Indian Oil Corporation [IOC] Complaints & Reviews

Indane - Non delivery of Refill gas cylinder even after generation of cash memo 25 days


I am a customer of Indane Gas past 1yr (consumer number 89395 in the name of Preeti Sharma ). I get my gas service from Yadu Gas Agency, Site 4 Sahibabad GZB. We have booked our gas(refill) on 19th Dec 2013 and then cash memo/voucher also got generated as i got the sms cash memo# [protected], On 24th Dec13 got sms your booking has been cenceled, We are waiting for gas cylinder ( refill), i called toll free number [protected], [protected], [protected] But nobody Picking call & disconnecting Call.We Booked Gess Two Times but No positive Response.****BAD SERVICE**** did not get the delivery after that too and We are trying to reach gas agency also on their contact numbers continuously but most of the time, a recorded msg comes which says this telephone line is not working. This is bringing lot of mental stress as we are without gas past one week and eating outside. We might even get sick this way. I don't know how to contact the agency.This way these people even are encouraging black marketing of gas and some action needs to be taken against them. Please help!!!

Preeti Sharma
[protected]
Eid-preeti.[protected]@gmail.com

SIR,
I AM A INDANE (IOCL) CUSTUMER AND MY CONSUMER NO IS 12115 IN KOODATHAI GAS AGENCY, , KOZHIKODE (DIST), KERALA ( GAS AGENCY CONTACT NO IS[protected].

I BOOKED ONE CYLINDER VIDE 424072 ON 17 APR 14 TILL NOW NO DELIVERY TOOK PLACE AND HOME DELIVERY IS ALSO WITHDRAWN FOR UNKNOWN REASONS.

INSPITE OF REPEATED VISIT IN AGENCY AND TELEPHONIC CONVERSATION THEY ARE FAILED TO DELIVER

I PERSONALLY GONE FOR COLLECTION OF CYLINDER BUT IN VAIN, ALL TIME SAME ANSWER " NO CYLINDER" NOW THEY ARE TELLING IT WILL TAKE 50 DAYS FROM BOOKING. WE ARE GETTIN ONLY 500 ML KAROSENE OIL" FROM THAT WE CAN'NT RUN HOME

MY CONTACT NO IS[protected], [protected]

CONSUMER NO. A05110, ADHAR NO.[protected] AND SBI A C NO. [protected] WHICH HAS BEEN LINKED WITH MY ADHAR CARD. I HAVE TAKEN A DOMESTIC CYLINDER BY PAYING FULL AMOUNT ( NON SUBSIDY AMOUNT) ON 07.01.2015 VIDE CASH MEMO NO. [protected] OF THE GAS AGENCY. I HAVE RECEIVED ONE TIME ADVANCE OF RS. 568.00 WHILE BOOKING THE GAS. BUT TILL DATE I HAVE NOT RECEIVED ANY MESSAGE FROM MY BANKER THAT THE SUBSIDY AMOUNT HAS BEEN DEPOSITED. SO PLEASE LET ME KNOW HOW CAN I GET THE SUBSIDY AMOUNT.

PRASANT KAR

lindane — delayed supply of domestic lpg cylinder

In the last two months there have unusual delay in the supply of domestic LPG cylinders. Firstly the dealer is accepting booking after three weeks. Then he is taking about 10 days for delivery. How much days are these cylinders expectd to run the kitchen in a joint family?
Regards
N B Panda
Ahmedabad
Gujarat

lindane — Delay in delivery of LPG cylinder

My consumer no. is AI8879 and i had ordered for gas cylinder og 18/03/2008. Even after repeated calls to the Distributor i have still not received the cylinder. I request you to please look into the matter seriously and revoke the license of the distributors who turn a deaf ear to the customer complaints.

i have booked for LPG cylinder (against consumer no.- 00953 at Angad Gas Agency, Adarsh Nagar) on dated 4.08.08 The same has not been supplied till date. After verifing for the same on telephone, no satisfactory reason behind delay were given 4-5 times. They reply of the delivery by the same day again and again. Please forward the same to concern officer/department, for necessary action please.

consumer no. 6742
nandi devi

i have booked lpg cylinder on 29.01.2009 through the mtnl but till date the same not been delivered and the agency JAI JAWAN GAS TELEPHONE NO.[protected],[protected] not picking their phone always for last two months (kya kare)
i v yesterday also log the complaint but i could not get any respose from you side

kindly take an strong action against agency why they are delivering the cylinder while now the supply is sufficient.
kindly do the need full

NANDI DEVI
GAS NO. 6742
M [protected]
RZ C2/ 197, MAHAVIR ENCLAVE I
NEW DELHI 110045

I am a working women stays in Anand city, Gujarat. I am having two Indane cylinder whose distributor is M/s. Dwarkish Gas Agency, Near Indira Statue, Anand, is not supplying the cylinder even after one to two months after booking. After so many repeated requests and visits to his shop finally he will tell that I cannot supply it to your home (my home is two minutes from his shop) collect it from our gowdown. He always supply old, outdated and rusted cylinders and if customers deny to take that he will tell that if you won't accept it now your booking will be cancelled and you have to rebook for next cylinder. But, for customer like us who were waited for days to months to get a cylinder, at last we in emergency will are compelled to accept the same. But, while taking back the empty cylinder he will tell that this cylinder doesnot belong to him, as it is in very bad condition and he cannot take this back . While giving it was his but while taking back it was not his.

I am attaching few photos of the uncealed/newly delevered cylynder which l;ooks very pale, faded and rusted condition

Mine is not the only case with this agency majority of the customers are daily facing the same problem of late delivering and not delivering to their house, eventhough the distributor reciveing full amount including home delivery.

In this regard I request the conserned authorities to look in to the issue and to take immidiet necessary steps to give customers justice and satisfation.

Smitha, G R
Anand
Cust. No.: 5641

The Area Manager
Indane Gas
Indian Oil Corporation,
rourkela
Dear Sirs,

I have registered my LPG connection with gruhasobha indane gas servicechend rourkela769015. My customer Id No. is G06000. The distributor is not supplying Refill cylinder
in time. They are not lifting phone. Every month I facing similar problem. Now I have been booked my
refill cylinder on 04.06.2009 vide their booking No.550 and they have informed me that in 10 to 12 days the cylinder will be delivered. after 12 days ie from 04.06.2009 I am continuously following up with them for which I have been receiving the same reply that tomorrow the cylinder will be delivered but still today ie. 29.06.2009 5:00PM(after 20 days) they have not delivered the cylinder.

I would like to bring to your kind notice that they are delivering cylinders after 10 to 15 days of billing date. It seems that they are misusing the cylinders. For the next booking they are taking in account the delivery date only which leads further 10 to 15 days delay.

Kindly treat the matter is as most urgent and important and take suitable action and arrange for the supply of cylinders in time always.

Thanking you.,

S.Ramu
Coimbatore - 17.

I have booked for LPG cylinder (against consumer no.- 51864 at Indane Gas Agency, Vijay Nagar) on dated 4.07.09 The same has not been supplied till date. After verifing for the same on telephone, no satisfactory reason behind delay were given 4-5 times. They reply of the delivery by the same day again and again. Please forward the same to concern officer/department, for necessary action please.Please let me know
how such things we complain to the concern persons.


Dinesh Wadhe

lindane — DELAY IN DELIVERING OF LPG CYLINDERS

SIR
i booked my gas cylinder on 9th of january but still it is not delivered till date. Further, they say that booking will be made only after 21 days of delivery and they are not delivering in even more 21 days. its not possible for us to run one cylinder for 40-45 days as we live in joint family.please take some steps to eradicate this problem. i am from agra.

INDANE LPG Cylinder — Delay in delivery of booked cylinders by the distributor

Well our lpg Distributor M/s Tirupati Indane Delivers the Booked cylinder after 15 days, but according to the norms of government the time period is 3 to 7 days please do the needy so we can live our life normal

lindane — Non delivery of domestic LPG

I wish to inform that I have a domestic LPG connection from indane distributors Swaraj Gas Seva allahabad consumer no. AK10015. Yesterday my wife tried t book the gas by telephone but those guys refused to book the gas citing that there could not be more than 1 gas connection for a single address. In this regard i have toi say that there are three connections of indane in different name for different identities. Three months before gas agency representative visited my home and he checked and verified all the three connections and also saw three kitchens . He charged Rs.60 per connection from us. I may please be enlightened whether any tenant/independent family residing in the same premesis cannot avail the gas facilities. In view of the above you are requested to instruct the concerned agency for booking of gas.

Still waiting for positive response.

I got SMS saying transfer of Rs.656-38 angainst Cash Memo No.[protected] dtd 5/3/14 pertaing to supply of cylinder under Consumer No.989334 of Geo Flames, Puthuppally, Kottayam. But unfortunately I didn't get the amount credited to my bank account.Kindly look into the matter and informe me.

My cosumer no is KG23579 my LPG id is [protected] dealer konark gas cuttack and my adhar card no[protected] and both are linked with my saving account no [protected] Cental bank cuttack buxi bazar branch.
I had booked the refill on[protected] booking no[protected]) and got the delivery on[protected] vide memo no [protected] dated[protected].but till date i did not got the subsidy for that booking.
Kindly dothe need ful for immediate release of subsidy to my bank account.

From: Prasdip Chatterjee
<[protected]@rediffmail.com>

To: Indane

Sub: Subsidy amount not yet received

12:[protected]

Dear Sir,

My Gas' Con No.-LB10809 & ID No.[protected] and the gas delivered on 17/03/2015 but subsidy amount not yet received. Please do immediately at your end.

Thanking you,

Yours faithfully,

Pradip Chatterjee
Mob: [protected]

My consumer No.02381; my 17 digit consumer ID is 3 [protected]; cylinder purchase cash memo No. [protected] generated on 28.04.2015; but I do not appear to have my subsidy credited to my linked Bank Account No. [protected]. Please look into and advise.

Consumer Name : Sikha Chakraborty
Consumer ID :[protected]
Consumer No : 230099
Refil Cylinder Booked on[protected]
Supplied on[protected]
Paid RS 649.
No subsidy received till date.

Dear Sir,

I booked for a cylinder on 18th of October 2008. The dealer told me that the same will be delivered after 10 days. On 27th of October I called up, to know the status and they told that we have not booked the gas and the booking is being done now. On 27th they told that same will be delivered after 3 to 4 days. Sorry to inform you that inspite of several reminders till today i.e. 4th November we have not received the same.
Please lok into this matter and I also want to inform you that behaviour of the dealer is too bad and they don't give any doc no after the booking.

Waiting for a quick reply.

Thanking you,
Yours faithfully,

Mrs. D. Ghosh
Reg No: DL 1229
Dealer name: Indstrial Distributors
Dealer Address: 155B Rash Behari Avenue
Kolkata 700029
Code No: 99090359

Hi,

we have booked Refill of Cylinder on 11/10/2008 and is not delivered yet,

Their no online facilty no complaints tracker.

Customer complaints need to be taken seriously...

Regards,
Sachin

i had booked a gas cylinder my agency is Kitchenaids tel no[protected] , Customer id 22346, booking made on 2nd january, 2012 booking number 3035106, but till date the cylinder has not been received by me, i want to raise this issue to a senior as this has become a routine feature with kitchenaids we are sure of mischief of the agency for selling the cylinders in the open market in black wherein the actual users are suffering.

kindly provide a resolution and the number of a senior executive

SIR, i have booked a cylinder on 03/02/2012 with auroshikha kolkata.My consumer number is 16075 & my booking reference number is 271461.Now on today 14/02/2012 i have got a massage from your company that"cylinder has been delivered against your refill booking 271461 with cash memo 2846". But in reality i did not get any kind of cylinder .Now its my request please look into the matter and as soon as possible deliver the cylinder to me.

I have logged request for Refill of cylinder on 06.12.13 and received Refill booking No. [protected]-344147 through SMS. Received SMS on 24.12.13 that Cash Memo has been generated. On 25.12.13 again received SMS that your cylinder has got delivered but it has practically not got delivered. Immediately I sent message stating that I have not received the cylinder but in response I received messaged stating that please log call again in [protected] without providing the resolution to my complain. I am having all the SMS stored in my Mobile for future reference and planning to go to consumer court as this is having the habit of dealer that 1st they are taking more than 20 days every time to get the cylinder delivered that also after sending SMS 2-3 days in advance stating that cylinder has got delivered but not getting delivered at the time of sending the SMS. Also no Cash Memo is being handed over to us at the time of delivering the Cylinder.

Now again SMS received that Cylinder has got delivered on 12.01.14 against Refill booking No.
[protected]-359007& Cash Memo [protected] but till date no Cylinder received. Its a big scam going on as distributor is celling the subsidized cylinder in black market and concerned person need to act immediately to get this issue bring under control.

my booking no.[protected]-316668
my booking date 24th feb 2014
my agency name - rani bagh gas service
my cusumer no. cx3020232

Dear sir/madam,

My consumer no - cx8328849
My mobile no - [protected]
My distributor name - vinayaka gas agency, sivagangai


I was booked cylinder on 06/09/14 booking no 224293 with cash memo [protected], Order No - [protected] and I received sms also.
But I didn't Received any cylinder, but I check online cylinder delivered on 08/09/14 Please check my connection and take necessary action please.

I have booked once again.10/09/14 still I'm not received cylinder

Thanks,
Arul prahasam.

The best

My consumer number is 3043. I booked for a cylinder on 18/8/2014.Till now they didnt supplied the cylinder. My reference number is 323218.

My Indane customer no is 101973, I booked a cylinder on 14th step with the reference number 446780 . I got an SMS saying that the cylinder is already delivered, but it is actually not delivered .
My distributer name is
J N Enterprises
No 98/6, 20th Main, BTM 1st Stage, Bangalore 29 .

I had booked on 25/09/2014 but cylinder has not been delivered till date.

My consumer no is 00539, Distributor - Sonarpur Gas Service, WB. I booked on 08/09/14, booking no - 696519.Cash memo no - [protected] was generated on 27/09/14 which was informed through sms. Still now I have not received cylinder though sms send from your end that cylinder has been delivered with booking no - 696519 with cash memo no - [protected]. Kindly arrange for delivery of cylinder as early as possible.

Dear
Sir,

I am a consumer of Indane Gas bearing consumer No.T-435.Name & Address of the Distributor:-MODERN STORES, M.G.ROAD, RAIGANJ, PIN-733134, WEST BENGAL, Distributors Code:-140504..I have received SMS from IK-INDANE on 21/9/14
"Booking for consumer No.T-435 is registered and booking reference No.235691 but I have not received the cylinder till date inspite of verbal reminders.Kindly look into the matter and bring fruitful solution at the earliest.

sincerely yours,
Chinmoy Ghosh, Sudarsanpur, Raiganj, , PIN 733134 MOBILE
NUMBER [protected]...


Read comments

I, ASHOK KUMAR KUNDRA, MY INDANE PASSBOOK NO.D-23339 WITH DUSHYANT GAS SERVICE, KAITHAL ROAD, KARNAL-132001 (HARYANA), PHONE NOS.[protected], 2292020. I HAVE BOOKED MY CYLINDER ON 29/09/2014, BOOKING NO.91287. BUT TILL DATE CYLINDER NOT DELIVERED ON MY HOME. THEY SAID DAILY TODAY WE DELIVER CYLINDER ON YOUR HOME BUT NOT DELIVERED. SO, YOU ARE REQUESTED TO PLEASE DELIVERED MY CYLINDER.

ASHOK KUMAR KUNDRA
20-A, KACHWA ROAD,
RAM NAGAR, KARNAL-132001
HARYANA
MOBILE [protected]

consumer #: CX14871481
refill booked date: Dec 6th 2014
mase memo generated : 8th Dec 2014
booking # : [protected]
cash memo #: [protected]

i got a message on 8th Dec that the cylinder is delivered.

Name and address of the distributer:
Sri Giridhar Agencies
No.53, K M Cariappa Bhavan, Residency Road, Opposite To St Josheph College, Bangalore - 560025

phone #: +(91)-[protected]
+[protected], 25581772, 25583238, 41511646

all the numbers are always busy. even if it rings noone is there to respond.

every time we face the same issue with this distributor

My consumer number is 101691
My consumer Name- Amit Bhaduri
My address- Flat -1B, 2 Motilal Nehru Road, Kolkata- 700029
Distributor -Swarna Nirmal Gas Service, 81A Motilal Nehru Road, Kolkata- 700029

SMS from Indane says the cylinder delivered on 20 Dec 2014, by cash memo no.[protected]. 17 digit LPG ID is [protected].

But the cylinder still not delivered till now 2.14 pm, 01 Jan, 2015.

I visited distributor's office thrice and every time they are saying it will be delivered next day.

Kindly take necessary action and arrange delivery of my cylinder.

Amit Bhaduri
Mob: [protected]
email:bhaduri.[protected]@gmail.com

Mysel[censored]ma Shankar Rastogi, consumer no. 7043, have booked Domestic Gas Cylinder ref no. 234322 dated 19/12/2014 . On 31/12/2014, I received the message that the Cylinder has been delivered against cash memo no. [protected] and the LPG ID is[protected]. But till now I have not received any cylinder. My Indane dealer is LALITA INDANE GAS SERVICES, 16, Civil Lines, Fatehpur.
Kindly, go through the complaint and help as quickly as possible.

I am consumer of kasana indane gas service. I have booked my cylinder on 24th of december and it has not been delivered yet. My consumer no. is 03914.
And booking reference no. is 490766.
I am looking forward for your reply

booking date 23 dec.still not delivered.everytime they delivered too late.we called them many times, bt nobody cares.plz take an immediate action.

my consumer no z 28308.

This is to bring into your notice that its been one month the cylinder has not been delivered yet. I have contacted the center many times but everytime same answer. It will be delivered shortly. Please deliver the cylinder in next 48hrs or else I will go legal.
The order number is 416591.

I have booked my cylinder on 13/1/15 at 11:34 am, but i have not recied cylinder yet, i have complaint 2 times to customer care & also my gas agency but did not get any possitive response.
i have recied message from indane on date 28/01/15 that cylinder has been delivered but in real i did not get cylinder, when i check online re-fill status there close my booking on 27/1/15 with cylinder deliverd but i have not recieved cylinder yet.
Name-Praveen
Consumer number-CX4551262
Agency Name-JAYANT GAS SERVICE
Janak Puri, new delhi
Booking date-13/01/14
Booking time-11:34

सर मैने १७.०१.२०१५ को अपना सिलिंडर बुक किया था जिसका रेफ. no 488173 भी मिल था मोबाइल पर अभी तक मुझे सीलिएण्डर नहीं मिला है और न ही एजेंसी वाले कोई रिप्लाई दे रहे है और मुझे अपना किचेन चलने के लिए ब्लैक से गैस रिफिल करनी पड़ी है आप बताये की मै क्या करू किरपा आप मेरी प्रॉब्लम को समझे और सोल्वे करे

Sir i am consumer of Indian gas my no. 18587my agency Name Rakant Enterprise in west Delhi i book a cylinder on 17.01.2015 but my cylinder not delivered till date.I call in agency but not pick my phone and no reply anybody of agency. I needful because i have no option for our kitchen maintain so plzzzzzzzzzzzz resolve my problem urgently.


Neeraj Kumar
Cus. no. 18587

I booked a cylinder on[protected], order number is 901148. It got cancelled 3 times with reason "Bookings cancelled in DBTL changeover will be automatically rebooked" and got rebooked automatically 2 times . Now its in cancelled state and i couldnt rebook because its throwing the following error "Your booking is already exist in IVRS System. Your Booking No. is 901148 and Booking Date is 20 Jan, 2015 12:48:16"

Each time when i called the agency, i got a reply saying that "the cylinder has to be delivered within 2 days and since they were not able to do the same they have cancelled the request and re-initiated the same". Also i was informed the cylinder will be delivered the same day. Today when i called the agency i got response saying that they tried to deliver twice but there was no one at house, which is contradicting there earlier statement and its completely not true. My wife is housewife and she remains at house the whole day. Also i have registered my mobile number and i never got a call from the delivery person.

DBTL subsidy was deposited in my bank account on 21st Jan but till now i haven't received my cylinder. Please take the necessary action ASAP so that I could get my cylinder delivered.

Distributor Code: 245233
Distributor Name: Panaga Indane Gas Services
Distributor Address: No.25/1 A2, Halanayakanahalli, Carmeleram Post, Opposite-Wipro Head Office, Sarjapur Road, Bangalore 560 035
Distributor Phone: 25746111, 25746112, 25746113, 25746114, 25746115

Booking for consumer no. 23078 is registered with ref no.363136, booking date is 23/1/2015, Cash memo no. [protected]. Before 3 days I'm received this delivery massage.

Dear Indane customer, cylinder has been delivered against your refill booking with cash memo [protected].Drive between 45-55 kmph to save fuel.

But real fact is i am not received the cylinder till 6/2/2015. I am face this problem every month.and my house is never locked and my family members are available every time. My name is Jagdish and mobile no. [protected]

I had given my Aadhar card details and it was linked to my consumer number. As well as it is linked with bank and processed from NPCI end. Though IOCL are generating non-subsidy bills. Hence subsidy amount is credit to my bank account. Since the past 6 months I have been facing this problem. LPG Details: IOCL, KALPANA GAS AGENCY LPG Consumer number: 98268 Bank details: Axis bank, Madhapur branch Aadhaar number:[protected] To resolve this issue I contacted gas agency, bank and NPCI many times. Can some body resolve my issue.

I had given my Aadhar card details and it was linked to my consumer number. As well as it is linked with bank and processed from NPCI end. Though IOCL are generating non-subsidy bills. Hence subsidy amount is not crediting to my bank account. Since the past 6 months I have been facing this problem. LPG Details: IOCL, KALPANA GAS AGENCY LPG Consumer number: 98268 Bank details: Axis bank, Madhapur branch Aadhaar number:[protected] To resolve this issue I contacted gas agency, bank and NPCI many times. Can some body resolve my issue.