Indian Oil Corporation [IOC] Complaints & Reviews

From Suresh Kumar J S (mail : [protected]@gmail.com)mob:[protected] Kozhikode On 08/12/13, when I was on route to Kalpetta from Kozhikode at 8 A M in the morning I reached the IOCL Petrol pump at Paropadi, Malaparamba, Kozhikode for filling Diesel in my car. The pump operator carelessly set the price and when he lifted lever to pour the diesel, suddenly for my surprise I saw Diesel pumping out of the hose and with in a fraction of second, there were lots of diesel spilled into my car (not in Diesel tank) and on the face of my wife and kid who were travelling with me. The operator said that it was due to a malfunction of the lever and suddenly left the scene. I complained the matter to the manager and he also said he is help less I have filed a complaint at near by police station(chevayur, Kozhikode) and expecting further action. I request the IOCL authorities to look in to this matter and take steps to avoid such incidents in the future and compensate me of the losses i had suffered due to spoiling the fabrics inside my car, damaged dresses of my relatives, medication sought to curb itching, wastage of time and mental strain.

I am indane gas customer at Madhavi gas agency - shaikpet. My consumer number is 108299. I registered my aadhar card and bank account details long before I booked gas. I received gas on 20/10/13 and I paid rs 1030 for a bill of about 1000rs. Till now - 3 months - I have not received my subsidy amount into my bank account. I waited patiently for 15 days and then called Madhavi gas agency - they did not pick up calls. Then went to Himayat nagar office twice with written letter and contacted them on phone several times, yet they have not credited the subsidy amount. IT IS MY EXTRA MONEY THAT I PAID THEM ON 20.10.13, WHICH THEY HAVE TO PAY ME BACK. THEY ARE NOT PAYING FROM THEIR POCKET OR MADHAVI GAS AGENCY'S POCKET. IF YOU ARE INCAPABLE OF PAYING BACK THE EXTRA MONEY YOU HAVE COLLECTED, WHY EVEN COLLECT IT AT FIRST PLACE, JUST GENERATE BILL FOR THE EXACT AMOUNT OF THE GAS ? WHAT IS THE USE OF BELIEVING YOU AND GIVING EXTRA MONEY - MY MONEY IS AT STAKE, TIME AND ENERGY IS WASTED RUNNING AFTER YOUR OFFICES. YOU BETTER RETURN THE EXCESS MONEY YOU HAVE COLLECTED FROM ME IN THE NAME OF SUBSIDY AND STOP CHEATING CUSTOMERS BY SAYING VAGUE ANSWERS OR DODGING THEM. I say again - I AM ASKING FOR MY MONEY THAT I HAVE PAID THEM IN EXCESS IN NAME OF SUBSIDY AND THEY ARE NOT DOING ME ANY FAVOUR. RATHER I AM PUT AT DISTRESS AND NOT EXPECTING A SINGLE PAISE INTEREST FOR THE EXTRA MONEY I HAVE PAID THEM 3 MONTHS AGO !! Lakshmi Hyderabad

I had given my Aadhar card details and it was linked to my consumer number. As well as it is linked with bank and processed from NPCI end. Though IOCL are generating non-subsidy bills. Hence subsidy amount is credit to my bank account. Since the past 6 months I have been facing this problem. LPG Details: IOCL, KALPANA GAS AGENCY LPG Consumer number: 98268 Bank details: Axis bank, Madhapur branch Aadhaar number:[protected] To resolve this issue I contacted gas agency, bank and NPCI many times. Can some body resolve my issue.

sir, i am resident of D- BLOCK INDIRA NAGAR -1..i booked gas at 7/dec 2013 .n i ALSO got a msg dat u will recevie gas shortly. but till now i m not geting any gas cylinder.. its very hard to survive for us.. kindly.take steps towards careless delivery...i will very grateful to u i[censored] follow my request... thanking you ANITA TRIPATHI CONSUMER NO---32154

Dear Sir/Madam This is to bring to your notice that on 8th dec 9am when I went to fuel my car at IOC Kasba Petrol Pump at Rash Behari Connector Kolkata - the attendent Mr Jayanta - misbehaved with me -when there was delay in the credit card slip coming out of the pump's card machine - he damaged my credit card, used abusive language when I pointed out the same and shoved me around . I am appalled at such behaviour being meted out and request necessary disciplinary action to be taken against this employee

our consumer no 60747 against Priyanka Gas agency at Shamshabad, Ranga reddy during the September i have booked Calender and delivered in October, But Subsidy amount not yet received till date adhar card area also added to my gas connection and also connected to my bank account . Please verify it and early credited into my bank account

Respected sir
With due to respect I want to inform you that our indent gas dealer Mr. Bhadauria indone gas service H.N. 1407, shop 283 Shivagi nagar Jhansi [U.P] .service is becoming poorer day by day .I booked my gas on 19/11/2013 but till now the gas cylinder has not been deliverd .kindly look toward the grrevience.

Dear sir I am a coustomer of a indane company my consumer no is( CX1182572 ) and my distributor is KARCO DISTRIBUTOR ADDRESS 24/2 pottary road kolkata 7000 15 ( SAP CODE IS 140427) ther naver deliver gas in time and the person who deliver gas cylinder he dont have a weight machine to weight we ask him for a weight but he refuse and his reply was we always give u a wright weight u dont have to worry about that and u people giving so much advertisement in televesion for alla this but there are not follwing this so plz look after this matter seriously THANK YOU

sir respectfully i have given a application to premier gas agency to transfer my connection to indane gas service avas vikash jakhan dehradun since 1 month my connection number is 17548 they are not doing my work they are saying when will securty will come than we will inform u ...
i hope u will help me for transfer my gas conection as soon as possible...


THANKING YOU

SHRI S.L DWIVEDI
VET HOSPITAL MEHUWALA
CONT NO=[protected]

My name is Harit Sompura, I am using LPG cylinder (Consumer No.: 01542) which is in my mother-in -law shrimati Sushilaben Indukumar Acharya, my address is 6/61, Avani Appartment, Pragatinagar, Naranpura, Ahmedabad-380013. I am purchasing the LPG Cylinder from agency naming by M/s. Arjun Gas Agency, having address at : 4/157, Nidhi Apartment, Opp. Pragatinagar Bus Stop, Shastrinagar, Naranpura, Ahmedabad-38. On yesterday i.e. 06/12/2013 at about 10 PM I changed the cylinder at my home, but thereafter within half an hour i.e. at 10:28 PM suddenly there were a voice of gas lickge and immediately too much smell spread in the house. Without any delay I dialed 'emergency complaint about gas lickge - between 8:00 PM and 8:00AM on Mobile number given on bill [protected] at 10:31 PM from my mobile no. [protected] to register the complain and attain immediately before any accident occur, but the person who picked the phone has made an inquiry about my name, address, consumer no., agency name, its address etc. and thereafter he told me that "I am giving another number and you call to that number and register your complain", thereafter he gave me mobile number [protected]. After disconnecting him I immediately dialed [protected] at 10:34 PM, here, the person who picked up the phone had made the same inquiry from me and he also told me the same thing that "I am giving another number and you call to that number and register your complain", listing the same query and the same answer I was shocked and surprised I told to that person that "why all of you are not attaining the complain and one man giving the no. of another and another man giving the no. of some one else and so on, try to solve the complain by understanding your responsibility instead of giving numbers of others" after listing these words from me he disconnected my mobile. Today i.e 07/12/2013 at 09:06 AM I dialed another no. [protected], on bill it is written that dial this no. for gas lickeg complain - between 8:00 AM and 8:00 PM, but this no. is out of service. Thereafter, I think why should not I register my complaint about gas lickge to my dealer, so that he can send a man to resolve my gas lickge problem? So I dialed land line number of M/s. Arjun Gas Agency[protected], but here the phone is engaged, I tried after few minutes but again engaged, thereafter again I dialed but its ringing ringing and ringing only. No body was picking after two minutes again I dialed the same no. and this time also ring ring and ring only, no response. NOW, My complaint to you that cancel the dealer-ship of M/s. Arjun Gas Agency as it was not response the consumers about their complaint, false/wrong information and mobile numbers submitting to the customers on bill and also the employees hired by them are not working as per their duties and responsibilities. TODAY, I AM REQUESTING TO YOU TO TAKE ACTION AGAINST THE AGENCY M/S. ARJUN GAS AGENCY AND THEIR EMPLOYEES BY TERMINATING THE AGENCY WITHIN 15 DAYS FROM RECEIPT OF MY THIS COMPLAINT TO YOU. OTHERWISE, I WILL BE SO AGGRIEVE THAT I WILL NOT HESITATE TO FILE COMPLAINT AGAINST YOU AND M/S. ARJUN GAS AGENCY BEFORE CONSUMER FORUM. TREAT MY THIS LETTER AS NOTICE ALSO. Thanks With Regards, ________________ Harit Sompura. Place : Ahmedabad. Date : 07/12/2013.

I am Indane Gas Consumer ( Consumer No.5092 ) and resides at B-189, Ground Floor, Sector 14, Noida-201301. My Gas agency's name is Mithala Gas Agency, Shop No.4 & 5, A-73A, Sector 19, Noida-201301. I booked for LPG Cooking Gas on 24th December'13.I did not received the Gas till 3rd Dec'13 hence I tried to know the status of Gas . I was shocked to know when got information that it has been delivered on 27th Dec'13. Whereas fact is this that Gas was at all delivered neither on 27th Dec'13 nor on any other day. I lodged a complaint. Today, I again rang up to know the status of my complaint but was told that my complaint could not be forwarded further due to server problem hence nothing has been done. I am shocked again to know that nothing has been done. Another important fact, Mr Agarwal, residing on 1st floor is witness to this fact that Gas was not delivered to us because we were not at home, whereas Gas delivery Boy visited the premises. Please look into it and we want immediate delivery of our Gas, which was not delivered on 27th Dec'13. Dr. Satish Chandra [protected]

My consumer No. is 82543 with BP Agencies, Housing Board Bldg., Pandit Colony, Kowdiar, Trivandrum. I booked for a refill on 11th November, 2013 telephonically and was told that my booking has been registered. I ALSO GOT A TELEPHONIC SMS CONFIRMATION at 10.04 on 11th Nov. that the booking had bee done and that the booking number was 299981. When the supply did not come, on 6th Dec. 2013 I went to the agency for taking delivery of a cylinder. To my surprise, BP Agency told me that there was no booking in my account and that they could not issue a refill. FORTUNATELY, I HAD NOT DELETED THE MESSAGE AND SO I COULD SHOW THE IOC MESSAGE TO THE DEALER AND RELUCTNATLY HE ISSUED A REFILL. NOW, MY problem is: HOW WILL I KNOW, THE NEXT TIME I BOOK, WHETHER THE TELEPHONIC MESSAGE (RECORDER VOICE) AND THE SMS HAVE NO SANCTITY AND THAT MY BOOKING MAY NOT HAVE BEEN DONE ?

Sub. : - profuse leekage in lpg gas cylinder and non - response of distributor in replacing the same, despite report of the service engineer called on emergency call at 8 pm on 02. 12. 2013. Consumer no. 12211. Details given in attachment.

My indane lpg (Domestic) consumer no. Is 12211. Distributor is vijay rattan enterprises, (East delhi) . On dec. 2nd, 2013, we installed a fresh cylinder. It started leaking immediately. Instantly, called the emergency service at 8 pm. Person visited namely mr. Kanahiya at 9 pm. After thorough checking of cylinder, he established the profuse leakage - he stated pin of cylinder is faulty & he is unable to change it. He gave in writing vide complaint no. 25380 saying "cylinder's pin leaking - cylinder to be changed by the agency”. Since morning repeatedly calling the distributor / agency. After plenty of busy tones, no one picks up the phone while ringing

Hence take notice for legal action for damages for criminal breach of trust, harassment, mental torture & also will be compelled to initiate consumer court for deficiency & refusal & failure to provide services in, with punitive costs. Immediate redressal & change of cylinder is urgently sought for, failing which action is liable to be initiated against indian oil corporation. And including its top officials, for the same.

Please note accordingly.

Ashok batta, advocate,

C / o justice r. K. Batta (R)

Member, national consumer redressal commission.

New delhi.

Dated: - 5th dec. . 2013.

Hello, This is a complaint against Rose Agency workers (Adambakkam, Chennai) at the counter, behaves very rudely to all customers. All time when we approach for any enquiry, there is no proper response from the Agency. Co-workers also behave in the same manner Can anyone assist to take action or register a strong complaint against this agency. This is also observed they sale the cylinders to non-customers for the higher rate and add to the existing customer account. Regards, Prabhu kumar. R

This is Madhu karichery, consumer no 16080.We had booked for a refill and recd a new cylinder on 28th Nov 2013 from m/s Sunshine Indane services, Kanhangad, in Kasargod dt of Kerala state.But to our shock;they wanted Rs1030 instead of normal price.We told them that we've not recd the Aadhar no and hence can't avail the subsidy later.But they said the over-price is due to exceeding the quota allotted to us.But the fact is we just consumed 7 cylinders so far.Interstingly;ithe bill was dated 26th nov nd amt mentioned is Rs 1004.50.We paid the amount as we din't have a choice.Earlier also we had bitter experience with this dealer.Kindly take action immdtly

Customer Number: [protected] (3018) Gas agency : R C B Gas Agencies - [117457], Konni, Pathanamthitta District, Kerala, 689691. I have given a copy of my Adhaar Card to RCB Gas Agencies, Konni and Federal bank to update / link with my Consumer Number (3018) and bank account number. Later Gas agency confirmed that both links have been updated on 15/07/13 and I am eligible to receive Gas subsidy through bank account. Based on this information I had collected 3 Nos. cylinders on 24/09/13, 17/10/13 & 04/11/13 through RCB Gas Agencies, Konni and paid full amount (Rs. 977.51, 1048 & 994.50), but so far subsidy amount has not been credited to my bank account (see below details) Order No. Cash Memo No. Delivery Date Subsidy Transferred to Bank Date Transferred Status [protected] [protected] [protected] 0.00 - - [protected] [protected] [protected] 0.00 - - [protected] [protected] [protected] 0.00 - - On 29/09/13 I have registered a complaint with IOC vide Docket No. 1066181 and auto-generated e-mail only received from Customer Feedback Officer as “ We acknowledge with thanks your complaint. The matter will be referred to concerned for arranging subsidy. Sorry for the inconvenience”. But until now I have not received the reimbursement subsidy amount, even for a single cylinder amount has not been credited to my bank account. . This is for your kind information and kindly requested to do the needful in this matter. Biju

indane gas, sir mere gas connection ki gas book gar kahi guum gas no. book karne dikat aati hai maine distrbutor se kha ki sir mere gas connection book guum ho gai hai peeles mujeh new book mere no. ki buna de distrbutor khata hai ki book ek baar ban thi hai ab aapko ek naaya connection lena hoga aapka peehe bala n. to aapka band ho jaiga mene 28 did baad mere paas mere connectoin ke pepr te main online register gas no. aapne id se mera connecotin hogia oder refill booking ki 25/11/2013 ko time liya 27/11/2013 nahe delivery hoi refill no.[protected], feer book kiya feer book 27/11/2013 ko abi ttk delivery nahi ki jab online no. book nahi hote to peeles services ko bandh ker de na chiyie aapke ese distrbutor ko change ker de na cjahie mere famlie one bobe bannd sa hai balk maim gas delivery boy se rs.850 ka le na padta hai peels sir help ? mera gas no.643 girraj kumar shakya, distrbutor phona no .[protected] joura, morena, m.p.? mera mob-[protected], [protected]@gmail

my consumer no is 23918 . my agency is chandra gas agency, ambattur. my cylinder booking ref no is 691939. dated 24.11.13. 1.02 pm cash memo 15479 generated on 29.11.13 9.12 am. but booking cancelled on 29.11.13 9.42 am only 30 min . booking cancelled not by me. I want to know who are the person for my cylinder cancellation. I went to my gas agency today (30.11.13), they were told, pl re book the cylinder.

Consumer Number : 27555 Booking Ref No: 321625 I have booked a refill for cylinder on October 8th 2013 from Indane distributor, Shelly gas agency, Trivandrum and the Cylinder not delivered even after 52 days. On enquiring the distributor tells every time that the bill is not generated. This is happening for the last 6 refill requests and they are not delivering on time. Every time I have to go to the distributor and argue with them and collect from there after so many days delay. I suspect some wrong doings from the distributor on the cost of genuine customers. Please enquire and do the needful so that Me and other fellow customers get the refilled cylinders on time.

This is to inform you that I Raja Bose, residing at santoshpur Govt colony, block—B, Maheshtala, 24parganas(south), West Bengal. I was an indane gas cosumer of p.k. music stores(distributor), consumer no—28574. Recently p.k.music stores could not delever my cylinder properly due to long distance From my house. Then p.k music stores transfer my connection to my nearest indane Gas distributor—GOPAL GAS SERVICE, situated at maheshtala.I was issued TTV(transfer termination voucher) but my nearest distributor Gopal Gas service do not accept my connection . TTV is generated By IOC system but why Gopal gas service do not accept my connection. I attached TTV copy in attached file. My contact no---[protected] TTV issued---10/11/2013 Ttv no—[protected] TTV valid –09/12/2013 [protected]@rediffmail.com/[protected]@gmail.com