IndiaTimes.com Complaints & Reviews

Hello Boss,

It seems you people are not bothered at all even though since last three days i am facing the problems with my mail account. Neither I am able to login nor able to receive new mails in my mail inbox. Don't know what to do?
Plz let me know at [protected] ASAP.

Regards:
Sujay

Whenever a new user registers on timesjobs.com, at the bottom of the page it says that u will get a free gift voucher of rs.150. However when u try to use that voucher it is unusable. On querying with its helpline, it says that the same has expired and gives an expiry date which is prior to your registration date with timesjobs itself. This means that the voucher has expired days before u even actually receive it in your mail box. On asking a friend about the same we noticed that they issue the same Giftcertificate number to everybody. Or in other words they make fools out o[censored]s.

I renewed recently email(what they call meramail) recently on my domain.But iI did not use the same and asked for refund.But these cheats have become totally quiet despite several legal warnings and notice under conusmer protection act.The intentions are very clear to not refund money for p[roduct not purcahsed and used by me.It seems these guys think that as they belong to times of india, they can get away with anything in the country.It is matter of shame that times of India group behaves with such irrsponsible manner.Not only their customer service is only one sided comunication by customer, it is simply fourth grade.It is a badly managed ’bania ’ company and cheap organisation and source of continuous harssment, stress and cheating. The mijor management of this company does not seem to have enough staff and they are third rate and poorly trained with bad behaviour. if you phone after spending tens of rupees, computre talks and finally no one talks.It is mockery.Avoid these guys completely and spread the message to save others from falling in trap of this third class company. It is shame on them.

Prof R K Gupta

Customer Name: Mukesh Soni
Indiatimes order No:[protected]
Suborders[protected]PC vacuum cleaner) &[protected]W vacuum cleaner)

Latest Complaint No: 582758

Date of Purchase made - Dec 2007 mid (somewhere around 19th)

Problem(s):
- I got two vacuum cleaners (metioned sub-orders) worth 155Rs and 795Rs
- both of them were defective
- I contacted Indiatimes shopping - they asked me to return them back
- I sent both the items for replacement
- after a month only, I got the pc vacuum cleaner replacement - BUT it was the same defective/broken piece what I had returned.
- I complained again to the customer support and asked for cancellation of both the products. I was told refund within 5-10 working days.
- 21st Feb I got Rs 155 (for sub order 1100881) refunded.
- For other amount and refund details, I had been calling since Feb till date. All your executives promise to come back over my phone with the details of the issue, BUT NO ONE CARED TO CALL BACK.
- I was put on hold for long time, many times. I was made to talk to all different people and I had to narrate the same story to all of them. DO YOU THINK I AM JOBLESS AND WOULD BE CALLING and talking to each of your customer care executives??
- They are dumb (and other words i cant write). They repeat "We are very sorry for the inconvenience causes. We will get back to you over ur mobile number by XYZ timeframe." everytime I called up.
- NO one called. I only had to call them to get the stock of the situation.

- IS THIS THE SERVICE YOU TALK ABOUT AND YOU PROMISE THROUGH YOUR WEBSITE AND CUSTOMER CARE???

- Now I know almost 5-7 of your executives - Nitin, Karuna, Alias, ...I have forgotten the names.
- If you cant serve why dont u close the shop? Do you care to refund the money + satisfaction expected? Do you compensate for what you have done?

Order Number :[protected]

Good Morning,

I placed this order on 01APR08 and received the same on 03APR08.

Here are the issues I have faced with shopping here.

Delivery
instructions: pls deliver after 3pm
WAS DELIVERED AT 1330. Luckily someone was there to collect the same.

Packaging

This was wrapped in a make do card board box. No Nokia box was received. It was as if some loose piece was wrapped in bubble wrap and sent off.

I ordered the black and sliver one and got the silver and white one

The neck band had ink marks on it.

There were no manual or user instructions. I had to go online to figure out how to get it working.

As per the product one should receive
• Nokia Bluetooth Headset BH-501
• Nokia Compact Charger AC-3
• User Guide

user guide missing

Such kind of product delivery is not expected to be supported or endorsed by Indiatimes.

Please do question this vendor about his 3rd class service.

Best Regards
Dianne

Dear Sir,

My name is Shashidhara K, from Bangalore.

Here is the brief about my complaint:

Bangalore Mirror, a news paper from Times of India Publication Bangalore edition has given advertisement on 23-Feb-2008 informing that Subscribe for Film Fare Magazine for 2 years and get free gift of Hitachi DVD with in 7 days from the date of your order or else youe money will be returned back. And I placed the order for the same and a sum of INR 2, 600 charged to my credit card account as I opted to make the payment through credit card and all these happened on 23-Feb-2008. My order no.[protected] which they sent through SMS on 27-Feb-2008 to my cell.

Today it is already 20-mar-2008 and till now I have not received by gift nor money back.

In this regard and spoke to cusomter care 4-5 times (complaint no. 551772) and they told me that I wiil be received the gift in couple of days. Finally I fed up takling to cusomer care wrote a complaint on customerservice on 17-Mar-2008 & they replied to my mail on 19-Mar-2008 as below : (Copied from my mail as it is):

With reference to your mail related to order number[protected], we would like to inform you that as per the policy free gift along with the subscription will be delivered within 21 working days from the date of order placement i.e Feb 23, 2008, kindly request you to wait accordingly.

It is being 23 working days (excluding Sundays from Feb 23, 2008) and again 20-mar-2008 I spoke to customer executive and answer was expected like they will forward my complaint no to techical department as my complaint was not opening to view also.

I request you to help me in this regard

You have won $700,000.00GBP (Seven Hundred Thousand
British Pounds) contact Mr.Danny Alvares
[protected]@hotmail.com

I am a regular reader of Times of India newspaper. Daily there is a shopping advertisement from indiatimes shopping selling commodities at half the price as compared to the normal market price. The advertisement is pretty attractive and appealing for a normal customer to get lured into buying their product.

On July 28th 2007 times of India Bangalore edition an advertisement came for a O2 PDA mobile phone at half the price from the normal market price. I happened to place the order for this cellphone. The actual price of this commodity is Rs 42000/- however I got this product for Rs 19990 and I had to pay an additional Rs 500 as delivery charges.

I got the product delivered on 28th of august. 20th of September my device started mal functioning and I was directed by indiatimes to call up the service centre of O2. With great difficulty I got the helpdesk number after trying for for 2 days. I was informed someone would come and pick my device from home and take it for repair. I demanded for replacement as it was less than a month and my device started giving problem. After repeated followup with the O2 helpdesk number I was informed my set is a faulty set and would be replaced. However I got my device on 26th oct and it was the same device. When I tried calling back O2 helpdesk number no one picks at all and till date no one has picked.

I called Indiatimes shopping people and asked them to help me. They happened to give me the same O2 helpdesk number which no one picks[protected]. When I informed them to replace my set since I ordered through them. Indiatimes shopping people informed me they can only help me by directing me to the O2 helpdesk number for assistance they can’t do anything better than it.

I have spent Rs 20450 on this mobile set which has gone down the drain.

I do not wish to do any further business with them. Indiatimes do not have good after sales service.

I would request people please think twice before you go for any online shopping orders from indiatimes.They sell all faulty products and would never assist in resolving the issues.

I was Registered Domain name from internet and paid with online transjection but then to till date they didn't actived my domain name. i was compainies about that, they just reply me they didn't get money for that, i checked in my account and indiatimes account, it was sucessfull tranfer money. also i replied back with bank statement and all details, but still there is no any kind of reply. just they forued my money and time

I had booked a airline ticket through travel.indiatimes.com on 19.10.07 order no[protected]. They were offered a gift voucher worth Rs. 1500 against purchase of above said ticket.

But inspite of my several reminders till today they have not issued a voucher.

I have purchased a Logitech Rumblepad2 (Order no.[protected] from Indiatimes shopping with the payment option 3 EMI of ICICI Bank Credit Card (FT No.:[protected].
The total amount (INR) is 2505.00/- and as per the payment mode, I have to pay 3 EMI (0% interest) of 835/- INR. But Indiatimes deducted full amount through my ICICI Credit Card i.e. 2505/- INR with transaction details INDIATIMES.COM (3 EMI) Ref. No. 74477487284003319333299 on date 10/10/2007.

I have complaint the same to Indiatimes customer care and talked to representative named Shailesh who gave me an interaction no. 396508 and assured problem will be resolved in another 24hrs. but I kept on chasing them for next 48hrs. but noone replied.
Kindly help.