IFB Industries Complaints & Reviews

Can I get price list of replacement/repair of PCB of IFB Senorita 6.5 kg sx Washing Machine?

Hello Team,

I have placed an order for top load washing machine on 19th Aug 2023 through IFB portal and stated it will be delivered within 3 days but till now no one contacted me. when I reach the customer care they are keep on saying that you will receive the call in next 10 mins 20 mins but no one call me. I have wrote mail to the customer service also thrice but there is no response from them. I request IFB team to look into the issue ASAP.

I am writing this email as one fraud happened with me due to breach of confidentiality by company.

I had connected on registered IFB customer care number[protected] on 20th Aug 2023 (approx. 9 am) and informed to the executive about my washing machine problem.

As he told I will get a call after some time, and I got a call within 2 hours, and I have explained the details about my machine as he had claimed himself as a technician.
He has given the same ticket number which I received on the mobile when I registered a complaint.

Ticket Number - [protected]

After listening my issue, technician has offered me an AMC which covers my rubber issue.
Technician Number - [protected]

As services will be free for a year along with other benefits so I had opted that service for a year and instead of any link, he has shared scanner on What 's App where I paid 5015 INR via Phone Pe in the night.

He has sent the AMC receipt over the mail which I saw later and itself looks fake.
He stopped receiving my phone and no reply on what's App.

So, here problem is it's a totally breach of confidentiality by customer care executive as he had only shared ticket/mobile number of mines to 3rd party or Fraud person.

(A confidentiality agreement is a legally binding contract to protect confidential or proprietary information shared between businesses or individual).

What action you are going to take on this matter.

Bad service personal response and bad attitude. They will keep postpone the service with unnecessary reason. Even in warranty they will charge you.
Beware IFB becoming a fraud company.

Worst service experience, no response from the serive personels, they will close the call without resolving the problem. They will keep telling parts will come today, , today adnd so on.
Bad attitude from the service center also.

I purchased IFB microwave model 30BRC2 on 26.12.2020, it has 3 years of warrenty on the magnetron which is the main component that heats the food., I still got the warranty sticker intact. Now that I called the customer care that it isn't working they are saying that the warranty period is expired and 3 years warranty promise is only valid for magnetron and cavity. But how can they judge without even having look at the microwave. And the worst of all, the dealer who actually sold this tells me I have to contact a private repair person when they explicitly stated in their terms if I make any maintenance or repair by third party, my warranty is not valid!!

I purchased IFB washing machine in December 2020 from a store in Sonipat, Haryana. The machine is in guarantee/warranty.

I called customer service to register a complaint that my machine is not drying clothes completely. They registered my complaint and issued me a ticket number *********. The technician didnot visit my home and told me over phone that my machine has bad shockers and they need to be replaced.

I was surprised how he knew without visiting my house that shockers are a problem. He asked me to share the model number on his whatsapp number and he would place the order. He came after one day with shockers to my house and said that my machine is on a local stand hence guarantee stands cancelled and i have to pay money for it. During installing 2.5 years ago they themselves gave the stand, when i told the agent about it he is asking me for stand bill. How ridiculous!! I called customer service to file a complaint and they said a senior team will look into it and call me.

No one called and i called customer service again, now they are saying part is not available. I don’t understand why they are doing like this. Why customer service us not following up with us.

This is sheer fraud and i am really upset. I called cust service at least 10 times and they connected me to some rude person Mr. Manish. I am upsat with the rude behaviour of Mr Manish, who claims to be working with IFB sonipat. This man has no manners to speak to customers and is telling me Do what you want!

I need an answer and solution to this problem.

I purchased a washer dryer IFB LaundriMAGIC 3-in-1 machine (WD Executive ZXM 8.5/6.5/2.5 KG machine) from Flipkart Seller Consulting Rooms Private Limited Seller. Machine doesn't complete spin cycle and keep on running in loop. Raised return with Flipkart but they refused replacement and cancelled by themselves. Checked on Flipkart Policy, they only replace damaged products during delivery and faulty products/defective products needs to be replaced by Brand (IFB) itself. Then we CONTACTed IFB service CENTER & IFB branch head as well. They sent a senior technician and technician confirmed that issue is there with the machine and can be replaced. But the branch head is refusing this replacement and not escalating this issue. Now we're in middle of nowhere. Both the company are ###, I am regretting this purchase from the core of my heart. Even they're not repairing the machine before replacing. So, world's best pathetic experience is guaranteed with Flipkart & IFB if you don't want peaceful life.

Order ID: OD[protected]
Serial No: [protected]P6
Invoice Date: 21st July 2023
Installation Date: 25th July 2023
Senior Technician Visit: 7th August 2023

Our IFB washing machine is not working, has some problem from last four days. Complaints were raised four days back and IFB technician visited us and suggested to change few parts. He committed that he will repair it by Sunday (06/08/23), but nothing has happened. I even called him twice yesterday but there was no response.

Today, we contacted again to IFB customer care more than six times, finally they responded and we again raised the complaint but they didn't provide any ticket no or complaint number. We waited full day for the technician, but no one has contacted us till now.

It's quite shocking for me, as I was not expecting such poor service from IFB team. So, pl look into the matter and help to resolve it ASAP.

[protected] is my registered mobile number, you can check all the complaint-related details at your end.

KUNWAR SHAH

12:50 PM (43 minutes ago)

to customerservice, me, babita
Dear IFB Team,

I am quite very disappointing to say that you did not entertain my complaint Number#[protected] which i have registered on 29th July 2023 and since then we are being made fool by IFB service center associate by saying the replacement product is being transit and We will replace it immediately once it reaches our service center. We trusted them and waited till today. but i was surprised when i saw my online complaint status that was showing "cancelled" .

We are very disappointed by seeing such a response from IFB. However we request you to reopen my complaint Number#[protected] and resolve it as quickly as possible .

Complaint Description: My Washing machine is not spinning and service center associate declared that it is faulty and will be replaced as product is under warranty.

Dear IFB Team,

I am quite very disappointing to say that you did not entertain my complaint Number#[protected] which i have registered on 29th July 2023 and since then we are being made fool by IFB service center associate by saying the replacement product is being transit and We will replace it immediately once it reaches our service center. We trusted them and waited till today. but i was surprised when i saw my online complaint status that was showing "cancelled" .

We are very disappointed by seeing such a response from IFB. However we request you to reopen my complaint Number#[protected] and resolve it as quickly as possible .

Complaint Description: My Washing machine is not spinning and service center associate declared that it is faulty and will be replaced as product is under warranty.

Am writing to express my deep disappointment and frustration regarding the recent installation of my washing machine purchased from IFB. Despite my expectations and the assurances provided by your sales representative, I was denied the provision of a washing machine stand during the installation process.

On IFB, I purchased a [WM BKG TLSRBR IFB 32950] washing machine from your store (Meenu Sales Agency, Near HPS School, Mandi Dabwali -125104 mob. [protected], [protected]) with the understanding that a washing machine stand would be provided as part of the installation package. During my interaction with the sales representative, it was clearly stated that the stand would be included to ensure the proper installation and functioning of the appliance. I relied on this information and subsequently made the purchase.

However, to my surprise, when the installation team arrived at my home on 06/19/2023, they informed me that they did not have the washing machine stand with them. I explained the prior arrangement made with the sales representative, but they insisted that no such provision had been made for a stand during installation. This contradictory and misleading information from your company has left me deeply dissatisfied with the level of service provided.

The denial of the washing machine stand has put me in an inconvenient situation. As a result, I am unable to install the washing machine properly, and it is currently resting directly on the floor. This not only compromises the stability and safety of the appliance but also hinders its efficient functioning.

Ticket logged on 27th July 2023
Ticket no : [protected]. NO body visited or called till today 1 aug 2023.
even after so many follow up.

They are saying part is order will be received in next 2 day.

Till now i am doing Manual wash .IFB has no respect and dont understand Customers pain.We bought IFB Micro wave and washing machine . Franckly speaking Microwave is a such a waste .Washing machine was some what better . But now since 27th july it not working. And they are list bother without attending they are saying parts not working we have order
I am the only one following up .
After this big no for IFB

Dear Sir/Madam
I had purchased IFB washing machine in 2012 with great expectations .I was of the opinion that services of IFB is the best. But its not the true, they are coming for general service (no cost) and they are saying suspension is gone need to replace which cost Rs 3800 and they are pushing to buy AMC I don't know then why they are giving 4 year warranty. I believed and replaced last year.

Again this year 31 July 2023 kind of noise and I raised a request to check. The engineer came and again he saying to replace the suspension, even we are not loading the machine that much and they asking to buy AMC which will cover 1 year cost Rs4500. if this is the frequent issue then they have to build with heavy suspension. most of the companies i never heard this kind of issue .

I told the engineer not to do anything he charged Rs 600 for visiting charge. am really worried why i bought this IFB, Just for name shake, they are not providing customer support.

why should I bear charges. Kindly do the needful at the earliest .Raised complain a week back. No response till date .Waiting for positive response since one week

Truly

Manikandan

I had to replace the drum suspension springs just after warranty expiry. And on the online it shows the price as ₹890 for all 4 springs. But IFB technician charged ₹3600 for 4 springs. First of all why on the earth are you charging ₹900 per spring? Is it made of gold or manufactured in Mars?

Just because consumer bought machine worth 25k and they'll anyway buy is what you think.

This is not a fair and ethical business strategy. If you want to make money don't do business just start doing gambling.

The washing machine have following issues
1. Tub of the machine is not revolving smoothly, it touches outer surface area while revolving.
2 There is a sensation of electric current on touching outer surface of the machine.
3 Switches are not working properly

I did a complaint yesterday with IFB and following were details

“ Sir/Madam, IFB tkt [protected] is resolved. Pls share your feedback. Click here tinyurl.com/hrzpuup5/?id=tzthmv”

My machine was shifted to my new apartment and in my last apartment it was showing a Error message ‘Motor Err’ and stopping

So after shifting I called up the service guy who on call without examination said that ‘Mother Board Problem is there, please do AMC of 2 years for 10, 000’

When he came and examined was not able diagnose any thing but say motherboard problem please do AMC

I had purchased a washing machine (TL#SGDG7.0 KG ) on 7th Feb 2021 vide invoice number ATC/20-21/14517.

The washing machine have following issues:
1. Water continuously flows from the pipe fixed beneath the machine
2. Drum of the machine is not fixed properly, while spinning, it touches outer surface of the machine. It does not revolves smoothly.
3. There is sensation of electric current on touching surface of the machine.
4. Lid switches are not fixed properly

My name is Arun.. purchased the washing machine on October 2022. Within in a week there was an issue with washing machine. Which was instantly reported to the IFB service engineer Shashi He visited the site and after checking he said it is drum issue and also this model is defect so needs to replaced. He said he will report the issue and get replacement done with 2 to 3 weeks.. even after continuous follow up there is no replacement yet. Later again I reported the issue on May 19 to another device engineer Manjunath. Even he promised of it getting the machine replaced but after continuous follow up there is no response from him also.. escalated the issue to manager Manu but no use just got an arrogance response from him stating it my ( customer fault ) to not follow up the issue properly.

By overall experience I’m just devastated and frustrated with IFB product and Customer service.. never thought IFB brand will stoop this low. Just worst and horrible experience 😡

Regard’s
Arun

Dear Team,

This is in reference to the above mentioned AMC no that I have taken from IFB GLOBAL & Customer code.

In the month of March'2023 I raised the complaint for my dishwasher against the below mentioned ticket numbers but till date it has not been resolved rather it has been cancelled from back-end without visiting my place & without any attempt to resolve it.

Date Raised Date Cancelled Ticket No.
08-Mar-23 15-Mar-23 [protected]
17-Mar-23 27-Mar-23 [protected]
02-Apr-23 12-Apr-23 [protected]

My complaint was regarding the fault that the LED display panel of my dishwasher is not working properly (Light not glowing or Dim light on display control panel) and the same needs to be replaced within my AMC warranty as per your technician but till date no one came to resolve the issue.

They are solving my complaint without visiting my place every time saying that there is no issue.

Request you to please take the matter seriously and get it resolved on a top-most priority basis.

Please refer to the below screenshot for my AMC agreement and other details.

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