India Post — Delay in delivery and no information after calling [protected]

Address:Thrissur, Kerala, 680307

I sent a parcel to Tanzania. The number is EL[protected]IN. These documents are very important for my job and it has to be reached in time. I called customer care [protected], they are so lazy to pick and if they pick they wont speak and hang up the phone. I feel regret of sending documents through india post office. You have to think that you people are playing with a good career and future of the people.
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Dear sir/mam

I am selected for post gds.
Pay scale is[protected]
.
Sir tell me total gross salary.
I ordered item through online shopping site and they updated tracking record, as I am checking from 12th August 2020 it is showing bagged in at Srinagar till date, as it has to be delivered at Bemina. Please help me to locate.

Track Details For : EH[protected]IN
I applied for ATM card which has not arrived yet

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