India Infoline Finance [IIFL]
India Infoline Finance Ltd.
Customer satisfaction rating: 83%
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1091
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India Infoline Finance [IIFL] Customer Care

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Address
IIFL Center, B Wing, Trade Centre, Kamala Mills Compound, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013
Landmarks:Near Phoenix Mills
Off Senapati Bapat Marg

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 267 3000  [Customer Service]
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Phone:
Phone:
1860 267 3000  [Helpline]
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Additional info

Contact Details

Corp Office

IIFL Center, B Wing, Trade Centre, Kamala Mills Compound, Off. Senapati Bapat Marg, Lower Parel, Mumbai 400013



Regd Office

IIFL House, Sun Infotech Park, Road No. 16V, Plot No. B-23, Thane Industrial Area, Wagle Estate, Thane 400604



International Offices

Singapore

IIFL (Asia) Pte Ltd., 6 Shenton Way, Oue Downtown 2, # 18-08B, Singapore 049319



Dubai

IIFL Private Wealth Management (Dubai) Ltd., DIFC, 808 Liberty House, P.O. Box 115064, Dubai, UAE 241294



USA

IIFL Inc., Grace Building, 34th Floor, 1114 Avenue of the Americas, New York, NY10036

Tel: +1 212 221 6800

Fax: +1 212 221 6818



UK

IIFL Wealth (UK) Ltd., 45 King William Street, London, EC4R 9AN, UK



Geneva

IIFL Private Wealth (Suisse) SA, Place de la Fusterie, 7 1204 Geneva

Tel: +41 22 310 99 90



Hong Kong

IIFL Private Wealth Hong Kong Ltd., Level 9, 907 Central Building, 21-27 Queens Road Central, Hong Kong



Mauritius

IIFL Private Wealth (Mauritius) Ltd., 5th Floor, Barkly Wharf, Le Caudan Waterfront, Port Louis, Mauritius

Tel: +230 210 7028

Fax: +230 210 4624



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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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83%
Complaints
1091
Pending
0
Resolved
882
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon 09:00 am - 06:00 pm
Tue 09:00 am - 06:00 pm
Wed 09:00 am - 06:00 pm
Thu 09:00 am - 06:00 pm
Fri 09:00 am - 06:00 pm
Sat Closed
Sun Closed

India Infoline Finance [IIFL] Complaints & Reviews

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I have booked a flat in August'2015 with builder(Wave City) on subvention scheme (where Wave City have to pay interest till...
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Hi, yesterday visited local branch of IIFL security, Rajaji nagar Bengaluru. Our holdings with Karvy account was freezed,...
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I purchase Sovereign Gold Bond 14 unit about rs.65000/- but after purchasing them, these units was not showing into my dmat...
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Mere problem koi ni sun rha apke agent bolty hai ki complaint bhi kroge to bank ka kuch ni kar paoge bank ke pass paisa hai...
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I have complained several time for revival/activation of my dorment account.
MY ACCOUNT IS = QAMAKHAN
kindly revive my account so that I can trade.

Prof. QAMARUDDIN KHAN
UCC CODE = QAMAKHAN
Email Id = [protected]@gmail.com
Aug 12, 2021

Complaint Status

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Dear Sir, We wish to inform you that your account is suspended for trades as you have not traded for more than 365 days.

However, we have simplified the reactivation process, where reactivation can be done by you or through your relationship manager.

we request you to follow the below mentioned Process for Reactivation:

1. Please login to your account from http://ttweb.indiainfoline.com

2. After successful login you may verify and confirm the profile details provided

3. If any detail is found incorrect or missing, we request you to update the details and then login.

4. Upon successful confirmation, you will be able to place orders.

In case any query or concern please feel free to revert to us back or coordinate with your relationship manager.

Warm Regards,
Sapna
IIFL
1 Comment
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    I want to submit Complaint Positive Review Neutral Comment
    code
    मी श्री सुभाष अर्जुनराव कुदळे, मी गोल्ड लोण घेतले...
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    [Resolved]

    Dear Sir,

    I want to book complaint against IIFL SECURITIES Because They used my demat account # MILI0632 with them without my prior permission or confirmation & trade executed on my behalf from IIFL executive on 29th July 2021 Because of this I loss my Investment, please investigate this issue with IIFL SECURITIES & recover my investment let them bear the consequences for the same.

    Looking forward to hear from yousoon,

    Best Regards,

    MOHAMMED WAHAB

    MOBILE NO. [protected]

    Client Id: MILI0632
    Aug 8, 2021
    Complaint marked as Resolved 
    Complaint still not resolved no one from IIFL Called me, please check with them from your side how they resolved the issue.
    Aug 07, 2021

    Complaint Status

    India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
    Dear Sir, We have already reverted on your email id with regards to concern raised by you. Kindly refer the same. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly call on [protected] or write to [protected]@iifl.com for any concern.Warm Regards,
    Sapna
    IIFL
    1 Comment
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      Dear Sir,

      I regret to inform you that without my prior permission or confirmation trade executed on my behalf from your side by your executive on 29th July 2021 and loss occured, please update me who will bear the consequences for the same.

      Awaiting your response in this regard soon,

      Best Regards,

      MOHAMMED WAHAB
      MOBILE NO. [protected]
      Client Id: MILI0632
      Aug 07, 2021

      Complaint Status

      India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
      Still not resolved the issue no one from iifl called me to get back my Investment to my demat account.
      Dear Sir, We have already reverted on your email id with regards to concern raised by you. Kindly refer the same. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly call on [protected] or write to [protected]@iifl.com for any concern.Warm Regards,
      Sapna
      IIFL
      2 Comments
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        I want to submit Complaint Positive Review Neutral Comment
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        I took a loan from IIFL HOUSING FINANCE of 10 Lac. The manager himself increase the amount to 10, 34, 961/- from which he...
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        Hi,
        Refereance
        Trade code Vibhor30,
        Client Code 08070781
        Name : Vibhor Rai [protected]
        Bill No : ND[protected]

        Yesterday, I did trading in derivatives, I am shocked to cede brokerage on
        Rs 5200/-, it seems you have charged Rs 2/- and Rs 4/- on each/single derivatives

        Rs 2/- on Banknifty ( purchase 750/Sell 750) Rs 3000
        Rs 4/- on Nifty (purchase 275/sell 275) Rs 2200/-
        Total Rs 5200/-
        Kindly let me know why so high
        I have one more account in name of my wife, its been charged Rs 20/-
        per trade
        Kindly let me know

        Regards
        Vibhor
        Aug 06, 2021

        Complaint Status

        India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
        Dear Sir, We understand that our official Mr. Ankit has spoken to you and addressed the concern with regards to brokerage . Kindly revert in case of any further clarification. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly call on [protected] or write to [protected]@iifl.com for any concern.Warm Regards,
        Sapna
        IIFL
        1 Comment
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          I want to submit Complaint Positive Review Neutral Comment
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          I raised a request for foreclosure statement more than a month still now I not get any reply from IIFL.

          Account No: 762174

          Kindly send the statement immediately.
          Aug 05, 2021

          Complaint Status

          India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
          Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
          https://www.iifl.com/contact-us/home-loan/raise-a-request
          Team IIFL
          1 Comment
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            Dear Sir,

            I have requested for foreclosure letter for my home loan account # IL10011777 dated 26rd July 2021...
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            It’s been 66 days and my fnf is not clear so I have to File case against iifl
            Jul 31, 2021

            Complaint Status

            India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
            Dear Sir, We request you to help us with your employee code or contact local HR office in this regards. Warm Regards,
            Sapna
            IIFL
            1 Comment
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              I want to submit Complaint Positive Review Neutral Comment
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              Sir, my name is siddhartha Tripathi and am having a home loan i want to switch my home loan to another due to low interest...
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              I have open demat account in iifl TILAR812 .i am trying to trade account did not accepet password.i have opt forgot password...
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              Sir,
              I want to inform you that have requested to IIHFL for issue the foreclosure statement on 05.06.2021 & Again 14.07.2021...
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              Dear Sir/Madam,

              I am having DP Id IN302269 and Client code 10237982 with IIFL securities Ltd. in the Name of Kanta Rani Jain, I have paid the Cheque No. 9018970 for Rs. 4500/- which is deposited in your MOTI NAGAR Branch which was cleared on 07/03/2020 is not credited in my DP A/c till date.

              Kindly look into the matter and credit the same in my DP A/c.

              I am enclosing the PassBook Copy for your reference.

              Regards,

              Kanta Rani Jain
              [protected]
              Jul 23, 2021

              Complaint Status

              India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
              Dear Sir, We request you to provide below mentioned details to check assist you.
              1) Client full name :
              2) Full Dp account Number with NSDL /CDSL number or code0
              3) Bank details confirmation ( In which IIFL bank account amount has been credited )
              4) Chque and deposit slip image

              You can get instant replies to your queries on Ask IIFL our chatbot . Kindly call on [protected] or write to [protected]@iifl.com for any concern.Warm Regards,
              Sapna
              IIFL
              1 Comment
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                I want to submit Complaint Positive Review Neutral Comment
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                I have charged/paid 9.5 interest rate instead of 8.25 from 2017 to June 2021? i called/requeted iifl customer care during...
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                My IIFL login ID Is RGSHAILN name is shailendra my complain is wrong settlement of my iifl balance dated 20/07/2021. I not connect any no of iifl.
                Please settlement of my account write & immideatly call me on my number [protected], [protected]. Its also my humbey request.
                Otherwise i will file RTI & get strect action
                Jul 21, 2021

                Complaint Status

                India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                Dear Sir, As checked we have not come across with any discrepancy. Kindly check your ledger online and confirm the exact issue facing by you. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly call on [protected] or write to [protected]@iifl.com for any concern.Warm Regards,
                Sapna
                IIFL
                1 Comment
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                  I want to submit Complaint Positive Review Neutral Comment
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                  I have requested to IIFL Home Finance Ltd. for issue me the forcloser Statement but still not provide the foreclosure Statement...
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