India Today / BagItToday Complaints & Reviews

Order id - [protected]


I placed an order on 27 dec 2012 and its been more than 2 months but i have not received the order. Every time i called customer care and they told me that they have not received my payment but after providing all the relevant document they told me that they are investigating the case and requested me to wait for 7 days. Waiting time never ended and its been like more than 2 months and everytime i get the same reply. Today 9 mar 2013 i called customer care and again they said that they are investigating and wait for 7 days. Finally i decided to mark an email to the CEO Mr. Salil Kumar. Its an ultimatum from my side that if the case is not going to resolved by 20 mar 2013 then i will file an FIR against bagit today. Really frustrating and bad experience.

I would request the bagit today team to get this issue resolved as soon as possible failing which i have to take step.

Dear sir,

I was order only shoes this mrp 799 with online payment .after payment within 1 hour bag it today
company representative was call me Mr.Amit he was speak me on phone sir your email id win our company
anniversary . he was speak me you can pay only 12999 with you have get 30000 diamonds and 1 pc camera ,1pc sun glasses , watches.this all materiel was revived by me but sun glasses damage , camera not working .diamonds duplicate send by me . bag it today company fraud by customer .


so Pl take action help me

contact:-[protected]

Complaint against bookmyholiday.com

Feb/05/03/2013

Vijay S Dashora

Had booked a holiday package with bookmyholiday.com and paid all due money, ( Booking Order id. [protected]). I had sent my holiday dates form well in time i.e on 25.02.2013 for booking of accomodation at Puri on dated 17.03.2013 . while calling several times on their customer phone no response in this matter but Company never informed about acceptance or rejection of my request, nor did they bother to reply my many phones/ e-mails,
Their helpline is always getting disconnected or not reachable( no. [protected], email id: [protected]@affordablesalespromotions.com). Today I had called them for the holiday dates they not even revert the exact situation . However in Puri they had 3 properties & all the properties have right now available accomodation on the mentioned date i.e. on 17.03.2013 as mentioned in their list provided by them at the time of package booking Their executives ask to call after 7 days when we call the No.[protected]BAG IT TODAY) & they told us there is no relation with the[protected]BOOK MY HOLIDAY) Bag it today had given package of BOOK MY HOLIDAY on payment of Rs 5549/- + 450/- amount on the booking time . Book my Holidays changes their address several times as on their stationery they had Noida address & a email sent by them address of ghaziabad . Nos. provided for the CUSTOMER CARE very bad response I never suggest this to anyone . The customer care executives keep you on hold for long time and then disconnect the phone. Good way of cheating & fraud from bagittoday & Affordable sales & promotions Pvt.ltd. They have list o[censored]nsatisfied customers with them .
Till today they had not revert any email or pick up phone to book my hotels at puri on 17.03.2013 .


Vijay S Dashora
Email – [protected]@gmail.com

Order ID [protected]
I purchased marco ferro dream show from bagittoday.com. I placed this order on 23rd feb 2013. After requesting them to deliver it by 3rd march as I have to go for my ssb interview on 3rd itself. Luckily I received the product on 1st march but right then when I saw the product I noticed that right shoe is defected piece(may be whole bagittoday site runs on defected piece since they are selling most of the products so cheap). Then I called the bagittoday customer care and told them the issue he only resolution they had that I have to ship the defected piece back to them and then only they will ship the product(who knows what defect will that product have then). As on 3rd it is Sunday they told me that they will ship the product on Monday and also advised me to postpone my SSB. Super Annoyed by that I told him to transfer my call to his senior then he said my senior are on lunch from 3pm to 5pm(lucky year I need this job). So call again after 1 or may be 2 hour. Then I gave him a genuine solution to all the problem that lets just take a middle path that I will ship the product and refund my amount as soon as you get the product he said no. I then asked to give me credit for the same amount to do shopping on bagittoday and he like always said not possible. Now this is the only way I thought of to get resolution as even the bagittoday email service don't even bother to reply to my emails too.

Hoping for the best

Company Name : Bbagittoday (India Today Group)
Order ID [protected]
Date 07.02.2013
order value (including discounts, if any) : Rs. 2729
Order Date :[protected]
Activity : M-COMMERCE
Payment Mode :- Net Banking.

SUBJECT:- Online Purchase Non receipt of Product.

I have order one Electrical Kettle & Pendent set on 07.02.2013 though online purchase Order no [protected]

But till now as on 28th Feb 2013. the same product not received my end, i have sent mail and contact over phone to customer care still they telling more 5-7 days delivery time.

i feel they chit me.

kindly resolve my issues

Thanks & Regards
R.Nandhakumar
[protected]

Dear Sir,

I (Srinivasa Kumar) have ordered 30+30 cents Diamonds(3+3) of two orders worth Rs. 29,000.00 from Bag IT Today vide booking ID No. [protected] and [protected]. I am having receipts of those Diamonds and as promised by Bag IT Today that a certificate in regard of originality of Diamond would also be provided but regret to say no certificate received from Bag IT Today instead they had given only cd having information about the product. I had gone to various reputed Jewelers in my area like Klayan,Malabar gold Jewelers etc.. to check the quality of Diamionds whether they are original or not. All 35Jewelers told that this is very poor quality Diamonds and its cost maximum up to Rs.3500.00 total of 6 diamonds. The Diamond is from Myra/ Anaira Jewels India Pvt. Ltd.. I had complained no. of times on complaint forum of Bag IT Today but no positive reply received.

actually i had purchased with the return policy condition given by the executives named PRASHANTH and SANDEEP in sales department.Now they are not even responding to my calls and after some days they are telling those guys resigned to the job and i has to contact customer care.

I had contacted customer care regarding this and they are telling that return and refund policy is not there in thier company.They are telling rudely that there is no link between customer care and sales department.I dont know what i have to do.Please take some serious action on them and make them,in future they will not blame or bluff the customers and no customer will fall in their words.

My Email ID's are : sreenivasula.[protected]@gmail.com and [protected]@gmail.com. Please verify and take a serious action on them reply me as possible.

Thanks a ton in advance,
Regards,
Srinivasa Kumar.

Regards
K.Narasimha Prasad

I have received a call from bag it today on 21/02/2013 morning from[protected], She informed me that i have been selected as a valuable customer of bag it today & my no have won deal of 5 products for which initially i have to pay Rs.15999 & after 7 to 10 days this amount will credited to my card as the money is only taken in terms of genuineness of the customer & the product is given to selected customers on promotional bases & the refunding date will be confirmed within an hour by an email after my order. Accordingly I have booked the order on 10:58 AM but till now i have not received any mail regarding refunding of the amount except the order confirmation mail. On 21/02/13 evening i have called to their customer care regarding the refunding the amount, but they confirm that no such scheme is available means my money will not refund in my account. At the same time i have requested them to cancel my order but they told me that they can not cancel the order & i can cancel the order while i will receive the verification call. But today morning (22/02/2013) i have received the verification call at 11:33 AM, but that fellow is refused to cancel the order after my repeated request also he has not cancel the order & again he told me that my amount will be credited within 10 to 15 days. My order ID is [protected] & i would like to cancel my order. Bag it today have already done so many cases & cheated the customer before & the same way they r trying to cheat me. Please help me out from this & please help me to cancel the order. As they told my call was recorded then you can check this from their call record.

I bought a travelling package from bagittoday.they promised me a gift along with that package.Initially they provided a URL for that gift but that was not working.Now when i m making repeated complaints about this to their customer care there is no response from them.I think all these companies are fake and they just exploiting the pubic money for their own good.

Dr.Nimmi Varshney

on Jan 3rd 2013, i received a call from bagittoday (tel#[protected] stating i have been given a promotional offer where i will be getting some products & diamonds worth rs.30000/-. but for this i have to pay rs.13999/-. also they assured me that my money will be refunded on behalf of diamonds within 7-10 days i.e. they will resale the diamonds worth rs.30000/- for me & pay me back that amount. Simultaneously i was also offered another jackpot offer where again some products & diamonds worth rs. 30000/- was given to me. they charged me rs.17799/- for this. also for they said that my money will be refunded on behalf of diamonds i.e. they will resale the diamonds worth rs.30000/- for me & pay me back.
Now in total i was given 6 diamonds worth rs. 60000/-, 2 maxima watch pairs, 2 sunglasses, a tablet, a dvd player, a home theatre, a duffle bag & a gold plated playing cards for total amount of rs.31798/- i paid.

i placed the order on 3rd jan-2013 & received both the packages on 9th & 11th Jan-2013 respectively. order# [protected] received on 9th jan-13 & order# [protected] received on 11th jan-13.

I called bagittoday after 15 days of receiving the products to resale the diamonds & then they said that only diamonds worth rs.80000 or more will be taken for resale whereas i have diamonds worth rs.60000/- only.

THIS CONDITION OF RESALE THAT ONLY DIAMONDS WORTH RS.80000/- WILL BE TAKEN FOR RESALE WAS NOT TOLD TO ME DURING THE OFFER & NOW THEY REFUSE TO RESALE MY 60000/- DIAMONDS. I HAVE A RECORDED TELEPHONIC CONVERSATION WITH THEIR EXECUTIVE (MS. RUCHI JAIN) WHERE SHE HAS NOT TOLD ME THIS CONDITION DURING THE OFFER. I SPOKE TO THEIR 2 EXECUTIVES, SONIA JAIN - FOR ORDER# [protected] & RUCHI JAIN FOR ORDER# [protected]. RUCHI JAIN HAS RE-CONFIRMED ME THE DIAMONDS WILL BE RESALED & DID NOT INFORMED ME THE ABOVE SAID CONDITION FOR RESALE.

THUS I WOULD LIKE TO FILE A COMPLAINT AGAINST BAGITTODAY, NEW DELHI WHO HAS NOT GIVEN ME COMPLETE INFORMATION DURING THE SALE & NOW REFUSE TO RESALE MY DIAMONDS AS THEY PROMISED DURING THE OFFER.

SUDHAKAR RACHA
[protected]
SILVASSA

I saw the offer price for Samsung galaxy S3 mobile for Rs. 26899. I made a transaction in web site through net banking. my account got debited for Rs. 26899 but i didn't get the confirmation message.
My HDFC bank account statement shows the transaction is successfully transferred Rs.26889.

This website is creating so many problems to the users.
User losing their money for this small discounts and waiting for the reply from the company. but no response at all

I dont know whether i get my product or money... and what is the time limit??
please take some action on these kind of issues because people work hard and saving money. this should not go in waste...

I got a call from sales and promotion department of BagitToday. He told me that I was selected among the 5 lucky customers and if I will buy Rs 15,999 Gift hamper from them, I will get this amount in 7 days refunded, I was bye that offer. after first payment they again asked me to pay an amount of Rs 29,999 for LCD tv and it?s holding amount it will refund in your account in 24 to 45 days. if I fail to pay, then they will not process my first payment (ie. Of 15,999) and I will not be given any benefit and I was forced to pay Second payment of Rs 29,999 again. I placed an order on[protected] on 3:00pm and I was check revives of bag it today and After 2 hour I call bag it today call center & cancelled my orders and requested for refund. But they said as per our company rules it not refund it will convert in bag it today points. After that I was got call from conformation department & he was conforming my address & tell me your product will . But I want to cancel this order & my money will refunded. What I can do for it ..

Sir
I made an online transaction from bagitoday.com on 3rd Feb 2013 worth Rs. 2098/- using my credit card.
The Order ID is [protected].
The payment was deducted from my credit card but I got confirmation mail from bagitoday stating that transaction has been unsuccessful.
I then sent them the credit card statement wherein the transaction amount was indicated in favor of bagitoday.
Since then I have been regularly writing to them but my complaint remains unaddressed till date.
I am yet to receive my order or refund of money.
I would say that bagitoday is a crooked enterprise not worthy of any dealing.
Ashish

Bagittoday called me over mobile and requesting to book a order for white diamonds for Rs.33499/- along with gifts. Same is booked and paid vide citi bank credit card on 03.07.2012 - card ref 03/07 [protected] INDIA TODAY PAYMENT 33499.00 - But i have recd only gifts viz pocket projector and watch. While diamonds are not recd. I came to know after opening the parcell containing only TO address ie my address.

despite of several e-mails and over phone, the company is not responsed my request. company represtentives are well trained to attract the customers over phone - that too during office and busy times - and get their orders by giving false assurance/promises.

that is not a first time for me. I have also huge amount duirng 2011. all correspondence through e-mails is wasted. no response. company is not believing cusotmer's words.
On 08.02.2013, Finally company representive is told that i have booked a complaint after one month. I have complained on 15th Aug 2012. Pocket with gift items are received during last week of July 2013. BUT COMPANY TOOK MORE THAN SIX MONTHS TO CLOSE ISSUE, THAT TOO WITHOUT ANY POSITVE FAVOURABLE ACTION TOWARD CUSTOMER. THEY ALWAYS CLAIMS THAT THEY ARE CORRECT AND THEIR REPRESENTIVE ARE CORRECT. ONLINE SALE BY REPUTED COMPANY LIKE INDIA TO-DAY IS REALY CHEATING THEIR CUSTOMERS IN PLANNED MANNER

KINDLY GET MY MONEY BACK.

WITH REGARDS

SAIKUMAAR
[protected]

Hi,
My name is Abhishek Kumar Rai. on 6th of Dec-2012 I got a call from a Executive (as per him his name was Sachin Srivastava Mobile no-[protected] from which I got the call) of Bag it today that they have taken out some lottery for entire india and chosen 10 names whom they want to give some promotional offer and according to him my name was there (Since I had made few purchases from bag it today in previous times) then he said that for claiming your offer you need to do 2 transactions (2 holiday packages each costing 5998/-Rs 2Night 3Days holiday) and according to that person with this 2 Holiday packages I was supposed to get 1 Blackberry Bold 2 mobile and 1 Dell 15R Laptop free.

It was quite attracting offer so I got into his trap. I made the purchases of two holiday packages (Order ID : [protected] & Order ID:[protected] each costing 5998/-Rs)
then after the transaction I got a call ( stating to be confirmation call from Bag it today), the lady told me that I have made purchase of 2 holiday packages and with that I am getting a sunglass free then I said to her that according to the sales executive I am supposed to get 1 Blackberry bold 2 and 1 Dell 15R laptop. then she refused that this kind of offer is not there.
she told that Sir,Plz finally tell me whether you want this order or not. I said her to call me back after an hour so that in between I will speak to that Sales Executive. again I called up that sales executive, he said that this offer is there only for the 10 names which came out from the lottery and my name is there so this offer also applies to me.
after around 1 hr the confirmation lady called me then I said to her that your executive was telling That the offer is there for me.She said that this was not a right information then I took that sales executive in conference with that lady. there he said that as I had given him few referral names I would be getting that offer. and then he disconnected the call.
again the lady said that there is no guaranty that I get those Prizes, I would get those prizes only if the people reffered by me make some purchases from bag it today. Then I said to her to cancell the order since I was not interested in this kind of dealing.
That lady disconnected the call after saying that I would be getting a call within 48Hrs from bag it today confirming cancellation of orders.
I waited till next three days But I didnt get any call from bag it today.Then I called up Bag itToday Customer Care and enquired about the status of the orders (I have the full audio clip of my discussion at that time with the executive where he confirmed that order was not under process and took a request to cancell the order, If it is required I can give that audio clip to you). The executive told me that the Orders are not under process since they have not been confirmed by confirmation department. Even then also I told to that Executive to cancell the order and he raised a request for cancellation. after two days of this I got a mail and SMS stating that My Order has been dispatched and dispatch details were given.

I returned the delivery and it was received back at their warehouse after few days.
now I am asking the refund of my money But Bag It Today is telling that refund is not possible, I have to make some purchase of that money from Bag it Today That is the only option.

It has been nearly 3 months I want my money back, please help me Out.
My mobile no is [protected] and E-mail is abhishek.[protected]@gmail.com

Hi,
I have purchased one holiday gift voucher from bagittoday through telecall seller along with them they offer me some free gift.
Order ID- [protected]
Order Amount - 5998/-INR
Order Date - 21/11/2012
GV have validity for three month.
Till now 13-Feb-2013, I have not received order and free gift.
I have raised request many times with customer care that I don’t have received and parcel till now (13/02/2013).
But they are replying same thing they have delivered the order with the below details and attaching fake POD (proof of delivery).
Transporter Name - QUANTIUM
Dispatch Date [protected]
Con.No. - BP0042630
When I am telling that I don’t have received parcel, can you cancel the order they are telling that order already deliver to you so we cannot cancel order.

I have a Complaint against the Bag it today!!!

I got a Call from Bag it today stating that Your no is got selected from the Gujarat for the Promotional Activity so you are getting the free gift from the Bag it today.

Executive Name : Anu Chauhan No [protected] She has told me to come online and purchase the Product Order No :[protected] Diamond, DVD & Couple Wrist Watch of Rs15,399/- this money will be refund you within 15 days after that they have transfer the call to another Executive Named (Priyanka) she told me to booked the another order that Order No [protected] Product is LCD & other which product I don’t know amount is Rs29,999/- she told this is your free gift but you have to pay the amount but your amount will not deduct from you’re a/c it will be only going to freeze in you’re a/c for 90 days.

I have already Raised the Complaint against both the Order ID: [protected] & [protected] Complain No: 1080375 &1080378.

I have already raised the Complaint against the Order ID-[protected] & [protected]. Due to Wrong information provided by bagittoday’s executive.
I have already lodged a Complaint mailed to [protected]@BagItToday.com<mailto:[protected]@BagItToday.com> on the dated 24-jan-13 & via Call on customer Care on 29-jan-13.

Please help me to get the money back…

Looking for your positive response.

Dear Sir/Mam,
I would like to draw your attention towards my problem and request you to
kindly help me out as I seriously dont know where to go and resolve my issue
On 21st Jan 2013 I ordered Samsung
Galaxy Note (order id:[protected]) by paying 24999 the website
www.bagittoday.com but till 30th I just heard (by calling there tolled
number:[protected]) that my order is under processing and as per there
company rule order will take 7-15 days excluding Saturday and Sunday.
On 31st Jan they told me that they
delivered me the product by First Flight Courier (Courier ID:O[protected].
When i tracked it by website of First Flight it shown that my courier
reached unto my nearby First Flight office at Garh road, Meerut 4th Feb.
When i queried for it First Flight
representative said that your courier has been lost ( Divakar: [protected])
and you complain for it to your ordering company as we are only responsible
to them and not to you.I asked them to lodge FIR and give me a copy but
they refused to give it to me.
As today its 12th Feb and i did not
not got any response except 5 times verification calls from bag it
today,regarding whether I got the product or not and every time i explain
them that I did not got the courier kindly help me and tell me that whether
its just my bad luck or while shopping online I have to keep this much
patience.

Hello,

I dheeraj lalwani received call from bag it today ( [protected] ) ,saying i have been selected
as one of the customer and if i will purchase below set of products then my money will be refunded.
I purchased the product and paid amount 15999 and after that again they asked me to buy certain set of products worth rs 29999 (which they never discussed before) and that amount will be freezed. I denied to do that and now i am worried whether i will get back my 15999 rs back or not as they didn't give me any written confirmation which they promised before.
I just want my money back doesn't matter product is delivered or not.

set of products
maxima watch set
diamonds
bag
one us company tab
total amount 15999

transaction reference-[protected]
order id-[protected]

Thanks
Dheeraj lalwani
Mob no-[protected]
lalwani.[protected]@gmail.com

Mr.Singh

u should go to the consumer court and file a case against bagittoday. because there are lots of people who are suffering from bagittoday cheat and fraud of holiday .now they will not going to any thing. i know that , cause i m also one of them. all people working with bagittoday always make falls promises. one of the manager from customer care told me i will refund ur one package but when i send them a package they denied to pay and said you have to purchase from bagittoday for same amount. so finaly, i have filed a case in consumer court. not only for me but for all those people also with whome this big cheater company has made fraud.
so , i advise u to file a case against them in consumer court . its free of cost and also promise us that ur complain will be solved in 3 months.
log in and file complains.

http://www.nationalconsumerhelpline.in/Index.aspx

here.

be brave.....
all consumer with u...

I have ordered for 7' tablets of Vox having my order no-234905 on[protected]. The same has been dispatched to me on 3/3/2013. The box displays that it should contain the charger, USB cord, User Manual, hearing phone but opening the box no user manual and usb cord is found. The complaint regarding the same has been made several times to the customer care but each time they give me another no of service centre which is inoperative or nonfunctional. Why I'll accept defective goods.