| Address: New Delhi, Delhi |
1. On receiving a mail for bagittoday, I booked a holiday package on 23rd April 2013 paying Rs.3999 through my bank vide Order No.33009198. The same day I was confirmed that I would be receiving a gift (either a suit length / sunglasses / strolley bag) and to select the same I would be receiving a mail. within 24-48 hours.
2. On 25th April 2013, I received a call from Mr.Kunal Roy having Employee Code 493528, from landline number 48487110, who, stated that as a jackpot offer, I have been selected for a gift (either a Sony LED 22" / Sony Ericsson Xperia X2 / HP laptop) but to receive the same I need to pay Rs.3999 additionally which would be refunded back to me along-with the gift. He assured me that this offer is from a reputed Group and I need not worry at all for this. Accordingly I booked another holiday package on 25th April 2013 vide Order No.33010355. He also informed me that I would be receiving a verification call within 24-48 hours and a mail within a short time which would reflect the same. Mr.Kunal Roy also gave his mobile number to me which was [protected].
3. Unfortunately, I didn't receive any such mail and on subsequently calling up the customer care, I was informed that no such scheme existed. Then I called up the mobile number of Mr.Kunal Roy which again was a fraud as no Mr.Kunal existed on that number. Again, on calling up the customer care, on the contrary I was asked that how could I believe in such an offer. In other words, they conveyed that one should not believe a word of what their executives say although it might be a reputed group. And my fault was simply that I trusted these guys due to the name of organisation.
4. When I came to know of this fraud, when I received the verification call, I denied the booking and claimed my money back,
5. But as the intention of the group is simply to collect money, I received a call from one Mr.Rajiv Khanna, who stated himself to be a Senior Manager, on around 27th April afternoon from Telephone No.66572910. He asked the reason of my cancelling the booking and apologized for all inconvenience occurred to me all this while after I narrated all what happened. He informed that there was no such promotional offer and I was informed wrongly by the executive. He also acknowledged that yes, Mr.Kunal Roy, having Employee Code 493528 did exist in the loop. He sought some time and after some time he again called up and informed that as I was a valuable customer, as a goodwill gesture, the company has agreed to provide any of those gifts, though that scheme didn't exist.(either a Sony LED 22" / Sony Ericsson Xperia X2 / HP laptop). He further sought my option and I confirmed him for a Sony Ericsson Mobile. When I asked the refund of money against the booking on 25th April, which too was assured to me, he further agreed that discount vouchers to the extent of Rs.3999 would be provided to me but the money would not be refunded.
6. He further informed that to be entitled for this gift, I would have to proceed with the order during the fresh verification call, which earlier I had denied. Though I did not agree to it but again he assured that he was a Senior Manager speaking and not any sales executive and as it is a reputed group I need not worry.Going by his words and trusting the repute of the name I verified the call.
7. Since then, I have not received any mail or call regarding execution of above orders leave aside the receiving of gift. More so that whenever I have tried to call back the so-called Senior Manager, Mr.Rajiv Khanna, he has never attended my call. After I speak out my name, the next message i receive is that he is busy on other line and would call back shortly. But that never happened. Of course it was not to happen coz the intention of the group was just to extract money which earlier was denied by me. Once the money was received, it was Good Bye.
8. Thereafter, I have sent mails after mails after mails, which are duly being acknowledged but every-time I am being assured that the issue would be resolved. N number of times I have spoken to Mr.Abhinesh, who every-time assures me that the issue would be resolved but nothing has happened till now.
I really fail to understand that how such a reputed group ignores the grievances of its customers and no action is being taken. Every-time i call up I am just informed that my complaint has been forwarded to the Senior Authorities and they are looking into it. Its a shame that a few personnel, just for some money, are cheating the customers and the Management is sitting silent over it, probably they are also not bothered about the customers. All they want is collection of money.
Aug 13, 2020
Complaint marked as Resolved 
BagIT Today — Product sale
HiThis is Madhusudanan. I have placed two order thru bagit today(which is india today group) on March 13th, 2011. But till today i have not received any products. Whenever i called it was mentioned that order is not updated in system and sometimes it will be delivered. But nothing happened till today(30th march,2011). When i called on 30th march 2011 to number[protected], thy have replied that one order [protected] is despatched and consignment no. is [protected]. When i checked with Blue dart thy say the consignment number is incorrect, we dont have any consignment with the said number.
Order details -
Billing Id: [protected] Date:[protected]:27:35.0
Mode of payment: Credit Card/Debit Card
Total transaction amount: 2349.0
Products purchased: ProductQuantity -1 Sia Rasrawa Necklace Set :RNS3346
Your Order ID is: [protected]. (Please note the order id. no. for future reference.)
You have made a credit card payment for an amount of Rs 24999.0
Regards
Madhusudanan S