IndiaTimes.com Complaints & Reviews

I am bsnl user. My number is [protected]. I got 2 messages daily from 58888.I have already compaint and have not been stopped. please deactivate the service. thanks

The replacement for the faulty delivery against my order referred in subject mater has so far not been given. on 4th October, as per SMS received from AD-ishop, it was assured that the complaint shall be resolved within 5 days (The latest complaint registration no.is 1258016). So far I have not received any call from indiatimes.


When I call Customer care numbers [protected], the recorded voice keep telling that customer care executive shall shortly answer your call. However after waiting for upto 15 minutes (not less than 6 occasions), no one answers.These calls should be free but Indiatimes charge money for these calls also. It seems they are trying to make money by engaging customers on phone for long durations.

When I send e-mail on [protected]@indiatimes.co.in, it bounces off. No way you can contact these frauds.

I request you once look into the matter.

Regards
R S Barwal

my complain is against ONLINE INDIATIMES SHOPPING THOUGH READERS CHOICE.i ordered an e phone through india times readers offer costing Rs 9999 + some delivery charges telling that market value of this mobile is Rs 33000.i made my payment an waited eagerlyfor the mobille to be delivered at my home...after waiting for some days i recieved a parcel i opened it n was shocked to see the mobile it was 3rd class china mobile the cost of which may be around Rs 3000 apprx.whose is reallyvery bad in all its applications neither it touch screen works nor it has any battery back up. i made my complaint immediately after rieciving..its going to be a mnth now but no action has taken place...if we call no body picks the phone .now what shall we do ? all i can say we have been betrayed by INDIA TIMES SHOPPING....

Against order number[protected], I ordered a book+ DVD package over three weeks ago. The full amount Rs 999/- was charged to my credit card but no sign of the material. I called their customer care ecnter and a polite young man assured me that delivery would take place urgently. Thereafter...SILENCE ! They do not reply to e-mails.

I'm surprised as this is meant to be an affliate of the Times of India group.

HI
Details of the product that I ordered
Order Number : [protected]
Merchant Name and Number : Circonia(101603)
Item Number / Product Number : 2732724
Item SKU No : CH016
Item Title : Li Xin 5800 Dual Sim 3.0" PDA GSM Smartphone with TV
Complain ticket ID is - 1309 (Done by calling the customer support)

My Complain:
I had ordered the Mobile phone "Li Xin 5800 Dual Sim 3.0 PDA GSM Smartphone with TV".The Mobile that has been delivered to me dosent have TV feature.The Item that i booked had TV and many features like MP4 recording and 3GP player but these features were missing in the product delivered to me.So I want to return the Product back to Indiatimes.com and get the money back.This is the kind of cheating with customer and which cannot be tollerated.kindly take action immediately.
Its been more than 48 hrs since made the compaing by calling your customer service .No Action has yet been taken on my complain.

Regards

Rohit Prasad


Item Title : Li Xin 5800 Dual Sim 3.0" PDA GSM Smartphone with TV

please unsubscribe my account & never send me any sms after that.your link for unsubscribe is not working i dont want to waste my money

Dear Sir,

I have bought one year subscription of Retailer magazine from Indiatimes.com dated 23rd Sep 08, in last year, Order No.:[protected], Sub order no.: 1567698 with the cash payment. But till now I have only recvd 4 edition of the magazine out of 12 issues through out the year.. I have followed up with Indiatimes.com many a times and i have got 2 issues out of 4 after rigorous follow ups with them.. But rest month issues i followed up but could nt trace, as customer care people kept on asking for time and they followed up with the magazine but nothing came out. I am quite frustrated with the whole thing.
There are few things:
1. Indiatimes never follow up for there customer interest, they were not atall concern
2. The Retailer has no clue on there monthly issue regular prepaid customers
3. I followed up through out the year with Indiatimes.com. I spoke with different manager's and CCA's for the follow up, but no outcome and imagine i hvae to follow up for each month issues, that too after paying in advance.

Kindly suggest what can be done.. I have all the bills and some mails of follow up..

Awaiting a quick reply...

Regards
Sunil

Shopping.indiatimes.com is a fraud. The times of India is their mouthpiece who advertise everyday in their daily newspaper and do daylight robbery. My order[protected] placed last month for which they have collected the money did not send the products at all.
All my complaints have fallen into deaf ears and their service centre employees are all liers who never take complaints seriously. All is an eyewash.

While doing payment for my order at Indiatimes Shopping using my SBI Debit Card via ccavenue gateway, it showed "Payment Error". But the amount was charged from my account. So i decided to place a complaint through their customer care in email '[protected]@indiatimes.co.in'. But when i send a mail to this mail id, i immediately receive a automatically generated mail delivery failure message from their website. I was sending mail to this email id plenty of times. But no use.

Hi,

I made a purchas of vouchers from Indiatimes. Though the payment was clear still order was not delivered in 15days when I called up they said they require further 2 days to investigate but even after that no success. Just received call that we are issuing a Cift Card to you of same amout. My payment was lost and I didn't received my cash, as they said its against our policy. Second time again the same has been repeated, payment taken order not delivered in time. This time I their gift card.
Please suggest what action can be taken against Indiatimes Shooping in this regards.

Thanks
Nitin

Hi

I have ordered chocolate online from Shopping.Indiatimes.com on 28th July (order #[protected]. They failed to delivered chocolate and they themselves cancled my order on 18th August 2009. Now they are saying that they will not return the cash amount back instead they will give some gift card. If they are failed to delivered it they should return the money back in my account. Please help me in getting it.

Thanks,
Abhishek

Sir,
I informed u that i m purchase a Digital Camera on Rs.3650/- on Dt 10th Aug 2009,
but not yet despatched till now, delivery times maximum 7 Days,

hi, this is a compalint regarding your product.myself SHEEBA SAYYED.I HAD BOOKED A PRODUCT FROM INDIA TIMES SHOPPING BY SEEING ADVERTISEMENT IN MUMBAI MIRROR.MY BOOKING REFERENCE NUMBER IS-[protected]-.THE PRODUCT WAS DREAM COMBO OFFER.THE AMOUNT WAS 3, 699/- WHICH I HAD PAID BY CHEQUE.IN THAT DREAM COMBOM OFFER THERE WAS ABOUT MORE THAN 16 ITEMS OF REAL SHELL PEARL AS COMMITED BY COMPANY AS GIVEN IN THE ADVERYISEMENT BUT WE RECEIVED ONLY 7 REAL PEARL SETS AND REMAINING ITEMS ARE OF PLASITC ARTIFICIAL PEARLS . IN MUMBAI THE COST OF THAT ARTIFICIAL PEARLS SET IS NOT MORE THAN 15 RUPEES.AND THE PRODUCT WHAT U HAVE SEND IS OF VERY VERY CHEAP QUALITY WHICH IS COMPLETELY NOT ACCEPTABLE.AND ALSO I HAVENT RECEIVED ANY WARRANTY OR REPLACEMENT CARD.WHAT THE HELL IS GOING ON, I M NOW VERY DISAPPOINTED AT THE PRODUCT WHAT THEY HAVE SEND.IT DOESNT WORTH WHAT I HAD PAID FOR THIS PRODUCT.AS I WANT MY MONEY BACK.I HAVE ALREADY COMPLAINT IT IN THE COMPANY AND TALKED ON TOLL FREE NUMBER BUT THEY DIDNT GIVE ME ANY ANSWER RELATED MY MONEY AND DISCONNECTED THE CALL.INDIA TIMES SHOPPING IS NOTHING BUT MAKING CUSTOMERS FOOL AND ITS A FRAUD COMPANY I AM SURPRISED WHY GOVERNMENT ALLOW THEM TO CHEAT CUSTOMERS IN SUCH A GOOD WAY JUST WAITING FOR THE JUSTICE.LOST ALL THE HOPE FOR MY MONEY.AMD ALSO I WANT TO KNOW WHAT ACTION CONSUMER COMMITTEE WILL TAKE AGAINST INDIATIMES SHOPPING.

THANKS & REGARDS.
SHEEBA SAYYED
@ [protected]

I HAVE PURCHASED A MOBILE FROM INDIATIMES SHOPPING( www.indiatimes.co.in) VIDE ORDER NO[protected] IN AUGUST, 08 BY PAYING Rs6000/- WITH THEIR OFFER OF 50% CASH BACK BY WAY OF GIFT CERTIFICATES IN DENOMINATION OF Rs150/- OF TOTAL Rs3000/-.

BUT TILL DATE I.E AFTER 1 YEAR, I HAVE RECEIVED ONLY 5 NOS GIFT CERTIFICATE @Rs150/- I.E TOTAL WORTH Rs750/- ONLY VIDE THEIR EMAIL DT 26/09/08.

INSPITE OF OUR REPEATED REMINDERS EVERY MONTH THEREAFTER, BY EMAIL & BY PHONE IN CUSTOMER CARE NUMBER- [protected], THE COMPANY HAVE GIVEN THE BALANCE GIFT CERTIFICATES OF Rs2250/-, BUT HAVE SENT EMAILS DT 06/05/09 WITH PROBLEM RESOLUTION DURATION OF 5 DAYS. THIS TYPE EMAIL WAS ALSO RECEIVED 4-5 MONTHS BUT WITH NO RESULT.
IT SEEMS THEY ARE MAKING FOOL CUSTOMERS LIKE US, WHO CAN CONTACT THEM ONLY OVER PHONE OR EMAIL.
WE REQUEST YOU TO TAKE MOST STRICT ACTION AGAINST THIS TYPE OF FALSE COMPANIES, WHO CHEAT PUBLIC WITH FALSE LUCRATIVE ADVERTISEMENTS & SELLING LOW GRADE PRODUCTS.
AWAITING REPLY

I cancelled the order about 10-12 days ago.I received the Products soon after cancellation, I was advised by the executive that a courier Guy will come and take the delivered products away, which unfortunately did not work, noone ever came or enquired about it. The sub Order.However I didn't receive the Bangle set for which I paid for which the status was shipped.
Yesterday eve their was a deleivery made at my place but my name was on the box inside that the Invoice was at someone else's name.Jewel box was broken.This is not what I originally ordered.Hence I am highly dissatisfied with the procedure.

I send rakhi from sifymall(indiatimes) to haryana.First they send to jaipur and then resend to haryana.I placed an order well in advance and select a shipping date 30th july.On 1st August when i called them, they tell me that they send to jaipur when i tell them that karnal is in haryana not in jaipur they resend it to karnal.On 3rd, 4th i continuously called them to know the status, they said on 5th it will be delivered 100%. on 10th i again called them to ask why it is not delivered as yet.they says it returned back to us due to not find the address by courier company.Actually Aramex(courier company) dosent have a branch in karnal.They refund my money back by canceling the order but it is not the matter of canceling the order but it is the matter of relationship.

Hi,

We ordered a flower boquet on the occassion of my fiancee's birthday on 29th July 2009. The boquet has to be delivered on 30th July 2009. But today its 5th Aug 2009 and flowers are not delivered till date and there was no communication from Indiatimes shoppng regarding the delay.

Information about the online order are as below:

Product Name: Love Overdose
Product oerder number:[protected]
Oerder date : 29th July 2009
Order Delivery date: 30th July 2009

Please look into this matter.

Regards,
Sangh Priya Siddharth

I had made on order for online delivery of rakhi gift to my brother on 30/07/2009 and on 31/07/2009 some other procut has been delivered, since that day i am repeatedly making calls to customer care and writting mails 2-3 on daily basis but till date no action has been taken.

I told them that since this is a rakhi gift it will have no value if it reaches after rakhi, but they are in mood to listen and they take things so lightly that i am amazed. The esclation matrix MR KARN SINGH i thing is worst than every tele callers as even after making requst nothin has done.

I AM VERY ANGRY AND I WANT TO TAKE A LEGAL ACTION, BUT DONT KNOW HOW.

IF ANY ONE CAN HELP PLEASE LET ME KNOW HOW

To.

M/s Shopping .Times of India

Sir,

Sub- Order No.[protected]/23509

Ref: Compalint No.1096860




Apropos, I would like state the following facts that, Order for two items


Shaper cum pwister which is costing Rs, 2999/-+ delivery charges of Rs, 250/- which I have recieved the item


2) AB shaper on the same Order No.[protected]/23509, and paid Rs, 2999/- + delivery charges Rs., 350/- together i have paid Rs.6598/-through Iternet through my credit card, which you have recived and confired. The second AB shaper is yet to be recived by me.


But on 19/06/09 at 10.40 AM, you have sent an SMS to me, statting that, you hvae shipped consignment which i ahve not recieved so far.


I am good old customer of your shopping division(Cell No.[protected] So far your maintianing good customer relationship and giving prompt and efficient sevices. What happend to you now, I feel there is some thing, You have meessed it up, Not albe to solve it. This shows that you have the working paralatic syndrom, try to crue this syndrom and come back to your origainl position now i wannt that you should act and send me the consignment caotaining the AB Shaper.


Immediate action in this matter is highly appriciated.




Thanking You

Your's Sinceraly

N.Nagaraja Rao



NAGARAJA RAO N

110A 3RD MAIN

CIL COLONY

SANJAYNAGAR BANGALORE

560094

Your Cheque/Draft payment should be payable to;










FTV :24001:01:0906:396827

Cheque Number Telephone Number

Amount Enclosed (Rs.)

Bank and Branch

Res:

Mobile:

Please furnish your name^a_nd contact phone auniher-wilfa STCt codeon reverse of the chetpte /130: [tease ttetacfl tttts coupon aricr send with payment to Card Division at the above address.







CARD DIVISION, R.B. & S.WING Naveen Complex, 14, M.G. Road, Bangalore - 560 001. Email; [protected]@canbank.co.in web http://www.canarabank.com

NAGARAJA





Credit Limit 25000.00
•Available Credit Limit 18402

Statement Period 21/05/09 to' 21/06/09
Statement Date 22/06/09
Payment Due Date 10/07/09
•Available Cash Limit

10000'"





Amount (Rs.)


Sale Date Reference Number Activity Since Last Statement

23/05/[protected] Times Internet Ltd., DEL in 6598.00

Rupees 6598.00 will be debited to your a/c 5500 with Our BANGALORE I I Sc branch on 10/07/09







--- On Wed, 7/1/09, Nagaraja Rao <[protected]@yahoo.com> wrote:


From: Nagaraja Rao <[protected]@yahoo.com>
Subject: Order Shipped is not yet reached
To: abhishek.[protected]@gmail.com
Date: Wednesday, July 1, 2009, 9:40 AM









--- On Tue, 6/30/09, Nagaraja Rao <[protected]@yahoo.com> wrote:


From: Nagaraja Rao <[protected]@yahoo.com>
Subject: Re: Your Order Is Shipped
To: [protected]@timesgroup.com
Date: Tuesday, June 30, 2009, 10:32 AM



Date: 30/06/09










To.

M/s Shopping .Times of India




Sir,




Sub- Order No.[protected]/23509

Ref: Compalint No.1096860




Apropos, I would like state the following facts that, Order for two items


Shaper cum pwister which is costing Rs, 2999/-+ delivery charges of Rs, 250/- which I have recieved the item


2) AB shaper on the same Order No.[protected]/23509, and paid Rs, 2999/- + delivery charges Rs., 350/- together i have paid Rs.6598/-through Iternet through my credit card, which you have recived and confired. The second AB shaper is yet to be recived by me.


But on 19/06/09 at 10.40 AM, you have sent an SMS to me, statting that, you hvae shipped consignment which i ahve not recieved so far.


I am good old customer of your shopping division(Cell No.[protected] So far your maintianing good customer relationship and giving prompt and efficient sevices. What happend to you now, I feel there is some thing, You have meessed it up, Not albe to solve it. This shows that you have the working paralatic syndrom, try to crue this syndrom and come back to your origainl position now i wannt that you should act and send me the consignment caotaining the AB Shaper.


Immediate action in this matter is highly appriciated.




Thanking You

Your's Sinceraly

N.Nagaraja Rao.

--- On Fri, 6/19/09, [protected]@timesgroup.com <[protected]@timesgroup.com> wrote:



From: [protected]@timesgroup.com <[protected]@timesgroup.com>
Subject: Your Order Is Shipped
To: [protected]@yahoo.com
Date: Friday, June 19, 2009, 10:32 AM


ORDER SHIPMENT MAIL

Dear N

This is to inform you that we have shipped the following order numbers:
Order Details
Order Number
Products
Amount

[protected]
Free Lunch Box On Purchase By Credit Card - 1/1_23rd May(CreditCard/EMI/ITZ)


0.01

[protected]
Stepper N Twister + Free Power Saver Worth Rs.2000/-1/1_23rd May(SELFCOD/EMI/ITZ)(Sub - 3)


2999.00




Billing Address AMBUJA 110 A, 3RD MAIN CIL COLONY SANJAY NAGAR BANGLORE 560094


Please quote the order number in all your correspondence.
Thanking you for shopping at http://www.shopping.indiatimes.com

If you have any ideas, suggestions or any grievances, feel free to send your feedback at http://www.feedback.indiatimes.com . Your feedback will help us to serve you more effectively.



You can also dial our Customer Care Numbers for any customer support issues between 8:00 AM to 8:00 PM Rajasthan Gujarat Punjab & Chandigarh Delhi & NCR Karnataka Andhra Pradesh Mumbai
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[protected][protected][protected][protected]

Dear Sir/Madam,

Ref: Indiatimes Order No.[protected], Sub Order No. 1999888

I write this mail with the trust and confidence that this forum will penalize Indiatimes Shopping for the issue posed to me and the mental agony I was subject to. The whole issue stems from the fact that Lufthansa's air miles redemption partner, Indiatimes Shopping dealt my order with a high-handed and monopolistic approach. As a result of this, I have lost 27, 941 miles, wasted a lot of my valuable time and taken a lot of mental stress.

To quickly summarize the whole issue

1. I placed an order with Indiatimes Shopping for a Blaupunkt Kingston MP47 Car Stereo on 1st April 2009 by redeeming 36, 000 Lufthansa miles, which got debited from my Miles and More account online.
2. As per Indiatimes Shopping website, the product would be delivered in 5 working days. However, I did not receive any call or email from Indiatimes on my order inspite of 5 working days having passed.
3. So, I called Indiatimes customer care to check on my order and they informed me that the payment is being verified. Till date, I did not understand what does Indiatimes need to verify when the necessary miles (36, 000) for the product was debited from my account online on 1st April 2009.
4. Since then, with lot of patience I kept calling Indiatimes customer care every now and then to check on the order until I was told on 17th April 2009 that the payment got verified.
5. Now that the payment was verified, I called Indiatimes again to check when I would receive my product. I was again given a false commitment that the product would be delivered in 5 working days from 17th April 2009, which again did not happen.
6. I had to follow up with Indiatimes again as the commitment was not kept.
7. Subsequently around 27th April, Indiatimes customer service personnel called me and informed that the product is being despatched.
8. However, around 28th/29th April, another Indiatimes customer service personnel calls me and informs that the particular product is not in stock and hence I will have to cancel the order. I did not agree to this because they had already taken a month to process and finally ask me to cancel, which was not acceptable. By this time I was starting to lose my patience.
9. Finally on 30th April 2009, I receive a shipment from Indiatimes and I was relieved that this nightmare is finally over.
10. The relief was only short-lived until when I opened the package and to my shock, they had sent a Blaupunkt Milano MP 26 model, which does not have a frontal USB port. Moreover, this particular piece was an old stock and the package was in tatters.
11. I immediately called and blasted Indiatimes. All they had to say was, return the product and cancel the order. On my insistence that I will not cancel the product and I need the specific model published in the shopping website i.e. Blaupunkt Kingston MP 47, they asked me to write in a complaint mail.
12. So I spent hours (just like what I'm doing writing this mail) narrating the issue.
13. Subsequent to my complaint mail, I received calls from Indiatimes customer service personnel coercing me to cancel the order, which I did not agree to. I told them that it was their fault to have listed a product which was not in stock and the worst part informing the customer about the same after a month.
14. While the excuse from Indiatimes was that the product is not in stock, the said product was never removed from the website. When I asked Indiatimes about the fact that the product is still listed, I was given a very casual answer that it is managed by some other team and it would be removed shortly. Till date, it has not been removed. Isn't this UNFAIR PRACTICE? You can check their website at http://shopping.indiatimes.com/ism/faces/tiles/search.jsp?q=blaupunkt&catego...⇄
15. I was driven so much to my wits end that I asked Indiatimes to beg, borrow or steal and send me the published product.
16. Subsequently, I calmed down and in order to resolve the issue amicably, I gave Indiatimes the option to provide me an alternate Sony product but even this request was not honoured.
17. I was finally coerced/forced to cancel the product as I had no other option and I did not want to take the wrong Blaupunkt Milano MP 26.
18. As per Indiatimes procedure, I returned the product and the same was received by them in good condition on 17th June 2009.
19. The 36, 000 miles were credited back to my Miles and More account on 19th June 2009.
20. While I was planning to take this issue against Indiatimes with the consumer courts / forums in India, I was clueless how to redeem the re-credited miles because there is no other option than going back and redeeming at Indiatimes, which I'm skeptical to do after this bad experience.
21. In the interim, Miles and More has debited 27, 941 miles on 1st July 2009 with narration "Unused award miles".

I'm also attaching the entire mail communication with Indiatimes and related documents on this issue for your perusal.

I'm sure you would acknowledge without doubt, the fact that Indiatimes has dealt with me with a high-handed and monopolistic approach. In the whole bargain, I have lost 27, 941 miles and my valuable time in addition to the mental stress I have been subject to.

I have written separately to Lufthansa to re-credit the 27, 941 miles.

As compensation for the treatment meted out to me by Indiatimes Shopping, I request this forum to direct Indiatimes Shopping to send me a brand new Blaupunkt Kingston MP47 with the free tweeters as listed in the website and Rs. 100, 000/- for my valuable time and the mental agony/stress that I was subject to.



Regards,

Sheik