Sir my name is ghanshyam thakur and i am a youtuber, 3 months ago i created id in dhani app but after seeing subscription fee i did not register then i got a call from dhani app in which dhani app customer care person told me that now there is an offer in Dhani App, in which the subscription fee of Rs 589, you have to pay it only once in a year and that too you will be refunded now, on his request, I paid the registration fee and started waiting for the refund of money, then again I got a call from the same person from Dhani, then I told him that I have not got the payment refund yet, then he said that you do a transaction, then the payment will be refunded, then as he said, I have got one. I did a recharge of 11 rupees, then he said that you wait, I check about the refund and kept the phone on for about 20 minutes and then disconnected, after that I tried to call that number many times but The return call could not be received, and also called the helpline of Dhani app many times but nothing happened, I talked a lot towards Dhani In an incoming call from customer care, but they did not take any action, after that today I have received a legal notice of Rs 1740 from Dhani App, in which Dhani App has added 2 months more fees. Please solve the problem.
mob - [protected]
Mar 21, 2022
Complaint marked as Resolved
IndiaBulls customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2022
IndiaBulls Customer Care's response Dear Ghanshyam Thakur,
We understand that our team is in touch with you and assisting you in this regard. Please let us know if we can help you with anything else.
Neha, Team Dhani
We are here to solve your problem, please DM us via m.me/dhaniapp or leave your number at [protected]@dhani.com and we will call you right back. You can also choose to call us a time of your convenience at[protected] anytime from 8 am to 8 pm. Thanks,
Jatin, Team Dhani