217 2nd floor gip mall sec-18 noida, 201301. They are use to provide refurbish or repaired product. If you will demand for replacement, the owner of the ifb point will take hell of time and if you will insists for immediate replacement he will abuse you.

On saturday 19th may - 18, i purchased ifb senator smart touch 8kg 1400rpm washing machine from ifb point, shop no - 217 2nd floor gip mall sec-18 noida, 201301, by paying rs. 39000/- with exchange, and on 20th may - 18 at 14:00 hrs it was delivered. When technician visited for installation,...
Complaint comments  Read comments Complaint category Washing Machines

IFB Appliances — ac not working and complaint marked as resolved [Resolved]

 vishalbbbr on May 20, 2018
Dear concern

I bought an ac of ifb company from a dealer named appliance gallary from setor 22c chandigarh model no. Iacs18ka3tgc 1.5 ton on 22-jun-2017.

The ifb technicains installed it next day. It dont give required cooling and it gives heat while running. Then i make a complaint on dated 02-july-2017. Complaint no. [protected]. Which remain unclose after two three visits of complaint resolver and try rectifying heating problem but they got unsuccess in their hand. Resolver says that it will be fine when you use it for two three months.

Then i again...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Finance Limited — non-receipt of our maturity amount against ifb finance ltd.

 Subha Paul Chowdhury on May 20, 2018
We had invested rs.10000/- in ifb finance limited at kolkata office in the name of myself alongwith the name of parents. Our fd receipt no. Is lc/c/97/87642 dated 15.01.1998. The maturity date was 15.01.1999. After completion of a long period of about 19 yrs after maturity date, we have yet to receieve the maturity amount till date. Although the company law board, eastern region bench, calcutta under the section 45 qa (2) of the rbi act 1934 vide their order dated 25.11.1999 proposed scheme for repayment of all the outstanding deposits, at contractual rate and thereafter at 12%, the company has...
Complaint comments  Read comments Complaint category Business & Finances

IFB Industries — ifb washing machine complaint no 1001441744 [Resolved]

 Sushant deo on May 20, 2018
I have bought this machine in nov 2017.
Now the machine is not working properly for that a complaint has been registered on 7 may 2018 “ dear customer, your ticket no. Is [protected]. Ifb representative will visit shortly. For assistance please call[protected]/ [protected]“
The same got closedown by ifb without proper resolution. After raising the case with senior officials they again register it as a new complaint “ dear customer, your ticket no. Is [protected]. Ifb representative will visit shortly. For assistance please call[protected]/ [protected]“ on 14 may 2018.
Complaint comments  Read comments Complaint category Washing Machines

IFB — washing machine 8kgs [Resolved]

 Haribabu Itikala on May 19, 2018
I have bought ifb washing machine 8 kgs. Within 6 months it's drum got failed and technician came and inspected and promised they would fix the issue in 2 days. But it's been 10 days till now and no one cares a damn. You should follow up daily they would simply say it would get done today but it won't. They would give you technicians/ customer care manager phone numbers but all those numbers would not work. Please don't buy ifb products, they have worst customer care service....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb wm dishwasher [Resolved]

 Shyamal Kumar Das Mandal on May 19, 2018
Dear sir,
I have purchased an ifb wm_dish washer (Model neptue vx; sl no. [protected]) on 22nd april 2018 from khosla electronics pvt. Ltd. Kharagpur. During the installation after opening the pack by your assigned service engineer it was found broken and i was promised that it will be replaced with a new one. However after a fortnight i received a machine which was old without any product sl no on the delivery challan dated 5.5 2018 should i not consider it is ford case.
Even after that they coming my house two times and taking the photograph of the machine. After laps of almost...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — about ifb air conditioner complaint [Resolved]

 2511sharmaji on May 18, 2018
Sir i am from sonipat and we had bought ifb air conditioner 1.5 ton 5 star. We are using it from 1 year.in only just one year it got faulty even it throws water but not make water. Thaese are just small thing but the big thing is that it gives hot air at half portion and cold at half portion we think tath we are sitting in heater. Conclusion is that we had wated our money on buying this it is a very &#&# product.in within we are just going to throw this product outside in garbage. We requst consumer inspector to help us. We will be very thnkfull.....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB — demo and installation [Resolved]

 Sachin_Patil on May 18, 2018
I have purchased IFB washing machine and raised ticket on 13 may 2018 till now no one came for service and daily I need to call them and they are giving false promises. Really fed up with IFB service.

I am calling daily to customer care but they are telling me today it will be done but nobody is calling or came for visit. They are only selling there product and they are not providing any service....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — regarding functioning of ifb top load, purchase on 12.02.2018 inv no 3000198846 [Resolved]

 subir kumar shaw on May 17, 2018
Dear Sir
I am regular user of IFB products since 2009, so far I have purchase
1) Top loader 2009 from Ranchi based dealer
2) Freeze 2014 from Ranchi based dealer
3) Microwave in 2014 Ranchi based dealer
4)Spilit AC from Chennai in 2015 .
All the products were functioning goods but in the month of January 2018, the Top-loader washing machine got defects & requires a repairs expected expenses in Rs 4500(as per IFB service Team).
I purchase New top-loader by exchanging the old one through invoice No [protected] Dated 12.02.2018. From the 1st day machine...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machines are rip offs [Resolved]

 Dr Robin Mathew on May 17, 2018
I brought a washing machine-tl-sdr 6.5 kg aqua. I had to wait 10 days to get the machine installed. The service person came and try to install the machine. But he failed to connect the machine inlet hose to the faucet. The faucet was already connected to a samsung washing machine which we were using for the past 10 years. But the ifb machine was not compatible with any of the faucets.

He messed up everything, misplaced the filters and values. As a ritual he explained the working in less than one minute and left my house, leaving everything for me to clean. G, i had to hire a plumber...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ac lo error [Resolved]

 Tarun Shekhawat on May 16, 2018
Dear team,

Ifb washing machine is showing error ac lo again,

I am facing this issue again, i have already raised a ticket for this earlier and the person visited said everything is okay. I am facing the same issue again. I have raised a complaint again today. This issue is not with voltage in my area as heavy appliances like a. C. Is also working in same voltage. Please replace the faulty part or machine.

Please solve it as soon as possible

Model : ifb tl-sdr 6.5kg aqua, top loading

Mobile no : [protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine pathetic service [Resolved]

 Ritesh Kumar on May 16, 2018
Hi,

This is regarding my ifb washing machine, my washing machine was not working, i raised the complaint on ifb, the service engineer came and just put one meter below the washing machine and told that machine motor has gone. I asked how can you say that... Can you explain me. He told you call any technician they will tell you same.
He then told me to get AMC for 2 years and will replace all parts in next 45 days. Otherwise pay 7k and will replace now.
I was surprised without any checks or any repair he just told like that, at that time I suspect on him, since I was...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — about ifb air conditioner [Resolved]

 raviraj1990 on May 15, 2018
I have two ac of ifb company and both are in warrenty.
I had complain many time to ifb customer, but know one will takecare regarding this. When i was call to customer care then only provide me a contact no service center, but all no are switch off & the no are [[protected], [protected], [protected]]this are the mobile no which is provided by ifb customer but all are switchoff.
This is the not the way to treat with your customer.
So kindly solve my problem other wise i will take action against this company and go to the court also..

Ravi prakash tiwari...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB — air conditioner - not working after service [Resolved]

 Finney P on May 14, 2018
Dear Team,

I have registered a complaint on 29th April 2018 ticket no: [protected] at 6.56 pm that there was no cooling coming from the Air conditioner. The technician (Vignesh - [protected]) came on 1st May 2018 to check and he told that there is Gas leakage and he needs some materials to do the service and he is not having the same. Our Service warranty was about to expire on 7th May 2018. After rigorous follow up they agreed to come before the date and the same technician came on 6th May 2018 to rectify the fault.

He has shown that the AC is working and the cooling...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — 4 acs installed wrongly not working [Resolved]

 rajbhanwala on May 14, 2018
1. Refer reg mob no. [protected]. 4 split ifb acs were fitted in army hq but the
Unskilled labour did faulty installation and water is dropping inside, they left lot of holes and rates entred from there.
2. Despite several complaints over 15 days to navin mob [protected] no solution. He has stopped picking our reminder call.
3. Some body came on 11 may 18 and went back quietly (Not informing us) and without any repair.
This is most unprofessional service i have ever seen.
Col rs bhanwala
[protected]...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

IFB Industries — clothes dryer model maxx dryer [Resolved]

 Knit sew on May 13, 2018
We had renewed our annual maintenance on 31/3/18 valid till 30/3/2019. Drier has not been working since last 1 month. Even after repeated calls on customer care nothing has been done. The lock of the machine is broken. Terrible service!! The compliant is registered on customer care now we have no option but to go to consumer court if our problem is not resolved immediately....
Complaint comments  Read comments [1]Complaint category Business & Finances

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