IndiaTimes.com Complaints & Reviews

I get a service message on my mobile no. [protected] from 58888 or web address htttp://wap1.indiatimes.com.
The wapsubhot viedo pack service is activated
To deactive the wapsub hot viedo pack subscription
After this amount of Rs.30 reduced every month
I conferm many times to costumer care for this problem...

Respected Sir/madam,
I had ordered a product Universal Bluetooth Headset on 31 Oct,2009 by phone through the advertisement of INDIATIMES SHOPPING IN THE MUMBAI MIRROR. The product was delivered two weeks later and I paid in cash. However the the moment I opened the package & started using the device I found out that it was dead. It was not working. I started calling the customer care number however the automated procedure made me wait 10-15 minutes after which the call was attended by a personel. This happened everytime I called them (however sales department number is easily picked up.) They gave me Account code : 55959 for the reverse pickup service of the dead device. However no personel has come for the reverse pickup of the device. Even after repeated attempts of e-mailing them, they just reply an automated message saying " Your matter will be taken into consideration'. But no active step has been taken by them. My Product details are : order no. :[protected]; Ticket no. 356916; Account code : 55959.
I request you to take the matter very seriously as this company is fooling many other customers like me by selling these products which are out of date, infamous & corrupted! I hope you will surely assure & give justice & help me & fellow customers.
Thanking you.
Yours faithfully,
Bhaskar Waghmare.

Absolutedly No after sales service.

No grievance cell from Indias leading newspaper company, who is reporting complains of other companies.

I have sent in lots of mails to them to their [protected]@indiatimes email also. But there is absolutely no response. I have called them on their contact number, but after long try, the customer service person said i will be called. This happened before 1 month but still no response.

Buyers are being cheated by them.

When the product is faulty, their agreement says it will be taken back. But how to reach them is GOD only KNOWS next to the company people.
Their Readers are taken for Granted and Cheated by this company. Some one should tell them what is the meaning of practising Customer Friendliness, when they are reporting a lot of complaints against other companies in their news paper.

Sent: Tue 11/17/2009 10:13 PM
To: '[protected]@indiatimes.co.in' '[protected]@indiatimes.co.in'
Subject: FW: Kindly issue me a replacement order no.[protected]
Importance: High

Hi all,

I have not received a response from your so far. I am unable to understand why this is taking so long to solve this issue.
Kindly look in to this immediately.


I found the pendrive not working and I do not find any software CD in the pack for any installation.
The pen drive does not copy files from computer.

Kindly issue me a replacement along with Software installation CD or please refund my money. (I will return the pen drive to the courier)
order number is [protected]

“
“Product: 16 GB Pen Thumbdrive
Your representative: Poonam
Order Date: 4th Nov 2009
Order Time 9:00 am

(pg 1/1)

i have purchased a sigmatel s9000 from indaitimes shopping.

are invoice details:


All the Prices are in INR
ISM Order Detail
User Id : sachit[protected]
Order Number : [protected]
Total SubOrder : 1
Order Date : Nov 4, 2009
Order Time : 5:31 PM
Current Status : Order shipped
Order Instructions :


Payment Detail
Payment Mode : ITZ Cash (FT No:- PMGW[protected])
Advance Payment Recieved :
Total Order Amount (INR) : : 1894
Shopping Cart Discount (-) : 0
Total Payable : : 1894
Gift Certificate Redemption (-) : 0
Net Carrot Redemption (-) : 0
Net Payable : 1894


Billing Details
Name : sarita murarka
E-Mail : [protected]@gmail.com
Phone : [protected]
Day Phone :
Mobile : [protected]
Address : AG 250 SHALIMAR BAGH
NEW DELHI-110088
City : New Delhi
State & Country : Delhi , India
Zip : 110088


Order Status History
From Status To Status Date Variables Updated
Verified Order shipped Nov 5, 2009 AWB Number---[[protected]]
Remark---[ok]
Shipment Date---[Nov 5, 2009]
Courier Name---[ARAMEX]
Payment Recieved Verified Nov 4, 2009
Order Under process Payment Recieved Nov 4, 2009




Sub Order Detail
Review Submitted

Sub Order Number : 2698721
Order Number : [protected]
Merchant Name and Number : Jayson Electronics(102682)
Item Number / Product Number : 4281224
Item SKU No : JN09001
Item Title : Sigmatel FASHION Dual Sim Mobile Phone

Item URL
Merchant Order Ref Id N/A
Item Quantity : 1
Current Status : Order shipped
E-Mail : [protected]@gmail.com
Phone : [protected]
Day Phone :
Mobile : [protected]
Shipping Address: sarita murarka
AG 250 SHALIMAR BAGH
NEW DELHI-110088
New Delhi
Delhi, India
110088
Shipment Details : Normal Courier[protected]
Product Fulfillment Info :
Preferred Delivery Date
Gift Message : --
Diet Details N/A


Sub Order Status History
From Status To Status Date Variables Updated Remark
Verified Order shipped Nov 5, 2009 AWB Number---[[protected]]
Remark---[ok]
Shipment Date---[Nov 5, 2009]
Courier Name---[ARAMEX]
ok
Payment Recieved Verified Nov 4, 2009
Order Under process Payment Recieved Nov 4, 2009


Suborder Payment Detail
List Price : 3995.00
Total Discount : 2300.00
Payable after Discounts : 1695.00
Gift Wrap Charges : 0.00
Shipping Charge : 199.00
Payment Mode Charges : 0.00
Add on Charges ( Tax etc) : 0.00
Payble after Discounts and Charges : 1894.00

BUT THE PRODUCT I GOT HAVE AN INVALID IMEI NO. + ITS KEYPAD IS REMOVED.
COMPANY GUARNTEES TO REPLACE THE HANDSET FOR ANY DEFECT .
BUT I HAVE COMPLAINING SINCE 14 NOV, 09 TO GET IT REPLACED.
WHENEVER I CALLED INDIATIMES SHOPPING THEY TOLD THAT I WILL SEND YOU A PROCEDURE OF REPLACING THE SET WITHIN 24 HRS.
I WAITED PATIENTLY BUT MY PATIENCE GET EXHAUSTED NOW.
I AM TRYING SINCE 17 LONG DAYS.
SO I DECIDE TO WRITE HERE

my order number is [protected] for receiving pendrive and it was delivered in two days time. But i found the delivered goods defective. I am sending many mails to Indiatimes shopping '[protected]@indiatimes.co.in' '[protected]@indiatimes.co.in' , but till now no response. Even i tried toc all their office many times and no one cared to attend the call. VERY VERY POOR RESPONSE AND POOR CUSTOMER RESPONSE. They are thinking Indians are and can be fooled easily by selling low cost products. Some one has to stop this non sense online selling of low quality products which are pushed to indian customers. I trusted them since they belong to a newspaper group which is so long with us.

Dear Sir,
I am a bsnl user and my mobile no is [protected].I have subscribed for sending the message from
www.wap1.indiatimes.com. But now Iwant to Unsubscribe the service as soon as possible.
Thanking you.

Reference Order No.:[protected]
Order Descripton : Dolce & Gabbana The One Deodorant For Women - 150Ml.

I received an empty box on 31/10/2009 from Pafex Courier.

Order Date : 19/10/09
It takes 11 days for Indiatimes to send an empty box of item.

Customer service skills at their call centers are atrocious. Not well trained. Monotonous repetitition of words such as 'apology' without any action/meaning.
The staff requires serious training to handle customers.

I had sent a mail thereafter on 31/10/09 which got responded by Desendar Kaur - Customer Service on 01/11/09 with fake promises of delivering the item, promises on wrong SLA's, etc.(Copy of my complaint mail attached).
No responses from thereafter, despite my reminders.

Would request you to take some action against such casual shopping experiences which leaves behind unfair experiences.

Best Regards,
Sanjukta Chatterjee
(0)[protected]

am mtnl{MUMBAI} customer, my mobile no. [protected], kindly stop the daily sms from Bollywood Diva Subscription.http://wap1.indiatimes.com/wapsub.html?t=subwapactress&p=dd&...⇄ and also cancel my account from wap1.indiatimes.com i have complained allready 2-3 time about this earlier but there was no response till today, so please solve this
Thanks/Regad d.p sharama

I ordered one baby laptop in the indiatimes shopping portal around 6 weeks back(order no[protected] and I did receive a mail against the order confirmation .

Within one week time I received another mail stating that the order has been cancelled due to Non serviceable and they will refund back the money in the form of GC within 48 hours.

In spite of repeated communication with the customer care of Indiatimes till now I didn't get back the refund.

This is a total negligence from there side and they used to harass customer like anything.

They should make arrangement so that customers can know about the serviceable places before ordering.

Now I don't know what to do next!

May I have to take legal action against them.

Dear Sir
I am a bsnl postpaid user and my mobile no. is [protected] I have already submitted my complaints two times for not sending the message from www.wap1.indiatimes.com. It is renewed every month although I am not using this service.
Please unsubscribe theaboveservice as soon as possible.

Sir i am getting bollywood diva messages from 58888 which deducting Rs.10 each time per week for last 3 months. I have tried all posible things to unsubscribe it but couldn't. Plz sir kindly help me to unsubscribe this.

PLEASE FIND ATTACHED BELOW MAIL SENT TO INDIATIMES SERVICE CENTRE ON 7th oCTOBER, 2009 - TILL DATE I HAVE GOT NO REPLY OR SOLUTION .
___________________________________________________________________
Dear Sir,
This is with reference to my attached complaint & my complaint ticket no. SHOP350833 dated 03/10/09 I am sorry to say that I am yet to get any solution/reply from INDIATIMES in this matter . Indiatimes has assured an action in 48 hours but this is now almost 96 hrs now & an eager action is solicited.
Please note I have recd. wrong & short supplied items against what I had ordered which is a callous mistake on part of supplier & I should be supplied my ordered Jewel Combo on URGENT basis .Kindly arrange for URGENT replacement from supplier urgently & also advice how I send back the incorrect Jewel combo back to supplier.
Kindly assure URGENT ACTION as I am not supposed to write to Indiatimes for this again & again. My purpose for purchasing this combo is also rendered useless now.
Regards,
AMIT TYAGI.
THIS IS ANOTHER MAIL SENT ON 4th OCTOBER , 2009 -

_________This is regarding my order of Jewel Combo Order no.[protected]SUB ORDER NO.2618624)placed on September 16, 2009 to SHOPPING.INDIATIMES.COM .Please note I had received the courier yesterday but I am sorry to state that the Jewel Combo does not match the specifications ordered by me & also verified by Indiatimes (as available in My account).On the outside of courier Product name is matching my order but inside items are altogether different.
Please note My Order was :~"JEWEL COMBO - 36 SETS + 36 gold plated bangles + 8 1 gm KADAS + 1 JEWEL WATCH + 4 PEARL BANGLES + 4 BRACELETS + PEARL RING + 10 ASSORTED EARRINGS - TOTAL 100 ITEMS". Also your advertisement mentions " All sets come with Hyderabad Pearls Warranty & Authenticity Card " but I am sorry to find no such card with the items.
But very surprisingly items received list is as below ;

"JEWEL COMBO - 28 SETS + 48 GOLD PLATED BANGLES + 2 1GM KADAS + 1 JEWEL WATCH + 1PEARL WATCH + 4 PEARL BANGLES + PEARL RING + 10 . EARRINGS + 12 ASSORTED RINGS ".
I hereby request you to arrange for replacement of total Jewel combo as the items are altogether different & short supplied against what i ordered & paid for. I had already received the items in 15 days time & that too wrong. I request you to arrange for replacement of Total Combo from supplier on uRGENT BASIS & provide my ORDERED COMBO ONLY. Please advice how I send back the wrong combo back & get corrected items urgently.
HOPING FOR A FAST ACTION AS I HAVE HIGH FAITH IN INDIATIMES.
Regards,
AMIT TYAGI.
[protected].

Stop mockery...[protected]/......WHAT'S GOING ON....
Monday, 9 November, 2009 3:43 PM
From:
"AJIT DEY" <[protected]@yahoo.co.in>
Add sender to Contacts
To:
abhishek.[protected]@gmail.com, [protected]@indiatimes.co.in
Message contains attachments
1 File (24KB)

* Complaint Letter.docComplaint Letter.doc



--- On Thu, 29/10/09, AJIT DEY <[protected]@yahoo.co.in> wrote:


From: AJIT DEY <[protected]@yahoo.co.in>
Subject: Stop mockery...[protected]
To: abhishek.[protected]@gmail.com, [protected]@indiatimes.co.in, [protected]@indiatimes.co.in, [protected]@indiatimes.com
Date: Thursday, 29 October, 2009, 12:01 PM

To Who so it may Concern





From last One And half Week Trying On your Toll Free No's [protected]; [protected]; [protected] & Without Toll Free No's [protected] / [protected]....."All Route Busy"




And again you are making mockery Do Check The TNT No you had Give Toll Free [protected]........"Your Call cannot be processed"




And the Without Toll Free No[protected]......."The No Doesn't Exist"


So Now You Call back me & Tell me The Dt & Time When Your TNT Courier Would Come & Pick Up The product......Sunday 01/11/09 Would be best....Time 2:00 PM- 4:00PM......Would I have To pay Some Charge.........Would Thermal Packing After Then packed in Cotton Cloth Envelope Would be enough.....Call me & Confirm me...don't pass Time as Like previous Spy Pen Camera order[protected] dt 02 Feb 2009 ) & What About My Complain No 735 dt 07/10/09.



Thanks

[protected] / [protected] / [protected]


--- On Tue, 27/10/09, abhishek kumar <abhishek.[protected]@gmail.com> wrote:


From: abhishek kumar <abhishek.[protected]@gmail.com>
Subject: Fwd: FW: Order Number[protected]
To: [protected]@yahoo.co.in
Date: Tuesday, 27 October, 2009, 2:12 PM


Dear Sir


We thank you for contacting Indiatimes Shopping.


With reference to your order no., We would like to inform you the steps of Reverse Pickup for the product

1.Product should be packed properly with thermocol. Mention your complaint on a letter and place it inside the package.
2.Out side the package mentions your Order Number, Suborder Number, List of the contents in the parcel i.e . Product Description, Value of the product, Vendor address:

Zapp Collections
408 /1 Jhon Fransis Villa, S.G.Barve Marg, Opp Monika Electronics, Near B.M.C "L" office, kurla (w), Mumbai-400070
Your address. In the absence of proper packing any transit
damage will be customer's responsibility.

3.You need to call to TNT courier for arranging product pick up at below provided numbers and quote the Account Code which is also mentioned below:
For BSNL/MTNL:[protected], For Others:[protected]With your city STD Code), Account Code:- 55959.
4. Kindly forward your Awb No. this will be provided by the courier partner that is the only proof against your package transfer.

Once the product will be pickup kindly forward AWB to our customercare dept.



Thanks for being a valuable customer of Indiatimes Shopping. We value you as our customer and your satisfaction is most important to us.



--
Thanks & Regards

Abhishek kumar

From: AJIT DEY [mailto:[protected]@yahoo.co.in]
Sent: Monday, October 26, 2009 5:52 PM
To: b2bshop; TeamRo
Subject: Order Number[protected]

Product [Ticket Number: SHOP-355249]

C Spy Pen Camera Do 6 Months Warranty Time Was passed Which Several Complain The Day I receive the product in Feb 2009 I Lodge Product Received malfunctioning...pls change...but no action..Just time killed--STOP CHEATING

Sunday, 25 October, 2009 12:28 PM

From:

"AJIT DEY" <[protected]@yahoo.co.in>

To:

[protected]@indiatimes.co.in

What About My Complain No 735 dt 07/10/09 & Yours below send product[protected] had Stopped Functioning as USB In Computer Undetectable...........

And no news of my same type an product purchase Spy Pen Camera[protected] dt 02 Feb 2009 several complain lodge via Telephonic Complain No Cure But Time Was passed Foremost...is these way you do business....Cheating The Customer & Destroying INDIATIMES NAME & FAME..MISUTILIZING...Low quality & Cheap product....

ORDER SHIPMENT MAIL

Dear AJIT

This is to inform you that we have shipped the following order numbers:

Order Details

Order Number


Products


Amount


[protected]


4GB Shirt / Suit Button Spy Camera and Audio Video Recorder + Free Trendy Watch - 1/1_17th Sept(CC/ITZ)


1299.00



Billing Address


GANGOTRI APPT.,4TH FLOOR,FLAT NO-4E,GARIA GARDEN,GARIA, KOLKATA 700084

Please quote the order number in all your correspondence.
Thanking you for shopping at http://www.shopping.indiatimes.com

If you have any ideas, suggestions or any grievances, feel free to send your feedback at http://www.feedback.indiatimes.com . Your feedback will help us to serve you more effectively.



We hope this was a safe, hassle-free & enjoyable shopping experience for you! If you have any queries, concerns or suggestions, please don't hesitate to mail us at [protected]@indiatimes.co.in. Your feedback is invaluable & will help us to enhance our service.

This is a system generated mail. Please do not reply to this message. Any replies to this message will not receive any response. For any customer service inquiries please click here.

Unsub sms wapTOI30

sir,
i have orerd for one mobile thru india tiems shopping. on equiry they informed that they have couriered the product on 7th of nov. with way bill No.[protected]. but the same is not delverd to me till date. On phone No. 3100 2222 of elbee i have tried to get the sttus but it is highlt regreetable that the your people are not reqponsive and even sometimes nobady lifts the phone evenafter 15 minutes. very sorry to say that this is causing lot of inconvenience. i have lodged complaint for this to indiatimes people aslo. please look into thge matter and arrange to delver the said product to the given address: L.K.S.Rao,B-304 M.S.E.B. Quarters,S.G.Barve Marg,next to Swastik Chambers-chembur, Mumbai-400 0071 PH:022/25292136,[protected].

I have ordered one HTC phone on 01.10.2009.. Till date the order has not been executed. There is no response from the customer care..I dont know what to do as the payment has already been charged to my credit card.

ORDER CONFIRMATION MAIL - CREDIT CARD

Dear Rakesh

We thank you for placing your order with Indiatimes Shopping. Your order number is[protected]

Order Details
Order Number[protected]

Sub Order Number-2640492

Products- HTC Touch 3G T3232 GSM Smartphone


Amount - 19189.00

Payment option chosen by you is CREDIT CARD.

order no:[protected]
i had registered for book club membership on 2 oct 2009 and a invoice is generated on 3 oct 2009 .i had got delievary of free books for registering in book club on 8 oct 2009 i had paid the cash at the time of delievary in the post i got invoice and a letter saying thanks for registering for book club membership and my membership will be activated within 2 days after the payment is made but my membership is not activated .i had lodged a complaint in customer care for more than 5 times but no response towards it.the customer care number is always busy.

I'd purchase one hair trimmer/clipper from indiatimes shopping online threw net banking in the month of oct by slecting from so many products given on the company's website according the features.
link for the same given below:

http://shopping.indiatimes.com/i/f/t/Hair_Clipper_2F_Trimmer-pid[protected]ctl[p...⇄

but they sent me the different product. link for the same given below:

http://shopping.indiatimes.com/ism/faces/tiles/product.jsp;jsessionid=F6E4D2D3AB...⇄

there are so many differents in both product. and rate different also.
When i'm trying to contact them on customer care no.[protected], only recorded voice in repeating all the time. Even 20 minutes of continuesly calling same result found, I think there is no customer executive is there to attend the customer's phone call.
And after mailing to thier operation head couple of times, the only respond i'd find is:- "Please accept my sincere apologies for the inconvenience caused, kindly give me time till tomorrow to investigate and revert".
After that no response found from their operation head also, even after continues two days reminder. same conversation is given below:-

[protected][protected][protected][protected][protected][protected][protected]---...⇄

solution please.

Sandeep
--- On Tue, 13/10/09, san dee <[protected]@yahoo.co.in> wrote:


From: san dee <[protected]@yahoo.co.in>
Subject: RE: Very much disapointing response
To: "operationhead" <[protected]@indiatimes.co.in>
Date: Tuesday, 13 October, 2009, 4:03 PM


Dear Mr. Singh,
Thank you very much for your revert.
Now please tell me the process of return of product, as your 10 Days Return Policy of products With No Questions Asked.

regards,
Sandeep

--- On Tue, 13/10/09, operationhead <[protected]@indiatimes.co.in> wrote:


From: operationhead <[protected]@indiatimes.co.in>
Subject: RE: Very much disapointing response
To: "san dee" <[protected]@yahoo.co.in>
Date: Tuesday, 13 October, 2009, 3:45 PM


Dear Sir,

Please accept my sincere apologies for the inconvenience caused, kindly give me time till tomorrow to investigate and revert.


Regards,
Karn Singh



[protected][protected][protected][protected]
From: san dee [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, October 13, 2009 12:37 PM
To: operationhead
Subject: Fwd:Very much disapointing response


Still no response found. Yesterday I've sent this mail to you from my another id ([protected]@in.com) and today i'm sending this again with some more information regarding the received & ordered product as given below:-


I'm sending the links of product SENT BY YOU & ORDERED BY ME as followed

Product sent by you:-

http://shopping.indiatimes.com/ism/faces/tiles/product.jsp;jsessionid=F6E4D2D3AB...⇄

Product ordered by me:-

http://shopping.indiatimes.com/i/f/t/Hair_Clipper_2F_Trimmer-pid[protected]ctl[p...⇄

Please go threw and revert asap.

Regards,

Sandeep Saini
Mob:- [protected]
ord no.[protected]








Dear Sir / Ma'am,
I've order one Hair Clipper / Trimmer (Order no.[protected] on dated 06 Oct 2009 after seleting it from so many given product on your site.
but i got the different product delivered to me on 12th oct 2009 . and when I,m calling on your customer care no. i.e. [protected], the response I've found that customer care no is changed to[protected]. After calling on this new no response found (call is not connecting). On calling another given no i.e.[protected] is only singing that "sabhi grahak pratinidhi abhi wayast hai. kripya line per bane rahe." (all customer executives are busy right now, please hold the line.). Even after 20 minutes continuesly calling same song is repeating.
And I want to return this product immediatly. Kindly guide me, what to do?
This is the worst experience of mine on online purchasing. I'm a regular on line purchaser. Once before I sent mail on Your feedback section, but no response found. This is very much disappointing.
Please revert me asap. because You have only 10 days return policy and time has been stared.
regards,
sandeep saini,
contact no.: [protected]
[protected][protected][protected][protected][protected][protected][protected]---...⇄

kindly help me regarding this..

regards,
sandeep saini,
contact no.: [protected]

Hi,

This is in reference to my order no.:[protected] of Dual Sim iFone GSM Multimedia Mobile Phone purchased from Indiatimes shopping - online.

I received this product on 22/7/2009 but after around 5 days the product was not at all working properly and so i return the same & then i dicided to cancel my order since the way indiatimes executive spoken to me was that "if you will not recd the product with in 10days we will return your money back he was so rude", & and after lots of follow up for my money i got the call from courier guy that he has some book for me, I recd the product on 12th day but it was not the same phone which i order or asked for, but there was same problem the phone was not at all working and can be used.

I return the product on 10/09/09 with all the Accessories but seens then i am trying to reach Indiatimes Shopping but whenever i am trying reach the call ( no.:[protected] gones on IVR and we have hold the line for more then 30 to 45 mins but still you will not reach out Indiatimes shopping executive.

HI I have done online transaction for (Titan Fastrack Grunge Ladies Watch 6003SL04)
" Sub Order Number : 2641785
Order Number : [protected] "
through indiatimes shopping .com on Oct 2, 2009
.I have received that watch on 6th oct .
1) Watch is not Working
2) It is not the same Product as it displayed in Indiatimes shopping list.I think I got 6003SEA

its look like duplicate watch . Really i have very bad experience with indiatimes shopping

For this complaint i have called more than 50 times no one is picking the call
always one pre recored message is there ."....Please call after some times ...."
even i have send so many mails and feed back to operationhead as well as other email id
but no response from them regarding that .
every time i am geting this Ticket Number: SHOP-353533 after that no response i
am fedup with this servie from india times shopping .
I want to cancel this delievered product.Here is my Number ; [protected]


Regards
Stuti