IndiaBulls — indiabulls home loan | |||
I have taken home loan from Indiabulls, they don't follow any practice. On 1st January 2019 they suddenly change my interest rate from 9.7 to 12.2 % . Such a hike in interest rate without sending any intimation to customer. I followed up with bank, response is very slow. finally lodging complaint to their grievance cell they sent me the mails they sent me for rate increase. There also last mail they forwarded send to me for rate increase was on 30th September 2018 stating your rate increases to 9.7% effective 1st October 2018. So they could not able to share any mail sent earlier for rate increase from 9.7% to 12.2 %. I would like to tell all, - First they increase the rate in one shot with 3%, where current market rate is around 9% only . - No communication made for rate increase. This is nothing but cheating, and adopting malpractices to cheat existing customers. Was this information helpful? | |||
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IndiaBulls customer support has been notified about the posted complaint. | |||
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Dear Naveen,
Thanks for sharing the detail with us. We have escalated your concern to our team and will get in touch with you soon.
Thanks for sharing the detail with us. We have escalated your concern to our team and will get in touch with you soon.
Dear Naveen,
We would like to inform you that our team tried numerous times to get in touch with you but your contact number is not contactable. Kindly share your alternate number and convenient time so that our team can get in touch with you.
We would like to inform you that our team tried numerous times to get in touch with you but your contact number is not contactable. Kindly share your alternate number and convenient time so that our team can get in touch with you.
Dear Naveen,
Apologies for the inconvenience. We have re-escalated your concern to our team and will get in touch with you at the earliest.
Apologies for the inconvenience. We have re-escalated your concern to our team and will get in touch with you at the earliest.
Dear Naveen,
We hope that our team has contacted you and assisted you with your request. Do let us know for any assistance required in future.
We hope that our team has contacted you and assisted you with your request. Do let us know for any assistance required in future.
Dear Naveen
you need to provide a little more details to see if any breach of contract was committed by the said loan provider.
Also, you need to see if the loan applied for had a fixed or floating interest rate.
And if it was floating, the interest rate can change to any amount if the key aspects to the loan have changed recently, which will include your personal circumstances, market rate, market risk and the amount of time left on the total loan amount.
As far as the communication of the change of interest is in question, you need to go back and check what is your primary mode of communication set to with the concerned party. If it is through a paper letter, then it should have been done by a recorded letter delivery, where there is a proof of postage and not just proof of the letter.
But if you have emails as your preferred mode of communication, then it has to be proved as well through their sent servers on the date it was allegedly sent.
If it cannot be proved, that means you were not given the right opportunity to raise a concern or dispute the steep rise of the interest rate and which is a bad practice of business and hence can be disputed and reverted back for the said period of time.
Please note that I am not providing any legal advice, all my views are personal only.
you need to provide a little more details to see if any breach of contract was committed by the said loan provider.
Also, you need to see if the loan applied for had a fixed or floating interest rate.
And if it was floating, the interest rate can change to any amount if the key aspects to the loan have changed recently, which will include your personal circumstances, market rate, market risk and the amount of time left on the total loan amount.
As far as the communication of the change of interest is in question, you need to go back and check what is your primary mode of communication set to with the concerned party. If it is through a paper letter, then it should have been done by a recorded letter delivery, where there is a proof of postage and not just proof of the letter.
But if you have emails as your preferred mode of communication, then it has to be proved as well through their sent servers on the date it was allegedly sent.
If it cannot be proved, that means you were not given the right opportunity to raise a concern or dispute the steep rise of the interest rate and which is a bad practice of business and hence can be disputed and reverted back for the said period of time.
Please note that I am not providing any legal advice, all my views are personal only.
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Indiabulls House, 448-451, Udyog Vihar, Phase-V, Gurgaon, Haryana, India - 122001
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