India Today / BagItToday Complaints & Reviews

Dear Concern, I ordered a Multimedia Speakers at bagittoday.com (india today group) website and my order ID is[protected]. I ordered on 16-Dec-13 and paid money through ICICI Credit card, the site said the product will be shipped within 2 to 7 days, as of today 23-Dec-13, still my order is not shipped by them. But till now I have no information about the my product departure, all the times it is showing processing in the website. I have contacted the customer care 4-5 times but no one tell me the exact status of my product, all the time they were saying that your product will dispatch in next 3-4 days. Today again i called there cust care and they said the item you order is out of stock and will be arranged within this week. And when i checked that item on website it shows available. They were not actually committing the date on which the product will ship. I am shopping online since last 2 years and no website take this much time to ship the order, even in a week ordered item delivers to me. Kindly help me to get my ordered item or my money back in my ICICI back account. I will be very thankful to u. Regards, Kapil

Order ID : 33499129 I was promised that I will be provided with one LINK that will allow me to purchase anything from Bagiittoday.com for 50% discount; which they are denying now - saying "link was not generated it cant be processed but if you want it, you will have to make one more transaction of 13499. Besides I was promised to have two electronic items - one Ambrane tablet & another Electronic item worth more than 20, 000. I received tablet but instead of second item - I received a gift voucher worth rs 1, 000 only. I'm feeling cheated now. Its just fraud & nothing else. Please help me in getting things straight. P.S - In support of my words I have Call recordings of all these conversations.

Dear Sir,
I have ordered an Acer Laptop from website www.bagittoday.com but they are not be able to dispatch the order at my address. They are telling me that there is a problem in your address. but, few months ago, when I have ordered some different objects then they have delivered it. That time no problem was occurred.
I have make the payment through S.B.I credit card
So, I want that if they can not deliver the order then they must be refund my whole amount.

Dear Bag It Today Team, I have booked Bag It Today and Yatra buy one and get one travel package for Rs. 3, 999 in June 2013 upon being pressurrised by the customer executive detailing the benefits. I have received confirmation for the same and a mail has been received with details of booking ID and order number. I have placed the order for one package by paying Rs. 499 at the link send on 27 August 2013 for my travel booking. I have received a mail confirming that "the Yatra team will confirm my booking in two to three days". I have not opted for the second package as I have lost trust in Bag It Today since the first package has not been processed. I did not dare to loose additional money of Rs. 499 after seeing the worst customer service. The order for the second and free package has been sent upon writing 10's of mails to the team and endless calls only in September 2013 As a customer, I am totally disappointed with the way the customer care service works at Bag it today. Sheer negligence in serving customers. The CCE asks to dial the contact number of yatra Yatra Customer care[protected]. However, this doesnt work. We are put on hold for couple of minutes and the call gets hang up automatically. After connecting to this number with great difficulty in 20-30 attempts, the CCE asked to wait for some time so that he can get the package confirmed. However, this did not work, i tried reaching the CCE thrice just to realise that he could be of no help instead asked to contact yatra number at[protected]. The CCE promised for a call back in half an hour. No one called back. The next time when i connect on this number, the CCE is very adamant and rude that he disconnected the call and says to get the refund at Bagit today. The team might be busy with selling your products without looking at customer service. SURPRISED TO SEE NO ESCALATION MATRIX AND THE FRONT END CCE IS THE ONLY POINT OF CONTACT FOR CUSTOMER. WHAT IF THE CUSTOMER IS NOT HAPPY WITH THE COMPLAINT RESOLUTION. WHOM DOES A CUSTOMER CONTACT IF THE COMPLIANT/ QUERY IS NOT RESOLVED ON TIME. I have raised the complaints through my my account by logging into bag it today website, writing mails on [protected]@bagittoday.com. NO RESPONSE OR CALL BACK FROM THE CUSTOMER CARE TILL DATE. PLEASE REFUND BACK MY MONEY WHICH HAS BEEN PAID THREE MONTHS AGO AMOUNTING TO RS. 3, 999 AND 499 FOR PROCESSING FIRST HOLIDAY VOUCHER. I WANT MY MONEY TO BE REFUNDED AND AFTER SEEING THE KIND OF SERVICE BY YOUR TEAM, TOTALLY LOST FAITH, THE PRODUCT HAS NOT BEEN DELIVERED, AT THIS JUNCTURE I AM NOT IN A POSITION TO ACCEPT ANY SERVICES FROM YOUR TEAM. I ONLY LOOK FOR MY REFUND. PLEASE PROCESS RS. 4, 498 BACK TO MY CREDIT CARD ACCOUNT THROUGH WHICH THE PAYMENT HAS BEEN MADE. Narender Reddy Pannala <[protected]@gmail.com> 5 Nov to Bag, vacations Can i expect a reply/ response to my mail. When can i expect my money credited back to my account. Narender Reddy Pannala <[protected]@gmail.com> 12 Nov to vacations, Bag CAN I EXPECT SOMEONE TO REPLY TO MY REQUEST. ELSE I WOULD BE FORCED TO TAKE THINGS LEGALLY AGAINST BAG IT TODAY AND YATRA. vacations <[protected]@bagittoday.com> 12 Nov to me Dear Mr. Pannala, This is with the reference to your email regarding your concern. Please accept our apologies for the inconvenience caused to you. We regret to know that you would like to cancel your order. As per our process, we do arrange a verification call to the customers giving them all the required information/T&C’s regarding their orders, E.g. order details in terms of order value and related items, customer’s mailing address and delivery window etc. In case, a customer is not satisfied with any of the conditions, he is free is get the cancellation of the order during the verification call itself. We have investigated your complaint and found that, your order is thoroughly verified order during our verification process and it was informed to you that the package is non cancellable and non refundable. Therefore, we are unable to process your order for refund. Please feel free for any other assistance or clarification Assuring you of best possible service always. Regards, Asheet kumar Executive-customer care Bagittoday Please quote your Order No.[protected] For further future correspondence. Note: In case of any query not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected] From: Narender Reddy Pannala [mailto:[protected]@gmail.com] Sent: 12 November 2013 10:37 To: vacations; Response (BagItToday) Image removed by sender. -- Warm Regards, Narender P Reddy Ph:[protected] -- Warm Regards, Narender P Reddy Ph:[protected] -- Warm Regards, Narender P Reddy Ph:[protected] For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/ This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com. Narender Reddy Pannala <[protected]@gmail.com> 12 Nov to vacations I don't remember having confirmed that the order is non refundable or non cancellable. Can you please help me with reference or the documents where it was mentioned as non cancellable or non refundable. It would be of great help. However please appreciate the fact that you have the worst among the worst customer service in India. Narender Reddy Pannala <[protected]@gmail.com> 12 Nov to vacations Further i could recollect having read the terms and conditions of this travel voucher. There is no mention about the non refundable and non cancellable condition. Please understand that you cannot sustain in the long run without proper customer service. Further don't cheat the customers with false promises when you do not have the ability to do so. It is purely cheating and eating away the hard earned money of customers. I only want my money back and could take the matter to the extent possible. I cannot tolerate such things and have spent hell lot or time on this issue. Please escalate the matter to the right person and ensure to process my refund at the earliest. Thanks in advance. Narender Reddy Pannala <[protected]@gmail.com> 12 Nov to vacations, Bag BELOW IS THE MAIL I HAVE RECEIVED UPON BOOKING THE TRAVEL VOUCHER. PLEAS HELP ME UNDERSTAND AS TO WHERE IT IS WRITTEN THAT THE VOUCHER PURCHASED IS NON-REFUNDABLE/ NON-CANCELLABLE. Dear! NARENDER We Thank you for your online payment of Rs 3799/- Following are the details of your transaction: YOUR SUMMARY Customer Name : NARENDER PANNALA Booking ID : MHCC[protected] Order Number : 33049964 Package : Domestic Holiday Package Contact Number : [protected] Address : PLOT NO. 12, SAMA NAGAR, SAHEB NAGAR KALAN, NEAR NRI JUNIOR COLLEGE, HYDERABAD, 500070 Comments : Transaction Successful Click For Payment :Click For Payment Click on CLICK FOR PAYMENT above and make a payment of Rs 499 as processing fee or call our customer care number[protected]. Once the transaction is successful you will receive an instant e-mail with your voucher code. Yatra team will give you a call back within the 48 hours of receiving this voucher code for the booking confirmation of your holiday package. Customer should be above 18 years of age. The Holiday Vouchers will be valid for 3 months from the date of issuance to Customer for Booking, and the travel validity shall be 12 months from the date of issuance of the Holiday Voucher to the Customer. Customer will have to Pay Rs 499 (Processing Charges) twice to confirm the Bookings for both the vouchers. No Bookings will be accepted for the Blackout Period i.e. from December 20th to January 10th. In the event of failure to send the booking within the mentioned 90 days time frame (Day one to be considered as the purchase date of the voucher), the voucher will be deemed as expired. The 3 nights and 4 days Holiday Voucher entitles the holder to a complimentary accommodation for A Couple & a Kid below 5 yrs, at any of the hotels and resorts as listed. This offer is available for a maximum of A Couple & a Kid of below 5 yrs. At least 30 days notice for reservation is required with the first, second and third choice of destination and dates, to process the bookings. All bookings are subject to availability and prior bookings especially in case of National holidays and long weekends. Booking will be done on ?First come, First serve? basis. Once Yatra.com has confirmed a particular request for reservation, no changes/cancellation/refund thereafter would be possible/ permissible nor would any refunds be made in case of cancellation by the Customer. Group Bookings are not allowed. Yatra.com reserves the right to change the redemption hotels without prior notice. Yatra.com reserves the right to alternate dates & hotels, in case of non-availability. No booking request shall be taken for any destination for the period declared blackout/sold out for the hotel/destination. The hotel/ resort have the right to charge for additional facilities like extra bed, heaters, and other leisure facilities. Any additional facilities including food & beverages taken at the hotel are to be paid directly at the hotel, before check out. The offer does not include any other services or facilities not mentioned herein. These Vouchers cannot be combined with any existing offers/promotions listed on/or fromYatra.com. The Holiday voucher can be redeemed against Room accommodation only. A part of its value cannot be carried forward/refunded, the voucher is to be used in full, at one go. Flights and Meals are not included in the offer. A confirmation letter shall be issued in the name of the applicant by Yatra?s reservation office and all recipients are required to carry along the original letter of confirmation, to be produced at the time of check-in at the hotel/ resort. Details of destination, hotel, its services and address etc. would be mentioned therein. Participation in this scheme by the customers implies acceptance of all the terms and conditions of this scheme. Disputes with regard to it, if any, will be subject only to the jurisdiction of the courts at New Delhi. We keep our website and payment linked URLs up to date with all recent offerings and you should, therefore, consider any detail to the offer published here as the most recently updated and final one. This voucher can?t be clubbed with any other offer. Multiple Vouchers can be purchased. This Voucher is transferrable and hence can be used for gifting purpose also. Conditions Apply: Actual product may differ from images shown. Offer valid till stocks last. vacations <[protected]@bagittoday.com> 13 Nov to me Dear Sir, We already told you that in the verification call that once the order is verified then it is non cancellable. Regards, Asheet From: Narender Reddy Pannala [mailto:[protected]@gmail.com] Sent: 12 November 2013 21:13 Narender Reddy Pannala <[protected]@gmail.com> 13 Nov to vacations Mr. Asheet Please reply to mails with all your senses open. I don't remember there is a clause that once call is verified the order is non cancellable. Don't just wrote non sense on mails. I am totally bound by the terms that were hosted on the website, mail or mail received through order confirmation. The way your customer case works or speaks to the customer over calls no one understand their collocial language. If you mean to say that there was a call where it was told to me that it is non cancellable, please share a proof of the same. Just don't reply for the sake of replying. Please forward the mail to the concerned person who can take a decision and act upon. Don't waste your and my time on writing non sense. vacations <[protected]@bagittoday.com> 13 Nov to me Dear Sir, We can’t refund the amount regarding to your order. Regards, Asheet Kumar From: Narender Reddy Pannala [mailto:[protected]@gmail.com] Sent: 12 November 2013 20:02 To: vacations Subject: RE: Refund order no. 33049964 Further i could recollect having read the terms and conditions of this travel voucher. There is no mention about the non refundable and non cancellable condition. Narender Reddy Pannala <[protected]@gmail.com> 13 Nov to vacations Asheet I again reiterate that don't just reply for the sake of replying. If you are not the right person at the right level to deal with the issue, please don't reply back, escalate it to the right person. I don't want a one liner answer saying my money can't be refunded. It's my money and I have every right to get it back when you don't have the ability and intention to service the customer. You people are just making money with false promises which are never true. Show me a valid document where it was said that money can't be refunded. I have been told by the customer care over call that the refund process will be initiated and has requested to drop a mail on this id. I have dealt many cases like such where companies like you cheat customers with false promises. I can take this matter to the extent possible to get my money back. I have handled many of such cases for my customers. Please confirm back the status with right person in the loop so that I can take the issue LEGALLY THROUGH THE RIGHT CHANNEL vacations <[protected]@bagittoday.com> 13 Nov to me Dear Mr. Pannala, This is with the reference to your email about mis commitment. Please accept our sincere apologies for the inconvenience caused to you. We would like to inform you we have forwarded your matter to the concerned department to get your issue resolved at the earliest. We request you to kindly allow us some time to resolve the matter. Hope you will bear with us in the interim. Please feel free to call for any other assistance or clarification. Assuring you of best possible service always. Kindly always mention your order no[protected] for further future correspondence. Regards, Asheet kumar Executive-customer care Note: In case of any query not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected] From: Narender Reddy Pannala [mailto:[protected]@gmail.com] Sent: 13 November 2013 14:30 Narender Reddy Pannala <[protected]@gmail.com> 22 Nov to vacations Mr. Asheet Kumar, I think it been more than a week since I am waiting for a reply from your concerned department. Can I expect a reply for my mail. Regards, Narender vacations 22 Nov to me Dear Pannala, This a mail regarding to your order no –33049964 Your order details has been shared with our client on 9-sep-2013 You can contact with the yatra department on this number –[protected] and confirmed your booking related to your order. Now we are unable to cancel this package. Please accept our sincere apologies for the inconvenience caused to you. Thanks Regards Asheet kumar Executive-customer care From: Narender Reddy Pannala [mailto:[protected]@gmail.com] Sent: 22 November 2013 14:53 To: vacations Subject: Re: Refund order no. 33049964 Narender Reddy Pannala <[protected]@gmail.com> 22 Nov to vacations Mr. Asheet I don't understand why you and your team are beating around the bush. Who is your client. With whom who have share the details. Last week you said you have forwarded to the concerned department. Now what you have been writing does not make sense to me. As I said I need the money back at any cost and do not want to listen to any non sense over mails. As I said if you are not the right person, please escalate it to the right person. Don't waste my valuable time. I hope you understand. Regards vacations 23 Nov to me Dear sir, This is a mail regarding to the order no – 33049964 related to the concern of cancellation. We already told you that order is non cancellable and your details regarding to the order is already shared with the yatra department. Every time we are telling you that you can’t get your order cancel once it is verified. Regards Asheet Kumar From: Narender Reddy Pannala [mailto:[protected]@gmail.com] Sent: 22 November 2013 18:17 Narender Reddy Pannala <[protected]@gmail.com> 23 Nov to vacations Mr. Asheet, I think you can read english properly and are well educated to understand my concern. CAN I UNDERSTAND ONE THING, IF YOU HAVE COMMITMENT TOWARDS A THIRD PARTY LIKE YATRA, WHY THERE IS NO SUCH COMMITMENT TO CUSTOMERS WHO PAID MONEY. WHAT DO YOUR TEAM THINK, MONEY IS MONEY FOR EVERYONE, NOT ONLY FOR BAG IT TODAY. I AM NOT BOTHERED ABOUT YOUR PARTNER, I AM WORRIED ABOUT MY MONEY WHICH HAS BEEN TAKEN AWAY WITH FALSE PROMISES. IT LOOKS LIKE THERE IS A CUSTOMER CARE TO SELL THE PRODUCT WHICH TO THE CUSTOMER WHICH CANNOT BE SERVICED/ DELIVERED TO THE CUSTOMER, ALSO THERE IS A CUSTOMER CARE WHO JUST RESPONSES WITHOUT READING PROPERLY AND UNDERSTANDING THE CONCERN WITH ONE WORD 'YOUR MONEY CANT BE REFUNDED". IS IT NOT CALLED CHEATING IN SIMPLE LANGUAGE. Please read the mailing trail and respond properly to my compliant. Who has verified the order and where is it written that there is a order verification process and once the same is verified through a "SAID" process it cant be cancelled. You are just wasting your and my valuable time in writing to and fro mails. Then why the you wrote that the mail has been forwarded to the concerned department and will revert about ten days back. Please read throughly before responding. I am totally disappointed with the the BAGITTODAY and its CC works. Anyhow, its your problem and you will realise that the no business have survived without proper customer service and customer care. This is going to be proved in your case again as already there is so much negative talk about bag it today in the market about these worst practices of cheating customers. I have no worries about your company and its survival, all i am saying is please refund back my money. IF YOU ARE NOT THE RIGHT PERSON TO DEAL WITH IT, PLEAS ESCALATE TO THE NEXT LEVEL PERSON. DONT EAT MY TIME IF YOU HAVENOT HAD YOUR FOOD. THANKS FOR UNDERSTANDING. HOPE YOU UNDERSTAND THINGS CORRECTLY THIS TIME AND DO THE NEEDFUL. I AM READY TO TAKE THE ISSUE LEGALLY IF I AM GETTING THE SAME NON-SENSE AS A REPLY. PLEASE RESPOND. Regards, Narender Reddy Pannala <[protected]@gmail.com> 28 Nov to vacations Can I expect a reply to my compliant??? Narender Reddy Pannala <[protected]@gmail.com> 29 Nov to vacations I am waiting for a reply and refund of my money. Can this be escalated to the right person with proper responsibility. Else, I will be forced to move legally on this issue. Regards, Narender Narender Reddy Pannala <[protected]@gmail.com> 3 Dec to vacations I am waiting for a reply from the so called customer care executive. Can someone reply??? Narender Reddy Pannala <[protected]@gmail.com> 23:35 (2 minutes ago) to vacations Mr Asheet, I hope you are doing great and if you can recollect, my compliant has been forwarded to the concerned department almost thrice by now based on your mail trail. CAN I GET A RESPONSE FROM THE SO CALLED CONCERNED DEPARTMENT??? ELSE, GIVE ME CLARITY ON THE STATUS OF MY COMPLIANT, SO THAT I CAN DECIDE ON THE FUTURE COURSE OF ACTION. I AM VERY MUCH INCLINED TO TAKE UP THE MATTER TO THE CONSUMER COURT, SINCE THIS IS MY DAILY ROUTINE FOR MOST OF MY CLIENTS, INTERESTINGLY, THIS TIME I WILL BE DOING IT FOR MYSELF. PLEASE RESPOND AT THE EARLIEST. REGARDS, Narender Ph: [protected] Narender Reddy Pannala <[protected]@gmail.com> 23:38 (0 minutes ago) to onlinesupport HOPING FOR A POSITIVE AND QUICK RESPONSE. [protected] Forwarded message[protected] From: Narender Reddy Pannala <[protected]@gmail.com> Date: 20 December 2013 23:35 Subject: Fwd: Refund order no. 33049964 To: vacations <[protected]@bagittoday.com> Mr Asheet, I hope you are doing great and if you can recollect, my compliant has been forwarded to the concerned department almost thrice by now based on your mail trail. CAN I GET A RESPONSE FROM THE SO CALLED CONCERNED DEPARTMENT??? ELSE, GIVE ME CLARITY ON THE STATUS OF MY COMPLIANT, SO THAT I CAN DECIDE ON THE FUTURE COURSE OF ACTION. I AM VERY MUCH INCLINED TO TAKE UP THE MATTER TO THE CONSUMER COURT, SINCE THIS IS MY DAILY ROUTINE FOR MOST OF MY CLIENTS, INTERESTINGLY, THIS TIME I WILL BE DOING IT FOR MYSELF. PLEASE RESPOND AT THE EARLIEST. REGARDS, Narender Ph: [protected] [protected] Forwarded message[protected] From: Narender Reddy Pannala <[protected]@gmail.com> Date: 3 December 2013 01:35 Subject: Re: Refund order no. 33049964 To: vacations <[protected]@bagittoday.com> I am waiting for a reply from the so called customer care executive. Can someone reply??? On 29 November 2013 20:32, Narender Reddy Pannala <[protected]@gmail.com> wrote: I am waiting for a reply and refund of my money. Can this be escalated to the right person with proper responsibility. Else, I will be forced to move legally on this issue. Regards, Narender On 28 November 2013 17:22, Narender Reddy Pannala <[protected]@gmail.com> wrote: Can I expect a reply to my compliant??? On 23 November 2013 13:32, Narender Reddy Pannala <[protected]@gmail.com> wrote: Mr. Asheet, I think you can read english properly and are well educated to understand my concern. CAN I UNDERSTAND ONE THING, IF YOU HAVE COMMITMENT TOWARDS A THIRD PARTY LIKE YATRA, WHY THERE IS NO SUCH COMMITMENT TO CUSTOMERS WHO PAID MONEY. WHAT DO YOUR TEAM THINK, MONEY IS MONEY FOR EVERYONE, NOT ONLY FOR BAG IT TODAY. I AM NOT BOTHERED ABOUT YOUR PARTNER, I AM WORRIED ABOUT MY MONEY WHICH HAS BEEN TAKEN AWAY WITH FALSE PROMISES. IT LOOKS LIKE THERE IS A CUSTOMER CARE TO SELL THE PRODUCT WHICH TO THE CUSTOMER WHICH CANNOT BE SERVICED/ DELIVERED TO THE CUSTOMER, ALSO THERE IS A CUSTOMER CARE WHO JUST RESPONSES WITHOUT READING PROPERLY AND UNDERSTANDING THE CONCERN WITH ONE WORD 'YOUR MONEY CANT BE REFUNDED". IS IT NOT CALLED CHEATING IN SIMPLE LANGUAGE. Please read the mailing trail and respond properly to my compliant. Who has verified the order and where is it written that there is a order verification process and once the same is verified through a "SAID" process it cant be cancelled. You are just wasting your and my valuable time in writing to and fro mails. Then why the you wrote that the mail has been forwarded to the concerned department and will revert about ten days back. Please read throughly before responding. I am totally disappointed with the the BAGITTODAY and its CC works. Anyhow, its your problem and you will realise that the no business have survived without proper customer service and customer care. This is going to be proved in your case again as already there is so much negative talk about bag it today in the market about these worst practices of cheating customers. I have no worries about your company and its survival, all i am saying is please refund back my money. IF YOU ARE NOT THE RIGHT PERSON TO DEAL WITH IT, PLEAS ESCALATE TO THE NEXT LEVEL PERSON. DONT EAT MY TIME IF YOU HAVENOT HAD YOUR FOOD. THANKS FOR UNDERSTANDING. HOPE YOU UNDERSTAND THINGS CORRECTLY THIS TIME AND DO THE NEEDFUL. I AM READY TO TAKE THE ISSUE LEGALLY IF I AM GETTING THE SAME NON-SENSE AS A REPLY. PLEASE RESPOND. Regards, Narender On 23 November 2013 13:22, vacations <[protected]@bagittoday.com> wrote: Dear sir, This is a mail regarding to the order no – 33049964 related to the concern of cancellation. We already told you that order is non cancellable and your details regarding to the order is already shared with the yatra department. Every time we are telling you that you can’t get your order cancel once it is verified. Regards Asheet Kumar From: Narender Reddy Pannala [mailto:[protected]@gmail.com] Sent: 22 November 2013 18:17 To: vacations Subject: RE: Refund order no. 33049964 Mr. Asheet I don't understand why you and your team are beating around the bush. Who is your client. With whom who have share the details. Last week you said you have forwarded to the concerned department. Now what you have been writing does not make sense to me. As I said I need the money back at any cost and do not want to listen to any non sense over mails. As I said if you are not the right person, please escalate it to the right person. Don't waste my valuable time. I hope you understand. Regards On Nov 22, 2013 9:35 AM, "vacations" <[protected]@bagittoday.com> wrote: Dear Pannala, This a mail regarding to your order no –33049964 Your order details has been shared with our client on 9-sep-2013 You can contact with the yatra department on this number –[protected] and confirmed your booking related to your order. Now we are unable to cancel this package. Please accept our sincere apologies for the inconvenience caused to you. Thanks Regards Asheet kumar Executive-customer care From: Narender Reddy Pannala [mailto:[protected]@gmail.com] Sent: 22 November 2013 14:53 To: vacations Subject: Re: Refund order no. 33049964 Mr. Asheet Kumar, I think it been more than a week since I am waiting for a reply from your concerned department. Can I expect a reply for my mail. Regards, Narender On 13 November 2013 16:21, vacations <[protected]@bagittoday.com> wrote: Dear Mr. Pannala, This is with the reference to your email about mis commitment. Please accept our sincere apologies for the inconvenience caused to you. We would like to inform you we have forwarded your matter to the concerned department to get your issue resolved at the earliest. We request you to kindly allow us some time to resolve the matter. Hope you will bear with us in the interim. Please feel free to call for any other assistance or clarification. Assuring you of best possible service always. Kindly always mention your order no[protected] for further future correspondence. Regards, Asheet kumar Executive-customer care Note: In case of any query not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected] From: Narender Reddy Pannala [mailto:[protected]@gmail.com] Sent: 13 November 2013 14:30 To: vacations Subject: RE: Refund order no. 33049964 Asheet I again reiterate that don't just reply for the sake of replying. If you are not the right person at the right level to deal with the issue, please don't reply back, escalate it to the right person. I don't want a one liner answer saying my money can't be refunded. It's my money and I have every right to get it back when you don't have the ability and intention to service the customer. You people are just making money with false promises which are never true. Show me a valid document where it was said that money can't be refunded. I have been told by the customer care over call that the refund process will be initiated and has requested to drop a mail on this id. I have dealt many cases like such where companies like you cheat customers with false promises. I can take this matter to the extent possible to get my money back. I have handled many of such cases for my customers. Please confirm back the status with right person in the loop so that I can take the issue LEGALLY THROUGH THE RIGHT CHANNEL On Nov 13, 2013 1:47 PM, "vacations" <[protected]@bagittoday.com> wrote: Dear Sir, We can’t refund the amount regarding to your order. Regards, Asheet Kumar From: Narender Reddy Pannala [mailto:[protected]@gmail.com] Sent: 12 November 2013 20:02 To: vacations Subject: RE: Refund order no. 33049964 Further i could recollect having read the terms and conditions of this travel voucher. There is no mention about the non refundable and non cancellable condition. Please understand that you cannot sustain in the long run without proper customer service. Further don't cheat the customers with false promises when you do not have the ability to do so. It is purely cheating and eating away the hard earned money of customers. I only want my money back and could take the matter to the extent possible. I cannot tolerate such things and have spent hell lot or time on this issue. Please escalate the matter to the right person and ensure to process my refund at the earliest. Thanks in advance. On Nov 12, 2013 7:28 PM, "Narender Reddy Pannala" <[protected]@gmail.com> wrote: I don't remember having confirmed that the order is non refundable or non cancellable. Can you please help me with reference or the documents where it was mentioned as non cancellable or non refundable. It would be of great help. However please appreciate the fact that you have the worst among the worst customer service in India. On Nov 12, 2013 6:21 PM, "vacations" <[protected]@bagittoday.com> wrote: Dear Mr. Pannala, This is with the reference to your email regarding your concern. Please accept our apologies for the inconvenience caused to you. We regret to know that you would like to cancel your order. As per our process, we do arrange a verification call to the customers giving them all the required information/T&C’s regarding their orders, E.g. order details in terms of order value and related items, customer’s mailing address and delivery window etc. In case, a customer is not satisfied with any of the conditions, he is free is get the cancellation of the order during the verification call itself. We have investigated your complaint and found that, your order is thoroughly verified order during our verification process and it was informed to you that the package is non cancellable and non refundable. Therefore, we are unable to process your order for refund. Please feel free for any other assistance or clarification Assuring you of best possible service always. Regards, Asheet kumar Executive-customer care Bagittoday Please quote your Order No.[protected] For further future correspondence. Note: In case of any query not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected] From: Narender Reddy Pannala [mailto:[protected]@gmail.com] Sent: 12 November 2013 10:37 To: vacations; Response (BagItToday) Subject: Fwd: Refund order no. 33049964 CAN I EXPECT SOMEONE TO REPLY TO MY REQUEST. ELSE I WOULD BE FORCED TO TAKE THINGS LEGALLY AGAINST BAG IT TODAY AND YATRA. [protected] Forwarded message[protected] From: Narender Reddy Pannala <[protected]@gmail.com> Date: 5 November 2013 14:25 Subject: Fwd: Refund order no. 33049964 To: [protected]@bagittoday.com, Bag It Today Concierge <[protected]@bagittoday.com> Can i expect a reply/ response to my mail. When can i expect my money credited back to my account. [protected] Forwarded message[protected] From: Narender Reddy Pannala <[protected]@gmail.com> Date: 31 October 2013 17:51 Subject: Refund order no. 33049964 To: [protected]@bagittoday.com Dear Bag It Today Team, I have booked Bag It Today and Yatra buy one and get one travel package for Rs. 3, 999 in June 2013 upon being pressurrised by the customer executive detailing the benefits. I have received confirmation for the same and a mail has been received with details of booking ID and order number. I have placed the order for one package by paying Rs. 499 at the link send on 27 August 2013 for my travel booking. I have received a mail confirming that "the Yatra team will confirm my booking in two to three days". I have not opted for the second package as I have lost trust in Bag It Today since the first package has not been processed. I did not dare to loose additional money of Rs. 499 after seeing the worst customer service. The order for the second and free package has been sent upon writing 10's of mails to the team and endless calls only in September 2013 As a customer, I am totally disappointed with the way the customer care service works at Bag it today. Sheer negligence in serving customers. The CCE asks to dial the contact number of yatra Yatra Customer care[protected]. However, this doesnt work. We are put on hold for couple of minutes and the call gets hang up automatically. After connecting to this number with great difficulty in 20-30 attempts, the CCE asked to wait for some time so that he can get the package confirmed. However, this did not work, i tried reaching the CCE thrice just to realise that he could be of no help instead asked to contact yatra number at[protected]. The CCE promised for a call back in half an hour. No one called back. The next time when i connect on this number, the CCE is very adamant and rude that he disconnected the call and says to get the refund at Bagit today. The team might be busy with selling your products without looking at customer service. SURPRISED TO SEE NO ESCALATION MATRIX AND THE FRONT END CCE IS THE ONLY POINT OF CONTACT FOR CUSTOMER. WHAT IF THE CUSTOMER IS NOT HAPPY WITH THE COMPLAINT RESOLUTION. WHOM DOES A CUSTOMER CONTACT IF THE COMPLIANT/ QUERY IS NOT RESOLVED ON TIME. I have raised the complaints through my my account by logging into bag it today website, writing mails on [protected]@bagittoday.com. NO RESPONSE OR CALL BACK FROM THE CUSTOMER CARE TILL DATE. PLEASE REFUND BACK MY MONEY WHICH HAS BEEN PAID THREE MONTHS AGO AMOUNTING TO RS. 3, 999 AND 499 FOR PROCESSING FIRST HOLIDAY VOUCHER. I WANT MY MONEY TO BE REFUNDED AND AFTER SEEING THE KIND OF SERVICE BY YOUR TEAM, TOTALLY LOST FAITH, THE PRODUCT HAS NOT BEEN DELIVERED, AT THIS JUNCTURE I AM NOT IN A POSITION TO ACCEPT ANY SERVICES FROM YOUR TEAM. I ONLY LOOK FOR MY REFUND. PLEASE PROCESS RS. 4, 498 BACK TO MY CREDIT CARD ACCOUNT THROUGH WHICH THE PAYMENT HAS BEEN MADE.

Hi
The bag it today management is just fooling customers with false promises and there is no response for the mails/ calls that were directed to them. This is a common phenomenon and many people are being cheated with such false promises. I have been behind them for the last 4 months only wasting my time and money in calling the customer care and writing the mails. My order booking no. is 33049964 & i have paid Rs. 3999 and 499 towards the package. Now i dont have trust in bag it today and they has failed to keep up their promise. I want my money credited back to my account.

i have been committed by bagittoday ms farha qreshi on dated 16th june 13 for a converse shoes worth rupees 1700 bnucks, i am sitting at December but there is no solution till now for the issue and they are offering now shoes of 400 and 800 which i am not interested at all, i have written 200 mail but miss deepa arora is not responding properly to my mail and i am just fed up with whole . pls intervene

I ORDERED 2 SHOES FROM BAGITTODAY ORDER NO[protected] AND THEN I GOT THE TWO PAIR OF SHOES AMONG WHICH I FOUND ONE PAIR SHOE (ROCIO) IS GETTING SMALL IN SIZE (9) SO I SENT THEM THE SHOES FOR REPLACEMENT (8/10/2013) WHICH THEY RECEIVED ON (8/11/2013) AND GET A SHOE OF 1 SIZE MORE THAT IS "SIZE 10" BUT NOW AFTER MORE THAN 1 MONTH OF SHOE DELIVERED TO THEM THEY DIDN'T EVEN PROCESS MY REQUEST AND THEY ARE JUST UPDATING COMPLAINT NOT GIVING THE COMPLAINT NUMBER AND TELLING ME ALL THE TIME THAT I WILL GET THE PRODUCT IN NEXT 7 DAYS AND THEY ARE TELLING ME THIS FOR I GUESS 7-8 TH TIME I WANNA HAVE SIZE 10 OF ROCIO SHOES WHICH I HAVE MENTIONED ABOUT IN THE COVER LETTER AND THE BILL THAT I HAVE SENT TO THEM ALONG WITH THE SHOES...

i have ordered hts2400 philips home theatre in bagittoday (india today group) and paid money on 30nov2013, the site said the product will be delivered within 5 to 7 days, as of today 13dec2013 i have not received the product. when i contacted their customer service they said it is already despatched and is with Quantium Mail logistics - please see the details given below by bag it today, when i actually recevied this it has only the free gift announced by bagittoday and not actually the home theatre. AWB Number---[DBP0036475] Shipment Date---[Dec 7, 2013] Courier Name---[Quantium Mail Logistics Solutions India Pvt Ltd] Order Number[protected] i again called the customer care[protected] on 13dec2013 at 3.20pm, one mr. priyanshu said that the product is not available with them and they can give the status of the product after another 7days.i asked him why the product is displayed when there is no stock with them, they were not actully commiting the date on which the product will reach me. they always maintain that they will respond with 48 hrs.

They are the cheaters. Mr. Saurabh Tyagi sell the diamonds of Zia company with MRP of 30000. When i go to jewellery shop the shop owner told me that all the three diamonds of 2500/- . They simply miss guide the customer. The quality of steel products are also not good. The watch pair they provide is also a third class.

I have ordered Natural round diamonds from Bagittoday. The value of Diamonds was Rs. 30000 as per Bagittoday Executive (Mr. Saahil Arya who has called from Phone No: [protected]) but I have to Pay Rs 16199 for the above products. Mr. Saahil Arya has given me his contact No [protected] for any problem. Mr. Saahil Arya told that If I sell this diamonds in the market I will get Rs. 30000 for Diamonds. The certificate is provided with the Diamonds. I have tried to contact Mr. Saahil Arya via contact No: [protected], but this number does not exists. After receiving, I tried to sell Diamonds to Jewellery shop but they told me the shocking price value of Diamonds which is around Rs. 4000. During Verfiication Call for order, I have asked executive (a lady) that If I sell this Diamonds, I will get Rs. 30000 then she replied " You will get the that much value for diamonds after selling the Diamonds". This is the inferior quality products which is supplied by Bagittoday. I have complaint regarding the same to Bagittoday (Complaint No: 1322245), but still there is no reply from them till today. I have to call them and remind them about complaint and they tell that it is under process and we will get back to you shortly. Even Mr. Saahil Arya has told the I will get refund of amount paid to buy the Diamonds (Rs. 16199). I do not have any telephonic recording proof of whatever conversation was there with Bagittoday. Mr. Saahil Arya has told that he will send me the recording of conversation between me and him with the order but that also he has not sent. Now I have told them to provide the Diamonds of Rs. 30000 value or refund my money which I have paid to them (Rs 16199) for purchasing the Diamonds and take back the products. This is seriously cheating/fraud to customers by Bagittoday group. Please resolve the above issue at the earliest. The above deal for ordering was handled by My Husband (Mr. Nirat Shah) on behalf of me.

Lady luck seems to be smiling on you. You have been declared winner of a mystery bag full of lucky draw by india today worth Rs. 2, 20, 296 by India Today Book Club. You won a lucky draw four types of products of Samsung Company. Now you pay 10% amount of your draw products Market amount only in an Senior H.R. Saving account of India Today Book Club.I am Ullal Shishupal Rao I am paid Rs.5, 700 from Bhanu pratap A/C- [protected] HDFC BANK Lajpat nagar new delhi. He told me now you pay that much of money and we send you Samsung Mystery bag then you pay remaining money that is Rs, 16329. We pay that much of money from may 2013. Till here they did not send any mystery bag.

I HAVE PLACED THE ORDER FOR SHOES RS 999/- FOR WHICH INTERNET CODE WAS TOLD TO MR SURINDER KUMAR SHARMA WHO TRANSFER THIS AMOUNT, BUT AS SOON AS I CHECK MY ACCOUNT, A SUM OF RS 22499/- WAS DEDUCTED WITHOUT MY CONSENT. SO PL TAKE STRICT ACTION AGAINST THESE COMPANY RETURN THIS AMOUNT.

AJIT KUMAR

M-[protected]

I have ordered one product in bagittoday on the 13/11/13. And my order id is 33416583. But till now I have no information about the my product departure all the times it is showing processing in the website. I have contact the customer care more than 5 times but no one tell me the exact status of my product all the time they were saying that your product will dispatch in next 3-4 days. I want my money back.

original order was :holiday package of 3999 + 1 free
Order id:33066166 free order id:[protected]
SUBORDER ID:20164516
Total amount paid in advance
3999+499+499

still waiting to confirm the destinations i requested i.e. Alleppy ( both packages 3999+free)
for the month of june 2014 for any dates from 3/5/7/9/ june 2014...still not confirmed.

Gautam
[protected]

29 nov 2013 4:00 pm (ashish customer care)


Destination hotel said by bag it today and selected by me for Alleppy not being given by Yatra.
They are asking to talk to Bag it today as money given to Bag it today and it is their offer...
while talking today to Bag it today with (Ashish Goel cutomer care @ 4:15 pm)
is saying Bag it today can not do anything as this is Yatra's package...and money also given to Yatra..
But i paid to Bag it today ...3999 + 499 + 499
and now i am not at all interested to go anywhere with any Bag it today vouchers or yatra's vouchers, due to their harrassment.
kindly refund my money back 3999 + 499 +499.

Gautam
[protected]

PS:- My friend suggested me this offer But he is also facing the same problem.
To create a good impression for online shopping is very must for shopping websites specially coming from big brand of India Today Group...I hope and wish Bag it today survives for the long run in this competing E-Commerce industry

Hi, I had purchased 5 T-Shirts & 4 Shirts, seeing the advertisement sent to my mail ID, the materials where looking very good in add, but when i recieved it the material was very worst (Cheap Road side materials) which was not worth to what i paid (Rs.2000), the sizes where also not standard, which where not fitting to me, then i called their customer care and complaint about this, they said the materials seen on the add, is not the same it will vary they said, and i was also told that the the money will not be refunded and they told that you send the material back will replace with the next size with in 7 days, accordingly i had sent the material back through courier (i had paid Rs.350 for courier) after 10 days i didn't get any material back, again i called back to the customer care and asked about this they said the don't have stock. Then i asked to refund back the money, untill now (1.5 Months over) they have not paid the money to me if i call the customer care, they are saying in next 7 to 9 days it will be done. So please help me with this matter.

I booked my holiday package 15 days back with order no 33400472 and till date no action has been taken by them...before booking they used to call me 15 times a day but after booking i am calling them 30 times a day...and now its enough i am taking this matter to media and consumer court...so if you have extra money then and then only u invest in this fraud site...i ll take strict action against india today group also...they are all fraud...now they are even cutting my calls and the person rahul saxena who booked my package is not even picking my call...

From: Gomes, Libby Sent: Wednesday, October 23, 2013 6:35 PM To: 'Response (BagItToday)' Subject: RE: Order id. 33088792 Importance: High Why wrong way bill nos are provided by you this shows you have been fradulantely working with may customers like us. Every mail is answered by different executive this shows the faulty way of working Hrishab Kumar, Judit and Nitin Saxena ________________________________________ From: Response (BagItToday) [mailto:[protected]@bagittoday.com] Sent: Wednesday, October 23, 2013 6:23 PM To: Gomes, Libby Subject: Order id. 33088792 Dear Ms. Gomes, This is with reference to your e-mail regarding incomplete order received. We apologize for the inordinate delay in replying to you and request you for your kind understanding and co-operation. We would like to inform you that once again we have forwarded your request to our concerned department to resolve the issue at the earliest. Further, we would like to inform you that it will take few days because there are various steps and procedures that have to be followed. Please allow some time to fix it. We are trying our best to provide you the resolution that we have. Hope you shall bear with us in the interim. Please feel free to get back to us for further assistance. Assuring you of the best possible services always. Regards, Hrishab Kumar Executive-Customer Care Bag it today Please quote your Order no[protected] in all future correspondence. Note: In case of any query not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected] and if you have not registered your id on bagittoday, kindly be registered yourself on our website so that you can received the updating of your order in my account option. From: Gomes, Libby [mailto:Libby.[protected]@jacobs.com] Sent: 18 October 2013 18:07 To: Response (BagItToday) Subject: RE: Order id. 33088792 Judit Executive-Customer Care Please note four to five working days is not acceptable to me. I need the short supply good to reach by residence by Monday or I shall lodge a consumer complaint as you know the order was placed on 09.07.2012 and till date you had no worry about the short supply for you had already received the payment why would you be worried about the short supply. Take this as a last request to deliver the short supply material immediately or else I shall book my complaint on Monday. Libby Gomes ________________________________________ From: Response (BagItToday) [mailto:[protected]@bagittoday.com] Sent: Friday, October 18, 2013 5:04 PM To: Gomes, Libby Subject: Order id. 33088792 Dear Mr. Patel, This is with reference to your email regarding complaint. We apologize for the inordinate delay in replying to you and request you for your kind understanding and co-operation. We would like to inform you that we have already taken your matter on urgent basis with the concerned department to investigate and resolve the issue and our concerned team will contact you regarding the same. We request you to allow us 4-5 working days for the same. Hope you shall bear with us in the interim. Please feel free to get back to us for further assistance/clarifications. Assuring you of the best possible services always. Regards, Judit Executive-Customer Care Bagittoday Please quote your Order Number – 33088792 in all future correspondence. Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected] and if you have not registered your id on bagittoday. From: Gomes, Libby Sent: Friday, October 18, 2013 11:29 AM To: '[protected]@bagittoday.com' Subject: FW: Urgent Urgent Urgent SHORT SUPPLY FOR PAYMENT DEDUCTED on 9th July 2013. Importance: High Can I know by return mail when the attached short supply will be delivered or I shall be forced to lodge a consumer complaint. Can you give me the dispatch details immediately. An immediate action on the above is request. Regards Libby ________________________________________ From: Gomes, Libby Sent: Tuesday, October 15, 2013 11:22 AM To: '[protected]@bagittoday.com' Subject: FW: Urgent Urgent Urgent Importance: High Reminder to the two forwarded mail for a quick response as the telephone nos. provides on your site do not get connected. Please expidite. When is the delivery affected? Reply immediately. ________________________________________ From: Gomes, Libby Sent: Friday, October 11, 2013 10:47 AM To: '[protected]@bagittoday.com' Subject: Urgent Urgent Urgent Importance: High Reminder to the two forwarded mail for a quick response as the telephone nos. provides on your site do not get connected. Please expidite. ________________________________________ From: Gomes, Libby [mailto:Libby.[protected]@jacobs.com] Sent: Thursday, October 10, 2013 4:54 PM To: Response (BagItToday) Subject: ID no. 33088792 Importance: High Dear CEO of Bagittoday, This is further to order ID no. 33088792 whereby we had ordered for two tummy shapers and paid for two but till date of writing we have received only one tummy shaper. Can you good office respond immediately as to when the balance quantity of tummy shaper will be delivered on the address of the person Mrs. Jignyasa Patel’s residence. You can please note that we should immediately receive the same or else we shall be forced to take necessary action for short delivery of goods. A line in immediate response is a waited. Libby Gomes ________________________________________ For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/ This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com. ________________________________________ NOTICE - This communication may contain confidential and privileged information that is for the sole use of the intended recipient. Any viewing, copying or distribution of, or reliance on this message by unintended recipients is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and deleting it from your computer. ________________________________________

we bought a holiday package from bag it today order no[protected]. We want to book a hotel in manali Travel Destination : Manali (Himachal Pradesh) Travel Dates : 23rd Nov'13 to 27th Nov'13 Resort : Royal Banon Resort, Manali, Himachal Pradesh. for which we mail at [protected]@affordablesalespromotions.com on 20 oct 2013. but there is no response from your side. we also call customer care of book my holiday and lodge a complaint and complaint no is 129663. As I haven't received any response / confirmation from your side about booking of hotel

This is with respect to the original order placed on 16th October, with one Mr. Rishab Roy. I had clearly mentioned to him that I would be interested in the BagitToday - Yatra offer, only and only if he is able to promise me that we can use the package (Yatra 3999/- one + one free) in the upcoming Diwali holidays. Reason being that my family and my in-laws can then make use of the holiday. I also copied Sonia Mehta, Chief Customer Experience Officer, since this is co-branded and I believe that Yatra is also getting their equity diluted and brand name besmirched by this unprofessional handling of customers. However, after booking the order, Mr. Rishab Roy refused to answer the call, despite my attempts twice - on[protected]. There was no booking ID provided and for which, despite several follow ups, there was no adequate response. Consequently, Diwali came and went and we could not take a holiday as per this plan. The details of the order is provided below: Order Tracking Details Order Id Purchased on Last Order Modified Date Current Status Courier Name AWB Number[protected]:12:28.[protected]:00:25.0 Processing -- -- Subsequent, to this I had also let the team know that I was disappointed with this and wanted the order canceled and the money refunded. Post that I have been getting SMSes on my mobile: 1) 29th October 2013 - Unable to service your order no. 33337388 for Rs.3999.00 2) 29th October 2013 - Unable to service your order no. 33337418 for Rs.3999.00 3) 12th November 2013 - - Unable to service your order no. 33331013 for Rs.3999.00 Kindly have my order cancelled and the money refunded at the earliest. I will also take this up with other consumer redressal forums till this is resolved. Jones

Hi, Below is the mail chain with [protected]@bagittoday.com regarding the failed Holiday booking transaction on order no[protected] & 33072448"yatra & bagittoday" holiday offer. I'm feedup with the poor customer service, as the customer service number[protected] they have given is rarely picked up. In this almost a month & half i have wasted about Rs.300 out of which i have succeeded only once to talk to a human. How can i sue them to get back my money or to book the holiday package. Selva Kumar <[protected]@gmail.com> Nov 5 (8 days ago) to vacations Hi, I have attached the screenshots of the payment done on 23rd Sep 2013. It has been almost a month from my first mail & you have assured in 2-3 days the issue will be resolved, but still i'm not getting response from you people. I want this issue to be sort it our asap. My mobile number is [protected], u can call me for any info. On Mon, Oct 28, 2013 at 3:16 PM, Selva Kumar <[protected]@gmail.com> wrote: What's the status of the order...I have booked one of the holiday for the coming weekend. It has been almost 20 days after the last mail, you are supposed to reply back to me within 2-3 days of time. When will i get the response?? On Tue, Oct 8, 2013 at 1:33 PM, vacations <[protected]@bagittoday.com> wrote: Dear Mr. Kumar, We would like to inform you we have already forwarded your matter to the concerned department to confirm your booking from yatra team. We request you to kindly allow us some 2 to 3 working days only to resolve the matter. Please feel free to call for any other assistance or clarification. Assuring you of best possible service always. Kindly always mention your order no[protected] & 33072448 for further future correspondence. Also for further clarifications you may call us on[protected] we would glad to hear from you Regards Asheet Kumar From: Selva Kumar [mailto:[protected]@gmail.com] Sent: 07 October 2013 12:19 To: vacations Subject: Re: order no[protected] & 33072448 Hi Ravinder, Thanks for the reply. Can you tell me how many days it will take to resolve this issue, as i'm planning to take my 1st vacation on 1st November. Also i'm tired calling[protected] for whole of last week & lost my patience & money. Hope the issue will be resolved at the earliest. On Mon, Oct 7, 2013 at 12:11 PM, vacations <[protected]@bagittoday.com> wrote: Dear Mr. Kumar, This is with the reference to your email about booking confirmation. Please accept our sincere apologies for the inconvenience caused to you. We would like to inform you we have forwarded your matter to the concerned department to get your issue resolved at the earliest. We request you to kindly allow us some time to resolve the matter. Hope you shall bear with us in the interim. Please feel free to call for any other assistance or clarification. Assuring you of best possible service always. Kindly always mention your order no[protected] & 33072448 for further future correspondence. Also for further clarifications you may call us on[protected] we would glad to hear from you. Regards, Ravinder singh Executive-customer care Bagittoday From: Selva Kumar [mailto:[protected]@gmail.com] Sent: 06 October 2013 11:12 To: vacations Subject: Reg: Order Number: 33055555 & 33072448 Hi Support, I have taken the the holiday package with below details Booking ID : MHCC[protected] Order Number : 33055555 Booking ID : GCKDHC5UPAM Order Number : 33072448 I tried booking the holiday on 23rd of September. For both the holiday bookings all the process with the amount has been deducted & returned with the blank page. I'm trying to contact the customer care numbers([protected], [protected]) both are giving [protected] which is not picked till this date. May i know what is going on, i want either the holiday has to be booked or else the amount Rs.[protected]+499+499)should be returned at the earliest. These are the urls returned after booking http://www.bagittoday.com/faces/jsp/callback/response.jsp?IntegerationId=1178202 http://www.bagittoday.com/faces/jsp/callback/response.jsp?IntegerationId=1178367 -- Selva kumar M +91-[protected]