IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 65%
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4623
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
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300
down
130
1860 425 5678  (BSNL & MTNL)
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274
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141


Mobile:
Mobile:
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203
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132

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
65%
Complaints
4623
Pending
44
Resolved
2987
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries Complaints & Reviews

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IFB Industries — requesting to get the replacement for my product

 Nagaraju mutakaratapu on Dec 9, 2017
Hello team,
Could you please help me in getting the replacement for a damaged washing machine??
I bought topload ifb washing machine, but from the after 2 months of buying in word's, it is leaking back side.
I have raised a ticket and the technician asked me to buy the filter to fix the issue. I bought the same from him and fixed but unfortunately after next washing in word's, again it is leaking.. It is really horrific explain.. Could you please guide me to get the replacement.
Best regards
Nagaraju...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — worst product and worst service [Resolved]

 gautam subudhi on Dec 9, 2017
I have ordered this ifb microwave oven 23sc3 in 2016 march and its not even 2 years and the touch pad is not working.

Just two keys are not working which are the most important ones (Start and stop). Just for the two keys they are replacing the entire touch pad which costs 1500 minimum and that is not just in 1-2 days they need more then a week that too they are not sure.

When we call customer care they say it will cost 300 to 500 and will be fixed in 24 hours, then the service guy calls and says it will take more the 1500 to 2000.

Worst product and...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Washing Machine — timer for executive plus

 sujanvathsal on Dec 9, 2017
I have made a complaint on 14th November and service boy came next day he told me that the spare part timer for this model is not available and I have to go for exchange. The fact is that my machine is under AMC and they says it is not repairable, I would like to know is it true that the spare parts are not available....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — 1000733439 complaint number got resolved without solving the issue [Resolved]

 Prakash Rajaram on Dec 9, 2017
Hi team, i have logged complaints with customer care on dec-02nd with the ticket # [protected], the assigned engineer visited the location and updated will need to replace the board and will be done in couple of days, but unfortunately the ticket # was resolved with my concern which i came to know when i am following up with the customer care on the ticket number, but i haven't got any update on the old ticket, so they have raised new ticket [protected] and i am waiting for the response on the new ticket from yesterday. My mobile number is [protected].

I don't expect such service from...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine door lock repair [Resolved]

 Eswari sivaprakasam on Dec 9, 2017
My ifb washing machine repaired from 45days ago. I would contact my nearest service center in tirupur. But they are very lazy and bad response... I feel very sad to purchase purchase ifb product because of poor in service. So pls attend my complaint immediately and solve my machine problem. Tirupur service center was low in service. Pls correct their service responses...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine - spare parts will not supply [Resolved]

 Bibin Thomas K P on Dec 7, 2017
Hello,
I have a elena db 5.5 kg washing machine and it is not under the warranty period. Last day it stopped working and upon checking i found that the motor carbon brush holder got damaged. So i contacted the service manager in our place (Mr aneesh - [protected], kerala, aluva) and ifb toll free number both are saying they will not provide the carbon brush holder alone. They can only replace the motor. Attaching here the image of the faulty part.

Why should i buy a brand new motor instead to replace a small detachable part? I wonder how can a company refuse to supply spare...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb relationship number 10483370, front loader washing machine 6 kg senator dx - complain not resolved since 24.05.2017 [Resolved]

 Nirmal_Kumar on Dec 6, 2017
Relationship number[protected] with ifb industries. Despite repeated requests and reminders for rectification of machine, but problems not resolved. Number of tickets issued for the same defect, current ticket number is [protected]. How long i shall feel cheated. Right from the purchase of machine, it develops snag, you can track down the complaint history of my machine. I think this machine bears manufacturing defect and needed alternate solution. If ifb does not bother for its reputation but my money used for purchasing is at stake. I have not used this machine continuously for more than two months...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine service complaints [Resolved]

 Nirmalkumar Subbarayan on Dec 6, 2017
Hello team,
Greetings.
I am writing this email with frustration and pain.
I am nirmalkumar and my contact number is[protected]
I have ifb washing machine and the model is senorita plus. I have an amc with the company called “royal enterprises” which is located in korattur, chennai. Two weeks back i called for a general service. A technician came and inspected the machine. He said that the shock absorber is weak and sensor is not working. So both needs to be changed.
The shock absorber will not come under amc and it costs rs 2800/- and the sensor will...
Complaint comments  Read comments Complaint category Products & Services

IFB Industries — unable to get spare parts. [Resolved]

 Sebb on Dec 6, 2017
Hello,

I've a 2005 model elite 5 kg machine which has complaint with the door. It automatically opens while working and the soapy water comes out. Due to this reason we're unable to use.

I have the complaint/ticket opened with ifb customer service back in october. As per the local authorised tech, the faulty spare is not available still which is weird.

Kindly consider this as soon as possible.

Thanks,
Seby....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine ifb fl7.5kg elite plus vx [Resolved]

 Meera Murali on Dec 6, 2017
Washing machine ifb fl7.5kg elite plus vx complaint

I have purchased a washing machine from pittappilli agencies, kottayam under invoice no. 16si11001 on 26 mar 2016 with four years warranty and the product stopped working on 20th nov 2017 same day i have lodged a compliant ticket no. [protected]

This is the 2nd time i am facing issue with the machine, meantime i have contacted several executives as suggested by ifb customer care to check the status of the ticket

There is no proper response from any of the executives, they are pushing of the days by...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — delay in repair job, not done [Resolved]

 Gopal266 on Dec 5, 2017
Complaint registered with ticket no:[protected] on dt 03/12/17 that washing machine dryer and drain system not work but till now (5/7/17) no person visit. Every time your service person saying we are coming...,
Even i have also purchase 2nd time amc with assurance for better and quick service but seems that it's just for making only money.
Mailing after contacting many times...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — ifb microwave scam [Resolved]

 sanju tuteja on Dec 5, 2017
I ordered a ifb microwave in july 2015 from paytm... My microwave is in under warranty for cavity only... Buy they refused to give warranty cause they say you have lost your bill please contact paytm, thats not all they changed my model no.in their accounts and when the last man visited for part replacement he also manually wrote a serial no. On my microwave saying that this is the serial no. Next time you only need to give/show us... But now they say serial no. Belongs to the item purchased in 2014 and the model no is wrong too so your cavity warranty now has been expired... Spam fraud step took...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — microwave oven service deficiency [Resolved]

 vkaunni on Dec 5, 2017
I have a new ifb microwave oven model 30brc2 purchased about 5 months back. Recently it is observed that whenever the oven is switched on, the main power supply mcb trips.

This issue was first reported to ifb customer care number[protected] on 19th november 2017 and it was confirmed under ticket no. [protected]. Immediately we received a message that a technician will be visiting us in 24 hours. Nobody contacted us and later we received another message saying that the technician has visited and repaired the problem and hence the ticket is closed (Whereas the fact was no one has...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — washing machine gst bill [Resolved]

 Kailash Saraf on Dec 5, 2017
Have been running ups n down to get my gst bill from ur office located at shillong since 17nov for my repairs done in my washing machine
D concerned person mr ratul does not recieve any call... Plz suggest me how to get my bill at d earliest...
Wat action will u take against ur franchisee... Plz do the needful...
Thanking you
Regards
Kailash, shillong...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — trolley for 6 to 8 kg front loading washing machine [Resolved]

 potlapalli kishore on Dec 5, 2017
I have booked for a trolley for 6 to 8 kg front loading washing machine through ifb website online and paid 1600/- rupees. Order no[protected]. Dated 17/11/2017. Given complaint every 2 days starting from 25/11/2017. My ticket no are [protected] dated 4/12/2017, [protected] dated 28/11/2017.
Spoken to service centers at jaipur regarding this.

Unethical behavior of ifb call center and service persons.
No option of cancelling the order at web site....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — service issue - senorita aqua vx 6.5 kg front load [Resolved]

 skumarkuppil on Dec 4, 2017
Bought a new ifb machine on nov 24th. Installation has been completed next day. However, noticed a water leak issue from pipes. I have been trying to chase ifb to fix this leak issue. It's been more than a week and unfortunately no response back from them yet. Opened a new ticket#[protected] again on dec 2nd for this issue. However, no tech has contacted me yet. Highly disappointed with the customer service. Will return the machine if the issue cannot be fixed before end of this week. Here is the registered mobile and customer id info.

Id : 1709552
Phone : [protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine poor customer response [Resolved]

 kathirvelmurugan on Dec 3, 2017
I have bought ifb top load 6.5 kg machine last month in ifb care. Now the machine is not working, i have made a complaint but till now there is no response from service team, again i have reported to the ifb complaint team and they are telling it will take 3 more days. We need a replacement for this machine since we are not happy with this machine while bought, since there is no seriel no is not listed on machine, i have also informed this to ifb. My contact number [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — washing machine worst service [Resolved]

 Pappu kutta on Dec 1, 2017
How many times we made complaint. The 1st complaint is on 18th so totally 14days over. R u going to make a proper service or not. Without our knowledge they are closing the complaint. Then you close it fully. Then [protected] from tis no a man attended the service told that the board is fault wil get u witin 2days. Then he again came with the not working board and told that the board is new. Then after 2days he told the drum is not working. Thiyagu from the customer service made a call and told that hussain [protected] will make a call and guide us. He never called. After 2 days we made a call they...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — complaint about front loading washing machine [Resolved]

 Misbah Bari on Dec 1, 2017
I have a front loading washing machine. Model is elite sx 5.5kg. Machine is under annual maintenance. I have booked complaint no [protected] and [protected]. The company mechanic replaced the motor but the front panel is not functioning. I have booked another complaint [protected] but none of the representative attended the fault. I have tried to contact local branch office at patna but they didn't respond....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — refund of amc charges due to non completion of break down complaint of ifb washing machine. [Resolved]

 yrcravi on Dec 1, 2017
Make model - ifb wasing machine – elena dx – front loading.
Date of puchase - 18.05.2011, from lakshmi enterprises, karaikal – 609602.
Cost of machine – rs. 17, 600.
Amc details - 2 years from 05.12.2016 receipt no –[protected] for rs.4025.
Complaints made on 01.11.2017 and 20.11.2017 vide ticket nos. [protected] and [protected] due to non operational of wasing machine and service dealer was not able to complete the job till date. Also they informed it is not possible to complete the job.

Hence i request you to kindly refund the amc charges at...
Complaint comments  Read comments [1]Complaint category Washing Machines

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