Indian Oil Corporation [IOC] Complaints & Reviews

Hello, This is a complaint against Rose Agency workers (Adambakkam, Chennai) at the counter, behaves very rudely to all customers. All time when we approach for any enquiry, there is no proper response from the Agency. Co-workers also behave in the same manner Can anyone assist to take action or register a strong complaint against this agency. This is also observed they sale the cylinders to non-customers for the higher rate and add to the existing customer account. Regards, Prabhu kumar. R

This is Madhu karichery, consumer no 16080.We had booked for a refill and recd a new cylinder on 28th Nov 2013 from m/s Sunshine Indane services, Kanhangad, in Kasargod dt of Kerala state.But to our shock;they wanted Rs1030 instead of normal price.We told them that we've not recd the Aadhar no and hence can't avail the subsidy later.But they said the over-price is due to exceeding the quota allotted to us.But the fact is we just consumed 7 cylinders so far.Interstingly;ithe bill was dated 26th nov nd amt mentioned is Rs 1004.50.We paid the amount as we din't have a choice.Earlier also we had bitter experience with this dealer.Kindly take action immdtly

Customer Number: [protected] (3018) Gas agency : R C B Gas Agencies - [117457], Konni, Pathanamthitta District, Kerala, 689691. I have given a copy of my Adhaar Card to RCB Gas Agencies, Konni and Federal bank to update / link with my Consumer Number (3018) and bank account number. Later Gas agency confirmed that both links have been updated on 15/07/13 and I am eligible to receive Gas subsidy through bank account. Based on this information I had collected 3 Nos. cylinders on 24/09/13, 17/10/13 & 04/11/13 through RCB Gas Agencies, Konni and paid full amount (Rs. 977.51, 1048 & 994.50), but so far subsidy amount has not been credited to my bank account (see below details) Order No. Cash Memo No. Delivery Date Subsidy Transferred to Bank Date Transferred Status [protected] [protected] [protected] 0.00 - - [protected] [protected] [protected] 0.00 - - [protected] [protected] [protected] 0.00 - - On 29/09/13 I have registered a complaint with IOC vide Docket No. 1066181 and auto-generated e-mail only received from Customer Feedback Officer as “ We acknowledge with thanks your complaint. The matter will be referred to concerned for arranging subsidy. Sorry for the inconvenience”. But until now I have not received the reimbursement subsidy amount, even for a single cylinder amount has not been credited to my bank account. . This is for your kind information and kindly requested to do the needful in this matter. Biju

indane gas, sir mere gas connection ki gas book gar kahi guum gas no. book karne dikat aati hai maine distrbutor se kha ki sir mere gas connection book guum ho gai hai peeles mujeh new book mere no. ki buna de distrbutor khata hai ki book ek baar ban thi hai ab aapko ek naaya connection lena hoga aapka peehe bala n. to aapka band ho jaiga mene 28 did baad mere paas mere connectoin ke pepr te main online register gas no. aapne id se mera connecotin hogia oder refill booking ki 25/11/2013 ko time liya 27/11/2013 nahe delivery hoi refill no.[protected], feer book kiya feer book 27/11/2013 ko abi ttk delivery nahi ki jab online no. book nahi hote to peeles services ko bandh ker de na chiyie aapke ese distrbutor ko change ker de na cjahie mere famlie one bobe bannd sa hai balk maim gas delivery boy se rs.850 ka le na padta hai peels sir help ? mera gas no.643 girraj kumar shakya, distrbutor phona no .[protected] joura, morena, m.p.? mera mob-[protected], [protected]@gmail

my consumer no is 23918 . my agency is chandra gas agency, ambattur. my cylinder booking ref no is 691939. dated 24.11.13. 1.02 pm cash memo 15479 generated on 29.11.13 9.12 am. but booking cancelled on 29.11.13 9.42 am only 30 min . booking cancelled not by me. I want to know who are the person for my cylinder cancellation. I went to my gas agency today (30.11.13), they were told, pl re book the cylinder.

Consumer Number : 27555 Booking Ref No: 321625 I have booked a refill for cylinder on October 8th 2013 from Indane distributor, Shelly gas agency, Trivandrum and the Cylinder not delivered even after 52 days. On enquiring the distributor tells every time that the bill is not generated. This is happening for the last 6 refill requests and they are not delivering on time. Every time I have to go to the distributor and argue with them and collect from there after so many days delay. I suspect some wrong doings from the distributor on the cost of genuine customers. Please enquire and do the needful so that Me and other fellow customers get the refilled cylinders on time.

This is to inform you that I Raja Bose, residing at santoshpur Govt colony, block—B, Maheshtala, 24parganas(south), West Bengal. I was an indane gas cosumer of p.k. music stores(distributor), consumer no—28574. Recently p.k.music stores could not delever my cylinder properly due to long distance From my house. Then p.k music stores transfer my connection to my nearest indane Gas distributor—GOPAL GAS SERVICE, situated at maheshtala.I was issued TTV(transfer termination voucher) but my nearest distributor Gopal Gas service do not accept my connection . TTV is generated By IOC system but why Gopal gas service do not accept my connection. I attached TTV copy in attached file. My contact no---[protected] TTV issued---10/11/2013 Ttv no—[protected] TTV valid –09/12/2013 [protected]@rediffmail.com/[protected]@gmail.com

Dear Sir, Sub.: Gas Connection No.90442 - Captain Gas service, Ghaziabad, UP I have booked a cylinder 3rd November but till date, I did not get my cylinder. I am unable to contact any of their numbers. Either the phones are ringing or busy. 24 hour booking no. as well as the helpline nos. are also not responding. Agency contact no. In website of Indane is also wrong no. & not updated. This problem is repeating from when booked this connection. Please get my complaint solved immediately. The agency is not giving proper reply. Behavior & service of Agency employees is very worst. I have complained many times but not received any response. I think that Indane is worst company in terms of services & in terms of compare similarities company. Please do some thing. Regards Dhananjay Tiwari

Sir I am an INDANE Domestic LPG cylinder consumer. My consumer no. is AN 14992. Our retailer is M/s ANIRBAN GAS AGENCY, 62, Sree Maa Sarani, Babupara (South), Siliguri; IOCL AOD [protected]. I booked my gas on 06.Nov.13, but till date I had not received my cylinder. Please look into the matter, as because it is learnt that the LPG cylinders are sold to marriage parties and other ceremonies at higher rate, causing benefit to a particular section of the people and harassing consumers. Susmita Sarkar Alu Chowdhury More Babupara, Siliguri.

complaint no. IO[protected] dt. 23.11.13 against booking no. 513888 dt. 08.11.13 has not yet been resolved inspite of passage of three clear working days after the complaint in the helpline. The status of delivery is not known and I am facing much hardship due to exhaustion of both the cylinders. May please look into for necessary redressal at the earliest.

I have a domestic LPG connection (Consumer No. 665656) of Indane Gas from South Delhi Enterprises, Basrurkar Market, Moti Bagh, New Delhi. I booked the cylinder/ refill three times and everytime the booking was cancelled without any reasons. Finally I was able to speak to reps at the Dealer office and I got the delivery on 26 Nov 13. I had heard about some recent observations by our neighbors in our society that the delivery boys of various...

Dear Sir/Madam, I have booked the LPG refilling through phone. Reference no. generated and bill no. also generated but when nobody came to give the cylinder after 5 days then I called to customer care . Customer Care person told we can't register the complaint till 7 days. After 7 days only we can register the complaint. 6th days one person called and asked me my address to give the LPG cylinder that person told he will reach after 3o minutes but he never reached. I again called him but did not picked my call. Next day Booking cancel message came. Immediately I again book throgh phone . When next day again called to customer care then he told we can't lodge the complaint regarding cancel because you again booked the cylinder. Again after 6 days one person called and told me I will give you cylinder tomorrow but I will sumbit your bill today and today you will get the cancel message. I denied after that he told I will again cancel the booking of cylinder. I am facing a problem from long time with K-2 International Distributer I would like to mention following things- (1) Distributor Perosn whoever is coming to give the cylinder is talking on phone very roughly and thregtening that I will cancel it. (2) Customer Care Phone No- [protected] . They are not lodging the complaint till 7th days or they are lodging the complaint if cancelled and immediate again booked it.

First of all the phone numbers to the gas agencies are never attended to on time... I called Vasanth enterprises on 25th Nov 2013 to complain about the leakage from a gas cylinder. The lady who picked the call disconnected without taking the complaint.. we spend another 20 min to get connected and was informed that she has other customers to attend to in person... called back after another 15 min and talked to a man who gave the line man's (Suresh) number... multiple attempts to the lineman and he says that he is new and doesnt know the address (which i explained) Nagraj (another lineman) said he will come that evening and has not turned up till today (27th) I tried lodgind a complain on the Indane website and it throws an error... and while i am doing all this.. there is that cylinder sitting ouside my house!!! What a pathetic state of affairs we are in...

My LPG is leakage and continuously calling to my gas distributers at BD Market, salt Lake, Sec-1 Kolkata-64 But not response... My Consumer No. is 117483 Kindly do the needful at the earliest to avoid ant accident. Thanking you & waiting for quick action Praveen Kumar, AF-450 CPWD Old Campus, Salt Lake Sec-1 Kolkata-64 Mob No. [protected]

My Name is SUDHIR VINAYAK SATHE, havimg consumer no. " 33246 "registered with "VIMAL GAS SERVICES, GOKULPETH NAGPUR-10". I did not receive the subsidy amount in my bank account.The refill is recived on[protected].As per status of aadhar linking, I am good to recieve subsidy. Will you please inform about the status of subsidy.Thank You.With best regards. My Aadhar No..[protected] My Bank Acct .[protected](IDBI, Trimurty Nagar, Nagpur)

details are given below distributor agency -Geeta Gas Agency address-GF-9, Daud Plaza, 48, J.N Road, Golaganj, Lucknow phone no.[protected], 6548334, [protected] I am very upset & dissatisfied by GEETA GAS AGENCY services like no home delivery, no maintenance of records (again & again ask for Documents), very rude behavior, no person to listen/check complain, never picking up of Phones, etc.In this process wasted my time. I Humbly requesting you to consider this letter as my complain and It would be Grateful if you take strict action against Geeta Gas Agency as soon as possible. Waiting For your Kind reply & early solution. Thanking You your sencerely Deep Kumar Gautam 444/186 murmuritola mushahabganj thakurganj lucknow 226003 Cust. No.19997 phone no.[protected] email [protected]@gmail.com

Dear Indane Team, We are complaining about this gas leakage since 10 days. But, we are not getting any solution. we have also contact your personally and called at emergency helpline. we want to mentioned that we have took LPG gas connection from you along with gas stove and its all accessories. We are facing problem of gas leakage, where no help extended by distributor and as well emergency helpline. Kindly do the needful. Regards,...

Dear sir, I am sorry to inform you that, i was applying & booking single cylinder INDANE GAS for connection nearest distribution service name : Vidyasagar Indane Service, code : 24575, consumer, s Name : NISHITH MAITI, Booking SL 69 on 18/08/2013. Kolaghat, Purba Medinipur, West Bengal, India. I try to say that, i have not getting the said connection as yet where has already been passed 3 months from the date of application on 18/08/2013. In view of the above, i request you please arrange earlier the said new connection in favor of me. Because, my father & mother are very ill from longer so, i am feeling handicapped condition. Awaiting your positive response as soon as possible. Thanks with regards. NISHITH MAITI BOOKING SL 69 ON 18/085/2013

Dear sir,

I am a benefited customer of IOL since 1999. My LPG connection is registered with IBADAT GAS AGENCY, Shop No 6-B, Bhandari Complex, Guru Amardas Market, Khanna. My Consumer No is RG - 2790.

We approached the above Agency to book our LPG Cylinder but they refused to book the same on the plea that You have already taken the Cylinder on 02/11/2013 and now your booking will only be done on 02/12/2013 which is not in order. I very will know that there is no time limit prescribed by the higher authorities to book the Cylinder. In this connection it is mentioned for your kind information that one of the Agency dealing with HP Gas has been fined Rs 5000/ on the same ground i.e. 21 days time limit.. asked by Amar Gas to the Customer who approached the Consumer Court. and got JUSTICE. Please advice me whether I should also approach the Consumer Court to redresses of my Re-fill booking compliant.

Against booking (Consumer no. T02285) dated: 21/10/13 ref no: 594070, on 6/11/13 received sms: cash memo generated [protected] (ref no. same), cylinder shall be delivered shortly. On 11/11/13 received sms: booking cancelled (ref & cash memo no. same), again on 12/11/13 received sms: cash memo [protected] generated (new to previous one), cylinder delivered shortly (ref no. same), On 16/11/13 received sms: cylinder delivered against cash memo: [protected] (new cash memo no. and ref no. same) which I haven't received till date, the booking coupon is still in my custody which the agency people have penned through. While contacting with gas service agency they informed that booking has been cancelled and forced me for new booking (dt: 21/11/13 ref no: 611575). While I checked my status at your website it stated that I've received my cylinder on 13/11/13, which I haven't received yet.So according to my status I've received 4 nos. of cylinder but indane.co.in database is showing that I've received 5 nos. of cylinder (while there is a Govt. declaration that one consumer will receive only 9 nos. of subsidized cylinder in a financial year). So please do the needful. I am also sending you the status as received from their website.