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IndiaBulls — Loan term changed from 180 months to 475 months

Address:Hyderabad

I am an NRI took a loan from Indiabulls Agreement No: HHLHYD00245792 for 15 years (180 months) in 2015. I have decided to pay off the loan recently but to my shock the loan term changed from 180 months to 475 months not sure how to react on the situation. So they ended up using all my EMI into interest fee with very little amount to principal. Not sure why the interested moved from 9.55% (when I took the loan ) to 15.1%, so I have tried contacting them but they are not reachable and not sure what are my options. Is this a common practice from the Indiabulls Bank? anyone facing similar situation and let me know to help me to resolve this issue. Thanks!
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Comments

Dear Customer,

we regret the inconvenience you have faced. Request you to share your contact number via DM and we shall get in touch with you at the earliest.

Harshit, Team Dhani"
Reply
radhika351.m's [Complaint's author] reply, Nov 28, 2022
Could you please let me know how do I share my contact details via DM? I do not see any DM here, Thanks!
Dear Radhika,

Greetings from Indiabulls!

We understand that our concerned team has contacted you and shared all the requisite information pertaining to your concern. Furthermore you can write to us at [protected]@indiabulls.com OR call on toll-free number[protected] for any assistance required in future.

Regards,
Indiabulls housing Finance Limited.
Reply
radhika351.m's [Complaint's author] reply, Nov 30, 2022
Sorry, no one contacted me regarding my issue and no help was made to resolve the issue so far. My loan term needs to be corrected to 180 months which was initially agreed from 475 months. Loan term was changed without any reason or request made by me.
"Dear Radhika

Your concerns/queries are on our priority list. Kindly DM us via m.me/dhaniapp or leave your number at [protected]@dhani.com. We'll get back to you right away! You can also choose to call us at[protected] anytime between 8 AM & 8 PM.
Thanks & Regards,

Harshit Team Dhani."
Reply

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