IndiaTimes.com Complaints & Reviews

I have placed an order for a Car Stereo against your ad in the Nav Bharat Times around December 20, 2010. As per the advertisement, you have offered a Car Stereo for INR 999 against the MRP of INR 3999 and were supposed to have the following features.
 MP3/MP4 player.
 USB and MMC support.
 SD Card support.
 FM.
The product was delivered to me on January 12, 2010. Although, the mentioned features are printed on the cover -box of the delivered product but the product does not have a CD drive and thus, cannot support MP3/MP4. Besides this, the actual product delivered stands neither close to the one shown in the ad printed in the news paper nor on the cover-box of the product.
Further, would also like to mention that promises made regarding the quality and features of the product now sound false.
Nevertheless, the product delivered to me for INR 999 against the printed rate of INR 3999 seems so locally made and is actually available in the market for INR 600. Having said that, I don’t mean to challenge the pricing and have a propensity to pay much more than that but for me trust and the quality is what matters. Please note that an original car stereo of SONY is available for INR 3950.

I am a regular customer of Indiatimes and have bought other product as well. The same is absolutely good and the quality is appreciable but this time the experience is quite upsetting.
Would request to please look into the matter and arrange to replace the product as per the product shown in the picture and the features mentioned in the news paper ad. Please emphasize on quality.
Considering the trust I have in India Times Shopping; look forward to a favorable response and immediate action. Would further request for an update on my complain as the product had already been collected from my place on January 18, 2010.

Dear Concern

this is in reference to the below mentioned mail. yesterday (18th January 2010) my mobile was sent to Texnix for repair and today i got a call from Mr.Kishore Mulani stating that my mobile cannot be rapired under warranty as they have found moisture on to the pannel. i would like to bring to your kind notice that my mobile was send for repair on 3/12/2009 for the first time when i found that the same problem is there and the same was communicated to indiatimes on mail i got assurity from indiatimes that they will get the product repalced my mobile was sent back to the dealer on 21/12/2009. it was a surprise to me that mobile was not replaced and the same defective mobile was send back to me on 06/01/2010 stating that it has been repaired. i just want to ask management of Indiatimes times if they cannot stay by their commitment why do they assure anyone of replacement. stop making fool of others. it is nothing but you have been cheating people and playing around with the money From 3/12/2009 till date the entire management of indiatimes have been playing in words do not worry i will take my matter to press now. Everytime i was told that there might be problems of Alignment and it will be reactified very soon but today i was told that they have found water on the pannel i would like to state one thing that nobody is so fool that they will put their mobile on water.

Ajay Raturi

CC: - Copy of mail been forwarder to Indian Consumer Complaint forum
Copy of mail been forwarder to Indian Express


[protected][protected][protected][protected]
Subject: FW: Replacement Request
Date: Thu, 14 Jan 2010 12:12:49 +0530
From: [protected]@indiatimes.co.in
To: [protected]@hotmail.com
CC: [protected]@indiatimes.co.in; [protected]@indiatimes.co.in



Dear Mr. Raturi,





Order Number:[protected]



Order Date: 5th August 2009



Product: Blackberry Storm 9500 GSM Mobile Phone

Value: RS23589/



Merchant: Teknix



Warranty : 12 Months Seller warranty



Complaint received on 17/12/2009 regarding the non-functioning of product and accordingly we have forwarded the request to concerned department for replacement. Please note while inspecting the product it was found that the product doesn’t have any manufacturing defect and the minor issue could be repaired hence the same was done and working phone was returned to you.



Further please note that as per your tele conversation with our merchant Mr.Kishore Mulani, some resetting is required to be done on your phone which he is willing to do. Kindly let us know the convenient timing so that we may arrange the pickup of the phone for required adjustment.



Regards,



Indiatimes Shopping.





[protected][protected][protected][protected]


From: [protected]@hotmail.com
To: [protected]@indiatimes.co.in; [protected]@indiatimes.co.in
CC: [protected]@indiatimes.co.in
Subject: FW: Replacement Request
Date: Thu, 14 Jan 2010 06:03:50 +0000



Copy of mail been forwarder to Indian Consumer Complaint forum


Respected Sir,

it is surprising for me that nobody from indiatimes is bothered to take this complaint seriously and till date i did not get my money back. would require your interferance in this matter.

Regards


Ajay Raturi
[protected]


[protected][protected][protected][protected]

From: [protected]@hotmail.com
To: [protected]@indiatimes.co.in; [protected]@indiatimes.co.in
CC: [protected]@indiatimes.co.in
Subject: FW: Replacement Request
Date: Tue, 12 Jan 2010 18:45:33 +0000


Dear Concern

today 13th January 2010 at 4:55PM i have been contacted by Mr. Kishore, Owner of Teknix, he told me that he cannot get the product (Blackberry 9500 Strom) replaced but he can get my product (Blackberry 9500 Strom) repaired. after consultation with my lawyer he has simply denied the proposal for repair, as per commitment done by indiatimes in their mail they have assured me that they will go for replacement of the product. Kindly refund my money. please ensure that this is done on urgent basis. if money not being refunded will have to excilate this mail to some other channel.

CC: Indian Consumer Complaint forum

regards


Ajay Raturi
[protected]


[protected][protected][protected][protected]

From: [protected]@hotmail.com
To: [protected]@indiatimes.co.in
CC: [protected]@indiatimes.co.in; [protected]@indiatimes.co.in
Subject: RE: Replacement Request
Date: Tue, 12 Jan 2010 07:43:09 +0000

Dear Concern

As per my complaint no 90517. i was given an assurity that my product will be replaced my product i am finding it hard to understand that why again the same defective piece have been send back to me. it seems you are forcing me to go to consumer forum to file a case and then get all my rights. do something or be ready to face problems. Kindly refund me my money, i want my money back now without fail.

this is for your information that i have forwarded one copy to Indian Consumer Complaint forum. take this mail as final notice. if not been replaced in another 24 hrs will take the matter to press.

Ajay Raturi
[protected]




[protected][protected][protected][protected]


From: [protected]@indiatimes.co.in
To: [protected]@hotmail.com
Date: Tue, 22 Dec 2009 18:13:27 +0530
Subject: Replacement Request

We thank you for contacting Indiatimes Shopping.



With reference to your mail dated 19.12.09 for order no[protected],we would like to inform you that we have forward your request to our concerned department for product replacement. So kindly allow us 10 working days so we can able to revert you with better solution.We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.





For convenience please do not delete the interactions while replying.

Get every market update!
Log on to m.economictimes.com from your mobile.

DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains
confidential, copyright, proprietary and legally privileged
information.It should not be used by anyone who is not the
original intended recipient. If you have erroneously received
this message, please delete it immediately and notify the sender.
The recipient must note and understand that any views expressed
in this message are those of the individual sender and no binding
nature of the message shall be implied or assumed unless the sender
does so expressly with due authority of BCCL subsidiaries and
associated companies, Collectively Times Group.

I went for the Time of India readers offer during Diwali season 2009 for a car music player (Rs.999) + a Rs.1000/- which I can redeem for any item( thats the person confirmed me when I bough this over phone)
He also asked me to go a book membership offer (Rs.500 for membership + Rs.500 online-voichers which I can use to buy *anything* on indiatimes shopping)

To my surprise, I only received the product and noticed that the quality is so poor( so even if I excuse this), the complaint which I am bringing out here - is that they did not send the Gift-vouchers for more than 1.5 months and after repeated calling they gave me the coupons ( and still have not received the Book club membership login detaills ), but alas - these coupons of worth Rs.1500/- is not something like what they told (purchase anything online) - they have a dedicated select items and the coupons are valid only for them !! ( and you know - all these items are Rs.10000+ !!! ) ...You can imagine the way people get cheated by offering worthless product and forcing you to buy more worthless things. This will be my first and last trial with Time of India readers offer or shopping.indiatimes.com .. Will never ever try this out.

Just bringing it out here - so that people are cautious about such cheating, and don't get carried-away by the offers and mention they make.
In my opinion , futurebazaar.com is far far better and I would purchased around Rs.20K worth of stuffs online over a period of time and have never faced such issues.

( the email logs and order details with indiatimes-shopping are herewith attached below )
++++++++++++++++++++++++++++++++++++++++++++


On Wed, Dec 16, 2009 at 6:28 PM, prabhu raj <[protected]@gmail.com> wrote:

> Thanks for excellent follow-up on this. There were a couple of serious lapses,
> 1) I was clearly told on the phone when I placed the order[protected]
> and[protected] that the GC can be used for any product on the site..
> 2) Now you tell me its limited choce and that too choices completely
> un-usable...
>
> FYI -- I have still not received neither my login for book club
> membership nor the GC for order#[protected]!!
>
> I am completely frustrated with my experince with indiatimes -- that I
> will never ever take any product even if you have to give it free
>
> -prabhu
>
>
>
>
> On Wed, Dec 16, 2009 at 4:09 PM, ICARE <[protected]@indiatimes.co.in> wrote:
>> Dear Mr. Raj,
>>
>> We thank you for contacting Indiatimes Shopping.
>>
>> We would like to inform you that for order no[protected], kindly check below
>> mentioned details for the same:
>>
>> GC Number: GC[protected]
>>
>> Total Amount: 1000.00
>>
>> GC Expiry Date: 18-Feb-2010 23:59:59
>>
>> Kindly check below mentioned link:
>>
>> http://shopping.indiatimes.com/ism/faces/tiles/catalogue.jsp?catalogueID=2037685...⇄
>>
>> We thank you for your time and patience. We value you as our customer and
>> your satisfaction is of most important to us.
>>
>> For convenience please do not delete the interactions while replying.
>>
>> With regards,
>>
>> Simran Preet - Customer Service
>>
>> Indiatimes Shopping
>>
>>
>>
>>
>> Get every market update!
>> Log on to m.economictimes.com from your mobile.
>>
>> DISCLAIMER AND PRIVILEGE NOTICE: This e-mail message contains
>> confidential, copyright, proprietary and legally privileged information.
>> It should not be used by anyone who is not the original intended
>> recipient. If you have erroneously received this message, please
>> delete it immediately and notify the sender. The recipient must note
>> and understand that any views expressed in this message are those
>> of the individual sender and no binding nature of the message shall
>> be implied or assumed unless the sender does so expressly with due authority
>> of BCCL subsidiaries and associated companies,
>> Collectively Times Group.
>>
>
>
++++++++++++++++++++++++++++++++++++++++++++++

+++++++++++++++++++++++++++++++++++++++++++++++++++


On Sat, Nov 21, 2009 at 12:15 PM, prabhu raj <[protected]@gmail.com> wrote:
> Hi,
> < Its been more than a month after the order was placed and I have the
> following complaints,
> - Book Club membership (order2 #[protected] login not received.
> - GC for Rs.1000/- order#[protected] & GC for Rs.500 for
> order#[protected] are not yet received even after 20 days after product
> delivery.
>
> Order details below:
> order1 #[protected]
> Product# Branded Car Music System + Free Trendy Watch + Free
> Indiatimes GC Of Rs.1000/- 1/1_24th Oct(CC/ITZ) --- 999.00
>
> order2 #[protected] : Not yet received the book club membership login
> details; as well not received the Indiatimes GC Of Rs. 500/-
>
> Its also more than 35 days after the order is placed!!
>
> When will I receive this ? Why is it so much of a delay ?
> Can you please look into this concern and resolve ASAP.
>
> Thanks
+++++++++++++++++++++++++++++++++++++++++++++++++++++++

I purchased a 8GB Pen Drive Camera from IndiaTimes vide order no:[protected]
for Rs.1399. I received a faulty product which was not working. I contacted the company which had couriered it, they asked me to send it to them saying they would replace teh same. I spent on courier charges to courier it to them and after that I never received a replacement.

IndiaTimes Customer service email returns emails `undelivered'. The Customer Service Officer's email ID is faulty. There IS NO TELEPHONE NUMBER ON THE SITE.

I hence lost money. DO NOT SHOP ON INDIATIMES.

I have placed an order for NIKON digital camera on 20th oct 2009, through shopping.indiatimes.com web site. After the regular process they have informed me that my product will be shipped to me with in a week. Subsequently 25,089.00 INR have been charged in my credit card. But after that I have not received my product. I have send them numerous e-mails and contacted over phone. one month back they informed me that due to non avaialbility in courier service they are cancelling my orders and will refund back the money. But they have not refunded my money yet. They are certainly doing some sort of cheating with their valued customers. And this web based companies should be banned from doing e business. I am planning to take legal steps through consumer forum.

A crap service called WAP model for the day has been forcefully activated on my BSNL postpaid. I am not able to find way out of this. BSNL guys doesn't seems bother much about this though i complained several time.The link provided by indiatimes to unsubcribe from the service doens't work at all. Please do something to get it deactivated. Thanks.[protected]

I have recharged my mobile by this website through the online Banking. They sent a receipt for the recharge with a transaction ID. But the recharge is not done. I have checked the service provider with the given transaction ID. But they replied "there are no transactions done with this ID you may check with biller". Then i forwarded many complaints and mails. But there is no responds. My money is cheated.

The Details of recharge:

transaction id: 2141805
subscriber id recharged: 93********
operator: RELIANCECDMA
circle: Tamil Nadu
purchased value (MRP): 200.00
date:[protected]:09 AM

Dear sir,
I would like to bring an online fraud and cheater racket run under Inidatimes shopping times com. They try different means to steal the details of credit cards by telling themselves as representative of indiatimes shopping.There is no fixed corresponding addresses of this website http://shopping.indiatimes.com/ where person can contact to there office.they provided some phone number which doesn't work and nobody responses.
I had placed a online order for two things from there site on 21 December. On 22 December Representative for Indiatimes shopping Neha( phone number she used to call me[protected] asked for 16digit card numbers, CVV number,name ,date and other details of my visa card.i provided only my 16 digit number.than my order has been canceled for refund and status on indiatimes shopping is showing refunded.
they are saying that they have already refunded my money in my account but i haven't received money in my account.
they are not responding my call and mails about it.

details of my order placed on http://shopping.indiatimes.com/ is given below,

User Id :naval.[protected]@gmail.com[protected]
Order Number : [protected]
Order Date : Dec 21, 2009
Order Time : 3:19 PM
product details:
1)iFone Dual Sim MP3/MP4 GSM Multimedia Mobile Phone 2)Genuine Leather Cover for iPhone 2G 3G iPod Touch
billing address:
Vijay Kumar
A-304,R.K.Hall ,IIT Kharagpur
kharagpur,West Midnapur
Kharagpur West Bengal , India
721302


Money has not been refunded to my account.They attempted to steal my visa card details and credentials.
They are harassing me online and not responding to my phone call.

Plz help me to get my money back .

Vijay Kumar
[protected]

I ordered an mp4 player from indiatimes shopping (shopping.indatimes.com) on July 29th, 2009, and I haven't received my order yet and when I made query they I was told that they are unable to entertain my queries. It is to be noted that I had already made an advance payment of 1898 INR in advance. I hope that you'll help me. I'm sending a copy of my sent mail and received from them.
SENT MAIL BY ME:
Dear Sir,
With due regards I beg ti state that on July 29th I made an order for
Item Number / Product Number : 2757004 Item SKU No : 1GBTOUCH_amsexp Item Title : Digital Touch 1GB Portable Media Player and I haven't received my order yet. This is the height of your irresponsibility. My order number isSub Order Number :2215861 Order Number :[protected]
If I do not get my payment back or receive my order soon then I'll be moving to consumer court very soon.

Hope to listen from you soon.
Yours Faithfully





MAIL RECEIVED FROM INDIATIMES SHOPPING:

Dear, Mr. Johri,

We thank you for contacting Indiatimes Shopping.

With reference to your mail dated - 30.12.09 for order no[protected], we regret to inform you that we are unable to entertain you because we are restricted to serve a particular order for a limited time period. As your order was placed on 29.07.09, we are sorry, services to this particular order could not be entertained.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

For convenience please do not delete the interactions while replying.

With Regards







Thanks
Pranay Johri

On 24th August 2009 I have given Rs.2794/ twice by mistake online to Shopping Indiatimes. On25th they asked me( over my cellphone) whether I want two handsets.I answered them that it is by mistake,and I want one only.On26th they refunded one amount.Since then they are ignoring all myeMails. All they are doing is that each time showing me a ticket no. And thanking me for my reply.It is sophisticated cheating! They can check their account department very easily.I also gave them my payment slip of ICICI credit card of Sept.09 which shows all the
details. They have cheated me!On this Mobile day(29th Dec.09) this
is my complaint for mobile!

Respected Sir,
I am bsnl customer with prepaid no [protected], The above said company has been sending messages that " Thanks for subscribing to www.wap1.indiatimes.com/sub model service your charges for the service is Rs 30/-" .Even though Iam not subscribed to that service and not using that service, I am being harassed by the www.wap1.indiatimes.com service provider , so kindly give me remedy from the above sarvice provider.
Thanking You

please unsubscribe hollywood sizzler on my bsnl number- [protected]
i have tried a lot but unable to unsubscribe, please help

Got trapped into the attractive offers being published in Times of India for Indiatimes Shopping. However on reading thru the enormous number of complaints posted on your website, I have realised that Indiatimes Shopping is a fraudulent website taking advantage of India's lax judicial system.

I ordered a Sigmatel S22 mobile handset on 12 December, 2009 and paid Rs. 5189 vide order no.[protected] so that I could gift it to my wife on her wedding anniversary ten days later. On the account status page, the order was shown as shipped on 15 December 2009 thru Courier M/s Aramex vide AWB No. [protected]. On contacting the courier company, they informed that no such shipment has been handed over to them by this AWB No. Further they also informed that its a normal practice followed by Indiatimes that they allocate a non-existent shipment number to fool the customers and it takes them months to arrange many products. Customers keep waiting endlessly thinking that the shipment is in transit.

The Indiatimes Shopping call centre is also trained/instructed to give false assurances to customers as they also do not have any access to any additional information except the incorrect information available on customer's account status page.

Till date I have received nothing but false assurances from Indiatimes for Rs. 5189/-. I suggest this mal-practice by Indiatimes Shopping should be reported to MRTPC & Consumer Forum for appropriate action.

I advise all readers of Times of India, not to buy anything from Indiatimes Shopping, as its a complete fraudulent site who forget the customer after the payment is realised. The products are never delivered; in cases where customers consistently keep complaining, hey refund back the money.

Further better quality products at cheaper rates are available in your local China Bazaar, Ghaffar Market etc.

i have purchased "Rani combo offer (Hyderabadi pearl sets) ,advertised on 20th of november 2009 from "TIMES OF INDIA NEWS PAPER-READERS OFFER " @ INDIATIMES SHOPPING.

They have given me reference no. as [protected],payment of Rs.3500+250 (delivery charges)was made through credit card,,and they promised to deliver the product with in 13 working days

but they failed to deliver the product and upon enquiry in their help line [protected] ,I would get different kinds of replies each time and each time I am made to wait for 20 to 30 minutes on line to get a reply and some times they don't answer even after waiting for an hour on line...
After this painfull experience I tried to contact by mail ,for the first 2 mails which I have sent,
I got queries as to when I have booked,news paper name,product name my reference number ,last four digits of the credit card number and shipping address and billing address and I answered all their queries

and peculierly I get a mail stating that my order is not traced and asked me to give me the 9 digit order number when I was given a 15 digit order number.
and I tried to ask what is this 9 digit order number ? and my mails are bouncing back as automatically generated mail delivery system..I felt then that I have been taken for a ride.."Times group "which I seriously doubt is running a biggest fraud in Indian history .
If somebody likes to get back to me ,,please call me on [protected].

Hi,

I'm G. Ravi Krishna, a customer who ordered a product from the Indiatimes on 14th Dec, 2009. As per this, the amount of Rs5,140/- has been deducted from my account, Citibank Credit Card, on the same day.

Till now I didn't get any status on my order and no body is telling me my Order number and shipment status. Am much disappointed with the Customer Service executives who are giving me utterly wrong information and false promises. I also sent as a mail from this same email id the Credit Card statement where the amount is mentioned.

Wonder what kind of service they you providing to the customers. I've been calling to the Customer Care for continuously past 7 days and every time they are telling me that I would be getting a call before 7.30pm end of the day, and till now no body has turned up.

I also tried to call the manager on the number "[protected]" but didn't get any response on this.
Reference nos provided by the customer care executives are [protected] / [protected]

Not sure whom to contact and what to tell them. Need help.

I have a BSNL mobile no.[protected]
Do'nt know how WAP MODEL service activated on my phone last month
THEY DEDUCTED 30/- FROM MY A/C
NEXT MONTH IT GOT RENEWED WITHOUT ASKING ME AND AGAIN DEDUCTED 30/-
IT IS ANNOYING
SO STOP SENDING ME SMS
http;//wap1.indiatimes.com (58888)
Thanking you

I am a BSNL customer. My mobile number is [protected](Punjab). I got the message from 58888 that Your Sub Model of the Day will be renewed on 22/12/09.To Unsub click here http://203.199.70.160/site/t.jsp?i=744 but given URL could not be opened.I have complained about this earlier to custmer care but still problem not solved. Now i request you to kindly stop the daily Model of the Day to me from http://wap1.indiatimes.com/wapsub.html?t=subwapmodel30&p=dd&a=1...

Thanks/Regards
Kanwaljit Singh

I had orderd for a kurthi but received a different one from Indiatimes. I was assured for a replacement soon, but it is more than 45 days that neither I got a replacement nor money back. Today I got an email from ICare (Indiatimes customer service) where they are asking me to directly get in touch with the vendor. This is unfair! I never went to the vendor directly, I went through Indiatimes shopping so it is their responsibility to ensure I get the resolution.
Sreedhar and Luna ([protected])

I the undersigned purchased 3 G E-star Touch Phone by seeing in your Times of India news paper. Whereas the above said mobile i return to Indiatimes shopping for refund they accepted to refund but due to Fake IMEI number instead of refund they return the set by saying above said mobile not made in India. To registered i have tried 3 days by standing in queue for more than 3 to 4 hours that was accessed due to this, set is working and loss to me Rs 6750/-. Please not to Encarege this kind of product to make loss to Indian citizens. Please publish my mail so that others should not be fooled.

urs
k.ekambaram

Dear Sir,
I have places an order online on 8th Nov 09 to Shoppling.indiatimes.com vide order no[protected] and made the payment online through Credit card for Rs. 2149.00.

Inspite of regular folloups and complaints logged with Customer service Dept on Phone and on mail I haven't received proper response.

On requesting them to pls cancell the order and refund the amount, their executive committed that the amount will be refunded by 8th Dec 09. But still the amount has not been refunded to me.


You are kindly requested to take the complaint and give me the resolution. Each time calling to customer services creates mental harresment to me.

Regards
Himanshu Raman
[protected]