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Bharathaselvan K to lakshminarayan.
show details Mar 13 Reply


fromBharathaselvan K <bharathaselvan.[protected]@gmail.com>
tolakshminarayan.[protected]@indiainfoline.com,

dateThu, Mar 13, 2008 at 2:51 PM
subjectNeed Reply
mailed-bygmail.com

hide details Mar 13 Reply


Hi

Sub : Shares sold 2310nos at shortsell and purchased at higher rate. - Reg
Ref : Client Id :KARUNABH


I have purchase JP Associates shares 3000 nos at the rate of 207.88 on
07/03/2008. Purchase details given below.

Contract No : 9056628
Settlement No: NN2008048
Settlement Period From :07/03/2008 To :07/03/2008

Sir/s, I/We have this day done by your order and on your account the
following transactions.
[protected][protected][protected][protected][protected]---
[protected]Bought For You[protected]
[protected]Sold For You-----
Qty Rate B.Brkg Rate+Brk Security Qty
Rate B.Brkg Rate-Brk
[protected][protected][protected][protected][protected]---
2300 206.8500 1.0343 207.8843 JP ASSOCIA
10 206.8500 1.0343 207.8843 JP ASSOCIA
690 206.8500 1.0343 207.8843 JP ASSOCIA
NetAmt: 623, 652.90Dr NetQty: 3000(B) NetRate :207.88

On[protected] morning at 10:05 AM market was crashed in the beginning
and I decided to sell the 3000 nos of JP Associates and sold at the
rate
of Rs 205.00 under loss of Rs 2.7 to avoid furthur loss in the
investment what we have. Share sold details given below.

Contract No : 9096386
Settlement No: NN2008049
Settlement Period From :10/03/2008 To :10/03/2008

Sir/s, I/We have this day done by your order and on your account the
following transactions.
[protected][protected][protected][protected][protected]---
[protected]Bought For You[protected]
[protected]Sold For You-----
Qty Rate B.Brkg Rate+Brk Security Qty
Rate B.Brkg Rate-Brk
[protected][protected][protected][protected][protected]---
JP ASSOCIA 12
201.9500 1.0098 200.9402
JP ASSOCIA 500
201.9500 1.0098 200.9402
JP ASSOCIA 250
201.9500 1.0098 200.9402
JP ASSOCIA 200
201.9500 1.0098 200.9402
JP ASSOCIA 50
201.9500 1.0098 200.9402
JP ASSOCIA 8
201.9500 1.0098 200.9402
JP ASSOCIA 60
201.9500 1.0098 200.9402
JP ASSOCIA 50
201.9500 1.0098 200.9402
JP ASSOCIA 500
201.9500 1.0098 200.9402
JP ASSOCIA 25
201.9500 1.0098 200.9402
JP ASSOCIA 100
201.9500 1.0098 200.9402
JP ASSOCIA 1245
201.9500 1.0098 200.9402
JP ASSOCIA 2310
212.7500 1.0638 211.6862
NetAmt: 1, 091, 815.7220Cr NetQty: 5310(S)
NetRate :205.6150


I have been confirmed about the shares sold from my account and it was
reflected that the 3000 shares sold at 11:00 AM.
Next day[protected] i have recevied Email from India Infoline that
additional 2310 shares were sold on[protected] at the rate
of Rs 205.6150. I was really shocked to see that additional 2310 nos
shares sold in my account without my concern and came
to know that the shares were sold by head office.Next day[protected]
Head office purchased the same quantity of shares 2310nos
at the rate of Rs 252.1545. Above said purchase i came thru mail.
Details given below.

Contract No : 9136006
Settlement No: NN2008050
Settlement Period From :11/03/2008 To :11/03/2008

Sir/s, I/We have this day done by your order and on your account the
following transactions.
[protected][protected][protected][protected][protected]---
[protected]Bought For You[protected]
[protected]Sold For You-----
Qty Rate B.Brkg Rate+Brk Security Qty
Rate B.Brkg Rate-Brk
[protected][protected][protected][protected][protected]---
25 250.9000 1.2545 252.1545 JP ASSOCIA
165 250.9000 1.2545 252.1545 JP ASSOCIA
45 250.9000 1.2545 252.1545 JP ASSOCIA
100 250.9000 1.2545 252.1545 JP ASSOCIA
1000 250.9000 1.2545 252.1545 JP ASSOCIA
100 250.9000 1.2545 252.1545 JP ASSOCIA
100 250.9000 1.2545 252.1545 JP ASSOCIA
25 250.9000 1.2545 252.1545 JP ASSOCIA
5 250.9000 1.2545 252.1545 JP ASSOCIA
50 250.9000 1.2545 252.1545 JP ASSOCIA
50 250.9000 1.2545 252.1545 JP ASSOCIA
500 250.9000 1.2545 252.1545 JP ASSOCIA
25 250.9000 1.2545 252.1545 JP ASSOCIA
25 250.9000 1.2545 252.1545 JP ASSOCIA
20 250.9000 1.2545 252.1545 JP ASSOCIA
25 250.9000 1.2545 252.1545 JP ASSOCIA
50 250.9000 1.2545 252.1545 JP ASSOCIA
NetAmt: 582, 476.8950Dr NetQty: 2310(B)
NetRate :252.1545

It is rediculous to see that selling excess shares ( shortsell ) at
lower price and buying at higher price without
the customer knowledge. Updation of the selling and buying in the
account has to be reflected immediately in the database
either it is from branch office or headoffice. I[censored]pdation of the
account is not happened from Branch office to head office
is not the customer problem . India Infoline has to take the total
responsibility for the incident happened now.
I need proper justification and need to refund the entire money the
shares of 2310 nos which is sold and purchased with
higher rate.

I have good faith on the company for doing business. After this
incident I am really afraid to do business. I expect the
reply with in 24 hrs and refund the money of RS 474970.65 which was
sold at the rate of Rs 205.6150. I am not responsible
for the share which is purchased at Rs 252.1545

If I have not received any reply from your end I have forced to go
leagel actions.

Sir,
I am a small investor, and have an online treding account with INDIAINFOLINEBuilding No.-24, 1st Floor, Nirlon Complex, Off.Western Express Highway, Goregaon(E) . Mumbai-400063(sebi reg.no.-INB[protected].
ON 21/11/07 at about 9.56 a.m.I placed an order to buy 3 shre of BHEL at a price of 2635 against my cash margin of Rs.8019(Rs. eight thousand nineteen only).due to mistake I put 2635 at the place of quantity, and their system instantly brought 2635 no. share of Bhel at cost of about 70, 000, 00.00(seventy lakhs) (trede no.-12017 to12066).Naturely I thought that this is a technical mistake and would rectify in due time.But without rectify this mistake they sold this huge amount of share in lower pricce at 14;41 PM on the same day at Rs.2492(avg) (Trede no:-2300784 to2449619).now they claim
Rs. 384466(Rs.three lakhs eigthty foir thousand sixty six) .
I cannot understand that without sufficient margin why they allow me such tredes.
I request you to guide and save me from this huge obligation.
thanking you,
yours faithfully, JAWHARLAL BANERJEE
751/1, ASHOKENAGAR
P.O.ASHOKENAGAR.
DIST NORTH 24 PARGANAS
PIN-743222
[protected]

After my last mail on issues with my account with 5 paisa I didnt receive any reply from India Infoline. Seems like they didnt have any more excuse.

Yesterday they sold all my shares without even informing me. I had 14 shares of BGR Energy, 16 of Reliance Power through IPO that I had fully paid for these shares. 50 DLF and 100 MTNL in the same account. Ths had happened in the past and that time they said this will not be repeated.

Praveen
[protected]
----- Forwarded Message ----
From: Praveen Gupta <praveen.gupta.[protected]@hewitt.com>
To: [protected]@indiainfoline.com
Cc: [protected]@5Pmail.com; [protected]@bseindia.com; [protected]@5Pmail.com; [protected]@yahoo.com
Sent: Tuesday, 6 November, 2007 8:26:13 PM
Subject: Fw: New Investor terminal


Hi,

I received couple of calls from your chennai office around 3-4 weeks back. I havent heard anything since then.
Could you please update me on this.

Thanks
Praveen

----- Forwarded by Praveen Gupta/Gurgaon/Hewitt Associates on 11/06/2007 08:24 PM -----
Praveen Gupta/Gurgaon/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
09/18/2007 07:50 PM


To [protected]@indiainfoline.com
cc [protected]@5Pmail.com, [protected]@bseindia.com, [protected]@5pmail.com
Subject Re: Fw: New Investor terminalLink






Hi,

Despite frequent reminders I am not getting any satisfactory reply from the company. It seems there is only Relationship Manager who is driving the company and if he goes wrong nothing can be done to resolve the issue.
This is what your RM communicated to me when I raised this issue with him.

1. Earlier he said IIL Bombay office is causing the delay and they have not updated my records with brokerages we agreed on even before my first transaction.

2. After few days he said he was on leave and also he was looking for a job so could not focus on his work (which impacted my account as well).

3. Then he informed me that he was joining some other company (Religare Securities) as he was frustrated with IIL management which was also the reason for irregularities in my account. He asked me to join Religare and promised me good brokerage.

During all this conversation I was constantly in touch with IIL but nothing happened. It seems 3rd reason he gave me is correct.

I cant even imagine how come your management (info or hr mail accounts) were continually asking me to contact RM despite the fact that he is one who caused all this.

I found this grievances mail account from your website and thought of giving it a try.

Waiting for your positive response.

Thanks,
Praveen
[protected]



"[protected]@5Pmail.com" <[protected]@5pmail.com>

09/05/2007 06:27 PM


To Praveen Gupta/Gurgaon/Hewitt [protected]@Hewitt Associates NA
cc
Subject Re: Fw: New Investor terminal








Dear Sir,

With regards to your mail, please note that we have intimated your query to your Relationship Manager Mr.Suresh and he would get in touch with you shortly.

We request your kind co-operation till then in this regards.

Assuring you of the best of our services at all times. Please get back to us for any clarifications.

Warm Regards,

Vikas





CASE :- 2501799

Hi,

Is there any update on this?

Thanks,
Praveen

----- Forwarded by Praveen Gupta/Gurgaon/Hewitt Associates on 09/05/2007
01:40 PM -----

Praveen Gupta/Gurgaon/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
09/03/2007 05:31 PM



To
"[protected]@5Pmail.com" <[protected]@5pmail.com>
cc
[protected]@indiainfoline.com, suresh.[protected]@indiainfoline.com,
[protected]@indiainfoline.com
Subject
Re: Fw: New Investor terminal





Hi Vikas,

Does this mean India Infoline is not responsible for what your
Relationship Manager promises to customers? Or in other words your RM's do
not represent IIL?
If thats true and IIL does not follow any business ethics then please
close my account and let me know how can I transfer my money back to my
bank account.

Thanks But No Thanks,
Praveen




"[protected]@5Pmail.com" <[protected]@5pmail.com>

09/03/2007 02:40 PM



To
Praveen Gupta/Gurgaon/Hewitt [protected]@Hewitt Associates NA
cc

Subject
Re: Fw: New Investor terminal







Dear Sir,

We regret for the inconvenience caused to you.

With regards to your mail, please note that your account with login id
PGUPTA78 is mapped under our TT Advance terminal. Further note that we
have provided you the download rights of TT Advance terminal and you would
be able to download the same on your office computer. Kindly follow the
following instructions to install the new Trader Terminal Advance from the
following link - www.5paisa.com/download/login.asp.

1. If your operating system is Windows 95 then this software will not work
on your machine. You will have to upgrade your operating system.

2. It is essential that you have Internet Explorer 5.5 or higher for using
TT Advance. If your operating system is Windows 98 or Windows 2000 then
your system will not have the .NET Framework 2.0 installed. You can either
get the...NET Framework 2.0 downloaded or have your hardware engineer
install the same for you.
On Operating system Windows 2003 machine you don't need to do anything
other than simply downloading the exe and running it.

3. On Windows XP make sure that you have Framework 2.0. If you have not
patched up your operating system or updated Framework, you will be
required to do so now. You could have your hardware engineer help you with
the update and/ or patch.

4. Once you have successfully installed Framework 2.0 or have established
that you have the right version of Framework running on your system the
downloaded exe will run without any need for set up or any additional
tasks.

If you work on proxy settings, you will need to contact your technical
team and ask them to open the following 3 ports:
1.10116 2.25000 3.25002

Kindly note that we have placed a request in your account and the TT
Advance password would be shortly sent via SMS on the mobile number
mentioned in the document. We request you to login with the new password
sent to you.

Your brokerage structure is as follows:

Trading brokerage- 0.10%
MPS- Trading - 5 paisa
Delivery Brokerage- 0.50%
MPS- Delivery - 5 Paisa
F&O - 0.10%

We request you to co-ordinate with your Relationship Manager Mr.Suresh
Gupta regarding your brokerage issue as he would be able to assist you
better in this regards.

We request your kind co-operation till then in this regards.

Assuring you of the best of our services at all times. Please get back to
us for any clarifications.

Warm Regards,

Vikas





CASE :- 2501799

Hi,

Could you please look into this matter?
I am really frustrated with the way IIL is dealing since beginning.
I would really appreciate your prompt response.


Thanks,
Praveen

----- Forwarded by Praveen Gupta/Gurgaon/Hewitt Associates on 08/30/2007
03:28 PM -----

Praveen Gupta/Gurgaon/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
08/30/2007 01:09 PM



To
[protected]@5Pmail.com
cc
[protected]@yahoo.com, [protected]@indiainfoline.com
Subject
Re: Re: Re: Re: New Investor terminal





Hi,

Is there any update on this?

Thanks,
Praveen




Praveen Gupta/Gurgaon/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
08/29/2007 03:27 PM



To
[protected]@5Pmail.com
cc
[protected]@yahoo.com, [protected]@indiainfoline.com
Subject
Re: Re: Re: Re: New Investor terminal





Hi,

I have been facing diffficulties in operating my trading account since
beginning. The services provided by IIL is pathetic and if it remains the

same way I may not want to refer IIL to anyone. I have to call them up
everyday to get the status but worst part is that there is no progress at
all. These are the open items i have been discussing with IIL but are
still open

1. I was told that the brokerage on all trading would be 3 paisa intraday
and 20 paisa interday(delivery) but I ma being charged 50 paisa. I wasnt
even aware of this until I received delivery report 2 days back.
2. You software doesnt work on my office network. May be required ports
are blocked.

Please do the needful asap.

Thanks,
Praveen
[protected]




Praveen Gupta/National/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
07/16/2007 06:38 PM



To
"[protected]@5Pmail.com" <[protected]@5pmail.com>
cc
[protected]@yahoo.com
Subject
Re: Re: Re: Re: New Investor terminal





Hi,

Thanks for the reply.

I asked for an online trading account from your representative. Please
change this to an online account or let me know if there are any charges
to convert this to an online trading account.

Thanks,
Praveen




"[protected]@5Pmail.com" <[protected]@5pmail.com>

07/16/2007 06:04 PM



To
Praveen Gupta/National/Hewitt [protected]@Hewitt Associates NA
cc

Subject
Re: Re: Re: Re: New Investor terminal







Dear Sir,

Thanks for mail.

With regards to your mail, kindly note that your account is active with
the login id PGUPTA78 and mapped under offline trading, thus you would not

be able to trade online.

Further note that the password which you received is a ledger balance
password through which you can view your ledger balance online by visiting

our website www.trade.indiainfoline.com.

Note that if you wish to mapped your account under online trading, kindly
let us know the terminal under which you wants us to mapped your account
so that we could do the needful from our end.

Assuring you of the best of our services at all times. Please get back to
us for any clarifications.

Warm Regards,

Nishant





CASE :- 2469996

Hi,

I confirmed the login id and its the same LEDGER. My Demat client id is
11762840.
Please do the needful asap as its already too late.
Let me know if you need further information.

Thanks,
Praveen




"[protected]@5Pmail.com" <[protected]@5pmail.com>

06/25/2007 11:09 AM



To
Praveen Gupta/National/Hewitt [protected]@Hewitt Associates NA
cc

Subject
Re: Re: Re: New Investor terminal







Dear Sir,

Thanks for mail.

With regards to your mail, please note that the login id mentioned by you
is invalid. Further, we request you to mail us your correct login id or
demat account number so that we can do the needful.

We request your kind co-operation till then in this regards.

Assuring you of the best of our services at all times. Please get back to
us for any clarifications.

Warm Regards,

Vikas





CASE :- 2469996

My login id is LEDGER.

Thanks,
Praveen




"[protected]@5Pmail.com" <[protected]@5pmail.com>

06/23/2007 06:06 AM



To
Praveen Gupta/National/Hewitt [protected]@Hewitt Associates NA
cc

Subject
Re: Re: New Investor terminal







Dear Sir,

Thanks for mail.

With regards to your mail, we request you to kindly specify your Login Id,



so that we could assist you in this regards.

Assuring you of the best of our services at all times. Please get back to
us for any clarifications.

Warm Regards,

Binal



CASE :- 2469996

Hi,

My full name is Praveen Kumar Gupta... but I believe this account was
opened with Praveen Gupta (not sure). I am in US and do not have access to




the papers I received from 5paisa. You also check the cell number.

Thanks,
Praveen Gupta




"[protected]@5Pmail.com" <[protected]@5pmail.com>

06/22/2007 12:47 AM



To
Praveen Gupta/National/Hewitt [protected]@Hewitt Associates NA
cc

Subject
Re: New Investor terminal







Dear Sir,

Thanks for mail.

With regards to your mail and as per your query kindly note that we are
not able to trace the details of your account on the basis of the
information provided by you.

Thus we request you to kindly provide us your demat account number or your




entire name [including middle name] with which you had opened the account
with us, which could guide us in tracing your account status and login id
and revert accordingly.

Assuring you of the best of our services at all times. Please get back to
us for any clarifications.

Warm Regards,

Vikas





CASE :- 2469996

Hi,

I have opened an account with 5paisa and I received login and password. On





your website it asks for PIN alongwith login and password which i never
received.
Please let me know how to generate this PIN.

Thanks,
Praveen Gupta
[protected]

This is regarding a fund tranfer amount of Rs. 10,000 made to indiainfoline a/c (my a/c in indiainfoline) on Jan 23, 2008. i have alredy approached indiainfoline inthis regard.

My banker is saying that such amount was transfered to indiainfoline successfully. where as my a/c in indiainfo is not showing such amount till date. When i approached indiainfo people they asked me about scanned copy of my bank statement.

i have sent all the mails which i received from my banker regarding such transaction.

A month passed by and there is no proper response from indiainfoline people. i sent no. of mails to them in this regard. but no response till date.

can any body tell me what i should do or whom i should approach in this reagard.

shashank Y.

My login id is :SRIANR37

I had applied for change of address more than 3 months back with a proof of address and no action was taken.

I had resubmitted another application with proof 15 days back through their Salem office with noresult so far.

my account still shows old address and I will be missing Dw s as well as mails

immediate action required

To
Karvy Computershare Pvt Ltd
Unit Reliance Power-IPO

My bid cum application for Reliance Power IPO is 14988821 and 1 4988822.
I had applied for 225 shares each Rs 25875/- in both the applications amounting to Rs 51750/- .
Atleast 15 shares each need to be allocated but no shares are allocated to me. Could I know the reason for non allocation.
Apart from this the money also has not been refunded to my Saving Bank Account even after the IPO is listed.
Could i get some clarification on this.

Details of payment information
1) Chq no 905264 dated 15-jan-2008 Saraswat Bank a/c 9543 Amount 25875/- (Chq cleared on 18-jan-2008)
2) Chq no 905285 dated 15-jan-2008 Saraswat Bank a/c 11713 Amount 25875/- (Chq cleared on 18-jan-2008)


Regards,
Nitin Borkar

Dear Zurica,

I hope that you are aware of the past so many concerns I have raised. Is it professional on your part to simply communicate me about the status of the Reliance Power and simply IGNORE the other issues. How on this earth could you still copy paste the line "Assuring you of the best of our services at all times. Please get back to us for any clarifications?"

I won't accept any more of this and for the last time requesting you to fix-up an appointment for me to discuss over all of this with your MD failing which I'm open to resort to take an appropriate legal action which does include cheating on your behalf to not offer the full range of services as offered (if only you could bother to read all my mails earlier). I've got all the necessary proofs with me and please be warned that by simply ignoring you are deteriorating the relationship and the trust I had put in you.

Till now, I've lost ample time and money (I mean the opportunity cost of not having an alternate alliance with another broker and not being able to utilise trading in the market using your shabby services). I do hope that you are learned enough to understand what I mean here. I do look forward to hear from your MD today itself.

Ritesh


On Feb 11, 2008 7:41 PM, [protected]@5Pmail.com <[protected]@5pmail.com> wrote:


Dear Sir/ Madam,

With reference to your mail, kindly note that your account RITESH10 has been credited with 16 shares of Reliance Power.


Assuring you of the best of our services at all times. Please get back to us for any clarifications.

Warm Regards,


Zurica Miranda

Request you yet again to fix up an appointment for me with your MD, a telephonic call will do. I am frustrated with my experience so far and would certainly seek to know his feedback as regards India Infoline's professionalism (or the complete lack of it). You have been simply ignoring all concerns raised by me so far and it's not helping the cause.
- Hide quoted text -



On Feb 11, 2008 12:49 PM, Riddhi <riddhi.[protected]@indiainfoline.com> wrote:

I will courier the CDSL statement which shows the Rpower allotted shares




From: Ritesh Garg [mailto:ritesh.[protected]@gmail.com]
Sent: Monday, February 11, 2008 12:36 PM

To: Riddhi
Cc: [protected]@5Pmail.com
Subject: Re: Re: Urgent: Please reply this time

Plz see the attachment. I hope I'm not wrong in my interpretation.

btw, isn't it very convenient for you to not even address the earlier mails with genuine points raised at the top of my voice/irritation?....Am wondering!

Plz note that I need to speak to your MD right now. Ignore this mail to your own peril.
On Feb 11, 2008 12:28 PM, Riddhi <riddhi.[protected]@indiainfoline.com> wrote:
16 shares has been allotted in your account……..n its showing in ur DP account….u can call on 40071000 n confirm the same.




From: Ritesh Garg [mailto:ritesh.[protected]@gmail.com]
Sent: Monday, February 11, 2008 12:16 PM
To: Riddhi
Cc: [protected]@5Pmail.com
Subject: Re: Re: Urgent: Please reply this time

One more feather in your cap!!

I do not see my Reliance Power share holding in my a/c now.

Do you guys do anything professionally AT ALL??? Will you bother to reply???

I might seem like a crying baby but am frustrated to the core and am trying to find a suitable contact in Media/judiaicry to expose this now. You might resort to not even acknowledge but please be assured that I'll keep you posted of my actions from now on.

All the very best.

Ritesh
On Feb 8, 2008 3:22 PM, Ritesh Garg <ritesh.[protected]@gmail.com> wrote:
Is anyone at India Infoline concerned about sending at least an acknowledgement to this mail or is it simply worth going to the trash? Either way, reply to me before the EoD today or I feel free to resort to any action I deem I should take.

Regards
Ritesh
On Feb 6, 2008 6:21 PM, Ritesh Garg <ritesh.[protected]@gmail.com> wrote:
HI Riddhi,

Thanks very much for doing some research for me in terms of identifying the way your website works. I'm surprised to observe that India Infoline doesn't provide its own staff basic minimum training so as to enable them in resolving genuine customer concerns/issues. To add to that I'm not even able to see my account information including the change of password shows how poorly constructed this website is. I can understand your embarassment and at the same time I'm once again forced to rethink whether my decision to start a relationship with India Infoline had any merits as I've lost considerable time while dealing with some of the very BASIC issues.

It would be professional on part of your senior management to address these concerns. I'm sure that given its lack of empathy, this lkind of business model wouldn't have lasted a single day in the western market and there would certainly have been numerous legal cases to sue such a company for its unprofessional attitude would have been lying.

It goes without saying that I had put my faith in your widely known and respected (?) organisation's capabilities in delivering me the best services. I'm splitting my hairs apart on not even being in a position to use it even after 3 months!!! I can see tall claims being made in the newspapers by your organisation but it must be a shameful scenario for your management (not you) and if they have any profesional respect, they must address it NOW without fail. I pity all other customers who have had to go thru this harrowing experience with India Infoline's services.

Regards
Ritesh
On Feb 4, 2008 6:04 PM, Ritesh Garg <ritesh.[protected]@gmail.com> wrote:
I just hope that you understand simple English, I'm sure I was lucid in explaining you my problem. !!!

On Feb 4, 2008 6:03 PM, [protected]@5Pmail.com <[protected]@5pmail.com> wrote:

Dear Sir/ Madam,

With regards to your mail, please note that the passwords that are sent via SMS would now expire, within 72 hours before which the same has to be changed by you through your terminal and thereafter the same would expire after 15 days.

Kindly note that if you forget the password or it expires, you could intimate us the same and a fresh product password for your account would be sent to you by us via SMS on your mobile number.

Please note that you would require TPIN (Telephonic Inentification number ) to place order through tradeline on[protected].

Assuring you of the best of our services at all times. Please get back to us for any clarifications.

Warm Regards,

Priya


CASE :- 109559

Hi Riddhi,


Just now I have received two messages from 5 HYPERLINK "http://paisa.com/" npaisa.com. The first one told me Product "IT" Password & PIN while the second told me the Password for the product "TPIN". I`m confused as to what does the second password mean & what is TPIN!



Anyway, I tried to login using the "IT" password & PIN. After successful login, I got a message that my password will expire in 3 days but surprisingly I do not have a change password link anywhere on the website. I do have a change password link for the normal login ID and password that you had sent to me earlier.



The whole above explanation should be able to indicate you that I`m utterly confused as to what to use for what 7 when!!!



It would be helpful if you could spend some time in explaining about all of them.



Regards,

Ritesh


On Feb 4, 2008 1:07 PM, Ritesh Garg <HYPERLINK "mailto:ritesh.[protected]@gmail.com" nritesh.[protected]@gmail.com> wrote:


Hi,

Haven`t heard from you on this! I`m unable to use my a/c and also the status of my IPO application for RPL (the only transaction I could manage to do) is not updated. It seems that Riddhi is not
On Feb 1, 2008 1:59 PM, Ritesh Garg <HYPERLINK "mailto:ritesh.[protected]@gmail.com" nritesh.[protected]@gmail.com> wrote:


I`m not able to use TTAdvance on my m/c owing to certain security firewalls (as told to me). How can I trade on your website? PLz guide me.

Regards
Ritesh
On Feb 1, 2008 1:50 PM, <HYPERLINK "mailto:[protected]@5pmail.com" [protected]@5pmail.com> wrote:


Dear India Infoline Customer,



As part of our ongoing endeavor to serve our customers, we are pleased to present you with the features available in TTADV- our advanced trading software.



Important features which are present in TTAdvance and that will help in market hours for analysis are:



1. Net position-This option will help to square off the position, if any during market hours.



2. P & L Summary-This option will show the Profit and Loss statement for the selected period.



3. Ledger-This option will help in viewing the ledger balance for the selected period without entering any password.



4. Zero Terminal-This option will help in market hours to confirm the trade execution.



All the above features are available under the ` Report Menu` or on clicking ` F3 button`.



5. Historical charts- This can be accessed by using Ctrl H. This option will help in viewing historical data and charts.



6. Reconnect-This facility is only provided in TTADV. Incase you are disconnected from the server there is no need to logout.This option is available under `File Menu`.


In case you need any clarification, please do contact us at HYPERLINK "mailto:[protected]@5pmail.com" [protected]@5pmail.com .



Warm regards



Manjiri Apte

Head - Customer Service

Dear Team,
The services o[censored]TI MF are not up to the mark.
I purchased a MF of amount 5000/- and it has been told that it will be invested in old UTI Infrastructure.
But after 15 days I came to know by your local MF office( Sanjay Place Agra) that it have been invested in NFO of NEW infrastructure fund.
It was a worst moment for me because I could not found my desired fund it has been assured by their officers that it would also give me good growth. He gave me Folio no.[protected]NFO Infrastructure Dec. 2007) could not give me print of statement due to printer problem.
After 20 days today when I requested them to provide my statement they told me that they have not authority to provide us the same. I mate with Branch Manager he told me that only discuss with out side people. After having some discussion I came back with this perception that they are not here for service are for puzzle the customer only.

Requesting to company please resolve issue and provide me statement of given Folio no.[protected] also trained your officers to better treat your respective customer.

Thanks & Regards
Harikesh Dwivedi
Area Manager (CS-Motor)
Mob.[protected]

I am getting error: interactive server not available. please relogin.
I tried many times calling CCARE. but they switch the phone from one another.
Many time we get busy.
I am trienig almost from one month.
till now i didn't get any solution.
my ID SVENU989.
If possible please cancel my demat account so that I can open with some others.

i am not received my tranfered 4000 rs from my citi bank to demate account i transfered 2 weeks back from my citi bank to indiainfoline demate account i dont know why it is not updated in my bemate account

TO, PHONE NO-+[protected]
THE PROPRIETOR/MANAGING DIRECTOR/HEAD DEPTT OF EXTERNAL AFFAIRS
INDIA INFOLINE LIMITED



RESPECTED
SIR,

I shall be highly obliged if you kindly allow me to express myself about your renowned

company. It is not only well-wishing advice but also it’s my humble appeal to you

that please keep your rapt attention to your company management. I am now telling

you like this sentences after getting a repulsive and non-sense dealings from your

employee. Whose name is Manoj Sharma and has already been appointed in your kolkata regional

office 1, shakespeare sarani,kol-17. A few months ago, he had approached me with a good suggestion

regarding investment and also committed with confidence that I could surely get at least 5% return

per month by utilizing my nominal investment.

Being a stock market employee he doesn’t know how to conceive the assumption about any stock or

share. When I had asked him repeatedly about my transaction then he used to avoid me.Now, I am

realizing that he may have secured his position by any political influence. At this moment, I pray to

you please don’t indulge to create any political environment among the employee of your company.

IN this regard, I want to inform you that recently I have drawn an apathy with the name of your

company. IN a consequence, I am seeking co-operation to change my naked impression about your

company infrastructure and also want to have a better response from you.

If I don’t get any response within 24 hrs from you, I will surely approach to SEBI with my complaints.

THE DP ID[protected],CLIENT ID[protected],I HAVE LODGED A COMPLAINT TO SEBI,IT’S MY

EARNEST REQUEST TO TAKE INITIATIVE AGAINST YOUR FRAUD

EMPLOYEE(MANOJ SHARMA) YOURS FAITHFULLY
SHOURYA MUKHERJEE

I had applied for Reliace Power IPO in part pay option and now indiainfoline has sent a mail that my application has been rejected due to technical reasons. This is the case with many other applicants who had applied through online method.

I would definately go to the court to seek compensation from these nonsense guys.

I 100% agree with the poor service by India Infoline. Even I am the victim of this company. I too want to sue India Infoline by approach consumer court and take severe action against it. Could anyone provide me with the required information to sue against India Infoline for cheating the public.

Regards,
Sushma

India Infoline deserve to be sued and penalised for poor service and cheating public. did you get any response for this complaint? Let me know how to esculate about this company to SEBI and consumer court if you have any idea.
Regards,
Sushma

Dear Madam/Sir,
Pl see below my letter addressed to INDIA INFOLINE for their malafied practices.
Regards,
Rani Garg
[protected][protected][protected][protected]-


Manager Customer Care
Infoline India
Bombay

Subject : Protest for not allowing clients for doing their business

Madam/ Sir,

My id is RANGAR73 and I work thru ttadv software. Today morning 24/01/08 at 10:00 AM my Open Margin was Rs 55135. This we view everyday before we start our terminal thru F3 function key.

To our surprise we see after some time at around 10:15 AM that our margin money had blocked by Rs 110640 whereas we had not transacted any business resulting negative balance which would give you an authority to square off our outstanding position without our consent. This is not fare. I protest this approach. Also I mention here that I had continuously tried to convince our RM at Delhi and also spoke to your Bombay office but no satisfactory solution.

It was after our hotted discussion with your officers they released only Rs 84865.

It clearly indicates that there is a malified intention in your system to kill the interests of small investor & have a option in your hands to square-off their positions as & when you wish to do so.

For your information I am attaching herewith Screen dump of my terminal showing Margin money status.

PL CLARIFY WHY MARGIN MONEY Rs 110640 WAS BLOCKED AND WHAT WAS ITS MOTIVE. WHO IS RESPONSIBLE FOR LOSES !!!

Rani Garg
ID : RANGAR73

Ph :[protected], [protected]

i want to open my new demad a/c. with indiabulls.

my name amaravadi ramakrishna

demat ac no -[protected]

kit and passwordso farnot received


plskindly look into the matter atthe earliest



with regards
amaravadi ramakrishna

i applied 3 weeks ago but do not any responce what is the problem why because late pls inform ok than q

i want to watch the market so i want my password

Sh. Deepak Arora age 24 yrs of India Infoline Pvt. Ltd. contacted me on phone to become my portfolio manager to manage my share trading account. I told him I was not interested. Thereafter, he pestered me till I finally gave in. He told me account opening was Rs. 5000/-. Thereafter, nothing else was required. After opening the account, he further pestered me till finally I gave in and put into my account Rs. 130,000/-.plus the initial Rs. 5000/-. I signed a lot of papers and in my ignorance may have made many mistakes.
2. Thereafter, telling him not to do anything as I would be away from Delhi for about a month and hence, would not be able to trade on my account.
3. On returning after a month, I discovered to my horror that there was a balance of only Rs. 30,000 in my account as Sh. Arora who had no knowledge or experience had been trading on my account by asking people in his office or in the corridor of his office building as to where to buy and sell and was continuously losing money in a sharply rising market Sensex going up from 12,000 points to 13,000 points during this period.
4. On confronting Sh. Arora, he said he would recover the money within a month. This did not happen and hence, I approached the manager of the branch, Sh. Ramashri Rai.
5. Sh. Rai then took over the account but the recovery over 2 months only brought the account to a balance of Rs. 40,000 and he also said he could do no further while the sensex continued to move upwards.
6. Fearing further losses, I closed my account and took back my Rs. 40,000 and started correspondence with the Head Office of the company.
7. I only got evasive answers and nothing conclusive in their mails and lot of time elapsed in this correspondence.
8. I was polite in my correspondence though, I was fuming inside in the hope that this company would see reason and make some effort in either trying to recover my funds or compensate me adequately for the torture that they had put me through but this was to no avail as they seem to have had no interest in either me, my funds or the future business with me. Their only interest seem to have been to make money in their commissions and to see that they would be able to train Sh. Arora who seemed to me to be semi-educated and knew nothing of the stock market. In the bargain, I lost a lot of money.
9. After much correspondence where the company was pretending that they did not know where Sh. Arora was as he had already been dismissed from their service and not knowing the where abouts of Sh. Rai who happened to be sitting as the Branch Manager in the Branch Office.
10. Having failed to make the company see reason, I threatened them with taking the matter to the authorities concerned and putting the matter on the internet, they sent me a mail stating that I should meet Sh. Rai in his office and he would sort out the matter.
11. I was quite elated hoping that the matter would be resolved, not realising that this was another ploy by the company to delay matters being a simple Senior Citizen of this country. I was again horrified at the attitude of Sh. Rai who told me that I could go and do my worst and he was not interested in my case.
12. I now came away and spoke to some of my friends who were actively involved in the Stock Market and told them the history of my case and under their advice I dispatched a complaint to SEBI. Apprising them of my complaint I am putting this on the net that in future no one is duped in this manner of their hard earned money in these highly inflationary times when people like us have no recourse or resource to raise funds so that we can keep reasonably well fed and housed during the so-called golden years of our lives. I would also appreciate if people who are reading this would mail me back and let me know about their experiences and advise as to what course of action one could take against corporations who deal with people in this allegedly fraudulent manner. I shall of course also try to take the matter to the consumer court as I have suffered extreme agony mentally.